學術產出-學位論文

題名 組織發展中過程諮商干預活動之研究
作者 吳迪文
Wu, Di-wen
貢獻者 孫本初
Sun, Ben-chu
吳迪文
Wu, Di-wen
關鍵詞 組織發展
干預技術
組織諮商
過程諮商
諮商顧問(或變革推動者)
公共人事行政
日期 2002
上傳時間 18-九月-2009 15:33:04 (UTC+8)
摘要 組織在從事組織發展或推動變革的過程中,內部變革推動者或內部諮商顧問相對於外部變革推動者或外部諮商顧問而言,其是同樣重要的,兩者通力合作形成夥伴關係,能夠相互截長補短以獲致組織變革的最大效益,並能提供未來組織發展的合作模式
過程諮商係一種組織發展或組織諮商的干預技術,而且是一種幫助的哲學,以及如何幫助的技術或方法論。它強調一個人幫助另一個人相關的心理及社會過程,並強調人群間及團體中事情如何作成比完成什麼更為重要。過程諮商對人群過程之干預活動包括「溝通及診斷」、「團體建立及維持」、「問題解決及決策」、「團體成長及發展」、「領導及影響」、「評量績效及給予反饋」、「團體間過程」。
筆者希望透過本研究,歸納分析過程諮商理論,並據以從外部諮商及內部諮商兩個面向來探討行政院人力評鑑服務團及政府再造與行政革新種籽部隊的組織諮商功能,期建立我國公部門人事單位推動公部門組織發展之過程諮商模式。
參考文獻 中文部分
王文科,1995,教育研究法,台北:五南圖書公司。
江大樹,1997,國家發展與文官政策:台灣經驗分析(1949-1996),台北:憬藝企業有限公司。
江明修,1997,公共行政學研究方法論,台北:政大書城。
江岷欽、林鍾沂等編著,1995,公共組織理論,台北:空大。
江岷欽、劉坤億等合著,1999,企業型政府-理念、實務、省思,台北:智勝文化事業有限公司。
行政院研究發展考核委員會編著,2000,政府再造運動,台中:晨星出版有限公司。
吳 定,1989,組織發展:理論與實務,台北:天一圖書公司。
吳 定,1991,組織發展理論與技術,台北:天一圖書公司。
吳 定,1996,行政學,台北:空大。
吳 定,1997,公共政策辭典,台北:五南圖書出版有限公司。
吳復新,1996,人力資源管理,台北:空大。
吳瓊恩,1996,行政學,台北:三民書局股份有限公司。
孫本初,2001,公共管理,第三版,台北:智勝文化事業有限公司。
孫本初、吳復新、夏學理、許道然等編著,1999,組織發展,台北:空大。
曹俊漢,2003,行政現代化的迷思:全球化下台灣行政發展面臨的挑戰,台北:韋伯文化國際出版有限公司。
陳庚金,1979,人群關係與管理,台北:五南圖書公司。
程本清,2000,我國公務人員人事管理改革之研究-英、美文官彈性管理的啟示,國立政治大學公共行政學系碩士論文。
賴保禎、金樹人、周文欽、張德聰等編著,1995,諮商理論與技術,台北:空大。
英文部分
Argyris,C.(1965).Organization and Innovation.Homewood,Ill.:Richard Irwin.
Argyris,C.(1970).Intervention Theory and Method. Reading, Massachusetts:Addison-Wesley.
Argyris,C. & Schon, Donald A.(1978).Organizational Learning:A Theory of Action Perspective. Reading, Massachusetts:Addison-Wesley.
Argyris,C.(2000).Flawed Advice and the Management Trap:How Managers Can Know When They’re Getting Good Advice and When They’re not. New York:Oxford University Press.
Bader, G.& Stich, T.(1993)”Building the Consulting Relationship” , Training and Development Journal,June:pp.55-60
Ban, Carolyn(1998).”The Changing Role of the Personnel Office” in Stephen E.Condrey(Ed.),Handbook of Human Resource Management in Government(pp. 19-34). San Francisco:Jossey-Bass.
Beckhard, Richard(1997).Agent of Change:My Life,My Practice. San Francisco:Jossey-Bass.
