學術產出-Theses

Article View/Open

Publication Export

Google ScholarTM

政大圖書館

Citation Infomation

  • No doi shows Citation Infomation
題名 應用計畫行為理論探討虛擬社群使用者之付費行為
Apply TPB to understand virtual commuity members` paying behavior
作者 謝依穎
Hsieh,Yi Ying
貢獻者 洪叔民
Horng,Shwu Min
謝依穎
Hsieh,Yi Ying
關鍵詞 虛擬社群
付費意願
付費行為
計劃行為理論
日期 2009
上傳時間 8-Dec-2010 01:52:01 (UTC+8)
摘要 本研究以計劃行為理論為研究架構,從虛擬社群使用者對成為付費會員意願的態度、使用者自身主觀規範與行為控制認知,探討影響虛擬社群使用者成為付費會員意願與實際付費行為強度之要素。本研究於行為信念提出網站名聲、網站服務品質、預期獲得利益等構面,於態度提出網站滿意度與網站忠誠度等構面,並在文獻探討支持下,選擇不於規範信念與控制信念提出任何構面。最後,本研究探討免費心性對行為控制認知與付費意願間關係之影響。
本研究以地圖日記為個案研究對象,針對網站使用者進行焦點訪談、一對一深度訪談,並於該社群網站放置問卷連結以邀請網站使用者進行填答。本研究共回收776份有效問卷,並以結構方程模式進行分析得到以下結論:
1.網站名聲與網站服務品質有正向關係。
2.網站名聲與預期獲得利益有正向關係。
3.網站服務品質與預期獲得利益有正向關係。
4.預期獲得利益與網站滿意度有正向關係。
5.網站滿意度與網站忠誠度有正向關係。
6.網站忠誠度與成為付費會員意願有正向關係。
7.主觀規範對成為付費會員意願有正向關係。
8.行為控制認知對成為付費會員意願有正向關係。
9.成為付費會員意願對實際付費行為強度有正向關係。
10.行為控制認知對實際付費行為強度有正向關係。
11.免費心性會影響行為控制認知與實際付費行為強度間之關係;免費心性意識越高者,行為控制認知與實際付費行為強度間關係越弱。
參考文獻 Adler, R. P. and A. J. Christopher. (1998). "Internet Community Primer Overview and Business Opportunities." from http://www.digiplaces.com.
Agarwal, S. and R. K. Teas (2001). "Perceived Value: Mediating Role of Perceived Risk." Journal of Marketing Theory & Practice 9(4): 1-14.
Ajzen, I. (1985). From Intentions to Actions: A Theory of Planned Behavior. Action Control: From Cognition to Behavior J. K. J. Beckman. Heidelberg, Germany, Springer.
Ajzen, I. (1991). "The Theory of Planned Behavior." Organizational Behavior and Human Decision Processes 50(2): 179-211.
Ajzen, I. (2002). "Perceived Behavioral Control, Self-Efficacy, Locus of Control, and the Theory of Planned Behavior." Journal of Applied Social Psychology 32(4): 665-683.
Ajzen, I. (2006). Constructing a TpB Questionnaire: Conceptual and Methodological Considerations. Amherst, University of Massachusetts.
Akaike, H. (1987). "Factor Analysis and AIC." Psychometrika 52(3): 317-332.
Alba, J. W. and J. W. Hutchinson (1987). "Dimensions of Consumer Expertise." Journal of Consumer Research 13(4): 411-454.
Anderson, E. W., C. Fornell and R. T. Rust (1997). "Customer Satisfaction, Productivity, and Profitability: Differences between Goods and Services." Marketing Science 16(2): 129-145.
Anderson, E. W. and M. W. Sullivan (1993). "The Antecedents and Consequences of Customer Satisfaction for Firms." Marketing Science 12(2): 125-143.
Anderson, J. C. and D. W. Gerbing (1988). "Structural Equation Modeling in Practice: A Review and Recommended Two-Step Approach." Psychological Bulletin 103(3): 411-423.
Armstrong, A. and J. Hagel III (1996). "The Real Value of On-Line Communities." Harvard Business Review 74: 134-141.
Ba, S. and W. C. Johansson (2008). "An Exploratory Study of the Impact of E-Service Process on Online Customer Satisfaction." Production & Operations Management 17(1): 107-119.
Bagozzi, R. P. and Y. Yi (1988). "On the Evaluation of Structural Equation Models." Journal of the Academy of Marketing Science 16(1): 74-94.
Bailey, J. P. (1998). Intermediation and Electronic Markets: Aggregation and Pricing in Internet Commerce. Unpublished Doctoral Dissertation, Massachusetts Institute of Technology.
Barnes, S. J. and R. T. Vidgen (2002). "An Intergrative Approach to the Assessment of E-Commerce Quality." Journal of Electronic Commerce Research 3(3): 114-127.
Bearden, W. O. and T. A. Shimp (1982). "The Use of Extrinsic Cues to Facilitate Product Adoption." Journal of Marketing Research 19(2): 229-239.
Bearden, W. O. and J. E. Teel (1983). "Selected Determinants of Consumer Satisfaction and Complaint Reports." Journal of Marketing Research 20(1): 21-28.
Bitner, M. J. and A. R. Hubbert (1994). Encounter Satisfaction versus Overall Satisfaction versus Quality. Service Quality: New Directions in Theory and Practice. R. T. Rust and R. L. Oliver. California, Sage Publications.
Bloemer, J. M. and H. Kasper (1995). "The Complex Relationship between Consumer Satisfaction and Brand Loyalty." Journal of Economic Psychology 16(2): 311-329.
Boccaletti, S. and M. Nardella (2000). "Consumer Willingness to Pay for Pesticide-Free Fresh Fruit and Vegetables in Italy." International Food and Agribusiness Management Review 3(3): 297-310.
Bollen, K. A. (1989). Structural Equations with Latent Variables New York, John Wiley.
Bolton, R. N. and J. H. Drew (1991). "A Multistage Model of Customers` Assessments of Service Quality and Value." Journal of Consumer Research 17(4): 375-384.
Borrell & Associates (2001). The Free vs. Paid Debate: Newspapers must Decide between Short-Term ROI and Long-Term Goal, Borrell & Associates, Inc.
Boulding, W., A. Kalra, R. Staelin and V. A. Zeithaml (1993). "A Dynamic Process Model of Service Quality: From Expectations to Behavioral Intentions." Journal of Marketing Research 30(1): 7-27.
Carver, C. (1999). "Building a Virtual Community for a Tele-Learning Environment." Communications Magazine, IEEE 37(3): 114-118.
Chang, H. H. and H.-W. Wang (2008). "The Relationships among E-Service Quality, Value, Satisfaction and Loyalty in Online Shopping." European Advances in Consumer Research 8(1): 10-14.
Chang, Y., L. D. Burns and C. J. Noel (1996). "Attitudinal versus Normative Influence in the Purchase of Brand-Name Casual Apparel." Family and Consumer Sciences Research Journal 25(1): 79-109.
