Publications-Theses

題名 ERP 系統應用效益研究-ERP 系統知識吸收能耐之管理
Reap from ERP Systems -The Management of Absorptive Capacity in Post-ERP Implementation
作者 許執賢
Hsu,Chih Hsien
貢獻者 尚孝純
Shang, Shari
許執賢
Hsu,Chih Hsien
關鍵詞 ERP 系統
導入後研究
吸收能耐
ERP systems
post-implementation
absorptive capacity
日期 2006
上傳時間 18-Sep-2009 14:32:49 (UTC+8)
摘要 This study uses the concept of absorptive capacity to provide a framework for exploring benefit realization in the post-implementation phase of ERP systems. Success factors of ERP adoption such as: training, communication, process change, and integration extension are organized into two types of knowledge absorptive capacity: potential capacity and realization capacity. This study proposes that absorptive capacity is one of the key determinants of benefits realization from ERP implementation. Although the frequently mentioned factors training and communication are important activities for organizations to assimilate the knowledge of the system processes, these represent potential capacity that requires realization through refinement and execution of what has been absorbed. ERP adopting organizations wishing to continuously generate benefits need to both build potential absorptive capacity by investing in training and education and leverage realized capacity through extension of integration of the system processes.

Through in-depth case study of four firms in Taiwan, this study verified the propositions about absorptive capacity in post- implementation of ERP systems. The results further revealed some findings: 1) More iterations of the cycle of absorptive capacity leads to greater benefits of ERP systems. 2) Knowledge retention is important for accumulating potential resources. 3) Provide some guidance of educational program planning. 4) Environment provided by companies can encourage assimilation of knowledge and full use of the ERP system. 5) Business training is necessary for IT professionals. These findings are helpful for managers to well assimilate and exploit knowledge. And furthermore, this study suggests that companies need to acquire, assimilate, transform and exploit knowledge in a dynamic cyclical path to adapt to the changing business environment and sustain competitive advantage over the long term.
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2.Anders, Paarup Nielsen. “Understanding dynamic capabilities through knowledge management” Journal of knowledge management (10:4), 2006, pp.59-71.
3.Barker, T. and Frolick, M.N. “ERP Implementation Failure: A Case Study,” Information Systems Management (20:4), 2003, pp. 43-49.
4.Bingi, P. Sharma, M.K. and Godla, J.K. “Critical Issues Affecting ERP Implementation,” Information Systems Management (16:3), 1999, pp. 7-14.
5.Bower, J., and Christensen, C. “Disruptive technologies: Catching the wave,” Harvard Business Review (73:1), 1995, pp.43-53.
6.Brynjolfesson, E. and Hitt, L. “Information technology as a factor of production: the role of differences among firms,” Economics of Innovation and New Technology (13:4), 1995, pp.183-200.
7.Buchanan, D.A. and Huczynski, A.A.” Organizational Behaviour: An Introductory Text, 3rd edn,” Prentice-Hall, London, 1997
8.Cameron, K.S. and Whetten, D.A. “Organizational Effectiveness: A Comparison of Multiple Models,” Academic Press, NewYork, 1983
9.Christensen Clayton M, Suarez Fernando F and Utterback James M. “Strategies for survival in fast-changing industries,” Management Science (44:12), 1998, pp. 207-221.
10.Clark Thomas D., Jr., Jones Mary C. and Zmud Robert W.”Post adoptive ERP system analysis: A system dynamic modeling approach”, working paper 2-2, 2006.
11.Cohen, Wesley M. and Levinthal, Daniel A. “Absorptive capacity: a new perspective on learning and innovation,” Administrative science quarterly (35:1), Mar 1990, pp. 128-152.
12.Davenport Thomas H., De Long, David W. and Beers Michael C. “Building Successful Knowledge Management Projects,” Sloan Management Review (39), 1998, pp.43-57.
13.Davenport Thomas H.” Putting the enterprise into the enterprise system,” Harvard Business Review (76:4), 1998, pp. 121-131.
14.Davenport Thomas H., Jeanne G and Cantrell Susan “Enterprise systems and ongoing process change,” Business Process Management Journal (10:1), 2004, pp. 16-26.
