| dc.contributor.advisor | 張欣綠 | zh_TW |
| dc.contributor.advisor | Chang, Hsin Lu | en_US |
| dc.contributor.author (Authors) | 呂加佩 | zh_TW |
| dc.contributor.author (Authors) | Lue, Chia Pei | en_US |
| dc.creator (作者) | 呂加佩 | zh_TW |
| dc.creator (作者) | Lue, Chia Pei | en_US |
| dc.date (日期) | 2007 | en_US |
| dc.date.accessioned | 18-Sep-2009 20:14:26 (UTC+8) | - |
| dc.date.available | 18-Sep-2009 20:14:26 (UTC+8) | - |
| dc.date.issued (上傳時間) | 18-Sep-2009 20:14:26 (UTC+8) | - |
| dc.identifier (Other Identifiers) | G0095356017 | en_US |
| dc.identifier.uri (URI) | https://nccur.lib.nccu.edu.tw/handle/140.119/36945 | - |
| dc.description (描述) | 碩士 | zh_TW |
| dc.description (描述) | 國立政治大學 | zh_TW |
| dc.description (描述) | 資訊管理研究所 | zh_TW |
| dc.description (描述) | 95356017 | zh_TW |
| dc.description (描述) | 96 | zh_TW |
| dc.description.abstract (摘要) | For IT project managers, how to implement IT projects successfully is always an important issue due to high failure rate of traditional IT project implementation. When more and more enterprises start to develop systems under the new IT methodology in service oriented IT projects, it is essential to access risks coming with this new IT concept. In this research we aim to identify risk factors related to service oriented IT projects and then analyze the impact and rank of these risk factors. Adapted from the general IT project risk category proposed by Ewusi (1994), we propose 6 risk factors of service-oriented IT projects. The risk framework highlights the properties of business strategy, business Process, and workforce under on-demand business architecture. We use a customer service system to justify our research framework, applying the IBM’s concept of SIMM (service integrated maturity model). A pretest is first conducted with several IT experts who has implemented service oriented IT project experience, followed by a general survey. A binary logistic regression is used to testify the hypotheses. The result shows that essential risk factors that influence the adoption of service oriented system, from the highest to lowest, are insufficient technology planning, lack of expertise, ineffective project governance, and organizational misalignment. The findings help CIOs and project managers realize of the risks and the priority of these risks that have to be noticed and controlled when making decisions on service oriented systems adoption. | en_US |
| dc.description.tableofcontents | CONTENTS CHAPTER ONE: RESEARCH BACKGROUND 4 CHAPTER TWO: CONCEPTUAL BACKGROUND 6 2.1 DEFINITION OF “RISK” 6 2.2 GENERAL IT PROJECT RISK FACTORS 6 2.2 SERVICE-ORIENTED IT PROJECTS 12 2.2.1 The Concept of Service-Oriented IT 12 2.2.2 IT projects in service-oriented enterprises 14 2.3 SERVICE INTEGRATED MATURITY MODEL FOR CUSTOMER SERVICE SYSTEMS 18 CHAPTER THREE: RESEARCH FRAMEWORK 21 3.1 ECONOMIC RISK FACTORS IN SERVICE ORIENTED IT PROJECTS 21 3.2 ORGANIZATIONAL RISK FACTORS IN SERVICE ORIENTED IT PROJECTS 22 3.3 TECHNOLOGICAL RISK FACTORS IN SERVICE ORIENTED IT PROJECTS 25 3.4 INITIAL RESEARCH FRAMEWORK 28 CHAPTER FOUR: RESEARCH METHODOLOGY 29 4.1 PRETEST TEST 29 4.2 DATA COLLECTION 33 4.3 INSTRUMENT 34 4.4 INSTRUMENT VALIDATION 35 CHAPTER FIVE: ANALYSIS AND RESULT 41 5.1 MEAN VALUE ANALYSIS 41 5.2 RESULTS 41 5.3 DISCUSSION 43 CHAPTER SIX: CONCLUSION 47 6.1 SUMMARY 47 6.2 CONTRIBUTIONS 47 6.3 LIMITATIONS AND FUTURE RESEARCH 48 REFERENCES 49 APPENDIX A. QUESTIONNAIRE (ENGLISH VERSION) 52 APPENDIX B. QUESTIONNAIRE (CHINESE VERSION) 56 APPENDIX C. PARTICIPANTS LIST 61 | zh_TW |
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| dc.format.mimetype | application/pdf | - |
| dc.language.iso | en_US | - |
| dc.source.uri (資料來源) | http://thesis.lib.nccu.edu.tw/record/#G0095356017 | en_US |
| dc.subject (關鍵詞) | Service oriented | en_US |
| dc.subject (關鍵詞) | IT project risk | en_US |
| dc.subject (關鍵詞) | Risk management | en_US |
| dc.title (題名) | 探索建構服務導向資訊專案之風險因素 | zh_TW |
| dc.title (題名) | Exploring risk factors in implementing service-oriented IT projects | en_US |
| dc.type (資料類型) | thesis | en |
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