| dc.contributor.advisor | 林我聰 | zh_TW |
| dc.contributor.author (Authors) | 蔡雅慧 | zh_TW |
| dc.contributor.author (Authors) | Tsai, Ya Hui | en_US |
| dc.creator (作者) | 蔡雅慧 | zh_TW |
| dc.creator (作者) | Tsai, Ya Hui | en_US |
| dc.date (日期) | 2010 | en_US |
| dc.date.accessioned | 8-Dec-2010 01:54:48 (UTC+8) | - |
| dc.date.available | 8-Dec-2010 01:54:48 (UTC+8) | - |
| dc.date.issued (上傳時間) | 8-Dec-2010 01:54:48 (UTC+8) | - |
| dc.identifier (Other Identifiers) | G0097356026 | en_US |
| dc.identifier.uri (URI) | http://nccur.lib.nccu.edu.tw/handle/140.119/48989 | - |
| dc.description (描述) | 碩士 | zh_TW |
| dc.description (描述) | 國立政治大學 | zh_TW |
| dc.description (描述) | 資訊管理研究所 | zh_TW |
| dc.description (描述) | 97356026 | zh_TW |
| dc.description (描述) | 99 | zh_TW |
| dc.description.abstract (摘要) | 在全球化競爭的條件之下，企業之專業分工漸趨精細，企業為了發展自己本身的核心能力，選擇將非核心能力委外給專業的第三方，以求獲得更佳的服務品質且為企業減少成本支出。其中物流相關費用占企業營運費用約5%~35%，物流在整體企業營運扮演重要角色，近年來供應鏈管理的興起，企業更加重視與上下游廠商間協調關係，物流管理受到重視，物流關係到整體供應鏈的穩定度，因此在選擇物流委外供應商時，企業需審慎的評估供應商各方面的能力，以選出最適物流委外供應商。 過去評選物流委外供應商，多數藉由專家主觀判斷，本研究提出一套完整的物流委外供應商評選模式，以客觀的角度評選物流委外供應商。過去文獻中多數假設評估準則間關係獨立，此假設與現實狀況不符，評估準則通常存在相互關聯。企業在評選過程中，針對特定評選準則會有限定標準，若單以績效值評估，不符企業之需求，本研究將其納入考量，建立出更加完整的物流委外供應商評選模式。此評選模式可給予參與評選之候選廠商改善建議，為雙方建立良好的關係，創造雙贏的局面。 本研究透過決策實驗室法建立指標之網路關係，以網路程序分析法計算指標之權重，於評分處理部份，針對企業特定評選指標，透過田口品質損失函數轉換成與目標之損失值，最後藉由VIKOR排序法評選出最佳物流委外供應商。受限於成本考量，本研究透過系統動態學模擬運送情形，藉由所獲得之營運資料驗證此評選模式。 | zh_TW |
| dc.description.abstract (摘要) | Under the global competitive conditions, enterprises become more sophisticated division of labor. Enterprises want to develop their own core competencies. Enterprises choose to outsource non-core capabilities to third-party professional,because of better service quality and reducing costs for enterprises. In recent years, enterprises pay more attention to coordination with the relationship between upstream and downstream firms. The logistics in the overall business operations play an important role. Therefore, in the choice of logistics outsourcing providers, enterprises evaluate all aspects of supplier`s abilities to select the most suitable supplier of logistics outsourcing. This study provides a complete model to evaluate logistic service providers. Enterprises in the selection process, selection criteria will be qualified for a particular standard. Selection criteria usually have interrelationship. Under the condition, this