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題名 標章可信度與產品見效時間對產品的安全信賴與態度之影響-觀看產品討論版前後的差異
The influence of product`s label`s credibility and time of effect upon its safty trust and attitude - before and afeter revewing forums
作者 邱奕端
貢獻者 邱志聖
邱奕端
關鍵詞 標章可信度
產品見效時間
產品安全信賴度
產品態度
討論版
日期 2009
上傳時間 8-Dec-2010 01:52:23 (UTC+8)
摘要 本研究以Nelson(1970)、Darby & Karni(1973)把商品分類為搜尋品、經驗品、與信任品做為基礎,利用標章做為產品搜尋屬性的操控,立即見效的精油做為經驗屬性高的商品操控,以及長期見效的精油做為信任屬性高的商品操控。研究欲探討標章可信度高低對消費者的安全信賴與態度是否有影響,而產品本身的見效時間是否對消費者的安全信賴有影響。此外,在不同的見效時間下,標章的顯響力是否會有所不同。最後,討論版的影響加入後,原有的標章以及產品見效時間對消費者的安全信賴以及態度會產生怎樣的變化?
     
     本研究發現:
     一、具高可信度標章的產品產品安全信賴度大於低可信標章的產品產品安全信賴度
     二、長期見效的產品產品安全信賴度大於立即見效的產品產品安全信賴度
     三、產品的見效時間與其標章可信度對產品態度有交互作用影響
     四、在長期見效下,具高可信度標章的產品態度優於低可信度標章的產品態度
     五、在立即見效下,產品標章可信度高低對產品態度無顯著差異
     六、產品標章可信度高低對消費者產品態度並無顯著影響
     七、閱讀完討論版後,標章可信度、見效時間、以及兩者的交互作用對產品安全信賴度與態度無顯著
參考文獻 一、網頁部分
01.台灣優良農產品發展協會http://www.cas.org.tw/index2.asp
02.經濟部公業局http://www.moeaidb.gov.tw/
03.經濟部標準檢驗局http://www.bsmi.gov.tw/wSite/mp?mp=1
04.資策會FIND網站http://www.find.org.tw/find/home.aspx?page=many&id=251
05.AC Nielsen廣告來源可信度http://blog.nielsen.com/nielsenwire/consumer/global-advertising-consumers-trust-real-friends-and-virtual-strangers-the-most/
二、英文部分
01.Bloom, P. N., & Pailin, J. E. Jr (1995), “Using information situations to guide marketing strategy,” Journal of Consumer Marketing, 12(2), 19-27.
02.Briggs, R. & Hollis, N. (1997), “Advertising on the Web: Is There Response before Click-Through?” Journal of Advertising Research, March/April, 33-45.
03.Chiou, Jyh-Shen (2000), “Antecedents and Moderators of Behavior Intention: Difference Between U.S. and Taiwanese Students’ Generic, Social and General Psychology Monographs,” 126(1), 105-124.
04.Crosby, L. A., Evans, K., & Cowles, D. (1990), “Relationship quality in services selling: an interpersonal influence perspective,” Journal of Marketing, 54. 68-81.
05.Darby Michael R. and Edi Karni (1973), “Free competition and the optimal amount of fraud,” Journal of Law and Economics. 16, April, 67-88.
06.DeVellis, RF (1991), “Scale development: Theory and applications.”
07.Ducoffe, H. R. (1996), “Advertising Value and Advertising on the Web,” Journal of Advertising Research,” 36(5), 21-35.
08.Eagly, A. H. & Chaiken, S. (1993), “The psychology of attitudes,” Harcourt Brace Jovanovich, Inc.
09.Edward E. Smith (2004), Atkinson and Hilgard’s Introduction to Psychology.
10.Ekelund, R. B. Jr., Mixon, F. G. Jr., & Ressler, R. W. (1995), “Advertising and information: An empirical study of search, experience and credence goods,” Journal of Economic Studies, 22(2), 33-43.
11.Erdem, T., & Swait, J. (1998), “Brand equity as a signaling phenomenon. Journal of Consumer Psychology,” 7(2), 131-157.
12.Ford, G. T., Smith, D. B., & Swasy, J. L. (1990), “Consumer skepticism of advertising claims: Testing hypotheses from economics of information,” Journal of Consumer Research, 16, .433-441.
