Publications-Theses

題名 我國大學院校招生之市場區隔與行銷策略之研究
作者 黃文哲
Hermes Huang
貢獻者 陳木金 博士
黃文哲
Hermes Huang
關鍵詞 大學院校
招生市場
市場區隔
行銷策略
日期 2002
上傳時間 17-Sep-2009 14:52:22 (UTC+8)
摘要 本研究旨在瞭解我國大學院校招生之市場區隔與行銷策略之現況,並依據研究結果提出結論與建議,基於研究動機,本研究歸納出以下三個研究目的;
     一、瞭解大學院校招生市場中學生背景變項與特性、選校評估準則,以作為招生市場的區隔變數,並藉以瞭解大學院校招生市場區隔之現況與特性。
     二、本研究意欲瞭解大學院校招生市場中學生對於選校資訊來源與重要性、學生對於大學行銷策略之重要性知覺以做為大學院校投入行銷作為的重要參考。
     三、依據研究所得提出論述給予相關單位參考。
     為達上述目的,本研究首先從相關文獻中探討「市場區隔」與「行銷策略」之理論,以此作為本研究之理論基礎,建構本研究之研究架構,並導出研究問題,既以自編之「我國大學院校招生之市場區隔與行銷策略之調查問卷」實施問卷調查,蒐集相關資料。主要研究對象是以台灣12所高級中學之高三學生為範圍,共回收有效問卷1355份。分別以積差相關分析、信度分析、因素分析、描述統計、集群分析、區別分析、變異數分析與事後多重比較、卡方檢定等統計方法對研究資料進行分析,主要發現如下:
     一、學生在大學選校系評估準則量表得分高低依序為「設備取向」、「課程取向」、「就業取向」、「生活取向」、「經濟取向」、「聲望取向」,在六點量表上得分為5.180至4.683分,皆屬良好程度。
     二、學生在大學行銷作為知覺調查量表得分高低依據為「通路策略」、「價格策略」、「產品策略」、「促銷策略」,在六點量表上得分為5.112至4.634分,皆屬良好程度。
     三、不同「性別」、「就讀類組」、「高中區位」的選校系評估準則各向度上,學生有顯著差異。
     四、不同「性別」、「就讀類組」、「高中區位」的大學行銷作為知覺各向度上,學生有顯著差異。
     五、不同「性別」、「就讀類組」、「高中區位」在四集群學生中,皆有顯著差異。
     六、不同集群學生在大學選校系評估準則上有其各自的共同傾向。
     七、不同集群學生在大學大學資訊來源上有其各自的傾向。
     八、不同集群學生在大學行銷作為知覺上有其各自的共同傾向。
     最後依據研究結果、討論及結論,針對「教育行政機關」、「大學院系」、「高中學生」以及「未來相關研究」等四個方向提出建議,作為相關研究及實務之參考。
     
     關鍵詞:大學院校、招生市場、市場區隔、行銷策略
A Study of the Market Segmentation and Marketing Strategies on University Recruiting Market in Taiwan
     
     Abstract
     The research is to realize the current situation of the market segmentation and marketing strategies on the University Recruiting Market in Taiwan, and to forward conclusions and suggestions according to the results. Based on the motivations, it can be categorized into four purposes:
     1.to realize the current situation and the related factors of market segmentation in recruitment of students in Taiwan universities.
     2.to realize the current situation and the related factors of marketing strategies of recruitment of students in Taiwan universities.
     3.to present, according to the results, constructive suggestions to the administration, the universities and colleges, and the senior high school students, serving as a reference in the management of enrollment strategies.
     To achieve the aims mentioned above, the research starts from exploring the theories of market segmentation and marketing strategies through related papers and articles, from which the fundamental theory is formed, the framework constructed, and the research questions derived. In order to gather related data and information, it is followed by sending out the self-made questionnaire on “the market segmentation and marketing strategies on the University Recruiting Market in Taiwan”. The researcher intends to restrict the targets within the range of senior high students in Taiwan. Thus, 1355 valid copies are collected. After the data have been carefully studied by using statistical methods of product-moment correlation analysis, reliability analysis, factor analysis, descriptive statistics, cluster analysis, discrimination analysis, analysis of variance, afterwards hierarchical comparison, chi square test, etc., the main discoveries are as follows:
     1.It is noted that on the six-point rating scale of university selection criterion, the students score between 5.180 and 4.683 points, which is reasonably well.