Biswas, Sugata & Twitchell,Daryl(1999).Management Consulting:A Complete Guide to the Industry.USA:John Wiley & Sons.
Blake, R. R.,& Mouton,J.S.(1961).”Reaction to Intergroup Competition”, Management Science, 7:pp.420-435
Burke, W.(1992). Organization Development: A Process of Learning and Changing(2nd ed.). Reading, Massachusetts:Addison-Wesley.
Cummings,Thomas G. & Huse, E.(1989).Organization Development and Change(4th ed.).St. Paul:West Publishing Company.
Cummings,Thomas G. & Worley,Christopher G.(2001).Organization Development and Change(7th ed.).Cincinnati,Ohio:South-Western College Publishing.
French, W. L., and Bell, C. H.(Eds.). (1995). Organization Development: Behavioral Science Interventions for Organization Improvement(6th ed.). New Jersey:Prentice Hall.
French, W. L., Bell, C. H.,and Zawacki(Eds.). (1994).Organization Development and Transformation: Managing Effective Change(4th ed.). Burr Ridge,IL:Irwin.
Galpin,Timothy J. (1996).The Human Side of Change:A Practical Guide to Organization Redesign. San Francisco:Jossey-Bass.
Golembiewski,Robert T.(1993).”Cueing the Reader to Six Orientations:An Interpretive Introduction” in Robert T. Golembiewski(Ed.),Handbook of Organizational Consultation.New York:Marcel Dekker.
Golembiewski,Robert T.(2000)”Six Orientations for the Reader:An Interpretive Introduction” in Robert T. Golembiewski (Ed.),Handbook of Organizational Consultation.New York:Marcel Dekker.
Gustad, J. W.(1957)”The Evaluation Interview in Vocational Counseling”, Personnel and Guidance Journal,36:pp.242-250
Harvey,Don, & Brown ,Donald R.(1996).An Experiential Approach to Organizaiton Development(5th ed.).New Jersey:Prentice Hall.
Harvey,Don & Brown ,Donald R.(2001).An Experiential Approach to Organizaiton Development(6th ed.).New Jersey:Prentice Hall.
Hayes,John(2002).The Theory and Practice of Change Management.New York:Palgrave.
Kaplan,R.(1979). “The Conspicuous Absence of Evidence that Process Consultation Enhances Task Performance.” Journal of Applied Behavioral Science,15:pp.346-60
Lippitt,G.(1969).Organizational Renewal.New York:Appleton-Century-Crofts.
Lippitt,G.(1975)”Models of Organization Change” in Robert T. Golembiewski(2000)(Ed.), Handbook of Organizational Consultation.New York:Marcel Dekker.
London, M.(1988).Change Agent: New Roles and Innovation Strategies for Human Resource Professionals. San Francisco:Jossey-Bass.
Luthans(1998),”Conversation with Edgar H. Schein,” Organizational Dynamics, Spring:pp.60-76
Murrell,Kenneth L. ”Process Consulting:Moving Beyond the Expert Role to Empowerment” in Robert T. Golembiewski, (1993)(Ed.),Handbook of Organizational Consultation.New York:Marcel Dekker.
Nalbandian, J.(1981) “From Compliance to Consultation: The Changing Role of the Public Personnel Administrator.” Review of Public Personnel Administration, 1(2):pp.37-51.
National Performance Review(1993). Reinventing Human Resource Management:Accompaning Report of the National Peformance Review. Washington, D.C.:U.S.Government Printing Office,.
O’Connell ,Jeremiah J.(2000). ”Process Consulting in a Content Field” in Robert T. Golembiewski(Ed.), Handbook of Organizational Consultation.(2nd ed.).New York:Marcel Dekker.
O’Sullivan,Elizabethann,& Rassel,Gary R.(1995).Research Methods for Public Administrators.(2nd ed.)USA: Longman.
Rainey, Glenn W. Jr.(1998).”Choosing and Using Human Resource Consultants-Focusing on Local Government” in Stephen E. Condrey(Ed.), Handbook of Human Resource Management in Government. San Francisco:Jossey-Bass.
Reddy,W.Brendan.(1994).Intervention Skills:Process Consultation for Small Groups and Teams.USA:Jossey-Bass/Pfeiffer.