15.Doherty, N., King, M. and Al-Mushayt, O. “The impact of inadequacies in the treatment of organizational issues on information systems and development projects,” Information & Management (41:1), 2003, pp. 49-62.
16.Dougherty D, Barnard H and Dunne D. “Exploring the everyday dynamics of dynamic capabilities,” In Third Annual MIT/UCI Knowledge and Organizations Conference, Laguna Beach, CA. 2004, March 5–7.
17.Finney Sherry and Corbett Martin. “ERP implementation: a compilation and analysis of critical success factors,” Business Process Management Journal (13:3), 2007, pp.329-347.
18.Gable, G “Consultants and Knowledge Management,” Journal of Global Information Management (11:3), 2003, pp.1-4.
19.Gable GG, Sedera D, Chan T. “Enterprise Systems Success: a measurement model,” Proceedings of the 24th International Conference on Information Systems, 2003, pp. 576–591.
20.Gefen, D. and Ragowsky, A.”A Multi-level Approach to Measuring the Benefits of an ERP System in Manufacturing Firms,” Information Systems Journal (22:1), 2005, pp.18-25.
21.Gattiker Thomas F. and Goodhue Dale L. “What happens after ERP implementation: understanding the impact of interdependence and differentiation on plant-level outcomes,” MIS Quarterly (29:3), 2005, pp. 559-585.
22.Gibson CB and Birkinshaw J. “The antecedents, consequences, and mediating role of organizational ambidexterity,” Academy of Management Journal (47:2), 2004, pp.209–226.
23.Glover, S., Prawitt, D. and Romney, M.” Implementing ERP,” Internal Auditor (56:1), 1999, pp. 40-46.
24.Hitt, L. M., Wu, D. J., and Zhou, X. “Investment in Enterprise Resource Planning: Business Impact and Productivity Measures,” Journal of Management Information Systems (19:1), 2002, pp. 71-98.
25.Hoffman, T. "Saturation Stalls Enterprise Software Market," ComputerWorld, July 22, accessed on the WWW August 12, 2004 at http://www.computerworld.com/softwaretopics/crm/story/0,10801,94672,00.html
26.IBM (2000b) IBM Business Management Services/ERP: ERP Organization Change Services, http://www- 1.ibm.com/services/collateral/erp_org.html.
27.Isabel M. Prieto1 and Mark Easterby-Smith. “Dynamic capabilities and the role of organizational knowledge: an exploration,” European Journal of Information Systems (15), 2006, pp.500-510
28.Jasperson Jon (Sean), Carter Pamela E. and Zmud Robert W. “A comprehensive conceptualization of post-adoptive behaviors associated with information technology enabled work systems1,” MIS Quarterly (29:3), 2005, pp.525-557.
29.Jenson, Richard L. and Johnson, I. Richard “The enterprise resource planning system as a strategic solution,” Information Strategy (15:4), 1999, pp. 28-34.
30.Jones GR and George JM. “The experience of the evolution of trust: implications for cooperation and teamwork,” Academy of Management Review (23:3), 1998, pp.521–546.
31.Karahanna Elena, Straub Detmar W. and Chervany Norman L.” Information technology adoption across time: A cross-sectional comparison of pre-adoption and post-adoption beliefs,” MIS Quarterly (23:2), 1999, pp. 183-214.
32.Kim, L.” Crisis construction and organizational learning: Capability building in catching-up at Hyundai Motor,” Organization Science (9:4), 1998, pp. 506-521.
33.Klaus, Helmut, Rosemann, Michael and Gable Guy G. “What is ERP?,” Information Systems Frontiers (2:2), 2000, pp.141-163.
34.Ko, Dong-Gil, Kirsch, Laurie J. And King, William R. “Antecedents of Knowledge Transfer from Consultants to Clients in Enterprise System Implementations,” MIS Quarterly (29:1), 2005, pp. 59-86.
35.Koch, C. “Why your integration efforts end up looking like this…,” CIO Magazine (15), 2001.
36.Kotter, J.P. and Heskett, J.L. “Corporate Culture and Performance,” The Free Press, New York, NY., 1992
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41.Mandal Purnendu and Gunasekaran A. “Issues in implementing ERP: A case study,” European Journal of Operational Research (146:2), 2003, pp. 274-284.