Churchill Jr, G. A. and C. Surprenant (1982). "An Investigation into the Determinants of Customer Satisfaction." Journal of Marketing Research 19(4): 491-504.
Chyi, H. I. (2005). "Willingness to Pay for Online News: An Empirical Study on the Viability of the Subscription Model." Journal of Media Economics 18(2): 131-142.
Collier, J. E. and C. C. Bienstock (2006). "Measuring Service Quality in E-Retailing." Journal of Service Research 8(3): 260-275.
Cronin Jr, J. J., M. K. Brady and G. T. M. Hult (2000). "Assessing the Effects of Quality, Value, and Customer Satisfaction on Consumer Behavioral Intentions in Service Environments." Journal of Retailing 76(2): 193-218.
Cuieford, J. P. (1965). Fundamental Statistics in Psychology and Education. New York, Mcgraw-Hill.
Davis, R., M. Buchanan-Oliver and R. J. Brodie (2000). "Retail Service Branding in Electronic-Commerce Environments." Journal of Service Research 3(2): 178-186.
Day, G. S. (1969). "A Two-Dimensional Concept of Brand Loyalty." Journal of Advertising Research 9(3): 29-35.
Dick, A. S. and K. Basu (1994). "Customer Loyalty: Toward an Integrated Conceptual Framework." Journal of the Academy of Marketing Science 22(2): 99-113.
Dodds, W. B., K. B. Monroe and D. Grewal (1991). "Effects of Price, Brand, and Store Information on Buyers` Product Evaluations." Journal of Marketing Research 28(3): 307-319.
Donatello, M. (2002). "What Consumers Tell Us about Paying for News Online." EContent 25(5): 36-40.
Dou, W. (2004). "Will Internet Users Pay for Online Content?" Journal of Advertising Research 44(4): 349-359.
Eagly, A. H. and S. Chaiken (1993). The Psychology of Attitudes. London, United Kingdom, Wadsworth Publishing.
Edvardsson, B. and J. Olsson (1996). "Key Concepts for New Service Development." Service Industries Journal 16(2): 140-164.
Enbysk, M. (2003). "7 Reasons Web Users will Pay." from http://www.bcentral.com/articles/enbysk/154.asp.
Fishbein, M. and I. Ajzen (1975). Beliefs, Attitude, Intention, and Behavior: An Introduction to Theory and Research. Massachusetts, Addison-Wesley.
Fombrun, C. (1996). Reputation: Realizing Value from the Corporate Image. Boston, Harvard Business School Press.
Fornell, C. (1992). "A National Customer Satisfaction Barometer: The Swedish Experience." Journal of Marketing 56(1): 6-21.
Fornell, C., M. D. Johnson, E. W. Anderson, J. Cha and B. E. Bryant (1996). "The American Customer Satisfaction Index: Nature, Purpose, and Fndings." Journal of Marketing 60(4): 7-18.
Fornell, C. and D. F. Larcker (1981). "Evaluating Structural Equation Models with Unobservable and Measurement Errors." Journal of Marketing Research 18(1): 39-50.
Fulton, C. L. (2002). Salon Says People Will Pay for Online Content, The Online Reporter.
Gardyn, R. (2001). "Full Speed ahead?" American Demographics 23(10): 12-13.
Garvin, D. A. (1988). Managing Quality:the Strategic and Competitive Edge. New York, Free Press.
Gefen, D. (2002). "Reflections on the Dimensions of Trust and Trustworthiness among Online Consumers." SIGMIS Database 33(3): 38-53.
Gefen, D., D. W. Straub and M. C. Boudreau (2000). "Structural Equation Modeling and Regression: Guidelines for Research Practice." Communications of the Association for Information System 4(7): 1-70.
George, J. F. (2004). "The Theory of Planned Behavior and Internet Purchasing." Internet Research 14(3): 198-212.
Geyskens, I., J.-B. E. M. Steenkamp and N. Kumar (1999). "A Meta-Analysis of Satisfaction in Marketing Channel Relationships." Journal of Marketing Research 36(2): 223-238.
Goby, V. P. (2006). "Online Purchases in an Infocomm Sophisticated Society." CyberPsychology and Behavior 9(4): 423-431.
Grabner-Kraeuter, S. (2002). "The Role of Consumers` Trust in Online-Shopping." Journal of Business Ethics 39(1): 43-50.
Gusfield, J. R. (1975). A Critical Response Blackwell, New York: Harper Colophon.
Hagel III, J. and A. G. Armstrong (1997). Net Gain: Expanding Markets Through Virtual Communities Boston, Harvard Business School Press.
Hair, J. R., R. E. Anderson, R. L. Tatham and W. C. Black (2009). Multivariate Data Analysis. New Jersey, Prentice Hall.
Hanson, W. (1999). Principles of Internet Marketing. Ohio, South-Western College Pub.
Hayduk, L. A. (1987). Structural Equation Modeling with Lisrel: Essentials and Advances. Maryland, Johns Hopkins University Press.
Hoffman, D. L., T. P. Novak and M. Peralta (1999). "Building Consumer Trust Online." Communications of the ACM 42(4): 80-85.
Homburg, C., N. Koschate and W. D. Hoyer (2005). "Do Satisfied Customers Really Pay More? A Study of the Relationship Between Customer Satisfaction and Willingness to Pay." Journal of Marketing 69(2): 84-96.
Huang, L. (2008). "Exploring the Determinants of E-Loyalty among Travel Agencies." Service Industries Journal 28(2): 239-254.
Ingrid, F. (2004). "An Index Method for Measurement of Customer Satisfaction." The TQM Magazine 16(1): 57-66.
Jacoby, J. and R. W. Chestnut (1978). Brand Loyalty: Measurement and Management. New York, John Wiley & Sons, Inc.
Janda, S. (2008). "Does Gender Moderate the Effect of Online Concerns on Purchase Likelihood?" Journal of Internet Commerce 7(3): 339-358.
Jiang, P. (2002). "Exploring Consumers` Willingness to Pay for Online Customisation and its Marketing Outcomes." Journal of Targeting, Measurement and Analysis for Marketing 11(2): 168-183.
Joreskog, K. G. and D. Sorbom (1981). Lisrel V: User`s Guide Illinois, National Educational Resources.
Jupiter Media Metrix (2002). Study on Online Content, Jupiter Media Metrix.
Karahanna, E., D. W. Straub and N. L. Chervany (1999). "Information Technology Adoption Across Time: A Cross-Sextional Comparison of Pre-Adoption and Post-Adoption Beliefs." MIS Quarterly 23(2): 183-213.
Karp, D. A. (1977). Being Urban: A Social Psychological View of City Life. Kentucky, Heath.
Keeney, R. L. (1999). "The Value of Internet Commerce to the Customer." Management Science 45(4): 533-542.
Keller, K. L. (1993). "Conceptualizing, Measuring, and Managing Customer-Based Brand Equity." Journal of Marketing 57(1): 1-22.
Kettinger, W. J. and C. C. Lee (1994). "Perceived Service Quality and User Satisfaction with the Information Services Function." Decision Sciences 25(5,6): 737-766.
