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題名 博物館行銷策略研究—以生活型態論推薦博物館之因素
Study on museum marketing strategies -Life style as a factor of museum recommendation
作者 游冉琪
Yu, Jan Chi
貢獻者 吳瓊恩<br>鄭美華
Wu, Chyung En<br>Cheng, Mei Hua
游冉琪
Yu, Jan Chi
關鍵詞 博物館行銷
生活型態
推薦意願
觀眾研究
臺北縣立鶯歌陶瓷博物館
museum marketing
lifestyle
willingness to recommend
audience studies
Taipei County Yinnge Ceramics Museum
日期 2008
上傳時間 19-Sep-2009 13:55:39 (UTC+8)
摘要 在強調差異性、多元消費性的現代社會中,如何以豐富多樣的體驗資源,透過生活型態的觀眾研究調查,開拓「一個博物館,多種生活型態」的生活型態行銷策略,是博物館人要面對的時代考驗。為培養博物館目標觀眾並開發潛在觀眾,博物往往透過多種行銷手法與管道,以吸引觀眾的注意與興趣,在相關研究中顯示,口碑建立往往是最有效的行銷方式。因此,透過「口碑行銷」切入分析具影響力的博物館觀眾族群,可做為博物館開發觀眾之重要方式。

本研究以臺北縣立鶯歌陶瓷博物館為研究對象,研究目的旨在瞭解博物館觀眾的生活消費特性,藉此推測博物館可以開發的潛在觀眾屬性,並探究博物館生活型態及對博物館推薦意願強度之關係,以作為博物館訂定行銷策略之方向與設計博物館各項功能的內容。

依據本研究發現,經由因素分析萃取出5個生活型態因素,依其屬性命名為藝文參與、品牌消費、工作成就、文化教育以及家庭流行;再依據5個因素得分透過集群分析,區隔出5個不同生活型態集群,分別命名為「工作熱衷群」、「流行休閒群」、「就學學生群」、「藝文消費群」以及「家庭導向群」。本研究分析結果亦顯示,博物館觀眾可以依據不同的生活型態分成不同的族群,而不同的生活型態族群亦有不同的參觀模式,並對於博物館服務與設施的推薦意願的亦有所差異。

最後根據研究發現,分別依據不同族群生活型態之屬性與博物館推薦意願之差異,提出不同的博物館行銷策略與方案,以提供博物館開發觀眾之參考。
In this contemporary society where emphasis is placed on differentiation and diversified consumption, it is a test for contemporary museums to conduct audience lifestyle studies with multi-faceted resources, and to explore a lifestyle marketing strategy for ‘one museum, multi lifestyles’. Most museums usually have to conduct various marketing promotions and through different channels to cultivate target audiences and attract potential audiences. Various related studies indicates that word-of-mouth is usually the most effective marketing strategy. Therefore, through ‘word-of-mouth’ to analyze influential audiences could be an important way to explore potential audiences.

This study takes Taipei County Yingge Ceramics Museum, to understand the consumption behavior of museum audience, in order to assume the characteristics of potential museum audiences, and to explore the relationship between museum typology and audiences’ willingness to recommend. This will also serve as the basis for future marketing strategy, and to design various museum functions and contents.

Based on the findings, five typology elements were extracted through element analysis, namely artistic participation, brand consumption, work achievement, cultural education and family popularity; then through group analysis these five elements were segregated into different lifestyle typologies, namely ‘workaholics’, ‘popular leisure’, ‘students’, ‘cultural activity consumers’, and ‘family-oriented consumers’. The analysis will indicate that museum audiences can be grouped based on lifestyle. Audiences with different lifestyle backgrounds encompass different visiting patterns, and may differ in willingness to recommend museum services and facilities.

