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題名 從企業整體效益探討事業群間行銷整合平台之價值–以某企業集團為例
作者 吳東昇
Wu,Tung Shen
貢獻者 郭更生
Kuo, Geng Shen
吳東昇
Wu,Tung Shen
關鍵詞 企業整體效益
行銷整合平台
事業群
日期 2004
上傳時間 12-Sep-2009 12:24:15 (UTC+8)
摘要 隨著企業持續擴張規模及多角化成長,不同功能定位的事業群相繼產生,包括產品性質、發展成熟度以及市場競爭力也有所差異,傳統各事業群獨立的行銷模式對於企業集團整體效益而言已顯不足,本研究藉由文獻理論分析的回顧建構行銷整合平台的雛型,並且進一步透過產業專家訪談的結果歸納出行銷整合平台對於企業集團整體效益之優缺點;以某企業集團為例,驗證行銷整合平台模式並提出行銷整合平台發展模式以及分析行銷整合平台對於企業集團整體之價值。
      企業外部就產業訪談各功能單位的結果歸納出關於顧客關係、供應商管理及Buyer對於行銷整合平台的優缺點看法。優點方面,對管理當局當局而言,行銷整合平台可以幫助管理當局與各事業群的策略聚焦,資源利用更有效率,且由於各事業群的累積加乘效果有助於拓展經濟規模;缺點方面,企業各部門及管理單位普遍認為溝通過程的時間冗長、溝通成本過高,而各事業群由於利潤中心制自負盈虧,使行銷整合平台因績效難以評估而影響合作意願。行銷整合平台之發展分三個階段,分別帶給企業在短中長期上的整體效益。對於企業內部的價值乃在於組織內部跨單位的資源整合;在企業整體競爭力提升的前提下,隨著行銷整合平台成功案例的持續增加,長期經營上將有助於增強客戶的信任感,對新事業群的客戶開發具有延伸效果,達到企業永續經營的策略目標。
第一章 緒 論 6
     第一節 研究緣起 6
     第二節 研究目的 8
     第三節 研究範圍及內容 9
     一、研究範圍 9
     二、研究內容 9
     三、研究流程 11
     第二章 文獻回顧 13
     第一節 利潤中心事業群 13
     一、利潤中心制(Profit Center) 13
     二、綜效理論 15
     第二節 行銷策略 17
     一、 方向策略矩陣(Directional Policy Matrix) 17
     二、 競爭優勢 18
     二、企業行銷 21
     第三節 小結 27
     ㄧ、產業價值鏈之聚焦 27
     二、行銷整合平台 28
     第三章 研究程序 34
     第一節 研究設計與操作 34
     一、研究架構 34
     二、研究方法 36
     三、 研究限制 36
     第二節 資料收集程序 37
     一、訪談計畫 37
     39
     第一節 IT產業整合平台分析 39
     一、IT產業價值鏈 39
     二、行銷整合平台之意義 40
     第二節 個案描述及驗證 43
     一、公司簡介 43
     二、個案驗證 50
     第三節 結果與討論 54
     ㄧ、行銷整合平台之優缺點 54
     二、行銷整合平台模式 55
     三、企業價值 57
     第五章 結論與建議 59
     第一節 結論 59
     ㄧ、行銷整合平台之優缺點 59
     二、行銷整合平台之發展模式 62
     三、行銷整合平台對企業集團之價值 68
     第二節 後續研究建議 73
     參考文獻 75
     附錄一、訪談紀錄 82
參考文獻 1. 李建華(1985),「利潤中心的制度與應用」,清華管理科學圖書中心出版。
2. 方世榮( 2001),「從關係管理的觀點探討整合行銷傳播」,管理評論,第二十卷,第四期,第29-64頁。
3. 蔡美瑛,陳蕙芬( 1998),「整合行銷傳播在高科技產業行銷上的應用」,民意研究季刊,第二0四期,第46-62頁。
4. Berson, A., Smith, S., Thearling, K.,CRM Data Mining 應用系統建置,麥格羅.希爾,臺北,(2001)。
5. Ansari, Essegaier, Kohli (2000),International Recommendation System,Journal of Marketing Research,(August),pp 363-pp374.
