學術產出-Theses

題名 建立衡量跨組織系統績效之量化架構
BUILD THE QUANTITATIVE FRAMEWORK TO MEASURE THE PERFORMANCE OF INTER-ORGANIZATIONAL SYSTEMS
作者 曾菁美
Tseng,Ching Mei
貢獻者 張欣綠
Chang,Hsin Lu
曾菁美
Tseng,Ching Mei
關鍵詞 跨組織系統價值
量化架構
跨組織系統衡量
個案分析
IOS value
Quantitative framework
IOS evaluation
Case study
日期 2006
上傳時間 18-Sep-2009 14:31:24 (UTC+8)
摘要 跨組織系統(IOS)是一種由兩間或多間企業所共同使用的自動化資訊系統。有越來越多的企業利用跨組織系統來推動企業間的合作互動,因此,如何衡量跨組織系統所產出的績效便是相當重要的課題。本研究主要是提供一個量化的方式來衡量跨組織系統,不單只著重衡量企業內部,同時也將外部的供應商部份納入考量。最後,本研究以一間台灣的PC製造商作為分析個案,針對此個案做事後分析,印證本研究所提出的量化架構。
IOS (Inter-Organizational Systems) is defined as automated information systems shared by two or more companies. While more and more enterprises use IOS to promote the collaboration between companies, what kinds of values are derived from IOS and how to evaluate these IOS become important to enterprises. This research aims to provide a quantitative approach to measure IOS values, not only considering the benefits within internal enterprise, but also paying attention to those from external processes with suppliers. We try to propose a new evaluated model. In order to justify our framework, we take one Taiwanese PC manufacturer as a case and do the post-hoc analysis.

Through the case study, we prove that our model is validated. We propose new four perspectives in our IOS quantitative framework: IT infrastructure perspective, internal business process perspective, business supplier perspective and business performance. Afterwards, we try to determine the processes in each perspective according to perspectives and then find the quantitative indicators to support our measurement. Lastly, we can even calculate the return on investment (ROI) and break-even point that make enterprises can know the IOS operation more clearly.

Therefore, the contribution of this research can be two-folded: first, enterprises can build an IOS quantitative framework to evaluate both intra-firm and inter-firm IOS values quantitatively. Second, enterprises can exactly know how the IOS work, inclusive of detailed processes and interactions with suppliers and how many investment and rewards that enterprises really get.
參考文獻 Alina M. Chircu and Robert J. Kauffman “Limits to value in electronic commerce-related IT investmentd,” Journal of Management Information Systems, Fall 2000, Vol. 17, No. 2, pp. 59-80
Anitesh Barua, Charles H. Kriebel and Tridas Mukhopadhyay “Information technologics and business value: an analytic and empirical investigation,” Institute for Operations Research and the Management Sciences 1995
Benn R. Konsynski and F. Warrern McFarlan “Information partnerships – shared data, shared scale,” Harvard Business Review (September-October) 1990, pp. 114-120
Branches of Economy of government of Taiwan “Official project report: Automatic-Industries and Electronic-Enterprise,” 2001
Hsin-Lu Chang and Michael J. Shaw “Evaluating the economic impacts of IT-enabled supply chain collaboration,” The proceedings of the Eighth Pacific-Asia Conference in Information Systems, July, 2004, ShangHai, China
James I. Cash, Jr. and Benn R. Konsynski “IS redraws competitive boundaries,” Harvard Business Review (March-April) 1985, pp. 134-142
John G. Mooney, Vijay Gurbaxani and Kenneth L. Kraemer “A process oriented framework for assessing the business value of information technology,” Center for Research on Information Technology and Organization, 1995, paper 161
J.T.M Van Der Zee and Berend De Jong, “Alignment is not enough: Integrating business and information technology management with the Balanced Business Scorecard,” Journal of Management Information System, Fall 1999, Vol. 16, No. 2, pp. 137-156
