Publications-Theses

題名 科技化人際關係新圖像:MSN使用者運用在場訊息的分析
作者 陳蓉萱
貢獻者 方念萱
陳蓉萱
關鍵詞 即時通訊軟體
後設傳播
符擔性
溝通知能
溝通主動權
MSN Messenger
日期 2005
上傳時間 17-Sep-2009 15:55:16 (UTC+8)
摘要 MSN Messenger(以下簡稱MSN)為當前電子傳播科技的種類當中,廣受使用者青睞的溝通工具之一。透過這項電腦中介科技,可能衍生的人際互動議題,可謂添加了「人際溝通」這個研究領域的豐富性。本研究鎖定MSN的其中一項功能-「在場訊息」,或稱「線上狀態」,根據使用者運用這項機制的策略,本研究試圖勾勒出因應新傳播科技所發展的溝通型態。

使用者透過在場訊息有機會向他人彰顯本身的「溝通可得性」。這個溝通的可得性同時指涉時間與空間的概念,亦即使用者「在不在?」以及「有沒有空?」根據先驅研究的初步發現,在場訊息讓使用者有探索的自由度;這個自由度植基於科技特有的「符擔性」,因而賦予使用者在限度之內挖掘科技本身的可能性。本研究特別關注的是具有過往互動歷史、由線下衍生到線上的人際關係;這種特性的關係型態在與科技特性交會之後,是否可能誘發人際互動的新視野?

本研究同時採取人際網絡滾雪球法,以及透過網際網路公開招募的方式,總共募集21位受訪者。透過深度訪談的方式,發現在MSN的情境裡,「科技」與「關係」交會之後,在場訊息的功能因而衍生出新的使用意義,從單純表彰個人溝通可得性的工具,成為使用者之間用來衡量或評估人我關係親疏遠近的工具,透過介面特性反覆確認人我對於關係的定義。當這項機制的意義被延伸之後,使用者也產生因應之道,發展相關溝通策略。最後,回應本研究一開始所欲探討的,亦即運用MSN在場訊息對於人際互動的啟發。研究結果顯示,在新的科技中介溝通情境當中,使用者對於自身溝通主動權的看重與掌控。
參考文獻 《中國時報》(2005年9月26日):〈MSN情人〉,第E7版。
吳筱玫(2003)。《網路傳播概論》。台北:智勝。
陳向明(2005)。《社會科學質的研究》。台北:五南。
畢恆達(2005)。《教授為什麼沒告訴我》。台北:學富。
曾寶璐(2004)。〈手指世代來了 - 即時傳訊悄悄啟動人際關係革命〉,《商業周刊》,878:114-120。
黃振家譯(2003)。《大眾媒體研究》。台北:學富。(原書:Wimmer, R. D., & Dominick, J. R.〔2000〕. Mass Media Research: An Introduction (6th ed.). Belmont, California: Wadsworth.)。
《經濟日報》(2005年1月3日):〈MSN Messenger台灣網友最愛〉,第A14版。
Adler, R. B., & Towne, N. (1999). Looking out/looking in: Interpersonal communication. Fort Worth Tex.: Harcourt Brace College Publishers. (9th edition).
Adler, R. B., Rosenfeld, L. B., & Proctor II, R. F. (2004). Interplay: The process of interpersonal communication. New York: Oxford University Press. (9th edition).
Alvestrand, H. (2002). Instant messaging and presence on the Internet. Internet Society. Retrieved November 11, 2002, from the World Wide Web:
http://www.isoc.org/briefings/009/
Anderson, P. A. (1993). Cognitive schemata in personal relationships. In S. Duck (Ed.). Individuals in relationships. Newbury Park, California: Sage Publications. (pp.1-29).
Bateson, G. (1951). Information and codification: A philosophical approach. In J. Ruesch & G. Bateson (Eds.). Communication: The social matrix of psychiatry. New York: W. W. Norton.
Bateson, G. (1951). Conventions of communication: Where validity depends upon belief. In J. Ruesch & G. Bateson (Eds.). Communication: The social matrix of psychiatry. New York: W. W. Norton.
Bateson, G. (1958). Naven. Stanford: Stanford University Press. (2nd edition).
Bateson, G. (1972). Steps to an ecology of mind. Chicago: The University of Chicago Press.
Baxter, L. A., & Dindia, K. (1990). Marital partners’ perceptions of marital maintenance strategies. Journal of Social and Personal Relationships, 7, 187-208.
Bochner, A. P., & Krueger, D. L. (1979). Interpersonal communication theory and research: An overview of inscrutable epistemologies and muddled concepts. In D. Nimmo (Ed.). Communication Yearbook 3. New Jersey: Transaction Books.
Briton, D., & Taylor, J. (2001). Online workers’ education: How do we tame the technology? International Journal of Instructional Media, 28, 117-135.
Burgoon, J. K. (1985). Nonverbal signals. In K. Miller (Ed.). Handbook of interpersonal communication. Beverly Hills, California: Sage.
Burgoon, J. K., & Hale, J. L. (1984). The fundamental topoi of relational communication. Communication Monographs, 51, 193-214.
Burgoon, J. L., Buller, D. B., Hale, J. L., & deTurck, M. A. (1984). Human Communication Research, 10, 351-378.
Cooley, R. E., & Roach, D. A. (1984). A conceptual framework. In R. N. Bostrom (Ed.). Competence in communication: A multidisciplinary approach. Beverly Hills, California: Sage.
Dickey, M. D. (2003). Teaching in 3D: Pedagogical affordances and constraints of 3D virtual worlds for synchronous distance learning. Distance Education, 24, 105-121.
Dillard, J. P., Solomon, D. H., & Palmer, M. T. (1999). Structuring the concept of relational communication. Communication Monographs, 66, 49-64.
Dindia, K. (1994). A multiphasic view of relationship maintenance strategies. In D. J. Canary & L. Stafford (Eds.). Communication and relational maintenance. California: Academic Press.
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Gaver, W. W. (1991). Technology affordances. Conference on Human Factors in Computing Systems. Proceedings of the SIGCHI conference on Human factors in computing systems: Reaching through technology, pp. 79-84, New Orleans, Louisiana, United States.
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描述 碩士
國立政治大學
新聞研究所
92451005
94
資料來源 http://thesis.lib.nccu.edu.tw/record/#G0924510052
資料類型 thesis
dc.contributor.advisor 方念萱zh_TW
dc.contributor.author (Authors) 陳蓉萱zh_TW
dc.creator (作者) 陳蓉萱zh_TW
dc.date (日期) 2005en_US
dc.date.accessioned 17-Sep-2009 15:55:16 (UTC+8)-
dc.date.available 17-Sep-2009 15:55:16 (UTC+8)-
dc.date.issued (上傳時間) 17-Sep-2009 15:55:16 (UTC+8)-
dc.identifier (Other Identifiers) G0924510052en_US
dc.identifier.uri (URI) https://nccur.lib.nccu.edu.tw/handle/140.119/33263-
dc.description (描述) 碩士zh_TW
dc.description (描述) 國立政治大學zh_TW
dc.description (描述) 新聞研究所zh_TW
dc.description (描述) 92451005zh_TW
dc.description (描述) 94zh_TW
dc.description.abstract (摘要) MSN Messenger(以下簡稱MSN)為當前電子傳播科技的種類當中,廣受使用者青睞的溝通工具之一。透過這項電腦中介科技,可能衍生的人際互動議題,可謂添加了「人際溝通」這個研究領域的豐富性。本研究鎖定MSN的其中一項功能-「在場訊息」,或稱「線上狀態」,根據使用者運用這項機制的策略,本研究試圖勾勒出因應新傳播科技所發展的溝通型態。

