學術產出-Theses

題名 台灣工具機廠商教育訓練績效分析-模糊資料包絡分析法之應用
作者 陳宥翔
貢獻者 李文福
陳宥翔
關鍵詞 工具機
教育訓練
模糊DEA
machine tool
training
fuzzy DEA
日期 2008
上傳時間 19-Sep-2009 13:40:28 (UTC+8)
摘要 工具機不僅在機械產業占有一席之地,在製造業更是扮演舉足輕重的
角色,生活周遭所使用的物品,許多都是由工具機所製造。工具機產業的
核心技術,仰賴資深員工的經驗傳承,因此教育訓練是工具機廠商營運的
流程中重要的一環。傳統DEA 要求所有的投入、產出資料必須為量化的數
據,然而現實生活中有很多重要的變數難以量化,Likert 量表發明後,學
者們大量使用Likert 量表量化這些變數,但是Likert 量表尺度的公平性
是許多學者質疑的重點。模糊DEA 透過模糊理論,改善Likert 量表尺度
公平性的問題,因此本研究使用模糊DEA 進行工具機廠商教育訓練績效的
分析,並比較Likert 量表尺度下的DEA 與模糊DEA 實證結果的不同,研
究對象為民國96 年的台灣地區85 間工具機廠商。
幾項重要的實證分析結果如下:
1. 整體技術效率差者,多為訓練積極的廠商。
2. 部分規模效率差的廠商,純技術效率表現尚在中等水平,表示這些廠商
只是因為訓練較為積極,使得投入在生產規模遞減的水準。
3. 工具機產業的教育訓練普遍有浪費的現象,顯示只要投入少許資源即可
達到相當的成效,若要突破某個瓶頸,就要增加相當多的資源。
4. 整體而言使用Likert 量表尺度或是模糊DEA 的結果沒有顯著差異,但
是對於效率較佳的廠商來說,模糊DEA 具有較高的鑑別力。
The machine tool plays an important role in not only machinery industry but also
the whole manufacturing industry. Most of goods around us are made by the machine
tool. The core technologies hold by experienced employees depends on training to
pass down. Therefore, training is an essential process in machine tool factories. In
traditional DEA, all inputs and outputs need to be numeric data. But in reality, there
are many key variables are hard to be measured in numeric. After Likert scale being
invented, the scholars widely use the scale to evaluate these key variables. However,
there is criticism of the equity in Likert scale. Fuzzy DEA corrects this disadvantage
of Likert scale with fuzzy theory. As a result, this study evaluates the training
efficiency of 85 Taiwanese machine tool manufacturers in 2007 with fuzzy DEA and
comparers the result between fuzzy DEA and the method of Likert scale.
Some important conclusions are shown as follow:
1. Most of the inefficient DMUs are active about training.
2. Although some DMUs are bad in scale efficiency, they are fair in pure technical
efficiency. It explains that these DMUs just input at decrease return to scale
(DRTS) level.
3. Generally, there is waste of training in this industry. The empirical result tells us
they can obtain certain effects with little input. If they want to break through some
bottle neck of training effects, they have to input tremendous resources.
4. As a whole, there is no difference between the result of fuzzy DEA and the
method of Likert scale. However, there is better discrimination of efficient DMUs
in fuzzy DEA.
參考文獻 工研院產業經濟與趨勢研究中心兩岸工具機產業專題研究. 2001.
王為勤「2003 企業教育訓練大調查」管理雜誌. 臺北市: 哈佛企業管理顧問
股份有限公司, 2003, 68~72.
行政院勞工委員會職業訓練局「九十六年度協助企業人力資源提升個別型計
畫」2007.
阮佩芬「技職教育與建教合作訓練探討」網路社會學通訊, 2007, 67.
張紹勳硏究方法. 台中市: 滄海, 1990.
許駿煒「高科技產業員工教育訓練成效評估之個案研究」國立台北科技大學碩
士論文, 1999.
陳世璋「當前產業人力政策」政治大學演講資料, 2007.
劉仁傑「Business Architecture 與兩岸企業競合策略」東海大學演講資
料, 2003.