Judith Gebauer and Peter Buxmann “Assessing the value of interorganizational systems to support business transactions,” International Journal of Electronic Commerce (January) 2000
Maris Martinsons, Robert Davison and Dennis Tse, “The balanced scorecard: a foundation for the strategic management of information systems,” Decision Support Systems 25 1999, pp. 71-88
Michael Contrada “Using the balanced scorecard to manage value in your business,” the President and Fellows of Harvard College 1999
Rajiv Kohli and Susan A. Cherer “Measuring payoff of information technology investments: research issues and guidelines,” Communications of the Association for Information Systems” 2002, Vol. 9, pp. 241-268
Robert S. Kaplan and David P. Norton, “The Balanced Scorecard: translating strategy into action,” the President and Fellows of Harvard College 1996
Robert S. Kaplan and David P. Norton “Using the balanced scorecard as a strategic management system,” Harvard Business Review 1996 (January-February), pp. 75-85
Rosabeth Moss Kanter “Collaborative advantage,” Harvard Business Review (July-Auguest) 1994, pp. 96-108
RosettaNet Japan OMJ Advanced, “ROI of RosettaNet standards implementation case study report,” Dec. 9th, 2003
RosettaNet Official Website, “An Intel case study of order-to-payment automation in the Asia pacific region,” Automating with RosettaNet, March 2004
RosettaNet Official Website, “Intel and Shinko use RosettaNet standards to build forecast-to-cash procurement process,” RosettaNet Case Study, 2003
Tridas Mukhopadhyay, Sunder Kekre and Suresh Kalathur “Business value of information technology: a study of electronic data interchange,” MIS Quarterly (June) 1995, pp. 137-156
描述 碩士
國立政治大學
資訊管理研究所
94356009
95
資料來源 http://thesis.lib.nccu.edu.tw/record/#G0094356009
資料類型 thesis
dc.contributor.advisor 張欣綠zh_TW
dc.contributor.advisor Chang,Hsin Luen_US
dc.contributor.author (Authors) 曾菁美zh_TW
dc.contributor.author (Authors) Tseng,Ching Meien_US
dc.creator (作者) 曾菁美zh_TW
dc.creator (作者) Tseng,Ching Meien_US
dc.date (日期) 2006en_US
dc.date.accessioned 18-Sep-2009 14:31:24 (UTC+8)-
dc.date.available 18-Sep-2009 14:31:24 (UTC+8)-
dc.date.issued (上傳時間) 18-Sep-2009 14:31:24 (UTC+8)-
dc.identifier (Other Identifiers) G0094356009en_US
dc.identifier.uri (URI) https://nccur.lib.nccu.edu.tw/handle/140.119/35239-
dc.description (描述) 碩士zh_TW
dc.description (描述) 國立政治大學zh_TW
dc.description (描述) 資訊管理研究所zh_TW
dc.description (描述) 94356009zh_TW
dc.description (描述) 95zh_TW
dc.description.abstract (摘要) 跨組織系統(IOS)是一種由兩間或多間企業所共同使用的自動化資訊系統。有越來越多的企業利用跨組織系統來推動企業間的合作互動,因此,如何衡量跨組織系統所產出的績效便是相當重要的課題。本研究主要是提供一個量化的方式來衡量跨組織系統,不單只著重衡量企業內部,同時也將外部的供應商部份納入考量。最後,本研究以一間台灣的PC製造商作為分析個案,針對此個案做事後分析,印證本研究所提出的量化架構。zh_TW
dc.description.abstract (摘要) IOS (Inter-Organizational Systems) is defined as automated information systems shared by two or more companies. While more and more enterprises use IOS to promote the collaboration between companies, what kinds of values are derived from IOS and how to evaluate these IOS become important to enterprises. This research aims to provide a quantitative approach to measure IOS values, not only considering the benefits within internal enterprise, but also paying attention to those from external processes with suppliers. We try to propose a new evaluated model. In order to justify our framework, we take one Taiwanese PC manufacturer as a case and do the post-hoc analysis.

