1. NCCU Academic Hub
  2. Publications
  3. College of Social Science
  4. Theses
  5. Item

Publications-Theses

Article View/Open

Publication Export

Google ScholarTM

NCCU Library

Citation Infomation

Related Publications in TAIR

題名 公部門組織信任與組織公民行為關係之研究
作者 許道然
貢獻者 孫本初
許道然
關鍵詞 信任
組織信任
組織公民行為
社會交換理論
心理契約
逢迎
日期 2001
上傳時間 18-Sep-2009 17:02:24 (UTC+8)
摘要 本研究旨在探討組織信任和組織公民行為之間的關係。所謂組織信任乃組織成員對其主管和服務機關所抱持的一種認知和信念系統。它包括組織成員對主管工作能力的評價、對主管之行為舉止是否可靠或前後一致的認知，以及對組織中成員互動是否真誠、可靠的瞭解。至於組織公民行為則為組織成員自發性的一種對組織長期績效有益的利社會行為，這種行為除與組織的正式規範無關外，也不受組織中獎懲機制的約束。根據國內外零星的研究，組織信任和組織公民行為之間確有正相關存在。惟多數之實證調查均係以私部門為對象，甚少及於政府機關。且使用之量表亦以私部門之運作現況為基礎編製而成，因此無法完全顯現公部門組織運作的實況。
     本研究在整理和歸納國內外理論性和實證性文獻之後，除分別對組織信任和組織公民行為提出整合性及分析性的概念架構外，並進一
     步編製公部門組織公民行為量表。最後並以此新編量表作為測量工具
     ，檢驗我國行政院所屬一級部會非主管級公務員在組織信任和組織公民行為之間的關連性。在經由因素分析之後，組織信任得到「主管信任」和「機構信任」兩個因素，組織公民行為則得到「敬業」、「樂群」、「守分」、「忠誠」和「熱心」五個因素。而研究的結果則發現，組織信任和組織公民行為有顯著之中度正相關。另在組織信任各構面和組織公民行為各構面之間的關聯性分析方面，則發現除「機構信任」和「敬業」兩者為極弱度正相關，且缺乏顯著性外，其他變項之間都能達到顯著的正相關。
     此外，本研究亦探討七項人口變項（性別、年齡、教育程度、官等、擔任公職年資、在服務機關任職年資和薪資水準）和組織信任以及組織公民行為之間的關連性，結果發現此七項人口變項在整體組織信任和組織公民行為的表現上，均無顯著性差異存在。
     最後，本研究並根據研究發現提出討論，並分別從組織信任和組織公民行為兩個面向探討研究結果對公部門管理的涵義。同時，並從理論模式、研究方法和研究主題三方面提供後續研究之建議。
     
     第一章 緒論•••••••••••••••1
      第一節 研究動機與目的•••••••••••••••01
      第二節 研究方法••••••••••••••••••09
      第三節 研究範圍、研究流程與研究限制••••••••11
      第二章 文獻探討••••••••••••16
      第一節 組織信任之理論與實務之研究•••••••••16
      第二節 組織公民行為之理論與實務之研究•••••••56
      第三節 組織信任與組織公民行為關係文獻之探討••••97
      第三章 研究設計••••••••••••103
      第一節 研究架構與研究變項說明•••••••••••103
      第二節 研究問題與研究假設•••••••••••••107
      第三節 問卷設計••••••••••••••••••115
      第四節 研究調查過程••••••••••••••••128
      第四章 資料分析與結果討論•••••••133
      第一節 資料初步分析••••••••••••••••133
      第二節 組織信任與組織公民行為之關聯性分析•••••140
      第三節 人口變項與組織信任之關聯性分析•••••••152
      第四節 人口變項與組織公民行為之關聯性分析•••••160
     第五章 結論與建議••••••••••172
      第一節 結論••••••••••••••••••••173
      第二節 研究貢獻及對管理實務的涵義•••••••••190
      第三節 對後續研究之建議••••••••••••••201
      參考文獻•••••••••••••••204
      附錄：本研究所使用之問卷•••••••224
參考文獻 參考文獻
一、中文部分
中時晚報，（民90 a），互動不良，90.03.22。
中時晚報，（民90 b），不配合？事務官：首長出現權力的傲慢， 90.
03.22。
中國時報，（民89），施政錯亂 信心喪失，89.09.17。
中國時報，（民89），政爭拖垮經濟 景氣敗在信心，89.12.28。
中國時報，（民90），批鬥事務官無助行政效率的提升，90.03.23。
王保進，（民88），視窗版ＳＰＳＳ與行為科學研究，臺北：心理出版
社。
朱雲漢，（民89），正視台灣信心危機的根源，中國時報，89.12.11。
Cohen, A. & Vigoda, E. (2000). " Do Good Citizens Make Good
Organizational Citizens？ An Empirical Examination of the
Relationship Between General Citizenship and Organiza-
tional Citizenship Behavior in Israel," Administration &
Society. 32(5), pp.596-624.
Coleman, J. S. (1990). Foundations of Social Theory. The Bel-
knap Press of Harvard University Press.
Conrad, C. & Poole, M. S. (1998). Strategic Organizational
Communication. Fort Worth：Harcourt Brace College Publi-
股份有限公司。
Barney, J. B., & Hanson, M. H. (1994). "Trustworthiness as a
shers.
Creed, W. E. D. & Miles, R.(1996). "Trust in Organizations： A
Linking Organizational Forms, Managerial Philosophies, and
the Opportunity Costs of Controls," in R. M. Kramer & T. R.
Tyler (eds.), Trust in Organizations：Frontiers of Theory
and Research. Thousand Oaks, CA： Sage Publications, pp.16-
38.
Cummings, L. L. & Bromiley, P. (1996). "The Organizational
Trust Inventory (OTI)：Development and Validation," in R.
M. Kramer & T. R. Tyler (eds.), Trust in Organizations
Source of Competitive Advantage," Strategic Management
吳定、張潤書、陳德禹、賴維堯，（民89），行政學（二），修訂四版
：Frontiers of Theory and Research. Thousand Oaks, CA：
Sage Publications, pp.302-330.
Daft, R. L. (1995). Organization Theory and Design, New York
：West Publishing Company.
Daley, D. M. & Vasu, M. L. (1998). "Fostering Organizational
Trust in North Carolina：The Pivotal Role of Administra-
tors and Political Leaders," Administration & Society, 30
(March), pp.62-84.
Davenport, S., Davies, J. & Grimes, C. (1999). "Collaborative
Journal, 15, pp.175-190.
Research Programmes：Building Trust from Difference," Te-
，臺北：國立空中大學。
chnovation, 19(1), pp.31-40.
Deckop, J. R & Cirka, C. C. (1999). "Getting More Than You Pay
For：Organizational Citizenship Behavior and Pay-for-per-
formance Plans," Academy of Management Journal, 42(4), pp.
420-428.
De Dreu, C. K. W., Giebels, E. & Van de Vliert, E. (1998).
"Social Motives and Trust in Integrative Negotiation：The
Disruptive Effects of Punitive Capability," Journal of App-
Barney, J. B. & Hesterly, W. (1996). " Organizational Econo-
lied Psychology, 83(3), pp.408-422.
Deluga, R. J. (1994). "Supervisor Trust Building, Leader-member
吳瓊恩，（民85），行政學，臺北：三民書局。
Exchange and Organizational Citizenship Behavior, "Journal
of Occupational and Organizational Psychology, 67, pp.315-3
26.
Deutsch, M. (1962). " Cooperation and Trust：Some Theoretical
Notes," Industrial Relations, 8(1), pp.1-27.
Dirks, K. T. (2000). "Trust in Leadership and Team performance
：Evidence from NCCA Basketball," Journal of Applied Psy-
mics：Understanding the Relationship between Organiza-
chology, 85(6), pp.1004-1012.
Doney, P. M. & Cannon, J. P. (1997). "An Examination of the
Nature of Trust in Buyer-Seller Relationship, " Journal of
林端，（民89），雙重信任危機考驗新政府，中國時報，89.09.22。
Marketing, 61, pp.3-21.
Driscoll, J. W. (1978). "Trust and Participation in Organiza-
tional Decision Making as Predictors of Satisfaction,"
Academy of Management Journal, 21, pp.44-56.
Dyer, J. H. & Singh, H.(1998). "The Relational View : Cooper-
ative Strategy and Sources of Interorganizational Compe-
tions and Economic Analysis," in S. R. Clegg, C. Hardy &
titive Advantage," Academy of Management Review, 23(4), pp.
660-679.
Eastman, K. K. (1994). "In the Eyes of the Beholder：An Att-
ributional Approach to Ingratiation and Organizational
林淑姬，（民81），薪酬公平、程序公平與組織承諾、組織公民行為關
Citizenship Behavior," Academy of Management Journal, 37,
pp.1379-1391.
Eisenhardt, K. M. (1989). "Agency Theory：As Assessment and
Review," Academy of Management Review, 14, pp.57-74.
Erikson, E. H. (1963). Childhood and Society. New York：Norton.
W. R. Nord (eds.), Handbook of Organization Studies. London
Farh, J. L., Earley, P. C. & Lin, S. C. (1997). " Impetus for
Action：A Cultural Analysis of Justice and Organizational
Citizenship Behavior in Chinese Society," Administrative
Science Quarterly, 42, pp.421-444.
French, W. & Bell, C. (1995). Organizational Development：Be-
係之研究。國立政治大學企業管理研究所博士論文。
havior Science Interventions for Organization Improvement.
New Jersey：Prentice-Hall, Inc.
Gilbert, J. A. & Li-Ping Tang, T. (1995). "An Examination of
Organizational Trust," Public Personnel Management, 27(3),
：Sage Publications. pp.115-147.
pp.321-336.
Golembiewski, R. T. & McConkie, M (1975). " The Centrality of
Interpersonal Trust in Group Process," in C. L. Cooper
(ed.), Theories of Group Process. New York：John Wiley &
Sons, Inc. pp.131-185.
Graen, G., Novak, M. & Sommerkamp, P. (1982). "The Effect of
林鉦棽，（民85），組織公正、信任、組織公民行為之研究：社會交換
Leader－Member Exchange and Job Design on Productivity and
Satisfaction：Testing a Dual Attachment Model," Organiza-
tional Behavior and Human Performance, August, pp.109-131.
Bass, B. M. (1990). " From Transactional to Transformantional
Graham, J. W. (1991). "An Essay on Organizational Citizenship
Behavior," Employee Responsibilities and Right Journal, 4,
pp.249-270.
Greenberg, J. & Baron, R. A. (1997). Behavior in Organizations
：Understanding and Managing The Human Side of Work. New
Jersey：Prentice-Hall, Inc.
Greenberg, J. (1999). Managing Behavior in Organizations. New
理論之觀點，管理科學學報，第十三卷，第三期，第 391-415頁。
Jersey：Prentice Hall, Inc.
Gulati, R. (1995a). "Does Familiarity Breed Trust : The Impli-
leadership：Learning to Share the Vision," Organizational
cations of Repeated Ties fo r Contractual Choice in Alli-
ances", Academy of Management Journal, 38(1), pp. 85-112.
Gulati, R. & Singh, H. (1998). "The Architecture of Cooper-
ation：Managing Coordination Costs and Appropriation Con-
cerns in Strategic alliances," Administrative Science
Quarterly, 43, PP.781-814.
Hackman, J. R. & Oldham, G. R. (1976). "Motivation through the
Design of Work：Test of a Theory, "Organizational Behavior
林淑卿，（民86），重建政府改革中的信任關係，人力發展，第四十四
and Human performance, 16, pp.250-279.
李美枝，（民80），社會心理學－理論研究與應用，臺北：大洋出版社
Handy, C. (1993). Understanding Organizations. New York：Ox-
ford University Press.
Harcourt, A. H.(1985). "Help, Cooperation and Trust in Ani-
mals," in Robert A. Hinde & Jo Groebel (eds.), Coopera-
tion and Personal Behaviour," New York：Cambridge Uni-
versity, pp.15-26211.
Herzberg, F. (1996). "One More Time：How Do You Motivate Em-
ployees？" in J. Steven Ott (ed.), Classic Readings in
Organizational Behavior, 2nd., Belmont：Wadsworth Publi-
期，第28-33頁。
Dynamics, Winner, pp.19-31.
shing Company.
Hofstede, G. (1980). Culture`s Consequences： International
Difference in Work-related Values. Beverly Hills, CA：Sage.
Hollis, M. (1998). Trust within Reason. Cambridge：Cambridge
University Press.
Hosmer, L. T. (1995). " Trust：The Connecting Link Between
Organizational Theory and Philosophical Ethics," Academy
of Management Review, 20(2), pp.379-403.
Hui, C., Lam, S. S. K. & Law, K. K. S. (2000). " Instrumental
Values of Organizational Citizenship Behavior for Promo-
Bateman, T. S. & Organ, D. W.(1983). "Job Satisfaction and the
孫非等譯，（民88），（ Peter, M. Blau 原著），社會生活中的交換
tion：A Field Quasi-Experiment," Journal of Applied Psy-
chology. 85(5), pp.822-828.
Inkeles, A. (1969). "Participant Citizenship in Six Develop-
ing Countries," The American Political Science Review,
63, pp.1120-1141.
Jennings, E.T. Jr. & Ewalt, J. A. G. (1998). " Interorganiza-
tional Coordination, Administrative Consolidation, and
Policy Performance," Public Administration Review, 58(
September/October), pp.417-428.
Good Soldier：The Relationship between Affect and Employee
Jones, G. R. & Geroge, J. M. (1998). "The Experience and Evo-
與權力，臺北：桂冠圖書公司。
lution of Trust：Implication for Cooperation and Teamwork,"
Academy of Management Review, 23(3), pp.531-546.
