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題名 面臨高齡化時代榮譽國民之家組織再造之研究
作者 楊雨榮
貢獻者 蕭武桐
楊雨榮
關鍵詞 榮譽國民之家
退除役官兵
榮民
就養
日期 2008
上傳時間 19-Sep-2009 13:55:12 (UTC+8)
摘要  面對高齡化社會來臨,如何維持長者尊嚴和自主的生活是整個社會和政府的責任;由於老化趨勢,長者醫療需求遠較一般人高,因此,除了照顧食衣住行育樂外,如何在渠等生理機能日趨老化情形下,獲得妥善的醫療照護,實應一併予以思考。
  政府為安置體能傷殘及單身無依退除役官兵(簡稱榮民),陸續成立18所安養機構(簡稱榮家),現渠等年齡已逾82歲,人數正逐年遞減;在面對人口結構改變與社會快速老化壓力下,行政院國軍退除官兵輔導委員會(簡稱輔導會)亟應思考,如何達到在地老化,將榮家原僅單純負責生活照顧之安養、養護,進一步與醫療體系結合,擴大服務類型為失智及長期照護,實為本研究關注焦點。
  本研究經由深度訪談及綜合分析發現,榮家如欲永續發展,必須能捨才能得,換言之,安置率偏低的榮家應予整併,並釋出部分資源協助地方政府照顧弱勢民眾;且擴大服務類型,使住民雖因生理機能老化,但仍能在同一園區獲得全程完整的妥善照護;同時提出榮家與榮民醫院(簡稱榮院)在健康管理及醫療照護、復健治療等方面如何結合,使住民長者能即時享有安養與醫療照護;另將榮家現行組織架構修正為依對象和功能來區分,以縮短服務流程,朝向安養精緻化,養護專業化之境界發展。榮家經由前述再造,使住民能獲得全人、全程、全家、全隊的妥善照護,得以節省成本、提升品質、使整體服務獲得肯定外,同時創造榮民、榮家、榮院三贏的效果。
  Facing the arrival of the ageing society, how to maintain the dignity of elderly people and their autonomous livelihood is the responsibility of the entire society and the government. Due to the trend of aging, the medical treatment requirement of elderly people is far much higher than general people. Therefore apart from taking care of their requirements on food, clothing, housing, transportation, education and entertainment, how to enable them to obtain proper medical treatment and care under the condition of their aging physiological function day by day should be considered jointly.
  In order to help the settling down of the disabled and single and helpless retired officers and soldiers (abbreviated as veterans), the government established eighteen home-care institutions consecutively (abbreviated as Veterans Home). Now their ages are more then eighty two and the number of people declines year after year. While facing with the change in the population structure and the pressure of rapid aging in the society, the Veterans Affairs Commission, Executive Yuan (abbreviated as the Veterans Affairs Commission) should anxiously consider how to achieve localized ageing and change from the condition that they simply bear the responsibility of settling down and maintaining the home care of the veterans home to the state of combining with the medical treatment system and expand the type of service to people with Alzheimer’s disease and long term care. This is the focus of concern of this research.
  Through in-depth interview and comprehensive analysis this research discovers that if the Veterans Home intends to achieve a sustainable development some sacrifice has to be made in order to obtain gains. In other words, Veterans Home that the settling down rate is low should be combined together and part of the resource should be released to assist the local government to take care of the minority group. In addition, the type of service should be expanded so that although the residents are facing with aging of their physiological function, yet they still can obtain full course and complete proper care in the same area. At the same time, this research also presents on how to combine the Veterans Home with the Veterans General Hospital (abbreviated as the Veterans Hospital) to provide heath management, medical treatment and rehabilitation treatment. This is to enable elder residents to enjoy instant care and medical treatment. Moreover, the present structure of the Veterans Home shall be revised and shall be distinguished according to the target and function. This is to shorten the service flow and to move towards the development of the state of exquisite caring and professional caring. With the above restructure on the Veterans Home, the residents can obtain proper care fully with full course for the entire family with a complete team. Cost can be saved and quality can be enhanced. Apart from wining affirmation on the overall service, the treble win effect of the veterans, the Veterans Home and the Veteran General Hospital can be achieved.