Shafritz, J. M. & Russell, E. W.,(1997).Introducing Public Administration.New York:Longman.
Schein, Edgar H. (1969). Process Consultation: Its Role in Organization Development. Reading, Massachusetts:Addison-Wesley.
Schein, Edgar H. (1987). Process Consultation,VolumeII: Lessons for Managers and Consultants(2nd ed.). Reading, Massachusetts:Addison-Wesley.
Schein, Edgar H. (1988). Process Consultation,Volume I: Its Role in Organization Development. Reading, Massachusetts:Addison-Wesley.
Schein, Edgar H. (1990). A General Philosophy of Helping: Process Consultation. Sloan Management Review: 57-64
Schein, Edgar H. (1999). Process Consultation Revisited: Building the Helping Relationship. Reading, Massachusetts:Addison-Wesley.
Schein, Edgar H.(2000). ”Models of Consultation:What Do Organizaitons of the Twenty-First Century Need?” in Robert T. Golembiewski(Ed.), Handbook of Organizational Consultation.(2nd ed.)New York:Marcel Dekker.
Smither, Robert D., Houston,John M.,& Sandra A. Mcintire(1996). Organization Development:Strategies for Changing Environments.USA:HarperCollins Publishers Inc.
Sisson, Keith, and Storey, John.(2000).The Realities of Human Resource Management: Managing the Employment Relationship.Buckingham & Philadelphia:Open University Press.
Tannenbaum, R., & Schmidt, W.H.(1958).”How to Choose a Leadership Pattern”.Harvard Business Review,36:pp.95-101
Thornhill, A.,Lewis,P.,Millmore,M.,& Saunders,M.(2000).Managing Change:A Human Resource Strategy Approach.:Pearson Education Limited.
Ulrich, D.(1997).Human Resource Champion.Boston,MA:Harvard Musiness School Press.
描述 碩士
國立政治大學
公共行政研究所
87256026
91
資料來源 http://thesis.lib.nccu.edu.tw/record/#G0087256026
資料類型 thesis
dc.contributor.advisor 孫本初zh_TW
dc.contributor.advisor Sun, Ben-chuen_US
dc.contributor.author (作者) 吳迪文zh_TW
dc.contributor.author (作者) Wu, Di-wenen_US
dc.creator (作者) 吳迪文zh_TW
dc.creator (作者) Wu, Di-wenen_US
dc.date (日期) 2002en_US
dc.date.accessioned 18-九月-2009 15:33:04 (UTC+8)-
dc.date.available 18-九月-2009 15:33:04 (UTC+8)-
dc.date.issued (上傳時間) 18-九月-2009 15:33:04 (UTC+8)-
dc.identifier (其他 識別碼) G0087256026en_US
dc.identifier.uri (URI) https://nccur.lib.nccu.edu.tw/handle/140.119/35632-
dc.description (描述) 碩士zh_TW
dc.description (描述) 國立政治大學zh_TW
dc.description (描述) 公共行政研究所zh_TW
dc.description (描述) 87256026zh_TW
dc.description (描述) 91zh_TW
dc.description.abstract (摘要) 組織在從事組織發展或推動變革的過程中,內部變革推動者或內部諮商顧問相對於外部變革推動者或外部諮商顧問而言,其是同樣重要的,兩者通力合作形成夥伴關係,能夠相互截長補短以獲致組織變革的最大效益,並能提供未來組織發展的合作模式
過程諮商係一種組織發展或組織諮商的干預技術,而且是一種幫助的哲學,以及如何幫助的技術或方法論。它強調一個人幫助另一個人相關的心理及社會過程,並強調人群間及團體中事情如何作成比完成什麼更為重要。過程諮商對人群過程之干預活動包括「溝通及診斷」、「團體建立及維持」、「問題解決及決策」、「團體成長及發展」、「領導及影響」、「評量績效及給予反饋」、「團體間過程」。
筆者希望透過本研究,歸納分析過程諮商理論,並據以從外部諮商及內部諮商兩個面向來探討行政院人力評鑑服務團及政府再造與行政革新種籽部隊的組織諮商功能,期建立我國公部門人事單位推動公部門組織發展之過程諮商模式。
zh_TW