Katz, D. (1964). "The Motivational Basis of Organizational Be-
havior," Behavioral Science, 9, pp.131-146.
Katz, D. & Kahn, R. L. (1966). The Social Psychology of Organ-
izations. New York：John Willy & Sons, Inc.
Koys, D. J. (2001). "The Effect of Employee Satisfaction, Or-
ganizational Citizenship Behavior, and Turnover on Organi-
Citizenship," Academy of Management Journal.26, pp.587-595.
zational Effectiveness：A Unit-level, Longitudinal Study,"
Personnel Psychology, 54, pp.101-114.
孫本初，（民87），公共管理，台北：智勝文化事業有限公司。
Konovsky, M. A. & Organ, D. W. (1996), "Dispositional and Con-
textual Determinants of Organizational Citizenship Behavior
," Journal of Organizational Behavior. 17, pp.253-266.
Konovsky, M. A. & Pugh, S. D. (1994). "Citizenship Behavior
and Social Exchange," Academy of Management Journal, 37(3)
, pp.656-669.
Korsgaard, M. A., Schweiger, D. M. & Sapienza, H. J. (1995).
Beccerra, M. & Gupta, A. K.(1999). "Trust within the Organiza-
"Building Commitment, Attachment, and Trust in Strategic
Decision making Teams：the Role of Procedural Justice,"
Academy of Management Journal, 38(1), pp. 60-84.
孫本初、吳復新、夏學理、許道然，（民88），組織發展，臺北：國立
Kramer, R. M. & Tyler, T. R. (eds.),(1996). Trust in Organi-
zations：Frontiers of Theory and Research. Thousand Oaks,
CA：Sage Publications.
Lam, S. S. K., Hui, C. & Law, K. S. (1999). " Organizational
Citizenship Behavior：Comparing Perspectives of Supervi-
sors Subordinates Across Four International Samples,"
tion：Integrating the Trust Literature with Agency Theory
Journal of Applied Psychology, 84(4), pp.594-601.
Lambert, S. J.(2000). "Added Benefits：The Link Between Work
-Life Benefits and Organizational Citizenship Behavior,"
Academy of Management Journal, 43(5), pp.801-815.
空中大學。
Lane, G. (1998). "Introduction： Theories and Issues in the
Study of Trust," in C. Lane & R. Bachmann (eds.), Trust
Within and Between Organizations. New York：Oxford Uni-
versity Press. pp.1-30.
Lewicki, R. J. & Bunker, B. B. (1996). "Developing and Main-
and Transaction Cost Economics," Public Administration
taining Trust in Work Relationships," in R. M. Kramer &
T. R. Tyler (eds.), Trust in Organizations：Frontiers of
Theory and Research. Thousand Oaks, CA：Sage Publications, pp.114-139.
Lewis, J. D. & Weigert, A. (1985). "Trust as a Social Reality,"
Social Forces, 63(4), June, pp.967-985.
孫本初（民89），轉換型領導對台北市政府行政績效影響之研究，台北
Luhmann, N. (1979). Trust and Power. New York：Wiley.
Luthans, F. & Kreitner, R. (1985). Organizational Behavior Mo-
dification and Beyond. Glenview：Scott, Foresmen and Co-
mpany.
Quarterly, Summer, pp.177-203.
Mayer, R. C., Davis, J. H. & Schoorman, F. D. (1995). " An In-
tegrative Model of Organizational Trust," Academy of Mana-
gement Review, 20(3), pp.709-734.
MacKenzie, S. B., Podsakoff, P. M. & Fetter, R. (1991). " Or-
ganizational Citizenship Behavior and Objective Producti-
vity as Determinants of Managerial Evaluations of Sales-
市政府研究發展考核委員會委託。
person Performance," Organizational Behavior and Human De-
cision Processes, 50, pp.123-150.
MacKenzie, S. B., Podsakoff, P. M. & Fetter, R. (1993). " The
Beehr, T. A. (1996). Basic Organizational Psychology. Boston：
Impact of Organizational Citizenship Behavior on Evalua-
tions of Salesperson Performance," Journal of Marketing,
57, pp.70-80.
McAllister, D. J. (1995). "Affect- and Cognition-based Trust
as Foundations for Interpersonal Cooperation in Organiza-
tions," Academy of Management Journal, 38, pp.24-59.
McGregor, D. M. (1996). "The Human Side of Enterprise," in J.
孫本初，（民90），組織中員工授能之探討，空專學訊，第一四四期，
S. Ott (ed.), Classical Readings in Organizational Beha-
vior, Belmont：Wadsworth Publishing Company, pp.57-62.
Allyn and Bacon.
Mcknight, D. H., Cummings L. L. & Chervany, N. L. (1998). "In-
itial Trust Formation in New Organizational Relationship,"
Academy of Management Review, 23(3), pp.473-490.
McLain, D. L. & Hackman, K.(1999). "Trust, Risk, and Decision-
making in Organizational Change," Public Administration
Quarterly, Summer, pp.152-176.
Mishra, J. (1990), "Trust in Employee/Employer Relationships：
A Survey of West Michigan Managers," Public Personnel Mana-
第94-98頁。
gement, 19(4), pp.443-463.
。
Mishra, A. K. (1996). "Organizational Responses to Crisis：The
Centrality of Trust," in R. M. Kramer & T. R. Tyler(eds.),
Trust in Organizations：Frontiers of Theory and Research.
Thousand Oaks, CA：Sage Publications , pp.261-287.
Moore, S. F., Shaffer, L. S., Pollak, E. L., & Taylor-Lemcke,
P. (1987). " The Effect of Interpersonal Trust and Prior
Common Problem Experience on Common Management," Journal
of Social Psychology, 127, pp.19-29.
Moorhead, G. & Griffin, R. W.(1998). Organizational Behavior：
張文華，（民89），基層行政人員組織信任之研究－以台北市區公所為
Behn, R. B. (1995), "The Big Questions of Public Management,"
Managing People and Organizations. New York：Houghton
Mifflin Company.
Moorman, R. H. (1991). "Relationship Between Justice and Or-
ganizational Citizenship Behaviors： Do Fairness Percep-
tions Influence Employee Citizenship？" Journal of App-
lied Psychology, 76(6), pp.845-855.
Moorman, C., Deshpande, R. & Zaltman, G. (1993). "Factors Eff-
ecting Trust in Market Research Relationships," Journal of
Marketing, 57(1), pp.81-101.
Moorman, R. H. (1991). "Relationship Between Justice and Or-
Public Administration Review, 55, July/Aug., pp.314-324.
個案，國立政治大學公共行政學系碩士論文。
ganizational Citizenship Behaviors：Do Faireness Percep-
tions Influence Employee Citizenship？" Journal of App-
lied Psychology, 76(6), pp.845-855.
Morgan, R. M. & Hunt, S. D. (1994). "The Commitment-trust The-
ory of Relationship Marketing," Journal of Marketing, 58,
pp.20-38.
Morrison, E. (1994). " Role Difinitions and Organizational
Citizenship Behavior：The Importance of Understanding the
Employee`s Perspective," Academy of Management Journal,37,
Bhattacharya, R. & Pillutla, M. M. (1998). "A Formal Model of
pp.1543-1567.
張春興，（民78），張氏心理學辭典，臺北：東華書局。
Motowidlo, S. J. (1984). "Does Job Satisfaction Lead to Con-
sideration and Personnal Sensitivity？" Academy of mana-
gement Journal, 27, pp.910-915.
Mount,M. K. & Barrick, M. R. (1998). " Five Reasons Why The
`Big Five` Article Has Been frequently Cited," Personnel
Psychology, 51, pp.849-857.
Nicholson, N. (eds.),(1998). Encyclopedic Dictionary of Organ-
izational Behavior. Malden：Blackwell Publishers Inc.
Trust Based on Outcomes," Academy of Management Review, 23
Niehoff, B. P. & Moorman, R. H. (1993). "Justice as a Medi-
ator of the Relationship between Methods of Monitoring
張春興，（民79），現代心理學，臺北：東華書局。
and Organizational Citizenship Behavior," Academy of Ma-
nagement Journal, 36, pp. 527-556.
Nooteboom, B. (1996). " Trust, Opportunism, and Governance：
A Process and Control Model," Organization Studies, 17,
pp.985-1010.
Nyhan, R. C. & Marlowe, H. A. (1997). "The Psychometric Pro-
perties of the Organizational Trust Inventory," Evaluation
(4), pp.459-472.
Review, 21, pp.614-635.
Nyhan, R. C. (1999). " Increasing Affective Organizational
Commitment in Public Organizations," Review of Public
陳義勝，（民85），組織氣候、工作特性及管理形態透過組織公民行為
Personnel Administrative, Summer, pp.58-70.
Nyhan, R. C. (2000). " Changing the Paradigm：Trust and Its
Role in Public Sector Organizations," American Review of
Public Administration, 30(1), March, pp.87-109.
O`Reilly Ⅲ, C. & Chatman, J. (1986). "Organizational Commi-
tment and Psychological Attachment：The Effects of Comp-
Bigley, G. A. & Pearce, J. L. (1998). "Straining for Shared
liance, Identification, and Internalization on Prosocial
Behavior," Journal of Applied Psychology, 71(3), pp.492
-499.
Organ, D. W. (1988). Organizational Citizenship Behavior：The
對政治行為、組織承諾及社會賦閒效果之相關研究，台北：行政院
Good Solider Syndrome. Lexington, MA：Lexington Books.
Organ, D. W. & Konovsky, M. A. (1989). " Cognitive Versus
Affective Determinants of Organizational Citizenship Be-
havior," Journal of Applied Psychology, 74(1),pp.157-164.
Organ, D. W. (1990). "The Motivational Basis of Organization-
Meaning in Organization Science：Problems of Trust and
al Citizenship Behavior," in B. M. Staw & L. L. Cummings
(eds.), Research in Organizational Behavior, Greenwich,
CT：JAI Press, 12, pp.43-72.
Organ, D. W. & Paine, J. B. (1999). " A New Kind of Perfor-
mance for Industrial and Organizational Psychology：Re-
國家科學委員會專題研究計畫。
cent Contributions to the Study of Organizational Citi-
zenship Behavior," in C. L. Cooper & L. T. Robertson (
eds.), International Review of Industrial and Organiza-
tional Psychology, New York：John Wiley & Sons, Inc. Vol.
Distrust," Academy of Management Review, 23(3), pp.393-40
14, pp.337-368.
Osborne, D. & Plastrik, P. (1997). Banishing Bureaucracy：The
Five Strategies for Reinventing Government. Reading, Mass.
：Addison Wesley Publishing Company, Inc.
Pearce, J. & Gregersen, H. B. (1991). "Task Interdependence
and Extrarole Behavior：A Test of the Mediating Effects of
陳明正，（民85），組織公平與組織公民行為關係之研究－以金融業為
Felt Responsibility," Journal of Applied Psychology, 76(6)
, pp.838-844.
Pillai, R., Schriesheim, C. A. & Williams, E. S. (1999)."Fair-
4.
ness Perceptions and Trust as Mediators for Transforma-
tional and Transactional Leadership：A Two-Sample Study,"
Journal of Management, 25(6), pp.897-933.
Podsakoff, P. M., MacKenzie, S. B., Moorman, R. H. & Williams,
M. L. (1990). "Transformational Leader Behaviors and Their
Effects on Follows` Truth in Leader, Satisfaction, and
Organizational Citizenship Behaviors," Leadership Quarter-
例，淡江大學管理科學研究所碩士論文。
ly, 1, pp.107-142.
Podsakoff, P. M., Mackenzie, S. B. & Bommer, W. H., (1996).
Blau, P. M. (1964). Exchange and Power in Social Life. New York
" Transformational Leader Behaviors and Substitutes for
Leadership as Determinants of Employee Satisfaction, Co-
mmitment, Trust, and Organizational Citizenship Behaviors, "
Journal of Management , 22(2), pp.259-298.
Podsakoff, P. M, Ahearne, M. & MacKenzie, S. B. (1997), " Or-
ganizational Citizenship Behavior and the Quantity and Qua-
lity of Work Group Performance," Journal of Applied Psycho-
logy, 18(2), pp.262-270.
陳威豪，（民86），政府信任的重建之道，人力發展，第四十七期，第
Ring, P. S. & Van de Ven, A. H. (1992). "Structuring Cooper-
李沛良，（民83），社會研究的統計分析，臺北：巨流出版社。
ative Relationships between Organizations," Strategic
Management Journal, 13, pp.483-498.
Robinson, S. L. & Morrison, E. W. (1995). "Psychological Con-
tracts and OCB：The Effect of Unfulfilled Obligations on
Civil Virtue Behavior," Journal of Organizational Behavior
,16, pp.289-298.
Robinson, S. L. (1996). "Trust and Breach of the Psychological
Contract," Administrative Science Quarterly, 41, pp.574-59
9.
42-48頁。
：Wiley.
Robbins, S. P. (1998). Organizational Behavior：Concepts, Con-
troversies, Applications, 8th ed. New Jersey：Prentice-
Hall.
Rotter, J. B. (1967). " A new Scale for the Measurement of
Interpersonal Trust," Journal of Personality, 36, pp.651-
665.
Rotter, J. B. (1971). "Generalized Expectancies for Interper-
sonal Trust," American Psychology, 26, pp.443-452.
Rotter, J. B. (1980). "Interpersonal Trust, Trustworthiness,
and Qullibility," American Psychology, 35, pp.1-7.