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描述 碩士
國立政治大學
資訊管理研究所
94356035
95
資料來源 http://thesis.lib.nccu.edu.tw/record/#G0094356035
資料類型 thesis
dc.contributor.advisor 尚孝純zh_TW
dc.contributor.advisor Shang, Sharien_US
dc.contributor.author (Authors) 許執賢zh_TW
dc.contributor.author (Authors) Hsu,Chih Hsienen_US
dc.creator (作者) 許執賢zh_TW
dc.creator (作者) Hsu,Chih Hsienen_US
dc.date (日期) 2006en_US
dc.date.accessioned 18-Sep-2009 14:32:49 (UTC+8)-
dc.date.available 18-Sep-2009 14:32:49 (UTC+8)-
dc.date.issued (上傳時間) 18-Sep-2009 14:32:49 (UTC+8)-
dc.identifier (Other Identifiers) G0094356035en_US
dc.identifier.uri (URI) https://nccur.lib.nccu.edu.tw/handle/140.119/35249-
dc.description (描述) 碩士zh_TW
dc.description (描述) 國立政治大學zh_TW
dc.description (描述) 資訊管理研究所zh_TW
dc.description (描述) 94356035zh_TW
dc.description (描述) 95zh_TW
dc.description.abstract (摘要) This study uses the concept of absorptive capacity to provide a framework for exploring benefit realization in the post-implementation phase of ERP systems. Success factors of ERP adoption such as: training, communication, process change, and integration extension are organized into two types of knowledge absorptive capacity: potential capacity and realization capacity. This study proposes that absorptive capacity is one of the key determinants of benefits realization from ERP implementation. Although the frequently mentioned factors training and communication are important activities for organizations to assimilate the knowledge of the system processes, these represent potential capacity that requires realization through refinement and execution of what has been absorbed. ERP adopting organizations wishing to continuously generate benefits need to both build potential absorptive capacity by investing in training and education and leverage realized capacity through extension of integration of the system processes.

Through in-depth case study of four firms in Taiwan, this study verified the propositions about absorptive capacity in post- implementation of ERP systems. The results further revealed some findings: 1) More iterations of the cycle of absorptive capacity leads to greater benefits of ERP systems. 2) Knowledge retention is important for accumulating potential resources. 3) Provide some guidance of educational program planning. 4) Environment provided by companies can encourage assimilation of knowledge and full use of the ERP system. 5) Business training is necessary for IT professionals. These findings are helpful for managers to well assimilate and exploit knowledge. And furthermore, this study suggests that companies need to acquire, assimilate, transform and exploit knowledge in a dynamic cyclical path to adapt to the changing business environment and sustain competitive advantage over the long term.
en_US
dc.description.tableofcontents Chapter 1 : INTRODUCTION 3
Chapter 2 : LITERATURE REVIEW 5
Chapter 3 : RESEARCH METHODOLOGY 23
3.1 Research method 23
3.2 Research process 23
Chapter 4 : RESEARCH RESULTS 26
4.1 Proposition Analysis 26
Chapter 5 : DISCUSSION 45
5.1 More iterations of the cycle of absorptive capacity leads to greater benefits gained 45
5.2 Knowledge retention 46
5.3 Educational program planning 48
5.4 Environment that encourages assimilation of knowledge and full use of the ERP system 49
5.5 Business training for IT professionals 51
Chapter 6: CONCLUSION 53
6.1 Conclusion 53
6.2 Academic and Managerial Implications 54
6.3 Research Limitations 54
6.4 Future Research 55
REFERENCE 56
APPENDIX A: questionnaire 61
zh_TW
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dc.source.uri (資料來源) http://thesis.lib.nccu.edu.tw/record/#G0094356035en_US
dc.subject (關鍵詞) ERP 系統zh_TW
