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題名 壽險業下一代資訊系統之探索研究
作者 宋育展
Sung,Yuchan
貢獻者 周宣光<br>朱惠中
<br>
宋育展
Sung,Yuchan
關鍵詞 系統整合
系統架構
壽險業
日期 2004
上傳時間 14-Sep-2009 09:18:06 (UTC+8)
摘要 在許多電子化企業的學術文獻中可以找到,資訊科技帶給企業成本降低、工作效率提高的資訊管理研究。本研究針對企業資訊系統的發展、整合進行研究。將研究的主題鎖定於特定產業-本國人壽保險業,進行企業資訊系統的研究。本國人壽保險業的產業特性特殊,不同於金融業、製造業等資訊系統研究。因此本研究從資訊系統發展的文獻、現存人壽保險企業內的資訊系與外部產業目前所遭遇到的問題為起點,經由訪談的過程,整理出國內本土人壽保險公司在現有的市場競爭之中的需求;並根據需求提出協助國內本土人壽保險公司在市場競爭上與未來發展整合上的參考架構。本研究提出以既有之資訊科技觀點出發,為壽險業者於下一代開發新系統,提供滿足以下特點之建議架構:1. 針對新的商品產生,公司資訊架構能夠協助迅速整合內部流程,快速反應市場需求。 2.以開放性之架構,提供經代(壽險經紀人、壽險代理人)公司、一般保險員(保險業務員)、或是結盟業者(銀行、旅行社等),更多更豐富的銷售資訊、以期進一步達到線上自動化投保之目標。3.以流程整合代替功能整合,從目前保險員手上既有之資訊設備到後端保單核准、以及售後服務、聯合行銷等活動。未來希望以此資訊架構之分析,讓消費者與壽險業者能夠在此一基礎上之平台獲得夠多元、更有利之服務。
參考文獻 壹、中文部分
1.何博仁,「Web Services 應用模式研究-探討金流系統Web Services化的可行性分析」,國立政治大學經營管理碩士學程碩士論文,2003年7月。
2.吳仁和、林信惠,「系統設計與分析-理論與實務應用」,第二版,智勝文化,2002年。
3.宋宗旻,「台灣壽險業巿場導向與業務經營績效之研究」,逢甲大學會計與財稅研究所碩士論文,2000年7月。
4.李佩如,「影響國內中小企業採用企業資源規劃系統之關鍵因素」,國立中正大學資訊管理研究所碩士論文,2003年7月。
5.李莉珩,「旅平險 搭上超商及網路販售-標榜全天候受理 短短幾分鐘即可完成投保」,聯合報,2002年1月15日。
6.汪芳國等,「人身與財產保險經營」,平安出版公司,2002年3月初版。
7.周宣光譯,「管理資訊系統:管理數位化公司」,東華書局,第七版,2002年7月。
8.林東清,「資訊管理-e化企業的核心競爭能力」,初版,智勝文化, 2002年9月。
9.侯德發,「人壽保險業資訊應用之風險與其應用策略」,逢甲大學保險學所碩士論文,2003年6月。
10.孫中英,「購物頻道賣保險,保費較便宜 -保險新通路,多以套裝產品為主,消費者無法自行搭配」,聯合報,2004年2月18日。
18.XML Introduction -What is XML , http://www.w3schools.com/xml/xml_whatis.asp, access time:2005/4/27 9:36pm.