13.Galetzka, M., Verhoeven, J. W. M., & Pruyn, A. T. H. (2006), “Service validity and service reliability of search, experience and credence services,” International Journal of Service Industry Management, 17(3), 271-283
14.Gelb, B., and M. Johnson (1995), "Word-of-Mouth Communication: Causes and Consequences," Journal of Health Care Marketing 15(3), 54-58.
15.Gelb, Betsy D. and Suresh Sundaram (2002), “Adapting to Word of Mouse,” Business Horizons, 45(4), 21-25.
16.Golan, E., F. Kuchler, and L. Mitchell. (2001), “Economics of Food Labeling,” Journal of Consumer Policy 24(2), 117-184.
17.Guiltinan, J. P. (1987), “The Price Bundling of Services: A Normative Framework,” Journal of Marketing, 51(2), 74-78
18.Hanson, W. A. (2000), “Principles of Internet Marketing,” Ohio: South-Western College Publishing
19.Herr, P. M., Kardes, F. R., and Kim, L. (1991), “Effects of word-of-mouth and product-attribute information on persuasion : an accessibility-diagnosticity perspective,” Journal of Consumer Research 17(4), March, 454-462.
20.Hovland and Weiss (1951), “The Influence of Source Credibility on Communication Effectiveness,” American Association for Public Opinion Research.
21.Iacobucci, (1992), “An Examination of Some Basic Tenets in Services
in advertising,” Journal of Consumer Policy, 13, 413–445.
22.Ippolito, P. M., & Mathios, A. D. (1990a), “The regulation of science-based claims.”
23.Laband, D. (1986), “Advertising as information: an empirical note,” Review of Economics and Statistics, 68(8), 13-18.
24.Lapiere, R. (1934). Attitudes versus actions. Social Force, 13, 230-237.
25.Liebermann, Y., & Flint-Goor, A. (1996), “Message strategy by product-class type: A matching model,” International Journal of Research in Marketing, 13, 237-249.
26.MacInnis, D. J. & Jaworski, B. J. (1989), “Information Processing from advertisements: Toward an integrative framework,” Journal of Marketing, 53, 1-23.
27.Mitra, K., Reiss, M. C., & Capella, L. M. (1999), “An examination of perceived risk, information search and behavioral intentions in search, experience and credence services,” The Journal of Services Marketing, 13(3), 208-228.
28.Nelson Phillip (1970), “Information and consumer behavior,” Journal of Political Economy. 78(2). 311-329.
29.Nunnally, J.C.(1978),“Psychometric theory (2nd ed.),”New York: McGraw-Hill.
30.Sonja Grabner-Kraeuter (2002), “The role of customers’ trust in online-shopping,” Journal of Business Ethics, 39(1/2): 43-50
31.Stigler, G. J. (1961), “The Economics of Information,” Journal of Political Economy.
32.Tanimoto, J., & Fujii, H. (2003), “A study on diffusion characteristics of information on a human network analyzed by a multi-agent simulator,” The Social Science Journal, 40(3), 479-85.
33.Thorsten Henning-Thurau, Kevin P. Gwinner, Gianfranco Walsh & Dwayne d. Gremler (2004), “Electronic word-of-mouth via consumer-opinion platforms:what motivates consumers to articulate themselves on the internet,” Journal of Interactive Marketing, 18(1), 38-52.
34.Toth, R. (2000), “Implementing a worldwide sustainable tourism certification system,” Alexandria, VA: R.B. Toth Associates.
35.Young, R. F. (1981), “The advertising of the consumer serbices and the hierarchy of effects,” in Donnelly, J. H. and George, W.R. (Eds), Marketing of Services, American Marketing Association, Chicago, IL, 196-199.
