| dc.contributor.advisor | 許士軍<br>謝清俊 | zh_TW |
| dc.contributor.author (Authors) | 曾斐金 | zh_TW |
| dc.creator (作者) | 曾斐金 | zh_TW |
| dc.date (日期) | 2006 | en_US |
| dc.date.accessioned | 18-Sep-2009 13:35:26 (UTC+8) | - |
| dc.date.available | 18-Sep-2009 13:35:26 (UTC+8) | - |
| dc.date.issued (上傳時間) | 18-Sep-2009 13:35:26 (UTC+8) | - |
| dc.identifier (Other Identifiers) | G0883555074 | en_US |
| dc.identifier.uri (URI) | https://nccur.lib.nccu.edu.tw/handle/140.119/35021 | - |
| dc.description (描述) | 博士 | zh_TW |
| dc.description (描述) | 國立政治大學 | zh_TW |
| dc.description (描述) | 企業管理研究所 | zh_TW |
| dc.description (描述) | 88355507 | zh_TW |
| dc.description (描述) | 95 | zh_TW |
| dc.description.abstract (摘要) | 歐盟於2003年2月公佈的「電子電機設備限用有害物質」（RoHS）指令規定，2006年7月以後銷售至歐盟市場的電子與電機產品限用鉛、鎘、汞、六價鉻、多溴聯苯與多溴二苯醚等對環境有害的物質。RoHS指令對以製造為主的台灣廠商造成重大影響，為確保廠商所生產的產品符合環境法令的規定，有必要導入綠色供應鏈管理。因此，引發本研究對此一議題的興趣，進而探討：電子業供應商基於中心廠的要求而配合導入綠色供應鏈管理的情境下，從供應商的角度探討，影響其導入綠色供應鏈管理時配合度之因素為何？ 本研究採取質的研究中的紮根理論法，以深度訪談方式，訪問以S公司為中心的供應鏈體系中的四家供應商，在取得受訪者同意後進行錄音，訪談結束後再謄寫成逐字稿。在整理與分析逐字稿，並經過開放、主軸編碼等過程，逐步地建構出一個從供應商角度，探討影響其導入綠色供應鏈管理時配合度的因素模式。 本研究從個案訪談中發現，供應商在面對法規壓力、同儕壓力、與客戶壓力之下，會經過成本效益、認知風險與認知價值之考量後，決定是否配合中心廠導入綠色供應鏈管理。一旦決定導入綠色供應鏈管理後，供應商須配合中心廠的諸多要求，而供應商是否達成中心廠之要求，則以供應商配合度來衡量，包括供應商傳遞資訊給中心廠時的資訊交換的及時性、資訊正確性、以及資訊完整性。 研究結果顯示，影響供應商配合度的因素有三類，第一類為供應商的技術與能力，此包括供應商的技術創新能力、供應商的資訊管理能力、及供應商與中心廠的專業輔導能力；第二類為聯絡人的特質，中心廠的聯絡人是否具備同理心、供應商與中心廠的聯絡人是否具備專業能力，此皆影響供應商的配合度；第三類則為中心廠與供應商之間的溝通情況，此包括：溝通策略、溝通管道、溝通頻率、溝通內容等。 與本研究相關的文獻進行比較後，發現本研究之成果與現有人際溝通的理論文獻相呼應，部分文獻指出溝通時個人特質會影響其溝通行為，在綠色供應鏈管理的情境下，本研究亦發現中心廠與供應商雙方聯絡人的特質會影響其溝通行為。此外，本研究亦擴充了溝通理論，例如：雙方聯絡人的溝通頻繁未必會提高供應商配合度。另外，本研究所提出的配合度概念，未見於其他文獻，此一概念可用於衡量供應商在配合導入綠色供應鏈管理時，其執行面的成效，在未來的研究中值得深入探討。本研究不僅對理論上有所貢獻，更對廠商提出實務上的建議。 | zh_TW |
| dc.description.abstract (摘要) | The Restriction of Hazardous Substances Directive (RoHS), which restricts the use of six hazardous materials in the manufacturing of various types of electronic and electrical equipment, was adopted in February 2003 by the European Union and then took effect on July 1, 2006. The directive makes a significant impact on Taiwanese electronic industry which specializes in manufacturing of computer, communication, and consumer electronics products. The firms in the electronic industry should implement green supply chain management (GSCM) to avoid contraventions of RoHS. Based on the research context described above, this purpose of this study was to explore the factors that influence suppliers’ compliance with their manufacturer’s requirements while they were required to implemente GSCM. In addition, the factors explored in this study were proposed by the suppliers’ perspective. In this study, Grounded Theory was applied to develop a model explaning the factors that influencd suppliers’ compliance with their manafacturer’s requirement. Besides, to collect the data needed, data triangulation was applied in this study, including in-depth interviewswith suppliers’ and the collection of secondary data. The interviewees were the employees of the four suppliers of S company. According to the data collection and analysis steps of