| dc.contributor.advisor | 尚孝純 | zh_TW |
| dc.contributor.advisor | Shang, Shari | en_US |
| dc.contributor.author (作者) | 許執賢 | zh_TW |
| dc.contributor.author (作者) | Hsu,Chih Hsien | en_US |
| dc.creator (作者) | 許執賢 | zh_TW |
| dc.creator (作者) | Hsu,Chih Hsien | en_US |
| dc.date (日期) | 2006 | en_US |
| dc.date.accessioned | 18-九月-2009 14:32:49 (UTC+8) | - |
| dc.date.available | 18-九月-2009 14:32:49 (UTC+8) | - |
| dc.date.issued (上傳時間) | 18-九月-2009 14:32:49 (UTC+8) | - |
| dc.identifier (其他 識別碼) | G0094356035 | en_US |
| dc.identifier.uri (URI) | https://nccur.lib.nccu.edu.tw/handle/140.119/35249 | - |
| dc.description (描述) | 碩士 | zh_TW |
| dc.description (描述) | 國立政治大學 | zh_TW |
| dc.description (描述) | 資訊管理研究所 | zh_TW |
| dc.description (描述) | 94356035 | zh_TW |
| dc.description (描述) | 95 | zh_TW |
| dc.description.abstract (摘要) | This study uses the concept of absorptive capacity to provide a framework for exploring benefit realization in the post-implementation phase of ERP systems. Success factors of ERP adoption such as: training, communication, process change, and integration extension are organized into two types of knowledge absorptive capacity: potential capacity and realization capacity. This study proposes that absorptive capacity is one of the key determinants of benefits realization from ERP implementation. Although the frequently mentioned factors training and communication are important activities for organizations to assimilate the knowledge of the system processes, these represent potential capacity that requires realization through refinement and execution of what has been absorbed. ERP adopting organizations wishing to continuously generate benefits need to both build potential absorptive capacity by investing in training and education and leverage realized capacity through extension of integration of the system processes. Through in-depth case study of four firms in Taiwan, this study verified the propositions about absorptive capacity in post- implementation of ERP systems. The results further revealed some findings： 1) More iterations of the cycle of absorptive capacity leads to greater benefits of ERP systems. 2) Knowledge retention is important for accumulating potential resources. 3) Provide some guidance of educational program planning. 4) Environment provided by companies can encourage assimilation of knowledge and full use of the ERP system. 5) Business training is necessary for IT professionals. These findings are helpful for managers to well assimilate and exploit knowledge. And furthermore, this study suggests that companies need to acquire, assimilate, transform and exploit knowledge in a dynamic cyclical path to adapt to the changing business environment and sustain competitive advantage over the long term. | en_US |
| dc.description.tableofcontents | Chapter 1 : INTRODUCTION 3Chapter 2 : LITERATURE REVIEW 5Chapter 3 : RESEARCH METHODOLOGY 233.1 Research method 233.2 Research process 23Chapter 4 : RESEARCH RESULTS 264.1 Proposition Analysis 26Chapter 5 : DISCUSSION 455.1 More iterations of the cycle of absorptive capacity leads to greater benefits gained 455.2 Knowledge retention 465.3 Educational program planning 485.4 Environment that encourages assimilation of knowledge and full use of the ERP system 495.5 Business training for IT professionals 51Chapter 6: CONCLUSION 536.1 Conclusion 536.2 Academic and Managerial Implications 546.3 Research Limitations 546.4 Future Research 55REFERENCE 56APPENDIX A: questionnaire 61 | zh_TW |