dc.description.tableofcontents 第一章 緒論....................5
第一節 研究動機與目的.............5
第二節 研究途徑、方法與限制.........10
第三節 重要概念之界定............17
第四節 相關文獻之研究............27
第五節 研究流程...............34
第二章 過程諮商理念之探討............36
第一節 三種諮商模式及其假定..........36
第二節 過程諮商之定義、原則及精義.......44
第三節 過程諮商之運作過程...........56
第四節 小結..................70
第三章 過程諮商對人群過程之干預活動之探討....72
第一節 溝通及診斷...............73
第二節 團體建立及維持.............87
第三節 問題解決及決策.............94
第四節 團體成長及發展.............98
第五節 領導及影響...............105
第六節 評量績效及給予反饋...........111
第七節 團體間過程...............117
第八節 小結.................122
第四章 個案分析-以我國公部門人事系統為例...126
第一節 以過程諮商理念對「行政院人力評鑑服務團」 (外部諮商顧問)之檢討.........126
第二節 以過程諮商理念對「政府再造與行政革新 種籽部隊」(內部諮商顧問)之檢討....158
第三節 建構我國公部門人事系統之過程諮商模式..189
第四節 小結..................213
第五章 結論與建議...............216
第一節 研究發現................216
第二節 研究建議................220
參考書目.....................229
中文部分.....................229
英文部分.....................231
附錄一 訪談大綱.................238
附錄二 訪談紀錄.................245
zh_TW
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dc.source.uri (資料來源) http://thesis.lib.nccu.edu.tw/record/#G0087256026en_US
dc.subject (關鍵詞) 組織發展zh_TW
dc.subject (關鍵詞) 干預技術zh_TW
dc.subject (關鍵詞) 組織諮商zh_TW
dc.subject (關鍵詞) 過程諮商zh_TW
dc.subject (關鍵詞) 諮商顧問(或變革推動者)zh_TW
dc.subject (關鍵詞) 公共人事行政zh_TW
dc.title (題名) 組織發展中過程諮商干預活動之研究zh_TW
dc.type (資料類型) thesisen
dc.relation.reference (參考文獻) 中文部分zh_TW
dc.relation.reference (參考文獻) 王文科,1995,教育研究法,台北:五南圖書公司。zh_TW
dc.relation.reference (參考文獻) 江大樹,1997,國家發展與文官政策:台灣經驗分析(1949-1996),台北:憬藝企業有限公司。zh_TW
dc.relation.reference (參考文獻) 江明修,1997,公共行政學研究方法論,台北:政大書城。zh_TW
dc.relation.reference (參考文獻) 江岷欽、林鍾沂等編著,1995,公共組織理論,台北:空大。zh_TW
dc.relation.reference (參考文獻) 江岷欽、劉坤億等合著,1999,企業型政府-理念、實務、省思,台北:智勝文化事業有限公司。zh_TW
dc.relation.reference (參考文獻) 行政院研究發展考核委員會編著,2000,政府再造運動,台中:晨星出版有限公司。zh_TW
dc.relation.reference (參考文獻) 吳 定,1989,組織發展:理論與實務,台北:天一圖書公司。zh_TW
dc.relation.reference (參考文獻) 吳 定,1991,組織發展理論與技術,台北:天一圖書公司。zh_TW
dc.relation.reference (參考文獻) 吳 定,1996,行政學,台北:空大。zh_TW
dc.relation.reference (參考文獻) 吳 定,1997,公共政策辭典,台北:五南圖書出版有限公司。zh_TW
dc.relation.reference (參考文獻) 吳復新,1996,人力資源管理,台北:空大。zh_TW
dc.relation.reference (參考文獻) 吳瓊恩,1996,行政學,台北:三民書局股份有限公司。zh_TW
dc.relation.reference (參考文獻) 孫本初,2001,公共管理,第三版,台北:智勝文化事業有限公司。zh_TW
dc.relation.reference (參考文獻) 孫本初、吳復新、夏學理、許道然等編著,1999,組織發展,台北:空大。zh_TW
dc.relation.reference (參考文獻) 曹俊漢,2003,行政現代化的迷思:全球化下台灣行政發展面臨的挑戰,台北:韋伯文化國際出版有限公司。zh_TW
dc.relation.reference (參考文獻) 陳庚金,1979,人群關係與管理,台北:五南圖書公司。zh_TW
dc.relation.reference (參考文獻) 程本清,2000,我國公務人員人事管理改革之研究-英、美文官彈性管理的啟示,國立政治大學公共行政學系碩士論文。zh_TW
dc.relation.reference (參考文獻) 賴保禎、金樹人、周文欽、張德聰等編著,1995,諮商理論與技術,台北:空大。zh_TW
dc.relation.reference (參考文獻) 英文部分zh_TW
dc.relation.reference (參考文獻) Argyris,C.(1965).Organization and Innovation.Homewood,Ill.:Richard Irwin.zh_TW