     2. .It is noted that on the six-point rating scale of university marketing behavior perception, the students score between 5.112 and 4.634 points, which is reasonably well.
     3.Different background variable make a lot of difference in the university selection criteria.
     4. Different background variable make a lot of difference in the university marketing strategies.
     5. Different background variable make a lot of difference within the four cluster students.
     6.Different cluster students have their own inclination in the university selection criteria.
     7. Different cluster students have their own inclination in the university information sources.
     8. Different cluster students have their own inclination in the university marketing strategies.
     Finally, based on the results discussion and conclusions, the researcher advances the suggestions on “Institute of Educational Administration”, “The Universities and College in Taiwan”, “The Senior High School Students” and “Related Research in the Future”, hoping that they can be of referential value as far as related research and practice are concerned.
     【keywords】University, Recruiting Market, Market Segmentation, Marketing Strategies
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【英文部分】
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Bingham, F. G. (1993). Marketing the institution of higher learning : a research analysis enrollment model. Journal of Marketing for Higher Education, 4 (1) , 59-72. Bonnici, J. L., & Reddy, A. C. (1993). Breaking away from the pack: positioning the marketing discipline through a triangular analysis. Journal of Marketing for Higher Education, 4 (1) , 107-119.
Bruwer, J. de W.(1996). Marketing a public higher educational institution through target and research on its freshmen applicant and enrollee pools. South African Journal of Higher Education, 10 (2), 120-129.
Christopher H.Lovelock(1991), "Service Marketing", Prentice-HallIntrenation Editions
Coccari, R. L., & Javalgi, R. G. (1995). Analysis of students’ needs in selecting a college or university in a changing environment. Journal of Marketing for Higher Education, 6 (2), 27-39.
Comm, C. L., & Labay, D. G. (1996). Reposition colleges using changing student quality perceptions : an exploratory analysis. Journal of Marketing for Higher Education, 7 (4), 21-34.
Cox,R., & Schutte, T. F.(1969)A Look at Channel Management. Marketing Involvement in Society and The Economy. Chicago: American Marketing Association.
David A. Aaker、Gary J. Shansby(1982,May-June),Positioning Your Product,Business Horizon,56-62。
Del I. Hawkins, Roger J. Best, Kenneth A. Coney(1998),Consumer behavior : building marketing strategy,7th ed.,Boston, Mass. : McGraw-Hill, c1998
E. Jerome McCarthy, William D. Perreault, Jr(1993), Learning Aid For Use With Basic Marketing , Journal of Marketing for Higher Education
Goldgehn, L. A. (1990). Are U.S. colleges and universities applying marketing techniques properly and within the context of an overall marketing plan? Journal of Marketing for Higher Education, 3 (1) , 5-28.
Hall, M. C., & Elliott, K. M. (1993). Strategic planning for academic departments:a model and methodology. Journal of Marketing for Higher Education, 4 (2) , 295-307.
Hayes, T. J. (1993). Image and the university. Journal of Marketing for Higher Education, 4 (2), 423-425
Hekmat, F., & Heischmidt, K. A. (1993). Application of program life cycle concept for fund raising strategies in higher education. Journal of Marketing for Higher Education , 4 (2) , 121-126.
Hills, Gerald E. and Raymond W. LaForge (1992) “Research at the Marketing Interface to Advance Entrepreneurship Theory”, Entrepreneurship: Theory and Practice, Vol. 16, Iss. 3, pp.35-59.
Hilton, C. B., Motes, W. H., & Fielden, J. S. (1993). Educational recruitment ads:does prose style really count for much ?. Journal of Marketing for Higher Education , 4 (2) , 361-377.
J.Barry Mason,Hazel F.Zell(1993) "Marketing Mangement" pp.474 Mac- miUan Publishing Company, New York .
Kotler, P., & Fox, K. F. (1995). Strategic marketing for educational institutions (2ed ed.). Englewood Cliffs, N J:Prentice-Hall.