| dc.format.extent | 44996 bytes | - |
| dc.format.extent | 17202 bytes | - |
| dc.format.extent | 15148 bytes | - |
| dc.format.extent | 19394 bytes | - |
| dc.format.extent | 484019 bytes | - |
| dc.format.extent | 30535 bytes | - |
| dc.format.extent | 81848 bytes | - |
| dc.format.extent | 325948 bytes | - |
| dc.format.extent | 30957 bytes | - |
| dc.format.extent | 30623 bytes | - |
| dc.format.extent | 30623 bytes | - |
| dc.format.mimetype | application/pdf | - |
| dc.format.mimetype | application/pdf | - |
| dc.format.mimetype | application/pdf | - |
| dc.format.mimetype | application/pdf | - |
| dc.format.mimetype | application/pdf | - |
| dc.format.mimetype | application/pdf | - |
| dc.format.mimetype | application/pdf | - |
| dc.format.mimetype | application/pdf | - |
| dc.format.mimetype | application/pdf | - |
| dc.format.mimetype | application/pdf | - |
| dc.format.mimetype | application/pdf | - |
| dc.language.iso | en_US | - |
| dc.source.uri (資料來源) | http://thesis.lib.nccu.edu.tw/record/#G0094356035 | en_US |
| dc.subject (關鍵詞) | ERP 系統 | zh_TW |
| dc.subject (關鍵詞) | 導入後研究 | zh_TW |
| dc.subject (關鍵詞) | 吸收能耐 | zh_TW |
| dc.subject (關鍵詞) | ERP systems | en_US |
| dc.subject (關鍵詞) | post-implementation | en_US |
| dc.subject (關鍵詞) | absorptive capacity | en_US |
| dc.title (題名) | ERP 系統應用效益研究-ERP 系統知識吸收能耐之管理 | zh_TW |
| dc.title (題名) | Reap from ERP Systems -The Management of Absorptive Capacity in Post-ERP Implementation | en_US |
| dc.type (資料類型) | thesis | en |
| dc.relation.reference (參考文獻) | 1.Anderson, M. C., Banker, R. D., and Ravindran, S. “The New Productivity Paradox,” Communications of the ACM (46:3), 2003, pp. 91-94. | zh_TW |
| dc.relation.reference (參考文獻) | 2.Anders, Paarup Nielsen. “Understanding dynamic capabilities through knowledge management” Journal of knowledge management (10:4), 2006, pp.59-71. | zh_TW |
| dc.relation.reference (參考文獻) | 3.Barker, T. and Frolick, M.N. “ERP Implementation Failure: A Case Study,” Information Systems Management (20:4), 2003, pp. 43-49. | zh_TW |
| dc.relation.reference (參考文獻) | 4.Bingi, P. Sharma, M.K. and Godla, J.K. “Critical Issues Affecting ERP Implementation,” Information Systems Management (16:3), 1999, pp. 7-14. | zh_TW |
| dc.relation.reference (參考文獻) | 5.Bower, J., and Christensen, C. “Disruptive technologies: Catching the wave,” Harvard Business Review (73:1), 1995, pp.43-53. | zh_TW |
| dc.relation.reference (參考文獻) | 6.Brynjolfesson, E. and Hitt, L. “Information technology as a factor of production: the role of differences among firms,” Economics of Innovation and New Technology (13:4), 1995, pp.183-200. | zh_TW |
| dc.relation.reference (參考文獻) | 7.Buchanan, D.A. and Huczynski, A.A.” Organizational Behaviour: An Introductory Text, 3rd edn,” Prentice-Hall, London, 1997 | zh_TW |
| dc.relation.reference (參考文獻) | 8.Cameron, K.S. and Whetten, D.A. “Organizational Effectiveness: A Comparison of Multiple Models,” Academic Press, NewYork, 1983 | zh_TW |
| dc.relation.reference (參考文獻) | 9.Christensen Clayton M, Suarez Fernando F and Utterback James M. “Strategies for survival in fast-changing industries,” Management Science (44:12), 1998, pp. 207-221. | zh_TW |
| dc.relation.reference (參考文獻) | 10.Clark Thomas D., Jr., Jones Mary C. and Zmud Robert W.”Post adoptive ERP system analysis: A system dynamic modeling approach”, working paper 2-2, 2006. | zh_TW |
