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題名 大學圖書館知識管理模式之研究-以國立政治大學圖書館為例
The Study of Knowledge Management Model Based on National ChengChi University Libraries
作者 劉俊宏
貢獻者 薛理桂
劉俊宏
關鍵詞 知識管理
大學圖書館
Knowledge Management
University Library
日期 2004
上傳時間 14-Sep-2009 12:00:19 (UTC+8)
摘要 本研究主要探討大學圖書館在進行知識管理時的管理程序,並針對系統及管理流程兩方面給予建議。本研究採用訪談法,以國立政治大學的圖書館館員及電子計算機中心人員為對象,對研究問題進行探討。
     
      研究結果分為知識管理流程與知識管理系統開發兩方面:在知識管理流程方面,其內容應包含知識取得、知識創造、知識整合與儲存、知識轉移與擴散,及知識分享五個階段,並要與目前作流程相互結合。而知識管理系統開發方面,則有以下三點結論:(1)大學圖書館在進行系統開發時應該遵守相關國際標準,以利於未來進行知識分享與交換;(2)系統功能應具備靈活與彈性,以利於未來發展及永續經營;(3)應定期為知識管理系統做後續維修與資料備份工作。
This study discusses the management procedure when the knowledge management is proceeding in university libraries. And we also provide some advices aimed at its system and relative procedure. In order to investigate this research, the Interview Method is introduced, and we took the librarians and staffs of Computer Center in NCCU as objects of this method.
     