Krystallis, A. and G. Chryssohoidis (2005). "Consumers` Willingness to Pay for Organic Food: Factors that Affect it and Variation per Organic Product Type." British Food Journal 107(4,5): 320-343.
LaBarbera, P. A. and D. Mazursky (1983). "A Longitudinal Assessment of Consumer Satisfaction/Dissatisfaction: The Dynamic Aspect of the Cognitive Process." Journal of Marketing Research 20(4): 393-404.
LaTour, S. A. and N. C. Peat (1979). "Conceptual and Methodological Issues in Consumer Satisfaction Research." Advances in Consumer Research 6(1): 431-437.
Light, D. A. (2001). "Sure, You Can Trust Us." MIT Sloan Management Review 43(1): 17.
Lim, H. and A. J. Dubinsky (2005). "The Theory of Planned Behavior in E-Commerce: Making a Case for Interdependencies between Salient Beliefs." Psychology & Marketing 22(10): 833-855.
Lin, H.-F. (2006). "Understanding Behavioral Intention to Participate in Virtual Communities." CyberPsychology and Behavior 9(5): 540-547.
Lopes, A. B. and D. F. Galletta (2006). "Consumer Perceptions and Willingness to Pay for Intrinsically Motivated Online Content." Journal of Management Information Systems 23(2): 203-231.
Luarn, P. and H.-H. Lin (2003). "A Customer Loyalty Model for E-Service Content." Journal of Electronic Commerce Research 4(4): 156-167.
Lynch Jr, J. G. and D. Ariely (2000). "Wine Online: Search Costs Affect Competition on Price, Quality, and Distribution." Marketing Science 19(1): 83-103.
Mangalindan, M. (2002). E-Commerce (A Special Report): Cover Story --- No More Free Lunch: In the Future, the Best Things on the Web may not Be Free. Wall Street Journal: 6.
Mathieson, K. (1991). "Predicting User Intentions: Comparing the Technology Acceptance Model with the Theory of Planned Behavior." Information Systems Research 2(3): 173-191.
McDonald, G. (2002). "New Web Survival Guide." PC World 20(1): 95-100.
McMillan, D. W. and D. M. Chavis (1986). "Sense of Community: A Definition and Theory." Journal of Community Psychology 14(1): 6-24.
Miniard, P. W. and J. B. Cohen (1983). "Modeling Personal and Normative Influences on Behavior." Journal of Consumer Research 10(2): 169-180.
Minnesota Opinion Research (2001). Survey of On-line Media Consumers, Minnesota Opinion Research.
Mitchell, G. R. (1988). "Options for the Strategic Management of Technology." International Journal of Technology Management 3(3): 253-262.
Miyazaki, A. D. and A. Fernandez (2001). "Consumer Perceptions of Privacy and Security Risks for Online Shopping." The Journal of Consumer Affairs 35(1): 27-44.
Molla, A. and P. S. Licker (2001). "E-Commerce Systems Success: An Attempt to Extend and Respecify the Delone and MaClean Model of IS Success." Journal of Electronic Commerce Research 2(4): 131-141.
Morwitz, V. G., E. A. Greenleaf and E. J. Johnson (1998). "Divide and Prosper: Consumers` Reactions to Partitioned Prices." Journal of Marketing Research 35(4): 453-463.
Neal, W. D. (1999). "Satisfaction is Nice, But Value Drives Loyalty." Marketing Research 11(1): 20-23.
Newman, J. W. and R. A. Werbel (1973). "Multivariate Analysis of Brand Loyalty for Major Household Appliances." Journal of Marketing Research 10(4): 404-409.
O`Reilly, T. (2005). "What Is Web 2.0." from http://oreilly.com/web2/archive/what-is-web-20.html.
Oliver, R. L. (1980). "A Congitive Model of the Antecedents and Consequences of Satisfaction Decisions." Journal of Marketing Research 17(4): 460-469.
Oliver, R. L. and J. E. Swan (1989). "Equity and Disconfirmation Perceptions as Influences on Merchant and Product Satisfaction." Journal of Consumer Research 16(3): 372-383.
Parasuraman, A., V. A. Zeithaml and A. Malhotra (2005). "E-S-QUAL: A Multiple-Item Scale for Assessing Electronic Service Quality." Journal of Service Research 7(3): 213-233.
Pavlou, P. A. and M. Fygenson (2006). "Understanding and Prediction Electronic Commerce Adoption: An Extension of the Theory of Planned Behavior." MIS Quarterly 30(1): 115-143.
Reichheld, F. F. and W. E. Sasser Jr (1990). "Zero defections: Quality comes to services." Harvard Business Review 68: 105-111.
Rheingold, H. (1993). The Virtual Community: Homesteading on the Electronic Frontier. Massachusetts, Addison-Wesley.
Rieh, S. Y. (2002). "Judgment of Information Quality and Cognitive Authority in the Web." Journal of the American Society for Information Science and Technology 53(2): 145-161.
Robertson, T. S. and H. Gatignon (1986). "Competitive Effects on Technology Diffusion." Journal of Marketing 50(3): 1-12.
Rust, R. T. and R. L. Oliver (1993). Service Quality: Insights and Managerial Implications from the Frontier. Service Quality: New Directions in Theory and Practice. R. T. Rust and R. L. Oliver. California, Sage Publications: 1-19.
Rust, R. T. and A. J. Zaborik (1993). "Customer Satisfaction, Customer Retention and Market Share." Journal of Retailing 69(2): 193-215.
Ryan, M. J. and E. H. Bonfield (1980). "Fishbein`s Intentions Model: A Test of External and Pragmatic Validity." Journal of Marketing 44(2): 82-95.
Schaupp, L. C. and B. France (2005). "A Conjoint Analysis of Online Consumer Satisfaction." Journal of Electronic Commerce Research 6(2): 95-111.
Shapiro, C. and H. R. Varian (1998). Information Rules: A Strategic Guide to the Network Economy Boston, Harvard Business Press.
Smith, S. (2003). "Paying for Content and Making Content Pay." EContent 26(4): 26.
Srinivasan, S. S., R. Anderson and K. Ponnavolu (2002). "Customer Loyalty in E-Commerce: An Exploration of its Antecedents and Consequences." Journal of Retailing 78(1): 41-51.
Szymanski, D. M. and R. T. Hise (2000). "E-Satisfaction: An Initial Examination." Journal of Retailing 76(3): 309-322.
Tabachnick, B. G. and L. S. Fidell (2007). Using Multivariate Statistics Boston, Allyn & Bacon.
Taylor, C. P. (2001). "Fighting Way to Paid Model." Advertising Age 72(31): 34.
Taylor, S. and P. A. Todd (1995). "Understanding Information Technology Usage: A Test of Competing Models." Information Systems Research 6(2): 144-176.
Tellis, G. J. (1988). "Advertising Exposure, Loyalty, and Brand Purchase: A Two-Stage Model of Choice." Journal of Marketing Research 25(2): 134-144.
Veloutsou, C. and L. Moutinho (2009). "Brand Relationships through Brand Reputation and Brand Tribalism." Journal of Business Research 62(3): 314-322.