11.張祺瑩,「運用網格運算概念於提升服務導向系統品質之應用」,中原大學資訊管理所碩士論文,2003年。
12.戚玉樑等編著,「Web Service 探索與應用」,初版,全華圖書,2003年5月
13.莊素霞,「金融控股公司對壽險業影響之研究」,國立中山大學財務管理研究所碩士在職專班碩士論文,2004年8月。
14.許月雲,「個案銀行行銷人身保險之研究」,國立中山大學高階經營碩士論文,2004年8月。
15.陳欣文、葉慧心,「購買電子保單 二大規定 1.年滿20歲 2.要保人與被保險人同一人 」,經濟日報,2004年7月20日。
16.陳振維,「ERP系統對台灣企業經營績效之影響」,國立臺灣大學會計學研究所碩士論文,2001年。
17.陳雲中,「保險學要義:理論與實務」,修正六版,2002年8月出版。
18.陳聖儀,「台灣壽險公司經營投資型保險之研究」,國立政治大學/經營管理碩士學程碩士論文,2003年。
19.童啟晟,「我國?控IT整合的趨勢與商機」,資策會MIC報告,2002年9月1日出版。
20.黃琮祐,「在J2EE架構下金融資訊系統整合之研究」國立政治大學資訊管理學碩士論文,2002年
21.黃慧珍,「壽險業網路科技環境下之顧客關係管理與其競爭優勢之探討 -以南山人壽保險公司為例」,國立中山大學管理學院高階經營碩士學程碩士在職專班碩士論文,2003年7月。
22.楊英妙,「以XML為基礎建構中小企業網際網路財務報告之研究」,逢甲大學碩士論文,2004年。
23.廖元貞,「直效行銷於壽險市場運用策略之研究」,國立政治大學風險管理與保險學研究所碩士論文,2000年。
24.蔡文從,「建構保險經紀人公司加盟連鎖店之經營模式」,國立第一應用科技大學風險管理與保險系碩士論文,2004年1月。
25.盧希鵬,「電子商務:產業架構、經營模式與電子化策略」,初版,雙葉書廊,2005年1月。
貳、英文部分
1.Agrawal, R., RJ Bayardo Jr, D Gruhl, and S. Papadimitriou, "Vinci: A Service-Oriented Architecture for Rapid Development of Web Applications",Proceedings of the tenth international conference on World Wide Web , April 2001.
2.Applegate, Lynda M. Rebort D. Austin, F. Warren FcFarlan, Corpate Information Strategy and Management - text and case, 6th edition, McGraw-Hill, 2003.
3.Arunachalam, Vairam. "EDI: An analysis of adoption, uses, benefits and barriers", Journal of Systems Management, Vol.46, Issue.2, 1995, pp.60 -65.
4.Ateno, A Ndede-Amadi, "What strategic alignment, process redesign, enteprise resource planning, and e-commerce have in common: enterprise-wide computing", Business Process Management Journal, Vol.10, Issue.2, 2004, pp.184 -199.
5.Bingi, P., Sharma, M.K. and Godla, J.K., "Critical Issues Affecting an ERP Implementation", Information System Management, Vol.16, Issue.5, 1999, pp.7-14.
6.Birrell, A.D. and B. J. Nelson. "Implementing Remote Procedure Calls." ACM Transactions on Computer Systems, Vol.2, Issue.1, 1984, pp.39-59.
7.Campbell, Anderew T., Geoff Coulson, and Michael E.Kounavis. "Managing Complexity Middleware Explained." IEEE Computer Society, Vol.1, Issue.5, Sept./Oct. 1999, pp.22?28.
8.Chunk Martin, Net Future, McGrow-Hill, 2000.
9.Classon, P., J. Prem, SOA: Integrating XML and Web Services, LiquidHub Corp., Dec. 2004.
10.Coyle, Frank P. "Breathing Life into Legacy." IEEE IT Professional, Oct. 2001, pp.17-24.
11.Dearden, J., "MIS Is a Mirage." Harvard Business Review, Jan./Feb. 1972, pp.101-110.
12.Deitel et al., XML How to program, Prentice Hall, New York, 2000.
13.F. Curbera, R. Khalaf, N. Mukhi, S. Tai, and S. Weerawarana, "The Next Step In Web Services." Communications of the ACM, Vol.46, No.10, Oct. 2003, pp.29-34.
14.Framel, John E. "Information Value Management." Journal of System Management, Vol.44, Issue.12, Dec. 1993, pp.16 - 41.
15.Hannon, Neal. "Web services and XBRL." Strategic Finance, Vol.83, Issue.6, Dec. 2001, pp.59-60.
16.Hess, H.M. "Aligning technology and business: Applying Patterns for Legacy transformation." IBM System Journal, Vol.44, Issue.1, 2005, pp.25 -45.
17.Hoogervorst, Jan. "Enterprise Architecture Enabling Integration, Agility and Change." International Journal of Cooperative Information Systems, Vol.13, No.5, 2004, pp.213-233.
