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題名 從品牌及顧客觀點看85度C在上海的發展
A case of 85°C bakery café in shanghai in the perspectives of branding and consumer recognition
作者 陳世杰
Chen, Stephen
貢獻者 吳文傑
Wu, Jack
陳世杰
Chen, Stephen
關鍵詞 85度C
日期 2009
上傳時間 15-Jun-2010 16:24:59 (UTC+8)
摘要 從品牌及顧客觀點看85度C在上海的發展
85°C Bakery Café’s successful story has been described as a miracle in Taiwan’s economy. “5 star quality at affordable price” is the slogan firstly revealed to the public in the industry and it is indeed attractive. In merely 5 years since the first store was established in July 2004, 85°C is now the largest coffee chain stores in Taiwan with 420 stores worldwide, covering Taiwan, Australia, China and USA. This case study is to research on its development in Taiwan and the expansion in China, which was considered the biggest opportunity and major source of profits of the company. The concept of “bakery café” is a convergence of coffee shop, bubble tea house and bakery for bread and cake. This business model does help eliminate unnecessary waste of materials and “fast-moving, short life-cycle” finished goods – mainly bread and cake; it minimizes the costs of materials and operations to realize profits.
     After 2 years in China, 85°C made another successful story. As of the end of 2009, 85°C has nearly 90 stores in China, mostly in Shanghai area. Its first store in China was set up in Shanghai by November 2007; I happened to be relocated in Shanghai since then and had the chance to see how it grew in such a highly competitive market. This study also presents the results of the street surveys performed in October and November 2009, with an attempt to understand the reasons behind the success. Based on the demographic profiles of 68 participants from the streets and my observation, it is clear that “5 star quality at affordable price” and “originated from Taiwan that beat Starbucks” strategy works perfectly fine in Shanghai even though the analysis demonstrated that 85°C and Starbucks are actually in different market segments. However, 85°C does create a niche market of profitability through the convergence of café and bakery.