dc.subject (關鍵詞) 導入後研究zh_TW
dc.subject (關鍵詞) 吸收能耐zh_TW
dc.subject (關鍵詞) ERP systemsen_US
dc.subject (關鍵詞) post-implementationen_US
dc.subject (關鍵詞) absorptive capacityen_US
dc.title (題名) ERP 系統應用效益研究-ERP 系統知識吸收能耐之管理zh_TW
dc.title (題名) Reap from ERP Systems -The Management of Absorptive Capacity in Post-ERP Implementationen_US
dc.type (資料類型) thesisen
dc.relation.reference (參考文獻) 1.Anderson, M. C., Banker, R. D., and Ravindran, S. “The New Productivity Paradox,” Communications of the ACM (46:3), 2003, pp. 91-94.zh_TW
dc.relation.reference (參考文獻) 2.Anders, Paarup Nielsen. “Understanding dynamic capabilities through knowledge management” Journal of knowledge management (10:4), 2006, pp.59-71.zh_TW
dc.relation.reference (參考文獻) 3.Barker, T. and Frolick, M.N. “ERP Implementation Failure: A Case Study,” Information Systems Management (20:4), 2003, pp. 43-49.zh_TW
dc.relation.reference (參考文獻) 4.Bingi, P. Sharma, M.K. and Godla, J.K. “Critical Issues Affecting ERP Implementation,” Information Systems Management (16:3), 1999, pp. 7-14.zh_TW
dc.relation.reference (參考文獻) 5.Bower, J., and Christensen, C. “Disruptive technologies: Catching the wave,” Harvard Business Review (73:1), 1995, pp.43-53.zh_TW
dc.relation.reference (參考文獻) 6.Brynjolfesson, E. and Hitt, L. “Information technology as a factor of production: the role of differences among firms,” Economics of Innovation and New Technology (13:4), 1995, pp.183-200.zh_TW
dc.relation.reference (參考文獻) 7.Buchanan, D.A. and Huczynski, A.A.” Organizational Behaviour: An Introductory Text, 3rd edn,” Prentice-Hall, London, 1997zh_TW
dc.relation.reference (參考文獻) 8.Cameron, K.S. and Whetten, D.A. “Organizational Effectiveness: A Comparison of Multiple Models,” Academic Press, NewYork, 1983zh_TW
dc.relation.reference (參考文獻) 9.Christensen Clayton M, Suarez Fernando F and Utterback James M. “Strategies for survival in fast-changing industries,” Management Science (44:12), 1998, pp. 207-221.zh_TW
dc.relation.reference (參考文獻) 10.Clark Thomas D., Jr., Jones Mary C. and Zmud Robert W.”Post adoptive ERP system analysis: A system dynamic modeling approach”, working paper 2-2, 2006.zh_TW
dc.relation.reference (參考文獻) 11.Cohen, Wesley M. and Levinthal, Daniel A. “Absorptive capacity: a new perspective on learning and innovation,” Administrative science quarterly (35:1), Mar 1990, pp. 128-152.zh_TW
dc.relation.reference (參考文獻) 12.Davenport Thomas H., De Long, David W. and Beers Michael C. “Building Successful Knowledge Management Projects,” Sloan Management Review (39), 1998, pp.43-57.zh_TW
dc.relation.reference (參考文獻) 13.Davenport Thomas H.” Putting the enterprise into the enterprise system,” Harvard Business Review (76:4), 1998, pp. 121-131.zh_TW
dc.relation.reference (參考文獻) 14.Davenport Thomas H., Jeanne G and Cantrell Susan “Enterprise systems and ongoing process change,” Business Process Management Journal (10:1), 2004, pp. 16-26.zh_TW
dc.relation.reference (參考文獻) 15.Doherty, N., King, M. and Al-Mushayt, O. “The impact of inadequacies in the treatment of organizational issues on information systems and development projects,” Information & Management (41:1), 2003, pp. 49-62.zh_TW
dc.relation.reference (參考文獻) 16.Dougherty D, Barnard H and Dunne D. “Exploring the everyday dynamics of dynamic capabilities,” In Third Annual MIT/UCI Knowledge and Organizations Conference, Laguna Beach, CA. 2004, March 5–7.zh_TW
dc.relation.reference (參考文獻) 17.Finney Sherry and Corbett Martin. “ERP implementation: a compilation and analysis of critical success factors,” Business Process Management Journal (13:3), 2007, pp.329-347.zh_TW
dc.relation.reference (參考文獻) 18.Gable, G “Consultants and Knowledge Management,” Journal of Global Information Management (11:3), 2003, pp.1-4.zh_TW