18.Kalakota, R. & Tobinson, M., e-Business Roadmap for Success, Prentice-Hall, 1999.
19.Keen, M., O. Adinolfi, S. Hemmings, A. Humphreys, H. Kanthi, and A. Nottingham, Patterns: Implementing an SOA using an Enterprise Service Bus in WebSphere Application Server V6. Draft version, IBM RedBooks, 2005.
20.Kini, Ranjan B. "Peer-To-Peer Technology : A Technology Reborn." Information Systems Management, Vol.19, Issue.3, 2002, pp.74-85.
21.Krizner, K., "Getting ahead by getting together", Frontline Solutions, Oct. 2001.
22.Lafe, Low, "The Integration Imperative: For this year`s CIO-100 honorees, integration is no longer a choice- it`s an obligation. And that means far more than merely connecting systems. It means marrying IT strategy to business goals. Not an easy task, but once achieved, the payoff is huge." CIO, Vol.15, Issue.21, Aug. 2002, pp.1-15.
23.Lankford, William M, Riggs, and Walter E., "Electronic data interchange: Where are we today?" Journal of Systems Management, Vol.47, Issue.2, 1996, pp.58 -63.
24.Laudon, Kenneth C. and Jane P. Laudon, Management Information System: managing the digital firm, 7th edition, New Jersey: Prentice-Hall, 2002.
25.Leymann, F., D. Roller, and M.T. Schmidt, "Web Service and Business management." IBM System Journal, Vol.41, No.2, 2002, pp.198 -221.
26.Meredith, L. G., Bjorg, S., "Contracts and Types: address the need for more formal account of services descriptions and services contracts with a mobile algebra." Communications of the ACM, Vol.46, No.10, Oct. 2003, pp.41-47.
27.Morris, Rob and Pete Isaksson."Legacy Within the Enterprise:Imageine the Possibilities." EAI Journal, Mar. 2002, pp.35-38.
28.Mysore, Shivaram. "Securing Web Services - Concepts, Standards, and Requirements." SUN White Paper, Oct. 2003
29.Pallos, Michael. "Service-Oriented Architecture: A Primer." EAI Journal, Dec. 2001, pp.32-35.
30.Papazoglou, M.P. "Service-oriented computing: Concepts, characteristics and directions." In Proceedings of the Fourth International Conference on Web Information Systems Engineering, IEEE Computer Society, 2003.
31.Papazoglou, M.P. and D. Georgakopoulos, "Service-Oriented Computing." Communications of the ACM, Vol.46, No.10, Oct. 2003, pp.25- 28.
32.Paper, D., "What the next IT Revolution Should Be." Information Resources Management Journal, Vol.16, Issue.1, 2003, pp.1-5
33.Porter, M. Competitive Advantage: Creating and Sustaining Superior Performance, Free Press, New York, 1985.
34.Rhody, S., "Why Web Services." Web services Journal, Vol 2, No.5, 2002.
35.Richardson, Gary L., Jackson, Brad M., Dickson, Gary W., "A Principles-Based Enterprise Architecture: Lessons from Texaco and Star Enterprise." MIS Quarterly, Vol.14, Issue.4, Dec. 1990, pp.385-394.
36.Roth, M. A., Wolfson, D. C., Kleewein, J. C., and Nelin, C. J.. "Information integration: A new generation of information technology." IBM Systems Journal, Vol.41, Issue.4, 2002, pp563-578.
37.Schoder, Detlef and Kai Fischbach, "Peer-to-Peer Prospects." Communications of the ACM, Vol.46, No.2, February 2003, pp.27- 29.
38.Stabell, Charles B. and ?ystein D. Fjeldstad, "Configuring Value For Competitive Advantage: On Chains, Shops, and Networks." Strategic Management Journal, Vol.19, 1998, pp.413-437.
39.Stal, Michael. "Web services: beyond component-based computing." Communications of the ACM, Vol.45, No.10, Oct. 2002, pp.71 - 76.
40.Wang, H., Joshua Zhexue Huang, Y. Qu, and J. Xie, "Web services: problems and future directions." Web Semantics: Science, Services and Agents on the World Wide Web, Vol.1, Issue.3, Apr. 2004, pp.309-320.