Through the case study, we prove that our model is validated. We propose new four perspectives in our IOS quantitative framework: IT infrastructure perspective, internal business process perspective, business supplier perspective and business performance. Afterwards, we try to determine the processes in each perspective according to perspectives and then find the quantitative indicators to support our measurement. Lastly, we can even calculate the return on investment (ROI) and break-even point that make enterprises can know the IOS operation more clearly.

Therefore, the contribution of this research can be two-folded: first, enterprises can build an IOS quantitative framework to evaluate both intra-firm and inter-firm IOS values quantitatively. Second, enterprises can exactly know how the IOS work, inclusive of detailed processes and interactions with suppliers and how many investment and rewards that enterprises really get.
en_US
dc.description.tableofcontents CHAPTER ONE : INTRODUCTION - 8 -
1.1. RESEARCH MOTIVATIONS - 8 -
1.2. RESEARCH OBJECTIVES - 9 -
1.3. RESEARCH QUESTIONS - 10 -
CHAPTER TWO : LITERATURE REVIEW - 11 -
2.1. IOS VALUE - 11 -
2.2. THEORY OF BALANCED SCORECARD - 12 -
2.3. BUILD THE QUANTITATIVE IOS EVALUATION FRAMEWORK - 13 -
CHAPTER THREE : RESEARCH FRAMEWORK - 16 -
3.1. PROPOSED IOS EVALUATION FRAMEWORK - 16 -
3.2. PARAMETERS - 17 -
CHAPTER FOUR : RESEARCH METHODOLOGY - 22 -
4.1. RESEARCH METHODOLOGY - 22 -
4.2. BACKGROUND OF COMPANY A - 22 -
4.3. BACKGROUND OF SYSTEMS - 23 -
4.4. DATA COLLECTION - 25 -
CHAPTER FIVE : CASE ANALYSIS - 29 -
5.1. IT INFRASTRUCTURE PERSPECTIVE - 29 -
5.2. INTERNAL BUSINESS PERSPECTIVE AND BUSINESS SUPPLIER PERSPECTIVE - 34 -
5.3. BUSINESS PERFORMANCE PERSPECTIVE - 43 -
CHAPTER SIX : DISCUSSION - 47 -
6.1. ANALYSIS RESULTS - 47 -
6.2. CRITICAL SUCCESS FACTORS - 47 -
CHAPTER SEVEN : CONCLUSION - 49 -
7.1. SUMMARY - 49 -
7.2. LIMITATIONS AND IMPLICATIONS OF FUTURE RESEARCH - 49 -
REFERENCE - 51 -
APPENDIX A - 53 -
APPENDIX B - 54 -
zh_TW
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dc.language.iso en_US-
dc.source.uri (資料來源) http://thesis.lib.nccu.edu.tw/record/#G0094356009en_US
dc.subject (關鍵詞) 跨組織系統價值zh_TW
dc.subject (關鍵詞) 量化架構zh_TW
dc.subject (關鍵詞) 跨組織系統衡量zh_TW
dc.subject (關鍵詞) 個案分析zh_TW
dc.subject (關鍵詞) IOS valueen_US
dc.subject (關鍵詞) Quantitative frameworken_US
dc.subject (關鍵詞) IOS evaluationen_US
dc.subject (關鍵詞) Case studyen_US
dc.title (題名) 建立衡量跨組織系統績效之量化架構zh_TW
dc.title (題名) BUILD THE QUANTITATIVE FRAMEWORK TO MEASURE THE PERFORMANCE OF INTER-ORGANIZATIONAL SYSTEMSen_US
dc.type (資料類型) thesisen
dc.relation.reference (參考文獻) Alina M. Chircu and Robert J. Kauffman “Limits to value in electronic commerce-related IT investmentd,” Journal of Management Information Systems, Fall 2000, Vol. 17, No. 2, pp. 59-80zh_TW
dc.relation.reference (參考文獻) Anitesh Barua, Charles H. Kriebel and Tridas Mukhopadhyay “Information technologics and business value: an analytic and empirical investigation,” Institute for Operations Research and the Management Sciences 1995zh_TW
dc.relation.reference (參考文獻) Benn R. Konsynski and F. Warrern McFarlan “Information partnerships – shared data, shared scale,” Harvard Business Review (September-October) 1990, pp. 114-120zh_TW