INTRODUCTION 1
     The Story of a New Brand, the Founder and Chairman 1
     The Company - 85°C Café and Bakery 2
     The Organization 2
     Development Team 3
     5-star LuBianTan (or Road Side Stand) Strategy 3
     Convergence – Merging café, bubble tea shop and bakery 3
     Network Effect and Bandwagon Effect 4
     Rapid Growth in Taiwan through Franchising 4 The Performance 5
     Business Expansion to Australia, China, and USA 6
     Pricing Strategy in Shanghai 7
     85°C Bakery Café – Key Milestone and Development 9
     COMPETITIVE ENVIRONMENT 10
     China Market - Tourism and Catering Industry 10
     Four Models for Taiwanese Invested Coffee Chain Stores in China 10
     Competition – The Key Players in Shanghai 11
     KOHIKAN/MANABE Coffee and UBC Coffee 12
     C.straits Café 13
     Y.N.C. Coffee and Dio Coffee 14
     Starbucks Coffee and Costa Coffee 15
     Wagas Cafes and The Coffee Bean & Tea Leaf 16
     Delifrance, Element Fresh and illycaffè/espressamente illy 17
     SWOT ANALYSIS AND RISK MANAGEMENT 19
     Competitive Advantages 19
     Risk Management 20
     THE STUDY 21
     SURVEY METHODOLOGY 22
     LIMITATIONS 23
     SURVEY RESULTS 24
     Section I - Demographic Profiles 25
     Section II - Consumer Habits 29
     Section III - Brand Awareness/Recognition 32
     Section IV - Word-of-Mouth Effects 37
     Section V - Economic Impacts 39
     CONCLUSION 40
     APPENDIX 42
     Appendix I - 85°C Menu in China 42
     Appendix II - Market Survey Questions 46
     BIBLIOGRAPHY 48
參考文獻 1. 85°C Bakery Café Website: http://www.85cafe.com/
2. 85°C Bakery Café USA Website: http://www.85cafe.us/
3. Aaker, A. David (2001), Strategic Market Management, John Wiley & Sons, Inc.
4. Taiwan Chain Store Almanac 2009 by Taiwan Chain Stores and Franchise Association
5. The United Daily News 聯合報
6. The Economy Daily News 經濟日報
7. 丁丁網: http://www.ddmap.com/
8. 大眾點評網: http://www.dianping.com/
描述 碩士
國立政治大學
國際經營管理碩士班(IMBA)
92933018
98
資料來源 http://thesis.lib.nccu.edu.tw/record/#G0929330181
資料類型 thesis
dc.contributor.advisor 吳文傑zh_TW
dc.contributor.advisor Wu, Jacken_US
dc.contributor.author (Authors) 陳世杰zh_TW
dc.contributor.author (Authors) Chen, Stephenen_US
dc.creator (作者) 陳世杰zh_TW
dc.creator (作者) Chen, Stephenen_US
dc.date (日期) 2009en_US
dc.date.accessioned 15-Jun-2010 16:24:59 (UTC+8)-
dc.date.available 15-Jun-2010 16:24:59 (UTC+8)-
dc.date.issued (上傳時間) 15-Jun-2010 16:24:59 (UTC+8)-
dc.identifier (Other Identifiers) G0929330181en_US
dc.identifier.uri (URI) http://nccur.lib.nccu.edu.tw/handle/140.119/38443-
dc.description (描述) 碩士zh_TW
dc.description (描述) 國立政治大學zh_TW
dc.description (描述) 國際經營管理碩士班(IMBA)zh_TW
dc.description (描述) 92933018zh_TW
dc.description (描述) 98zh_TW
dc.description.abstract (摘要) 從品牌及顧客觀點看85度C在上海的發展zh_TW
dc.description.abstract (摘要) 85°C Bakery Café’s successful story has been described as a miracle in Taiwan’s economy. “5 star quality at affordable price” is the slogan firstly revealed to the public in the industry and it is indeed attractive. In merely 5 years since the first store was established in July 2004, 85°C is now the largest coffee chain stores in Taiwan with 420 stores worldwide, covering Taiwan, Australia, China and USA. This case study is to research on its development in Taiwan and the expansion in China, which was considered the biggest opportunity and major source of profits of the company. The concept of “bakery café” is a convergence of coffee shop, bubble tea house and bakery for bread and cake. This business model does help eliminate unnecessary waste of materials and “fast-moving, short life-cycle” finished goods – mainly bread and cake; it minimizes the costs of materials and operations to realize profits.
     After 2 years in China, 85°C made another successful story. As of the end of 2009, 85°C has nearly 90 stores in China, mostly in Shanghai area. Its first store in China was set up in Shanghai by November 2007; I happened to be relocated in Shanghai since then and had the chance to see how it grew in such a highly competitive market. This study also presents the results of the street surveys performed in October and November 2009, with an attempt to understand the reasons behind the success. Based on the demographic profiles of 68 participants from the streets and my observation, it is clear that “5 star quality at affordable price” and “originated from Taiwan that beat Starbucks” strategy works perfectly fine in Shanghai even though the analysis demonstrated that 85°C and Starbucks are actually in different market segments. However, 85°C does create a niche market of profitability through the convergence of café and bakery.