| dc.relation.reference (參考文獻) | 11.Cohen, Wesley M. and Levinthal, Daniel A. “Absorptive capacity: a new perspective on learning and innovation,” Administrative science quarterly (35:1), Mar 1990, pp. 128-152. | zh_TW |
| dc.relation.reference (參考文獻) | 12.Davenport Thomas H., De Long, David W. and Beers Michael C. “Building Successful Knowledge Management Projects,” Sloan Management Review (39), 1998, pp.43-57. | zh_TW |
| dc.relation.reference (參考文獻) | 13.Davenport Thomas H.” Putting the enterprise into the enterprise system,” Harvard Business Review (76:4), 1998, pp. 121-131. | zh_TW |
| dc.relation.reference (參考文獻) | 14.Davenport Thomas H., Jeanne G and Cantrell Susan “Enterprise systems and ongoing process change,” Business Process Management Journal (10:1), 2004, pp. 16-26. | zh_TW |
| dc.relation.reference (參考文獻) | 15.Doherty, N., King, M. and Al-Mushayt, O. “The impact of inadequacies in the treatment of organizational issues on information systems and development projects,” Information & Management (41:1), 2003, pp. 49-62. | zh_TW |
| dc.relation.reference (參考文獻) | 16.Dougherty D, Barnard H and Dunne D. “Exploring the everyday dynamics of dynamic capabilities,” In Third Annual MIT/UCI Knowledge and Organizations Conference, Laguna Beach, CA. 2004, March 5–7. | zh_TW |
| dc.relation.reference (參考文獻) | 17.Finney Sherry and Corbett Martin. “ERP implementation: a compilation and analysis of critical success factors,” Business Process Management Journal (13:3), 2007, pp.329-347. | zh_TW |
| dc.relation.reference (參考文獻) | 18.Gable, G “Consultants and Knowledge Management,” Journal of Global Information Management (11:3), 2003, pp.1-4. | zh_TW |
| dc.relation.reference (參考文獻) | 19.Gable GG, Sedera D, Chan T. “Enterprise Systems Success: a measurement model,” Proceedings of the 24th International Conference on Information Systems, 2003, pp. 576–591. | zh_TW |
| dc.relation.reference (參考文獻) | 20.Gefen, D. and Ragowsky, A.”A Multi-level Approach to Measuring the Benefits of an ERP System in Manufacturing Firms,” Information Systems Journal (22:1), 2005, pp.18-25. | zh_TW |
| dc.relation.reference (參考文獻) | 21.Gattiker Thomas F. and Goodhue Dale L. “What happens after ERP implementation: understanding the impact of interdependence and differentiation on plant-level outcomes,” MIS Quarterly (29:3), 2005, pp. 559-585. | zh_TW |
| dc.relation.reference (參考文獻) | 22.Gibson CB and Birkinshaw J. “The antecedents, consequences, and mediating role of organizational ambidexterity,” Academy of Management Journal (47:2), 2004, pp.209–226. | zh_TW |
| dc.relation.reference (參考文獻) | 23.Glover, S., Prawitt, D. and Romney, M.” Implementing ERP,” Internal Auditor (56:1), 1999, pp. 40-46. | zh_TW |
| dc.relation.reference (參考文獻) | 24.Hitt, L. M., Wu, D. J., and Zhou, X. “Investment in Enterprise Resource Planning: Business Impact and Productivity Measures,” Journal of Management Information Systems (19:1), 2002, pp. 71-98. | zh_TW |
| dc.relation.reference (參考文獻) | 25.Hoffman, T. "Saturation Stalls Enterprise Software Market," ComputerWorld, July 22, accessed on the WWW August 12, 2004 at http://www.computerworld.com/softwaretopics/crm/story/0,10801,94672,00.html | zh_TW |
| dc.relation.reference (參考文獻) | 26.IBM (2000b) IBM Business Management Services/ERP: ERP Organization Change Services, http://www- 1.ibm.com/services/collateral/erp_org.html. | zh_TW |