Kotler,P., "Marketing Management:Analysis,Planning,and Control Śth edition,1994.
Landrum, R. E., Turrisi, R., & Harless, C. (1998). University image : the benefits of assessment and modeling. Journal of Marketing for Higher Education, 9 (1), 53-68.
Leister, D. V. (1975). Identifying institutional clientele: applied metamarketing in higher education administration. Journal of Higher Education, 46 (4), 381-398.
Litten, L. H. (1980). Marketing Higher Education. Journal of Higher Education, 51 (1), 40-58.
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Pitt, Leyland F. and Rushieda Kannemeyer (2000) “The Role of Adaptation in Microenterprise Development: A Marketing Perspective”, Journal of Developmental Entrepreneurship, Aug., Vol. 5, No. 2, pp.137-155.
Robert E. Steve, C.William McConkey, David L. Loudon, William E. Warren(1993), Data Based Recruiting Strategies. Journal of Marketing for Higher Education, 4(1/2),183-190.
Rosen, D. E., Curran, J. M., & Greenlee, T. B. (1998). College choice in a brand elimination framework : the high school student’s perspective. Journal of Marketing for Higher Education , 8 (3), 73-92.
Rosen, D. E., Curran, J. M., & Greenlee, T. B. (1998). College choice in a brand elimination framework : the administrator’s perspective, Joural of Marketing for Higher Education , 8 (4) , 61-81.
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描述 碩士
國立政治大學
教育研究所
87152025
91
資料來源 http://thesis.lib.nccu.edu.tw/record/#G0087152025
資料類型 thesis
dc.contributor.advisor 陳木金 博士zh_TW
dc.contributor.author (Authors) 黃文哲zh_TW
dc.contributor.author (Authors) Hermes Huangen_US
dc.creator (作者) 黃文哲zh_TW
dc.creator (作者) Hermes Huangen_US
dc.date (日期) 2002en_US
dc.date.accessioned 17-Sep-2009 14:52:22 (UTC+8)-
dc.date.available 17-Sep-2009 14:52:22 (UTC+8)-
dc.date.issued (上傳時間) 17-Sep-2009 14:52:22 (UTC+8)-
dc.identifier (Other Identifiers) G0087152025en_US
dc.identifier.uri (URI) https://nccur.lib.nccu.edu.tw/handle/140.119/32924-
dc.description (描述) 碩士zh_TW
dc.description (描述) 國立政治大學zh_TW
dc.description (描述) 教育研究所zh_TW
dc.description (描述) 87152025zh_TW
dc.description (描述) 91zh_TW
dc.description.abstract (摘要) 本研究旨在瞭解我國大學院校招生之市場區隔與行銷策略之現況,並依據研究結果提出結論與建議,基於研究動機,本研究歸納出以下三個研究目的;
     一、瞭解大學院校招生市場中學生背景變項與特性、選校評估準則,以作為招生市場的區隔變數,並藉以瞭解大學院校招生市場區隔之現況與特性。
     二、本研究意欲瞭解大學院校招生市場中學生對於選校資訊來源與重要性、學生對於大學行銷策略之重要性知覺以做為大學院校投入行銷作為的重要參考。
     三、依據研究所得提出論述給予相關單位參考。
     為達上述目的,本研究首先從相關文獻中探討「市場區隔」與「行銷策略」之理論,以此作為本研究之理論基礎,建構本研究之研究架構,並導出研究問題,既以自編之「我國大學院校招生之市場區隔與行銷策略之調查問卷」實施問卷調查,蒐集相關資料。主要研究對象是以台灣12所高級中學之高三學生為範圍,共回收有效問卷1355份。分別以積差相關分析、信度分析、因素分析、描述統計、集群分析、區別分析、變異數分析與事後多重比較、卡方檢定等統計方法對研究資料進行分析,主要發現如下:
     一、學生在大學選校系評估準則量表得分高低依序為「設備取向」、「課程取向」、「就業取向」、「生活取向」、「經濟取向」、「聲望取向」,在六點量表上得分為5.180至4.683分,皆屬良好程度。
     二、學生在大學行銷作為知覺調查量表得分高低依據為「通路策略」、「價格策略」、「產品策略」、「促銷策略」,在六點量表上得分為5.112至4.634分,皆屬良好程度。
     三、不同「性別」、「就讀類組」、「高中區位」的選校系評估準則各向度上,學生有顯著差異。
     四、不同「性別」、「就讀類組」、「高中區位」的大學行銷作為知覺各向度上,學生有顯著差異。
     五、不同「性別」、「就讀類組」、「高中區位」在四集群學生中,皆有顯著差異。
     六、不同集群學生在大學選校系評估準則上有其各自的共同傾向。
     七、不同集群學生在大學大學資訊來源上有其各自的傾向。
     八、不同集群學生在大學行銷作為知覺上有其各自的共同傾向。
     最後依據研究結果、討論及結論,針對「教育行政機關」、「大學院系」、「高中學生」以及「未來相關研究」等四個方向提出建議,作為相關研究及實務之參考。
     
     關鍵詞:大學院校、招生市場、市場區隔、行銷策略
zh_TW