Bolino, M. C. (1999). "Citizenship and Impression Management：
陳金貴，（民88），公務人員世代差異管理的探討，公務人員月刊，第
Rousseau, D. M. & Parks, J. M. (1993). "The Contracts of In-
dividual and Organizations," in B. M. Staw & L. L. Cumm-
ings (eds.), Research in Organisational Behavior, vol.15,
pp.1-43. Greenwich, CT：JAI Press.
Ryan, K. D. & Oestreich, D. K.(1998). Driving Fear Out of the
Workplace：Creating the High-Trust, High-Performance Or-
ganization. 2nd, San Francisco：Jossey-Bass Publishers.
Sabatelli, R. M., Buck, R. & Dreyer, A. (1983). "Locus of Con-
trol, Interpersonal Trust, and Nonverbal Communication
Good Soldiers or Good Actors？" Academy of Management Re-
Accuracy," Journal of Personality and Social Psychology, 44
十九期，第10-19頁。
(2), pp.399-409.
Sabel, C. F. (1993). "Studied Trust：Building New Forms of Co-
operation in a Volatile Economy," Human Relations, 46(9),
pp.1133-1170.
Schnake, M. (1991). "Organizational Citizenship： A Review,
Proposed Model, and Research Agenda," Human Relations, 44,
pp.735-759.
Schneider, R. J. & Hough, L. M. (1995). "Personality and In-
view, 24(1), pp.82-98.
dustrial/Organizational Psychology," in C. L. Cooper & I.
T. Robertson (eds.), International Review of Industrial
許道然，（民86），不同待遇類型與待遇滿足感及組織公民行為關係之
and Organizational Psychology.Vol.10, New York：John Wiley
& Sons Inc. pp.75-130.
Shockley-Zalabak, P. (1999). Fundamentals of organizational
Communication：Knowledge, Sensitivity, Skills, Values. New
York : Addison-Wesley Longman, Inc.
Senge, P. M. (1996). "The Fifth Discipline：The Art and Prac-
tice of the Learning Organization," in J. S. Ott (eds.),
Boon, S. D. & Holmes, J. G. (1985). " The Dynamics of Inter-
Classic Readings in Organizational Behavior, Belmont：Wad-
sworth Publishing Company. pp.506-512.
Shaw, R. B. (1997). Trust in the Balance：Building Successful
研究，空大行政學報，第九期，第349-386頁。
Organizations on Results, Integrity, and Concern. San Fran-
cisco：Jossey-Bass Publishers.
Sheppard, B. H. & Tuchinsky, M. (1996). "Micro-OB and the Net-
work Organization," in R. M. Kramer & T. R. Tyler (eds.),
Trust in Organizations：Frontiers of Theory and Research.
Thousand Oaks, CA：Sage Publications, pp.140-165.
personal Trust：Resolving Uncertainty in the Face of Risk,
Smith, C. A, Organ, D. W. & Near, J. P. (1983). " Organiza-
tional Citizenship Behavior：Its Nature and Antecedent,"
Journal of Applied Psychology," 68(4), pp.653-63.
Thomas, C. W. (1998). "Maintaining and Restoring Public Trust
黃希庭等譯（R. L. Solo 原著)，（民81），認知心理學，臺北：五南
in Government Agencies and Their Employees," Administra-
tion & Society, 30(May), pp.166-193.
Tyler, T. R. & Degoey, P. (1996). " Trust in Organizational
Authorities：The Influence of Motive Attributions on Will-
ingness to Accept Decisions," in R. M. Kramer & T. R. Ty-
" in Robert A. Hinde & Jo Groebel (eds.), Cooperation and
ler (eds.), Trust in Organizations：Frontiers of Theory
and Research. Thousand Oaks, CA： Sage Publications, pp.
331-356.
Tyler, T. R. & Kramer, R. M. (1996). " Whither Trust？" in R.
M. Kramer & T. R. Tyler (eds.), Trust in Organizations：
圖書出版有限公司。
Frontiers of Theory and Research. Thousand Oaks, CA：Sage Publications, pp.1-15.
Van Dyne, L. & Ang, S. (1998). "Organizational Citizenship Be-
havior of Contingent Workers in Singapore," Academy of
Management Journal, 41(6), pp.692-703.
Personal Behaviour. New York：Cambridge University, pp.190
Van Dyne, L., Graham, J. G. & Dienesch, R. M. (1994). " Org-
anizational Citizenship Behavior：Construct Redefinition,
Operationalization, and Validation," Academy of Management
Journal, 37, pp.765-802.
Vasu, M. L., Stewart, D. W. & Garson, G. D. (1990), Organiza-
tional Behavior and Public management, New York：Marcel
黃英忠、曹國雄、黃同圳、張火燦、王秉鈞，（民87），人力資源管理
Dekker, Inc.
Werner, J. M. (1994). "Dimensions That Make a Difference：Ex-
amining the Impact of In-Role and Extra-Role Behaviors on
-211.
Supervisory Ratings," Journal of Applied Psychology, 79(1),
pp.98-107.
Whitener, E. M., Brodt, S. E., Korsgaard, M. A. & Werner, J. M.
(1998). "Managers as Initiators of Trust：An Exchange Re-
lationship Framework for Understanding Managerial Trust-
worthy Behavior," Academy of Management Review, 23(3), pp
.513-530.
，臺北：華泰書局。
Wicks, A. C., Berman, S. C. & Jones, T. M. (1999). "The Struc-
ture of Optimal Trust：Moral and Strategic Implication,"
Brady, H. E., Verba, S. & Schlozmzn, K. L. (1995). "Beyond SES
Academy of Management Review, 24(1), pp.99-116.
Williams, L. J. & Anderson, S. E. (1991). "Job Satisfaction
and Organizational Commitment as Predictors of Organiza-
tional Citizenship and in-role Behaviors,"Journal of Mana-
gement, 17, pp.601-617.
Williamson, O. E. (1975). Markets and Hierarchies： Analysis
and Antitrust Implications. New York: Free Press.
Williamson, O. E. (1985). The Economic Institution of Capita-
詹志禹、賴世培，（民85），應用統計，臺北：國立空中大學。
lism. New York：Free Press.
李茂興、余伯泉譯，（民84），( E.Aronson, T. D. Wilson & R. M.
Wright, P. M., Georga, J. M., Farnsworth, S. R. & McMahan, G.
C. (1993). "Productivity and Extra-role Behavior：The Eff-
ects of Goals and Incentives on Spontaneous Helping,"
Journal of Applied Psychology, 78, pp.374-381.
Zand, D. E. (1972). "Trust and Managerial Problem Solving,"
Administrative Science Quarterly, 17, pp.229-239.
Zucker, L. G. (1986). "Production of Trust： Institutional
Sources of Economic Structure, 1840-1920, " Research in
Organizational Behavior, Greenwich, CT：JAI Press.18, pp.
楊語芸譯（K. Deaux, F. C. Dane & L. S. Wrightsman 原著），（民
：A Resource Model of Political Participation," American
53-111.
86），九０年代社會心理學，臺北：五南圖書出版有限公司。
楊瑪利，（民89），背叛，載於天下雜誌，12月，第44-102頁。
趙其文，（民82），人事行政，臺北：中華電視公司教學部。
廖國鋒、范淼、許世卿，（民90），組織結構特性對組織公正與組織公
民行為關係影響之研究，中華管理學報，第二卷，第二期，第43-5
8 頁。
蔡文輝，（民73），社會學理論，臺北：三民書局。
鄭錫鍇，（民88年），ＢＯＴ統理模式的研究－兼論我國興建南北高速
鐵路政策發展，國立政治大學公共行政學系博士論文。
Political Science Review, 89, pp.271-294.
劉麗貞譯，( Katie Hafner 原著)（民89），"今天在家上班如何？"電
腦家庭， No.59，十二月號，第76-78頁。
賴維堯，（民81），我國中央機關高級文官（司處長）政策制訂行為與
態度之研究，國立政治大學政治研究所博士論文。
盧偉斯，（民84），「組織學習」概念的發展與義辨，張家洋主編，公
共行政的知識議題與新趨勢（上），臺北：自行出版。
聯合報，（民89），「嘴巴政治」與「信心危機」，89.11.07。
顧忠華，（民82），法制與信任－一個法律社會學的探討，中國比較法
學報，第十四期，第203-233頁。
二、英文部分
Brockner, J. & Siegel, P. (1996). " Understanding the Interac-
Allen, T. D. & Rush, M. C. (1998). "The Effects of Organiza-
tional Citizenship Behavior on Performance Judgments： A
Field Study and a Laboratory Experiment," Journal of Appl-
ied Psychology. 83(2), pp.247-260.
Andalleeb, S. S.(1995). "Dependence Relations and the Modera-
ting Role of Trust：Implications for Behavioral Intention
in Marketing Channels," International Journal of Research
in Marketing, 12, pp.157-172.
Angle, H. L. & Perry, J. L.(1981). "An Empirical Assessment of
Organizational Commitment and Organizational Effectiveness
tion between procedural and Distributive Justice," in R. M.
," Administrative Science Quarterly, 26, pp.1-14.
Ashton, M. C. (1998). " Personality and Job Performance：the
Importance of Narrow Traits," Journal of Organizational
Behavior, 19, pp.289-303.
Baba, M. L. (1999). " Dangerous Liaisons：Trust, Distrust, and
Information Technology in American Work Organizations,"
Human Organization, 58(3), pp.331-346.
Bandura, A. (1969). Principles of Behavior Modification. New
York：Holt, Rinehart & Winston, Inc.
Barnard, C. I. (1938). The Functions of the Executive. Cam-
Kramer & T. R. Tyler (eds.), Trust in Organizations：Fron-
bridge, Mass.：Harvard University Press.
tiers of Theory and Research. Thousand Oaks, CA：Sage Publications, pp.331-356.
Brooks, L. (1999). Organisational Behaviour. London：Pitman
Publishing.
Buchanan, B. (1974). " Building Organizational Commitment：The
Socialization of Managers in Work Organizations," Admni-
Akert 原著 )，社會心理學，臺北：揚智文化事業股份有限公司。
strative Science Quarterly, 19, pp.533-546.
Butler, J. K. (1983). "Reciprocity of Trust Between Professio-
nals and Their Secretaries," Psychological Reports, 53, pp.
411-416.
Bulter, J. K. & Cantrell, R. S. (1984). "A Behavioral Decision
Theory Approach to Modeling Dyadic Trust in Superiors and
Subordinates," Psychological Reports, 55, pp.19-28.
Butler, J. K. (1991). "Toward Understanding and Measuring Con-
ditions of trust：Evolution of a Conditions of Trust In-
ventory," Journal of Management, 17, pp.643-663.
李宛蓉譯，（民87），法蘭西斯．福山（Francis Fukuyama）原著，誠
Cameron, K. S. & Quinn, R. E. (1999). Diagnosing and Changing
Organizational Culture. Reading, Mass.：Addison Wesley.
Carnevale, D. G. & Wechsler, B. (1992). "Trust in the Public
Sector：Individual and Organizational Determinants," Ad-
ministration & Society, 23(4), February, pp.471-494.
Carnevale, D. G. (1995). Trustworthy Government. San Franci-
sco：Jossey-Bass Publishers.
Carnevale, D. G. (1998). " Organizational Trust," in Tay M.
Shafritz (ed.), The International Encyclopedia of Public
and Administration. Westview Press.
信：社會德性與繁榮的創造，臺北：立緒文化事業有限公司。
Chattopadhyay, P. (1999). "Beyond Direct and Symmetrical Eff-
ects：the Influence o f Demographic Dissimilarity on Or-
ganizational Citizenship Behavior," Academy of Management
Journal. 42, pp.273-287.
Chen, Xiao-Ping, Hui, C. & Sego, D. J. (1998), "The Role of
Organizational Citizenship Behavior in Turnover：Conceptua-
lization and Preliminary Test of Key Hypotheses," Journal
of Applied Psychology, 83(6), pp.921-931.
Clegg, S. & Hardy, C. (1996). " Conclusion：Representations,"
in S. Clegg & C. Hardy (eds.), Handbook of Organization
吳思華，（民88），策略九說：策略思考的本質，臺北：臉譜文化事業
Studies. Thousand Oaks, CA：Sage Publications, pp.676-708.