| dc.relation.reference (參考文獻) | 27.Isabel M. Prieto1 and Mark Easterby-Smith. “Dynamic capabilities and the role of organizational knowledge: an exploration,” European Journal of Information Systems (15), 2006, pp.500-510 | zh_TW |
| dc.relation.reference (參考文獻) | 28.Jasperson Jon (Sean), Carter Pamela E. and Zmud Robert W. “A comprehensive conceptualization of post-adoptive behaviors associated with information technology enabled work systems1,” MIS Quarterly (29:3), 2005, pp.525-557. | zh_TW |
| dc.relation.reference (參考文獻) | 29.Jenson, Richard L. and Johnson, I. Richard “The enterprise resource planning system as a strategic solution,” Information Strategy (15:4), 1999, pp. 28-34. | zh_TW |
| dc.relation.reference (參考文獻) | 30.Jones GR and George JM. “The experience of the evolution of trust: implications for cooperation and teamwork,” Academy of Management Review (23:3), 1998, pp.521–546. | zh_TW |
| dc.relation.reference (參考文獻) | 31.Karahanna Elena, Straub Detmar W. and Chervany Norman L.” Information technology adoption across time: A cross-sectional comparison of pre-adoption and post-adoption beliefs,” MIS Quarterly (23:2), 1999, pp. 183-214. | zh_TW |
| dc.relation.reference (參考文獻) | 32.Kim, L.” Crisis construction and organizational learning: Capability building in catching-up at Hyundai Motor,” Organization Science (9:4), 1998, pp. 506-521. | zh_TW |
| dc.relation.reference (參考文獻) | 33.Klaus, Helmut, Rosemann, Michael and Gable Guy G. “What is ERP?,” Information Systems Frontiers (2:2), 2000, pp.141-163. | zh_TW |
| dc.relation.reference (參考文獻) | 34.Ko, Dong-Gil, Kirsch, Laurie J. And King, William R. “Antecedents of Knowledge Transfer from Consultants to Clients in Enterprise System Implementations,” MIS Quarterly (29:1), 2005, pp. 59-86. | zh_TW |
| dc.relation.reference (參考文獻) | 35.Koch, C. “Why your integration efforts end up looking like this…,” CIO Magazine (15), 2001. | zh_TW |
| dc.relation.reference (參考文獻) | 36.Kotter, J.P. and Heskett, J.L. “Corporate Culture and Performance,” The Free Press, New York, NY., 1992 | zh_TW |
| dc.relation.reference (參考文獻) | 37.Krasner, Herb “Ensuring E-Business Success by Learning from ERP Failures,” IT Professional Magazine (2:1), 2000, pp. 22-24. | zh_TW |
| dc.relation.reference (參考文獻) | 38.Lee Zoonky and Lee Jinyoul “An ERP implementation case study from a knowledge transfer perspective,” Journal of Information Technology (15:4), 2000, pp. 281-288. | zh_TW |
| dc.relation.reference (參考文獻) | 39.Lyytinen, K., and Hirschheim, R. A. “Information Systems Failures: A Survey and Classification of the Empirical Literature,” in Oxford Surveys in Information Technology, P. I. Zorkoczy (Ed.), Oxford University Press, Oxford, UK, 1987, pp. 257-309 | zh_TW |
| dc.relation.reference (參考文獻) | 40.Mabert, V.A. Soni, A. and Venkataramanan, M.A. “Enterprise Resources Planning: Common Myths versus Evolving Reality,” Business Horizons (44:3), 2001, pp. 69-76. | zh_TW |
| dc.relation.reference (參考文獻) | 41.Mandal Purnendu and Gunasekaran A. “Issues in implementing ERP: A case study,” European Journal of Operational Research (146:2), 2003, pp. 274-284. | zh_TW |
| dc.relation.reference (參考文獻) | 42.Markus, L.M., Axline, S., Petrie, D. and Tanis, C.”Learning from adopters, experiences with ERP: Problems encountered and successes achieved, “Journal of Information Technology (15:4), 2000, pp. 245-265 | zh_TW |
