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| Title | ERP 系統應用效益研究-ERP 系統知識吸收能耐之管理 Reap from ERP Systems -The Management of Absorptive Capacity in Post-ERP Implementation |
| Creator | 許執賢 Hsu,Chih Hsien |
| Contributor | 尚孝純 Shang, Shari 許執賢 Hsu,Chih Hsien |
| Key Words | ERP 系統 導入後研究 吸收能耐 ERP systems post-implementation absorptive capacity |
| Date | 2006 |
| Date Issued | 18-Sep-2009 14:32:49 (UTC+8) |
| Summary | This study uses the concept of absorptive capacity to provide a framework for exploring benefit realization in the post-implementation phase of ERP systems. Success factors of ERP adoption such as: training, communication, process change, and integration extension are organized into two types of knowledge absorptive capacity: potential capacity and realization capacity. This study proposes that absorptive capacity is one of the key determinants of benefits realization from ERP implementation. Although the frequently mentioned factors training and communication are important activities for organizations to assimilate the knowledge of the system processes, these represent potential capacity that requires realization through refinement and execution of what has been absorbed. ERP adopting organizations wishing to continuously generate benefits need to both build potential absorptive capacity by investing in training and education and leverage realized capacity through extension of integration of the system processes. Through in-depth case study of four firms in Taiwan, this study verified the propositions about absorptive capacity in post- implementation of ERP systems. The results further revealed some findings： 1) More iterations of the cycle of absorptive capacity leads to greater benefits of ERP systems. 2) Knowledge retention is important for accumulating potential resources. 3) Provide some guidance of educational program planning. 4) Environment provided by companies can encourage assimilation of knowledge and full use of the ERP system. 5) Business training is necessary for IT professionals. These findings are helpful for managers to well assimilate and exploit knowledge. And furthermore, this study suggests that companies need to acquire, assimilate, transform and exploit knowledge in a dynamic cyclical path to adapt to the changing business environment and sustain competitive advantage over the long term. |
| 參考文獻 | 1.Anderson, M. C., Banker, R. D., and Ravindran, S. “The New Productivity Paradox,” Communications of the ACM (46:3), 2003, pp. 91-94. 2.Anders, Paarup Nielsen. “Understanding dynamic capabilities through knowledge management” Journal of knowledge management (10:4), 2006, pp.59-71. 3.Barker, T. and Frolick, M.N. “ERP Implementation Failure: A Case Study,” Information Systems Management (20:4), 2003, pp. 43-49. 4.Bingi, P. Sharma, M.K. and Godla, J.K. “Critical Issues Affecting ERP Implementation,” Information Systems Management (16:3), 1999, pp. 7-14. 5.Bower, J., and Christensen, C. “Disruptive technologies: Catching the wave,” Harvard Business Review (73:1), 1995, pp.43-53. 6.Brynjolfesson, E. and Hitt, L. “Information technology as a factor of production: the role of differences among firms,” Economics of Innovation and New Technology (13:4), 1995, pp.183-200. 7.Buchanan, D.A. and Huczynski, A.A.” Organizational Behaviour: An Introductory Text, 3rd edn,” Prentice-Hall, London, 1997 8.Cameron, K.S. and Whetten, D.A. “Organizational Effectiveness: A Comparison of Multiple Models,” Academic Press, NewYork, 1983 9.Christensen Clayton M, Suarez Fernando F and Utterback James M. “Strategies for survival in fast-changing industries,” Management Science (44:12), 1998, pp. 207-221. 10.Clark Thomas D., Jr., Jones Mary C. and Zmud Robert W.”Post adoptive ERP system analysis: A system dynamic modeling approach”, working paper 2-2, 2006. 11.Cohen, Wesley M. and Levinthal, Daniel A. “Absorptive capacity: a new perspective on learning and innovation,” Administrative science quarterly (35:1), Mar 1990, pp. 128-152. 12.Davenport Thomas H., De Long, David W. and Beers Michael C. “Building Successful Knowledge Management Projects,” Sloan Management Review (39), 1998, pp.43-57. 