Publications-Theses

Article View/Open

Publication Export

Google ScholarTM

NCCU Library

Citation Infomation

Related Publications in TAIR

題名 資訊科技促成企業轉型之關鍵成功因素
作者 陳悅雯
Chen, Yueh-Wen
貢獻者 管郁君
陳悅雯
Chen, Yueh-Wen
關鍵詞 企業轉型
企業變革
資訊科技
關鍵成功因素
日期 1998
上傳時間 18-Sep-2009 19:33:19 (UTC+8)
摘要 商戰世界的變化速度越來越快,在全球化經濟伴隨相關科技和社會發展趨勢的引導下,企業傳統組織已無法適應如此快速變遷的環境,須進行企業變革,以面對更多的危機與轉機。而資訊科技發展一日千里,除了對企業競爭環境有直接或間接的影響外,亦能提供企業相當的助力,因此,當前要如何應用資訊科技,進行企業變革為重要的課題。為了針對此一重要課題進行深入了解,藉由文獻探討,本研究將企業應用資訊科技,進行之企業轉型分為局部性應用、內部整合、企業流程重新設計、企業網路重新設計及企業範圍重新定義五種類型,並彙整出可能影響企業轉型成效之24項相關因素。本研究透過問卷調查的方式,以台灣地區大型企業為研究對象,對各企業所進行之應用資訊科技的變革計畫進行分析與探討,以瞭解目前企業應用資訊科技的現況,找出各資訊科技促成企業轉型類型之關鍵成功因素。
     本研究共寄出900份問卷,有效回收率為17.0%。現今我國台灣地區大型企業所進行之轉型計畫,以「企業流程重新設計」為最多,佔52.1%,其次為「企業網路重新設計」,佔20.4%。經資料分析後發現,產業別與轉型計畫的類型兩變數間有顯著的差異存在。在製造業中,以「企業流程重新設計」與「內部整合」為最多,各佔52.1%、21%;服務業,以進行「企業流程重新設計」與「企業網路重新設計」為最多,各佔56.8%、27%,再以金融業來看,仍以第三類型為最多,佔47%,其次為第四類型,佔23.5%,另外也有20.6%的企業進行第五類型「企業範圍重新定義」。資訊科技促成企業轉型之關鍵因素,則以「變革之前置作業」此因素構面最為重要,影響著各類轉型之成效。類型(二)還需注意「變革之落實」因素構面,類型(三)與(五)則還需留意「變革理念之塑造」因素構面。
參考文獻 中文部份
1. 陳鴻章,企業轉型經營策略之研究:以上市家電公司為例,私立元智大學管理研究所,民國87年1月。
2. 謝清佳、吳琮璠,資訊管理-理論與實務,智勝,民國86年9月。
3. 張緯良,資訊技術之運用對組織的影響,國立政治大學企業管理研究所,民國79年6月。
4. 闞大成譯,Karl Salnoske著,「電子商業新浪潮之一:趨勢、衝擊、價值到成功因素」,0與1 BYTE科技雜誌,民國87年9月,第28至35頁。
5. 楊宗珂,影響資訊系統整合程度與效益之關鍵因素分析,國立中山大學資訊管理研究所,民國82年6月。
6. 王朝禾,台灣中小企業實施MRPⅡ系統之關鍵成功因素研究,私立中國文化大學國際企業管理研究所,民國84年6月。
7. 康蜀嶼,企業運用電子資料交換的實施關鍵成功因素之探討,國立交通大學管理科學研究所,民國82年6月。
8. 黃俊英,多變量分析,華泰,民國87年8月。
英文部份
1. Adams, J. D., Transforming Work, Miles Rivew Press, Alexandria, VA, 1984.
2. Alavi, Marayam and Yoo, Youngjin, "Productivity gains of BPR-achieving success where others have failed," Information Systems Management, Fall 1995, pp. 43-47.
3. Applegate L., McFarlan F., and McKenney J., Corporate Information Systems Management: Text and Cases, Irwin, 1996.
4. Art Caston, "Surviving the paradigm shift," CMA Magazine, September 1993, pp. 20-23.
5. Bashein, Barbara J., Markus, M. Lynne, and Riley, Patricia, "Preconditions for BPR success and how to prevent failures," Information Systems Management, Spring 1994, pp. 7-13.
