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題名 電子郵件廣告訊息之內容分析研究
作者 謝慧燕
貢獻者 鄭自隆
謝慧燕
關鍵詞 電子郵件
網路廣告
E-MAIL
日期 2000
上傳時間 18-Sep-2009 18:44:05 (UTC+8)
摘要 所謂電子郵件廣告即是以電子郵件為傳遞工具,將廣告訊息以數位型式主動傳輸至收件者信箱中,由於電子郵件廣告可針對獨特的個人,依據特定個體之需求及特質以為區隔變數,進一步達成一對一行銷的遠景,因此,雖然垃圾郵件的問題仍為人所詬病,電子郵件廣告在作為行銷工具的強大功能上仍備受注目。
     為了瞭解目前台灣電子郵件廣告訊息結構的概況,本研究採用內容分析法,針對電子郵件廣告,分析其廣告訊息結構之表現,並試圖探究不同的郵件廣告型式、郵件內容類型及不同的產品類別,與廣告訊息結構(廣告目的、廣告資訊量、廣告訴求方式、標題型式、廣告表現方式及擺設位置)之關聯。
     研究結果發現,不同的郵件廣告型式在廣告目的數、訊息量、廣告訴求、文案字數、廣告動態效果及鏈結個數上有顯著差異。而不同郵件內容類型在廣告目的數、訊息量、文案字數、廣告效果及鏈結個數上有顯著差異。在不同產品類別對廣告訊息的影響上則發現,不同產品類別在廣告目的數、訊息量、文案字數及鏈結總數上有顯著差異。
     從本研究結果中可歸納以下5點結論:
     1.目前台灣電子郵件廣告仍以刊登在電子報中為主流。
     2.而在各類郵件廣告型式中,以「電子傳單」由於有充裕的版面運用,因此可傳傂較豐富的訊息。
     3.目前台灣電子郵件廣告仍以靜態呈現居多,而多媒體效果部份,如音樂音效及動畫的呈現仍相當少見。
     4.廣告主仍以傳統收視率觀點選擇刊登之電子報別,而並未依電子報屬性區隔受眾。
     5.本研究發現理性類商品廣告訴求以理性為多,感性類商品則以感性訴求為主;而在涉入度部份,涉入度高之商品,其廣告中所包含的資訊量亦較高。
參考文獻 中文部份:
Kotler, P. 方世榮譯(1996):《行銷管理學》。台北:東華書局。
Wimmer, R.D. & Dominick, J.R. 李天任、藍莘等譯(1991):《大眾媒體研究》。台北:亞太圖書。
欣勤(1998):<網路廣告郵件氾濫問題>,《資訊與電腦》,8月號:59-62。
徐釗欽(2000):《Banner不只是Banner:WWW橫幅廣告訊息內容分析》。輔仁大學大眾傳播研究所碩士論文。
張旭文(1998):《廣告訊息建構方式與廣告主聲譽對電子郵件廣告效果之影響》。國立中興大學企業管理研究所碩士論文。
梁康敏(1998):《平面廣告視覺表現之研究》。國立台灣科技大學工程技術研究所碩士論文。
陳信雄(1995):《台灣資訊業使用電子郵件系統之研究》。私立淡江大學資訊管理研究所碩士論文。
陳婉瑜(1997):《雜誌內產品廣告訊息內容之研究》。國立中興大學農產運銷學研究所碩士論文。
陳曉莉(2000):<至2005年,每人每年所收到的行銷電子郵件將達1612封>,《Pchome電腦報》,2000年9月10日。
Allen, C., Kania, D. & Yaeckel, B. 黃彥憲譯(1998):《行銷Any Time: 1對1網際網路行銷》。台北:跨世紀電子商務。
黃馨瑤(2000):《內容網站型態與橫幅廣告表現方式對廣告效果之影響》。國立政治大學資訊管理研究所碩士論文。
資策會資訊市場情報中心(2000):《我國網路廣告市場現況與契機》。「Online AD 2000研討會」資料。
管倖生(1992):《廣告設計》。台北:三民書局。
劉一賜(1999):《網路廣告第一課-蠻荒西部角力賽的生存之道》。台北:時報文化。
劉毅志等(1992):《廣告學》。台北:空中大學。
樊志育(1986):《廣告學》。台北:三民。
鄭自隆等(2000):《台灣網路廣告市場趨勢分析》。台灣有線視訊寬頻網路發展協進會專案研究計劃。
賴建民(1999):《電子郵件行銷的網路效果-以網路行銷研究法調查》。台灣大學商學研究所碩士論文。
Peppers, D. & Rogers, M. 謝晶瑩譯(1995):《1:1行銷》。台北:時報文化。
顏伯勤(1990):《廣告學》。台北:三民。
Severin, J.W. & Tankard, J.W.Jr. 羅世宏譯(1992):《傳播理論:起源、方法與應用》。台北:時英出版。
英文部份:
Aaker, D., & Norris, D.(1982). Characteristic of TV commercials perceived as informative. Journal of advertising research, 2(22):61-70.
