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題名 組織中人際信任的形成之探索性研究
The Formation of Interpersonal Trust in Organizations: An Exploratory Study
作者 陳玉軒
CHEN, YU-HSUAN
貢獻者 蕭武桐
HSIAO, WU-TUNG
陳玉軒
CHEN, YU-HSUAN
關鍵詞 人際信任
關係
權威
社會交換
交易成本
組織
Interpersonal trust
Guanxi
Authority
Social exchange
Transaction costs
Organization
日期 2005
上傳時間 18-Sep-2009 15:43:27 (UTC+8)
摘要 本研究定位為探索性(exploratory)研究，所欲探討的問題為「組織中人際信任之形成」。其中包含組織中人際信任如何形成？組織中人際信任在何種系絡(context)下形成？以及組織中人際信任在其所處的系絡中形成之後，呈現出什麼風貌？研究目的在於理解人際信任形成之過程，組織系絡對於形成組織成員之間的信任之影響，以及有助於組織建立適當的人際信任。
本研究從個人與系絡的層次上探討組織中人際信任的形成，理論基礎為社會交換理論與交易成本理論。首先，由人際信任的形成開始探究，討論人際信任形成的過程，而後導出一個人際信任形成的概念架構；其次，將人際信任的形成置於組織成員的人際系絡下探討，藉由理論基礎以發掘出人際信任的型式，並透過探討組織中人際系絡的影響，以說明組織中人際信任所形成的各種型式；最後，於結論中提出本研究的發現：組織中人際信任的形成過程分為預設、預測、及評估三階段，組織中人際信任的形成受到權威系絡與關係系絡的影響，不同的行動值預測導致相異的信任程度，組織中人際信任具有移轉性，且據此提示管理者、一般組織成員、以及人力資源實務工作者，有關組織中人際信任形成所帶來的啟示。
Designed as an exploratory study, this study attempted exploring the formation of interpersonal trust within organizations, including how and which context is interpersonal trust within organizations formed, and what is it after being formed. The purposes of the study were to realize the process of
forming interpersonal trust within organizations, the influence of forming trust within organizational members in organizational
contexts, and to wish to be useful to built appropriate interpersonal trust within organizations.
The study based on social exchange theory and transaction costs theory explored the formation of interpersonal trust within organizations at individual and contextual level. At first, the study discussed the formation of interpersonal trust
, which put emphasis on the process of forming interpersonal trust, and thereby evolve into a conceptual framework of forming
interpersonal trust. Moreover, the formation of interpersonal trust were discussed in interpersonal contexts within organizational members, found four types of interpersonal trust through literature review, and then examine types of interpersonal trust within organizations with discussing the influence of interpersonal contexts within organizations. In conclusion, the findings of the study were that (1) presumption
, prediction, and evaluation consist of the forming process of interpersonal trust within organizations, (2) guanxi and authority contexts affect the forming process of interpersonal trust within organizations, (3) different action predictions lead to different levels of trust, and (4) interpersonal trust within organizations can be transferred to another specific organizational member. Besides, it had implications for supervisors, usual organizational members, and HR workers.
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描述 碩士
國立政治大學
公共行政研究所
90256002
94
資料來源 http://thesis.lib.nccu.edu.tw/record/#G0902560021
資料類型 thesis
dc.contributor.advisor 蕭武桐zh_TW
dc.contributor.advisor HSIAO, WU-TUNGen_US
dc.contributor.author (Authors) 陳玉軒zh_TW
dc.contributor.author (Authors) CHEN, YU-HSUANen_US
dc.creator (作者) 陳玉軒zh_TW
dc.creator (作者) CHEN, YU-HSUANen_US
dc.date (日期) 2005en_US
dc.date.accessioned 18-Sep-2009 15:43:27 (UTC+8)-
dc.date.available 18-Sep-2009 15:43:27 (UTC+8)-
dc.date.issued (上傳時間) 18-Sep-2009 15:43:27 (UTC+8)-
dc.identifier (Other Identifiers) G0902560021en_US
dc.identifier.uri (URI) https://nccur.lib.nccu.edu.tw/handle/140.119/35686-
dc.description (描述) 碩士zh_TW
dc.description (描述) 國立政治大學zh_TW
dc.description (描述) 公共行政研究所zh_TW
dc.description (描述) 90256002zh_TW
dc.description (描述) 94zh_TW
dc.description.abstract (摘要) 本研究定位為探索性(exploratory)研究，所欲探討的問題為「組織中人際信任之形成」。其中包含組織中人際信任如何形成？組織中人際信任在何種系絡(context)下形成？以及組織中人際信任在其所處的系絡中形成之後，呈現出什麼風貌？研究目的在於理解人際信任形成之過程，組織系絡對於形成組織成員之間的信任之影響，以及有助於組織建立適當的人際信任。
本研究從個人與系絡的層次上探討組織中人際信任的形成，理論基礎為社會交換理論與交易成本理論。首先，由人際信任的形成開始探究，討論人際信任形成的過程，而後導出一個人際信任形成的概念架構；其次，將人際信任的形成置於組織成員的人際系絡下探討，藉由理論基礎以發掘出人際信任的型式，並透過探討組織中人際系絡的影響，以說明組織中人際信任所形成的各種型式；最後，於結論中提出本研究的發現：組織中人際信任的形成過程分為預設、預測、及評估三階段，組織中人際信任的形成受到權威系絡與關係系絡的影響，不同的行動值預測導致相異的信任程度，組織中人際信任具有移轉性，且據此提示管理者、一般組織成員、以及人力資源實務工作者，有關組織中人際信任形成所帶來的啟示。		zh_TW
dc.description.abstract (摘要) Designed as an exploratory study, this study attempted exploring the formation of interpersonal trust within organizations, including how and which context is interpersonal trust within organizations formed, and what is it after being formed. The purposes of the study were to realize the process of
forming interpersonal trust within organizations, the influence of forming trust within organizational members in organizational
contexts, and to wish to be useful to built appropriate interpersonal trust within organizations.
The study based on social exchange theory and transaction costs theory explored the formation of interpersonal trust within organizations at individual and contextual level. At first, the study discussed the formation of interpersonal trust
, which put emphasis on the process of forming interpersonal trust, and thereby evolve into a conceptual framework of forming
interpersonal trust. Moreover, the formation of interpersonal trust were discussed in interpersonal contexts within organizational members, found four types of interpersonal trust through literature review, and then examine types of interpersonal trust within organizations with discussing the influence of interpersonal contexts within organizations. In conclusion, the findings of the study were that (1) presumption
, prediction, and evaluation consist of the forming process of interpersonal trust within organizations, (2) guanxi and authority contexts affect the forming process of interpersonal trust within organizations, (3) different action predictions lead to different levels of trust, and (4) interpersonal trust within organizations can be transferred to another specific organizational member. Besides, it had implications for supervisors, usual organizational members, and HR workers.		en_US
dc.description.tableofcontents 第一章 緒論 1
第一節 研究動機與目的 1
第二節 研究方法與範圍 3
第三節 研究流程與限制 6
第四節 重要名詞界定與辯正 9