蔡新源. 「高值化機械兆元產業發展策略」機械資訊, 2008, 611.
Peters, Thomas J. and Waterman, Robert H. 追求卓越: 美國傑出企
業成功的祕訣.台北市: 天下文化, 1993.
Banker, R.D.; Charnes, A. and Cooper, W.W. "Some Models for
Estimating Technical and Scale Inefficiencies in Data
Envelopment Analysis." Management Science, 1984, 30,
pp. 1078~92.
Brinkerhoff, Robert O. "Training Impact Evaluation That
Senior Managers Believe and Use: The Success Case
Method," ASTD 2007 International Conference and
Exposotion. 2007.
Bushnell, David S. "Input, Process, Output: A Model for
Evaluating Training." Training & Development Journal,
1990, 44, pp. 41~43.
Charnes, A.; Cooper, W.W. and Rhodes, E. "Measuring the
Efficiency of Decision Making Units." European Journal of
Operational Research, 1978, 2, pp. 429~44.
Chen, Chie B. and Klein, Cerry M. "A Simple Approach to
Ranking a Group of Aggregated Fuzzy Utilities." IEEE
Transactions on System, Man, and Cybernetics, 1997, 27,
pp. 26~35.
Chen, Shu-Jen. Fuzzy Multiple Attribute Decision Making :
Methods and Applications. Berlin: Springer-Verlag, 1992.
Farrell, M.J. "The Measurement of Productivity Efficiency."
Journal of the Royal Statistical Society, 1957, 120,
pp. 253~90.
Gardner Publications, Inc. "The 2008 World Machine-Tool
Output and Consumption Survey." 2008.
Kao, C. and Liu, S. T. "Fuzzy Efficiency Measures in Data
Envelopment Analysis." Fuzzy Sets and Systems, 2000a,
113, pp. 427~37.
____. "Data Envelopment Analysis with missing data: An
Application to University Libraries in Taiwan." Journal
of the Operational Research Society, 2000b, 51,
pp.897~905.
Kirkpatrick, Donald L. "Technique for Evaluating Training
Programs." Training & Development Journal, 1959, 13(11),
pp. 3~9.
Koopmans, T.C. An Analysis of Production as an Efficient
Combination of Activities. New York: Wiley, 1951.
Nadler, Leonard. Every Manager`s Guide to Human Resource
Development. San Francisco: Jossey-Bass, 1992.
Ouyang, Li S. and Lee, Hwey C. "Fuzzy Efficiency in the
Life Insurance Industry in Taiwan," 2008 Asia-Pacific
Productivity Conference. 2008.
Shelton, Sandra and Alliger, George. "Who`s Afraid of Level
4 Evaluation?" Training & Development Journal, 1993,
47(6), pp. 43~46.
Stufflebeam, Daniel L. and Shinkfield, Anthony J.
"Systematic Evaluation : A Self-Instructional Guide to
Theory and Practice." Boston: Kluwer-Nijhoff, 1985.
Zadeh, L. A. "Fuzzy Sets." Information and Control, 1965,
8, pp. 338~53.