dc.description.abstract (摘要) A Study of the Market Segmentation and Marketing Strategies on University Recruiting Market in Taiwan
     
     Abstract
     The research is to realize the current situation of the market segmentation and marketing strategies on the University Recruiting Market in Taiwan, and to forward conclusions and suggestions according to the results. Based on the motivations, it can be categorized into four purposes:
     1.to realize the current situation and the related factors of market segmentation in recruitment of students in Taiwan universities.
     2.to realize the current situation and the related factors of marketing strategies of recruitment of students in Taiwan universities.
     3.to present, according to the results, constructive suggestions to the administration, the universities and colleges, and the senior high school students, serving as a reference in the management of enrollment strategies.
     To achieve the aims mentioned above, the research starts from exploring the theories of market segmentation and marketing strategies through related papers and articles, from which the fundamental theory is formed, the framework constructed, and the research questions derived. In order to gather related data and information, it is followed by sending out the self-made questionnaire on “the market segmentation and marketing strategies on the University Recruiting Market in Taiwan”. The researcher intends to restrict the targets within the range of senior high students in Taiwan. Thus, 1355 valid copies are collected. After the data have been carefully studied by using statistical methods of product-moment correlation analysis, reliability analysis, factor analysis, descriptive statistics, cluster analysis, discrimination analysis, analysis of variance, afterwards hierarchical comparison, chi square test, etc., the main discoveries are as follows:
     1.It is noted that on the six-point rating scale of university selection criterion, the students score between 5.180 and 4.683 points, which is reasonably well.
     2. .It is noted that on the six-point rating scale of university marketing behavior perception, the students score between 5.112 and 4.634 points, which is reasonably well.
     3.Different background variable make a lot of difference in the university selection criteria.
     4. Different background variable make a lot of difference in the university marketing strategies.
     5. Different background variable make a lot of difference within the four cluster students.
     6.Different cluster students have their own inclination in the university selection criteria.
     7. Different cluster students have their own inclination in the university information sources.
     8. Different cluster students have their own inclination in the university marketing strategies.
     Finally, based on the results discussion and conclusions, the researcher advances the suggestions on “Institute of Educational Administration”, “The Universities and College in Taiwan”, “The Senior High School Students” and “Related Research in the Future”, hoping that they can be of referential value as far as related research and practice are concerned.