描述 博士
國立政治大學
公共行政研究所
85256502
90
資料來源 http://thesis.lib.nccu.edu.tw/record/#B2002000007
資料類型 thesis
dc.contributor.advisor 孫本初zh_TW
dc.contributor.author (Authors) 許道然zh_TW
dc.creator (作者) 許道然zh_TW
dc.date (日期) 2001en_US
dc.date.accessioned 18-Sep-2009 17:02:24 (UTC+8)-
dc.date.available 18-Sep-2009 17:02:24 (UTC+8)-
dc.date.issued (上傳時間) 18-Sep-2009 17:02:24 (UTC+8)-
dc.identifier (Other Identifiers) B2002000007en_US
dc.identifier.uri (URI) https://nccur.lib.nccu.edu.tw/handle/140.119/36073-
dc.description (描述) 博士zh_TW
dc.description (描述) 國立政治大學zh_TW
dc.description (描述) 公共行政研究所zh_TW
dc.description (描述) 85256502zh_TW
dc.description (描述) 90zh_TW
dc.description.abstract (摘要) 本研究旨在探討組織信任和組織公民行為之間的關係。所謂組織信任乃組織成員對其主管和服務機關所抱持的一種認知和信念系統。它包括組織成員對主管工作能力的評價、對主管之行為舉止是否可靠或前後一致的認知，以及對組織中成員互動是否真誠、可靠的瞭解。至於組織公民行為則為組織成員自發性的一種對組織長期績效有益的利社會行為，這種行為除與組織的正式規範無關外，也不受組織中獎懲機制的約束。根據國內外零星的研究，組織信任和組織公民行為之間確有正相關存在。惟多數之實證調查均係以私部門為對象，甚少及於政府機關。且使用之量表亦以私部門之運作現況為基礎編製而成，因此無法完全顯現公部門組織運作的實況。
     本研究在整理和歸納國內外理論性和實證性文獻之後，除分別對組織信任和組織公民行為提出整合性及分析性的概念架構外，並進一
     步編製公部門組織公民行為量表。最後並以此新編量表作為測量工具
     ，檢驗我國行政院所屬一級部會非主管級公務員在組織信任和組織公民行為之間的關連性。在經由因素分析之後，組織信任得到「主管信任」和「機構信任」兩個因素，組織公民行為則得到「敬業」、「樂群」、「守分」、「忠誠」和「熱心」五個因素。而研究的結果則發現，組織信任和組織公民行為有顯著之中度正相關。另在組織信任各構面和組織公民行為各構面之間的關聯性分析方面，則發現除「機構信任」和「敬業」兩者為極弱度正相關，且缺乏顯著性外，其他變項之間都能達到顯著的正相關。
     此外，本研究亦探討七項人口變項（性別、年齡、教育程度、官等、擔任公職年資、在服務機關任職年資和薪資水準）和組織信任以及組織公民行為之間的關連性，結果發現此七項人口變項在整體組織信任和組織公民行為的表現上，均無顯著性差異存在。
     最後，本研究並根據研究發現提出討論，並分別從組織信任和組織公民行為兩個面向探討研究結果對公部門管理的涵義。同時，並從理論模式、研究方法和研究主題三方面提供後續研究之建議。
     
     第一章 緒論•••••••••••••••1
      第一節 研究動機與目的•••••••••••••••01
      第二節 研究方法••••••••••••••••••09
      第三節 研究範圍、研究流程與研究限制••••••••11
      第二章 文獻探討••••••••••••16
      第一節 組織信任之理論與實務之研究•••••••••16
      第二節 組織公民行為之理論與實務之研究•••••••56
      第三節 組織信任與組織公民行為關係文獻之探討••••97
      第三章 研究設計••••••••••••103
      第一節 研究架構與研究變項說明•••••••••••103
      第二節 研究問題與研究假設•••••••••••••107
      第三節 問卷設計••••••••••••••••••115
      第四節 研究調查過程••••••••••••••••128
      第四章 資料分析與結果討論•••••••133
      第一節 資料初步分析••••••••••••••••133
      第二節 組織信任與組織公民行為之關聯性分析•••••140
      第三節 人口變項與組織信任之關聯性分析•••••••152
      第四節 人口變項與組織公民行為之關聯性分析•••••160
     第五章 結論與建議••••••••••172
      第一節 結論••••••••••••••••••••173
      第二節 研究貢獻及對管理實務的涵義•••••••••190
      第三節 對後續研究之建議••••••••••••••201
      參考文獻•••••••••••••••204
      附錄：本研究所使用之問卷•••••••224		zh_TW
dc.language.iso en_US-
dc.source.uri (資料來源) http://thesis.lib.nccu.edu.tw/record/#B2002000007en_US
dc.subject (關鍵詞) 信任zh_TW
dc.subject (關鍵詞) 組織信任zh_TW
dc.subject (關鍵詞) 組織公民行為zh_TW
dc.subject (關鍵詞) 社會交換理論zh_TW
dc.subject (關鍵詞) 心理契約zh_TW
dc.subject (關鍵詞) 逢迎zh_TW
dc.title (題名) 公部門組織信任與組織公民行為關係之研究zh_TW
dc.type (資料類型) thesisen
dc.relation.reference (參考文獻) 參考文獻zh_TW
dc.relation.reference (參考文獻) 一、中文部分zh_TW
dc.relation.reference (參考文獻) 中時晚報，（民90 a），互動不良，90.03.22。zh_TW
dc.relation.reference (參考文獻) 中時晚報，（民90 b），不配合？事務官：首長出現權力的傲慢， 90.zh_TW
dc.relation.reference (參考文獻) 03.22。zh_TW
dc.relation.reference (參考文獻) 中國時報，（民89），施政錯亂 信心喪失，89.09.17。zh_TW
dc.relation.reference (參考文獻) 中國時報，（民89），政爭拖垮經濟 景氣敗在信心，89.12.28。zh_TW
dc.relation.reference (參考文獻) 中國時報，（民90），批鬥事務官無助行政效率的提升，90.03.23。zh_TW
dc.relation.reference (參考文獻) 王保進，（民88），視窗版ＳＰＳＳ與行為科學研究，臺北：心理出版zh_TW
dc.relation.reference (參考文獻) 社。zh_TW
dc.relation.reference (參考文獻) 朱雲漢，（民89），正視台灣信心危機的根源，中國時報，89.12.11。zh_TW
dc.relation.reference (參考文獻) Cohen, A. & Vigoda, E. (2000). " Do Good Citizens Make Goodzh_TW
dc.relation.reference (參考文獻) Organizational Citizens？ An Empirical Examination of thezh_TW
dc.relation.reference (參考文獻) Relationship Between General Citizenship and Organiza-zh_TW
dc.relation.reference (參考文獻) tional Citizenship Behavior in Israel," Administration &zh_TW
dc.relation.reference (參考文獻) Society. 32(5), pp.596-624.zh_TW
dc.relation.reference (參考文獻) Coleman, J. S. (1990). Foundations of Social Theory. The Bel-zh_TW
dc.relation.reference (參考文獻) knap Press of Harvard University Press.zh_TW
dc.relation.reference (參考文獻) Conrad, C. & Poole, M. S. (1998). Strategic Organizationalzh_TW
dc.relation.reference (參考文獻) Communication. Fort Worth：Harcourt Brace College Publi-zh_TW
dc.relation.reference (參考文獻) 股份有限公司。zh_TW
dc.relation.reference (參考文獻) Barney, J. B., & Hanson, M. H. (1994). "Trustworthiness as azh_TW
dc.relation.reference (參考文獻) shers.zh_TW
dc.relation.reference (參考文獻) Creed, W. E. D. & Miles, R.(1996). "Trust in Organizations： Azh_TW
dc.relation.reference (參考文獻) Linking Organizational Forms, Managerial Philosophies, andzh_TW
dc.relation.reference (參考文獻) the Opportunity Costs of Controls," in R. M. Kramer & T. R.zh_TW
dc.relation.reference (參考文獻) Tyler (eds.), Trust in Organizations：Frontiers of Theoryzh_TW
dc.relation.reference (參考文獻) and Research. Thousand Oaks, CA： Sage Publications, pp.16-zh_TW
dc.relation.reference (參考文獻) 38.zh_TW
dc.relation.reference (參考文獻) Cummings, L. L. & Bromiley, P. (1996). "The Organizationalzh_TW
dc.relation.reference (參考文獻) Trust Inventory (OTI)：Development and Validation," in R.zh_TW
dc.relation.reference (參考文獻) M. Kramer & T. R. Tyler (eds.), Trust in Organizationszh_TW
dc.relation.reference (參考文獻) Source of Competitive Advantage," Strategic Managementzh_TW
dc.relation.reference (參考文獻) 吳定、張潤書、陳德禹、賴維堯，（民89），行政學（二），修訂四版zh_TW
dc.relation.reference (參考文獻) ：Frontiers of Theory and Research. Thousand Oaks, CA：zh_TW
dc.relation.reference (參考文獻) Sage Publications, pp.302-330.zh_TW
dc.relation.reference (參考文獻) Daft, R. L. (1995). Organization Theory and Design, New Yorkzh_TW
dc.relation.reference (參考文獻) ：West Publishing Company.zh_TW
dc.relation.reference (參考文獻) Daley, D. M. & Vasu, M. L. (1998). "Fostering Organizationalzh_TW
dc.relation.reference (參考文獻) Trust in North Carolina：The Pivotal Role of Administra-zh_TW
dc.relation.reference (參考文獻) tors and Political Leaders," Administration & Society, 30zh_TW
dc.relation.reference (參考文獻) (March), pp.62-84.zh_TW
dc.relation.reference (參考文獻) Davenport, S., Davies, J. & Grimes, C. (1999). "Collaborativezh_TW
dc.relation.reference (參考文獻) Journal, 15, pp.175-190.zh_TW
dc.relation.reference (參考文獻) Research Programmes：Building Trust from Difference," Te-zh_TW
dc.relation.reference (參考文獻) ，臺北：國立空中大學。zh_TW
dc.relation.reference (參考文獻) chnovation, 19(1), pp.31-40.zh_TW
dc.relation.reference (參考文獻) Deckop, J. R & Cirka, C. C. (1999). "Getting More Than You Payzh_TW
dc.relation.reference (參考文獻) For：Organizational Citizenship Behavior and Pay-for-per-zh_TW
dc.relation.reference (參考文獻) formance Plans," Academy of Management Journal, 42(4), pp.zh_TW
dc.relation.reference (參考文獻) 420-428.zh_TW
dc.relation.reference (參考文獻) De Dreu, C. K. W., Giebels, E. & Van de Vliert, E. (1998).zh_TW
dc.relation.reference (參考文獻) "Social Motives and Trust in Integrative Negotiation：Thezh_TW
dc.relation.reference (參考文獻) Disruptive Effects of Punitive Capability," Journal of App-zh_TW
dc.relation.reference (參考文獻) Barney, J. B. & Hesterly, W. (1996). " Organizational Econo-zh_TW
dc.relation.reference (參考文獻) lied Psychology, 83(3), pp.408-422.zh_TW
dc.relation.reference (參考文獻) Deluga, R. J. (1994). "Supervisor Trust Building, Leader-memberzh_TW
dc.relation.reference (參考文獻) 吳瓊恩，（民85），行政學，臺北：三民書局。zh_TW
dc.relation.reference (參考文獻) Exchange and Organizational Citizenship Behavior, "Journalzh_TW
dc.relation.reference (參考文獻) of Occupational and Organizational Psychology, 67, pp.315-3zh_TW
dc.relation.reference (參考文獻) 26.zh_TW
dc.relation.reference (參考文獻) Deutsch, M. (1962). " Cooperation and Trust：Some Theoreticalzh_TW
dc.relation.reference (參考文獻) Notes," Industrial Relations, 8(1), pp.1-27.zh_TW
dc.relation.reference (參考文獻) Dirks, K. T. (2000). "Trust in Leadership and Team performancezh_TW
dc.relation.reference (參考文獻) ：Evidence from NCCA Basketball," Journal of Applied Psy-zh_TW
dc.relation.reference (參考文獻) mics：Understanding the Relationship between Organiza-zh_TW
dc.relation.reference (參考文獻) chology, 85(6), pp.1004-1012.zh_TW
dc.relation.reference (參考文獻) Doney, P. M. & Cannon, J. P. (1997). "An Examination of thezh_TW
dc.relation.reference (參考文獻) Nature of Trust in Buyer-Seller Relationship, " Journal ofzh_TW
dc.relation.reference (參考文獻) 林端，（民89），雙重信任危機考驗新政府，中國時報，89.09.22。zh_TW
dc.relation.reference (參考文獻) Marketing, 61, pp.3-21.zh_TW
dc.relation.reference (參考文獻) Driscoll, J. W. (1978). "Trust and Participation in Organiza-zh_TW
dc.relation.reference (參考文獻) tional Decision Making as Predictors of Satisfaction,"zh_TW
dc.relation.reference (參考文獻) Academy of Management Journal, 21, pp.44-56.zh_TW
dc.relation.reference (參考文獻) Dyer, J. H. & Singh, H.(1998). "The Relational View : Cooper-zh_TW
dc.relation.reference (參考文獻) ative Strategy and Sources of Interorganizational Compe-zh_TW
dc.relation.reference (參考文獻) tions and Economic Analysis," in S. R. Clegg, C. Hardy &zh_TW
dc.relation.reference (參考文獻) titive Advantage," Academy of Management Review, 23(4), pp.zh_TW
dc.relation.reference (參考文獻) 660-679.zh_TW
dc.relation.reference (參考文獻) Eastman, K. K. (1994). "In the Eyes of the Beholder：An Att-zh_TW
dc.relation.reference (參考文獻) ributional Approach to Ingratiation and Organizationalzh_TW
dc.relation.reference (參考文獻) 林淑姬，（民81），薪酬公平、程序公平與組織承諾、組織公民行為關zh_TW
dc.relation.reference (參考文獻) Citizenship Behavior," Academy of Management Journal, 37,zh_TW
dc.relation.reference (參考文獻) pp.1379-1391.zh_TW
dc.relation.reference (參考文獻) Eisenhardt, K. M. (1989). "Agency Theory：As Assessment andzh_TW
dc.relation.reference (參考文獻) Review," Academy of Management Review, 14, pp.57-74.zh_TW
dc.relation.reference (參考文獻) Erikson, E. H. (1963). Childhood and Society. New York：Norton.zh_TW
dc.relation.reference (參考文獻) W. R. Nord (eds.), Handbook of Organization Studies. Londonzh_TW
dc.relation.reference (參考文獻) Farh, J. L., Earley, P. C. & Lin, S. C. (1997). " Impetus forzh_TW
dc.relation.reference (參考文獻) Action：A Cultural Analysis of Justice and Organizationalzh_TW
dc.relation.reference (參考文獻) Citizenship Behavior in Chinese Society," Administrativezh_TW
dc.relation.reference (參考文獻) Science Quarterly, 42, pp.421-444.zh_TW
dc.relation.reference (參考文獻) French, W. & Bell, C. (1995). Organizational Development：Be-zh_TW
dc.relation.reference (參考文獻) 係之研究。國立政治大學企業管理研究所博士論文。zh_TW
dc.relation.reference (參考文獻) havior Science Interventions for Organization Improvement.zh_TW