      Conclusions of this research can be described in the procedure of knowledge management and in the development of knowledge management system:As to the procedure of knowledge management , it should have five steps including Knowledge Acquisition, Knowledge Creating, Knowledge Integrating & Storing, Transmitting & Applying, and Knowledge Sharing. And these steps have to be combined with the present operation procedure. As to the building of knowledge management system, we have following three advices, (1) in favor of prospective knowledge sharing and exchanging, university libraries should obey the international standard when the development is carrying out. (2) in favor of prospective expansion and sustainable use , the functions of the procedure have to be provided with good flexibility. (3) the follow-up repair and data copy of the system are required regularly .
參考文獻 一、中文資料
Arthur Andersen Business Consulting著、劉京偉譯 (民89)
知識管理的第一本書 台北市:商周。
Kransdorff, A.著、劉美岑譯(民89)組織記憶與知識管理:企業保存know-how的方法 台北市:商周。
王俊程、戴榮賦(民88)「以知識管理強化組織效能」資訊與電腦雜誌11:50。
王如哲(民89) 知識管理的理論與應用:以教育領域及革新為例 台北市:五南。
李宜真(民86) 知識密集產業的知識管理架構 國立台灣大學國際企業研究所論文。
李華偉(民91) 知識管理的理論與實踐 北京:華藝。
李琇兒(民92) 「知識管理時代圖書館的意義」 國立中央圖書館臺灣分館館刊 9(2):21-27。
何光國(民79) 圖書資訊組織原理 台北市:三民。
林生傳(民92) 教育研究法 台北市:心理。
吳紹群(民89) 「公共圖書館館藏發展再思考」 書苑46:1-13。
阮明淑(民91) 「公共圖書館的知識管理」 臺北市立圖書館館訊 19(4):1-13
邱子恆(民89) 「知識管理及其對圖書館的影響」中國圖書館學會會報 65:99-109。
邱子恆(民92) 「知識資源之組織策略與方法」中國圖書館學會會報 71:125-147。
張金龍(民92) 研究型知識的管理議題-以政大商學院為例 國立政治大學資訊管理研究所論文。
溫達茂、呂春嬌(民90) 「知識組織的工具 – Topic Maps」21世紀資訊科學與技術學術研討會論文集 頁389。
陳光華、潘榕森(民92) 「知識管理及其於學術圖書館之應用」大學圖書館 7(2): 37-59。
陳昭珍(民84) 「圖書館員如何在資訊社會扮演資訊組織與分析者的角色」中國圖書館學會會報 55:39-50。
陳書梅(民91) 「知識管理與圖書館組織文化」 中國圖書館學會會報 69:66-81。
葉永標(民92) 「學校圖書館館員在知識管理的角色任務之探討」國立中央圖書館臺灣分館館刊 9(3):44-52。
劉採王京(民91) 「圖書館管理策略的另類選擇:知識管理」書苑 53:34-50。
盧秀菊(民90) 「知識管理在圖書館管理應用之可行性」臺北市立圖書館館訊 18(4):33-45。
譚大純(民92) 「知識管理策略、知識管理績效與功能性績效之聯結模式建構與跨產業實證研究」輔仁管理評論 10(2): 119-144。
二、英文資料
Anand, V., Manz, C.C. & Glick, W.H. (1998) An organizational memory approach to information management. Academy of management review. 23(4): 796-809.
Arthur Andersen and The American Producivity and Quality Center.(1996) The Knowledge Management Assessment Tool: External Benchmarking Version,Winter.
Beckman,T.(1997) A Methodology for Knowledge Management.
Proceeding of the IASTED International Conference on AI and Soft
Davenport, T.H.& Prusak, L. (1998) Working Knowledge : How Organizations Manage what They Know. Boston: Havard Business School Press.
Duffy,J. (2000) Knowledge Management: What Every Information Professional Should Know. Information Management Journal. 34(3): 10-16.
Garrity,Edward J. & Siplor, T. C.(1994) Multimedia as a Vehicle for Knowledge Modeling in Expert System. Expert System with Application. 7(3):397-406.
Gilbert, M. & Gordey-Hayes M. (1996) Understanding the Process of Knowledge Transfer to Achieve Successful Technological Innovation. Technovation. 16(6):301-312.
Hedlund, Gunnar(1994) A model of Knowledge Management and the N-Form Corporation. Strategic Management Journal. 15:73-90.
Hendriks, P.(1999) Why share knowledge? The influence of ICT on motivation for knowledge sharing. Knowledge and Process Management. 6(2):91-100.
Lenonard-Barton, D.(1995) Wellsprings of Knowledge. Boston: Havard Business School Press.
Lyons,K. L. Knowledge Management and Virtual Organizations. Hershey: IDEA
Nonaka, I. & Takeuchi, H.(1995) The Knowledge-creating Company. New York: Oxford University Press.
Petrash,G. (1996) Dow’s Journal to a Knowledge Value Management Culture. European Management Journal 14(4):365-373.
Polanyi, M.(1967) The Tacit Dimension. N.Y: M.E. Sharp Inc.
Probst,G. and Raub,S. and Romhardt K.(2000)Managing Knowledge : Building Blocks for Success. Chichester: John Wiley & Sons
Roberts, B. (2000) Pick employees’brains. HR Magazine
45(2):115-120.
Sarvary, M. (1999) Knowledge Management and Compectition in the Consultingindustry. California Management Review. 41: 95-107.
Shariff, M.N.(1988) Basis of Techno-economic Policy Analysis. Science and Public Policy. 15(4):217-229.
Skyrme,D. J. (1999) Knowledge Management: Making it Work. The Law Librarian. 30(2):84-91.
Sveiby,K.(1997) The new Organizational Wealth. San Francisco:Berrett Koehler.
Van der Spek R. and Spijkervet A.(1997) Knowledge Management : Dealing Intelligently with knowledge,Knowledge Management and its Intergrative Elements,eds.New York:CRC Press.
Wiig, K. (1993) Knowledge Management Foundations. Arlington: Schema Press.
Zand,D.E.(1981) Information, Organization, and Power-Effective Management in the Knowledge Society. , N.Y:Mc Graw-Hill.
描述 碩士
國立政治大學
圖書資訊與檔案學研究所
90155005
93
資料來源 http://thesis.lib.nccu.edu.tw/record/#G0901550051
資料類型 thesis
dc.contributor.advisor 薛理桂zh_TW
dc.contributor.author (Authors) 劉俊宏zh_TW
dc.creator (作者) 劉俊宏zh_TW
dc.date (日期) 2004en_US
dc.date.accessioned 14-Sep-2009 12:00:19 (UTC+8)-
dc.date.available 14-Sep-2009 12:00:19 (UTC+8)-
dc.date.issued (上傳時間) 14-Sep-2009 12:00:19 (UTC+8)-
dc.identifier (Other Identifiers) G0901550051en_US
dc.identifier.uri (URI) https://nccur.lib.nccu.edu.tw/handle/140.119/31750-
dc.description (描述) 碩士zh_TW
dc.description (描述) 國立政治大學zh_TW
dc.description (描述) 圖書資訊與檔案學研究所zh_TW
dc.description (描述) 90155005zh_TW
dc.description (描述) 93zh_TW
dc.description.abstract (摘要) 本研究主要探討大學圖書館在進行知識管理時的管理程序,並針對系統及管理流程兩方面給予建議。本研究採用訪談法,以國立政治大學的圖書館館員及電子計算機中心人員為對象,對研究問題進行探討。
     