41.Warner, Chris and David Vap, "Real Time Business Information With Web Service: What an SOA can mean to your Information." EAI Journal, Apr. 2005, pp.32-35.
42.White, J. E., "A high-level framework for network-bases resource sharing." National Computer Conference, June, 1976.
43.Yang, Jian. "Web Service Componentization", Communications of the ACM, Vol.46, No.10, Oct. 2003, pp.35 - 40.
44.Yu, Shien-Chiang and Ruey-Shun Chen., "Web Services: XML-based system integrated techniques", The Electronic Library, Vol.21, Issue.4, 2003, pp. 358-367.
參、中文網站部分
1.台灣資訊網, http://www.xml.org.tw/Function/Fglossary1.asp?key=BPEL4WS ,XML小百科,台灣資訊網,存取時間:2005/4/17。
2.行政院金融監理委員會保險局網站,http://www.ib.gov.tw/lp.asp?ctNode=50&CtUnit=41&BaseDSD=5, 存取時間:2005/6/4。
3.美國人壽公開揭露資訊,http://www.alico.com.tw/company/company-1.html, 存取時間:2005/5/5。
4.無線網路安全白皮書(一), http://www.cert.org.tw/document/column/show.php?key=59, TWCERT, 存取時間:2005/6/1。
5.新光人壽網站,「個人保險與團體保險」,http://www.skl.com.tw/general/ICData_show.asp?ICDSn=10,存取時間:2005/5/10。
6.資料來源:財團法人保險事業發展中心網站,http://www.iiroc.org.tw/,存取時間:2005/5/13。
7.台灣人壽保險公司,http://www.twlife.com.tw,存取時間:2005/5/4。
8.美商美國安泰人壽保險公司台灣分公司,http://www.inglife.com.tw/,存取時間:2005/5/4。
9.經濟部商業司,http://www.moea.gov.tw/~meco/doc/ndoc/s5_p05.htm,電子簽章法,存取日期:2005/4/19。
10.經濟部,http://www.esign.org.tw/,建置電子商務法治環境,讀取日期:2005/4/23。
肆、英文網站部分
1.Aaron Skonnard, "The XML File - the birth of Web Service", MSDN Magazine, Oct. 2002, http://msdn.microsoft.com/webservices/understanding/webservicebasics/default.aspx?pull=/msdnmag/issues/02/10/xmlfiles/default.aspx, access time: 2005/4/17 12:23pm.
2.ACORD.org,"What are the standrad?", http://www.acord.org/standards/what.aspx, access time:2004/10/25 10:23am.
3.Allen Brown, Hugo Haas, "Web Services Glossary", http://www.w3.org/TR/2003/WD-ws-gloss-20030514, W3C Working Draft 14 May 2003, access time:2005/4/24 10:05am
4.Ann Wollrath and Jim Waldo, "Java Remote Method Invocation (RMI) Tutorial", http://java.sun.com/docs/books/tutorial/rmi/ access time:2005/4/24 10:26pm.
5.David Sprott and Lawrence Wilkes, "Understanding Service-Oriented Architecture", CBDI Forum, Jan., 2004 http://msdn.microsoft.com/architecture/soa/default.aspx?pull=/library/en-us/dnmaj/html/aj1soa.asp, access time:2005/4/25 1:05am.
6.Gartner Group, "Service-Oriented Architecture:Mainstream Straight Ahead", http://www.gartner.com/pages/story.php.id.3586.s.8.jsp, 2003/4/16, access time:2005/4/24 11:25pm.
7.Guy Bieber & Jeff Carpenter,"Introduction to Service-Oriented Programming", http://www.openwings.org/download/specs/ServiceOrientedIntroduction.pdf, 2001/4/9, access time:2005/4/27 10:06pm.
8.IBM, "New to SOA and Web services", http://www-128.ibm.com/developerworks/webservices/newto/, access time:2005/5/27 12:30am.
9.J. Goepfert, M. Whalen, "An Evolutionary View of Software as a Service", IDC White paper, http://www.idc.com, 2002, access time:2005/5/20 10:45pm.
