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題名 電子化政府對行政治理的影響:經濟部國際貿易局個案研究
作者 曾德宜
Tseng, Te-yi
貢獻者 吳瓊恩
曾德宜
Tseng, Te-yi
關鍵詞 電子化政府
行政治理
行政發展
資訊通信科技(ICT)
電子化政府之效能
電子化政府之衡量
公部門ICT應用
資訊政策評估
electronic government
governance
administration development
information communication technology
effectiveness of E-government
measurement of E-government
application of ICT on public sectot
information policy evaluation
日期 2003
上傳時間 18-Sep-2009 15:40:35 (UTC+8)
摘要 為深入瞭解「電子化政府」及ICT應用等相關方案對行政治理之影響，本研究檢視有關ICT應用與社會及公共行政發展之文獻，並以歷史分析之途徑，探討我國推動「電子化政府」之演進，並以「經濟部國際貿易局(以下簡稱國貿局)」為個案研究的對象，探討「電子化政府推動方案」，以及ICT應用方案之實施情形與經驗，以瞭解將ICT運用於公共行政系絡之整體背景與意義；並輔以問卷調查方式，調查行政人員實際運用ICT處理公共事務之現象，以評估公部門所推動之電子化政府計畫之成效，以及ICT應用對行政效能之影響；最後，歸納各項研究發現，陳述本研究之理論及實務意涵，並提供我國未來推動「電子化政府」計畫之建議。
本研究經綜合所獲得的證據後，認為ICT及其應用與當代社會及公共行政發展的關係，並非如「科技決定論」論述所接櫫的單一線性因果關係，認為僅需直接將ICT導入公共事務活動上，即能自動地出現新形態的治理關係與行政實務活動。事實上，ICT及其應用之發展與結果，係一複雜的「社會建構」過程（Bekkers, 1996）。在此一過程中，「ICT應用」與「行動者之認知」及所處之「社會系絡」進行互動；「社會系絡」框架出ICT及其應用的參考架構，並賦與ICT適當的社會意義，：「行動者之認知」則展現其對於ICT之理解與知覺；ICT應用不僅反映出所處系絡的權力、意義與文化價值等社會安排，並成為該體系「維持」及「再生產」的手段。故各類「ICT應用」之態樣，實為在特定社會系絡影響下，行動者之心智模式的一種「再現」。換言之，科技及其應用僅為僅為互動過程之因素之一，並非宰制性的力量。
本文認為ICT應用於公共事務所能產生的影響，係取決於科技應用之社會系絡及其價值與意義。將資訊科技導入公共事務活動上，本身並無法自行出現新型態的治理關係與行政實務，電子化政府的新型態治理與公共行政之發展，仍需透過對於社會正義、民主、自由及人道等價值之反思，役使資訊科技滿足人類與社會發展及成長之需求。
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描述 博士
國立政治大學
公共行政研究所
87256506
92
資料來源 http://thesis.lib.nccu.edu.tw/record/#G0872565061
資料類型 thesis
dc.contributor.advisor 吳瓊恩zh_TW
dc.contributor.author (Authors) 曾德宜zh_TW
dc.contributor.author (Authors) Tseng, Te-yien_US
dc.creator (作者) 曾德宜zh_TW
dc.creator (作者) Tseng, Te-yien_US
dc.date (日期) 2003en_US
dc.date.accessioned 18-Sep-2009 15:40:35 (UTC+8)-
dc.date.available 18-Sep-2009 15:40:35 (UTC+8)-
dc.date.issued (上傳時間) 18-Sep-2009 15:40:35 (UTC+8)-
dc.identifier (Other Identifiers) G0872565061en_US
dc.identifier.uri (URI) https://nccur.lib.nccu.edu.tw/handle/140.119/35676-
dc.description (描述) 博士zh_TW
dc.description (描述) 國立政治大學zh_TW
dc.description (描述) 公共行政研究所zh_TW
dc.description (描述) 87256506zh_TW
dc.description (描述) 92zh_TW
dc.description.abstract (摘要) 為深入瞭解「電子化政府」及ICT應用等相關方案對行政治理之影響，本研究檢視有關ICT應用與社會及公共行政發展之文獻，並以歷史分析之途徑，探討我國推動「電子化政府」之演進，並以「經濟部國際貿易局(以下簡稱國貿局)」為個案研究的對象，探討「電子化政府推動方案」，以及ICT應用方案之實施情形與經驗，以瞭解將ICT運用於公共行政系絡之整體背景與意義；並輔以問卷調查方式，調查行政人員實際運用ICT處理公共事務之現象，以評估公部門所推動之電子化政府計畫之成效，以及ICT應用對行政效能之影響；最後，歸納各項研究發現，陳述本研究之理論及實務意涵，並提供我國未來推動「電子化政府」計畫之建議。
本研究經綜合所獲得的證據後，認為ICT及其應用與當代社會及公共行政發展的關係，並非如「科技決定論」論述所接櫫的單一線性因果關係，認為僅需直接將ICT導入公共事務活動上，即能自動地出現新形態的治理關係與行政實務活動。事實上，ICT及其應用之發展與結果，係一複雜的「社會建構」過程（Bekkers, 1996）。在此一過程中，「ICT應用」與「行動者之認知」及所處之「社會系絡」進行互動；「社會系絡」框架出ICT及其應用的參考架構，並賦與ICT適當的社會意義，：「行動者之認知」則展現其對於ICT之理解與知覺；ICT應用不僅反映出所處系絡的權力、意義與文化價值等社會安排，並成為該體系「維持」及「再生產」的手段。故各類「ICT應用」之態樣，實為在特定社會系絡影響下，行動者之心智模式的一種「再現」。換言之，科技及其應用僅為僅為互動過程之因素之一，並非宰制性的力量。
本文認為ICT應用於公共事務所能產生的影響，係取決於科技應用之社會系絡及其價值與意義。將資訊科技導入公共事務活動上，本身並無法自行出現新型態的治理關係與行政實務，電子化政府的新型態治理與公共行政之發展，仍需透過對於社會正義、民主、自由及人道等價值之反思，役使資訊科技滿足人類與社會發展及成長之需求。		zh_TW
dc.description.tableofcontents 目錄