Grounded Theory, the model that proposes the factors affecting suppliers’ compliance with their manafacturer’s requirement was developed.The results showed that confronted with the pressures of environmental regulations, peer companies, and the customers, suppliers decided to implement GSCM after having taken the cost-benefit analysis, perceived value and perceived risk into consideration. While suppliers decided to implement GSCM, they had to meet the requirements from their manufacturer. Whether suppliers met the requirement from their manufacture was measured by the indicator, suppliers’ compliance, which referred to the ability that suppliers timely exchanged the right and complete information with their manufacturer. Thus suppliers’ compliance was composed of three dimensions, such as including information timeliness, information accuracy, and information integrity. According to the data collected, three categories of factors influencing suppliers’ compliance with their manafacturer’s requirement were discovered. The first kind of factors was suppliers’ capability, including suppliers’ capability of technology innovation, suplliers’ capability of information management and guidance between supply chain members. The second category was the characteristics of boundary spanners, including boundary spanners’ empathetic mind and their professionalism.The findings were also compared with the previous research on interpersonal communication. Similar to the results mentioned in the existing literature, the phenomenon that a person’s characteristics did impact his communication behaviors in the context of implementing GSCM was also discovered. The study makes a contribution to the research on proposing the concept of suppliers’ compliance.s. In addition, the finding points out that the communication frequency between supply chain members is not positively related to suppliers’ compliance with their manafacturer’s requirement. The findings are also helpful for manufacturing firms that usually dominate the implementation of innovations in their supply chain members. | en_US |
| dc.description.tableofcontents | 第壹章 緒論 1第一節 研究背景與動機 1第二節 研究問題與目的 11第三節 研究範圍 13第四節 研究流程 14第貳章 綠色供應鏈管理 17第一節 綠色供應鏈管理 17第二節 綠色供應鏈管理之推動 24第三節 本章小結 25第參章 研究設計 27第一節 質的研究 27第二節 紮根理論 31第三節 本研究的實施過程 36第四節 研究之信度、效度 45第肆章 文本分析 51第一節 資料蒐集與分析 52第二節 環境意識之漣漪效應 77第三節 中心廠對供應商的要求事項 84第四節 溝通 9第五節 組織技術與能力 98第六節 供應商的配合度 109第七節 本章小結 114第伍章 研究發現 119第一節 供應商實施綠色供應鏈管理之壓力 119第二節 廠商的技術與能力 133第三節 溝通與聯絡人特質 154第陸章 結論與建議 173第一節 研究結論 174第二節 對文獻的回應 177第三節 對企業綠色供應鏈管理之建議 186第四節 研究限制 198第五節 後續研究之建議 202參考文獻 203 | zh_TW |
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| dc.language.iso | en_US | - |
| dc.source.uri (資料來源) | http://thesis.lib.nccu.edu.tw/record/#G0883555074 | en_US |
| dc.subject (關鍵詞) | 綠色供應鏈管理 | zh_TW |
| dc.subject (關鍵詞) | 供應商配合度 | zh_TW |
| dc.subject (關鍵詞) | 聯絡人 | zh_TW |
| dc.subject (關鍵詞) | 人際溝通 | zh_TW |
| dc.subject (關鍵詞) | 紮根理論 | zh_TW |
| dc.title (題名) | 供應商配合導入綠色供應鏈管理之研究 | zh_TW |
| dc.type (資料類型) | thesis | en |
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