10.K. Channabasavaiah, K.Holley, Edward M. Tuggle, Jr., "Migrating to a service-oriented architecture, Part 1", http://www-128.ibm.com/developerworks/webservices/library/ws-migratesoa/, 2003/12/16, access time:2005/4/26 5:35pm.
11.Kristof Kloeckner, "SOA versus EAI: Convergence or Competition?", http://www-306.ibm.com/software/solutions/webservices/eis/soa-versus-eai/, access time:2005/5/1 8:35pm.
12.Markus Horstmann, Mary Kirtland, "DCOM Architecture", http://msdn.microsoft.com/library/default.asp?url=/library/en-us/dndcom/html/msdn_dcomarch.asp, July 23 1997, access time:2005/4/28 7:03pm.
13.Merriam-Webster Online Dictionary, http://www.webster.com/cgi-bin/dictionary, access time: 2005/4/21 4:20pm.
14.MSDN,DCOM Introduction http://msdn.microsoft.com/library/default.asp?url=/library/en-us/dndcom/html/msdn_dcomtec.asp, access time: 2005/4/26, 11:30pm
15.Randy Langel, "Service Oriented Architecture Business Value Proposition", Customer Version 2, IBM Software Group Enterprise Integration Solutions, Oct. 2004, ftp://ftp.software.ibm.com/software/websphere/SOA-Business-Value.pdf, access time:2005/5/18 10:08pm.
16.Roger Wolter ,"XML Web Services Basics", December 2001 http://msdn.microsoft.com/webservices/understanding/webservicebasics/default.aspx?pull=/library/en-us/dnwebsrv/html/webservbasics.asp, access time:2005/4/29 10:23pm
17.Umesh Kumar Rai, "Realising XML benefits in Life Insurance", Wipro Technologies White Paper, http://www.wipro.com/pdf_files/Wipro_XML_in_Insurance.pdf, July 2002, access time: 2005/4/1 12:35pm.
描述 碩士
國立政治大學
資訊管理研究所
92356020
93
資料來源 http://thesis.lib.nccu.edu.tw/record/#G0923560201
資料類型 thesis
dc.contributor.advisor 周宣光<br>朱惠中zh_TW
dc.contributor.advisor <br>en_US
dc.contributor.author (Authors) 宋育展zh_TW
dc.contributor.author (Authors) Sung,Yuchanen_US
dc.creator (作者) 宋育展zh_TW
dc.creator (作者) Sung,Yuchanen_US
dc.date (日期) 2004en_US
dc.date.accessioned 14-Sep-2009 09:18:06 (UTC+8)-
dc.date.available 14-Sep-2009 09:18:06 (UTC+8)-
dc.date.issued (上傳時間) 14-Sep-2009 09:18:06 (UTC+8)-
dc.identifier (Other Identifiers) G0923560201en_US
dc.identifier.uri (URI) https://nccur.lib.nccu.edu.tw/handle/140.119/31124-
dc.description (描述) 碩士zh_TW
dc.description (描述) 國立政治大學zh_TW
dc.description (描述) 資訊管理研究所zh_TW
dc.description (描述) 92356020zh_TW
dc.description (描述) 93zh_TW
