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題名 6σ管理系統中工作環境、專案領導人能力、團隊運作與專案績效影響之研究
作者 鄭少禎
貢獻者 李易諭
鄭少禎
關鍵詞 六標準差
工作環境
專案領導人能力
團隊運作
專案績效
LISREL
日期 2004
上傳時間 18-九月-2009 18:51:34 (UTC+8)
摘要 1980年代末期,美國摩托羅拉公司率先引進六標準差管理系統以改善其產品品質,使得成本大幅下降、獲利上升後,聯訊、德州儀器公司等公司也相繼在1990年代初期導入六標準差管理系統,也從中獲得了相當大的利益,而真正讓此一管理手法受到重視的則是於1995年時,奇異公司將六標準差全面性的導入奇異公司內部的所有流程中,總裁傑克•威爾許更視六標準差為奇異公司最重要的管理突破,也由於如此之重視,奇異公司所獲得的效益也最大,從此,六標準差管理手法盛名遠播,而從1999年起,國內廠商也陸續跟進採用六標準差管理系統。
由於六標準差管理系統擁有採取專案型式以改善流程的特性,本研究即針對此專案特性,配合過往學者所研究出之六標準差關鍵成功因素,發展出工作環境、專案領導人能力、團隊運作情形以及專案績效等四個構面,採用實證問卷調查方式,並利用線性結構關係模式(LISREL)來探討在六標準差架構下,四個構面之整合關聯性,所得到的結論如下:
1.工作環境對專案領導人能力有顯著之正向關係。
2.專案領導人能力對團隊運作有顯著之正向關係。
3.工作環境對專案績效有顯著之正向關係。
4.團隊運作對專案績效有顯著之正向關係。
5.工作環境對團隊運作以及專案領導人能力對專案績效不具顯著之正向關係。
參考文獻 (一)中文部份
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16.黃敏萍,跨功能任務團隊之結構與效能─任務特性與社會系絡之影響,博士論文,國立台灣大學商學研究所,2000。
17.曾慶毅,Six Sigma之實務應用方法研究-以飛機零組件維修為例,碩士論文,元智大學工業工程與管理研究所,2003。
18.傅懷慧、郭倉義,創造企業對6 Sigma文化的需求,品質月刊38卷8期,2002。
19.鄭榮郎、郭倉義,6σ整合經營策略模式架構初探,中華民國品質學會第三十七屆年會暨第七屆全國品質管理研討會論文集,2001,頁715-725。
20.鄭榮郎、郭倉義,以6 Sigma建構企業競爭優勢之探討,品質月刊38卷3期,2002。
21.鄭榮郎,6s系統整合經營策略模式之研究,博士論文,國立中山大學企業管理學系,2002。
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描述 碩士
國立政治大學
企業管理研究所
91355062
93
資料來源 http://thesis.lib.nccu.edu.tw/record/#G0091355062
資料類型 thesis
dc.contributor.advisor 李易諭zh_TW
dc.contributor.author (作者) 鄭少禎zh_TW
dc.creator (作者) 鄭少禎zh_TW
dc.date (日期) 2004en_US
dc.date.accessioned 18-九月-2009 18:51:34 (UTC+8)-
dc.date.available 18-九月-2009 18:51:34 (UTC+8)-
dc.date.issued (上傳時間) 18-九月-2009 18:51:34 (UTC+8)-
dc.identifier (其他 識別碼) G0091355062en_US
dc.identifier.uri (URI) https://nccur.lib.nccu.edu.tw/handle/140.119/36561-
dc.description (描述) 碩士zh_TW
dc.description (描述) 國立政治大學zh_TW
dc.description (描述) 企業管理研究所zh_TW
dc.description (描述) 91355062zh_TW
dc.description (描述) 93zh_TW
dc.description.abstract (摘要) 1980年代末期,美國摩托羅拉公司率先引進六標準差管理系統以改善其產品品質,使得成本大幅下降、獲利上升後,聯訊、德州儀器公司等公司也相繼在1990年代初期導入六標準差管理系統,也從中獲得了相當大的利益,而真正讓此一管理手法受到重視的則是於1995年時,奇異公司將六標準差全面性的導入奇異公司內部的所有流程中,總裁傑克•威爾許更視六標準差為奇異公司最重要的管理突破,也由於如此之重視,奇異公司所獲得的效益也最大,從此,六標準差管理手法盛名遠播,而從1999年起,國內廠商也陸續跟進採用六標準差管理系統。
由於六標準差管理系統擁有採取專案型式以改善流程的特性,本研究即針對此專案特性,配合過往學者所研究出之六標準差關鍵成功因素,發展出工作環境、專案領導人能力、團隊運作情形以及專案績效等四個構面,採用實證問卷調查方式,並利用線性結構關係模式(LISREL)來探討在六標準差架構下,四個構面之整合關聯性,所得到的結論如下:
1.工作環境對專案領導人能力有顯著之正向關係。
2.專案領導人能力對團隊運作有顯著之正向關係。
3.工作環境對專案績效有顯著之正向關係。
4.團隊運作對專案績效有顯著之正向關係。
5.工作環境對團隊運作以及專案領導人能力對專案績效不具顯著之正向關係。
zh_TW
dc.description.tableofcontents 第一章 緒論………………………………………………………………1
1.1 研究背景與動機………………………………………………….1
1.2 研究目的………………………………………………………….2
1.3 研究對象及範圍………………………………………………….3
1.4 研究流程………………………………………………………….3
1.5 論文架構………………………………………………………….5
第二章 文獻探討………………………………………………………..8
2.1 六標準差管理系統……………………………………………….8
2.2 6σ關鍵成功因素……………………………………………....23
2.3 工作環境……………………………………………………....28
2.4 團隊運作……………………………………………………....33
2.5 專案領導人…………………………………………………....38
2.6 團隊效能與專案績效………………………………………....43
第三章 研究方法……………………………………………………….48
3.1 研究架構與假設……………………………………………....48
3.2 研究變數的定義與衡量……………………………………....55
3.3 問卷設計與抽樣……………………………………………....57
3.4 資料分析方式………………………………………………....60
第四章 研究分析與結果……………………………………………….67
4.1 樣本結構分析………………………………………………....67
4.2 敘述性統計資料分析………………………………………....69
4.3 信度與效度分析……………………………………………....72
4.4 相關分析……………………………………………………....75
4.5 LISREL模式分析-模式修正前………………………………….75
4.6 LISREL模式分析-模式修正後………………………………….83
4.7 整體模式路徑圖……………………………………………....88
4.8 研究假設與驗證結果………………………………………....89
第五章 結論與建議…………………………………………………….91
5.1 研究結論……………………………………………………....91
5.2 研究貢獻……………………………………………………....94
5.3 研究限制……………………………………………………....94
5.4 未來研究建議………………………………………………....95
參考文獻……………………………………………………………....97
附錄…………………………………………………………………….106
zh_TW
dc.language.iso en_US-
dc.source.uri (資料來源) http://thesis.lib.nccu.edu.tw/record/#G0091355062en_US
dc.subject (關鍵詞) 六標準差zh_TW
dc.subject (關鍵詞) 工作環境zh_TW
dc.subject (關鍵詞) 專案領導人能力zh_TW
dc.subject (關鍵詞) 團隊運作zh_TW
dc.subject (關鍵詞) 專案績效zh_TW
dc.subject (關鍵詞) LISRELen_US
dc.title (題名) 6σ管理系統中工作環境、專案領導人能力、團隊運作與專案績效影響之研究zh_TW
dc.type (資料類型) thesisen
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