dc.relation.reference (參考文獻) Argyris,C.(1970).Intervention Theory and Method. Reading, Massachusetts:Addison-Wesley.zh_TW
dc.relation.reference (參考文獻) Argyris,C. & Schon, Donald A.(1978).Organizational Learning:A Theory of Action Perspective. Reading, Massachusetts:Addison-Wesley.zh_TW
dc.relation.reference (參考文獻) Argyris,C.(2000).Flawed Advice and the Management Trap:How Managers Can Know When They’re Getting Good Advice and When They’re not. New York:Oxford University Press.zh_TW
dc.relation.reference (參考文獻) Bader, G.& Stich, T.(1993)”Building the Consulting Relationship” , Training and Development Journal,June:pp.55-60zh_TW
dc.relation.reference (參考文獻) Ban, Carolyn(1998).”The Changing Role of the Personnel Office” in Stephen E.Condrey(Ed.),Handbook of Human Resource Management in Government(pp. 19-34). San Francisco:Jossey-Bass.zh_TW
dc.relation.reference (參考文獻) Beckhard, Richard(1997).Agent of Change:My Life,My Practice. San Francisco:Jossey-Bass.zh_TW
dc.relation.reference (參考文獻) Biswas, Sugata & Twitchell,Daryl(1999).Management Consulting:A Complete Guide to the Industry.USA:John Wiley & Sons.zh_TW
dc.relation.reference (參考文獻) Blake, R. R.,& Mouton,J.S.(1961).”Reaction to Intergroup Competition”, Management Science, 7:pp.420-435zh_TW
dc.relation.reference (參考文獻) Burke, W.(1992). Organization Development: A Process of Learning and Changing(2nd ed.). Reading, Massachusetts:Addison-Wesley.zh_TW
dc.relation.reference (參考文獻) Cummings,Thomas G. & Huse, E.(1989).Organization Development and Change(4th ed.).St. Paul:West Publishing Company.zh_TW
dc.relation.reference (參考文獻) Cummings,Thomas G. & Worley,Christopher G.(2001).Organization Development and Change(7th ed.).Cincinnati,Ohio:South-Western College Publishing.zh_TW
dc.relation.reference (參考文獻) French, W. L., and Bell, C. H.(Eds.). (1995). Organization Development: Behavioral Science Interventions for Organization Improvement(6th ed.). New Jersey:Prentice Hall.zh_TW
dc.relation.reference (參考文獻) French, W. L., Bell, C. H.,and Zawacki(Eds.). (1994).Organization Development and Transformation: Managing Effective Change(4th ed.). Burr Ridge,IL:Irwin.zh_TW
dc.relation.reference (參考文獻) Galpin,Timothy J. (1996).The Human Side of Change:A Practical Guide to Organization Redesign. San Francisco:Jossey-Bass.zh_TW
dc.relation.reference (參考文獻) Golembiewski,Robert T.(1993).”Cueing the Reader to Six Orientations:An Interpretive Introduction” in Robert T. Golembiewski(Ed.),Handbook of Organizational Consultation.New York:Marcel Dekker.zh_TW
dc.relation.reference (參考文獻) Golembiewski,Robert T.(2000)”Six Orientations for the Reader:An Interpretive Introduction” in Robert T. Golembiewski (Ed.),Handbook of Organizational Consultation.New York:Marcel Dekker.zh_TW
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