使用者透過在場訊息有機會向他人彰顯本身的「溝通可得性」。這個溝通的可得性同時指涉時間與空間的概念,亦即使用者「在不在?」以及「有沒有空?」根據先驅研究的初步發現,在場訊息讓使用者有探索的自由度;這個自由度植基於科技特有的「符擔性」,因而賦予使用者在限度之內挖掘科技本身的可能性。本研究特別關注的是具有過往互動歷史、由線下衍生到線上的人際關係;這種特性的關係型態在與科技特性交會之後,是否可能誘發人際互動的新視野?

本研究同時採取人際網絡滾雪球法,以及透過網際網路公開招募的方式,總共募集21位受訪者。透過深度訪談的方式,發現在MSN的情境裡,「科技」與「關係」交會之後,在場訊息的功能因而衍生出新的使用意義,從單純表彰個人溝通可得性的工具,成為使用者之間用來衡量或評估人我關係親疏遠近的工具,透過介面特性反覆確認人我對於關係的定義。當這項機制的意義被延伸之後,使用者也產生因應之道,發展相關溝通策略。最後,回應本研究一開始所欲探討的,亦即運用MSN在場訊息對於人際互動的啟發。研究結果顯示,在新的科技中介溝通情境當中,使用者對於自身溝通主動權的看重與掌控。
zh_TW
dc.description.tableofcontents 第一章 緒論
第一節 研究緣起
第二節 研究背景
第三節 研究問題