     【keywords】University, Recruiting Market, Market Segmentation, Marketing Strategies
en_US
dc.description.tableofcontents 目次
     第一章 緒論 1
     第一節 研究動機與目的 1
     第二節 研究問題 4
     第三節 重要名詞界定 5
     第四節 研究方法與步驟 6
     第五節 研究範圍與限制 8
     第二章 文獻探討 9
     第一節 招生市場區隔之相關理論 9
     第二節 招生行銷策略之相關理論 22
     第三節 大學招生市場區隔與行銷策略相關研究 30
     第三章 研究方法 35
     第一節 研究架構 35
     第二節 研究對象 37
     第三節 研究工具 40
     第四節 實施程序 79
     第五節 資料處理與統計方法 82
     第四章 研究結果分析與討論 85
     第一節 大學選校系評估準則調查問卷現況分析 85
     第二節 大學資訊來源調查問卷現況分析 91
     第三節 大學行銷作為知覺調查問卷現況分析 93
     第四節 不同背景變項在大學選校系評估的差異情形之現況分析 98
     第五節 不同背景變項在大學行銷作為知覺的差異情形之現況分析 103
     第六節 招生市場區隔分佈情形 108
     第七節 各集群學生在大學資訊來源上之差異分析 114
     第八節 各集群學生在大學行銷作為知覺上之差異分析 117
     第五章 結論與建議 127
     第一節 結論 127
     第二節 建議 133
     參考書目 139
     附錄一(我國大學院校招生之市場區隔與行銷策略之研究調查問卷:建立專家效度) 143
     附錄二(我國大學院校招生之市場區隔與行銷策略之研究調查問卷:正式問卷) 154
     
     
     表次
     表1-1大學日間部聯招歷年各類組招生人數、報考人數及錄取率統計表--2
     表2-1消費者市場者主要的區隔化變數-----------------------------14
     表2-2區隔特定學生的方法---------------------------------------18
     表2-3中外學者對於策略的定義-----------------------------------23
     表2-4中外學者對於行銷策略的定義-------------------------------25
     表2-5行銷組合的變數-------------------------------------------27
     表2-6促銷組合工具---------------------------------------------29
     表2-7招生市場區隔相關研究-------------------------------------30
     表2-8招生行銷策略相關研究-------------------------------------32
     表3-1建立專家內容效度之專家學者名單---------------------------37
     表3-2研究對象之高中問卷回收情形-------------------------------38
     表3-3正式問卷調查樣本基本資料分析表---------------------------38
     表3-4學生選校系評估準則調查預試問卷:生活取向-----------------41
     表3-5學生選校系評估準則調查預試問卷:課程取向-----------------41
     表3-6學生選校系評估準則調查預試問卷:設備取向-----------------42表3-7學生選校系評估準則調查預試問卷:聲望取向-----------------42
     表3-8學生選校系評估準則調查預試問卷:經濟取向-----------------43
     表3-9學生選校系評估準則調查預試問卷:就業取向-----------------43
     表3-10「學生選校系評估準則調查問卷」專家內容效度分析摘要表----45
     表3-11修正「學生選校系評估準則調查問卷」內容前後對照摘要表----48
     表3-12 KMO統計量的判斷原理------------------------------------53
     表3-13 KMO與Bartlett檢定--------------------------------------53
     表3-14 「大學選校系評估準則調查問卷」因素分析摘要表-----------54
     表3-15職業機能因素結構表--------------------------------------54
     表3-16完善設備因素結構表--------------------------------------55
     表3-17省錢精算因素結構表--------------------------------------55
     表3-18地位形象因素結構表--------------------------------------56
     表3-19學習成就因素結構表--------------------------------------56
     表3-20實用生活因素結構表--------------------------------------57
     表3-21「學生選校系評估準則調查問卷」題目與各向度及總量表之相關----------------------------------------------------------------57
     表3-22「學生選校系評估準則調查問卷」向度與向度及總量表之內在相關------------------------------------------------------------59
     表3-23「學生選校系評估準則調查問卷」信度分析摘要表------------60
     表3-24「學生選校系評估準則調查問卷」向度與總量表之信度--------62
     表3-25 「高中學生之大學資訊來源調查」向度及內容表-------------62
     表3-26「高中學生之大學資訊來源調查問卷」專家內容效度分析摘要表----------------------------------------------------------------63
     表3-27 修正「高中學生之大學資訊來源調查問卷」內容前後對照摘要表---------------------------------------------------------------64