參考文獻 壹、中文部分
內政部社會司.我國長期照顧十年計畫-大溫暖社會福利套案之旗艦計畫,     http://www.moi.gov.tw/dsa/。
王阿保
 1990 <都市地區老人安養方法之研究-家庭安養與機構安養兩類資料比較   分析>,臺灣大學社會研究所碩士論文。
丘昌泰
 2000 《公共政策基礎篇》,台北:巨流圖書有限公司。
江亮演
 2005 <對我國高齡化社會福利政策之期待>,《社區發展季刊》,110    期。
江亮演、余漢儀、葉肅科、黃慶鑽等著
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 l999 《質的評鑑與研究》 Michael Quinn Patton著,台北,桂冠圖   書公司。
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 1999 《公共行政論叢》,臺北:天一圖書公司。
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李瑞金
 1994 <台北市老人保護服務需求及其因應策略之研究>,台北市社會局   委託專題研究報告。
沈慶盈
 2005 <因應高齡化社會之福利政策方向>,《社區發展季刊》,110期。
呂寶靜
 1999 <老人安養政策>,《老人問題與政策研討會論文集》,財團法人   孫運璿學術基金會。
周啟東
 2002 <五十萬菁英出走!>,《商業周刊》,68期。
施教裕
 1994 〈老人與家庭政策一家庭關係的內涵及意涵之探討〉,《家庭與社   會福利學術研討會論文集》。
胡幼慧
 2004 《質性研究、理論、方法及本土女性研究實例》,台北,巨流圖書   有限公司。
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孫本初
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陳燕禎
 2008 《老人福利理論與實務》,台北:雙葉書廊有限公司。
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 1997 〈台灣民眾之孝道觀點的變遷情形〉,載於張笠雲、呂玉瑕、王甫   昌主編,《九0年代的台灣社會:台灣變遷基本調查研究系列二(下    冊)》,南港:中研院社會學研究所。
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 1995 Customer-Centered Reengineering:Remapping for      Total Customer Value, Canada:IRWIN Publishing.
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 2007 Management(9 Ed.).NJ:Person
描述 碩士
國立政治大學
行政管理碩士學程
96921065
97
資料來源 http://thesis.lib.nccu.edu.tw/record/#G0096921065
資料類型 thesis
dc.contributor.advisor 蕭武桐zh_TW
dc.contributor.author (Authors) 楊雨榮zh_TW
dc.creator (作者) 楊雨榮zh_TW
dc.date (日期) 2008en_US
dc.date.accessioned 19-Sep-2009 13:55:12 (UTC+8)-
dc.date.available 19-Sep-2009 13:55:12 (UTC+8)-
dc.date.issued (上傳時間) 19-Sep-2009 13:55:12 (UTC+8)-
dc.identifier (Other Identifiers) G0096921065en_US
dc.identifier.uri (URI) https://nccur.lib.nccu.edu.tw/handle/140.119/37467-
dc.description (描述) 碩士zh_TW
dc.description (描述) 國立政治大學zh_TW
dc.description (描述) 行政管理碩士學程zh_TW
dc.description (描述) 96921065zh_TW
dc.description (描述) 97zh_TW
dc.description.abstract (摘要)  面對高齡化社會來臨,如何維持長者尊嚴和自主的生活是整個社會和政府的責任;由於老化趨勢,長者醫療需求遠較一般人高,因此,除了照顧食衣住行育樂外,如何在渠等生理機能日趨老化情形下,獲得妥善的醫療照護,實應一併予以思考。
  政府為安置體能傷殘及單身無依退除役官兵(簡稱榮民),陸續成立18所安養機構(簡稱榮家),現渠等年齡已逾82歲,人數正逐年遞減;在面對人口結構改變與社會快速老化壓力下,行政院國軍退除官兵輔導委員會(簡稱輔導會)亟應思考,如何達到在地老化,將榮家原僅單純負責生活照顧之安養、養護,進一步與醫療體系結合,擴大服務類型為失智及長期照護,實為本研究關注焦點。
  本研究經由深度訪談及綜合分析發現,榮家如欲永續發展,必須能捨才能得,換言之,安置率偏低的榮家應予整併,並釋出部分資源協助地方政府照顧弱勢民眾;且擴大服務類型,使住民雖因生理機能老化,但仍能在同一園區獲得全程完整的妥善照護;同時提出榮家與榮民醫院(簡稱榮院)在健康管理及醫療照護、復健治療等方面如何結合,使住民長者能即時享有安養與醫療照護;另將榮家現行組織架構修正為依對象和功能來區分,以縮短服務流程,朝向安養精緻化,養護專業化之境界發展。榮家經由前述再造,使住民能獲得全人、全程、全家、全隊的妥善照護,得以節省成本、提升品質、使整體服務獲得肯定外,同時創造榮民、榮家、榮院三贏的效果。
zh_TW
dc.description.abstract (摘要)   Facing the arrival of the ageing society, how to maintain the dignity of elderly people and their autonomous livelihood is the responsibility of the entire society and the government. Due to the trend of aging, the medical treatment requirement of elderly people is far much higher than general people. Therefore apart from taking care of their requirements on food, clothing, housing, transportation, education and entertainment, how to enable them to obtain proper medical treatment and care under the condition of their aging physiological function day by day should be considered jointly.
  In order to help the settling down of the disabled and single and helpless retired officers and soldiers (abbreviated as veterans), the government established eighteen home-care institutions consecutively (abbreviated as Veterans Home). Now their ages are more then eighty two and the number of people declines year after year. While facing with the change in the population structure and the pressure of rapid aging in the society, the Veterans Affairs Commission, Executive Yuan (abbreviated as the Veterans Affairs Commission) should anxiously consider how to achieve localized ageing and change from the condition that they simply bear the responsibility of settling down and maintaining the home care of the veterans home to the state of combining with the medical treatment system and expand the type of service to people with Alzheimer’s disease and long term care. This is the focus of concern of this research.