13.Davenport Thomas H.” Putting the enterprise into the enterprise system,” Harvard Business Review (76:4), 1998, pp. 121-131. 14.Davenport Thomas H., Jeanne G and Cantrell Susan “Enterprise systems and ongoing process change,” Business Process Management Journal (10:1), 2004, pp. 16-26. 15.Doherty, N., King, M. and Al-Mushayt, O. “The impact of inadequacies in the treatment of organizational issues on information systems and development projects,” Information & Management (41:1), 2003, pp. 49-62. 16.Dougherty D, Barnard H and Dunne D. “Exploring the everyday dynamics of dynamic capabilities,” In Third Annual MIT/UCI Knowledge and Organizations Conference, Laguna Beach, CA. 2004, March 5–7. 17.Finney Sherry and Corbett Martin. “ERP implementation: a compilation and analysis of critical success factors,” Business Process Management Journal (13:3), 2007, pp.329-347. 18.Gable, G “Consultants and Knowledge Management,” Journal of Global Information Management (11:3), 2003, pp.1-4. 19.Gable GG, Sedera D, Chan T. “Enterprise Systems Success: a measurement model,” Proceedings of the 24th International Conference on Information Systems, 2003, pp. 576–591. 20.Gefen, D. and Ragowsky, A.”A Multi-level Approach to Measuring the Benefits of an ERP System in Manufacturing Firms,” Information Systems Journal (22:1), 2005, pp.18-25. 21.Gattiker Thomas F. and Goodhue Dale L. “What happens after ERP implementation: understanding the impact of interdependence and differentiation on plant-level outcomes,” MIS Quarterly (29:3), 2005, pp. 559-585. 22.Gibson CB and Birkinshaw J. “The antecedents, consequences, and mediating role of organizational ambidexterity,” Academy of Management Journal (47:2), 2004, pp.209–226. 23.Glover, S., Prawitt, D. and Romney, M.” Implementing ERP,” Internal Auditor (56:1), 1999, pp. 40-46. 24.Hitt, L. M., Wu, D. J., and Zhou, X. “Investment in Enterprise Resource Planning: Business Impact and Productivity Measures,” Journal of Management Information Systems (19:1), 2002, pp. 71-98. 25.Hoffman, T. "Saturation Stalls Enterprise Software Market," ComputerWorld, July 22, accessed on the WWW August 12, 2004 at http://www.computerworld.com/softwaretopics/crm/story/0,10801,94672,00.html 26.IBM (2000b) IBM Business Management Services/ERP: ERP Organization Change Services, http://www- 1.ibm.com/services/collateral/erp_org.html. 27.Isabel M. Prieto1 and Mark Easterby-Smith. “Dynamic capabilities and the role of organizational knowledge: an exploration,” European Journal of Information Systems (15), 2006, pp.500-510 28.Jasperson Jon (Sean), Carter Pamela E. and Zmud Robert W. “A comprehensive conceptualization of post-adoptive behaviors associated with information technology enabled work systems1,” MIS Quarterly (29:3), 2005, pp.525-557. 29.Jenson, Richard L. and Johnson, I. Richard “The enterprise resource planning system as a strategic solution,” Information Strategy (15:4), 1999, pp. 28-34. 30.Jones GR and George JM. “The experience of the evolution of trust: implications for cooperation and teamwork,” Academy of Management Review (23:3), 1998, pp.521–546. 31.Karahanna Elena, Straub Detmar W. and Chervany Norman L.” Information technology adoption across time: A cross-sectional comparison of pre-adoption and post-adoption beliefs,” MIS Quarterly (23:2), 1999, pp. 183-214. 32.Kim, L.” Crisis construction and organizational learning: Capability building in catching-up at Hyundai Motor,” Organization Science (9:4), 1998, pp. 506-521. 33.Klaus, Helmut, Rosemann, Michael and Gable Guy G. “What is ERP?,” Information Systems Frontiers (2:2), 2000, pp.141-163. 34.Ko, Dong-Gil, Kirsch, Laurie J. And King, William R. “Antecedents of Knowledge Transfer from Consultants to Clients in Enterprise System Implementations,” MIS Quarterly (29:1), 2005, pp. 59-86. 35.Koch, C. “Why your integration efforts end up looking like this…,” CIO Magazine (15), 2001. 36.Kotter, J.P. and Heskett, J.L. “Corporate Culture and Performance,” The Free Press, New York, NY., 1992 37.Krasner, Herb “Ensuring E-Business Success by Learning from ERP Failures,” IT Professional Magazine (2:1), 2000, pp. 22-24. 