     表3-28「大學資訊來源調查問卷」題目與總量表之相關--------------65
     表3-29「大學資訊來源調查調查問卷」信度分析摘要表--------------65
     表3-30「大學行銷作為知覺調查」向度及內容表--------------------67
     表3-31「大學行銷作為知覺調查問卷」專家內容效度分析摘要表------68表3-32 修正「大學行銷作為知覺調查問卷」內容前後對照摘要表-----71
     表3-33「大學行銷作為知覺調查問卷」題目與各向度及總量表之相關--74
     表3-34「大學行銷作為知覺調查問卷」向度與向度及總量表之內在相關----------------------------------------------------------------76
     表3-35「學生選校系評估準則調查問卷」信度分析摘要表----------------------------------------------------------------------------76
     表3-36「學生選校系評估準則調查問卷」向度與總量表之信度------------------------------------------------------------------------77
     表4-1高三學生在大學選校系評估準則六個向度之平均數、標準差、排序摘要表--------------------------------------------------------85
     表4-2高三學生在生活取向之平均數、標準差、排序摘要表-----------86
     表4-3高三學生在課程取向之平均數、標準差、排序摘要表-----------86
     表4-4高三學生在設備取向之平均數、標準差、排序摘要表-----------87
     表4-5高三學生在聲望取向之平均數、標準差、排序摘要表-----------88
     表4-6高三學生在經濟取向之平均數、標準差、排序摘要表-----------89
     表4-7高三學生在就業取向之平均數、標準差、排序摘要表-----------90
     表4-8高三學生在「大學資訊來源調查」之平均數、標準差、排序摘要表---------------------------------------------------------------91
     表4-9高三學生在大學行銷作為知覺四個向度之平均數、標準差、排序摘要表----------------------------------------------------------93
     表4-10高三學生在產品策略之平均數、標準差、排序摘要表----------93
     表4-11高三學生在價格策略之平均數、標準差、排序摘要表----------94
     表4-12高三學生在通路策略之平均數、標準差、排序摘要表----------95
     表4-13高三學生在促銷策略之平均數、標準差、排序摘要表----------96
     表4-14不同性別學生在大學選校系評估準則之t檢定分析摘要表-------98
     表4-15不同類組的高三學生在大學選校系評估之變異數分析摘要表----99
     表4-16不同類組學生在大學選校系評估準則各向度差異比較摘要表---100
     表4-17不同高中區位的學生在大學選校系評估之變異數分析摘要表---101
     表4-18不同高中區位學生在大學選校系評估準則各向度差異比較摘要表---------------------------------------------------------------102
     表4-19不同性別學生在大學行銷作為知覺之t檢定分析摘要表--------103
     表4-20不同類組的高三學生在大學行銷作為知覺之變異數分析摘要表-104
     表4-21不同類組學生在大學行銷作為知覺各向度差異比較摘要表-----105
     表4-22不同高中區位的學生在大學行銷作為知覺之變異數分析摘要表-105
     表4-23不同高中區位學生在大學行銷作為知覺各向度差異比較摘要表-106
     表4-24各集群學生人數分佈及百分比-----------------------------108
     表4-25判別分析之分類矩陣-------------------------------------108
     表4-26四集群在六項因素上之變異數分析摘要表-------------------109
     表4-27不同集群學生在六項因素各向度差異比較摘要表-------------109
     表4-28各集群學生在性別上的分佈-------------------------------111
     表4-29各集群學生在選讀類組上的分佈---------------------------112
     表4-30各集群學生在所屬高中區位上的分佈-----------------------113
     表4-31不同集群學生在大學選校系評估準則各向度差異比較摘要表---114
     表4-32不同集群學生在大學資訊來源差異比較摘要表---------------117
     
     圖次
     
     圖1-1招生市場關係圖--------------------------------------1
     圖1-2研究步驟流程圖--------------------------------------7
     圖3-1研究概念架構圖-------------------------------------35
     圖3-2本研究實施程序流程圖-------------------------------81
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dc.source.uri (資料來源) http://thesis.lib.nccu.edu.tw/record/#G0087152025en_US
dc.subject (關鍵詞) 大學院校zh_TW
dc.subject (關鍵詞) 招生市場zh_TW
dc.subject (關鍵詞) 市場區隔zh_TW
dc.subject (關鍵詞) 行銷策略zh_TW
dc.title (題名) 我國大學院校招生之市場區隔與行銷策略之研究zh_TW
dc.type (資料類型) thesisen
dc.relation.reference (參考文獻) 參考書目zh_TW
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