6. Belmonte, Roco W. And Murray, Richard J., "Getting ready for strategic change," Information Systems Management, Summer 1993, pp. 23-29.
7. Berman, Saul, "Strategic direction: don`t reengineering without it," November/December 1994, Planning Review, pp. 18.23.
8. Boynton, Andrew C. and Zmud, Robert W., "An assessment of critical success factor," Sloan Management Review, Summer 1994, pp. 17-27.
9. Buzzell, R. P. and Gale, B. T., The PIMS Principles: Linking Strategy to Performance, Free Press, 1987, pp. 17-30.
10. Davenport, Thomas H. and Short, James E., "The new industrial engineering: information technology and business process redesign," Sloan Management Review, Summer 1990, pp. 11-27.
11. Davenport, Thomas H. and Stoddard, Donna B., "Reengineering: business change of mythic proportions?," MIS Quarterly, June 1994, pp. 121-127.
12. David, "Business Process Re-engineering," Management Services, November 1994, pp. 8-11.
13. Davidson W. H., "Beyond re-engineering: the three phase of business transformation," IBM Systems Journal, Vol. 32, No. 1, 1993, pp. 65-79.
14. Davis, Tim R. V., "Reengineering in Action," Planning Review, July/August 1993, pp. 49-54.
15. Earl, Michael and Khan, Bushra, "How new is business process redesign?," European Management Journal, March 1994, pp. 20-30.
16. Ferguson, C. R. and Dickinson, R., "Critical success factor for directors in the eighties," Business Horizons, May-June 1982, pp. 467-488.
17. Furey, Tim R., Carlitz, Jennifer L., and Kelleher, Michael L., "Applying information technology to reengineering," Planning Review, November/December 1993, pp. 22-25;55.
18. Hall, Gene, Rosenthal, Jim, and Wade, Judy, "How to make reengineering really work," Harvard Business Review, November/December 1993, pp. 119-131.
19. Hammer M. and Champy J., Reengineering the Corporation: A Manifesto for Business Revolution, New York: Happer Business, 1993.
20. Henderson, J. C. and Venkatraman, N., "Strategic alignment: leveraging information technology for transforming organizations," IBM Systems Journal, Vol. 32, No. 1, 1993, pp. 4-16.
21. Hitt, Michael A., Keats, Barbara W., and DeMarie, Samuel M., "Navigating in the new competitive landscape: building strategic flexibility and competitive advantage in the 21st century," The Academy of Management Executive, November 1998, pp. 22-42.
22. Jain, "Key constructs in sucessful IS implementation: south-east Asian experience," Omega, Vol. 25, No. 3, 1997, pp. 267-284.
23. Kotter, John P., Leading Change, Boston, Mass: Harvard Business School Press, 1996.
24. Leidecker, Joel K. and Bruno, Albert V., "Identifying and using critical success factors," Long Range Planning, February 1984, pp. 23-32.
25. Luftman, J. N., Lewis, P. R., and Oldach, S. H., "Transforming the enterprise: the alignment of business and information technology strategies," IBM Systems Journal, Vol. 32, No. 1, 1993, pp. 198-221.
26. Miles, Robert H., "Corporate transformation," Executive Excellence, October 1997, pp. 20.
27. Peterson, Leroy D., "Reengineering your business," Industry Week, July 20, 1992, pp. 29.
28. Pitman, Ben, "Critical success factors to organizational change," Journal of Systems Management, September 1994, pp. 40.
29. Rockart, John F., "Chief executives define their own data needs," Harvard Business Review, March/April 1979, pp. 82-93.
30. Rockart, John F., "IT in the 1990s: managing organizational interdependence," Sloan Management Review, Winter 1989, pp. 7-17.
31. Shaheen, George T, "Approach to transformation," Chief Executive, March 1994, pp. 2-5.
32. Shikhar Ghosh, "Making business sense of the Internet," Harvard Business Review, March-April 1998, pp.126-135.
33. Venkatraman N., "IT-enabled business transformation: from automation to business scope redefinition," Sloan Management Review, Winter 1994, pp. 73-87.