Voss, G. B., A. Parasuraman and D. Grewal (1998). "The Roles of Price, Performance, and Expectations in Determining Satisfaction in Service Exchanges." Journal of Marketing 62(4): 46-61.
Waddington, P. (2002). "FT.com Aims for `Meaningful Revenues`." Information World Review(181): 9.
Walker, K. (2010). "A Systematic Review of the Corporate Reputation Literature_Definition, Measurement, and Theory." Corporate Reputation Review 12(4): 357-387.
Wang, C. L., Y. Zhang, L. R. Ye and D.-D. Nguyen (2005). "Subscription to Fee-Based Online Services: What Makes Consumer Pay for Online Content?" Journal of Electronic Commerce Research 6(4): 304-311.
Wathen, C. N. and J. Burkell (2002). "Believe it or not: Factors Influencing Credibility on the Web." Journal of the American Society for Information Science & Technology 53(2): 134-144.
Wertenbroch, K. and B. Skiera (2002). "Measuring Consumers` Willingness to Pay at the Point of Purchase." Journal of Marketing Research 39(2): 228-241.
Williams, R. (2009). "Three Forms of Community Affiliation." from http://www.pixelpod.co.uk/blog/2009/04/30/three-forms-of-community-affiliation/.
Yang, Z. and M. Jun (2002). "Consumer Perception of E-Service Quality: From Internet Purchaser and Non-Purchaser Perspectives." Journal of Business Strategies 19(1): 19-41.
Zeithaml, V. A. (1988). "Consumer Perceptions of Price, Quality and Value: A Means-Ends Model and Synthesis of Evidence." Journal of Marketing 52(2): 2-22.
Zeithaml, V. A., L. L. Berry and A. Parasuraman (1996). "The Behavioral Consequences of Service Quality." Journal of Marketing 60(2): 31-46.
Zeithaml, V. A., A. Parasuraman and A. Malhotra (2000). E-Service Quality:Definition, Dimensions, and Conceptual Model. Massachusetts, Marketing Science Institute.
Zeng, F., Z. Hu, R. Chen and Z. Yang (2009). "Determinants of Online Service Satisfaction and Their Impacts on Behavioural Intentions." Total Quality Management & Business Excellence 20(9): 953-969.
行政院研究發展考核委員會 (2009). 98年數位落差調查報告. 台北, 行政院研究發展考核委員會.
詹偉雄、王志仁 (2010). 2010台灣人氣網站報告. 數位時代. 台北, 巨思文化股份有限公司. 190: 40-107.
龔仁文 (2008). 新世代網路創新服務發展個案集. 台北, 財團法人資訊工業策進會.
描述 碩士
國立政治大學
企業管理研究所
97355004
98
資料來源 http://thesis.lib.nccu.edu.tw/record/#G0097355004
資料類型 thesis
dc.contributor.advisor 洪叔民zh_TW
dc.contributor.advisor Horng,Shwu Minen_US
dc.contributor.author (Authors) 謝依穎zh_TW
dc.contributor.author (Authors) Hsieh,Yi Yingen_US
dc.creator (作者) 謝依穎zh_TW
dc.creator (作者) Hsieh,Yi Yingen_US
dc.date (日期) 2009en_US
dc.date.accessioned 8-Dec-2010 01:52:01 (UTC+8)-
dc.date.available 8-Dec-2010 01:52:01 (UTC+8)-
dc.date.issued (上傳時間) 8-Dec-2010 01:52:01 (UTC+8)-
dc.identifier (Other Identifiers) G0097355004en_US
dc.identifier.uri (URI) http://nccur.lib.nccu.edu.tw/handle/140.119/48866-
dc.description (描述) 碩士zh_TW
dc.description (描述) 國立政治大學zh_TW
dc.description (描述) 企業管理研究所zh_TW
dc.description (描述) 97355004zh_TW
dc.description (描述) 98zh_TW
dc.description.abstract (摘要) 本研究以計劃行為理論為研究架構,從虛擬社群使用者對成為付費會員意願的態度、使用者自身主觀規範與行為控制認知,探討影響虛擬社群使用者成為付費會員意願與實際付費行為強度之要素。本研究於行為信念提出網站名聲、網站服務品質、預期獲得利益等構面,於態度提出網站滿意度與網站忠誠度等構面,並在文獻探討支持下,選擇不於規範信念與控制信念提出任何構面。最後,本研究探討免費心性對行為控制認知與付費意願間關係之影響。
本研究以地圖日記為個案研究對象,針對網站使用者進行焦點訪談、一對一深度訪談,並於該社群網站放置問卷連結以邀請網站使用者進行填答。本研究共回收776份有效問卷,並以結構方程模式進行分析得到以下結論:
1.網站名聲與網站服務品質有正向關係。
2.網站名聲與預期獲得利益有正向關係。
3.網站服務品質與預期獲得利益有正向關係。
4.預期獲得利益與網站滿意度有正向關係。
5.網站滿意度與網站忠誠度有正向關係。
6.網站忠誠度與成為付費會員意願有正向關係。
7.主觀規範對成為付費會員意願有正向關係。
8.行為控制認知對成為付費會員意願有正向關係。
9.成為付費會員意願對實際付費行為強度有正向關係。
10.行為控制認知對實際付費行為強度有正向關係。
11.免費心性會影響行為控制認知與實際付費行為強度間之關係;免費心性意識越高者,行為控制認知與實際付費行為強度間關係越弱。
zh_TW
dc.description.tableofcontents 第一章 緒論 1
第一節 研究動機 1
第二節 研究問題與目的 3
第三節 研究範圍 5
第四節 研究流程 6
第二章 文獻探討 9
第一節 社群與虛擬社群 9
第二節 計畫行為理論 19
第三節 預期獲得利益 22
第四節 網站滿意度 23
第五節 網站忠誠度 24
第六節 付費意願 25
第三章 研究方法 31
第一節 研究架構 31
第二節 個案公司簡介 33
第三節 研究變數與假說 34
第四節 變數衡量與問卷設計 39
第四章 研究發現 49
第一節 樣本資料分析 49
第二節 信度與效度分析 53
第三節 驗證性因素分析 54
第四節 結構方程式模式分析 71
第五章 結論與建議 79
第一節 研究結論 79
第二節 實務意涵 82
第三節 研究貢獻 84
第四節 研究限制與後續研究建議 85
參考文獻 87
附錄 研究問卷 98
zh_TW
dc.language.iso en_US-
dc.source.uri (資料來源) http://thesis.lib.nccu.edu.tw/record/#G0097355004en_US
dc.subject (關鍵詞) 虛擬社群zh_TW
dc.subject (關鍵詞) 付費意願zh_TW
dc.subject (關鍵詞) 付費行為zh_TW
dc.subject (關鍵詞) 計劃行為理論zh_TW
dc.title (題名) 應用計畫行為理論探討虛擬社群使用者之付費行為zh_TW
dc.title (題名) Apply TPB to understand virtual commuity members` paying behavioren_US
dc.type (資料類型) thesisen
dc.relation.reference (參考文獻) Adler, R. P. and A. J. Christopher. (1998). "Internet Community Primer Overview and Business Opportunities." from http://www.digiplaces.com.zh_TW
dc.relation.reference (參考文獻) Agarwal, S. and R. K. Teas (2001). "Perceived Value: Mediating Role of Perceived Risk." Journal of Marketing Theory & Practice 9(4): 1-14.zh_TW
dc.relation.reference (參考文獻) Ajzen, I. (1985). From Intentions to Actions: A Theory of Planned Behavior. Action Control: From Cognition to Behavior J. K. J. Beckman. Heidelberg, Germany, Springer.zh_TW
dc.relation.reference (參考文獻) Ajzen, I. (1991). "The Theory of Planned Behavior." Organizational Behavior and Human Decision Processes 50(2): 179-211.zh_TW
dc.relation.reference (參考文獻) Ajzen, I. (2002). "Perceived Behavioral Control, Self-Efficacy, Locus of Control, and the Theory of Planned Behavior." Journal of Applied Social Psychology 32(4): 665-683.zh_TW
dc.relation.reference (參考文獻) Ajzen, I. (2006). Constructing a TpB Questionnaire: Conceptual and Methodological Considerations. Amherst, University of Massachusetts.zh_TW
dc.relation.reference (參考文獻) Akaike, H. (1987). "Factor Analysis and AIC." Psychometrika 52(3): 317-332.zh_TW