描述 碩士
國立政治大學
國際經營與貿易研究所
97351029
98
資料來源 http://thesis.lib.nccu.edu.tw/record/#G0097351029
資料類型 thesis
dc.contributor.advisor 邱志聖zh_TW
dc.contributor.author (Authors) 邱奕端zh_TW
dc.creator (作者) 邱奕端zh_TW
dc.date (日期) 2009en_US
dc.date.accessioned 8-Dec-2010 01:52:23 (UTC+8)-
dc.date.available 8-Dec-2010 01:52:23 (UTC+8)-
dc.date.issued (上傳時間) 8-Dec-2010 01:52:23 (UTC+8)-
dc.identifier (Other Identifiers) G0097351029en_US
dc.identifier.uri (URI) http://nccur.lib.nccu.edu.tw/handle/140.119/48887-
dc.description (描述) 碩士zh_TW
dc.description (描述) 國立政治大學zh_TW
dc.description (描述) 國際經營與貿易研究所zh_TW
dc.description (描述) 97351029zh_TW
dc.description (描述) 98zh_TW
dc.description.abstract (摘要) 本研究以Nelson(1970)、Darby & Karni(1973)把商品分類為搜尋品、經驗品、與信任品做為基礎,利用標章做為產品搜尋屬性的操控,立即見效的精油做為經驗屬性高的商品操控,以及長期見效的精油做為信任屬性高的商品操控。研究欲探討標章可信度高低對消費者的安全信賴與態度是否有影響,而產品本身的見效時間是否對消費者的安全信賴有影響。此外,在不同的見效時間下,標章的顯響力是否會有所不同。最後,討論版的影響加入後,原有的標章以及產品見效時間對消費者的安全信賴以及態度會產生怎樣的變化?
     
     本研究發現:
     一、具高可信度標章的產品產品安全信賴度大於低可信標章的產品產品安全信賴度
     二、長期見效的產品產品安全信賴度大於立即見效的產品產品安全信賴度
     三、產品的見效時間與其標章可信度對產品態度有交互作用影響
     四、在長期見效下,具高可信度標章的產品態度優於低可信度標章的產品態度
     五、在立即見效下,產品標章可信度高低對產品態度無顯著差異
     六、產品標章可信度高低對消費者產品態度並無顯著影響
     七、閱讀完討論版後,標章可信度、見效時間、以及兩者的交互作用對產品安全信賴度與態度無顯著
zh_TW
dc.description.tableofcontents 目錄------------------------------------------------------I
     圖目錄----------------------------------------------------II
     表目錄---------------------------------------------------III
     
     第一章 緒論----------------------------------------------01
     1.1 研究動機---------------------------------------------01
     1.2 研究目的---------------------------------------------03
     1.3 研究流程---------------------------------------------04
     
     第二章 文獻探討-------------------------------------------05
     2.1 搜尋屬性、經驗屬性、信任屬性----------------------------05
     2.2 第三方保證標章----------------------------------------11
     2.3 網路口碑---------------------------------------------15
     
     第三章 研究方法-------------------------------------------18
     3.1 研究架構---------------------------------------------18
     3.2 實驗流程---------------------------------------------20
     3.3 變數定義與衡量----------------------------------------21
     3.4 前測-------------------------------------------------23
     3.5 問卷設計---------------------------------------------28
     3.6 抽樣方法---------------------------------------------29
     
     第四章 研究結果-------------------------------------------30
     4.1 樣本結構---------------------------------------------30
     4.2 信度分析---------------------------------------------34
     4.3 實驗結果---------------------------------------------35
     
     第五章 討論與建議-----------------------------------------45
     5.1 研究推論---------------------------------------------45
     5.2 實務貢獻---------------------------------------------48
     5.3 研究限制---------------------------------------------51
     5.4 未來研究方向------------------------------------------52
     
     參考文獻---------------------------------------------------53
     附錄------------------------------------------------------57
zh_TW
dc.language.iso en_US-
dc.source.uri (資料來源) http://thesis.lib.nccu.edu.tw/record/#G0097351029en_US
dc.subject (關鍵詞) 標章可信度zh_TW
dc.subject (關鍵詞) 產品見效時間zh_TW
dc.subject (關鍵詞) 產品安全信賴度zh_TW
dc.subject (關鍵詞) 產品態度zh_TW
dc.subject (關鍵詞) 討論版zh_TW
dc.title (題名) 標章可信度與產品見效時間對產品的安全信賴與態度之影響-觀看產品討論版前後的差異zh_TW
dc.title (題名) The influence of product`s label`s credibility and time of effect upon its safty trust and attitude - before and afeter revewing forumsen_US