第二章 文獻檢閱與理論探討 11
第一節 組織中人際信任之研究 11
第二節 國內相關文獻之檢閱 16
第三節 組織中人際信任之理論基礎 23

第三章 人際信任形成之探究 37
第一節 人際信任之預設 38
第二節 人際信任之預測 44
第三節 人際信任之評估 53
第四節 人際信任形成之概念架構 55

第四章 組織系絡下之人際信任形成 57
第一節 人際信任之型式 58
第一節 組織中之關係系絡 62
第二節 組織中之權威系絡 67
第四節 組織中人際信任之型式 71

第五章 結論 74
第一節 研究發現 74
第二節 研究啟示 78

參考文獻 80		zh_TW
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dc.language.iso en_US-
dc.source.uri (資料來源) http://thesis.lib.nccu.edu.tw/record/#G0902560021en_US
dc.subject (關鍵詞) 人際信任zh_TW
dc.subject (關鍵詞) 關係zh_TW
dc.subject (關鍵詞) 權威zh_TW
dc.subject (關鍵詞) 社會交換zh_TW
dc.subject (關鍵詞) 交易成本zh_TW
dc.subject (關鍵詞) 組織zh_TW
dc.subject (關鍵詞) Interpersonal trusten_US
dc.subject (關鍵詞) Guanxien_US
dc.subject (關鍵詞) Authorityen_US
dc.subject (關鍵詞) Social exchangeen_US
dc.subject (關鍵詞) Transaction costsen_US
dc.subject (關鍵詞) Organizationen_US
dc.title (題名) 組織中人際信任的形成之探索性研究zh_TW
dc.title (題名) The Formation of Interpersonal Trust in Organizations: An Exploratory Studyen_US
dc.type (資料類型) thesisen
dc.relation.reference (參考文獻) 壹、中文部分zh_TW
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