study use DEMATEL and ANP to create criteria relationship and compute criteria weights. Taguchi loss function is used to calculate some criteria loss value, which is the distance between enterprise’s target values. Finally, VIKOR combines loss value with performance value to select the best logistics service providers. These models also give candidates some suggestions to improve their performance. | en_US |
| dc.description.tableofcontents | 中文摘要 I Abstract II 誌 謝 III 目 錄 IV 圖索引 VI 表索引 VIII 第一章 緒論 1 1.1 研究背景 1 1.2 研究動機 1 1.3 研究目的 1 1.4 研究限制 2 第二章 文獻探討 3 2.1 物流管理 3 2.1.1 物流定義 3 2.1.2 第三方物流 5 2.1.3 物流委外 7 2.2 物流委外評選 9 2.2.1 物流服務供應商評選相關文獻 9 2.2.2 物流服務供應商評選指標整理 12 2.2.3 物流服務供應商評選流程 13 2.3 決策實驗室法 17 2.3.1 DEMATEL簡介及應用 17 2.3.2 DEMATEL架構及研究步驟 17 2.4 網路程序分析法(ANP) 21 2.4.1 分析層級程序法(AHP) 21 2.4.2 網路程序分析法 23 2.5 田口品質損失函數 27 2.6 VIKOR排序法 30 第三章 研究方法 32 3.1 研究流程 32 3.2 研究架構 33 3.3 評選指標建立之方法 34 3.4 制定評選指標關聯性 34 3.4.1 問卷設計及填寫 34 3.4.2 專家意見整合，建立指標直接關係矩陣 35 3.4.3 產生直接與間接矩陣 36 3.5 供應商評選指標權重建立 36 3.5.1 網路結構建立 36 3.5.2 分析網路程序法問卷設計與填寫 37 3.5.3 建立成對比較矩陣 38 3.5.4 專家偏好整合 39 3.5.5 一致性檢定 39 3.5.6 超級矩陣運算 40 3.6 目標差距值轉換 41 3.7 供應商排名 43 第四章 物流委外評選模式 47 4.1 物流委外評選指標建立 47 4.2 物流委外評選指標結構建立 47 4.3 物流委外評選指標權重建立 53 4.3.1 網路層級架構之建立 53 4.3.2 問卷發放及回收情形 54 4.3.3 整合專家意見 54 4.3.4 權重計算結果 56 4.3.5 信度及效度分析 57 4.4 評選分數損失函數值計算 57 4.5 評選分數排名 58 第五章 模型驗證 60 5.1 系統動態學之模擬架構 62 5.1.1 系統範圍及限制 62 5.1.2 模擬假設 64 5.1.3 模擬模型結構 64 5.1.4 模式信度與效度分析 76 5.2 驗證結果 80 第六章 結論與建議 86 6.1 研究結論 86 6.2 未來研究方向 87 參考文獻 89 附錄Ａ:物流業者評選因子關聯性問卷 93 附錄Ｂ:物流業者評選架構因子權重之專家問卷 97 | zh_TW |
| dc.language.iso | en_US | - |
| dc.source.uri (資料來源) | http://thesis.lib.nccu.edu.tw/record/#G0097356026 | en_US |
| dc.subject (關鍵詞) | 物流委外 | zh_TW |
| dc.subject (關鍵詞) | 供應商評選 | zh_TW |
| dc.subject (關鍵詞) | 決策實驗室法 | zh_TW |
| dc.subject (關鍵詞) | 網路程序分析法 | zh_TW |
| dc.subject (關鍵詞) | 田口品質損失函數 | zh_TW |
| dc.subject (關鍵詞) | VIKOR排序法 | zh_TW |
| dc.subject (關鍵詞) | logistics outsourcing | en_US |
| dc.subject (關鍵詞) | supplier evaluation | en_US |
| dc.subject (關鍵詞) | DEMATEL | en_US |
| dc.subject (關鍵詞) | ANP | en_US |
| dc.subject (關鍵詞) | Taguchi loss function | en_US |
| dc.subject (關鍵詞) | VIKOR | en_US |
| dc.title (題名) | 考量指標衝突之物流業者評選模式 | zh_TW |
| dc.title (題名) | Logistics service provider selection model based on conflict criteria | en_US |
| dc.type (資料類型) | thesis | en |
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