  Through in-depth interview and comprehensive analysis this research discovers that if the Veterans Home intends to achieve a sustainable development some sacrifice has to be made in order to obtain gains. In other words, Veterans Home that the settling down rate is low should be combined together and part of the resource should be released to assist the local government to take care of the minority group. In addition, the type of service should be expanded so that although the residents are facing with aging of their physiological function, yet they still can obtain full course and complete proper care in the same area. At the same time, this research also presents on how to combine the Veterans Home with the Veterans General Hospital (abbreviated as the Veterans Hospital) to provide heath management, medical treatment and rehabilitation treatment. This is to enable elder residents to enjoy instant care and medical treatment. Moreover, the present structure of the Veterans Home shall be revised and shall be distinguished according to the target and function. This is to shorten the service flow and to move towards the development of the state of exquisite caring and professional caring. With the above restructure on the Veterans Home, the residents can obtain proper care fully with full course for the entire family with a complete team. Cost can be saved and quality can be enhanced. Apart from wining affirmation on the overall service, the treble win effect of the veterans, the Veterans Home and the Veteran General Hospital can be achieved.
en_US
dc.description.tableofcontents 第一章 緒論……………………………………………………………1
第一節 研究動機與目的………………………………………………1
第二節 研究範圍與限制………………………………………………5
第三節 研究方法………………………………………………………6
第四節 重要名詞解釋…………………………………………………8
第二章 文獻回顧與榮家現況分析 …………………………………10
第一節 老人福利制度 ………………………………………………10
第二節 組織再造探討 ………………………………………………21
第三節 榮家安置就養 ………………………………………………36
第四節 小結 …………………………………………………………51
第三章 研究設計 ……………………………………………………54
第一節 研究流程 ……………………………………………………54
第二節 研究方法之選擇 ……………………………………………56
第三節 訪談方式之選擇及對象與地點 ……………………………57
第四節 研究工具 ……………………………………………………62
第五節 榮家組織再造研究資料處理 ………………………………64
第四章 調查結果分析歸納 …………………………………………68
第一節 榮家組織再造深度訪談資料整理分析 ……………………68
第二節 調查結果之綜合論述………………………………………107
第五章 結論…………………………………………………………113
第一節 研究發現與建議……………………………………………113
第二節 後續研究建議………………………………………………133
參考文獻
附錄
 訪錄大綱
 深度訪談紀錄

表目次
表2-1 2003年以來我國有關組織再造的學位論文彙整表………23
表2-2 輔導會所屬各榮家成立日期彙整表 ………………………37
表2-3 輔導會所屬各榮家地址及土地面積 ………………………38
表2-4 公費就養榮民生活給與歷年調整情形彙整表 ……………41
表2-5 輔導會所屬各榮家自費安養養護收費標準表 ……………42
表2-6 榮家現有床位數-按榮家床位別分 ………………………45
表2-7 各榮家資源共享辦理情形彙整表 …………………………46
表2-8 2001至2008年公、自費就養榮民人數異動情形表………46
表2-9 榮家內住榮民12年來安養護人數比率增減情形表 ………51
表3-1 訪談對象資訊 ………………………………………………60
表3-2 主要訪談大綱 ………………………………………………63
表4-1 深度訪談資料所歸納之主題 ………………………………69
表5-1 榮家組織再造後在用人成本上一年約可節省經費概算表…121
表5-2 榮家組織再造後在相關經費部分年約可節省經費概算表…121
表5-3 榮家組織再造後在品質提升部分有關「安養與醫療相結合」
構面評核項目及評核指標……………………………………123
表5-4 榮家組織再造後在品質提升部分有關「組織規程修正」構
面評核項目及評核指標………………………………………123
表5-5 榮家組織再造後在服務獲肯定部分有關「多角化服務」構
面評核項目及評核指標………………………………………124
表5-6 榮家組織再造後在服務獲肯定部分有關「資源共享」構面
評核項目及評核指標…………………………………………125
表5-7 榮家組織再造後在服務獲肯定部分有關「創新加值服務」
構面評核項目及評核指標……………………………………126

圖目次
圖2-2 2001至2008年公、自費就養榮民人數異動圖 ……………47
圖2-2 榮家內住榮民12年來安養護人數比率增減圖 ………………51
圖3-1 研究流程圖 ……………………………………………………55
圖5-1 醫養資源整合圖………………………………………………126
圖5-2 全人全程的服務照顧圖………………………………………127
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dc.source.uri (資料來源) http://thesis.lib.nccu.edu.tw/record/#G0096921065en_US
dc.subject (關鍵詞) 榮譽國民之家zh_TW
dc.subject (關鍵詞) 退除役官兵zh_TW
dc.subject (關鍵詞) 榮民zh_TW
dc.subject (關鍵詞) 就養zh_TW
dc.title (題名) 面臨高齡化時代榮譽國民之家組織再造之研究zh_TW
dc.type (資料類型) thesisen
dc.relation.reference (參考文獻) 壹、中文部分zh_TW
dc.relation.reference (參考文獻) 內政部社會司.我國長期照顧十年計畫-大溫暖社會福利套案之旗艦計畫,     http://www.moi.gov.tw/dsa/。zh_TW
dc.relation.reference (參考文獻) 王阿保zh_TW
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