38.Lee Zoonky and Lee Jinyoul “An ERP implementation case study from a knowledge transfer perspective,” Journal of Information Technology (15:4), 2000, pp. 281-288. 39.Lyytinen, K., and Hirschheim, R. A. “Information Systems Failures: A Survey and Classification of the Empirical Literature,” in Oxford Surveys in Information Technology, P. I. Zorkoczy (Ed.), Oxford University Press, Oxford, UK, 1987, pp. 257-309 40.Mabert, V.A. Soni, A. and Venkataramanan, M.A. “Enterprise Resources Planning: Common Myths versus Evolving Reality,” Business Horizons (44:3), 2001, pp. 69-76. 41.Mandal Purnendu and Gunasekaran A. “Issues in implementing ERP: A case study,” European Journal of Operational Research (146:2), 2003, pp. 274-284. 42.Markus, L.M., Axline, S., Petrie, D. and Tanis, C.”Learning from adopters, experiences with ERP: Problems encountered and successes achieved, “Journal of Information Technology (15:4), 2000, pp. 245-265 43.Markus, L.M. and Tanis, C. “The Enterprise Systems Experience - From Adoption to Success, “in Second-Wave Enterprise Resource Planning Systems: Implementing for Effectiveness, G. Shanks, P.B. Seddon, and L. P. Willcocks (Eds.), Cambridge University Press, Cambridge, UK, 2003, pp.23-55. 44.McNurlin, B. “Will users of ERP stay satisfied,” Sloan Management Review (42:2), 2001, pp. 13-14. 45.Mowery. D. C. and Oxley, J. 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| Description | 碩士 國立政治大學 資訊管理研究所 94356035 95 |
| 資料來源 | http://thesis.lib.nccu.edu.tw/record/#G0094356035 |
| Type | thesis |
| dc.contributor.advisor | 尚孝純 | zh_TW |
| dc.contributor.advisor | Shang, Shari | en_US |
| dc.contributor.author (Authors) | 許執賢 | zh_TW |
| dc.contributor.author (Authors) | Hsu,Chih Hsien | en_US |
| dc.creator (作者) | 許執賢 | zh_TW |
| dc.creator (作者) | Hsu,Chih Hsien | en_US |
| dc.date (日期) | 2006 | en_US |
| dc.date.accessioned | 18-Sep-2009 14:32:49 (UTC+8) | - |
| dc.date.available | 18-Sep-2009 14:32:49 (UTC+8) | - |
| dc.date.issued (上傳時間) | 18-Sep-2009 14:32:49 (UTC+8) | - |
| dc.identifier (Other Identifiers) | G0094356035 | en_US |
| dc.identifier.uri (URI) | https://nccur.lib.nccu.edu.tw/handle/140.119/35249 | - |
| dc.description (描述) | 碩士 | zh_TW |
| dc.description (描述) | 國立政治大學 | zh_TW |
| dc.description (描述) | 資訊管理研究所 | zh_TW |
| dc.description (描述) | 94356035 | zh_TW |
| dc.description (描述) | 95 | zh_TW |
| dc.description.abstract (摘要) | This study uses the concept of absorptive capacity to provide a framework for exploring benefit realization in the post-implementation phase of ERP systems. Success factors of ERP adoption such as: training, communication, process change, and integration extension are organized into two types of knowledge absorptive capacity: potential capacity and realization capacity. This study proposes that absorptive capacity is one of the key determinants of benefits realization from ERP implementation. Although the frequently mentioned factors training and communication are important activities for organizations to assimilate the knowledge of the system processes, these represent potential capacity that requires realization through refinement and execution of what has been absorbed. ERP adopting organizations wishing to continuously generate benefits need to both build potential absorptive capacity by investing in training and education and leverage realized capacity through extension of integration of the system processes. Through in-depth case study of four firms in Taiwan, this study verified the propositions about absorptive capacity in post- implementation of ERP systems. The results further revealed some findings： 1) More iterations of the cycle of absorptive capacity leads to greater benefits of ERP systems. 2) Knowledge retention is important for accumulating potential resources. 3) Provide some guidance of educational program planning. 4) Environment provided by companies can encourage assimilation of knowledge and full use of the ERP system. 5) Business training is necessary for IT professionals. These findings are helpful for managers to well assimilate and exploit knowledge. And furthermore, this study suggests that companies need to acquire, assimilate, transform and exploit knowledge in a dynamic cyclical path to adapt to the changing business environment and sustain competitive advantage over the long term. | en_US |
