| dc.contributor.advisor | 尚孝純 | zh_TW |
| dc.contributor.advisor | Shang,Shari S. C. | en_US |
| dc.contributor.author (Authors) | 莊薏臻 | zh_TW |
| dc.contributor.author (Authors) | Chuang,Yi Chen | en_US |
| dc.creator (作者) | 莊薏臻 | zh_TW |
| dc.creator (作者) | Chuang,Yi Chen | en_US |
| dc.date (日期) | 2007 | en_US |
| dc.date.accessioned | 9-Apr-2010 14:48:02 (UTC+8) | - |
| dc.date.available | 9-Apr-2010 14:48:02 (UTC+8) | - |
| dc.date.issued (上傳時間) | 9-Apr-2010 14:48:02 (UTC+8) | - |
| dc.identifier (Other Identifiers) | G0953560101 | en_US |
| dc.identifier.uri (URI) | http://nccur.lib.nccu.edu.tw/handle/140.119/38411 | - |
| dc.description (描述) | 碩士 | zh_TW |
| dc.description (描述) | 國立政治大學 | zh_TW |
| dc.description (描述) | 資訊管理研究所 | zh_TW |
| dc.description (描述) | 95356010 | zh_TW |
| dc.description (描述) | 96 | zh_TW |
| dc.description.abstract (摘要) | 無 | zh_TW |
| dc.description.abstract (摘要) | Global investment in process-management technology has vastly increased for the purpose of integrating both external and internal processes with aligned resources to adapt to the changing environment of the service-based economy. The management of business processes in the service-based economy requires dynamic capabilities in order to continuously integrate knowledge, coordinate activities, learn from experience, and reinvent services to acquire and retain customers. A growing pattern within the characteristics of path dependency has been observed in the development of process management capabilities, which evolved from awareness to optimization. This paper reports the findings of a study of the development of process-management capabilities in six companies across two different industries. By tracking the growth of its process-management capabilities, three points are made: (1) organizations develop their business process-management capabilities through five stages, which are awareness, repetition, standardization, management, and optimization; (2) each maturity level is characterized by different business focuses, process designs, knowledge management, measurement methods, and management attitudes; and (3) the development path is characterized by ups and downs and is influenced by both external and internal changes. | en_US |
| dc.description.tableofcontents | ACKNOWLEDGEMENT I ABSTRACT II TABLES V FIGURES VI CHAPTER 1： INTRODUCTION 1 1.1Research Motivation 1 1.2 Research Questions 1 1.3 Research Objective 2 CHAPTER 2: LITERATURE REVIEW 3 2.1 Complexity Theory and Organizations 3 2.2 The Development of Business Process-Management Capability 3 2.3 The Dynamic View of Management Capability 3 2.4 The Path Dependency of Management Capability 5 2.5 The Maturity Concept 5 2.6 Maturity Level 6 2.7 The Capability Maturity with Complex System 6 2.8 Propositions 7 CHAPTER 3: RESEARCH METHODOLOGY 9 3.1 Frameworks for Data Collection 9 3.2 Research Process 11 3.3 Content Analysis 13 CHAPTER 4: CASE DESCRIPTION 15 4.1 CASE 1: GBC/ Global Bicycle Company in Manufacturing Industry 15 4.1.1 Case Background 15 4.1.2 Case Analysis 15 4.2 CASE 2: Everest / Textile Company in Manufacturing Industry 20 4.2.1 Case Background 20 4.2.2 Case Analysis 20 4.3 CASE 3: GPM/ Global Precision Machining Company in Manufacturing Industry 24 4.3.1 Case Background 24 4.3.2 Case Analysis 24 4.4 CASE 4: GSS / Software Development Company in Service Industry 28 4.4.1 Case Background 28 4.4.2 Case Analysis 28 4.5 CASE 5: WF Hospital / Medical Healthcare in Service Industry 30 4.5.1 Case Background 30 4.5.2 Case Analysis 31 4.6 CASE 6: Fortune Motors / Automobile Service and Repair in Service Industry 33 4.6.1 Case Background 33 4.6.2 Case Analysis 33 4.7 Cross Case Analysis 37 CHAPTER 5: DISCUSSION 40 5.1 The Maturity Level of Business Process-Capital Management 40 5.2 Proposition Analysis 41 5.2.1 Proposition 1 Verfication 41 5.2.2 Proposition 2 Verfication 42 5.2.3 Proposition 3 Verfication 43 5.2.4 Proposition 4 Verfication 43 5.2.5 Proposition 5 Verfication 44 5.2.6 Proposition 6 Verfication 44 5.2.7 Proposition 7 Verfication 45 CHAPTER 6: CONCLUSION 46 6.1 Summary 46 6.2 Academic and Managerial Implications 46 6.3 Limitation and Future Research 46 REFERENCES 48 | zh_TW |
| dc.language.iso | en_US | - |
| dc.source.uri (資料來源) | http://thesis.lib.nccu.edu.tw/record/#G0953560101 | en_US |
| dc.subject (關鍵詞) | 無 | zh_TW |
| dc.subject (關鍵詞) | business process management | en_US |
| dc.subject (關鍵詞) | service-based economy | en_US |
| dc.subject (關鍵詞) | dynamic capabilities | en_US |
| dc.subject (關鍵詞) | capability maturity | en_US |
| dc.title (題名) | 在服務經濟環境體系下企業流程管理能力成熟度模型 | zh_TW |
| dc.title (題名) | The Maturity of Business Process-Management Capabilities in a Service-Based Economy | en_US |
| dc.type (資料類型) | thesis | en |
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