Finally, based on the findings of this study, we intend to propose different museum marketing strategies based on audience lifestyle, and their willingness to recommend the museum, to serve as future reference as museums targets potential audiences.
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余育芬(1996)。消費者對百貨公司之市場區隔與形象定位之研究―以台北市為例。國立交通大學管理學研究所碩士論文,未出版,新竹市。
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翁志維(2005)。博物館形象與觀眾參觀意願之相關性研究―以國立故宮博物院與國立歷史博物館為例。國立台南藝術大學博物館學研究所在職專班碩士論文,未出版,台南。
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陳正勳(2003)。膠捲裡的繆思:2002年新竹影像博物館觀眾觀影行為與生活型態調查報告。新竹:新竹市立影像博物館。
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黃光男(1997)。博物館行銷策略。台北市:藝術家。
黃光男(1999)。博物館新視覺。台北市:正中書局。
黃光男(2007)。博物館企業。台北市:藝術家。
楊美怡(2002)。人格特質、價值觀與生活型態對後現代主義消費行為影響之研究:三個世代之比較研究。義守大學管理科學研究所碩士論文,未出版,高雄市。
葉武東(1994)。非營利組織行銷策略之研究—以台灣地區博物館為例。國立成功大學管理學院高階管理碩士在職專班碩士論文,未出版,台南市。
臺北縣立鶯歌陶瓷博物館(2008)。2008年之國際陶瓷藝術節觀眾調查報告。台北,作者。
鄭美華(2008)。推動文化創意產業政策與政府治理模式的轉型—政府與文化關係的再思考。公共行政學報,27,111-159。
鍾倫納(1993)。應用社會科學研究法。台北:臺灣商務。
簡南山(2003)。台灣生活型態量表效率的後設統合分析。國立政治大學企業管理研究所博士論文,未出版,台北市。
二、西文部分
Anderson,W.T., & Golden, L. L. (1984).Lifestyle and psychographics:a critical review and recommendation. Advances in Consumer Research, 11(1), 405-411.
Andreasen, A. R. (1967). Leisure, mobility and life style pattern. In AMA Conference Preceeedings, 56-62.
Boote, A. S. (1981). Market segmentation by personal value and salient product attributes. Journal of Advertising Research, 21(1), 30-35.
Bryant, J. (1988). The principles of marketing: A guide for museums. Association of Independent Museums.
Davis, D.L., Guiltinan, J.P., & Jones, W.H. (1979). Service characteristics, consumer search and the classification of retail services. Journal of Retailing, 55(3), 3-23.
Demby, E. (1974). Psychographics and from whence it came. In D. W. William (Ed.), Life style and psychographics , 11-30. Chicago: AMA.
Diggle, K. (1994). Arts marketing. Rhinegold.
Drucker, P. F. (1994). Managing the nonprofit organization: Principles and practice. New York: Harper Colins Publisher.
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Engel, J. F., Blackwell, R. D., & Miniard, P. W. (1995). Consumer behavior. Fourth Worth: Dryden Press.
Foxall, R. R., & Goldman, R. E. (1994). Consumer psychology for marketing. New York: Routledge.
Hawkins, D. I., Best, R. J., & Coney, K. A. (1992). Consumer behavior:Implication for marketing strategy (5th ed.). Mass:Irwin.
James, D.B. (1987). Marketing in museums: Background and theoretical foundations. The Museum Studies Journal, 3(1), 14-21.
Johnson, E. M. (1970). Handbook of modern marketing. New York: McGraw-Hill Co.
Kelly, G. A. (1955). The Psychology of personal constructs. New York: Norton & Co.
Kelly, R. F. (1993). Marketing in museums. Muse, 11(2), 14-21.
Kolter N., & Kolter P. (1998). Museum strategy and marketing: Designing missions, building audiences, generating revenue and resources. San Franciso: Jossey-Bass.
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Kotler, P. (1995). Strategic marketing for nonprofit organizations. N.J.:Prentice-Hall.
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Plummer, J. T. (1974). The concept and application of life style segmentation. Journal of Marketing, 38, 33-37.
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描述 碩士
國立政治大學
行政管理碩士學程
96921059
97
資料來源 http://thesis.lib.nccu.edu.tw/record/#G0969210591
資料類型 thesis
dc.contributor.advisor 吳瓊恩<br>鄭美華zh_TW
dc.contributor.advisor Wu, Chyung En<br>Cheng, Mei Huaen_US
dc.contributor.author (Authors) 游冉琪zh_TW
dc.contributor.author (Authors) Yu, Jan Chien_US
dc.creator (作者) 游冉琪zh_TW
dc.creator (作者) Yu, Jan Chien_US
dc.date (日期) 2008en_US
dc.date.accessioned 19-Sep-2009 13:55:39 (UTC+8)-
dc.date.available 19-Sep-2009 13:55:39 (UTC+8)-
dc.date.issued (上傳時間) 19-Sep-2009 13:55:39 (UTC+8)-
dc.identifier (Other Identifiers) G0969210591en_US
dc.identifier.uri (URI) https://nccur.lib.nccu.edu.tw/handle/140.119/37470-
dc.description (描述) 碩士zh_TW
dc.description (描述) 國立政治大學zh_TW
dc.description (描述) 行政管理碩士學程zh_TW
dc.description (描述) 96921059zh_TW
dc.description (描述) 97zh_TW
dc.description.abstract (摘要) 在強調差異性、多元消費性的現代社會中,如何以豐富多樣的體驗資源,透過生活型態的觀眾研究調查,開拓「一個博物館,多種生活型態」的生活型態行銷策略,是博物館人要面對的時代考驗。為培養博物館目標觀眾並開發潛在觀眾,博物往往透過多種行銷手法與管道,以吸引觀眾的注意與興趣,在相關研究中顯示,口碑建立往往是最有效的行銷方式。因此,透過「口碑行銷」切入分析具影響力的博物館觀眾族群,可做為博物館開發觀眾之重要方式。