dc.type (資料類型) thesisen
dc.relation.reference (參考文獻) 一、網頁部分zh_TW
dc.relation.reference (參考文獻) 01.台灣優良農產品發展協會http://www.cas.org.tw/index2.aspzh_TW
dc.relation.reference (參考文獻) 02.經濟部公業局http://www.moeaidb.gov.tw/zh_TW
dc.relation.reference (參考文獻) 03.經濟部標準檢驗局http://www.bsmi.gov.tw/wSite/mp?mp=1zh_TW
dc.relation.reference (參考文獻) 04.資策會FIND網站http://www.find.org.tw/find/home.aspx?page=many&id=251zh_TW
dc.relation.reference (參考文獻) 05.AC Nielsen廣告來源可信度http://blog.nielsen.com/nielsenwire/consumer/global-advertising-consumers-trust-real-friends-and-virtual-strangers-the-most/zh_TW
dc.relation.reference (參考文獻) 二、英文部分zh_TW
dc.relation.reference (參考文獻) 01.Bloom, P. N., & Pailin, J. E. Jr (1995), “Using information situations to guide marketing strategy,” Journal of Consumer Marketing, 12(2), 19-27.zh_TW
dc.relation.reference (參考文獻) 02.Briggs, R. & Hollis, N. (1997), “Advertising on the Web: Is There Response before Click-Through?” Journal of Advertising Research, March/April, 33-45.zh_TW
dc.relation.reference (參考文獻) 03.Chiou, Jyh-Shen (2000), “Antecedents and Moderators of Behavior Intention: Difference Between U.S. and Taiwanese Students’ Generic, Social and General Psychology Monographs,” 126(1), 105-124.zh_TW
dc.relation.reference (參考文獻) 04.Crosby, L. A., Evans, K., & Cowles, D. (1990), “Relationship quality in services selling: an interpersonal influence perspective,” Journal of Marketing, 54. 68-81.zh_TW
dc.relation.reference (參考文獻) 05.Darby Michael R. and Edi Karni (1973), “Free competition and the optimal amount of fraud,” Journal of Law and Economics. 16, April, 67-88.zh_TW
dc.relation.reference (參考文獻) 06.DeVellis, RF (1991), “Scale development: Theory and applications.”zh_TW
dc.relation.reference (參考文獻) 07.Ducoffe, H. R. (1996), “Advertising Value and Advertising on the Web,” Journal of Advertising Research,” 36(5), 21-35.zh_TW
dc.relation.reference (參考文獻) 08.Eagly, A. H. & Chaiken, S. (1993), “The psychology of attitudes,” Harcourt Brace Jovanovich, Inc.zh_TW
dc.relation.reference (參考文獻) 09.Edward E. Smith (2004), Atkinson and Hilgard’s Introduction to Psychology.zh_TW
dc.relation.reference (參考文獻) 10.Ekelund, R. B. Jr., Mixon, F. G. Jr., & Ressler, R. W. (1995), “Advertising and information: An empirical study of search, experience and credence goods,” Journal of Economic Studies, 22(2), 33-43.zh_TW
dc.relation.reference (參考文獻) 11.Erdem, T., & Swait, J. (1998), “Brand equity as a signaling phenomenon. Journal of Consumer Psychology,” 7(2), 131-157.zh_TW
dc.relation.reference (參考文獻) 12.Ford, G. T., Smith, D. B., & Swasy, J. L. (1990), “Consumer skepticism of advertising claims: Testing hypotheses from economics of information,” Journal of Consumer Research, 16, .433-441.zh_TW
dc.relation.reference (參考文獻) 13.Galetzka, M., Verhoeven, J. W. M., & Pruyn, A. T. H. (2006), “Service validity and service reliability of search, experience and credence services,” International Journal of Service Industry Management, 17(3), 271-283zh_TW
dc.relation.reference (參考文獻) 14.Gelb, B., and M. Johnson (1995), "Word-of-Mouth Communication: Causes and Consequences," Journal of Health Care Marketing 15(3), 54-58.zh_TW
dc.relation.reference (參考文獻) 15.Gelb, Betsy D. and Suresh Sundaram (2002), “Adapting to Word of Mouse,” Business Horizons, 45(4), 21-25.zh_TW
dc.relation.reference (參考文獻) 16.Golan, E., F. Kuchler, and L. Mitchell. (2001), “Economics of Food Labeling,” Journal of Consumer Policy 24(2), 117-184.zh_TW