描述 碩士
國立政治大學
經濟研究所
95258033
97
資料來源 http://thesis.lib.nccu.edu.tw/record/#G0095258033
資料類型 thesis
dc.contributor.advisor 李文福zh_TW
dc.contributor.author (Authors) 陳宥翔zh_TW
dc.creator (作者) 陳宥翔zh_TW
dc.date (日期) 2008en_US
dc.date.accessioned 19-Sep-2009 13:40:28 (UTC+8)-
dc.date.available 19-Sep-2009 13:40:28 (UTC+8)-
dc.date.issued (上傳時間) 19-Sep-2009 13:40:28 (UTC+8)-
dc.identifier (Other Identifiers) G0095258033en_US
dc.identifier.uri (URI) https://nccur.lib.nccu.edu.tw/handle/140.119/37410-
dc.description (描述) 碩士zh_TW
dc.description (描述) 國立政治大學zh_TW
dc.description (描述) 經濟研究所zh_TW
dc.description (描述) 95258033zh_TW
dc.description (描述) 97zh_TW
dc.description.abstract (摘要) 工具機不僅在機械產業占有一席之地,在製造業更是扮演舉足輕重的
角色,生活周遭所使用的物品,許多都是由工具機所製造。工具機產業的
核心技術,仰賴資深員工的經驗傳承,因此教育訓練是工具機廠商營運的
流程中重要的一環。傳統DEA 要求所有的投入、產出資料必須為量化的數
據,然而現實生活中有很多重要的變數難以量化,Likert 量表發明後,學
者們大量使用Likert 量表量化這些變數,但是Likert 量表尺度的公平性
是許多學者質疑的重點。模糊DEA 透過模糊理論,改善Likert 量表尺度
公平性的問題,因此本研究使用模糊DEA 進行工具機廠商教育訓練績效的
分析,並比較Likert 量表尺度下的DEA 與模糊DEA 實證結果的不同,研
究對象為民國96 年的台灣地區85 間工具機廠商。
幾項重要的實證分析結果如下:
1. 整體技術效率差者,多為訓練積極的廠商。
2. 部分規模效率差的廠商,純技術效率表現尚在中等水平,表示這些廠商
只是因為訓練較為積極,使得投入在生產規模遞減的水準。
3. 工具機產業的教育訓練普遍有浪費的現象,顯示只要投入少許資源即可
達到相當的成效,若要突破某個瓶頸,就要增加相當多的資源。
4. 整體而言使用Likert 量表尺度或是模糊DEA 的結果沒有顯著差異,但
是對於效率較佳的廠商來說,模糊DEA 具有較高的鑑別力。
zh_TW
dc.description.abstract (摘要) The machine tool plays an important role in not only machinery industry but also
the whole manufacturing industry. Most of goods around us are made by the machine
tool. The core technologies hold by experienced employees depends on training to
pass down. Therefore, training is an essential process in machine tool factories. In
traditional DEA, all inputs and outputs need to be numeric data. But in reality, there
are many key variables are hard to be measured in numeric. After Likert scale being
invented, the scholars widely use the scale to evaluate these key variables. However,
there is criticism of the equity in Likert scale. Fuzzy DEA corrects this disadvantage
of Likert scale with fuzzy theory. As a result, this study evaluates the training
efficiency of 85 Taiwanese machine tool manufacturers in 2007 with fuzzy DEA and
comparers the result between fuzzy DEA and the method of Likert scale.
Some important conclusions are shown as follow:
1. Most of the inefficient DMUs are active about training.
2. Although some DMUs are bad in scale efficiency, they are fair in pure technical
efficiency. It explains that these DMUs just input at decrease return to scale
(DRTS) level.
3. Generally, there is waste of training in this industry. The empirical result tells us
they can obtain certain effects with little input. If they want to break through some
bottle neck of training effects, they have to input tremendous resources.
4. As a whole, there is no difference between the result of fuzzy DEA and the
method of Likert scale. However, there is better discrimination of efficient DMUs
in fuzzy DEA.