6. Ansoff, H. I. (1988). The New Corporate strategy. NY: John Wiley & Sons.
7. Benbasat, I., Goldstein, D. K., & Mead, M. (1987). The case research strategy in studies of information systems. MIS Quarterly, 4, 368-386.
8. Bakos, J. Y. and M. E. Treacy (1986), “Information Technology Corporate Strategy: A Research Perspective,” MIS Quarterly, 10(2),pp.107-119.
9. Belanger, R. (2004). Search engine marketing integration: The next wave of search. B to B v. 89 no. 9 (August 9 2004) p. 17.
10. Burca, S., Fynes, B. & Roche, E. (2004). Managing the Marketing-Design-Manufacturing Interface: An Empirical Investigation of the Underlying Problems and Solutions. Irish of Journal of Management. 2004,25,1 pp.56.
11. Campbell A. J, (2003), “Creating customer knowledge competence: managing customer relationship management programs strategically”, Industrial Marketing Management, Vol. 32, pp375-383.
12. Campbell A. J. & Sommers Lucks K(1998). Strategic Strategy. THOMSON,2nd.
13. Cano, C. R., Carrillat, F. A. and Jaramillo, F.(2004). A meta-analysis of the relationship between market orientation and business performance: evidence from five continents. International Journal of Research in Marketing 21, p.179-200.
14. Chaston,I.(1999). New Marketing Strategies. Sage Publications Inc. pp.68-74.
15. Belanger, R. (2004). Search engine marketing integration: The next wave of search. B to B v. 89 no. 9 (August 9 2004) p. 17.
16. Cocheu, T. (1998). Assessment Refocus Performance Objectives toward Greater Customer Service. Personnel Journal, Vol.67, pp.116-120.
17. Crosman, P.L. (2005).Sun Microsystems` Compliance and Content Management Solution. Network Magazine v. 20 no. 3 (March 2005) p. 59-61
18. Donk, D. & Vaart, T. (2005).A case of shared resources, uncertainty and supply chain integration in the process industry. Int.J. Production Economics 96,2004 pp.97-108.
19. Dwyer, F. R. and Tanner, J. F.(2002). Business Marketing, Connecting Strategy, Relationships, and Learning. McGraww-Hill Companies, Inc..
20. Fonseca, B. Integration is database key. eWeek v. 22 no. 9 (February 28 2005) p. 14-15.
21. Gronoos, C.(1990).Relationship Approach to Marketing in Service Context:The Marketing and Organizational Behavior Interface, Journal of Business Research, January 1990, pp.5~8.
22. Hill C.W.L. and Jones G.R.,(1998), Strategic Management Theory, 4th eds., Houghton Mifflin College,p7.
23. Hunger, J.D. and Wheelen, T.L.(1993). Strategic Management, forth edition, Addison-Wesley Publishing Company., pp. 260-254.
24. Kotler, P. (1980). Marketing Management: Analysis, Planning and Control,4th ed., Englewood Cliffs,N.J.: Prentice-Hall, Inc..
25. Kuksov, D.(2004). Buyer Search Costs and Endogenous Product Design. Marketing Science, vol.23 issue 4, p.490.
26. Li, M., Wang, J., Wong, Y. S. and Lee, K. S.(2005). A collaborative application portal for the mould industry. International Journal of Production Economics, 96, p.233-247.
27. Lin, F. R., Tan, G. W. and Shaw, M. J. (1998), “Modeling Supply Chain Networks by a Multi-Agent System.” Proc. 31rd Annual Hawaii International Conference on System, Vol.5. pp.247-253.
28. Maddox, K.(2004). Integrated Marketing Success Stories. B to B v. 89 no. 6 (June 7 2004) p. 20, 22, 24-5.
29. Morgan, R. M. and Hunt, S. D.(1994), “The Commitment–Trust Theory of Relationship Marketing”, Journal of Marketing, Vol.58, July 1994, pp.20~28.
