| dc.contributor | 資管系 | - |
| dc.creator (作者) | 董惟鳳;苑守慈 | zh_TW |
| dc.creator (作者) | Tung, Wei-Feng ; Yuan, Soe-Tsyr | - |
| dc.date (日期) | 2007 | en_US |
| dc.date.accessioned | 6-Oct-2010 11:37:35 (UTC+8) | - |
| dc.date.available | 6-Oct-2010 11:37:35 (UTC+8) | - |
| dc.date.issued (上傳時間) | 6-Oct-2010 11:37:35 (UTC+8) | - |
| dc.identifier.uri (URI) | http://nccur.lib.nccu.edu.tw/handle/140.119/46595 | - |
| dc.description.abstract (摘要) | This paper begins with the presentation of a service classification with two dimensions – continuity of coproduction and mutual adaptability, which define the four-category service systems served as a new reference architecture of service system design. The purpose of iDesign is to propose semi-automated value coproduction and systematic service innovation through the system awareness of ecological symbiosis. Namely, this paper proposes a methodology for service system design based on the symbiosis concepts, and the four-category service systems are characterised by the benefit-exchange properties of symbiosis (among the interactions and relationships between providers and customers during value coproduction). Meanwhile, this paper outlines a service performance evaluation model (in consideration of service productivity and customer satisfaction) and subsequently specifies the goal performance criteria as required for the four-category service systems. Finally, three artwork design service systems are used to exemplify the ideas behind the methodology of symbiosis-based service system design. | - |
| dc.language.iso | en_US | - |
| dc.relation (關聯) | International Journal of Services Sciences, 1(3/4), 315-332 | en_US |
| dc.title (題名) | iDesign : Intelligent Design For Service Innovation Underlying Symbiosis | en_US |
| dc.type (資料類型) | article | en |