| dc.description.tableofcontents | Chapter 1 : INTRODUCTION 3 Chapter 2 : LITERATURE REVIEW 5 Chapter 3 : RESEARCH METHODOLOGY 23 3.1 Research method 23 3.2 Research process 23 Chapter 4 : RESEARCH RESULTS 26 4.1 Proposition Analysis 26 Chapter 5 : DISCUSSION 45 5.1 More iterations of the cycle of absorptive capacity leads to greater benefits gained 45 5.2 Knowledge retention 46 5.3 Educational program planning 48 5.4 Environment that encourages assimilation of knowledge and full use of the ERP system 49 5.5 Business training for IT professionals 51 Chapter 6: CONCLUSION 53 6.1 Conclusion 53 6.2 Academic and Managerial Implications 54 6.3 Research Limitations 54 6.4 Future Research 55 REFERENCE 56 APPENDIX A: questionnaire 61 | zh_TW |
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| dc.language.iso | en_US | - |
| dc.source.uri (資料來源) | http://thesis.lib.nccu.edu.tw/record/#G0094356035 | en_US |
| dc.subject (關鍵詞) | ERP 系統 | zh_TW |
| dc.subject (關鍵詞) | 導入後研究 | zh_TW |
| dc.subject (關鍵詞) | 吸收能耐 | zh_TW |
| dc.subject (關鍵詞) | ERP systems | en_US |
| dc.subject (關鍵詞) | post-implementation | en_US |
| dc.subject (關鍵詞) | absorptive capacity | en_US |
| dc.title (題名) | ERP 系統應用效益研究-ERP 系統知識吸收能耐之管理 | zh_TW |
| dc.title (題名) | Reap from ERP Systems -The Management of Absorptive Capacity in Post-ERP Implementation | en_US |
| dc.type (資料類型) | thesis | en |
| dc.relation.reference (參考文獻) | 1.Anderson, M. C., Banker, R. D., and Ravindran, S. “The New Productivity Paradox,” Communications of the ACM (46:3), 2003, pp. 91-94. | zh_TW |
| dc.relation.reference (參考文獻) | 2.Anders, Paarup Nielsen. “Understanding dynamic capabilities through knowledge management” Journal of knowledge management (10:4), 2006, pp.59-71. | zh_TW |
| dc.relation.reference (參考文獻) | 3.Barker, T. and Frolick, M.N. “ERP Implementation Failure: A Case Study,” Information Systems Management (20:4), 2003, pp. 43-49. | zh_TW |
| dc.relation.reference (參考文獻) | 4.Bingi, P. Sharma, M.K. and Godla, J.K. “Critical Issues Affecting ERP Implementation,” Information Systems Management (16:3), 1999, pp. 7-14. | zh_TW |
| dc.relation.reference (參考文獻) | 5.Bower, J., and Christensen, C. “Disruptive technologies: Catching the wave,” Harvard Business Review (73:1), 1995, pp.43-53. | zh_TW |
| dc.relation.reference (參考文獻) | 6.Brynjolfesson, E. and Hitt, L. “Information technology as a factor of production: the role of differences among firms,” Economics of Innovation and New Technology (13:4), 1995, pp.183-200. | zh_TW |
| dc.relation.reference (參考文獻) | 7.Buchanan, D.A. and Huczynski, A.A.” Organizational Behaviour: An Introductory Text, 3rd edn,” Prentice-Hall, London, 1997 | zh_TW |
| dc.relation.reference (參考文獻) | 8.Cameron, K.S. and Whetten, D.A. “Organizational Effectiveness: A Comparison of Multiple Models,” Academic Press, NewYork, 1983 | zh_TW |
| dc.relation.reference (參考文獻) | 9.Christensen Clayton M, Suarez Fernando F and Utterback James M. “Strategies for survival in fast-changing industries,” Management Science (44:12), 1998, pp. 207-221. | zh_TW |
| dc.relation.reference (參考文獻) | 10.Clark Thomas D., Jr., Jones Mary C. and Zmud Robert W.”Post adoptive ERP system analysis: A system dynamic modeling approach”, working paper 2-2, 2006. | zh_TW |
| dc.relation.reference (參考文獻) | 11.Cohen, Wesley M. and Levinthal, Daniel A. “Absorptive capacity: a new perspective on learning and innovation,” Administrative science quarterly (35:1), Mar 1990, pp. 128-152. | zh_TW |
| dc.relation.reference (參考文獻) | 12.Davenport Thomas H., De Long, David W. and Beers Michael C. “Building Successful Knowledge Management Projects,” Sloan Management Review (39), 1998, pp.43-57. | zh_TW |
| dc.relation.reference (參考文獻) | 13.Davenport Thomas H.” Putting the enterprise into the enterprise system,” Harvard Business Review (76:4), 1998, pp. 121-131. | zh_TW |