30. Nepal, B., Monplaisir, L. and Singh, N.(2005). Integrated fuzzy logic-based model for product modularization during concept development phase. International Journal of Production Economics 96, p.157-174.
31. Nielsen, P.R. (1987),“Cooperative Strategy in Marketing,”Business Horizon, July-August, pp.67-68.
32. Powell, C. (2005). One-stop Media [Cover story]. Marketing Magazine v. 110 no. 8 (February 28 2005) p. 13-14.
33. Saloner, G., Shepard, A. and Podolny, J.(2001). Strategic Management. John Wiley & Sons, Inc..
34. Saxe, R., & Weitz, B.A. (1979). The Customer Orientation of Salespeople. doctoral dissertation, UCLA Graguate School Abstracts International, 40(10),5570A.
35. Scheraga, D. (2005). Integration`s Importance? Let Me Spell It Out for You. Chain Store Age v. 81 no. 5 (May 2005) p. 116.
36. Singh, J. (2005). Collaborative Networks as Determinants of Knowledge Diffusion Patterns. Management Science, V.51, Issue 5, p. 756.
37. Smith, K. (2005). Prevention Integrates Marketing to Grow Franchise. Circulation Management v. 20 no. 3 (April 2005) p. 37-8, 40.
38. Skat-Rordam, P. (1999). Changing Strategic Direction, Handelshojskolens Forlag, pp.17-28.
39. Songini, M. L. (2004). Nortel Unifies Customer Experience with Integrated CRM System. Computerworld (Framingham, Mass.) v. 38 no. 11 p. 22-3.
40. Stayman,D.M. (1989). Situational Ethnicity and Consumer Behavior. Journal of Consumer Research,16,361-371.
41. Valletti, T. M. (2004). Vertical Integration and Exclusivity Contracts when Consumers Have Switching Costs. Southern Economic Journal v. 71 no. 1 p. 36-59.
42. Wang, P., Tong, T. W. and Koh, C. P.(2004). An integrated model of knowledge transfer from MNC parent to China subsidiary. Journal of World Business 39, p.168-182.
43. Wilkinson, G. and Dale, B. G.(1999). Integrated management systems: an examination of the concept and theory. The TQM Magazine. Vol. 11, Issue 2, p.95.
44. Yin.R.K.,(1994),"Case study research:design and methods", Applied social research methods series 5,London:Sage Pub.
描述 碩士
國立政治大學
經營管理碩士學程(EMBA)
92932506
93
資料來源 http://thesis.lib.nccu.edu.tw/record/#G0092932506
資料類型 thesis
dc.contributor.advisor 郭更生zh_TW
dc.contributor.advisor Kuo, Geng Shenen_US
dc.contributor.author (Authors) 吳東昇zh_TW
dc.contributor.author (Authors) Wu,Tung Shenen_US
dc.creator (作者) 吳東昇zh_TW
dc.creator (作者) Wu,Tung Shenen_US
dc.date (日期) 2004en_US
dc.date.accessioned 12-Sep-2009 12:24:15 (UTC+8)-
dc.date.available 12-Sep-2009 12:24:15 (UTC+8)-
dc.date.issued (上傳時間) 12-Sep-2009 12:24:15 (UTC+8)-
dc.identifier (Other Identifiers) G0092932506en_US
dc.identifier.uri (URI) https://nccur.lib.nccu.edu.tw/handle/140.119/30559-