dc.description.abstract (摘要) 在許多電子化企業的學術文獻中可以找到,資訊科技帶給企業成本降低、工作效率提高的資訊管理研究。本研究針對企業資訊系統的發展、整合進行研究。將研究的主題鎖定於特定產業-本國人壽保險業,進行企業資訊系統的研究。本國人壽保險業的產業特性特殊,不同於金融業、製造業等資訊系統研究。因此本研究從資訊系統發展的文獻、現存人壽保險企業內的資訊系與外部產業目前所遭遇到的問題為起點,經由訪談的過程,整理出國內本土人壽保險公司在現有的市場競爭之中的需求;並根據需求提出協助國內本土人壽保險公司在市場競爭上與未來發展整合上的參考架構。本研究提出以既有之資訊科技觀點出發,為壽險業者於下一代開發新系統,提供滿足以下特點之建議架構:1. 針對新的商品產生,公司資訊架構能夠協助迅速整合內部流程,快速反應市場需求。 2.以開放性之架構,提供經代(壽險經紀人、壽險代理人)公司、一般保險員(保險業務員)、或是結盟業者(銀行、旅行社等),更多更豐富的銷售資訊、以期進一步達到線上自動化投保之目標。3.以流程整合代替功能整合,從目前保險員手上既有之資訊設備到後端保單核准、以及售後服務、聯合行銷等活動。未來希望以此資訊架構之分析,讓消費者與壽險業者能夠在此一基礎上之平台獲得夠多元、更有利之服務。zh_TW
dc.description.tableofcontents 第一章 緒論 1
     第一節 、研究動機與背景 1
     第二節 、研究目的 2
     第三節 、研究步驟與研究架構 3
     第四節 、論文架構 4
     第二章 文獻探討 5
     第一節 、資訊系統演進 5
     壹、 資訊系統角色演進 6
     貳、 資訊系統架構演進 8
     參、 小結 11
     第二節 、電子化企業時代之資訊系統整合技術探討 11
     壹、 異質系統整合技術 12
     貳、 資訊系統整合技術之比較 14
     第三節 、服務導向架構 15
     壹、 延伸性標記語言(eXtensible Markup Language,XML) 15
     貳、 網路服務(Web Service) 17
     參、 服務導向架構 19
     肆、 服務導向架構與與以往技術之比較: 24
     伍、 服務導向架構之優勢: 25
     陸、 小結: 27
     第三章 壽險業環境與資訊系統現況 29
     第一節 、壽險業業務簡介 29
     壹、 我國壽險業背景 29
     貳、 我國壽險業業務現況 30
     參、 人壽保險業務名詞簡介 31
     肆、 人壽保險業務內容介紹—總覽 32
     伍、 人壽保險業務內容介紹-一般壽險業 33
     陸、 人壽保險業務內容介紹-特殊保險機構 36
     柒、 人壽保險業務內容介紹-投資型保險商品 37
     捌、 人壽保險業務內容介紹-壽險商品特性 38
     玖、 人壽保險銷售管道與流程 38
     壹拾、 小結 48
     第二節 、人壽保險資訊架構 49
     壹、 目前國內壽險業資訊架構 49
     貳、 壽險業資訊系統之規劃 54
     參、 壽險業資訊系統之挑戰 56
     第四章 、下一代壽險業資訊系統架構 58
     第一節 、下一代壽險業資訊架構需求分析 58
     壹、 壽險業需求分析 58
     貳、 現有資訊架構之問題 60
     參、 下一代資訊系統架構建置要點 63
     第二節 、下一代壽險資訊系統架構概述 65
     壹、 系統邏輯架構概述 65
     貳、 系統架構概述 67
     參、 系統架構與需求 73
     肆、 下一代資訊系統架構之效益 75
     第三節 、下一代資訊系統架構建置探討 75
     壹、 服務導向架構建置規劃 75
     貳、 個案流程探討 78
     参、 下一代壽險系統導入之影響 83
     第五章 結論與建議 86
     第一節 、研究結論 86
     壹、 封閉式系統對於壽險業發展之箝制 86
     貳、 透過開放系統架構,在未來多重通路、多重產品的趨勢下,能夠在降低現有系統影響下建立新的服務與連接新的通路 86
     參、 行動商務讓壽險業經營能夠更有效率 87
     肆、 新的系統導入之後,在業務管理制度與資訊服務管理的改變 87
     第二節 、未來研究建議 87
     壹、 技術面 87
     貳、 管理制度面 88
     參考文獻 89
     壹、 中文部分 89
     貳、 英文部分 91
     參、 中文網站部分 95
     肆、 英文網站部分 96
     附錄一、訪談背景摘要 98
     壽險業務從業人員 98
     壽險業務從業人員(壽險經紀人公司) 99
     壽險公司資訊主管 99
zh_TW
dc.language.iso en_US-
dc.source.uri (資料來源) http://thesis.lib.nccu.edu.tw/record/#G0923560201en_US
dc.subject (關鍵詞) 系統整合zh_TW
dc.subject (關鍵詞) 系統架構zh_TW
dc.subject (關鍵詞) 壽險業zh_TW
dc.title (題名) 壽險業下一代資訊系統之探索研究zh_TW
dc.type (資料類型) thesisen
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