第一章 緒論…………………………………………………………………………1
1.1 研究問題陳述…………………………………………………………………….1
1.2 研究動機與目的………………………………………………………………….2
1.3 研究途徑、研究方法與流程…………………………………………………….3
1.4 重要名詞解釋…………………………………………………………………….7

第二章 理論及文獻探討 16
2.1 當代科技論述 16
2.2 ICT應用對人類組織生活的影響 25
2.3 ICT應用與公共行政 34

第三章 我國電子化政府推動之演進 43
3.1 政府部門導入資訊科技之沿革 43
3.2「政府業務電腦化」推動時期………………………………………………….46
3.3「電子化政府」中程計畫及方案推動時期….…………………………………52
3.4 我國政府網路基礎建設 56
3.5 推動電子化政府之行政措施 59
3.6 公部門中資訊科技應用之公共行政意涵 66

第四章 國貿局電子化政府推動之情形 73
4.1 國貿局現行資訊系統應用狀況 73
4.2 國貿局Internet/Intranet網站整合專案 78
4.3 國貿局運用資訊科技處理業務之現況 84
4.4 國貿局之電子化政府經驗探討……...…………………………………………87

第五章 問卷調查研究設計 97
5.1 研究架構 97
5.2 研究假說 103
5.3 問卷設計、研究對象與施測過程 104
5.4 資料處理與分析方法 107

第六章 資料分析 109
6.1 樣本結構與變項之敘述統計分析 109
6.2 信度與效度分析 114
6.3 交叉分析 122
6.4 相關分析 128
6.5 中介效果檢定 131
6.6 檢定結果整理 141

第七章 研究發現與建議 146
7.1 研究發現 146
7.2 理論及實務建議 152
7.3 未來研究建議 158

參考文獻……………………………………………………………………………160		zh_TW
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dc.language.iso en_US-
dc.source.uri (資料來源) http://thesis.lib.nccu.edu.tw/record/#G0872565061en_US
dc.subject (關鍵詞) 電子化政府zh_TW
dc.subject (關鍵詞) 行政治理zh_TW
dc.subject (關鍵詞) 行政發展zh_TW
dc.subject (關鍵詞) 資訊通信科技(ICT)zh_TW
dc.subject (關鍵詞) 電子化政府之效能zh_TW
dc.subject (關鍵詞) 電子化政府之衡量zh_TW
dc.subject (關鍵詞) 公部門ICT應用zh_TW
dc.subject (關鍵詞) 資訊政策評估zh_TW
dc.subject (關鍵詞) electronic governmenten_US
dc.subject (關鍵詞) governanceen_US
dc.subject (關鍵詞) administration developmenten_US
dc.subject (關鍵詞) information communication technologyen_US
dc.subject (關鍵詞) effectiveness of E-governmenten_US
dc.subject (關鍵詞) measurement of E-governmenten_US
dc.subject (關鍵詞) application of ICT on public sectoten_US
dc.subject (關鍵詞) information policy evaluationen_US
dc.title (題名) 電子化政府對行政治理的影響:經濟部國際貿易局個案研究zh_TW
dc.type (資料類型) thesisen
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