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題名 統一星巴克與City Café 各擅勝場搶攻咖啡市場
Uni-president seizes brewed coffee market with Starbucks and City Café
作者 高千惠
Kao, Chien Hui
貢獻者 吳文傑
Wu, Jack
高千惠
Kao, Chien Hui
關鍵詞 咖啡市場
coffee market
日期 2008
上傳時間 14-Sep-2009 09:48:18 (UTC+8)
摘要 統一星巴克與City Café 各擅勝場搶攻咖啡市場
The current study examines consumption habit for coffee users in Taipei and effects of branding on the consumption preference and the possible cannibalization effect of City Café on Starbucks. Through a study consisting of surveys of 108 Taiwanese citizens and a taste test involving 20 students, the following conclusions are made. 1) The findings show 55% of the Taiwanese population drinks coffee on a daily basis and concluded that selling more City Café could increase store revenue by bringing more customers into 7-Eleven stores. 2) The product awareness of City Cafe is gaining quickly with in-store advertising only and without much traditional advertisements; it is enough to have attracted daily drinkers at a rapid rate. 3) Starbucks customers and City Café customers differ in terms of feelings about importance of brand and willingness to pay more for coffee. City Café would not cannibalize Unipresident operated Starbucks walking customer sales if the stores were placed 4 blocks apart. 4) The “blind” and “open” taste tests show people are heavily influenced by brand in their determination of taste. The favorable response in our “blind” taste test compared to the “open” taste test led to the conclusion that a properly managed brand building campaign could increase sales significantly. In the study’s final section, I suggest ways of communicating brand awareness and quality reputation to the customer without infringing on Starbucks market niche.

Unipresident seizes Brewed Coffee Market with Starbucks and City Café
By
Chien-Hui Kao
參考文獻 "Starbucks to double its Taiwan coffee shops to 350 in 5 years”
Deutsche Presse-Agentur Aug 27, 2006
http://news.monstersandcritics.com/business/article_1195091.php/Starbucks_to_double_its_Taiwan_coffee_shops_to_350_in_5_years
“Taiwanese buying into new coffee lifestyle” by Allen Hsu
Taiwan Journal on April 7, 2006
http://www.taiwan.com.au/Soccul/Recreation/Trends/2006/0407.html
Unipresident Press Release on topic of City Coffee
Taiwan Coffee Association Annual Report 2006
www.taiwancoffee.org
“Starbucks Principals” by Scott Bredbury
http://www.ciadvertising.org/sa/spring_04/adv382j/eliz126/ScottBedbury/NewFiles/starbucksprinciples.html
Cafédirect website
http://www.cafedirect.co.uk/fairtrade/coffee_market.php
“Implanting a Taiwanese coffee culture” by Yu Sen-lun
Taipei Times; April 11th, 2004
http://www.taipeitimes.com/News/feat/archives/2004/04/11/2003136279
“Taiwan-grown coffee finds loyal following” by Owen Chu
http://publish.gio.gov.tw/FCJ/past/04100881.html
Taiwan Coffee Website
http://www.twcoffee.com.tw/twcafe.htm
"The McKinsey Quarterly: Fighting cannibalization” by Ari Buchalter and Humam Sakhnini
http://www.mckinseyquarterly.com/article_abstract.aspx?ar=1718
“Global Brands without Ads? Starbucks in Taipei: Insights on High Level Customer Satisfaction” by En-Ying Lin, Marilyn Roberts
描述 碩士
國立政治大學
國際經營管理碩士班(IMBA)
94933004
97
資料來源 http://thesis.lib.nccu.edu.tw/record/#G0094933004
資料類型 thesis
dc.contributor.advisor 吳文傑zh_TW
dc.contributor.advisor Wu, Jacken_US
dc.contributor.author (Authors) 高千惠zh_TW
dc.contributor.author (Authors) Kao, Chien Huien_US
dc.creator (作者) 高千惠zh_TW
dc.creator (作者) Kao, Chien Huien_US
dc.date (日期) 2008en_US
dc.date.accessioned 14-Sep-2009 09:48:18 (UTC+8)-
dc.date.available 14-Sep-2009 09:48:18 (UTC+8)-
dc.date.issued (上傳時間) 14-Sep-2009 09:48:18 (UTC+8)-
dc.identifier (Other Identifiers) G0094933004en_US
dc.identifier.uri (URI) https://nccur.lib.nccu.edu.tw/handle/140.119/31327-
dc.description (描述) 碩士zh_TW
dc.description (描述) 國立政治大學zh_TW
dc.description (描述) 國際經營管理碩士班(IMBA)zh_TW
dc.description (描述) 94933004zh_TW
dc.description (描述) 97zh_TW
dc.description.abstract (摘要) 統一星巴克與City Café 各擅勝場搶攻咖啡市場zh_TW
dc.description.abstract (摘要) The current study examines consumption habit for coffee users in Taipei and effects of branding on the consumption preference and the possible cannibalization effect of City Café on Starbucks. Through a study consisting of surveys of 108 Taiwanese citizens and a taste test involving 20 students, the following conclusions are made. 1) The findings show 55% of the Taiwanese population drinks coffee on a daily basis and concluded that selling more City Café could increase store revenue by bringing more customers into 7-Eleven stores. 2) The product awareness of City Cafe is gaining quickly with in-store advertising only and without much traditional advertisements; it is enough to have attracted daily drinkers at a rapid rate. 3) Starbucks customers and City Café customers differ in terms of feelings about importance of brand and willingness to pay more for coffee. City Café would not cannibalize Unipresident operated Starbucks walking customer sales if the stores were placed 4 blocks apart. 4) The “blind” and “open” taste tests show people are heavily influenced by brand in their determination of taste. The favorable response in our “blind” taste test compared to the “open” taste test led to the conclusion that a properly managed brand building campaign could increase sales significantly. In the study’s final section, I suggest ways of communicating brand awareness and quality reputation to the customer without infringing on Starbucks market niche.