dc.relation.reference (參考文獻) New Jersey：Prentice-Hall, Inc.zh_TW
dc.relation.reference (參考文獻) Gilbert, J. A. & Li-Ping Tang, T. (1995). "An Examination ofzh_TW
dc.relation.reference (參考文獻) Organizational Trust," Public Personnel Management, 27(3),zh_TW
dc.relation.reference (參考文獻) ：Sage Publications. pp.115-147.zh_TW
dc.relation.reference (參考文獻) pp.321-336.zh_TW
dc.relation.reference (參考文獻) Golembiewski, R. T. & McConkie, M (1975). " The Centrality ofzh_TW
dc.relation.reference (參考文獻) Interpersonal Trust in Group Process," in C. L. Cooperzh_TW
dc.relation.reference (參考文獻) (ed.), Theories of Group Process. New York：John Wiley &zh_TW
dc.relation.reference (參考文獻) Sons, Inc. pp.131-185.zh_TW
dc.relation.reference (參考文獻) Graen, G., Novak, M. & Sommerkamp, P. (1982). "The Effect ofzh_TW
dc.relation.reference (參考文獻) 林鉦棽，（民85），組織公正、信任、組織公民行為之研究：社會交換zh_TW
dc.relation.reference (參考文獻) Leader－Member Exchange and Job Design on Productivity andzh_TW
dc.relation.reference (參考文獻) Satisfaction：Testing a Dual Attachment Model," Organiza-zh_TW
dc.relation.reference (參考文獻) tional Behavior and Human Performance, August, pp.109-131.zh_TW
dc.relation.reference (參考文獻) Bass, B. M. (1990). " From Transactional to Transformantionalzh_TW
dc.relation.reference (參考文獻) Graham, J. W. (1991). "An Essay on Organizational Citizenshipzh_TW
dc.relation.reference (參考文獻) Behavior," Employee Responsibilities and Right Journal, 4,zh_TW
dc.relation.reference (參考文獻) pp.249-270.zh_TW
dc.relation.reference (參考文獻) Greenberg, J. & Baron, R. A. (1997). Behavior in Organizationszh_TW
dc.relation.reference (參考文獻) ：Understanding and Managing The Human Side of Work. Newzh_TW
dc.relation.reference (參考文獻) Jersey：Prentice-Hall, Inc.zh_TW
dc.relation.reference (參考文獻) Greenberg, J. (1999). Managing Behavior in Organizations. Newzh_TW
dc.relation.reference (參考文獻) 理論之觀點，管理科學學報，第十三卷，第三期，第 391-415頁。zh_TW
dc.relation.reference (參考文獻) Jersey：Prentice Hall, Inc.zh_TW
dc.relation.reference (參考文獻) Gulati, R. (1995a). "Does Familiarity Breed Trust : The Impli-zh_TW
dc.relation.reference (參考文獻) leadership：Learning to Share the Vision," Organizationalzh_TW
dc.relation.reference (參考文獻) cations of Repeated Ties fo r Contractual Choice in Alli-zh_TW
dc.relation.reference (參考文獻) ances", Academy of Management Journal, 38(1), pp. 85-112.zh_TW
dc.relation.reference (參考文獻) Gulati, R. & Singh, H. (1998). "The Architecture of Cooper-zh_TW
dc.relation.reference (參考文獻) ation：Managing Coordination Costs and Appropriation Con-zh_TW
dc.relation.reference (參考文獻) cerns in Strategic alliances," Administrative Sciencezh_TW
dc.relation.reference (參考文獻) Quarterly, 43, PP.781-814.zh_TW
dc.relation.reference (參考文獻) Hackman, J. R. & Oldham, G. R. (1976). "Motivation through thezh_TW
dc.relation.reference (參考文獻) Design of Work：Test of a Theory, "Organizational Behaviorzh_TW
dc.relation.reference (參考文獻) 林淑卿，（民86），重建政府改革中的信任關係，人力發展，第四十四zh_TW
dc.relation.reference (參考文獻) and Human performance, 16, pp.250-279.zh_TW
dc.relation.reference (參考文獻) 李美枝，（民80），社會心理學－理論研究與應用，臺北：大洋出版社zh_TW
dc.relation.reference (參考文獻) Handy, C. (1993). Understanding Organizations. New York：Ox-zh_TW
dc.relation.reference (參考文獻) ford University Press.zh_TW
dc.relation.reference (參考文獻) Harcourt, A. H.(1985). "Help, Cooperation and Trust in Ani-zh_TW
dc.relation.reference (參考文獻) mals," in Robert A. Hinde & Jo Groebel (eds.), Coopera-zh_TW
dc.relation.reference (參考文獻) tion and Personal Behaviour," New York：Cambridge Uni-zh_TW
dc.relation.reference (參考文獻) versity, pp.15-26211.zh_TW
dc.relation.reference (參考文獻) Herzberg, F. (1996). "One More Time：How Do You Motivate Em-zh_TW
dc.relation.reference (參考文獻) ployees？" in J. Steven Ott (ed.), Classic Readings inzh_TW
dc.relation.reference (參考文獻) Organizational Behavior, 2nd., Belmont：Wadsworth Publi-zh_TW
dc.relation.reference (參考文獻) 期，第28-33頁。zh_TW
dc.relation.reference (參考文獻) Dynamics, Winner, pp.19-31.zh_TW
dc.relation.reference (參考文獻) shing Company.zh_TW
dc.relation.reference (參考文獻) Hofstede, G. (1980). Culture`s Consequences： Internationalzh_TW
dc.relation.reference (參考文獻) Difference in Work-related Values. Beverly Hills, CA：Sage.zh_TW
dc.relation.reference (參考文獻) Hollis, M. (1998). Trust within Reason. Cambridge：Cambridgezh_TW
dc.relation.reference (參考文獻) University Press.zh_TW
dc.relation.reference (參考文獻) Hosmer, L. T. (1995). " Trust：The Connecting Link Betweenzh_TW
dc.relation.reference (參考文獻) Organizational Theory and Philosophical Ethics," Academyzh_TW
dc.relation.reference (參考文獻) of Management Review, 20(2), pp.379-403.zh_TW
dc.relation.reference (參考文獻) Hui, C., Lam, S. S. K. & Law, K. K. S. (2000). " Instrumentalzh_TW
dc.relation.reference (參考文獻) Values of Organizational Citizenship Behavior for Promo-zh_TW
dc.relation.reference (參考文獻) Bateman, T. S. & Organ, D. W.(1983). "Job Satisfaction and thezh_TW
dc.relation.reference (參考文獻) 孫非等譯，（民88），（ Peter, M. Blau 原著），社會生活中的交換zh_TW
dc.relation.reference (參考文獻) tion：A Field Quasi-Experiment," Journal of Applied Psy-zh_TW
dc.relation.reference (參考文獻) chology. 85(5), pp.822-828.zh_TW
dc.relation.reference (參考文獻) Inkeles, A. (1969). "Participant Citizenship in Six Develop-zh_TW
dc.relation.reference (參考文獻) ing Countries," The American Political Science Review,zh_TW
dc.relation.reference (參考文獻) 63, pp.1120-1141.zh_TW
dc.relation.reference (參考文獻) Jennings, E.T. Jr. & Ewalt, J. A. G. (1998). " Interorganiza-zh_TW
dc.relation.reference (參考文獻) tional Coordination, Administrative Consolidation, andzh_TW
dc.relation.reference (參考文獻) Policy Performance," Public Administration Review, 58(zh_TW
dc.relation.reference (參考文獻) September/October), pp.417-428.zh_TW
dc.relation.reference (參考文獻) Good Soldier：The Relationship between Affect and Employeezh_TW
dc.relation.reference (參考文獻) Jones, G. R. & Geroge, J. M. (1998). "The Experience and Evo-zh_TW
dc.relation.reference (參考文獻) 與權力，臺北：桂冠圖書公司。zh_TW
dc.relation.reference (參考文獻) lution of Trust：Implication for Cooperation and Teamwork,"zh_TW
dc.relation.reference (參考文獻) Academy of Management Review, 23(3), pp.531-546.zh_TW
dc.relation.reference (參考文獻) Katz, D. (1964). "The Motivational Basis of Organizational Be-zh_TW
dc.relation.reference (參考文獻) havior," Behavioral Science, 9, pp.131-146.zh_TW
dc.relation.reference (參考文獻) Katz, D. & Kahn, R. L. (1966). The Social Psychology of Organ-zh_TW
dc.relation.reference (參考文獻) izations. New York：John Willy & Sons, Inc.zh_TW
dc.relation.reference (參考文獻) Koys, D. J. (2001). "The Effect of Employee Satisfaction, Or-zh_TW
dc.relation.reference (參考文獻) ganizational Citizenship Behavior, and Turnover on Organi-zh_TW
dc.relation.reference (參考文獻) Citizenship," Academy of Management Journal.26, pp.587-595.zh_TW
dc.relation.reference (參考文獻) zational Effectiveness：A Unit-level, Longitudinal Study,"zh_TW
dc.relation.reference (參考文獻) Personnel Psychology, 54, pp.101-114.zh_TW
dc.relation.reference (參考文獻) 孫本初，（民87），公共管理，台北：智勝文化事業有限公司。zh_TW
dc.relation.reference (參考文獻) Konovsky, M. A. & Organ, D. W. (1996), "Dispositional and Con-zh_TW
dc.relation.reference (參考文獻) textual Determinants of Organizational Citizenship Behaviorzh_TW
dc.relation.reference (參考文獻) ," Journal of Organizational Behavior. 17, pp.253-266.zh_TW
dc.relation.reference (參考文獻) Konovsky, M. A. & Pugh, S. D. (1994). "Citizenship Behaviorzh_TW
dc.relation.reference (參考文獻) and Social Exchange," Academy of Management Journal, 37(3)zh_TW
dc.relation.reference (參考文獻) , pp.656-669.zh_TW
dc.relation.reference (參考文獻) Korsgaard, M. A., Schweiger, D. M. & Sapienza, H. J. (1995).zh_TW
dc.relation.reference (參考文獻) Beccerra, M. & Gupta, A. K.(1999). "Trust within the Organiza-zh_TW
dc.relation.reference (參考文獻) "Building Commitment, Attachment, and Trust in Strategiczh_TW
dc.relation.reference (參考文獻) Decision making Teams：the Role of Procedural Justice,"zh_TW
dc.relation.reference (參考文獻) Academy of Management Journal, 38(1), pp. 60-84.zh_TW
dc.relation.reference (參考文獻) 孫本初、吳復新、夏學理、許道然，（民88），組織發展，臺北：國立zh_TW
dc.relation.reference (參考文獻) Kramer, R. M. & Tyler, T. R. (eds.),(1996). Trust in Organi-zh_TW
dc.relation.reference (參考文獻) zations：Frontiers of Theory and Research. Thousand Oaks,zh_TW
dc.relation.reference (參考文獻) CA：Sage Publications.zh_TW
dc.relation.reference (參考文獻) Lam, S. S. K., Hui, C. & Law, K. S. (1999). " Organizationalzh_TW
dc.relation.reference (參考文獻) Citizenship Behavior：Comparing Perspectives of Supervi-zh_TW
dc.relation.reference (參考文獻) sors Subordinates Across Four International Samples,"zh_TW
dc.relation.reference (參考文獻) tion：Integrating the Trust Literature with Agency Theoryzh_TW
dc.relation.reference (參考文獻) Journal of Applied Psychology, 84(4), pp.594-601.zh_TW
dc.relation.reference (參考文獻) Lambert, S. J.(2000). "Added Benefits：The Link Between Workzh_TW
dc.relation.reference (參考文獻) -Life Benefits and Organizational Citizenship Behavior,"zh_TW
dc.relation.reference (參考文獻) Academy of Management Journal, 43(5), pp.801-815.zh_TW
dc.relation.reference (參考文獻) 空中大學。zh_TW
dc.relation.reference (參考文獻) Lane, G. (1998). "Introduction： Theories and Issues in thezh_TW
dc.relation.reference (參考文獻) Study of Trust," in C. Lane & R. Bachmann (eds.), Trustzh_TW
dc.relation.reference (參考文獻) Within and Between Organizations. New York：Oxford Uni-zh_TW
dc.relation.reference (參考文獻) versity Press. pp.1-30.zh_TW
dc.relation.reference (參考文獻) Lewicki, R. J. & Bunker, B. B. (1996). "Developing and Main-zh_TW
dc.relation.reference (參考文獻) and Transaction Cost Economics," Public Administrationzh_TW
dc.relation.reference (參考文獻) taining Trust in Work Relationships," in R. M. Kramer &zh_TW
dc.relation.reference (參考文獻) T. R. Tyler (eds.), Trust in Organizations：Frontiers ofzh_TW
dc.relation.reference (參考文獻) Theory and Research. Thousand Oaks, CA：Sage Publications, pp.114-139.zh_TW
dc.relation.reference (參考文獻) Lewis, J. D. & Weigert, A. (1985). "Trust as a Social Reality,"zh_TW
dc.relation.reference (參考文獻) Social Forces, 63(4), June, pp.967-985.zh_TW
dc.relation.reference (參考文獻) 孫本初（民89），轉換型領導對台北市政府行政績效影響之研究，台北zh_TW
dc.relation.reference (參考文獻) Luhmann, N. (1979). Trust and Power. New York：Wiley.zh_TW
dc.relation.reference (參考文獻) Luthans, F. & Kreitner, R. (1985). Organizational Behavior Mo-zh_TW