34. Vincent, David R., "How eight firms transformed - with technology," Financial Executive, March/April 1993, pp. 52-58.
35. Vlosky, Richard P., Smith, Paul M., and Wilson, David T., "Electronic data interchange implementation strategies," Journal of Business & Industrial Marketing, Vol. 9, No. 4, 1994, pp. 5-18.
36. Wigand, Rold T., "Electronic commerce: definition, theory, and context," The Information Society, January-March 1997, pp. 1-16.
描述 碩士
國立政治大學
資訊管理研究所
86356028
87
資料來源 http://thesis.lib.nccu.edu.tw/record/#B2002001652
資料類型 thesis
dc.contributor.advisor 管郁君zh_TW
dc.contributor.author (Authors) 陳悅雯zh_TW
dc.contributor.author (Authors) Chen, Yueh-Wenen_US
dc.creator (作者) 陳悅雯zh_TW
dc.creator (作者) Chen, Yueh-Wenen_US
dc.date (日期) 1998en_US
dc.date.accessioned 18-Sep-2009 19:33:19 (UTC+8)-
dc.date.available 18-Sep-2009 19:33:19 (UTC+8)-
dc.date.issued (上傳時間) 18-Sep-2009 19:33:19 (UTC+8)-
dc.identifier (Other Identifiers) B2002001652en_US
dc.identifier.uri (URI) https://nccur.lib.nccu.edu.tw/handle/140.119/36770-
dc.description (描述) 碩士zh_TW
dc.description (描述) 國立政治大學zh_TW
dc.description (描述) 資訊管理研究所zh_TW
dc.description (描述) 86356028zh_TW
dc.description (描述) 87zh_TW
dc.description.abstract (摘要) 商戰世界的變化速度越來越快,在全球化經濟伴隨相關科技和社會發展趨勢的引導下,企業傳統組織已無法適應如此快速變遷的環境,須進行企業變革,以面對更多的危機與轉機。而資訊科技發展一日千里,除了對企業競爭環境有直接或間接的影響外,亦能提供企業相當的助力,因此,當前要如何應用資訊科技,進行企業變革為重要的課題。為了針對此一重要課題進行深入了解,藉由文獻探討,本研究將企業應用資訊科技,進行之企業轉型分為局部性應用、內部整合、企業流程重新設計、企業網路重新設計及企業範圍重新定義五種類型,並彙整出可能影響企業轉型成效之24項相關因素。本研究透過問卷調查的方式,以台灣地區大型企業為研究對象,對各企業所進行之應用資訊科技的變革計畫進行分析與探討,以瞭解目前企業應用資訊科技的現況,找出各資訊科技促成企業轉型類型之關鍵成功因素。
     本研究共寄出900份問卷,有效回收率為17.0%。現今我國台灣地區大型企業所進行之轉型計畫,以「企業流程重新設計」為最多,佔52.1%,其次為「企業網路重新設計」,佔20.4%。經資料分析後發現,產業別與轉型計畫的類型兩變數間有顯著的差異存在。在製造業中,以「企業流程重新設計」與「內部整合」為最多,各佔52.1%、21%;服務業,以進行「企業流程重新設計」與「企業網路重新設計」為最多,各佔56.8%、27%,再以金融業來看,仍以第三類型為最多,佔47%,其次為第四類型,佔23.5%,另外也有20.6%的企業進行第五類型「企業範圍重新定義」。資訊科技促成企業轉型之關鍵因素,則以「變革之前置作業」此因素構面最為重要,影響著各類轉型之成效。類型(二)還需注意「變革之落實」因素構面,類型(三)與(五)則還需留意「變革理念之塑造」因素構面。
zh_TW
dc.description.tableofcontents 第壹章 緒論 ‥‥‥‥‥‥‥‥‥‥‥‥‥‥‥‥‥‥‥‥‥‥‥‥ 1
     第一節 研究背景 ‥‥‥‥‥‥‥‥‥‥‥‥‥‥‥‥‥‥‥‥‥‥ 1
     第二節 研究動機 ‥‥‥‥‥‥‥‥‥‥‥‥‥‥‥‥‥‥‥‥‥‥ 5
     第三節 研究目的 ‥‥‥‥‥‥‥‥‥‥‥‥‥‥‥‥‥‥‥‥‥‥ 7
     第四節 研究問題 ‥‥‥‥‥‥‥‥‥‥‥‥‥‥‥‥‥‥‥‥‥‥ 7
     第貳章 文獻探討‥‥‥‥‥‥‥‥‥‥‥‥‥‥‥‥‥‥‥‥‥‥ 8
     第一節 企業轉型 ‥‥‥‥‥‥‥‥‥‥‥‥‥‥‥‥‥‥‥‥‥‥ 8
     第二節 資訊科技對企業組織之影響 ‥‥‥‥‥‥‥‥‥‥‥‥‥‥ 16
     第三節 關鍵成功因素 ‥‥‥‥‥‥‥‥‥‥‥‥‥‥‥‥‥‥‥‥ 22
     第參章 研究方法‥‥‥‥‥‥‥‥‥‥‥‥‥‥‥‥‥‥‥‥‥‥ 34
     第一節 研究架構 ‥‥‥‥‥‥‥‥‥‥‥‥‥‥‥‥‥‥‥‥‥‥ 34
     第二節 研究假說 ‥‥‥‥‥‥‥‥‥‥‥‥‥‥‥‥‥‥‥‥‥‥ 37
     第三節 研究設計 ‥‥‥‥‥‥‥‥‥‥‥‥‥‥‥‥‥‥‥‥‥‥ 40
     第四節 資料分析方法 ‥‥‥‥‥‥‥‥‥‥‥‥‥‥‥‥‥‥‥‥ 44