en_US
dc.description.abstract (摘要) INTRODUCTION 1
     The Story of a New Brand, the Founder and Chairman 1
     The Company - 85°C Café and Bakery 2
     The Organization 2
     Development Team 3
     5-star LuBianTan (or Road Side Stand) Strategy 3
     Convergence – Merging café, bubble tea shop and bakery 3
     Network Effect and Bandwagon Effect 4
     Rapid Growth in Taiwan through Franchising 4 The Performance 5
     Business Expansion to Australia, China, and USA 6
     Pricing Strategy in Shanghai 7
     85°C Bakery Café – Key Milestone and Development 9
     COMPETITIVE ENVIRONMENT 10
     China Market - Tourism and Catering Industry 10
     Four Models for Taiwanese Invested Coffee Chain Stores in China 10
     Competition – The Key Players in Shanghai 11
     KOHIKAN/MANABE Coffee and UBC Coffee 12
     C.straits Café 13
     Y.N.C. Coffee and Dio Coffee 14
     Starbucks Coffee and Costa Coffee 15
     Wagas Cafes and The Coffee Bean & Tea Leaf 16
     Delifrance, Element Fresh and illycaffè/espressamente illy 17
     SWOT ANALYSIS AND RISK MANAGEMENT 19
     Competitive Advantages 19
     Risk Management 20
     THE STUDY 21
     SURVEY METHODOLOGY 22
     LIMITATIONS 23
     SURVEY RESULTS 24
     Section I - Demographic Profiles 25
     Section II - Consumer Habits 29
     Section III - Brand Awareness/Recognition 32
     Section IV - Word-of-Mouth Effects 37
     Section V - Economic Impacts 39
     CONCLUSION 40
     APPENDIX 42
     Appendix I - 85°C Menu in China 42
     Appendix II - Market Survey Questions 46
     BIBLIOGRAPHY 48
-
dc.description.tableofcontents INTRODUCTION 1
     The Story of a New Brand, the Founder and Chairman 1
     The Company - 85°C Café and Bakery 2
      The Organization 2
      Development Team 3
     5-star LuBianTan (or Road Side Stand) Strategy 3
     Convergence – Merging café, bubble tea shop and bakery 3
     Network Effect and Bandwagon Effect 4
     Rapid Growth in Taiwan through Franchising 4 The Performance 5
     Business Expansion to Australia, China, and USA 6
     Pricing Strategy in Shanghai 7
     85°C Bakery Café – Key Milestone and Development 9
     COMPETITIVE ENVIRONMENT 10
     China Market - Tourism and Catering Industry 10
     Four Models for Taiwanese Invested Coffee Chain Stores in China 10
     Competition – The Key Players in Shanghai 11
     KOHIKAN/MANABE Coffee and UBC Coffee 12
     C.straits Café 13
     Y.N.C. Coffee and Dio Coffee 14
     Starbucks Coffee and Costa Coffee 15
     Wagas Cafes and The Coffee Bean & Tea Leaf 16
     Delifrance, Element Fresh and illycaffè/espressamente illy 17
     SWOT ANALYSIS AND RISK MANAGEMENT 19
     Competitive Advantages 19
     Risk Management 20
     THE STUDY 21
     SURVEY METHODOLOGY 22
     LIMITATIONS 23
     SURVEY RESULTS 24
      Section I - Demographic Profiles 25
      Section II - Consumer Habits 29
      Section III - Brand Awareness/Recognition 32
      Section IV - Word-of-Mouth Effects 37
      Section V - Economic Impacts 39
     CONCLUSION 40
     APPENDIX 42
      Appendix I - 85°C Menu in China 42
      Appendix II - Market Survey Questions 46
     BIBLIOGRAPHY 48
zh_TW
dc.language.iso en_US-
dc.source.uri (資料來源) http://thesis.lib.nccu.edu.tw/record/#G0929330181en_US
dc.subject (關鍵詞) 85度Czh_TW
dc.title (題名) 從品牌及顧客觀點看85度C在上海的發展zh_TW
dc.title (題名) A case of 85°C bakery café in shanghai in the perspectives of branding and consumer recognitionen_US
dc.type (資料類型) thesisen
dc.relation.reference (參考文獻) 1. 85°C Bakery Café Website: http://www.85cafe.com/zh_TW
dc.relation.reference (參考文獻) 2. 85°C Bakery Café USA Website: http://www.85cafe.us/zh_TW
dc.relation.reference (參考文獻) 3. Aaker, A. David (2001), Strategic Market Management, John Wiley & Sons, Inc.zh_TW
dc.relation.reference (參考文獻) 4. Taiwan Chain Store Almanac 2009 by Taiwan Chain Stores and Franchise Associationzh_TW
dc.relation.reference (參考文獻) 5. The United Daily News 聯合報zh_TW
dc.relation.reference (參考文獻) 6. The Economy Daily News 經濟日報zh_TW
dc.relation.reference (參考文獻) 7. 丁丁網: http://www.ddmap.com/zh_TW
dc.relation.reference (參考文獻) 8. 大眾點評網: http://www.dianping.com/zh_TW