dc.relation.reference (參考文獻) 17.Guiltinan, J. P. (1987), “The Price Bundling of Services: A Normative Framework,” Journal of Marketing, 51(2), 74-78zh_TW
dc.relation.reference (參考文獻) 18.Hanson, W. A. (2000), “Principles of Internet Marketing,” Ohio: South-Western College Publishingzh_TW
dc.relation.reference (參考文獻) 19.Herr, P. M., Kardes, F. R., and Kim, L. (1991), “Effects of word-of-mouth and product-attribute information on persuasion : an accessibility-diagnosticity perspective,” Journal of Consumer Research 17(4), March, 454-462.zh_TW
dc.relation.reference (參考文獻) 20.Hovland and Weiss (1951), “The Influence of Source Credibility on Communication Effectiveness,” American Association for Public Opinion Research.zh_TW
dc.relation.reference (參考文獻) 21.Iacobucci, (1992), “An Examination of Some Basic Tenets in Serviceszh_TW
dc.relation.reference (參考文獻) in advertising,” Journal of Consumer Policy, 13, 413–445.zh_TW
dc.relation.reference (參考文獻) 22.Ippolito, P. M., & Mathios, A. D. (1990a), “The regulation of science-based claims.”zh_TW
dc.relation.reference (參考文獻) 23.Laband, D. (1986), “Advertising as information: an empirical note,” Review of Economics and Statistics, 68(8), 13-18.zh_TW
dc.relation.reference (參考文獻) 24.Lapiere, R. (1934). Attitudes versus actions. Social Force, 13, 230-237.zh_TW
dc.relation.reference (參考文獻) 25.Liebermann, Y., & Flint-Goor, A. (1996), “Message strategy by product-class type: A matching model,” International Journal of Research in Marketing, 13, 237-249.zh_TW
dc.relation.reference (參考文獻) 26.MacInnis, D. J. & Jaworski, B. J. (1989), “Information Processing from advertisements: Toward an integrative framework,” Journal of Marketing, 53, 1-23.zh_TW
dc.relation.reference (參考文獻) 27.Mitra, K., Reiss, M. C., & Capella, L. M. (1999), “An examination of perceived risk, information search and behavioral intentions in search, experience and credence services,” The Journal of Services Marketing, 13(3), 208-228.zh_TW
dc.relation.reference (參考文獻) 28.Nelson Phillip (1970), “Information and consumer behavior,” Journal of Political Economy. 78(2). 311-329.zh_TW
dc.relation.reference (參考文獻) 29.Nunnally, J.C.(1978),“Psychometric theory (2nd ed.),”New York: McGraw-Hill.zh_TW
dc.relation.reference (參考文獻) 30.Sonja Grabner-Kraeuter (2002), “The role of customers’ trust in online-shopping,” Journal of Business Ethics, 39(1/2): 43-50zh_TW
dc.relation.reference (參考文獻) 31.Stigler, G. J. (1961), “The Economics of Information,” Journal of Political Economy.zh_TW
dc.relation.reference (參考文獻) 32.Tanimoto, J., & Fujii, H. (2003), “A study on diffusion characteristics of information on a human network analyzed by a multi-agent simulator,” The Social Science Journal, 40(3), 479-85.zh_TW
dc.relation.reference (參考文獻) 33.Thorsten Henning-Thurau, Kevin P. Gwinner, Gianfranco Walsh & Dwayne d. Gremler (2004), “Electronic word-of-mouth via consumer-opinion platforms:what motivates consumers to articulate themselves on the internet,” Journal of Interactive Marketing, 18(1), 38-52.zh_TW
dc.relation.reference (參考文獻) 34.Toth, R. (2000), “Implementing a worldwide sustainable tourism certification system,” Alexandria, VA: R.B. Toth Associates.zh_TW
dc.relation.reference (參考文獻) 35.Young, R. F. (1981), “The advertising of the consumer serbices and the hierarchy of effects,” in Donnelly, J. H. and George, W.R. (Eds), Marketing of Services, American Marketing Association, Chicago, IL, 196-199.zh_TW