     第肆章 研究方法‥‥‥‥‥‥‥‥‥‥‥‥‥‥‥‥‥‥‥‥‥‥ 45
     第一節 基本資料分析 ‥‥‥‥‥‥‥‥‥‥‥‥‥‥‥‥‥‥‥‥ 45
     第二節 研究假說之檢定 ‥‥‥‥‥‥‥‥‥‥‥‥‥‥‥‥‥‥‥ 54
     第三節 資訊科技促成企業轉型之關鍵因素 ‥‥‥‥‥‥‥‥‥‥‥ 64
     第伍章 結論與建議 ‥‥‥‥‥‥‥‥‥‥‥‥‥‥‥‥‥‥‥‥ 78
     第一節 研究結論 ‥‥‥‥‥‥‥‥‥‥‥‥‥‥‥‥‥‥‥‥‥‥ 78
     第二節 研究建議 ‥‥‥‥‥‥‥‥‥‥‥‥‥‥‥‥‥‥‥‥‥‥ 82
     第三節 研究限制 ‥‥‥‥‥‥‥‥‥‥‥‥‥‥‥‥‥‥‥‥‥‥ 83
     參考文獻 ‥‥‥‥‥‥‥‥‥‥‥‥‥‥‥‥‥‥‥‥‥‥‥‥‥‥ 85
     附錄一 研究問卷‥‥‥‥‥‥‥‥‥‥‥‥‥‥‥‥‥‥‥‥‥‥ 89
     附錄二 催收問卷‥‥‥‥‥‥‥‥‥‥‥‥‥‥‥‥‥‥‥‥‥‥ 93
zh_TW
dc.language.iso en_US-
dc.source.uri (資料來源) http://thesis.lib.nccu.edu.tw/record/#B2002001652en_US
dc.subject (關鍵詞) 企業轉型zh_TW
dc.subject (關鍵詞) 企業變革zh_TW
dc.subject (關鍵詞) 資訊科技zh_TW
dc.subject (關鍵詞) 關鍵成功因素zh_TW
dc.title (題名) 資訊科技促成企業轉型之關鍵成功因素zh_TW
dc.type (資料類型) thesisen
dc.relation.reference (參考文獻) 中文部份zh_TW
dc.relation.reference (參考文獻) 1. 陳鴻章,企業轉型經營策略之研究:以上市家電公司為例,私立元智大學管理研究所,民國87年1月。zh_TW
dc.relation.reference (參考文獻) 2. 謝清佳、吳琮璠,資訊管理-理論與實務,智勝,民國86年9月。zh_TW
dc.relation.reference (參考文獻) 3. 張緯良,資訊技術之運用對組織的影響,國立政治大學企業管理研究所,民國79年6月。zh_TW
dc.relation.reference (參考文獻) 4. 闞大成譯,Karl Salnoske著,「電子商業新浪潮之一:趨勢、衝擊、價值到成功因素」,0與1 BYTE科技雜誌,民國87年9月,第28至35頁。zh_TW
dc.relation.reference (參考文獻) 5. 楊宗珂,影響資訊系統整合程度與效益之關鍵因素分析,國立中山大學資訊管理研究所,民國82年6月。zh_TW
dc.relation.reference (參考文獻) 6. 王朝禾,台灣中小企業實施MRPⅡ系統之關鍵成功因素研究,私立中國文化大學國際企業管理研究所,民國84年6月。zh_TW
dc.relation.reference (參考文獻) 7. 康蜀嶼,企業運用電子資料交換的實施關鍵成功因素之探討,國立交通大學管理科學研究所,民國82年6月。zh_TW
dc.relation.reference (參考文獻) 8. 黃俊英,多變量分析,華泰,民國87年8月。zh_TW
dc.relation.reference (參考文獻) 英文部份zh_TW
dc.relation.reference (參考文獻) 1. Adams, J. D., Transforming Work, Miles Rivew Press, Alexandria, VA, 1984.zh_TW
dc.relation.reference (參考文獻) 2. Alavi, Marayam and Yoo, Youngjin, "Productivity gains of BPR-achieving success where others have failed," Information Systems Management, Fall 1995, pp. 43-47.zh_TW
dc.relation.reference (參考文獻) 3. Applegate L., McFarlan F., and McKenney J., Corporate Information Systems Management: Text and Cases, Irwin, 1996.zh_TW
dc.relation.reference (參考文獻) 4. Art Caston, "Surviving the paradigm shift," CMA Magazine, September 1993, pp. 20-23.zh_TW
dc.relation.reference (參考文獻) 5. Bashein, Barbara J., Markus, M. Lynne, and Riley, Patricia, "Preconditions for BPR success and how to prevent failures," Information Systems Management, Spring 1994, pp. 7-13.zh_TW
dc.relation.reference (參考文獻) 6. Belmonte, Roco W. And Murray, Richard J., "Getting ready for strategic change," Information Systems Management, Summer 1993, pp. 23-29.zh_TW
dc.relation.reference (參考文獻) 7. Berman, Saul, "Strategic direction: don`t reengineering without it," November/December 1994, Planning Review, pp. 18.23.zh_TW
