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題名 應用計畫行為理論探討虛擬社群使用者之付費行為
Apply TPB to understand virtual commuity members` paying behavior
作者 謝依穎
Hsieh,Yi Ying
貢獻者 洪叔民
Horng,Shwu Min
謝依穎
Hsieh,Yi Ying
關鍵詞 虛擬社群
付費意願
付費行為
計劃行為理論
日期 2009
上傳時間 8-十二月-2010 01:52:01 (UTC+8)
摘要 本研究以計劃行為理論為研究架構,從虛擬社群使用者對成為付費會員意願的態度、使用者自身主觀規範與行為控制認知,探討影響虛擬社群使用者成為付費會員意願與實際付費行為強度之要素。本研究於行為信念提出網站名聲、網站服務品質、預期獲得利益等構面,於態度提出網站滿意度與網站忠誠度等構面,並在文獻探討支持下,選擇不於規範信念與控制信念提出任何構面。最後,本研究探討免費心性對行為控制認知與付費意願間關係之影響。
本研究以地圖日記為個案研究對象,針對網站使用者進行焦點訪談、一對一深度訪談,並於該社群網站放置問卷連結以邀請網站使用者進行填答。本研究共回收776份有效問卷,並以結構方程模式進行分析得到以下結論:
1.網站名聲與網站服務品質有正向關係。
2.網站名聲與預期獲得利益有正向關係。
3.網站服務品質與預期獲得利益有正向關係。
4.預期獲得利益與網站滿意度有正向關係。
5.網站滿意度與網站忠誠度有正向關係。
6.網站忠誠度與成為付費會員意願有正向關係。
7.主觀規範對成為付費會員意願有正向關係。
8.行為控制認知對成為付費會員意願有正向關係。
9.成為付費會員意願對實際付費行為強度有正向關係。
10.行為控制認知對實際付費行為強度有正向關係。
11.免費心性會影響行為控制認知與實際付費行為強度間之關係;免費心性意識越高者,行為控制認知與實際付費行為強度間關係越弱。
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描述 碩士
國立政治大學
企業管理研究所
97355004
98
資料來源 http://thesis.lib.nccu.edu.tw/record/#G0097355004
資料類型 thesis
dc.contributor.advisor 洪叔民zh_TW
dc.contributor.advisor Horng,Shwu Minen_US
dc.contributor.author (作者) 謝依穎zh_TW
dc.contributor.author (作者) Hsieh,Yi Yingen_US
dc.creator (作者) 謝依穎zh_TW
dc.creator (作者) Hsieh,Yi Yingen_US
dc.date (日期) 2009en_US
dc.date.accessioned 8-十二月-2010 01:52:01 (UTC+8)-
dc.date.available 8-十二月-2010 01:52:01 (UTC+8)-
dc.date.issued (上傳時間) 8-十二月-2010 01:52:01 (UTC+8)-
dc.identifier (其他 識別碼) G0097355004en_US
dc.identifier.uri (URI) http://nccur.lib.nccu.edu.tw/handle/140.119/48866-
dc.description (描述) 碩士zh_TW
dc.description (描述) 國立政治大學zh_TW
dc.description (描述) 企業管理研究所zh_TW
dc.description (描述) 97355004zh_TW
dc.description (描述) 98zh_TW
dc.description.abstract (摘要) 本研究以計劃行為理論為研究架構,從虛擬社群使用者對成為付費會員意願的態度、使用者自身主觀規範與行為控制認知,探討影響虛擬社群使用者成為付費會員意願與實際付費行為強度之要素。本研究於行為信念提出網站名聲、網站服務品質、預期獲得利益等構面,於態度提出網站滿意度與網站忠誠度等構面,並在文獻探討支持下,選擇不於規範信念與控制信念提出任何構面。最後,本研究探討免費心性對行為控制認知與付費意願間關係之影響。
本研究以地圖日記為個案研究對象,針對網站使用者進行焦點訪談、一對一深度訪談,並於該社群網站放置問卷連結以邀請網站使用者進行填答。本研究共回收776份有效問卷,並以結構方程模式進行分析得到以下結論:
1.網站名聲與網站服務品質有正向關係。
2.網站名聲與預期獲得利益有正向關係。
3.網站服務品質與預期獲得利益有正向關係。
4.預期獲得利益與網站滿意度有正向關係。
5.網站滿意度與網站忠誠度有正向關係。
6.網站忠誠度與成為付費會員意願有正向關係。
7.主觀規範對成為付費會員意願有正向關係。
8.行為控制認知對成為付費會員意願有正向關係。
9.成為付費會員意願對實際付費行為強度有正向關係。
10.行為控制認知對實際付費行為強度有正向關係。
11.免費心性會影響行為控制認知與實際付費行為強度間之關係;免費心性意識越高者,行為控制認知與實際付費行為強度間關係越弱。
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dc.description.tableofcontents 第一章 緒論 1
第一節 研究動機 1
第二節 研究問題與目的 3
第三節 研究範圍 5
第四節 研究流程 6
第二章 文獻探討 9
第一節 社群與虛擬社群 9
第二節 計畫行為理論 19
第三節 預期獲得利益 22
第四節 網站滿意度 23
第五節 網站忠誠度 24
第六節 付費意願 25
第三章 研究方法 31
第一節 研究架構 31
第二節 個案公司簡介 33
第三節 研究變數與假說 34
第四節 變數衡量與問卷設計 39
第四章 研究發現 49
第一節 樣本資料分析 49
第二節 信度與效度分析 53
第三節 驗證性因素分析 54
第四節 結構方程式模式分析 71
第五章 結論與建議 79
第一節 研究結論 79
第二節 實務意涵 82
第三節 研究貢獻 84
第四節 研究限制與後續研究建議 85
參考文獻 87
附錄 研究問卷 98
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dc.language.iso en_US-
dc.source.uri (資料來源) http://thesis.lib.nccu.edu.tw/record/#G0097355004en_US
dc.subject (關鍵詞) 虛擬社群zh_TW
dc.subject (關鍵詞) 付費意願zh_TW
dc.subject (關鍵詞) 付費行為zh_TW
dc.subject (關鍵詞) 計劃行為理論zh_TW
dc.title (題名) 應用計畫行為理論探討虛擬社群使用者之付費行為zh_TW
dc.title (題名) Apply TPB to understand virtual commuity members` paying behavioren_US
dc.type (資料類型) thesisen
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