| dc.contributor.advisor | 孫本初 | zh_TW |
| dc.contributor.author (Authors) | 黃藻鐃 | zh_TW |
| dc.contributor.author (Authors) | Huang, Tzao-Nau | en_US |
| dc.creator (作者) | 黃藻鐃 | zh_TW |
| dc.creator (作者) | Huang, Tzao-Nau | en_US |
| dc.date (日期) | 2006 | en_US |
| dc.date.accessioned | 19-Sep-2009 15:06:12 (UTC+8) | - |
| dc.date.available | 19-Sep-2009 15:06:12 (UTC+8) | - |
| dc.date.issued (上傳時間) | 19-Sep-2009 15:06:12 (UTC+8) | - |
| dc.identifier (Other Identifiers) | G0093921051 | en_US |
| dc.identifier.uri (URI) | https://nccur.lib.nccu.edu.tw/handle/140.119/34853 | - |
| dc.description (描述) | 碩士 | zh_TW |
| dc.description (描述) | 國立政治大學 | zh_TW |
| dc.description (描述) | 行政管理碩士學程 | zh_TW |
| dc.description (描述) | 93921051 | zh_TW |
| dc.description (描述) | 95 | zh_TW |
| dc.description.abstract (摘要) | 2001年「美國九一一事件」後，國際組織多次提高航空保安標準，機場安檢措施愈趨嚴格。處在國際反恐情勢中，航空警察局要接受嚴峻的挑戰，但也同時面臨財政收支、組織員額、員警升遷等困境。如何運用有限資源，提升機場安檢功能，是航空警察局當前重要課題。 平衡計分卡在1992年首先由Robert S. Kaplan and David P. Norton提出後，即受到各界矚目。它具有：策略管理、溝通告知、學習回饋和績效衡量等特性，可以協助組織彌合策略規劃與策略實施之間的斷層，使策略的執行更為成功，為組織創造綜效。 本文主要運用深度訪談法，以瞭解航空警察局主管對安檢工作的期待，分析詮釋機場安檢策略性目標，據以建構出境安檢策略地圖，並導入平衡計分卡。藉由平衡計分卡策略管理工具，運用其整合組織資源和聚焦關鍵性成功因素的功能，發揮策略執行力，提升機場出境安檢綜效。 研究發現航空警察局主管對平衡計分卡大多相當陌生，學術界對其認知似有誤解。安全和便民是可以兼顧的，航空警察局今後值得努力的方向，包括：充裕和彈性運用的財務、可靠的儀器與合理的作業、員警升遷有望和專業素養。平衡計分卡可以整合行政機關，做為行政機關和民意機關溝通的橋樑。 關於值得後續研究的內容，包括：機場安檢相關的工作、機場安檢執行權責歸屬、和機場安檢有關的因素、檢查時機的界定、安檢工作和其他檢查項目的釐清、出境安檢平衡計分卡其他構成要件等。 | zh_TW |
| dc.description.abstract (摘要) | International Civil Aviation Organization has been overtly modified the standard of the airport screening several times since the wake of the 11 September 2001 Tragedy (also known as 911 accident). Ever since almost all airports’ authorities take more harsh measures to tighten up their security check. At the trend of antiterrorism, the Aviation Police Office currently faces not only tough challenges from outside but also some inner dilemmas such as budget deficit, organization renovation and understaffed, promotion, to name just a few. Under such difficult situation, how to utilize the finite sources to obtain the maximum performance of screening should be the top priority concern for the Aviation Police Office. It has been the cynosure in all circles of world since Robert S. Kaplan and David P. Norton introduced the Balanced Scorecard in 1992. The contains of the Balanced Scorecard is composed of strategy management, notice of communication, feedback of learning, and evaluation of performance, etc. It is able to help us to narrow the gap between the strategy planning and the strategy enforcement, and makes the strategy work be easy done. Finally, it is going to create the best synergy for organization. This dissertation mainly applied the “in-depth interview” method and adopted the Balanced Scorecard simultaneously in order to reach the follow results. Such as: to realize what’s the expectation of the chiefs those who are charged with security check, to interpret the strategy’s goal of the airport screening, and to draw a Strategy Map for the future outbound screening. By using the tool of the strategy management of the Balanced Scorecard is able to integrate organization’s resources, then