第二章 文獻回顧
第一節 後設傳播
第二節 介面特性與人際互動
第三節 溝通知能
第四節 總結

第三章 研究方法

第一節 研究架構
第二節 研究執行方式
第三節 訪談綱要

第四章 研究分析
第一節 受訪者基本資
第二節 MSN的溝通想像
第三節 使用MSN在場訊息的方式
第四節 看待他人在場訊息的方式
第五節 總結

第五章 研究發現
第一節 研究結果
第二節 研究限制與未來建議
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dc.source.uri (資料來源) http://thesis.lib.nccu.edu.tw/record/#G0924510052en_US
dc.subject (關鍵詞) 即時通訊軟體zh_TW
dc.subject (關鍵詞) 後設傳播zh_TW
dc.subject (關鍵詞) 符擔性zh_TW
dc.subject (關鍵詞) 溝通知能zh_TW
dc.subject (關鍵詞) 溝通主動權zh_TW
dc.subject (關鍵詞) MSN Messengeren_US
dc.title (題名) 科技化人際關係新圖像:MSN使用者運用在場訊息的分析zh_TW
dc.type (資料類型) thesisen
dc.relation.reference (參考文獻) 《中國時報》(2005年9月26日):〈MSN情人〉,第E7版。zh_TW
dc.relation.reference (參考文獻) 吳筱玫(2003)。《網路傳播概論》。台北:智勝。zh_TW
dc.relation.reference (參考文獻) 陳向明(2005)。《社會科學質的研究》。台北:五南。zh_TW
dc.relation.reference (參考文獻) 畢恆達(2005)。《教授為什麼沒告訴我》。台北:學富。zh_TW
dc.relation.reference (參考文獻) 曾寶璐(2004)。〈手指世代來了 - 即時傳訊悄悄啟動人際關係革命〉,《商業周刊》,878:114-120。zh_TW
dc.relation.reference (參考文獻) 黃振家譯(2003)。《大眾媒體研究》。台北:學富。(原書:Wimmer, R. D., & Dominick, J. R.〔2000〕. Mass Media Research: An Introduction (6th ed.). Belmont, California: Wadsworth.)。zh_TW
dc.relation.reference (參考文獻) 《經濟日報》(2005年1月3日):〈MSN Messenger台灣網友最愛〉,第A14版。zh_TW
dc.relation.reference (參考文獻) Adler, R. B., & Towne, N. (1999). Looking out/looking in: Interpersonal communication. Fort Worth Tex.: Harcourt Brace College Publishers. (9th edition).zh_TW
dc.relation.reference (參考文獻) Adler, R. B., Rosenfeld, L. B., & Proctor II, R. F. (2004). Interplay: The process of interpersonal communication. New York: Oxford University Press. (9th edition).zh_TW
dc.relation.reference (參考文獻) Alvestrand, H. (2002). Instant messaging and presence on the Internet. Internet Society. Retrieved November 11, 2002, from the World Wide Web:zh_TW
dc.relation.reference (參考文獻) http://www.isoc.org/briefings/009/zh_TW
dc.relation.reference (參考文獻) Anderson, P. A. (1993). Cognitive schemata in personal relationships. In S. Duck (Ed.). Individuals in relationships. Newbury Park, California: Sage Publications. (pp.1-29).zh_TW
dc.relation.reference (參考文獻) Bateson, G. (1951). Information and codification: A philosophical approach. In J. Ruesch & G. Bateson (Eds.). Communication: The social matrix of psychiatry. New York: W. W. Norton.zh_TW
dc.relation.reference (參考文獻) Bateson, G. (1951). Conventions of communication: Where validity depends upon belief. In J. Ruesch & G. Bateson (Eds.). Communication: The social matrix of psychiatry. New York: W. W. Norton.zh_TW
dc.relation.reference (參考文獻) Bateson, G. (1958). Naven. Stanford: Stanford University Press. (2nd edition).zh_TW
dc.relation.reference (參考文獻) Bateson, G. (1972). Steps to an ecology of mind. Chicago: The University of Chicago Press.zh_TW
dc.relation.reference (參考文獻) Baxter, L. A., & Dindia, K. (1990). Marital partners’ perceptions of marital maintenance strategies. Journal of Social and Personal Relationships, 7, 187-208.zh_TW
dc.relation.reference (參考文獻) Bochner, A. P., & Krueger, D. L. (1979). Interpersonal communication theory and research: An overview of inscrutable epistemologies and muddled concepts. In D. Nimmo (Ed.). Communication Yearbook 3. New Jersey: Transaction Books.zh_TW
dc.relation.reference (參考文獻) Briton, D., & Taylor, J. (2001). Online workers’ education: How do we tame the technology? International Journal of Instructional Media, 28, 117-135.zh_TW
dc.relation.reference (參考文獻) Burgoon, J. K. (1985). Nonverbal signals. In K. Miller (Ed.). Handbook of interpersonal communication. Beverly Hills, California: Sage.zh_TW
dc.relation.reference (參考文獻) Burgoon, J. K., & Hale, J. L. (1984). The fundamental topoi of relational communication. Communication Monographs, 51, 193-214.zh_TW
dc.relation.reference (參考文獻) Burgoon, J. L., Buller, D. B., Hale, J. L., & deTurck, M. A. (1984). Human Communication Research, 10, 351-378.zh_TW
dc.relation.reference (參考文獻) Cooley, R. E., & Roach, D. A. (1984). A conceptual framework. In R. N. Bostrom (Ed.). Competence in communication: A multidisciplinary approach. Beverly Hills, California: Sage.zh_TW
dc.relation.reference (參考文獻) Dickey, M. D. (2003). Teaching in 3D: Pedagogical affordances and constraints of 3D virtual worlds for synchronous distance learning. Distance Education, 24, 105-121.zh_TW
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