      研究結果分為知識管理流程與知識管理系統開發兩方面:在知識管理流程方面,其內容應包含知識取得、知識創造、知識整合與儲存、知識轉移與擴散,及知識分享五個階段,並要與目前作流程相互結合。而知識管理系統開發方面,則有以下三點結論:(1)大學圖書館在進行系統開發時應該遵守相關國際標準,以利於未來進行知識分享與交換;(2)系統功能應具備靈活與彈性,以利於未來發展及永續經營;(3)應定期為知識管理系統做後續維修與資料備份工作。
zh_TW
dc.description.abstract (摘要) This study discusses the management procedure when the knowledge management is proceeding in university libraries. And we also provide some advices aimed at its system and relative procedure. In order to investigate this research, the Interview Method is introduced, and we took the librarians and staffs of Computer Center in NCCU as objects of this method.
     
      Conclusions of this research can be described in the procedure of knowledge management and in the development of knowledge management system:As to the procedure of knowledge management , it should have five steps including Knowledge Acquisition, Knowledge Creating, Knowledge Integrating & Storing, Transmitting & Applying, and Knowledge Sharing. And these steps have to be combined with the present operation procedure. As to the building of knowledge management system, we have following three advices, (1) in favor of prospective knowledge sharing and exchanging, university libraries should obey the international standard when the development is carrying out. (2) in favor of prospective expansion and sustainable use , the functions of the procedure have to be provided with good flexibility. (3) the follow-up repair and data copy of the system are required regularly .
en_US
dc.description.tableofcontents 第一章 緒論
     
     第一節 研究動機………………………………………………1
     第二節 研究目的………………………………………………3
     第三節 研究問題………………………………………………4
     第四節 名詞解釋………………………………………………5
     
     
     第二章 文獻探討
     
     第一節 知識管理理論探討……………………………………6
     第二節 知識管理的模式與運作程序……………………… 11
     第三節 知識管理在圖書館的應用………………………… 22
     
     
     第三章 研究方法與步驟
     
     第一節 研究方法…………………………………………… 38
     第二節 研究對象…………………………………………… 41
     第三節 研究實施方法與步驟……………………………… 42
     第四節 研究限制…………………………………………… 47
     
     
     第四章 研究結果分析與討論
     
     第一節 受訪者基本資料分析……………………………… 48
     第二節 圖書館面向訪談資料分析………………………… 51
     第三節 全校面與系統面向訪談資料分析………………… 65
     第四節 大學圖書館知識管理模式建構…………………… 72
     
     
     第五章 結論與建議
     
     第一節 結論…………………………………………………82
     第二節 建議…………………………………………………83
     第三節 對未來研究建議……………………………………85
     