dc.relation.reference (參考文獻) dification and Beyond. Glenview：Scott, Foresmen and Co-zh_TW
dc.relation.reference (參考文獻) mpany.zh_TW
dc.relation.reference (參考文獻) Quarterly, Summer, pp.177-203.zh_TW
dc.relation.reference (參考文獻) Mayer, R. C., Davis, J. H. & Schoorman, F. D. (1995). " An In-zh_TW
dc.relation.reference (參考文獻) tegrative Model of Organizational Trust," Academy of Mana-zh_TW
dc.relation.reference (參考文獻) gement Review, 20(3), pp.709-734.zh_TW
dc.relation.reference (參考文獻) MacKenzie, S. B., Podsakoff, P. M. & Fetter, R. (1991). " Or-zh_TW
dc.relation.reference (參考文獻) ganizational Citizenship Behavior and Objective Producti-zh_TW
dc.relation.reference (參考文獻) vity as Determinants of Managerial Evaluations of Sales-zh_TW
dc.relation.reference (參考文獻) 市政府研究發展考核委員會委託。zh_TW
dc.relation.reference (參考文獻) person Performance," Organizational Behavior and Human De-zh_TW
dc.relation.reference (參考文獻) cision Processes, 50, pp.123-150.zh_TW
dc.relation.reference (參考文獻) MacKenzie, S. B., Podsakoff, P. M. & Fetter, R. (1993). " Thezh_TW
dc.relation.reference (參考文獻) Beehr, T. A. (1996). Basic Organizational Psychology. Boston：zh_TW
dc.relation.reference (參考文獻) Impact of Organizational Citizenship Behavior on Evalua-zh_TW
dc.relation.reference (參考文獻) tions of Salesperson Performance," Journal of Marketing,zh_TW
dc.relation.reference (參考文獻) 57, pp.70-80.zh_TW
dc.relation.reference (參考文獻) McAllister, D. J. (1995). "Affect- and Cognition-based Trustzh_TW
dc.relation.reference (參考文獻) as Foundations for Interpersonal Cooperation in Organiza-zh_TW
dc.relation.reference (參考文獻) tions," Academy of Management Journal, 38, pp.24-59.zh_TW
dc.relation.reference (參考文獻) McGregor, D. M. (1996). "The Human Side of Enterprise," in J.zh_TW
dc.relation.reference (參考文獻) 孫本初，（民90），組織中員工授能之探討，空專學訊，第一四四期，zh_TW
dc.relation.reference (參考文獻) S. Ott (ed.), Classical Readings in Organizational Beha-zh_TW
dc.relation.reference (參考文獻) vior, Belmont：Wadsworth Publishing Company, pp.57-62.zh_TW
dc.relation.reference (參考文獻) Allyn and Bacon.zh_TW
dc.relation.reference (參考文獻) Mcknight, D. H., Cummings L. L. & Chervany, N. L. (1998). "In-zh_TW
dc.relation.reference (參考文獻) itial Trust Formation in New Organizational Relationship,"zh_TW
dc.relation.reference (參考文獻) Academy of Management Review, 23(3), pp.473-490.zh_TW
dc.relation.reference (參考文獻) McLain, D. L. & Hackman, K.(1999). "Trust, Risk, and Decision-zh_TW
dc.relation.reference (參考文獻) making in Organizational Change," Public Administrationzh_TW
dc.relation.reference (參考文獻) Quarterly, Summer, pp.152-176.zh_TW
dc.relation.reference (參考文獻) Mishra, J. (1990), "Trust in Employee/Employer Relationships：zh_TW
dc.relation.reference (參考文獻) A Survey of West Michigan Managers," Public Personnel Mana-zh_TW
dc.relation.reference (參考文獻) 第94-98頁。zh_TW
dc.relation.reference (參考文獻) gement, 19(4), pp.443-463.zh_TW
dc.relation.reference (參考文獻) 。zh_TW
dc.relation.reference (參考文獻) Mishra, A. K. (1996). "Organizational Responses to Crisis：Thezh_TW
dc.relation.reference (參考文獻) Centrality of Trust," in R. M. Kramer & T. R. Tyler(eds.),zh_TW
dc.relation.reference (參考文獻) Trust in Organizations：Frontiers of Theory and Research.zh_TW
dc.relation.reference (參考文獻) Thousand Oaks, CA：Sage Publications , pp.261-287.zh_TW
dc.relation.reference (參考文獻) Moore, S. F., Shaffer, L. S., Pollak, E. L., & Taylor-Lemcke,zh_TW
dc.relation.reference (參考文獻) P. (1987). " The Effect of Interpersonal Trust and Priorzh_TW
dc.relation.reference (參考文獻) Common Problem Experience on Common Management," Journalzh_TW
dc.relation.reference (參考文獻) of Social Psychology, 127, pp.19-29.zh_TW
dc.relation.reference (參考文獻) Moorhead, G. & Griffin, R. W.(1998). Organizational Behavior：zh_TW
dc.relation.reference (參考文獻) 張文華，（民89），基層行政人員組織信任之研究－以台北市區公所為zh_TW
dc.relation.reference (參考文獻) Behn, R. B. (1995), "The Big Questions of Public Management,"zh_TW
dc.relation.reference (參考文獻) Managing People and Organizations. New York：Houghtonzh_TW
dc.relation.reference (參考文獻) Mifflin Company.zh_TW
dc.relation.reference (參考文獻) Moorman, R. H. (1991). "Relationship Between Justice and Or-zh_TW
dc.relation.reference (參考文獻) ganizational Citizenship Behaviors： Do Fairness Percep-zh_TW
dc.relation.reference (參考文獻) tions Influence Employee Citizenship？" Journal of App-zh_TW
dc.relation.reference (參考文獻) lied Psychology, 76(6), pp.845-855.zh_TW
dc.relation.reference (參考文獻) Moorman, C., Deshpande, R. & Zaltman, G. (1993). "Factors Eff-zh_TW
dc.relation.reference (參考文獻) ecting Trust in Market Research Relationships," Journal ofzh_TW
dc.relation.reference (參考文獻) Marketing, 57(1), pp.81-101.zh_TW
dc.relation.reference (參考文獻) Moorman, R. H. (1991). "Relationship Between Justice and Or-zh_TW
dc.relation.reference (參考文獻) Public Administration Review, 55, July/Aug., pp.314-324.zh_TW
dc.relation.reference (參考文獻) 個案，國立政治大學公共行政學系碩士論文。zh_TW
dc.relation.reference (參考文獻) ganizational Citizenship Behaviors：Do Faireness Percep-zh_TW
dc.relation.reference (參考文獻) tions Influence Employee Citizenship？" Journal of App-zh_TW
dc.relation.reference (參考文獻) lied Psychology, 76(6), pp.845-855.zh_TW
dc.relation.reference (參考文獻) Morgan, R. M. & Hunt, S. D. (1994). "The Commitment-trust The-zh_TW
dc.relation.reference (參考文獻) ory of Relationship Marketing," Journal of Marketing, 58,zh_TW
dc.relation.reference (參考文獻) pp.20-38.zh_TW
dc.relation.reference (參考文獻) Morrison, E. (1994). " Role Difinitions and Organizationalzh_TW
dc.relation.reference (參考文獻) Citizenship Behavior：The Importance of Understanding thezh_TW
dc.relation.reference (參考文獻) Employee`s Perspective," Academy of Management Journal,37,zh_TW
dc.relation.reference (參考文獻) Bhattacharya, R. & Pillutla, M. M. (1998). "A Formal Model ofzh_TW
dc.relation.reference (參考文獻) pp.1543-1567.zh_TW
dc.relation.reference (參考文獻) 張春興，（民78），張氏心理學辭典，臺北：東華書局。zh_TW
dc.relation.reference (參考文獻) Motowidlo, S. J. (1984). "Does Job Satisfaction Lead to Con-zh_TW
dc.relation.reference (參考文獻) sideration and Personnal Sensitivity？" Academy of mana-zh_TW
dc.relation.reference (參考文獻) gement Journal, 27, pp.910-915.zh_TW
dc.relation.reference (參考文獻) Mount,M. K. & Barrick, M. R. (1998). " Five Reasons Why Thezh_TW
dc.relation.reference (參考文獻) `Big Five` Article Has Been frequently Cited," Personnelzh_TW
dc.relation.reference (參考文獻) Psychology, 51, pp.849-857.zh_TW
dc.relation.reference (參考文獻) Nicholson, N. (eds.),(1998). Encyclopedic Dictionary of Organ-zh_TW
dc.relation.reference (參考文獻) izational Behavior. Malden：Blackwell Publishers Inc.zh_TW
dc.relation.reference (參考文獻) Trust Based on Outcomes," Academy of Management Review, 23zh_TW
dc.relation.reference (參考文獻) Niehoff, B. P. & Moorman, R. H. (1993). "Justice as a Medi-zh_TW
dc.relation.reference (參考文獻) ator of the Relationship between Methods of Monitoringzh_TW
dc.relation.reference (參考文獻) 張春興，（民79），現代心理學，臺北：東華書局。zh_TW
dc.relation.reference (參考文獻) and Organizational Citizenship Behavior," Academy of Ma-zh_TW
dc.relation.reference (參考文獻) nagement Journal, 36, pp. 527-556.zh_TW
dc.relation.reference (參考文獻) Nooteboom, B. (1996). " Trust, Opportunism, and Governance：zh_TW
dc.relation.reference (參考文獻) A Process and Control Model," Organization Studies, 17,zh_TW
dc.relation.reference (參考文獻) pp.985-1010.zh_TW
dc.relation.reference (參考文獻) Nyhan, R. C. & Marlowe, H. A. (1997). "The Psychometric Pro-zh_TW
dc.relation.reference (參考文獻) perties of the Organizational Trust Inventory," Evaluationzh_TW
dc.relation.reference (參考文獻) (4), pp.459-472.zh_TW
dc.relation.reference (參考文獻) Review, 21, pp.614-635.zh_TW
dc.relation.reference (參考文獻) Nyhan, R. C. (1999). " Increasing Affective Organizationalzh_TW
dc.relation.reference (參考文獻) Commitment in Public Organizations," Review of Publiczh_TW
dc.relation.reference (參考文獻) 陳義勝，（民85），組織氣候、工作特性及管理形態透過組織公民行為zh_TW
dc.relation.reference (參考文獻) Personnel Administrative, Summer, pp.58-70.zh_TW
dc.relation.reference (參考文獻) Nyhan, R. C. (2000). " Changing the Paradigm：Trust and Itszh_TW
dc.relation.reference (參考文獻) Role in Public Sector Organizations," American Review ofzh_TW
dc.relation.reference (參考文獻) Public Administration, 30(1), March, pp.87-109.zh_TW
dc.relation.reference (參考文獻) O`Reilly Ⅲ, C. & Chatman, J. (1986). "Organizational Commi-zh_TW
dc.relation.reference (參考文獻) tment and Psychological Attachment：The Effects of Comp-zh_TW
dc.relation.reference (參考文獻) Bigley, G. A. & Pearce, J. L. (1998). "Straining for Sharedzh_TW
dc.relation.reference (參考文獻) liance, Identification, and Internalization on Prosocialzh_TW
dc.relation.reference (參考文獻) Behavior," Journal of Applied Psychology, 71(3), pp.492zh_TW
dc.relation.reference (參考文獻) -499.zh_TW
dc.relation.reference (參考文獻) Organ, D. W. (1988). Organizational Citizenship Behavior：Thezh_TW
dc.relation.reference (參考文獻) 對政治行為、組織承諾及社會賦閒效果之相關研究，台北：行政院zh_TW
dc.relation.reference (參考文獻) Good Solider Syndrome. Lexington, MA：Lexington Books.zh_TW
dc.relation.reference (參考文獻) Organ, D. W. & Konovsky, M. A. (1989). " Cognitive Versuszh_TW
dc.relation.reference (參考文獻) Affective Determinants of Organizational Citizenship Be-zh_TW
dc.relation.reference (參考文獻) havior," Journal of Applied Psychology, 74(1),pp.157-164.zh_TW
dc.relation.reference (參考文獻) Organ, D. W. (1990). "The Motivational Basis of Organization-zh_TW
dc.relation.reference (參考文獻) Meaning in Organization Science：Problems of Trust andzh_TW
dc.relation.reference (參考文獻) al Citizenship Behavior," in B. M. Staw & L. L. Cummingszh_TW
dc.relation.reference (參考文獻) (eds.), Research in Organizational Behavior, Greenwich,zh_TW
dc.relation.reference (參考文獻) CT：JAI Press, 12, pp.43-72.zh_TW
dc.relation.reference (參考文獻) Organ, D. W. & Paine, J. B. (1999). " A New Kind of Perfor-zh_TW
dc.relation.reference (參考文獻) mance for Industrial and Organizational Psychology：Re-zh_TW
dc.relation.reference (參考文獻) 國家科學委員會專題研究計畫。zh_TW
dc.relation.reference (參考文獻) cent Contributions to the Study of Organizational Citi-zh_TW
dc.relation.reference (參考文獻) zenship Behavior," in C. L. Cooper & L. T. Robertson (zh_TW
dc.relation.reference (參考文獻) eds.), International Review of Industrial and Organiza-zh_TW
dc.relation.reference (參考文獻) tional Psychology, New York：John Wiley & Sons, Inc. Vol.zh_TW
dc.relation.reference (參考文獻) Distrust," Academy of Management Review, 23(3), pp.393-40zh_TW