| dc.relation.reference (參考文獻) | 43.Markus, L.M. and Tanis, C. “The Enterprise Systems Experience - From Adoption to Success, “in Second-Wave Enterprise Resource Planning Systems: Implementing for Effectiveness, G. Shanks, P.B. Seddon, and L. P. Willcocks (Eds.), Cambridge University Press, Cambridge, UK, 2003, pp.23-55. | zh_TW |
| dc.relation.reference (參考文獻) | 44.McNurlin, B. “Will users of ERP stay satisfied,” Sloan Management Review (42:2), 2001, pp. 13-14. | zh_TW |
| dc.relation.reference (參考文獻) | 45.Mowery. D. C. and Oxley, J. E.” Inward technology transfer and competitiveness: The role of national innovation systems,” Cambridge Journal of Economics (19:1), 1995, pp. 67-93. | zh_TW |
| dc.relation.reference (參考文獻) | 46.Muscatello Joseph R. and Parente Diane H. “Enterprise Resource Planning (ERP): A Postimplementation Cross-Case Analysis,” Information Resources Management Journal (19:3), 2006, pp. 61-74. | zh_TW |
| dc.relation.reference (參考文獻) | 47.Nah, Fiona Fui-Hoon and Delgado, Santiago “Critical Success Factors for Enterprise Resource Planning Implementation and Upgrade,” The journal of Computer Information Systems (46:5), 2006, pp.99-114. | zh_TW |
| dc.relation.reference (參考文獻) | 48.Newell, Sue, Huang, Jimmy and Tansley, Carole “ERP implementation: A Knowledge Integration Challenge for the Project Team,” Knowledge and Process Management (13:4), 2006, pp.227-238. | zh_TW |
| dc.relation.reference (參考文獻) | 49.Nicolaou, Andreas I. “Quality of postimplementation review for enterprise resource planning systems,” International Journal of Accounting Information Systems (5:1), 2004, pp.25-49. | zh_TW |
| dc.relation.reference (參考文獻) | 50.Nonaka I. “A dynamic theory of organizational knowledge creation,” Organization Science (5:1), 1994, pp.14–37. | zh_TW |
| dc.relation.reference (參考文獻) | 51.Orlikowski, Wanda J. and Hofman, J. Debra. “An Improvisational Model for Change Management: The Case of Groupware Technologies,” Sloan Management Review (38:2), 1997, pp. 11-22. | zh_TW |
| dc.relation.reference (參考文獻) | 52.Pan S.L., Newell S., Huang J.C., and Cheung AWK “Knowledge integration as a key problem in an ERP implementation,” Twenty-Second International Conference on Information Systems, 2001 | zh_TW |
| dc.relation.reference (參考文獻) | 53.Parr, A. and Shanks, G.” A Model of ERP Implementation.” Journal of Information Technology (15:4), 2000, pp. 55-60. | zh_TW |
| dc.relation.reference (參考文獻) | 54.Randall H. Russell “Providing Access: The Difference Between Sharing and Just Reporting Corporate Information,” Information Strategy, 1996, pp. 28-33. | zh_TW |
| dc.relation.reference (參考文獻) | 55.Redman, Thomas C.” Improve Data Quality for Competitive Advantage,” Sloan Management Review (36:2), 1995, pp. 99-108. | zh_TW |
| dc.relation.reference (參考文獻) | 56.Rigby, D. K., Reichheld, F. F., and Schefter, P. “Avoid the Four Perils of CRM,” Harvard Business Review (80:2), February 2002, pp. 101-109. | zh_TW |
| dc.relation.reference (參考文獻) | 57.Robey, Daniel, Ross Jeannew W. and Boudreau, Marie-Claude “Learning to Implement Enterprise Systems: An Exploratory Study of the Dialectics of Change,” Journal of Management Information Systems (19:1), 2002, pp. 17-46. | zh_TW |
| dc.relation.reference (參考文獻) | 58.Rosemann, M. “Enterprise System Management with Reference Process Models,” in Second- Wave Enterprise Resource Planning Systems: Implementing for Effectiveness, G. Shanks, P.B. Seddon, and L. P. Willcocks (Eds.), Cambridge University Press, Cambridge, UK, 2003, pp. 315-334. | zh_TW |