dc.description (描述) 碩士zh_TW
dc.description (描述) 國立政治大學zh_TW
dc.description (描述) 經營管理碩士學程(EMBA)zh_TW
dc.description (描述) 92932506zh_TW
dc.description (描述) 93zh_TW
dc.description.abstract (摘要) 隨著企業持續擴張規模及多角化成長,不同功能定位的事業群相繼產生,包括產品性質、發展成熟度以及市場競爭力也有所差異,傳統各事業群獨立的行銷模式對於企業集團整體效益而言已顯不足,本研究藉由文獻理論分析的回顧建構行銷整合平台的雛型,並且進一步透過產業專家訪談的結果歸納出行銷整合平台對於企業集團整體效益之優缺點;以某企業集團為例,驗證行銷整合平台模式並提出行銷整合平台發展模式以及分析行銷整合平台對於企業集團整體之價值。
      企業外部就產業訪談各功能單位的結果歸納出關於顧客關係、供應商管理及Buyer對於行銷整合平台的優缺點看法。優點方面,對管理當局當局而言,行銷整合平台可以幫助管理當局與各事業群的策略聚焦,資源利用更有效率,且由於各事業群的累積加乘效果有助於拓展經濟規模;缺點方面,企業各部門及管理單位普遍認為溝通過程的時間冗長、溝通成本過高,而各事業群由於利潤中心制自負盈虧,使行銷整合平台因績效難以評估而影響合作意願。行銷整合平台之發展分三個階段,分別帶給企業在短中長期上的整體效益。對於企業內部的價值乃在於組織內部跨單位的資源整合;在企業整體競爭力提升的前提下,隨著行銷整合平台成功案例的持續增加,長期經營上將有助於增強客戶的信任感,對新事業群的客戶開發具有延伸效果,達到企業永續經營的策略目標。
zh_TW
dc.description.abstract (摘要) 第一章 緒 論 6
     第一節 研究緣起 6
     第二節 研究目的 8
     第三節 研究範圍及內容 9
     一、研究範圍 9
     二、研究內容 9
     三、研究流程 11
     第二章 文獻回顧 13
     第一節 利潤中心事業群 13
     一、利潤中心制(Profit Center) 13
     二、綜效理論 15
     第二節 行銷策略 17
     一、 方向策略矩陣(Directional Policy Matrix) 17
     二、 競爭優勢 18
     二、企業行銷 21
     第三節 小結 27
     ㄧ、產業價值鏈之聚焦 27
     二、行銷整合平台 28
     第三章 研究程序 34
     第一節 研究設計與操作 34
     一、研究架構 34
     二、研究方法 36
     三、 研究限制 36
     第二節 資料收集程序 37
     一、訪談計畫 37
     39
     第一節 IT產業整合平台分析 39
     一、IT產業價值鏈 39
     二、行銷整合平台之意義 40
     第二節 個案描述及驗證 43
     一、公司簡介 43
     二、個案驗證 50
     第三節 結果與討論 54
     ㄧ、行銷整合平台之優缺點 54
     二、行銷整合平台模式 55
     三、企業價值 57
     第五章 結論與建議 59
     第一節 結論 59
     ㄧ、行銷整合平台之優缺點 59
     二、行銷整合平台之發展模式 62
     三、行銷整合平台對企業集團之價值 68
     第二節 後續研究建議 73
     參考文獻 75
     附錄一、訪談紀錄 82
-
dc.description.tableofcontents 第一章 緒 論 6
     第一節 研究緣起 6
     第二節 研究目的 8
     第三節 研究範圍及內容 9
     一、研究範圍 9
     二、研究內容 9
     三、研究流程 11
     第二章 文獻回顧 13
     第一節 利潤中心事業群 13
     一、利潤中心制(Profit Center) 13
     二、綜效理論 15
     第二節 行銷策略 17
     一、 方向策略矩陣(Directional Policy Matrix) 17
     二、 競爭優勢 18
     二、企業行銷 21
     第三節 小結 27
     ㄧ、產業價值鏈之聚焦 27
     二、行銷整合平台 28
     第三章 研究程序 34
     第一節 研究設計與操作 34
     一、研究架構 34
     二、研究方法 36
     三、 研究限制 36
     第二節 資料收集程序 37
     一、訪談計畫 37
      39
     第一節 IT產業整合平台分析 39
     一、IT產業價值鏈 39
     二、行銷整合平台之意義 40
     第二節 個案描述及驗證 43
     一、公司簡介 43
     二、個案驗證 50
     第三節 結果與討論 54
     ㄧ、行銷整合平台之優缺點 54
     二、行銷整合平台模式 55
     三、企業價值 57
     第五章 結論與建議 59
     第一節 結論 59
     ㄧ、行銷整合平台之優缺點 59
     二、行銷整合平台之發展模式 62
     三、行銷整合平台對企業集團之價值 68
     第二節 後續研究建議 73
     參考文獻 75
     附錄一、訪談紀錄 82
zh_TW
dc.language.iso en_US-
dc.source.uri (資料來源) http://thesis.lib.nccu.edu.tw/record/#G0092932506en_US
dc.subject (關鍵詞) 企業整體效益zh_TW
dc.subject (關鍵詞) 行銷整合平台zh_TW
dc.subject (關鍵詞) 事業群zh_TW
dc.title (題名) 從企業整體效益探討事業群間行銷整合平台之價值–以某企業集團為例zh_TW
dc.type (資料類型) thesisen