dc.relation.reference (參考文獻) 14, pp.337-368.zh_TW
dc.relation.reference (參考文獻) Osborne, D. & Plastrik, P. (1997). Banishing Bureaucracy：Thezh_TW
dc.relation.reference (參考文獻) Five Strategies for Reinventing Government. Reading, Mass.zh_TW
dc.relation.reference (參考文獻) ：Addison Wesley Publishing Company, Inc.zh_TW
dc.relation.reference (參考文獻) Pearce, J. & Gregersen, H. B. (1991). "Task Interdependencezh_TW
dc.relation.reference (參考文獻) and Extrarole Behavior：A Test of the Mediating Effects ofzh_TW
dc.relation.reference (參考文獻) 陳明正，（民85），組織公平與組織公民行為關係之研究－以金融業為zh_TW
dc.relation.reference (參考文獻) Felt Responsibility," Journal of Applied Psychology, 76(6)zh_TW
dc.relation.reference (參考文獻) , pp.838-844.zh_TW
dc.relation.reference (參考文獻) Pillai, R., Schriesheim, C. A. & Williams, E. S. (1999)."Fair-zh_TW
dc.relation.reference (參考文獻) 4.zh_TW
dc.relation.reference (參考文獻) ness Perceptions and Trust as Mediators for Transforma-zh_TW
dc.relation.reference (參考文獻) tional and Transactional Leadership：A Two-Sample Study,"zh_TW
dc.relation.reference (參考文獻) Journal of Management, 25(6), pp.897-933.zh_TW
dc.relation.reference (參考文獻) Podsakoff, P. M., MacKenzie, S. B., Moorman, R. H. & Williams,zh_TW
dc.relation.reference (參考文獻) M. L. (1990). "Transformational Leader Behaviors and Theirzh_TW
dc.relation.reference (參考文獻) Effects on Follows` Truth in Leader, Satisfaction, andzh_TW
dc.relation.reference (參考文獻) Organizational Citizenship Behaviors," Leadership Quarter-zh_TW
dc.relation.reference (參考文獻) 例，淡江大學管理科學研究所碩士論文。zh_TW
dc.relation.reference (參考文獻) ly, 1, pp.107-142.zh_TW
dc.relation.reference (參考文獻) Podsakoff, P. M., Mackenzie, S. B. & Bommer, W. H., (1996).zh_TW
dc.relation.reference (參考文獻) Blau, P. M. (1964). Exchange and Power in Social Life. New Yorkzh_TW
dc.relation.reference (參考文獻) " Transformational Leader Behaviors and Substitutes forzh_TW
dc.relation.reference (參考文獻) Leadership as Determinants of Employee Satisfaction, Co-zh_TW
dc.relation.reference (參考文獻) mmitment, Trust, and Organizational Citizenship Behaviors, "zh_TW
dc.relation.reference (參考文獻) Journal of Management , 22(2), pp.259-298.zh_TW
dc.relation.reference (參考文獻) Podsakoff, P. M, Ahearne, M. & MacKenzie, S. B. (1997), " Or-zh_TW
dc.relation.reference (參考文獻) ganizational Citizenship Behavior and the Quantity and Qua-zh_TW
dc.relation.reference (參考文獻) lity of Work Group Performance," Journal of Applied Psycho-zh_TW
dc.relation.reference (參考文獻) logy, 18(2), pp.262-270.zh_TW
dc.relation.reference (參考文獻) 陳威豪，（民86），政府信任的重建之道，人力發展，第四十七期，第zh_TW
dc.relation.reference (參考文獻) Ring, P. S. & Van de Ven, A. H. (1992). "Structuring Cooper-zh_TW
dc.relation.reference (參考文獻) 李沛良，（民83），社會研究的統計分析，臺北：巨流出版社。zh_TW
dc.relation.reference (參考文獻) ative Relationships between Organizations," Strategiczh_TW
dc.relation.reference (參考文獻) Management Journal, 13, pp.483-498.zh_TW
dc.relation.reference (參考文獻) Robinson, S. L. & Morrison, E. W. (1995). "Psychological Con-zh_TW
dc.relation.reference (參考文獻) tracts and OCB：The Effect of Unfulfilled Obligations onzh_TW
dc.relation.reference (參考文獻) Civil Virtue Behavior," Journal of Organizational Behaviorzh_TW
dc.relation.reference (參考文獻) ,16, pp.289-298.zh_TW
dc.relation.reference (參考文獻) Robinson, S. L. (1996). "Trust and Breach of the Psychologicalzh_TW
dc.relation.reference (參考文獻) Contract," Administrative Science Quarterly, 41, pp.574-59zh_TW
dc.relation.reference (參考文獻) 9.zh_TW
dc.relation.reference (參考文獻) 42-48頁。zh_TW
dc.relation.reference (參考文獻) ：Wiley.zh_TW
dc.relation.reference (參考文獻) Robbins, S. P. (1998). Organizational Behavior：Concepts, Con-zh_TW
dc.relation.reference (參考文獻) troversies, Applications, 8th ed. New Jersey：Prentice-zh_TW
dc.relation.reference (參考文獻) Hall.zh_TW
dc.relation.reference (參考文獻) Rotter, J. B. (1967). " A new Scale for the Measurement ofzh_TW
dc.relation.reference (參考文獻) Interpersonal Trust," Journal of Personality, 36, pp.651-zh_TW
dc.relation.reference (參考文獻) 665.zh_TW
dc.relation.reference (參考文獻) Rotter, J. B. (1971). "Generalized Expectancies for Interper-zh_TW
dc.relation.reference (參考文獻) sonal Trust," American Psychology, 26, pp.443-452.zh_TW
dc.relation.reference (參考文獻) Rotter, J. B. (1980). "Interpersonal Trust, Trustworthiness,zh_TW
dc.relation.reference (參考文獻) and Qullibility," American Psychology, 35, pp.1-7.zh_TW
dc.relation.reference (參考文獻) Bolino, M. C. (1999). "Citizenship and Impression Management：zh_TW
dc.relation.reference (參考文獻) 陳金貴，（民88），公務人員世代差異管理的探討，公務人員月刊，第zh_TW
dc.relation.reference (參考文獻) Rousseau, D. M. & Parks, J. M. (1993). "The Contracts of In-zh_TW
dc.relation.reference (參考文獻) dividual and Organizations," in B. M. Staw & L. L. Cumm-zh_TW
dc.relation.reference (參考文獻) ings (eds.), Research in Organisational Behavior, vol.15,zh_TW
dc.relation.reference (參考文獻) pp.1-43. Greenwich, CT：JAI Press.zh_TW
dc.relation.reference (參考文獻) Ryan, K. D. & Oestreich, D. K.(1998). Driving Fear Out of thezh_TW
dc.relation.reference (參考文獻) Workplace：Creating the High-Trust, High-Performance Or-zh_TW
dc.relation.reference (參考文獻) ganization. 2nd, San Francisco：Jossey-Bass Publishers.zh_TW
dc.relation.reference (參考文獻) Sabatelli, R. M., Buck, R. & Dreyer, A. (1983). "Locus of Con-zh_TW
dc.relation.reference (參考文獻) trol, Interpersonal Trust, and Nonverbal Communicationzh_TW
dc.relation.reference (參考文獻) Good Soldiers or Good Actors？" Academy of Management Re-zh_TW
dc.relation.reference (參考文獻) Accuracy," Journal of Personality and Social Psychology, 44zh_TW
dc.relation.reference (參考文獻) 十九期，第10-19頁。zh_TW
dc.relation.reference (參考文獻) (2), pp.399-409.zh_TW
dc.relation.reference (參考文獻) Sabel, C. F. (1993). "Studied Trust：Building New Forms of Co-zh_TW
dc.relation.reference (參考文獻) operation in a Volatile Economy," Human Relations, 46(9),zh_TW
dc.relation.reference (參考文獻) pp.1133-1170.zh_TW
dc.relation.reference (參考文獻) Schnake, M. (1991). "Organizational Citizenship： A Review,zh_TW
dc.relation.reference (參考文獻) Proposed Model, and Research Agenda," Human Relations, 44,zh_TW
dc.relation.reference (參考文獻) pp.735-759.zh_TW
dc.relation.reference (參考文獻) Schneider, R. J. & Hough, L. M. (1995). "Personality and In-zh_TW
dc.relation.reference (參考文獻) view, 24(1), pp.82-98.zh_TW
dc.relation.reference (參考文獻) dustrial/Organizational Psychology," in C. L. Cooper & I.zh_TW
dc.relation.reference (參考文獻) T. Robertson (eds.), International Review of Industrialzh_TW
dc.relation.reference (參考文獻) 許道然，（民86），不同待遇類型與待遇滿足感及組織公民行為關係之zh_TW
dc.relation.reference (參考文獻) and Organizational Psychology.Vol.10, New York：John Wileyzh_TW
dc.relation.reference (參考文獻) & Sons Inc. pp.75-130.zh_TW
dc.relation.reference (參考文獻) Shockley-Zalabak, P. (1999). Fundamentals of organizationalzh_TW
dc.relation.reference (參考文獻) Communication：Knowledge, Sensitivity, Skills, Values. Newzh_TW
dc.relation.reference (參考文獻) York : Addison-Wesley Longman, Inc.zh_TW
dc.relation.reference (參考文獻) Senge, P. M. (1996). "The Fifth Discipline：The Art and Prac-zh_TW
dc.relation.reference (參考文獻) tice of the Learning Organization," in J. S. Ott (eds.),zh_TW
dc.relation.reference (參考文獻) Boon, S. D. & Holmes, J. G. (1985). " The Dynamics of Inter-zh_TW
dc.relation.reference (參考文獻) Classic Readings in Organizational Behavior, Belmont：Wad-zh_TW
dc.relation.reference (參考文獻) sworth Publishing Company. pp.506-512.zh_TW
dc.relation.reference (參考文獻) Shaw, R. B. (1997). Trust in the Balance：Building Successfulzh_TW
dc.relation.reference (參考文獻) 研究，空大行政學報，第九期，第349-386頁。zh_TW
dc.relation.reference (參考文獻) Organizations on Results, Integrity, and Concern. San Fran-zh_TW
dc.relation.reference (參考文獻) cisco：Jossey-Bass Publishers.zh_TW
dc.relation.reference (參考文獻) Sheppard, B. H. & Tuchinsky, M. (1996). "Micro-OB and the Net-zh_TW
dc.relation.reference (參考文獻) work Organization," in R. M. Kramer & T. R. Tyler (eds.),zh_TW
dc.relation.reference (參考文獻) Trust in Organizations：Frontiers of Theory and Research.zh_TW
dc.relation.reference (參考文獻) Thousand Oaks, CA：Sage Publications, pp.140-165.zh_TW
dc.relation.reference (參考文獻) personal Trust：Resolving Uncertainty in the Face of Risk,zh_TW
dc.relation.reference (參考文獻) Smith, C. A, Organ, D. W. & Near, J. P. (1983). " Organiza-zh_TW
dc.relation.reference (參考文獻) tional Citizenship Behavior：Its Nature and Antecedent,"zh_TW
dc.relation.reference (參考文獻) Journal of Applied Psychology," 68(4), pp.653-63.zh_TW
dc.relation.reference (參考文獻) Thomas, C. W. (1998). "Maintaining and Restoring Public Trustzh_TW
dc.relation.reference (參考文獻) 黃希庭等譯（R. L. Solo 原著)，（民81），認知心理學，臺北：五南zh_TW
dc.relation.reference (參考文獻) in Government Agencies and Their Employees," Administra-zh_TW
dc.relation.reference (參考文獻) tion & Society, 30(May), pp.166-193.zh_TW
dc.relation.reference (參考文獻) Tyler, T. R. & Degoey, P. (1996). " Trust in Organizationalzh_TW
dc.relation.reference (參考文獻) Authorities：The Influence of Motive Attributions on Will-zh_TW
dc.relation.reference (參考文獻) ingness to Accept Decisions," in R. M. Kramer & T. R. Ty-zh_TW
dc.relation.reference (參考文獻) " in Robert A. Hinde & Jo Groebel (eds.), Cooperation andzh_TW
dc.relation.reference (參考文獻) ler (eds.), Trust in Organizations：Frontiers of Theoryzh_TW
dc.relation.reference (參考文獻) and Research. Thousand Oaks, CA： Sage Publications, pp.zh_TW
dc.relation.reference (參考文獻) 331-356.zh_TW
dc.relation.reference (參考文獻) Tyler, T. R. & Kramer, R. M. (1996). " Whither Trust？" in R.zh_TW
dc.relation.reference (參考文獻) M. Kramer & T. R. Tyler (eds.), Trust in Organizations：zh_TW
dc.relation.reference (參考文獻) 圖書出版有限公司。zh_TW
dc.relation.reference (參考文獻) Frontiers of Theory and Research. Thousand Oaks, CA：Sage Publications, pp.1-15.zh_TW
dc.relation.reference (參考文獻) Van Dyne, L. & Ang, S. (1998). "Organizational Citizenship Be-zh_TW
dc.relation.reference (參考文獻) havior of Contingent Workers in Singapore," Academy ofzh_TW
dc.relation.reference (參考文獻) Management Journal, 41(6), pp.692-703.zh_TW
dc.relation.reference (參考文獻) Personal Behaviour. New York：Cambridge University, pp.190zh_TW
dc.relation.reference (參考文獻) Van Dyne, L., Graham, J. G. & Dienesch, R. M. (1994). " Org-zh_TW
dc.relation.reference (參考文獻) anizational Citizenship Behavior：Construct Redefinition,zh_TW