本研究以臺北縣立鶯歌陶瓷博物館為研究對象,研究目的旨在瞭解博物館觀眾的生活消費特性,藉此推測博物館可以開發的潛在觀眾屬性,並探究博物館生活型態及對博物館推薦意願強度之關係,以作為博物館訂定行銷策略之方向與設計博物館各項功能的內容。

依據本研究發現,經由因素分析萃取出5個生活型態因素,依其屬性命名為藝文參與、品牌消費、工作成就、文化教育以及家庭流行;再依據5個因素得分透過集群分析,區隔出5個不同生活型態集群,分別命名為「工作熱衷群」、「流行休閒群」、「就學學生群」、「藝文消費群」以及「家庭導向群」。本研究分析結果亦顯示,博物館觀眾可以依據不同的生活型態分成不同的族群,而不同的生活型態族群亦有不同的參觀模式,並對於博物館服務與設施的推薦意願的亦有所差異。

最後根據研究發現,分別依據不同族群生活型態之屬性與博物館推薦意願之差異,提出不同的博物館行銷策略與方案,以提供博物館開發觀眾之參考。
zh_TW
dc.description.abstract (摘要) In this contemporary society where emphasis is placed on differentiation and diversified consumption, it is a test for contemporary museums to conduct audience lifestyle studies with multi-faceted resources, and to explore a lifestyle marketing strategy for ‘one museum, multi lifestyles’. Most museums usually have to conduct various marketing promotions and through different channels to cultivate target audiences and attract potential audiences. Various related studies indicates that word-of-mouth is usually the most effective marketing strategy. Therefore, through ‘word-of-mouth’ to analyze influential audiences could be an important way to explore potential audiences.

This study takes Taipei County Yingge Ceramics Museum, to understand the consumption behavior of museum audience, in order to assume the characteristics of potential museum audiences, and to explore the relationship between museum typology and audiences’ willingness to recommend. This will also serve as the basis for future marketing strategy, and to design various museum functions and contents.

Based on the findings, five typology elements were extracted through element analysis, namely artistic participation, brand consumption, work achievement, cultural education and family popularity; then through group analysis these five elements were segregated into different lifestyle typologies, namely ‘workaholics’, ‘popular leisure’, ‘students’, ‘cultural activity consumers’, and ‘family-oriented consumers’. The analysis will indicate that museum audiences can be grouped based on lifestyle. Audiences with different lifestyle backgrounds encompass different visiting patterns, and may differ in willingness to recommend museum services and facilities.

Finally, based on the findings of this study, we intend to propose different museum marketing strategies based on audience lifestyle, and their willingness to recommend the museum, to serve as future reference as museums targets potential audiences.
en_US
dc.description.tableofcontents 第一章 緒論 1
第一節 研究背景 1
第二節 研究目的與問題 3
第三節 研究範圍與限制 3
第二章 文獻分析 6
第一節 行銷定義與行銷策略 6
第二節 博物館行銷 11
第三節 生活型態理論 16
第三章 研究設計 26
第一節 研究方法 26
第二節 研究流程 33
第四章 結果分析 35
第一節人口變數及參觀動機與行為描述 35
第二節 參觀經驗推薦意願 42
第三節 生活型態因素分析 49
第四節 依生活型態結果進行集群分析 52
第五節 生活型態與推薦意願的相關分析 60
第五章 結論與建議 75
第一節 結論 75
第二節 建議 78
第三節 後續研究建議 81
參考文獻 82
附錄 問卷內容 87
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dc.source.uri (資料來源) http://thesis.lib.nccu.edu.tw/record/#G0969210591en_US
dc.subject (關鍵詞) 博物館行銷zh_TW
dc.subject (關鍵詞) 生活型態zh_TW
dc.subject (關鍵詞) 推薦意願zh_TW
dc.subject (關鍵詞) 觀眾研究zh_TW
dc.subject (關鍵詞) 臺北縣立鶯歌陶瓷博物館zh_TW
dc.subject (關鍵詞) museum marketingen_US
dc.subject (關鍵詞) lifestyleen_US
dc.subject (關鍵詞) willingness to recommenden_US
dc.subject (關鍵詞) audience studiesen_US
dc.subject (關鍵詞) Taipei County Yinnge Ceramics Museumen_US
dc.title (題名) 博物館行銷策略研究—以生活型態論推薦博物館之因素zh_TW
dc.title (題名) Study on museum marketing strategies -Life style as a factor of museum recommendationen_US
dc.type (資料類型) thesisen
dc.relation.reference (參考文獻) 一、中文部分zh_TW
dc.relation.reference (參考文獻) 余育芬(1996)。消費者對百貨公司之市場區隔與形象定位之研究―以台北市為例。國立交通大學管理學研究所碩士論文,未出版,新竹市。zh_TW
dc.relation.reference (參考文獻) 吳明清(1994)。教育研究:基本觀念與方法之分析。台北市:五南。zh_TW
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