| dc.relation.reference (參考文獻) | 59.Ross, J. W., and Weill, P. “Six IT Decisions Your IT People Shouldn’t Make,” Harvard BusinessReview (80:11), November 2002, pp. 84-91 | zh_TW |
| dc.relation.reference (參考文獻) | 60.Ross, J. W., Vitale, M. R., and Willcocks, L. P. “The Continuing ERP Revolution: Sustainable lessons, new modes of delivery,” in Second-Wave Enterprise Resource Planning Systems: Implementing for Effectiveness, G. Shanks, P.B. Seddon, and L. P. Willcocks (Eds.), Cambridge University Press, Cambridge, UK, 2003, pp. 102-132. | zh_TW |
| dc.relation.reference (參考文獻) | 61.Scott, J.E. and Kaindl, L. “Enhancing Functionality in an Enterprise Software Package,” Information and Management (37:3), 2000, pp. 111-122. | zh_TW |
| dc.relation.reference (參考文獻) | 62.Schilling Melissa A. “Technological lockout: An integrative model of the economic and strategic factors driving technology success and failure,” The Academy of Management Review (23:2), 1998, pp. 267-285. | zh_TW |
| dc.relation.reference (參考文獻) | 63.Sedera D, Gable GG. “A Factor and Structural Equation Analysis of the Enterprise Systems Success Measurement Model,” 25th International Conference on Information Systems. 2004, pp. 449–464. | zh_TW |
| dc.relation.reference (參考文獻) | 64.Seewald, N.”Enterprise Resource Planning Tops Manufacturers` IT Budgets, “Chemical Week (164:35), 2002, pp. 34-35. | zh_TW |
| dc.relation.reference (參考文獻) | 65.Shang, S. and Seddon, Peter B. “Assessing and Managing the Benefits of Enterprise System: The Business Manager`s Perspective” Information Systems Journal (12:4), 2002, pp. 271- 299. | zh_TW |
| dc.relation.reference (參考文獻) | 66.Shang, S. and Seddon, Peter B. “Managing processes deficiencies with enterprise systems,” Business Process Management Journal (13:3), 2007, pp.405-426. | zh_TW |
| dc.relation.reference (參考文獻) | 67.Seddon, Peter B., Shanks, Graeme, B.and Willcocks, Leslie P. “Introduction: ERP- The Quiet Revolution?,” in Second-Wave Enterprise Resource Planning Systems: Implementing for Effectiveness, G. Shanks, P.B. Seddon, and L. P. Willcocks (Eds.), Cambridge University Press, Cambridge, UK, 2003, pp. 1-19. | zh_TW |
| dc.relation.reference (參考文獻) | 68.Sieber, M. and Nah, F.” A Recurring Improvisational Methodology for Change Management in ERP Implementation,” Americas Conference Information Systems AMCIS, Milwaukee, USA, 1999. | zh_TW |
| dc.relation.reference (參考文獻) | 69.Swanton, B., 2004a "Phase III ERP Benefits: The Art of the Formerly Impossible," AMR Research Outlook, April 29, accessed on the WWW March 19, 2005 at http://www.amrresearch.com/content/view.asp?pmillid=17244&docid=11591 | zh_TW |
| dc.relation.reference (參考文獻) | 70.Umble Elisabeth J, Haft Ronald R and Umble M Michael, “Enterprise resource planning: Implementation procedures and critical success factors,” European Journal of Operational Research. Amsterdam (146:2), 2003, pp. 241-257. | zh_TW |
| dc.relation.reference (參考文獻) | 71.Verona G and Ravasi D.” Unbundling dynamic capabilities: an exploratory study of continuous product innovation,” Industrial and Corporate Change (12:3), 2003, pp.577–606. | zh_TW |
| dc.relation.reference (參考文獻) | 72.Weil, Marty “Guide to growth,” Manufacturing Systems, 1998, pp.2-9. | zh_TW |
| dc.relation.reference (參考文獻) | 73.Willis T Hillman, Willis-Brown Ann Hillary” Extending the value of ERP,” Industrial Management + Data Systems (102:1/2), 2002, pp. 35-39. | zh_TW |