dc.relation.reference (參考文獻) Operationalization, and Validation," Academy of Managementzh_TW
dc.relation.reference (參考文獻) Journal, 37, pp.765-802.zh_TW
dc.relation.reference (參考文獻) Vasu, M. L., Stewart, D. W. & Garson, G. D. (1990), Organiza-zh_TW
dc.relation.reference (參考文獻) tional Behavior and Public management, New York：Marcelzh_TW
dc.relation.reference (參考文獻) 黃英忠、曹國雄、黃同圳、張火燦、王秉鈞，（民87），人力資源管理zh_TW
dc.relation.reference (參考文獻) Dekker, Inc.zh_TW
dc.relation.reference (參考文獻) Werner, J. M. (1994). "Dimensions That Make a Difference：Ex-zh_TW
dc.relation.reference (參考文獻) amining the Impact of In-Role and Extra-Role Behaviors onzh_TW
dc.relation.reference (參考文獻) -211.zh_TW
dc.relation.reference (參考文獻) Supervisory Ratings," Journal of Applied Psychology, 79(1),zh_TW
dc.relation.reference (參考文獻) pp.98-107.zh_TW
dc.relation.reference (參考文獻) Whitener, E. M., Brodt, S. E., Korsgaard, M. A. & Werner, J. M.zh_TW
dc.relation.reference (參考文獻) (1998). "Managers as Initiators of Trust：An Exchange Re-zh_TW
dc.relation.reference (參考文獻) lationship Framework for Understanding Managerial Trust-zh_TW
dc.relation.reference (參考文獻) worthy Behavior," Academy of Management Review, 23(3), ppzh_TW
dc.relation.reference (參考文獻) .513-530.zh_TW
dc.relation.reference (參考文獻) ，臺北：華泰書局。zh_TW
dc.relation.reference (參考文獻) Wicks, A. C., Berman, S. C. & Jones, T. M. (1999). "The Struc-zh_TW
dc.relation.reference (參考文獻) ture of Optimal Trust：Moral and Strategic Implication,"zh_TW
dc.relation.reference (參考文獻) Brady, H. E., Verba, S. & Schlozmzn, K. L. (1995). "Beyond SESzh_TW
dc.relation.reference (參考文獻) Academy of Management Review, 24(1), pp.99-116.zh_TW
dc.relation.reference (參考文獻) Williams, L. J. & Anderson, S. E. (1991). "Job Satisfactionzh_TW
dc.relation.reference (參考文獻) and Organizational Commitment as Predictors of Organiza-zh_TW
dc.relation.reference (參考文獻) tional Citizenship and in-role Behaviors,"Journal of Mana-zh_TW
dc.relation.reference (參考文獻) gement, 17, pp.601-617.zh_TW
dc.relation.reference (參考文獻) Williamson, O. E. (1975). Markets and Hierarchies： Analysiszh_TW
dc.relation.reference (參考文獻) and Antitrust Implications. New York: Free Press.zh_TW
dc.relation.reference (參考文獻) Williamson, O. E. (1985). The Economic Institution of Capita-zh_TW
dc.relation.reference (參考文獻) 詹志禹、賴世培，（民85），應用統計，臺北：國立空中大學。zh_TW
dc.relation.reference (參考文獻) lism. New York：Free Press.zh_TW
dc.relation.reference (參考文獻) 李茂興、余伯泉譯，（民84），( E.Aronson, T. D. Wilson & R. M.zh_TW
dc.relation.reference (參考文獻) Wright, P. M., Georga, J. M., Farnsworth, S. R. & McMahan, G.zh_TW
dc.relation.reference (參考文獻) C. (1993). "Productivity and Extra-role Behavior：The Eff-zh_TW
dc.relation.reference (參考文獻) ects of Goals and Incentives on Spontaneous Helping,"zh_TW
dc.relation.reference (參考文獻) Journal of Applied Psychology, 78, pp.374-381.zh_TW
dc.relation.reference (參考文獻) Zand, D. E. (1972). "Trust and Managerial Problem Solving,"zh_TW
dc.relation.reference (參考文獻) Administrative Science Quarterly, 17, pp.229-239.zh_TW
dc.relation.reference (參考文獻) Zucker, L. G. (1986). "Production of Trust： Institutionalzh_TW
dc.relation.reference (參考文獻) Sources of Economic Structure, 1840-1920, " Research inzh_TW
dc.relation.reference (參考文獻) Organizational Behavior, Greenwich, CT：JAI Press.18, pp.zh_TW
dc.relation.reference (參考文獻) 楊語芸譯（K. Deaux, F. C. Dane & L. S. Wrightsman 原著），（民zh_TW
dc.relation.reference (參考文獻) ：A Resource Model of Political Participation," Americanzh_TW
dc.relation.reference (參考文獻) 53-111.zh_TW
dc.relation.reference (參考文獻) 86），九０年代社會心理學，臺北：五南圖書出版有限公司。zh_TW
dc.relation.reference (參考文獻) 楊瑪利，（民89），背叛，載於天下雜誌，12月，第44-102頁。zh_TW
dc.relation.reference (參考文獻) 趙其文，（民82），人事行政，臺北：中華電視公司教學部。zh_TW
dc.relation.reference (參考文獻) 廖國鋒、范淼、許世卿，（民90），組織結構特性對組織公正與組織公zh_TW
dc.relation.reference (參考文獻) 民行為關係影響之研究，中華管理學報，第二卷，第二期，第43-5zh_TW
dc.relation.reference (參考文獻) 8 頁。zh_TW
dc.relation.reference (參考文獻) 蔡文輝，（民73），社會學理論，臺北：三民書局。zh_TW
dc.relation.reference (參考文獻) 鄭錫鍇，（民88年），ＢＯＴ統理模式的研究－兼論我國興建南北高速zh_TW
dc.relation.reference (參考文獻) 鐵路政策發展，國立政治大學公共行政學系博士論文。zh_TW
dc.relation.reference (參考文獻) Political Science Review, 89, pp.271-294.zh_TW
dc.relation.reference (參考文獻) 劉麗貞譯，( Katie Hafner 原著)（民89），"今天在家上班如何？"電zh_TW
dc.relation.reference (參考文獻) 腦家庭， No.59，十二月號，第76-78頁。zh_TW
dc.relation.reference (參考文獻) 賴維堯，（民81），我國中央機關高級文官（司處長）政策制訂行為與zh_TW
dc.relation.reference (參考文獻) 態度之研究，國立政治大學政治研究所博士論文。zh_TW
dc.relation.reference (參考文獻) 盧偉斯，（民84），「組織學習」概念的發展與義辨，張家洋主編，公zh_TW
dc.relation.reference (參考文獻) 共行政的知識議題與新趨勢（上），臺北：自行出版。zh_TW
dc.relation.reference (參考文獻) 聯合報，（民89），「嘴巴政治」與「信心危機」，89.11.07。zh_TW
dc.relation.reference (參考文獻) 顧忠華，（民82），法制與信任－一個法律社會學的探討，中國比較法zh_TW
dc.relation.reference (參考文獻) 學報，第十四期，第203-233頁。zh_TW
dc.relation.reference (參考文獻) 二、英文部分zh_TW
dc.relation.reference (參考文獻) Brockner, J. & Siegel, P. (1996). " Understanding the Interac-zh_TW
dc.relation.reference (參考文獻) Allen, T. D. & Rush, M. C. (1998). "The Effects of Organiza-zh_TW
dc.relation.reference (參考文獻) tional Citizenship Behavior on Performance Judgments： Azh_TW
dc.relation.reference (參考文獻) Field Study and a Laboratory Experiment," Journal of Appl-zh_TW
dc.relation.reference (參考文獻) ied Psychology. 83(2), pp.247-260.zh_TW
dc.relation.reference (參考文獻) Andalleeb, S. S.(1995). "Dependence Relations and the Modera-zh_TW
dc.relation.reference (參考文獻) ting Role of Trust：Implications for Behavioral Intentionzh_TW
dc.relation.reference (參考文獻) in Marketing Channels," International Journal of Researchzh_TW
dc.relation.reference (參考文獻) in Marketing, 12, pp.157-172.zh_TW
dc.relation.reference (參考文獻) Angle, H. L. & Perry, J. L.(1981). "An Empirical Assessment ofzh_TW
dc.relation.reference (參考文獻) Organizational Commitment and Organizational Effectivenesszh_TW
dc.relation.reference (參考文獻) tion between procedural and Distributive Justice," in R. M.zh_TW
dc.relation.reference (參考文獻) ," Administrative Science Quarterly, 26, pp.1-14.zh_TW
dc.relation.reference (參考文獻) Ashton, M. C. (1998). " Personality and Job Performance：thezh_TW
dc.relation.reference (參考文獻) Importance of Narrow Traits," Journal of Organizationalzh_TW
dc.relation.reference (參考文獻) Behavior, 19, pp.289-303.zh_TW
dc.relation.reference (參考文獻) Baba, M. L. (1999). " Dangerous Liaisons：Trust, Distrust, andzh_TW
dc.relation.reference (參考文獻) Information Technology in American Work Organizations,"zh_TW
dc.relation.reference (參考文獻) Human Organization, 58(3), pp.331-346.zh_TW
dc.relation.reference (參考文獻) Bandura, A. (1969). Principles of Behavior Modification. Newzh_TW
dc.relation.reference (參考文獻) York：Holt, Rinehart & Winston, Inc.zh_TW
dc.relation.reference (參考文獻) Barnard, C. I. (1938). The Functions of the Executive. Cam-zh_TW
dc.relation.reference (參考文獻) Kramer & T. R. Tyler (eds.), Trust in Organizations：Fron-zh_TW
dc.relation.reference (參考文獻) bridge, Mass.：Harvard University Press.zh_TW
dc.relation.reference (參考文獻) tiers of Theory and Research. Thousand Oaks, CA：Sage Publications, pp.331-356.zh_TW
dc.relation.reference (參考文獻) Brooks, L. (1999). Organisational Behaviour. London：Pitmanzh_TW
dc.relation.reference (參考文獻) Publishing.zh_TW
dc.relation.reference (參考文獻) Buchanan, B. (1974). " Building Organizational Commitment：Thezh_TW
dc.relation.reference (參考文獻) Socialization of Managers in Work Organizations," Admni-zh_TW
dc.relation.reference (參考文獻) Akert 原著 )，社會心理學，臺北：揚智文化事業股份有限公司。zh_TW
dc.relation.reference (參考文獻) strative Science Quarterly, 19, pp.533-546.zh_TW
dc.relation.reference (參考文獻) Butler, J. K. (1983). "Reciprocity of Trust Between Professio-zh_TW
dc.relation.reference (參考文獻) nals and Their Secretaries," Psychological Reports, 53, pp.zh_TW
dc.relation.reference (參考文獻) 411-416.zh_TW
dc.relation.reference (參考文獻) Bulter, J. K. & Cantrell, R. S. (1984). "A Behavioral Decisionzh_TW
dc.relation.reference (參考文獻) Theory Approach to Modeling Dyadic Trust in Superiors andzh_TW
dc.relation.reference (參考文獻) Subordinates," Psychological Reports, 55, pp.19-28.zh_TW
dc.relation.reference (參考文獻) Butler, J. K. (1991). "Toward Understanding and Measuring Con-zh_TW
dc.relation.reference (參考文獻) ditions of trust：Evolution of a Conditions of Trust In-zh_TW
dc.relation.reference (參考文獻) ventory," Journal of Management, 17, pp.643-663.zh_TW
dc.relation.reference (參考文獻) 李宛蓉譯，（民87），法蘭西斯．福山（Francis Fukuyama）原著，誠zh_TW
dc.relation.reference (參考文獻) Cameron, K. S. & Quinn, R. E. (1999). Diagnosing and Changingzh_TW
dc.relation.reference (參考文獻) Organizational Culture. Reading, Mass.：Addison Wesley.zh_TW
dc.relation.reference (參考文獻) Carnevale, D. G. & Wechsler, B. (1992). "Trust in the Publiczh_TW
dc.relation.reference (參考文獻) Sector：Individual and Organizational Determinants," Ad-zh_TW
dc.relation.reference (參考文獻) ministration & Society, 23(4), February, pp.471-494.zh_TW
dc.relation.reference (參考文獻) Carnevale, D. G. (1995). Trustworthy Government. San Franci-zh_TW
dc.relation.reference (參考文獻) sco：Jossey-Bass Publishers.zh_TW
dc.relation.reference (參考文獻) Carnevale, D. G. (1998). " Organizational Trust," in Tay M.zh_TW
dc.relation.reference (參考文獻) Shafritz (ed.), The International Encyclopedia of Publiczh_TW
dc.relation.reference (參考文獻) and Administration. Westview Press.zh_TW
dc.relation.reference (參考文獻) 信：社會德性與繁榮的創造，臺北：立緒文化事業有限公司。zh_TW
dc.relation.reference (參考文獻) Chattopadhyay, P. (1999). "Beyond Direct and Symmetrical Eff-zh_TW
dc.relation.reference (參考文獻) ects：the Influence o f Demographic Dissimilarity on Or-zh_TW
dc.relation.reference (參考文獻) ganizational Citizenship Behavior," Academy of Managementzh_TW
dc.relation.reference (參考文獻) Journal. 42, pp.273-287.zh_TW
dc.relation.reference (參考文獻) Chen, Xiao-Ping, Hui, C. & Sego, D. J. (1998), "The Role ofzh_TW
dc.relation.reference (參考文獻) Organizational Citizenship Behavior in Turnover：Conceptua-zh_TW
dc.relation.reference (參考文獻) lization and Preliminary Test of Key Hypotheses," Journalzh_TW
dc.relation.reference (參考文獻) of Applied Psychology, 83(6), pp.921-931.zh_TW
dc.relation.reference (參考文獻) Clegg, S. & Hardy, C. (1996). " Conclusion：Representations,"zh_TW
dc.relation.reference (參考文獻) in S. Clegg & C. Hardy (eds.), Handbook of Organizationzh_TW
dc.relation.reference (參考文獻) 吳思華，（民88），策略九說：策略思考的本質，臺北：臉譜文化事業zh_TW
dc.relation.reference (參考文獻) Studies. Thousand Oaks, CA：Sage Publications, pp.676-708.zh_TW