dc.relation.reference (參考文獻) Alba, J. W. and J. W. Hutchinson (1987). "Dimensions of Consumer Expertise." Journal of Consumer Research 13(4): 411-454.zh_TW
dc.relation.reference (參考文獻) Anderson, E. W., C. Fornell and R. T. Rust (1997). "Customer Satisfaction, Productivity, and Profitability: Differences between Goods and Services." Marketing Science 16(2): 129-145.zh_TW
dc.relation.reference (參考文獻) Anderson, E. W. and M. W. Sullivan (1993). "The Antecedents and Consequences of Customer Satisfaction for Firms." Marketing Science 12(2): 125-143.zh_TW
dc.relation.reference (參考文獻) Anderson, J. C. and D. W. Gerbing (1988). "Structural Equation Modeling in Practice: A Review and Recommended Two-Step Approach." Psychological Bulletin 103(3): 411-423.zh_TW
dc.relation.reference (參考文獻) Armstrong, A. and J. Hagel III (1996). "The Real Value of On-Line Communities." Harvard Business Review 74: 134-141.zh_TW
dc.relation.reference (參考文獻) Ba, S. and W. C. Johansson (2008). "An Exploratory Study of the Impact of E-Service Process on Online Customer Satisfaction." Production & Operations Management 17(1): 107-119.zh_TW
dc.relation.reference (參考文獻) Bagozzi, R. P. and Y. Yi (1988). "On the Evaluation of Structural Equation Models." Journal of the Academy of Marketing Science 16(1): 74-94.zh_TW
dc.relation.reference (參考文獻) Bailey, J. P. (1998). Intermediation and Electronic Markets: Aggregation and Pricing in Internet Commerce. Unpublished Doctoral Dissertation, Massachusetts Institute of Technology.zh_TW
dc.relation.reference (參考文獻) Barnes, S. J. and R. T. Vidgen (2002). "An Intergrative Approach to the Assessment of E-Commerce Quality." Journal of Electronic Commerce Research 3(3): 114-127.zh_TW
dc.relation.reference (參考文獻) Bearden, W. O. and T. A. Shimp (1982). "The Use of Extrinsic Cues to Facilitate Product Adoption." Journal of Marketing Research 19(2): 229-239.zh_TW
dc.relation.reference (參考文獻) Bearden, W. O. and J. E. Teel (1983). "Selected Determinants of Consumer Satisfaction and Complaint Reports." Journal of Marketing Research 20(1): 21-28.zh_TW
dc.relation.reference (參考文獻) Bitner, M. J. and A. R. Hubbert (1994). Encounter Satisfaction versus Overall Satisfaction versus Quality. Service Quality: New Directions in Theory and Practice. R. T. Rust and R. L. Oliver. California, Sage Publications.zh_TW
dc.relation.reference (參考文獻) Bloemer, J. M. and H. Kasper (1995). "The Complex Relationship between Consumer Satisfaction and Brand Loyalty." Journal of Economic Psychology 16(2): 311-329.zh_TW
dc.relation.reference (參考文獻) Boccaletti, S. and M. Nardella (2000). "Consumer Willingness to Pay for Pesticide-Free Fresh Fruit and Vegetables in Italy." International Food and Agribusiness Management Review 3(3): 297-310.zh_TW
dc.relation.reference (參考文獻) Bollen, K. A. (1989). Structural Equations with Latent Variables New York, John Wiley.zh_TW
dc.relation.reference (參考文獻) Bolton, R. N. and J. H. Drew (1991). "A Multistage Model of Customers` Assessments of Service Quality and Value." Journal of Consumer Research 17(4): 375-384.zh_TW
dc.relation.reference (參考文獻) Borrell & Associates (2001). The Free vs. Paid Debate: Newspapers must Decide between Short-Term ROI and Long-Term Goal, Borrell & Associates, Inc.zh_TW
dc.relation.reference (參考文獻) Boulding, W., A. Kalra, R. Staelin and V. A. Zeithaml (1993). "A Dynamic Process Model of Service Quality: From Expectations to Behavioral Intentions." Journal of Marketing Research 30(1): 7-27.zh_TW
dc.relation.reference (參考文獻) Carver, C. (1999). "Building a Virtual Community for a Tele-Learning Environment." Communications Magazine, IEEE 37(3): 114-118.zh_TW
dc.relation.reference (參考文獻) Chang, H. H. and H.-W. Wang (2008). "The Relationships among E-Service Quality, Value, Satisfaction and Loyalty in Online Shopping." European Advances in Consumer Research 8(1): 10-14.zh_TW
dc.relation.reference (參考文獻) Chang, Y., L. D. Burns and C. J. Noel (1996). "Attitudinal versus Normative Influence in the Purchase of Brand-Name Casual Apparel." Family and Consumer Sciences Research Journal 25(1): 79-109.zh_TW
dc.relation.reference (參考文獻) Churchill Jr, G. A. and C. Surprenant (1982). "An Investigation into the Determinants of Customer Satisfaction." Journal of Marketing Research 19(4): 491-504.zh_TW
dc.relation.reference (參考文獻) Chyi, H. I. (2005). "Willingness to Pay for Online News: An Empirical Study on the Viability of the Subscription Model." Journal of Media Economics 18(2): 131-142.zh_TW
dc.relation.reference (參考文獻) Collier, J. E. and C. C. Bienstock (2006). "Measuring Service Quality in E-Retailing." Journal of Service Research 8(3): 260-275.zh_TW
dc.relation.reference (參考文獻) Cronin Jr, J. J., M. K. Brady and G. T. M. Hult (2000). "Assessing the Effects of Quality, Value, and Customer Satisfaction on Consumer Behavioral Intentions in Service Environments." Journal of Retailing 76(2): 193-218.zh_TW
dc.relation.reference (參考文獻) Cuieford, J. P. (1965). Fundamental Statistics in Psychology and Education. New York, Mcgraw-Hill.zh_TW
dc.relation.reference (參考文獻) Davis, R., M. Buchanan-Oliver and R. J. Brodie (2000). "Retail Service Branding in Electronic-Commerce Environments." Journal of Service Research 3(2): 178-186.zh_TW
dc.relation.reference (參考文獻) Day, G. S. (1969). "A Two-Dimensional Concept of Brand Loyalty." Journal of Advertising Research 9(3): 29-35.zh_TW
dc.relation.reference (參考文獻) Dick, A. S. and K. Basu (1994). "Customer Loyalty: Toward an Integrated Conceptual Framework." Journal of the Academy of Marketing Science 22(2): 99-113.zh_TW