dc.relation.reference (參考文獻) 1. 李建華(1985),「利潤中心的制度與應用」,清華管理科學圖書中心出版。zh_TW
dc.relation.reference (參考文獻) 2. 方世榮( 2001),「從關係管理的觀點探討整合行銷傳播」,管理評論,第二十卷,第四期,第29-64頁。zh_TW
dc.relation.reference (參考文獻) 3. 蔡美瑛,陳蕙芬( 1998),「整合行銷傳播在高科技產業行銷上的應用」,民意研究季刊,第二0四期,第46-62頁。zh_TW
dc.relation.reference (參考文獻) 4. Berson, A., Smith, S., Thearling, K.,CRM Data Mining 應用系統建置,麥格羅.希爾,臺北,(2001)。zh_TW
dc.relation.reference (參考文獻) 5. Ansari, Essegaier, Kohli (2000),International Recommendation System,Journal of Marketing Research,(August),pp 363-pp374.zh_TW
dc.relation.reference (參考文獻) 6. Ansoff, H. I. (1988). The New Corporate strategy. NY: John Wiley & Sons.zh_TW
dc.relation.reference (參考文獻) 7. Benbasat, I., Goldstein, D. K., & Mead, M. (1987). The case research strategy in studies of information systems. MIS Quarterly, 4, 368-386.zh_TW
dc.relation.reference (參考文獻) 8. Bakos, J. Y. and M. E. Treacy (1986), “Information Technology Corporate Strategy: A Research Perspective,” MIS Quarterly, 10(2),pp.107-119.zh_TW
dc.relation.reference (參考文獻) 9. Belanger, R. (2004). Search engine marketing integration: The next wave of search. B to B v. 89 no. 9 (August 9 2004) p. 17.zh_TW
dc.relation.reference (參考文獻) 10. Burca, S., Fynes, B. & Roche, E. (2004). Managing the Marketing-Design-Manufacturing Interface: An Empirical Investigation of the Underlying Problems and Solutions. Irish of Journal of Management. 2004,25,1 pp.56.zh_TW
dc.relation.reference (參考文獻) 11. Campbell A. J, (2003), “Creating customer knowledge competence: managing customer relationship management programs strategically”, Industrial Marketing Management, Vol. 32, pp375-383.zh_TW
dc.relation.reference (參考文獻) 12. Campbell A. J. & Sommers Lucks K(1998). Strategic Strategy. THOMSON,2nd.zh_TW
dc.relation.reference (參考文獻) 13. Cano, C. R., Carrillat, F. A. and Jaramillo, F.(2004). A meta-analysis of the relationship between market orientation and business performance: evidence from five continents. International Journal of Research in Marketing 21, p.179-200.zh_TW
dc.relation.reference (參考文獻) 14. Chaston,I.(1999). New Marketing Strategies. Sage Publications Inc. pp.68-74.zh_TW
dc.relation.reference (參考文獻) 15. Belanger, R. (2004). Search engine marketing integration: The next wave of search. B to B v. 89 no. 9 (August 9 2004) p. 17.zh_TW
dc.relation.reference (參考文獻) 16. Cocheu, T. (1998). Assessment Refocus Performance Objectives toward Greater Customer Service. Personnel Journal, Vol.67, pp.116-120.zh_TW
dc.relation.reference (參考文獻) 17. Crosman, P.L. (2005).Sun Microsystems` Compliance and Content Management Solution. Network Magazine v. 20 no. 3 (March 2005) p. 59-61zh_TW
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