     
     參考書目…………………………………………………………… 87
     
     附錄
     
     附錄一 全校面與系統面訪談問卷題綱………………………… 92
     附錄二 圖書館面訪談問卷題綱………………………………… 94
     附錄三、台灣知識管理系統廠商介紹…………………………… 97
     附錄四、知識管理系統引進參考要點…………………………… 99
zh_TW
dc.language.iso en_US-
dc.source.uri (資料來源) http://thesis.lib.nccu.edu.tw/record/#G0901550051en_US
dc.subject (關鍵詞) 知識管理zh_TW
dc.subject (關鍵詞) 大學圖書館zh_TW
dc.subject (關鍵詞) Knowledge Managementen_US
dc.subject (關鍵詞) University Libraryen_US
dc.title (題名) 大學圖書館知識管理模式之研究-以國立政治大學圖書館為例zh_TW
dc.title (題名) The Study of Knowledge Management Model Based on National ChengChi University Librariesen_US
dc.type (資料類型) thesisen
dc.relation.reference (參考文獻) 一、中文資料zh_TW
dc.relation.reference (參考文獻) Arthur Andersen Business Consulting著、劉京偉譯 (民89)zh_TW
dc.relation.reference (參考文獻) 知識管理的第一本書 台北市:商周。zh_TW
dc.relation.reference (參考文獻) Kransdorff, A.著、劉美岑譯(民89)組織記憶與知識管理:企業保存know-how的方法 台北市:商周。zh_TW
dc.relation.reference (參考文獻) 王俊程、戴榮賦(民88)「以知識管理強化組織效能」資訊與電腦雜誌11:50。zh_TW
dc.relation.reference (參考文獻) 王如哲(民89) 知識管理的理論與應用:以教育領域及革新為例 台北市:五南。zh_TW
dc.relation.reference (參考文獻) 李宜真(民86) 知識密集產業的知識管理架構 國立台灣大學國際企業研究所論文。zh_TW
dc.relation.reference (參考文獻) 李華偉(民91) 知識管理的理論與實踐 北京:華藝。zh_TW
dc.relation.reference (參考文獻) 李琇兒(民92) 「知識管理時代圖書館的意義」 國立中央圖書館臺灣分館館刊 9(2):21-27。zh_TW
dc.relation.reference (參考文獻) 何光國(民79) 圖書資訊組織原理 台北市:三民。zh_TW
dc.relation.reference (參考文獻) 林生傳(民92) 教育研究法 台北市:心理。zh_TW
dc.relation.reference (參考文獻) 吳紹群(民89) 「公共圖書館館藏發展再思考」 書苑46:1-13。zh_TW
dc.relation.reference (參考文獻) 阮明淑(民91) 「公共圖書館的知識管理」 臺北市立圖書館館訊 19(4):1-13zh_TW
dc.relation.reference (參考文獻) 邱子恆(民89) 「知識管理及其對圖書館的影響」中國圖書館學會會報 65:99-109。zh_TW
dc.relation.reference (參考文獻) 邱子恆(民92) 「知識資源之組織策略與方法」中國圖書館學會會報 71:125-147。zh_TW
dc.relation.reference (參考文獻) 張金龍(民92) 研究型知識的管理議題-以政大商學院為例 國立政治大學資訊管理研究所論文。zh_TW
dc.relation.reference (參考文獻) 溫達茂、呂春嬌(民90) 「知識組織的工具 – Topic Maps」21世紀資訊科學與技術學術研討會論文集 頁389。zh_TW
dc.relation.reference (參考文獻) 陳光華、潘榕森(民92) 「知識管理及其於學術圖書館之應用」大學圖書館 7(2): 37-59。zh_TW
dc.relation.reference (參考文獻) 陳昭珍(民84) 「圖書館員如何在資訊社會扮演資訊組織與分析者的角色」中國圖書館學會會報 55:39-50。zh_TW
dc.relation.reference (參考文獻) 陳書梅(民91) 「知識管理與圖書館組織文化」 中國圖書館學會會報 69:66-81。zh_TW
dc.relation.reference (參考文獻) 葉永標(民92) 「學校圖書館館員在知識管理的角色任務之探討」國立中央圖書館臺灣分館館刊 9(3):44-52。zh_TW
dc.relation.reference (參考文獻) 劉採王京(民91) 「圖書館管理策略的另類選擇:知識管理」書苑 53:34-50。zh_TW
dc.relation.reference (參考文獻) 盧秀菊(民90) 「知識管理在圖書館管理應用之可行性」臺北市立圖書館館訊 18(4):33-45。zh_TW
dc.relation.reference (參考文獻) 譚大純(民92) 「知識管理策略、知識管理績效與功能性績效之聯結模式建構與跨產業實證研究」輔仁管理評論 10(2): 119-144。zh_TW
dc.relation.reference (參考文獻) 二、英文資料zh_TW
dc.relation.reference (參考文獻) Anand, V., Manz, C.C. & Glick, W.H. (1998) An organizational memory approach to information management. Academy of management review. 23(4): 796-809.zh_TW
dc.relation.reference (參考文獻) Arthur Andersen and The American Producivity and Quality Center.(1996) The Knowledge Management Assessment Tool: External Benchmarking Version,Winter.zh_TW
dc.relation.reference (參考文獻) Beckman,T.(1997) A Methodology for Knowledge Management.zh_TW