en_US
dc.description.tableofcontents 第一章緒論……………………………………………………… 1
第一節:研究背景…………………………………………1
第二節:研究動機…………………………………………6
第三節:研究範圍…………………………………………6
第二章文獻回顧…………………………………………………8
第一節:教育訓練成果評估架構…………………………8
第二節:教育訓練成果評估指標…………………………12
第三章研究方法……………………………………………… 20
第一節:生產理論…………………………………………20
第二節:傳統資料包絡分析法……………………………21
第三節:模糊資料包絡分析法……………………………24
第四節:實證分析架構……………………………………28
第四章實證分析……………………………………………… 33
第一節:廠商教育訓練概況………………………………33
第二節:模糊資料包絡分析研究…………………………43
第三節:模糊數與精確數於資料包絡分析之比較………55
第五章結論與建議…………………………………………… 60
第一節:實證結論…………………………………………60
第二節:研究改善建議……………………………………64
參考文獻……………………………………………………………… 66
附錄…………………………………………………………………… 69
附件一:研究問卷…………………………………………………… 74
附件二:α水準為0、0.3、0.7、1 時之模糊整體技術效率值……78
附件三:α水準為0、0.3、0.7、1 時之模糊純技術效率值………81
附件四:α水準為0、0.3、0.7、1 時之模糊規模效率值…………84
附件五:廠商代號對照表……………………………………………87
附件六:各廠商總差額與射線、非射線差額表……………………95
zh_TW
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dc.source.uri (資料來源) http://thesis.lib.nccu.edu.tw/record/#G0095258033en_US
dc.subject (關鍵詞) 工具機zh_TW
dc.subject (關鍵詞) 教育訓練zh_TW
dc.subject (關鍵詞) 模糊DEAzh_TW
dc.subject (關鍵詞) machine toolen_US
dc.subject (關鍵詞) trainingen_US
dc.subject (關鍵詞) fuzzy DEAen_US
dc.title (題名) 台灣工具機廠商教育訓練績效分析-模糊資料包絡分析法之應用zh_TW
dc.type (資料類型) thesisen
dc.relation.reference (參考文獻) 工研院產業經濟與趨勢研究中心兩岸工具機產業專題研究. 2001.zh_TW
dc.relation.reference (參考文獻) 王為勤「2003 企業教育訓練大調查」管理雜誌. 臺北市: 哈佛企業管理顧問zh_TW
dc.relation.reference (參考文獻) 股份有限公司, 2003, 68~72.zh_TW
dc.relation.reference (參考文獻) 行政院勞工委員會職業訓練局「九十六年度協助企業人力資源提升個別型計zh_TW
dc.relation.reference (參考文獻) 畫」2007.zh_TW
dc.relation.reference (參考文獻) 阮佩芬「技職教育與建教合作訓練探討」網路社會學通訊, 2007, 67.zh_TW
dc.relation.reference (參考文獻) 張紹勳硏究方法. 台中市: 滄海, 1990.zh_TW
dc.relation.reference (參考文獻) 許駿煒「高科技產業員工教育訓練成效評估之個案研究」國立台北科技大學碩zh_TW
dc.relation.reference (參考文獻) 士論文, 1999.zh_TW
dc.relation.reference (參考文獻) 陳世璋「當前產業人力政策」政治大學演講資料, 2007.zh_TW
dc.relation.reference (參考文獻) 劉仁傑「Business Architecture 與兩岸企業競合策略」東海大學演講資zh_TW
dc.relation.reference (參考文獻) 料, 2003.zh_TW
dc.relation.reference (參考文獻) 蔡新源. 「高值化機械兆元產業發展策略」機械資訊, 2008, 611.zh_TW
dc.relation.reference (參考文獻) Peters, Thomas J. and Waterman, Robert H. 追求卓越: 美國傑出企zh_TW
dc.relation.reference (參考文獻) 業成功的祕訣.台北市: 天下文化, 1993.zh_TW
dc.relation.reference (參考文獻) Banker, R.D.; Charnes, A. and Cooper, W.W. "Some Models forzh_TW
dc.relation.reference (參考文獻) Estimating Technical and Scale Inefficiencies in Datazh_TW
dc.relation.reference (參考文獻) Envelopment Analysis." Management Science, 1984, 30,zh_TW
dc.relation.reference (參考文獻) pp. 1078~92.zh_TW
dc.relation.reference (參考文獻) Brinkerhoff, Robert O. "Training Impact Evaluation Thatzh_TW
dc.relation.reference (參考文獻) Senior Managers Believe and Use: The Success Casezh_TW
dc.relation.reference (參考文獻) Method," ASTD 2007 International Conference andzh_TW
dc.relation.reference (參考文獻) Exposotion. 2007.zh_TW
dc.relation.reference (參考文獻) Bushnell, David S. "Input, Process, Output: A Model forzh_TW
dc.relation.reference (參考文獻) Evaluating Training." Training & Development Journal,zh_TW
dc.relation.reference (參考文獻) 1990, 44, pp. 41~43.zh_TW
dc.relation.reference (參考文獻) Charnes, A.; Cooper, W.W. and Rhodes, E. "Measuring thezh_TW