dc.relation.reference (參考文獻) Branches of Economy of government of Taiwan “Official project report: Automatic-Industries and Electronic-Enterprise,” 2001zh_TW
dc.relation.reference (參考文獻) Hsin-Lu Chang and Michael J. Shaw “Evaluating the economic impacts of IT-enabled supply chain collaboration,” The proceedings of the Eighth Pacific-Asia Conference in Information Systems, July, 2004, ShangHai, Chinazh_TW
dc.relation.reference (參考文獻) James I. Cash, Jr. and Benn R. Konsynski “IS redraws competitive boundaries,” Harvard Business Review (March-April) 1985, pp. 134-142zh_TW
dc.relation.reference (參考文獻) John G. Mooney, Vijay Gurbaxani and Kenneth L. Kraemer “A process oriented framework for assessing the business value of information technology,” Center for Research on Information Technology and Organization, 1995, paper 161zh_TW
dc.relation.reference (參考文獻) J.T.M Van Der Zee and Berend De Jong, “Alignment is not enough: Integrating business and information technology management with the Balanced Business Scorecard,” Journal of Management Information System, Fall 1999, Vol. 16, No. 2, pp. 137-156zh_TW
dc.relation.reference (參考文獻) Judith Gebauer and Peter Buxmann “Assessing the value of interorganizational systems to support business transactions,” International Journal of Electronic Commerce (January) 2000zh_TW
dc.relation.reference (參考文獻) Maris Martinsons, Robert Davison and Dennis Tse, “The balanced scorecard: a foundation for the strategic management of information systems,” Decision Support Systems 25 1999, pp. 71-88zh_TW
dc.relation.reference (參考文獻) Michael Contrada “Using the balanced scorecard to manage value in your business,” the President and Fellows of Harvard College 1999zh_TW
dc.relation.reference (參考文獻) Rajiv Kohli and Susan A. Cherer “Measuring payoff of information technology investments: research issues and guidelines,” Communications of the Association for Information Systems” 2002, Vol. 9, pp. 241-268zh_TW
dc.relation.reference (參考文獻) Robert S. Kaplan and David P. Norton, “The Balanced Scorecard: translating strategy into action,” the President and Fellows of Harvard College 1996zh_TW
dc.relation.reference (參考文獻) Robert S. Kaplan and David P. Norton “Using the balanced scorecard as a strategic management system,” Harvard Business Review 1996 (January-February), pp. 75-85zh_TW
dc.relation.reference (參考文獻) Rosabeth Moss Kanter “Collaborative advantage,” Harvard Business Review (July-Auguest) 1994, pp. 96-108zh_TW
dc.relation.reference (參考文獻) RosettaNet Japan OMJ Advanced, “ROI of RosettaNet standards implementation case study report,” Dec. 9th, 2003zh_TW
dc.relation.reference (參考文獻) RosettaNet Official Website, “An Intel case study of order-to-payment automation in the Asia pacific region,” Automating with RosettaNet, March 2004zh_TW
dc.relation.reference (參考文獻) RosettaNet Official Website, “Intel and Shinko use RosettaNet standards to build forecast-to-cash procurement process,” RosettaNet Case Study, 2003zh_TW
dc.relation.reference (參考文獻) Tridas Mukhopadhyay, Sunder Kekre and Suresh Kalathur “Business value of information technology: a study of electronic data interchange,” MIS Quarterly (June) 1995, pp. 137-156zh_TW