dc.relation.reference (參考文獻) 8. Boynton, Andrew C. and Zmud, Robert W., "An assessment of critical success factor," Sloan Management Review, Summer 1994, pp. 17-27.zh_TW
dc.relation.reference (參考文獻) 9. Buzzell, R. P. and Gale, B. T., The PIMS Principles: Linking Strategy to Performance, Free Press, 1987, pp. 17-30.zh_TW
dc.relation.reference (參考文獻) 10. Davenport, Thomas H. and Short, James E., "The new industrial engineering: information technology and business process redesign," Sloan Management Review, Summer 1990, pp. 11-27.zh_TW
dc.relation.reference (參考文獻) 11. Davenport, Thomas H. and Stoddard, Donna B., "Reengineering: business change of mythic proportions?," MIS Quarterly, June 1994, pp. 121-127.zh_TW
dc.relation.reference (參考文獻) 12. David, "Business Process Re-engineering," Management Services, November 1994, pp. 8-11.zh_TW
dc.relation.reference (參考文獻) 13. Davidson W. H., "Beyond re-engineering: the three phase of business transformation," IBM Systems Journal, Vol. 32, No. 1, 1993, pp. 65-79.zh_TW
dc.relation.reference (參考文獻) 14. Davis, Tim R. V., "Reengineering in Action," Planning Review, July/August 1993, pp. 49-54.zh_TW
dc.relation.reference (參考文獻) 15. Earl, Michael and Khan, Bushra, "How new is business process redesign?," European Management Journal, March 1994, pp. 20-30.zh_TW
dc.relation.reference (參考文獻) 16. Ferguson, C. R. and Dickinson, R., "Critical success factor for directors in the eighties," Business Horizons, May-June 1982, pp. 467-488.zh_TW
dc.relation.reference (參考文獻) 17. Furey, Tim R., Carlitz, Jennifer L., and Kelleher, Michael L., "Applying information technology to reengineering," Planning Review, November/December 1993, pp. 22-25;55.zh_TW
dc.relation.reference (參考文獻) 18. Hall, Gene, Rosenthal, Jim, and Wade, Judy, "How to make reengineering really work," Harvard Business Review, November/December 1993, pp. 119-131.zh_TW
dc.relation.reference (參考文獻) 19. Hammer M. and Champy J., Reengineering the Corporation: A Manifesto for Business Revolution, New York: Happer Business, 1993.zh_TW
dc.relation.reference (參考文獻) 20. Henderson, J. C. and Venkatraman, N., "Strategic alignment: leveraging information technology for transforming organizations," IBM Systems Journal, Vol. 32, No. 1, 1993, pp. 4-16.zh_TW
dc.relation.reference (參考文獻) 21. Hitt, Michael A., Keats, Barbara W., and DeMarie, Samuel M., "Navigating in the new competitive landscape: building strategic flexibility and competitive advantage in the 21st century," The Academy of Management Executive, November 1998, pp. 22-42.zh_TW