dc.relation.reference (參考文獻) Efficiency of Decision Making Units." European Journal ofzh_TW
dc.relation.reference (參考文獻) Operational Research, 1978, 2, pp. 429~44.zh_TW
dc.relation.reference (參考文獻) Chen, Chie B. and Klein, Cerry M. "A Simple Approach tozh_TW
dc.relation.reference (參考文獻) Ranking a Group of Aggregated Fuzzy Utilities." IEEEzh_TW
dc.relation.reference (參考文獻) Transactions on System, Man, and Cybernetics, 1997, 27,zh_TW
dc.relation.reference (參考文獻) pp. 26~35.zh_TW
dc.relation.reference (參考文獻) Chen, Shu-Jen. Fuzzy Multiple Attribute Decision Making :zh_TW
dc.relation.reference (參考文獻) Methods and Applications. Berlin: Springer-Verlag, 1992.zh_TW
dc.relation.reference (參考文獻) Farrell, M.J. "The Measurement of Productivity Efficiency."zh_TW
dc.relation.reference (參考文獻) Journal of the Royal Statistical Society, 1957, 120,zh_TW
dc.relation.reference (參考文獻) pp. 253~90.zh_TW
dc.relation.reference (參考文獻) Gardner Publications, Inc. "The 2008 World Machine-Toolzh_TW
dc.relation.reference (參考文獻) Output and Consumption Survey." 2008.zh_TW
dc.relation.reference (參考文獻) Kao, C. and Liu, S. T. "Fuzzy Efficiency Measures in Datazh_TW
dc.relation.reference (參考文獻) Envelopment Analysis." Fuzzy Sets and Systems, 2000a,zh_TW
dc.relation.reference (參考文獻) 113, pp. 427~37.zh_TW
dc.relation.reference (參考文獻) ____. "Data Envelopment Analysis with missing data: Anzh_TW
dc.relation.reference (參考文獻) Application to University Libraries in Taiwan." Journalzh_TW
dc.relation.reference (參考文獻) of the Operational Research Society, 2000b, 51,zh_TW
dc.relation.reference (參考文獻) pp.897~905.zh_TW
dc.relation.reference (參考文獻) Kirkpatrick, Donald L. "Technique for Evaluating Trainingzh_TW
dc.relation.reference (參考文獻) Programs." Training & Development Journal, 1959, 13(11),zh_TW
dc.relation.reference (參考文獻) pp. 3~9.zh_TW
dc.relation.reference (參考文獻) Koopmans, T.C. An Analysis of Production as an Efficientzh_TW
dc.relation.reference (參考文獻) Combination of Activities. New York: Wiley, 1951.zh_TW
dc.relation.reference (參考文獻) Nadler, Leonard. Every Manager`s Guide to Human Resourcezh_TW
dc.relation.reference (參考文獻) Development. San Francisco: Jossey-Bass, 1992.zh_TW
dc.relation.reference (參考文獻) Ouyang, Li S. and Lee, Hwey C. "Fuzzy Efficiency in thezh_TW
dc.relation.reference (參考文獻) Life Insurance Industry in Taiwan," 2008 Asia-Pacificzh_TW
dc.relation.reference (參考文獻) Productivity Conference. 2008.zh_TW
dc.relation.reference (參考文獻) Shelton, Sandra and Alliger, George. "Who`s Afraid of Levelzh_TW
dc.relation.reference (參考文獻) 4 Evaluation?" Training & Development Journal, 1993,zh_TW
dc.relation.reference (參考文獻) 47(6), pp. 43~46.zh_TW
dc.relation.reference (參考文獻) Stufflebeam, Daniel L. and Shinkfield, Anthony J.zh_TW
dc.relation.reference (參考文獻) "Systematic Evaluation : A Self-Instructional Guide tozh_TW
dc.relation.reference (參考文獻) Theory and Practice." Boston: Kluwer-Nijhoff, 1985.zh_TW
dc.relation.reference (參考文獻) Zadeh, L. A. "Fuzzy Sets." Information and Control, 1965,zh_TW
dc.relation.reference (參考文獻) 8, pp. 338~53.zh_TW