focuses on critical functions to expand the executive enforcement and create the best synergy of screening. This study has found two facts which that most chiefs of the Aviation police Office don’t have the faintest idea about the Balanced Scorecard, even through academic fields seem like to be some misunderstanding over it. Actually, both the security demands and the facilitation demands are well compatible. Under this premise, the Aviation Police Office should make efforts to let those demands be met from now. There some ways are feasible to be adopted such as: to allocate more budgets and allow to consume flexibly, to procure more sophisticated screening equipment and set standard of procedure to follow, to widen the promotion channel and enhance professional capability, etc. The Balanced Scorecard could be adopted not only to integrate the administration sectors but also to be the bridge between the govern ment department and the representative department. There still left a lot of issues behind which are worthy of us doing further research, just name a few as below: What job is interrelated with airport screening? Which authority should take the responsibility and accountability of airport screening? Which factors are related to airport screening? When is the timing of screening and how to define it? What’s the difference between scr- eening and security check? Whether the Balanced Scorecard has other functions could be applied over the outbound screening? | en_US |
| dc.description.tableofcontents | 第一章 緒論 ………………………………………………1 第一節 研究動機與目的 ……………………………………1 第二節 研究方法與限制 ……………………………………4 第三節 研究架構與章節安排 ………………………………8 第四節 名詞界定……………………………………………10第二章 文獻回顧…………………………………………15 第一節 平衡計分卡概述……………………………………15 第二節 平衡計分卡與策略地圖……………………………17 第三節 策略之整合與執行…………………………………36第三章 我國機場安檢制度之探討………………………43 第一節 法令規章……………………………………………43 第二節 組織系統……………………………………………49 第三節 安檢實務……………………………………………53第四章 研究設計與資料分析……………………………61 第一節 研究設計……………………………………………61 第二節 訪談工作之實施……………………………………68 第三節 資料整理與分析……………………………………69 第四節 信度和效度問題……………………………………73第五章 研究發現與平衡計分卡之導入…………………79 第一節 研究發現……………………………………………79 第二節 安檢平衡計分卡之導入……………………………89 第六章 結論與建議………………………………………101 第一節 研究結論……………………………………………101 第二節 研究建議……………………………………………104 第三節 後續研究建議………………………………………108參考文獻……………………………………………………………111附錄一 訪談大綱…………………………………………………117附錄二 訪談紀錄…………………………………………………119 | zh_TW |
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| dc.language.iso | en_US | - |
| dc.source.uri (資料來源) | http://thesis.lib.nccu.edu.tw/record/#G0093921051 | en_US |
| dc.subject (關鍵詞) | 安全檢查 | zh_TW |
| dc.subject (關鍵詞) | 平衡計分卡 | zh_TW |
| dc.subject (關鍵詞) | 策略地圖 | zh_TW |
| dc.subject (關鍵詞) | 策略管理 | zh_TW |
| dc.subject (關鍵詞) | 組織 | zh_TW |
| dc.subject (關鍵詞) | Screening | en_US |
| dc.subject (關鍵詞) | Balanced Scorecard | en_US |
| dc.subject (關鍵詞) | Strategy Map | en_US |
| dc.subject (關鍵詞) | Strategy Management | en_US |
| dc.subject (關鍵詞) | Organization | en_US |
| dc.title (題名) | 航空警察局出境安全檢查導入平衡計分卡之探討 | zh_TW |
| dc.title (題名) | The study of Balanced Scorecard be introduced to the outbound screening by the Aviation Police Office | en_US |
| dc.type (資料類型) | thesis | en |
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