1. NCCU Academic Hub
  2. 學術產出
  3. College of Commerce
  4. Periodical Articles
  5. Item

學術產出-Periodical Articles

Article View/Open

Publication Export

Google ScholarTM

政大圖書館

Citation Infomation

  • No doi shows Citation Infomation
題名 Knowledge Sharing in a Global Professional Service Firm
作者 蕭瑞麟
Hsiao, Ruey-Lin
貢獻者 國立政治大學科技管理研究所
日期 2008
上傳時間 17-Jul-2010 15:36:35 (UTC+8)
摘要 Managing knowledge within firms is becoming increasingly important as they expand their global presence. Professional service firms have been on the leading edge of the use of information technology (IT) in the past, and they have experimented with how to manage knowledge for years. This article describes the knowledge management practices of the Far East Asia office of a global professional service firm.
     
     Knowledge management can be viewed as involving four processes, each with associated challenges. Knowledge creation requires determining what knowledge should be captured from a pursuit of a client or a client engagement. However, employees may not share their knowledge for fear it will be exploited or contaminated. Knowledge development requires motivating employees to share what they know. A common challenge, though, is that because new hires do not have the knowledge of existing employees, there is a knowledge gap between the two that needs to be closed as quickly as possible. Knowledge reuse requires putting knowledge in the most reusable form, standardized or localized. Deciding when standardized knowledge will or will not suffice can be a challenge. Knowledge transfer requires disseminating knowledge effectively. But transferring knowledge across national borders is a challenge. The Far East Asia office of this professional service firm is addressing all four of these knowledge management challenges.
關聯 MIS Quarterly Executive,7(3)
資料類型 article
dc.contributor 國立政治大學科技管理研究所en
dc.creator (作者) 蕭瑞麟zh_TW
dc.creator (作者) Hsiao, Ruey-Lin-
dc.date (日期) 2008-
dc.date.accessioned 17-Jul-2010 15:36:35 (UTC+8)-
dc.date.available 17-Jul-2010 15:36:35 (UTC+8)-
dc.date.issued (上傳時間) 17-Jul-2010 15:36:35 (UTC+8)-
dc.identifier.uri (URI) http://nccur.lib.nccu.edu.tw/handle/140.119/42533-
dc.description.abstract (摘要) Managing knowledge within firms is becoming increasingly important as they expand their global presence. Professional service firms have been on the leading edge of the use of information technology (IT) in the past, and they have experimented with how to manage knowledge for years. This article describes the knowledge management practices of the Far East Asia office of a global professional service firm.
     
     Knowledge management can be viewed as involving four processes, each with associated challenges. Knowledge creation requires determining what knowledge should be captured from a pursuit of a client or a client engagement. However, employees may not share their knowledge for fear it will be exploited or contaminated. Knowledge development requires motivating employees to share what they know. A common challenge, though, is that because new hires do not have the knowledge of existing employees, there is a knowledge gap between the two that needs to be closed as quickly as possible. Knowledge reuse requires putting knowledge in the most reusable form, standardized or localized. Deciding when standardized knowledge will or will not suffice can be a challenge. Knowledge transfer requires disseminating knowledge effectively. But transferring knowledge across national borders is a challenge. The Far East Asia office of this professional service firm is addressing all four of these knowledge management challenges.		en-US
dc.language en_USen
dc.language.iso en_US-
dc.relation (關聯) MIS Quarterly Executive,7(3)en
dc.title (題名) Knowledge Sharing in a Global Professional Service Firmen
dc.type (資料類型) articleen