dc.relation.reference (參考文獻) Dodds, W. B., K. B. Monroe and D. Grewal (1991). "Effects of Price, Brand, and Store Information on Buyers` Product Evaluations." Journal of Marketing Research 28(3): 307-319.zh_TW
dc.relation.reference (參考文獻) Donatello, M. (2002). "What Consumers Tell Us about Paying for News Online." EContent 25(5): 36-40.zh_TW
dc.relation.reference (參考文獻) Dou, W. (2004). "Will Internet Users Pay for Online Content?" Journal of Advertising Research 44(4): 349-359.zh_TW
dc.relation.reference (參考文獻) Eagly, A. H. and S. Chaiken (1993). The Psychology of Attitudes. London, United Kingdom, Wadsworth Publishing.zh_TW
dc.relation.reference (參考文獻) Edvardsson, B. and J. Olsson (1996). "Key Concepts for New Service Development." Service Industries Journal 16(2): 140-164.zh_TW
dc.relation.reference (參考文獻) Enbysk, M. (2003). "7 Reasons Web Users will Pay." from http://www.bcentral.com/articles/enbysk/154.asp.zh_TW
dc.relation.reference (參考文獻) Fishbein, M. and I. Ajzen (1975). Beliefs, Attitude, Intention, and Behavior: An Introduction to Theory and Research. Massachusetts, Addison-Wesley.zh_TW
dc.relation.reference (參考文獻) Fombrun, C. (1996). Reputation: Realizing Value from the Corporate Image. Boston, Harvard Business School Press.zh_TW
dc.relation.reference (參考文獻) Fornell, C. (1992). "A National Customer Satisfaction Barometer: The Swedish Experience." Journal of Marketing 56(1): 6-21.zh_TW
dc.relation.reference (參考文獻) Fornell, C., M. D. Johnson, E. W. Anderson, J. Cha and B. E. Bryant (1996). "The American Customer Satisfaction Index: Nature, Purpose, and Fndings." Journal of Marketing 60(4): 7-18.zh_TW
dc.relation.reference (參考文獻) Fornell, C. and D. F. Larcker (1981). "Evaluating Structural Equation Models with Unobservable and Measurement Errors." Journal of Marketing Research 18(1): 39-50.zh_TW
dc.relation.reference (參考文獻) Fulton, C. L. (2002). Salon Says People Will Pay for Online Content, The Online Reporter.zh_TW
dc.relation.reference (參考文獻) Gardyn, R. (2001). "Full Speed ahead?" American Demographics 23(10): 12-13.zh_TW
dc.relation.reference (參考文獻) Garvin, D. A. (1988). Managing Quality:the Strategic and Competitive Edge. New York, Free Press.zh_TW
dc.relation.reference (參考文獻) Gefen, D. (2002). "Reflections on the Dimensions of Trust and Trustworthiness among Online Consumers." SIGMIS Database 33(3): 38-53.zh_TW
dc.relation.reference (參考文獻) Gefen, D., D. W. Straub and M. C. Boudreau (2000). "Structural Equation Modeling and Regression: Guidelines for Research Practice." Communications of the Association for Information System 4(7): 1-70.zh_TW
dc.relation.reference (參考文獻) George, J. F. (2004). "The Theory of Planned Behavior and Internet Purchasing." Internet Research 14(3): 198-212.zh_TW
dc.relation.reference (參考文獻) Geyskens, I., J.-B. E. M. Steenkamp and N. Kumar (1999). "A Meta-Analysis of Satisfaction in Marketing Channel Relationships." Journal of Marketing Research 36(2): 223-238.zh_TW
dc.relation.reference (參考文獻) Goby, V. P. (2006). "Online Purchases in an Infocomm Sophisticated Society." CyberPsychology and Behavior 9(4): 423-431.zh_TW
dc.relation.reference (參考文獻) Grabner-Kraeuter, S. (2002). "The Role of Consumers` Trust in Online-Shopping." Journal of Business Ethics 39(1): 43-50.zh_TW
dc.relation.reference (參考文獻) Gusfield, J. R. (1975). A Critical Response Blackwell, New York: Harper Colophon.zh_TW
dc.relation.reference (參考文獻) Hagel III, J. and A. G. Armstrong (1997). Net Gain: Expanding Markets Through Virtual Communities Boston, Harvard Business School Press.zh_TW
dc.relation.reference (參考文獻) Hair, J. R., R. E. Anderson, R. L. Tatham and W. C. Black (2009). Multivariate Data Analysis. New Jersey, Prentice Hall.zh_TW
dc.relation.reference (參考文獻) Hanson, W. (1999). Principles of Internet Marketing. Ohio, South-Western College Pub.zh_TW
dc.relation.reference (參考文獻) Hayduk, L. A. (1987). Structural Equation Modeling with Lisrel: Essentials and Advances. Maryland, Johns Hopkins University Press.zh_TW
dc.relation.reference (參考文獻) Hoffman, D. L., T. P. Novak and M. Peralta (1999). "Building Consumer Trust Online." Communications of the ACM 42(4): 80-85.zh_TW
dc.relation.reference (參考文獻) Homburg, C., N. Koschate and W. D. Hoyer (2005). "Do Satisfied Customers Really Pay More? A Study of the Relationship Between Customer Satisfaction and Willingness to Pay." Journal of Marketing 69(2): 84-96.zh_TW
dc.relation.reference (參考文獻) Huang, L. (2008). "Exploring the Determinants of E-Loyalty among Travel Agencies." Service Industries Journal 28(2): 239-254.zh_TW
dc.relation.reference (參考文獻) Ingrid, F. (2004). "An Index Method for Measurement of Customer Satisfaction." The TQM Magazine 16(1): 57-66.zh_TW
dc.relation.reference (參考文獻) Jacoby, J. and R. W. Chestnut (1978). Brand Loyalty: Measurement and Management. New York, John Wiley & Sons, Inc.zh_TW
dc.relation.reference (參考文獻) Janda, S. (2008). "Does Gender Moderate the Effect of Online Concerns on Purchase Likelihood?" Journal of Internet Commerce 7(3): 339-358.zh_TW
dc.relation.reference (參考文獻) Jiang, P. (2002). "Exploring Consumers` Willingness to Pay for Online Customisation and its Marketing Outcomes." Journal of Targeting, Measurement and Analysis for Marketing 11(2): 168-183.zh_TW
dc.relation.reference (參考文獻) Joreskog, K. G. and D. Sorbom (1981). Lisrel V: User`s Guide Illinois, National Educational Resources.zh_TW
dc.relation.reference (參考文獻) Jupiter Media Metrix (2002). Study on Online Content, Jupiter Media Metrix.zh_TW
dc.relation.reference (參考文獻) Karahanna, E., D. W. Straub and N. L. Chervany (1999). "Information Technology Adoption Across Time: A Cross-Sextional Comparison of Pre-Adoption and Post-Adoption Beliefs." MIS Quarterly 23(2): 183-213.zh_TW