dc.relation.reference (參考文獻) 22. Jain, "Key constructs in sucessful IS implementation: south-east Asian experience," Omega, Vol. 25, No. 3, 1997, pp. 267-284.zh_TW
dc.relation.reference (參考文獻) 23. Kotter, John P., Leading Change, Boston, Mass: Harvard Business School Press, 1996.zh_TW
dc.relation.reference (參考文獻) 24. Leidecker, Joel K. and Bruno, Albert V., "Identifying and using critical success factors," Long Range Planning, February 1984, pp. 23-32.zh_TW
dc.relation.reference (參考文獻) 25. Luftman, J. N., Lewis, P. R., and Oldach, S. H., "Transforming the enterprise: the alignment of business and information technology strategies," IBM Systems Journal, Vol. 32, No. 1, 1993, pp. 198-221.zh_TW
dc.relation.reference (參考文獻) 26. Miles, Robert H., "Corporate transformation," Executive Excellence, October 1997, pp. 20.zh_TW
dc.relation.reference (參考文獻) 27. Peterson, Leroy D., "Reengineering your business," Industry Week, July 20, 1992, pp. 29.zh_TW
dc.relation.reference (參考文獻) 28. Pitman, Ben, "Critical success factors to organizational change," Journal of Systems Management, September 1994, pp. 40.zh_TW
dc.relation.reference (參考文獻) 29. Rockart, John F., "Chief executives define their own data needs," Harvard Business Review, March/April 1979, pp. 82-93.zh_TW
dc.relation.reference (參考文獻) 30. Rockart, John F., "IT in the 1990s: managing organizational interdependence," Sloan Management Review, Winter 1989, pp. 7-17.zh_TW
dc.relation.reference (參考文獻) 31. Shaheen, George T, "Approach to transformation," Chief Executive, March 1994, pp. 2-5.zh_TW
dc.relation.reference (參考文獻) 32. Shikhar Ghosh, "Making business sense of the Internet," Harvard Business Review, March-April 1998, pp.126-135.zh_TW
dc.relation.reference (參考文獻) 33. Venkatraman N., "IT-enabled business transformation: from automation to business scope redefinition," Sloan Management Review, Winter 1994, pp. 73-87.zh_TW
dc.relation.reference (參考文獻) 34. Vincent, David R., "How eight firms transformed - with technology," Financial Executive, March/April 1993, pp. 52-58.zh_TW
dc.relation.reference (參考文獻) 35. Vlosky, Richard P., Smith, Paul M., and Wilson, David T., "Electronic data interchange implementation strategies," Journal of Business & Industrial Marketing, Vol. 9, No. 4, 1994, pp. 5-18.zh_TW
dc.relation.reference (參考文獻) 36. Wigand, Rold T., "Electronic commerce: definition, theory, and context," The Information Society, January-March 1997, pp. 1-16.zh_TW