| dc.relation.reference (參考文獻) | 14.Davenport Thomas H., Jeanne G and Cantrell Susan “Enterprise systems and ongoing process change,” Business Process Management Journal (10:1), 2004, pp. 16-26. | zh_TW |
| dc.relation.reference (參考文獻) | 15.Doherty, N., King, M. and Al-Mushayt, O. “The impact of inadequacies in the treatment of organizational issues on information systems and development projects,” Information & Management (41:1), 2003, pp. 49-62. | zh_TW |
| dc.relation.reference (參考文獻) | 16.Dougherty D, Barnard H and Dunne D. “Exploring the everyday dynamics of dynamic capabilities,” In Third Annual MIT/UCI Knowledge and Organizations Conference, Laguna Beach, CA. 2004, March 5–7. | zh_TW |
| dc.relation.reference (參考文獻) | 17.Finney Sherry and Corbett Martin. “ERP implementation: a compilation and analysis of critical success factors,” Business Process Management Journal (13:3), 2007, pp.329-347. | zh_TW |
| dc.relation.reference (參考文獻) | 18.Gable, G “Consultants and Knowledge Management,” Journal of Global Information Management (11:3), 2003, pp.1-4. | zh_TW |
| dc.relation.reference (參考文獻) | 19.Gable GG, Sedera D, Chan T. “Enterprise Systems Success: a measurement model,” Proceedings of the 24th International Conference on Information Systems, 2003, pp. 576–591. | zh_TW |
| dc.relation.reference (參考文獻) | 20.Gefen, D. and Ragowsky, A.”A Multi-level Approach to Measuring the Benefits of an ERP System in Manufacturing Firms,” Information Systems Journal (22:1), 2005, pp.18-25. | zh_TW |
| dc.relation.reference (參考文獻) | 21.Gattiker Thomas F. and Goodhue Dale L. “What happens after ERP implementation: understanding the impact of interdependence and differentiation on plant-level outcomes,” MIS Quarterly (29:3), 2005, pp. 559-585. | zh_TW |
| dc.relation.reference (參考文獻) | 22.Gibson CB and Birkinshaw J. “The antecedents, consequences, and mediating role of organizational ambidexterity,” Academy of Management Journal (47:2), 2004, pp.209–226. | zh_TW |
| dc.relation.reference (參考文獻) | 23.Glover, S., Prawitt, D. and Romney, M.” Implementing ERP,” Internal Auditor (56:1), 1999, pp. 40-46. | zh_TW |
| dc.relation.reference (參考文獻) | 24.Hitt, L. M., Wu, D. J., and Zhou, X. “Investment in Enterprise Resource Planning: Business Impact and Productivity Measures,” Journal of Management Information Systems (19:1), 2002, pp. 71-98. | zh_TW |
| dc.relation.reference (參考文獻) | 25.Hoffman, T. "Saturation Stalls Enterprise Software Market," ComputerWorld, July 22, accessed on the WWW August 12, 2004 at http://www.computerworld.com/softwaretopics/crm/story/0,10801,94672,00.html | zh_TW |
| dc.relation.reference (參考文獻) | 26.IBM (2000b) IBM Business Management Services/ERP: ERP Organization Change Services, http://www- 1.ibm.com/services/collateral/erp_org.html. | zh_TW |
| dc.relation.reference (參考文獻) | 27.Isabel M. Prieto1 and Mark Easterby-Smith. “Dynamic capabilities and the role of organizational knowledge: an exploration,” European Journal of Information Systems (15), 2006, pp.500-510 | zh_TW |
| dc.relation.reference (參考文獻) | 28.Jasperson Jon (Sean), Carter Pamela E. and Zmud Robert W. “A comprehensive conceptualization of post-adoptive behaviors associated with information technology enabled work systems1,” MIS Quarterly (29:3), 2005, pp.525-557. | zh_TW |
| dc.relation.reference (參考文獻) | 29.Jenson, Richard L. and Johnson, I. Richard “The enterprise resource planning system as a strategic solution,” Information Strategy (15:4), 1999, pp. 28-34. | zh_TW |
| dc.relation.reference (參考文獻) | 30.Jones GR and George JM. “The experience of the evolution of trust: implications for cooperation and teamwork,” Academy of Management Review (23:3), 1998, pp.521–546. | zh_TW |
| dc.relation.reference (參考文獻) | 31.Karahanna Elena, Straub Detmar W. and Chervany Norman L.” Information technology adoption across time: A cross-sectional comparison of pre-adoption and post-adoption beliefs,” MIS Quarterly (23:2), 1999, pp. 183-214. | zh_TW |
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