dc.relation.reference (參考文獻) Karp, D. A. (1977). Being Urban: A Social Psychological View of City Life. Kentucky, Heath.zh_TW
dc.relation.reference (參考文獻) Keeney, R. L. (1999). "The Value of Internet Commerce to the Customer." Management Science 45(4): 533-542.zh_TW
dc.relation.reference (參考文獻) Keller, K. L. (1993). "Conceptualizing, Measuring, and Managing Customer-Based Brand Equity." Journal of Marketing 57(1): 1-22.zh_TW
dc.relation.reference (參考文獻) Kettinger, W. J. and C. C. Lee (1994). "Perceived Service Quality and User Satisfaction with the Information Services Function." Decision Sciences 25(5,6): 737-766.zh_TW
dc.relation.reference (參考文獻) Krystallis, A. and G. Chryssohoidis (2005). "Consumers` Willingness to Pay for Organic Food: Factors that Affect it and Variation per Organic Product Type." British Food Journal 107(4,5): 320-343.zh_TW
dc.relation.reference (參考文獻) LaBarbera, P. A. and D. Mazursky (1983). "A Longitudinal Assessment of Consumer Satisfaction/Dissatisfaction: The Dynamic Aspect of the Cognitive Process." Journal of Marketing Research 20(4): 393-404.zh_TW
dc.relation.reference (參考文獻) LaTour, S. A. and N. C. Peat (1979). "Conceptual and Methodological Issues in Consumer Satisfaction Research." Advances in Consumer Research 6(1): 431-437.zh_TW
dc.relation.reference (參考文獻) Light, D. A. (2001). "Sure, You Can Trust Us." MIT Sloan Management Review 43(1): 17.zh_TW
dc.relation.reference (參考文獻) Lim, H. and A. J. Dubinsky (2005). "The Theory of Planned Behavior in E-Commerce: Making a Case for Interdependencies between Salient Beliefs." Psychology & Marketing 22(10): 833-855.zh_TW
dc.relation.reference (參考文獻) Lin, H.-F. (2006). "Understanding Behavioral Intention to Participate in Virtual Communities." CyberPsychology and Behavior 9(5): 540-547.zh_TW
dc.relation.reference (參考文獻) Lopes, A. B. and D. F. Galletta (2006). "Consumer Perceptions and Willingness to Pay for Intrinsically Motivated Online Content." Journal of Management Information Systems 23(2): 203-231.zh_TW
dc.relation.reference (參考文獻) Luarn, P. and H.-H. Lin (2003). "A Customer Loyalty Model for E-Service Content." Journal of Electronic Commerce Research 4(4): 156-167.zh_TW
dc.relation.reference (參考文獻) Lynch Jr, J. G. and D. Ariely (2000). "Wine Online: Search Costs Affect Competition on Price, Quality, and Distribution." Marketing Science 19(1): 83-103.zh_TW
dc.relation.reference (參考文獻) Mangalindan, M. (2002). E-Commerce (A Special Report): Cover Story --- No More Free Lunch: In the Future, the Best Things on the Web may not Be Free. Wall Street Journal: 6.zh_TW
dc.relation.reference (參考文獻) Mathieson, K. (1991). "Predicting User Intentions: Comparing the Technology Acceptance Model with the Theory of Planned Behavior." Information Systems Research 2(3): 173-191.zh_TW
dc.relation.reference (參考文獻) McDonald, G. (2002). "New Web Survival Guide." PC World 20(1): 95-100.zh_TW
dc.relation.reference (參考文獻) McMillan, D. W. and D. M. Chavis (1986). "Sense of Community: A Definition and Theory." Journal of Community Psychology 14(1): 6-24.zh_TW
dc.relation.reference (參考文獻) Miniard, P. W. and J. B. Cohen (1983). "Modeling Personal and Normative Influences on Behavior." Journal of Consumer Research 10(2): 169-180.zh_TW
dc.relation.reference (參考文獻) Minnesota Opinion Research (2001). Survey of On-line Media Consumers, Minnesota Opinion Research.zh_TW
dc.relation.reference (參考文獻) Mitchell, G. R. (1988). "Options for the Strategic Management of Technology." International Journal of Technology Management 3(3): 253-262.zh_TW
dc.relation.reference (參考文獻) Miyazaki, A. D. and A. Fernandez (2001). "Consumer Perceptions of Privacy and Security Risks for Online Shopping." The Journal of Consumer Affairs 35(1): 27-44.zh_TW
dc.relation.reference (參考文獻) Molla, A. and P. S. Licker (2001). "E-Commerce Systems Success: An Attempt to Extend and Respecify the Delone and MaClean Model of IS Success." Journal of Electronic Commerce Research 2(4): 131-141.zh_TW
dc.relation.reference (參考文獻) Morwitz, V. G., E. A. Greenleaf and E. J. Johnson (1998). "Divide and Prosper: Consumers` Reactions to Partitioned Prices." Journal of Marketing Research 35(4): 453-463.zh_TW
dc.relation.reference (參考文獻) Neal, W. D. (1999). "Satisfaction is Nice, But Value Drives Loyalty." Marketing Research 11(1): 20-23.zh_TW
dc.relation.reference (參考文獻) Newman, J. W. and R. A. Werbel (1973). "Multivariate Analysis of Brand Loyalty for Major Household Appliances." Journal of Marketing Research 10(4): 404-409.zh_TW
dc.relation.reference (參考文獻) O`Reilly, T. (2005). "What Is Web 2.0." from http://oreilly.com/web2/archive/what-is-web-20.html.zh_TW
dc.relation.reference (參考文獻) Oliver, R. L. (1980). "A Congitive Model of the Antecedents and Consequences of Satisfaction Decisions." Journal of Marketing Research 17(4): 460-469.zh_TW
dc.relation.reference (參考文獻) Oliver, R. L. and J. E. Swan (1989). "Equity and Disconfirmation Perceptions as Influences on Merchant and Product Satisfaction." Journal of Consumer Research 16(3): 372-383.zh_TW
dc.relation.reference (參考文獻) Parasuraman, A., V. A. Zeithaml and A. Malhotra (2005). "E-S-QUAL: A Multiple-Item Scale for Assessing Electronic Service Quality." Journal of Service Research 7(3): 213-233.zh_TW
dc.relation.reference (參考文獻) Pavlou, P. A. and M. Fygenson (2006). "Understanding and Prediction Electronic Commerce Adoption: An Extension of the Theory of Planned Behavior." MIS Quarterly 30(1): 115-143.zh_TW