Abernethy, A.M. & Franke, G.R.(1996). The information content of advertising: a meta-analysis. Journal of Advertising, 25(2):1-17.
Andrews, K.J.(1999). Warming up to e-mail marketing. Target Marketing, 22(5):67-70.
Beltramini, R.F. & Blasko, V.J.(1986). An analysis of award-winning advertising headlines. Journal of Advertising research, (Apr./May):48-52.
Berelson, B.(1952). Content Analysis in Communication Research. New York:Free Press.
Berghel, H.(1997). Email-the good, the bad, and the ugly. Communications of the ACM, 40(4):11-15.
Bloch, P.H. and Richins, M.L.(1983). A theoretical model for the study of product importance perceptions. Journal of Marketing, 47(summer):69-81.
Boehlefeld, S.P.(1996). Doing the right thing: ethical cyberspace research. the Information Society, 12:141-152.
Cohen, A.(1999). Banner ads vs e-mail marketing. sales and Marketing Management, 151(8):15.
Dirksen, C.J. & Kroeger, A. (1968).Advertising Principles and Problems . Irwin:Homewood.
Dowling, G.R. (1980). Information content in US and Australia television advertising. Journal of Marketing, 44(fall):34-37.
Feit, M.(1999). Why e-mail lists are about to come of age. Target Marketing, 22(5):70.
Fusaro, R.(1999). E-mail marketing goes mainstream. Computer World, 33(6):33.
Galin, D.(1976) . Education both halves of the brain. Childhood Education, 53:17-20.
Greenwald, Anthony G. and Learvitt,C. (1984). Audience involvement in advertising: four levels. Journal of Consumer Research, 11(June):581-592.
Hawkins,D.T.(1994). Electronic advertising: on online system . Online,March.
Hoffman, D.L. & Novak, T.P.(1996). Marketing in hypermedia computer-mediated environments :conceptual model. Journal of Marketing, 60(July):50-68.
Holsti, O.R.(1969).Content Analysis for the Social Sciences and Humanities. Reading, MA: Addison-Wesley.
Hotchkiss, G.B.(1964). An Outline of Advertising .3th. New York.:Macmillan.
Hunt, S.D.(1976). Informational vs. persuasive advertising: an appraisal. Journal of Advertising, 5(summer):5-8.
Javalgi, R. G., Cutler, B. D. & Malhotra, N. K.(1995). Print advertising at the component level a cross-cultual comparison of the United States and Japan. Journal of Business research, (34):117-124.
Jewler, A.J.(1989).Creative Strategy in Advertising. 3th .California:Wadsworth.
Johar, J.S. & Sirgy, J.(1991). Value –expressive versus utilitarian advertising appeals: when and why to use which appeal. Journal of Advertising, 20(3):23-31.
Ju-Pak, K.H. (1999). Content dimentsions of web advertising: a cross-national comparison. International Journal of Advertising, (18):207-231.
Kania, D.(1998). How to make e-mail work for you. Advertising Age’s Business Marketing, 83(12):21.
Keeler, L.L.(1995). How to extend your email reach. Supervisory Management, (Aug):7-8.