dc.relation.reference (參考文獻) 19.Gable GG, Sedera D, Chan T. “Enterprise Systems Success: a measurement model,” Proceedings of the 24th International Conference on Information Systems, 2003, pp. 576–591.zh_TW
dc.relation.reference (參考文獻) 20.Gefen, D. and Ragowsky, A.”A Multi-level Approach to Measuring the Benefits of an ERP System in Manufacturing Firms,” Information Systems Journal (22:1), 2005, pp.18-25.zh_TW
dc.relation.reference (參考文獻) 21.Gattiker Thomas F. and Goodhue Dale L. “What happens after ERP implementation: understanding the impact of interdependence and differentiation on plant-level outcomes,” MIS Quarterly (29:3), 2005, pp. 559-585.zh_TW
dc.relation.reference (參考文獻) 22.Gibson CB and Birkinshaw J. “The antecedents, consequences, and mediating role of organizational ambidexterity,” Academy of Management Journal (47:2), 2004, pp.209–226.zh_TW
dc.relation.reference (參考文獻) 23.Glover, S., Prawitt, D. and Romney, M.” Implementing ERP,” Internal Auditor (56:1), 1999, pp. 40-46.zh_TW
dc.relation.reference (參考文獻) 24.Hitt, L. M., Wu, D. J., and Zhou, X. “Investment in Enterprise Resource Planning: Business Impact and Productivity Measures,” Journal of Management Information Systems (19:1), 2002, pp. 71-98.zh_TW
dc.relation.reference (參考文獻) 25.Hoffman, T. "Saturation Stalls Enterprise Software Market," ComputerWorld, July 22, accessed on the WWW August 12, 2004 at http://www.computerworld.com/softwaretopics/crm/story/0,10801,94672,00.htmlzh_TW
dc.relation.reference (參考文獻) 26.IBM (2000b) IBM Business Management Services/ERP: ERP Organization Change Services, http://www- 1.ibm.com/services/collateral/erp_org.html.zh_TW
dc.relation.reference (參考文獻) 27.Isabel M. Prieto1 and Mark Easterby-Smith. “Dynamic capabilities and the role of organizational knowledge: an exploration,” European Journal of Information Systems (15), 2006, pp.500-510zh_TW
dc.relation.reference (參考文獻) 28.Jasperson Jon (Sean), Carter Pamela E. and Zmud Robert W. “A comprehensive conceptualization of post-adoptive behaviors associated with information technology enabled work systems1,” MIS Quarterly (29:3), 2005, pp.525-557.zh_TW
dc.relation.reference (參考文獻) 29.Jenson, Richard L. and Johnson, I. Richard “The enterprise resource planning system as a strategic solution,” Information Strategy (15:4), 1999, pp. 28-34.zh_TW
dc.relation.reference (參考文獻) 30.Jones GR and George JM. “The experience of the evolution of trust: implications for cooperation and teamwork,” Academy of Management Review (23:3), 1998, pp.521–546.zh_TW
dc.relation.reference (參考文獻) 31.Karahanna Elena, Straub Detmar W. and Chervany Norman L.” Information technology adoption across time: A cross-sectional comparison of pre-adoption and post-adoption beliefs,” MIS Quarterly (23:2), 1999, pp. 183-214.zh_TW
dc.relation.reference (參考文獻) 32.Kim, L.” Crisis construction and organizational learning: Capability building in catching-up at Hyundai Motor,” Organization Science (9:4), 1998, pp. 506-521.zh_TW
dc.relation.reference (參考文獻) 33.Klaus, Helmut, Rosemann, Michael and Gable Guy G. “What is ERP?,” Information Systems Frontiers (2:2), 2000, pp.141-163.zh_TW
dc.relation.reference (參考文獻) 34.Ko, Dong-Gil, Kirsch, Laurie J. And King, William R. “Antecedents of Knowledge Transfer from Consultants to Clients in Enterprise System Implementations,” MIS Quarterly (29:1), 2005, pp. 59-86.zh_TW
dc.relation.reference (參考文獻) 35.Koch, C. “Why your integration efforts end up looking like this…,” CIO Magazine (15), 2001.zh_TW
dc.relation.reference (參考文獻) 36.Kotter, J.P. and Heskett, J.L. “Corporate Culture and Performance,” The Free Press, New York, NY., 1992zh_TW
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