Unipresident seizes Brewed Coffee Market with Starbucks and City Café
By
Chien-Hui Kao
en_US
dc.description.tableofcontents ABSTRACTS 2
INTRODUCTION 1
Coffee in Taiwan 1
Consumption 2
COMPETITIVE ENVIRONMENT 3
85oC – the Disruptive Innovator 6
McCafe – Meeting good café at McDonald’s 7
UNI-PRESIDENT’ ROAD MAP TO COFFEE MARKET 8
Starbucks in Taiwan 8
CITY CAFÉ 10
The Decision to Release City Café 10
Business Model 11
Performance 12
THE STUDY 13
SURVEY METHODOLOGY 14
TASTE TEST METHODOLOGY 15
SURVEY RESULTS 16
CONCLUSION AND SUGGESTIONS 20
LIMITATIONS 23
APPENDIX – SURVEY RESULTS 23
BIBLIOGRAPHY 29
zh_TW
dc.language.iso en_US-
dc.source.uri (資料來源) http://thesis.lib.nccu.edu.tw/record/#G0094933004en_US
dc.subject (關鍵詞) 咖啡市場zh_TW
dc.subject (關鍵詞) coffee marketen_US
dc.title (題名) 統一星巴克與City Café 各擅勝場搶攻咖啡市場zh_TW
dc.title (題名) Uni-president seizes brewed coffee market with Starbucks and City Caféen_US
dc.type (資料類型) thesisen
dc.relation.reference (參考文獻) "Starbucks to double its Taiwan coffee shops to 350 in 5 years”zh_TW
dc.relation.reference (參考文獻) Deutsche Presse-Agentur Aug 27, 2006zh_TW
dc.relation.reference (參考文獻) http://news.monstersandcritics.com/business/article_1195091.php/Starbucks_to_double_its_Taiwan_coffee_shops_to_350_in_5_yearszh_TW
dc.relation.reference (參考文獻) “Taiwanese buying into new coffee lifestyle” by Allen Hsuzh_TW
dc.relation.reference (參考文獻) Taiwan Journal on April 7, 2006zh_TW
dc.relation.reference (參考文獻) http://www.taiwan.com.au/Soccul/Recreation/Trends/2006/0407.htmlzh_TW
dc.relation.reference (參考文獻) Unipresident Press Release on topic of City Coffeezh_TW
dc.relation.reference (參考文獻) Taiwan Coffee Association Annual Report 2006zh_TW
dc.relation.reference (參考文獻) www.taiwancoffee.orgzh_TW
dc.relation.reference (參考文獻) “Starbucks Principals” by Scott Bredburyzh_TW
dc.relation.reference (參考文獻) http://www.ciadvertising.org/sa/spring_04/adv382j/eliz126/ScottBedbury/NewFiles/starbucksprinciples.htmlzh_TW
dc.relation.reference (參考文獻) Cafédirect websitezh_TW
dc.relation.reference (參考文獻) http://www.cafedirect.co.uk/fairtrade/coffee_market.phpzh_TW
dc.relation.reference (參考文獻) “Implanting a Taiwanese coffee culture” by Yu Sen-lunzh_TW
dc.relation.reference (參考文獻) Taipei Times; April 11th, 2004zh_TW
dc.relation.reference (參考文獻) http://www.taipeitimes.com/News/feat/archives/2004/04/11/2003136279zh_TW
dc.relation.reference (參考文獻) “Taiwan-grown coffee finds loyal following” by Owen Chuzh_TW
dc.relation.reference (參考文獻) http://publish.gio.gov.tw/FCJ/past/04100881.htmlzh_TW
dc.relation.reference (參考文獻) Taiwan Coffee Websitezh_TW
dc.relation.reference (參考文獻) http://www.twcoffee.com.tw/twcafe.htmzh_TW
dc.relation.reference (參考文獻) "The McKinsey Quarterly: Fighting cannibalization” by Ari Buchalter and Humam Sakhninizh_TW
dc.relation.reference (參考文獻) http://www.mckinseyquarterly.com/article_abstract.aspx?ar=1718zh_TW
dc.relation.reference (參考文獻) “Global Brands without Ads? Starbucks in Taipei: Insights on High Level Customer Satisfaction” by En-Ying Lin, Marilyn Robertszh_TW