Kotler, P. & G. Armstrong(1991). Principles of Marketing. 5th. Prentice Hall, NJ:Englewood Cliffs.
Krugman, H.E.(1965) . The impact of TV advertising: learning without involvement. Public Opinion Quarterly, (29):349-365.
Marquez, F.T.(1977). Advertising content: persuasion, information or intimidation? Journalism Quarterly, (54):482-491.
Mclaughlin, R.(1999). E-mail marketing done right. Target Marketing, 22(4):14.
Nylen, D.W.(1975). Advertising: Planning, Implementation and Control. Ohio:South-Western.
Petty, R. E., Cacioppo, J.T. & Schumann, D.(1983). Central and peripheral routes to advertising effectiveness: the moderating role of involvement. Journal of Consumer Research, 10(sep):135-164.
Resnik, A. & Stern, B. T.(1977). An analysis of information content in television advertising. Journal of Marketing, (41):50-53.
Rosalind(1998). Dos & don’ts of e-mail marketing. Target Marketing, 21(1):s8.
Rowse, E.J. & Nolan, C.A.(1950). Fundamentals of Advertising. 5th. Ohio:South-Western.
Shimp, T.A.(1990). Promotion Management and Marketing Communication. Chicago, IL:The Dryden Press.
Sproull, L & Kiesler, S.(1994). Connections: New Ways of Working in the Networked Organization. 4th. Sabon, MIT:Appendix.
Stern, B.L., Krugman D.M. & Resnik,A.(1981). Magazine advertising : an analysis of its information content. Journal of Advertising Research, 21(Apr.):39-44.
Stern, J.(1997).What Makes People Click:Advertising on the Web. Indianapolis:Ind.
Vaughn, R.(1980). How advertising works: a planning model. Journal of Advertising Research, 20(5):27-33.
Weinberger, M. G. & Spotts, H.E.(1989). A situational view of information content in TV advertising in the U.S and U.K. Journal of Marketing, 53(January):89-94.
Zaichkowsky, J.L.(1986). Conceptualizing involvement. Journal of Advertising, 15(2):4-14.
Zaichkowsky, J.L.(1994). Research notes: the personal involvement inventory: reduction, revision, and application to advertising. Journal of Advertising, 23(4):59-70.
Zeff, R. & Aronson, B.(1999). Advertising on the Internet. New York:Wiley.
描述 碩士
國立政治大學
廣告研究所
89
資料來源 http://thesis.lib.nccu.edu.tw/record/#A2002001133
資料類型 thesis
dc.contributor.advisor 鄭自隆zh_TW
dc.contributor.author (Authors) 謝慧燕zh_TW
dc.creator (作者) 謝慧燕zh_TW
dc.date (日期) 2000en_US
dc.date.accessioned 18-Sep-2009 18:44:05 (UTC+8)-
dc.date.available 18-Sep-2009 18:44:05 (UTC+8)-
dc.date.issued (上傳時間) 18-Sep-2009 18:44:05 (UTC+8)-
dc.identifier (Other Identifiers) A2002001133en_US
dc.identifier.uri (URI) https://nccur.lib.nccu.edu.tw/handle/140.119/36507-