dc.relation.reference (參考文獻) Proceeding of the IASTED International Conference on AI and Softzh_TW
dc.relation.reference (參考文獻) Davenport, T.H.& Prusak, L. (1998) Working Knowledge : How Organizations Manage what They Know. Boston: Havard Business School Press.zh_TW
dc.relation.reference (參考文獻) Duffy,J. (2000) Knowledge Management: What Every Information Professional Should Know. Information Management Journal. 34(3): 10-16.zh_TW
dc.relation.reference (參考文獻) Garrity,Edward J. & Siplor, T. C.(1994) Multimedia as a Vehicle for Knowledge Modeling in Expert System. Expert System with Application. 7(3):397-406.zh_TW
dc.relation.reference (參考文獻) Gilbert, M. & Gordey-Hayes M. (1996) Understanding the Process of Knowledge Transfer to Achieve Successful Technological Innovation. Technovation. 16(6):301-312.zh_TW
dc.relation.reference (參考文獻) Hedlund, Gunnar(1994) A model of Knowledge Management and the N-Form Corporation. Strategic Management Journal. 15:73-90.zh_TW
dc.relation.reference (參考文獻) Hendriks, P.(1999) Why share knowledge? The influence of ICT on motivation for knowledge sharing. Knowledge and Process Management. 6(2):91-100.zh_TW
dc.relation.reference (參考文獻) Lenonard-Barton, D.(1995) Wellsprings of Knowledge. Boston: Havard Business School Press.zh_TW
dc.relation.reference (參考文獻) Lyons,K. L. Knowledge Management and Virtual Organizations. Hershey: IDEAzh_TW
dc.relation.reference (參考文獻) Nonaka, I. & Takeuchi, H.(1995) The Knowledge-creating Company. New York: Oxford University Press.zh_TW
dc.relation.reference (參考文獻) Petrash,G. (1996) Dow’s Journal to a Knowledge Value Management Culture. European Management Journal 14(4):365-373.zh_TW
dc.relation.reference (參考文獻) Polanyi, M.(1967) The Tacit Dimension. N.Y: M.E. Sharp Inc.zh_TW
dc.relation.reference (參考文獻) Probst,G. and Raub,S. and Romhardt K.(2000)Managing Knowledge : Building Blocks for Success. Chichester: John Wiley & Sonszh_TW
dc.relation.reference (參考文獻) Roberts, B. (2000) Pick employees’brains. HR Magazinezh_TW
dc.relation.reference (參考文獻) 45(2):115-120.zh_TW
dc.relation.reference (參考文獻) Sarvary, M. (1999) Knowledge Management and Compectition in the Consultingindustry. California Management Review. 41: 95-107.zh_TW
dc.relation.reference (參考文獻) Shariff, M.N.(1988) Basis of Techno-economic Policy Analysis. Science and Public Policy. 15(4):217-229.zh_TW
dc.relation.reference (參考文獻) Skyrme,D. J. (1999) Knowledge Management: Making it Work. The Law Librarian. 30(2):84-91.zh_TW
dc.relation.reference (參考文獻) Sveiby,K.(1997) The new Organizational Wealth. San Francisco:Berrett Koehler.zh_TW
dc.relation.reference (參考文獻) Van der Spek R. and Spijkervet A.(1997) Knowledge Management : Dealing Intelligently with knowledge,Knowledge Management and its Intergrative Elements,eds.New York:CRC Press.zh_TW
dc.relation.reference (參考文獻) Wiig, K. (1993) Knowledge Management Foundations. Arlington: Schema Press.zh_TW
dc.relation.reference (參考文獻) Zand,D.E.(1981) Information, Organization, and Power-Effective Management in the Knowledge Society. , N.Y:Mc Graw-Hill.zh_TW