dc.relation.reference (參考文獻) Reichheld, F. F. and W. E. Sasser Jr (1990). "Zero defections: Quality comes to services." Harvard Business Review 68: 105-111.zh_TW
dc.relation.reference (參考文獻) Rheingold, H. (1993). The Virtual Community: Homesteading on the Electronic Frontier. Massachusetts, Addison-Wesley.zh_TW
dc.relation.reference (參考文獻) Rieh, S. Y. (2002). "Judgment of Information Quality and Cognitive Authority in the Web." Journal of the American Society for Information Science and Technology 53(2): 145-161.zh_TW
dc.relation.reference (參考文獻) Robertson, T. S. and H. Gatignon (1986). "Competitive Effects on Technology Diffusion." Journal of Marketing 50(3): 1-12.zh_TW
dc.relation.reference (參考文獻) Rust, R. T. and R. L. Oliver (1993). Service Quality: Insights and Managerial Implications from the Frontier. Service Quality: New Directions in Theory and Practice. R. T. Rust and R. L. Oliver. California, Sage Publications: 1-19.zh_TW
dc.relation.reference (參考文獻) Rust, R. T. and A. J. Zaborik (1993). "Customer Satisfaction, Customer Retention and Market Share." Journal of Retailing 69(2): 193-215.zh_TW
dc.relation.reference (參考文獻) Ryan, M. J. and E. H. Bonfield (1980). "Fishbein`s Intentions Model: A Test of External and Pragmatic Validity." Journal of Marketing 44(2): 82-95.zh_TW
dc.relation.reference (參考文獻) Schaupp, L. C. and B. France (2005). "A Conjoint Analysis of Online Consumer Satisfaction." Journal of Electronic Commerce Research 6(2): 95-111.zh_TW
dc.relation.reference (參考文獻) Shapiro, C. and H. R. Varian (1998). Information Rules: A Strategic Guide to the Network Economy Boston, Harvard Business Press.zh_TW
dc.relation.reference (參考文獻) Smith, S. (2003). "Paying for Content and Making Content Pay." EContent 26(4): 26.zh_TW
dc.relation.reference (參考文獻) Srinivasan, S. S., R. Anderson and K. Ponnavolu (2002). "Customer Loyalty in E-Commerce: An Exploration of its Antecedents and Consequences." Journal of Retailing 78(1): 41-51.zh_TW
dc.relation.reference (參考文獻) Szymanski, D. M. and R. T. Hise (2000). "E-Satisfaction: An Initial Examination." Journal of Retailing 76(3): 309-322.zh_TW
dc.relation.reference (參考文獻) Tabachnick, B. G. and L. S. Fidell (2007). Using Multivariate Statistics Boston, Allyn & Bacon.zh_TW
dc.relation.reference (參考文獻) Taylor, C. P. (2001). "Fighting Way to Paid Model." Advertising Age 72(31): 34.zh_TW
dc.relation.reference (參考文獻) Taylor, S. and P. A. Todd (1995). "Understanding Information Technology Usage: A Test of Competing Models." Information Systems Research 6(2): 144-176.zh_TW
dc.relation.reference (參考文獻) Tellis, G. J. (1988). "Advertising Exposure, Loyalty, and Brand Purchase: A Two-Stage Model of Choice." Journal of Marketing Research 25(2): 134-144.zh_TW
dc.relation.reference (參考文獻) Veloutsou, C. and L. Moutinho (2009). "Brand Relationships through Brand Reputation and Brand Tribalism." Journal of Business Research 62(3): 314-322.zh_TW
dc.relation.reference (參考文獻) Voss, G. B., A. Parasuraman and D. Grewal (1998). "The Roles of Price, Performance, and Expectations in Determining Satisfaction in Service Exchanges." Journal of Marketing 62(4): 46-61.zh_TW
dc.relation.reference (參考文獻) Waddington, P. (2002). "FT.com Aims for `Meaningful Revenues`." Information World Review(181): 9.zh_TW
dc.relation.reference (參考文獻) Walker, K. (2010). "A Systematic Review of the Corporate Reputation Literature_Definition, Measurement, and Theory." Corporate Reputation Review 12(4): 357-387.zh_TW
dc.relation.reference (參考文獻) Wang, C. L., Y. Zhang, L. R. Ye and D.-D. Nguyen (2005). "Subscription to Fee-Based Online Services: What Makes Consumer Pay for Online Content?" Journal of Electronic Commerce Research 6(4): 304-311.zh_TW
dc.relation.reference (參考文獻) Wathen, C. N. and J. Burkell (2002). "Believe it or not: Factors Influencing Credibility on the Web." Journal of the American Society for Information Science & Technology 53(2): 134-144.zh_TW
dc.relation.reference (參考文獻) Wertenbroch, K. and B. Skiera (2002). "Measuring Consumers` Willingness to Pay at the Point of Purchase." Journal of Marketing Research 39(2): 228-241.zh_TW
dc.relation.reference (參考文獻) Williams, R. (2009). "Three Forms of Community Affiliation." from http://www.pixelpod.co.uk/blog/2009/04/30/three-forms-of-community-affiliation/.zh_TW
dc.relation.reference (參考文獻) Yang, Z. and M. Jun (2002). "Consumer Perception of E-Service Quality: From Internet Purchaser and Non-Purchaser Perspectives." Journal of Business Strategies 19(1): 19-41.zh_TW
dc.relation.reference (參考文獻) Zeithaml, V. A. (1988). "Consumer Perceptions of Price, Quality and Value: A Means-Ends Model and Synthesis of Evidence." Journal of Marketing 52(2): 2-22.zh_TW
dc.relation.reference (參考文獻) Zeithaml, V. A., L. L. Berry and A. Parasuraman (1996). "The Behavioral Consequences of Service Quality." Journal of Marketing 60(2): 31-46.zh_TW
dc.relation.reference (參考文獻) Zeithaml, V. A., A. Parasuraman and A. Malhotra (2000). E-Service Quality:Definition, Dimensions, and Conceptual Model. Massachusetts, Marketing Science Institute.zh_TW
dc.relation.reference (參考文獻) Zeng, F., Z. Hu, R. Chen and Z. Yang (2009). "Determinants of Online Service Satisfaction and Their Impacts on Behavioural Intentions." Total Quality Management & Business Excellence 20(9): 953-969.zh_TW
dc.relation.reference (參考文獻) 行政院研究發展考核委員會 (2009). 98年數位落差調查報告. 台北, 行政院研究發展考核委員會.zh_TW
dc.relation.reference (參考文獻) 詹偉雄、王志仁 (2010). 2010台灣人氣網站報告. 數位時代. 台北, 巨思文化股份有限公司. 190: 40-107.zh_TW
dc.relation.reference (參考文獻) 龔仁文 (2008). 新世代網路創新服務發展個案集. 台北, 財團法人資訊工業策進會.zh_TW