dc.description (描述) 碩士zh_TW
dc.description (描述) 國立政治大學zh_TW
dc.description (描述) 廣告研究所zh_TW
dc.description (描述) 89zh_TW
dc.description.abstract (摘要) 所謂電子郵件廣告即是以電子郵件為傳遞工具,將廣告訊息以數位型式主動傳輸至收件者信箱中,由於電子郵件廣告可針對獨特的個人,依據特定個體之需求及特質以為區隔變數,進一步達成一對一行銷的遠景,因此,雖然垃圾郵件的問題仍為人所詬病,電子郵件廣告在作為行銷工具的強大功能上仍備受注目。
     為了瞭解目前台灣電子郵件廣告訊息結構的概況,本研究採用內容分析法,針對電子郵件廣告,分析其廣告訊息結構之表現,並試圖探究不同的郵件廣告型式、郵件內容類型及不同的產品類別,與廣告訊息結構(廣告目的、廣告資訊量、廣告訴求方式、標題型式、廣告表現方式及擺設位置)之關聯。
     研究結果發現,不同的郵件廣告型式在廣告目的數、訊息量、廣告訴求、文案字數、廣告動態效果及鏈結個數上有顯著差異。而不同郵件內容類型在廣告目的數、訊息量、文案字數、廣告效果及鏈結個數上有顯著差異。在不同產品類別對廣告訊息的影響上則發現,不同產品類別在廣告目的數、訊息量、文案字數及鏈結總數上有顯著差異。
     從本研究結果中可歸納以下5點結論:
     1.目前台灣電子郵件廣告仍以刊登在電子報中為主流。
     2.而在各類郵件廣告型式中,以「電子傳單」由於有充裕的版面運用,因此可傳傂較豐富的訊息。
     3.目前台灣電子郵件廣告仍以靜態呈現居多,而多媒體效果部份,如音樂音效及動畫的呈現仍相當少見。
     4.廣告主仍以傳統收視率觀點選擇刊登之電子報別,而並未依電子報屬性區隔受眾。
     5.本研究發現理性類商品廣告訴求以理性為多,感性類商品則以感性訴求為主;而在涉入度部份,涉入度高之商品,其廣告中所包含的資訊量亦較高。
zh_TW
dc.language.iso en_US-
dc.source.uri (資料來源) http://thesis.lib.nccu.edu.tw/record/#A2002001133en_US
dc.subject (關鍵詞) 電子郵件zh_TW
dc.subject (關鍵詞) 網路廣告zh_TW
dc.subject (關鍵詞) E-MAILen_US
dc.title (題名) 電子郵件廣告訊息之內容分析研究zh_TW
dc.type (資料類型) thesisen
dc.relation.reference (參考文獻) 中文部份:zh_TW
dc.relation.reference (參考文獻) Kotler, P. 方世榮譯(1996):《行銷管理學》。台北:東華書局。zh_TW
dc.relation.reference (參考文獻) Wimmer, R.D. & Dominick, J.R. 李天任、藍莘等譯(1991):《大眾媒體研究》。台北:亞太圖書。zh_TW
dc.relation.reference (參考文獻) 欣勤(1998):<網路廣告郵件氾濫問題>,《資訊與電腦》,8月號:59-62。zh_TW
dc.relation.reference (參考文獻) 徐釗欽(2000):《Banner不只是Banner:WWW橫幅廣告訊息內容分析》。輔仁大學大眾傳播研究所碩士論文。zh_TW
dc.relation.reference (參考文獻) 張旭文(1998):《廣告訊息建構方式與廣告主聲譽對電子郵件廣告效果之影響》。國立中興大學企業管理研究所碩士論文。zh_TW
dc.relation.reference (參考文獻) 梁康敏(1998):《平面廣告視覺表現之研究》。國立台灣科技大學工程技術研究所碩士論文。zh_TW
dc.relation.reference (參考文獻) 陳信雄(1995):《台灣資訊業使用電子郵件系統之研究》。私立淡江大學資訊管理研究所碩士論文。zh_TW
dc.relation.reference (參考文獻) 陳婉瑜(1997):《雜誌內產品廣告訊息內容之研究》。國立中興大學農產運銷學研究所碩士論文。zh_TW
dc.relation.reference (參考文獻) 陳曉莉(2000):<至2005年,每人每年所收到的行銷電子郵件將達1612封>,《Pchome電腦報》,2000年9月10日。zh_TW
dc.relation.reference (參考文獻) Allen, C., Kania, D. & Yaeckel, B. 黃彥憲譯(1998):《行銷Any Time: 1對1網際網路行銷》。台北:跨世紀電子商務。zh_TW
dc.relation.reference (參考文獻) 黃馨瑤(2000):《內容網站型態與橫幅廣告表現方式對廣告效果之影響》。國立政治大學資訊管理研究所碩士論文。zh_TW
dc.relation.reference (參考文獻) 資策會資訊市場情報中心(2000):《我國網路廣告市場現況與契機》。「Online AD 2000研討會」資料。zh_TW
dc.relation.reference (參考文獻) 管倖生(1992):《廣告設計》。台北:三民書局。zh_TW
dc.relation.reference (參考文獻) 劉一賜(1999):《網路廣告第一課-蠻荒西部角力賽的生存之道》。台北:時報文化。zh_TW
dc.relation.reference (參考文獻) 劉毅志等(1992):《廣告學》。台北:空中大學。zh_TW
dc.relation.reference (參考文獻) 樊志育(1986):《廣告學》。台北:三民。zh_TW
dc.relation.reference (參考文獻) 鄭自隆等(2000):《台灣網路廣告市場趨勢分析》。台灣有線視訊寬頻網路發展協進會專案研究計劃。zh_TW
dc.relation.reference (參考文獻) 賴建民(1999):《電子郵件行銷的網路效果-以網路行銷研究法調查》。台灣大學商學研究所碩士論文。zh_TW
dc.relation.reference (參考文獻) Peppers, D. & Rogers, M. 謝晶瑩譯(1995):《1:1行銷》。台北:時報文化。zh_TW
dc.relation.reference (參考文獻) 顏伯勤(1990):《廣告學》。台北:三民。zh_TW
dc.relation.reference (參考文獻) Severin, J.W. & Tankard, J.W.Jr. 羅世宏譯(1992):《傳播理論:起源、方法與應用》。台北:時英出版。zh_TW
dc.relation.reference (參考文獻) 英文部份:zh_TW
dc.relation.reference (參考文獻) Aaker, D., & Norris, D.(1982). Characteristic of TV commercials perceived as informative. Journal of advertising research, 2(22):61-70.zh_TW
dc.relation.reference (參考文獻) Abernethy, A.M. & Franke, G.R.(1996). The information content of advertising: a meta-analysis. Journal of Advertising, 25(2):1-17.zh_TW
dc.relation.reference (參考文獻) Andrews, K.J.(1999). Warming up to e-mail marketing. Target Marketing, 22(5):67-70.zh_TW
dc.relation.reference (參考文獻) Beltramini, R.F. & Blasko, V.J.(1986). An analysis of award-winning advertising headlines. Journal of Advertising research, (Apr./May):48-52.zh_TW
dc.relation.reference (參考文獻) Berelson, B.(1952). Content Analysis in Communication Research. New York:Free Press.zh_TW
dc.relation.reference (參考文獻) Berghel, H.(1997). Email-the good, the bad, and the ugly. Communications of the ACM, 40(4):11-15.zh_TW
dc.relation.reference (參考文獻) Bloch, P.H. and Richins, M.L.(1983). A theoretical model for the study of product importance perceptions. Journal of Marketing, 47(summer):69-81.zh_TW
dc.relation.reference (參考文獻) Boehlefeld, S.P.(1996). Doing the right thing: ethical cyberspace research. the Information Society, 12:141-152.zh_TW
dc.relation.reference (參考文獻) Cohen, A.(1999). Banner ads vs e-mail marketing. sales and Marketing Management, 151(8):15.zh_TW
dc.relation.reference (參考文獻) Dirksen, C.J. & Kroeger, A. (1968).Advertising Principles and Problems . Irwin:Homewood.zh_TW
dc.relation.reference (參考文獻) Dowling, G.R. (1980). Information content in US and Australia television advertising. Journal of Marketing, 44(fall):34-37.zh_TW
dc.relation.reference (參考文獻) Feit, M.(1999). Why e-mail lists are about to come of age. Target Marketing, 22(5):70.zh_TW
dc.relation.reference (參考文獻) Fusaro, R.(1999). E-mail marketing goes mainstream. Computer World, 33(6):33.zh_TW
dc.relation.reference (參考文獻) Galin, D.(1976) . Education both halves of the brain. Childhood Education, 53:17-20.zh_TW
dc.relation.reference (參考文獻) Greenwald, Anthony G. and Learvitt,C. (1984). Audience involvement in advertising: four levels. Journal of Consumer Research, 11(June):581-592.zh_TW
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