| dc.contributor.advisor | 尚孝純 | zh_TW |
| dc.contributor.advisor | Shang, Shari S.C. | en_US |
| dc.contributor.author (Authors) | 劉大銘 | zh_TW |
| dc.contributor.author (Authors) | Liou, Da Ming | en_US |
| dc.creator (作者) | 劉大銘 | zh_TW |
| dc.creator (作者) | Liou, Da Ming | en_US |
| dc.date (日期) | 2009 | en_US |
| dc.date.accessioned | 8-Dec-2010 01:54:49 (UTC+8) | - |
| dc.date.available | 8-Dec-2010 01:54:49 (UTC+8) | - |
| dc.date.issued (上傳時間) | 8-Dec-2010 01:54:49 (UTC+8) | - |
| dc.identifier (Other Identifiers) | G0097356028 | en_US |
| dc.identifier.uri (URI) | http://nccur.lib.nccu.edu.tw/handle/140.119/48990 | - |
| dc.description (描述) | 碩士 | zh_TW |
| dc.description (描述) | 國立政治大學 | zh_TW |
| dc.description (描述) | 資訊管理研究所 | zh_TW |
| dc.description (描述) | 97356028 | zh_TW |
| dc.description (描述) | 98 | zh_TW |
| dc.description.abstract (摘要) | The purpose of this paper is to develop a comprehensive concept of knowledge interaction offering a robust understanding of how technological knowledge interacts with customer knowledge. There are three research questions: (1) How can we define the knowledge interaction between the two kinds of organizational knowledge (customer knowledge and technological knowledge)? (2) What are the indexes shaping the quality of knowledge interaction between customer knowledge and technological knowledge for innovation? (3) How do organizations develop innovation under the different forces driving the knowledge interaction? Through analysis of existing literature and examination of empirical data, this study will apply a theoretical framework and hypotheses to measuring the knowledge interaction between customer knowledge and technological knowledge. | en_US |
| dc.description.tableofcontents | Chapter 1: Introduction 1 Chapter 2: Literature Review 3 2.1 Knowledge 3 2.2 Customer knowledge 4 2.3 Technological knowledge 5 2.4 Knowledge interaction 6 2.5 Index of knowledge interaction 8 2.5.1 Scope of knowledge interaction 9 2.5.2 Depth of knowledge interaction 11 2.5.3 Strength of knowledge interaction 13 2-6 Innovation performance 13 2-6-1 Combination of knowledge interaction for innovation performance 15 2-6-2 Strength of knowledge interaction for innovation performance 16 Chapter 3: Research Methodology 17 3-1 Research process 17 3-2 Research framework 18 3-3 Scale design 19 3-4 Data collection 22 3-5 Statistical Analysis 24 Chapter 4: Data Analysis and Results 25 4-1 Pretest 25 4-2 Pilot test 25 4-3 Formal Questionnaire 27 4-4. Data Analysis and Results 33 4-4-1. New product development with the combination of different degrees of knowledge interaction indexes 33 4-4-2. Problem solving with the combination of different degrees of knowledge interaction indexes 35 4-4-3. Innovation capability with the combination of different degrees of knowledge interaction indexes 38 4-4-4. Interaction Effect between the combination of knowledge interaction and the strength of knowledge interaction on new product development 41 4-4-5. The interaction effect between the combination of knowledge interaction the strength of knowledge interaction on problem solving 44 4-4-6. The interaction effect between the combination of knowledge interaction the strength of knowledge interaction on innovation capability 47 Chapter 5: Discussion and Future Research 53 5-1. Academic implications 53 5-2. Managerial implications 55 5-2-1. New product development 55 5-2-2. Problem solving 55 5-2-3. Innovation capability 56 5-3. Research Limitations 57 5-4. Future Research 57 5-5. Research Contribution 57 Chapter 6: Conclusion 59 | zh_TW |
| dc.language.iso | en_US | - |
| dc.source.uri (資料來源) | http://thesis.lib.nccu.edu.tw/record/#G0097356028 | en_US |
| dc.subject (關鍵詞) | 知識 | zh_TW |
| dc.subject (關鍵詞) | 顧客知識 | zh_TW |
| dc.subject (關鍵詞) | 技術知識 | zh_TW |
| dc.subject (關鍵詞) | 知識互動 | zh_TW |
| dc.subject (關鍵詞) | Knowledge | en_US |
| dc.subject (關鍵詞) | Customer knowledge | en_US |
| dc.subject (關鍵詞) | Technological knowledge | en_US |
| dc.subject (關鍵詞) | Knowledge interaction | en_US |
| dc.title (題名) | 探討知識互動衡量指標之研究- 模型建立，建構發展與實證驗證 | zh_TW |
| dc.title (題名) | The impact of knowledge interaction on innovation performance - model building, constructs developing and empirical validation | en_US |
| dc.type (資料類型) | thesis | en |
| dc.relation.reference (參考文獻) | 1. Alavi, M., and Leidner, D.E. "Review: Knowledge Management and Knowledge Management Systems: Conceptual Foundations and Research Issues," MIS Quarterly (25:1) 2001, pp 107-136. | zh_TW |
| dc.relation.reference (參考文獻) | 2. Allen, T.J. "Managing the Flow of Technology," Cambridge: MIT Press., 1977. | zh_TW |
| dc.relation.reference (參考文獻) | 3. Antonelli, C. "Technological knowledge as an essential facility," Journal of Evolutionary Economics (17:4), Aug 2007, pp 451-471. | zh_TW |
| dc.relation.reference (參考文獻) | 4. AtuaheneGima, K. "Differential potency of factors affecting innovation performance in manufacturing and services firms in Australia," Journal of Product Innovation Management (13:1), Jan 1996, pp 35-52. | zh_TW |
| dc.relation.reference (參考文獻) | 5. Axelrod, R. 1984. The evolution of cooperation. New York: Basic Books, 1984. | zh_TW |
| dc.relation.reference (參考文獻) | 6. Burgelman, R.A., Maidique, M. A., and Wheelright, S. C. "Strategic Management of Technology and Innovation," Times Mirror Higher Education Group, Chicago, 1996. | zh_TW |
| dc.relation.reference (參考文獻) | 7. Clark, K. and Fujimoto, T. "Product Development Performance; Strategy, Organization, and Management in the World Auto Industry," Harvard Business School Press, Boston. 1991. | zh_TW |
| dc.relation.reference (參考文獻) | 8. Cooper, R. G. "Industrial firms’s new product strategies," Journal of Business Research (13) 1985, pp 107-121. | zh_TW |
| dc.relation.reference (參考文獻) | 9. Cordero, Rene. "The Measurement of Innovation Performance in the Firm: an Overview," Research Policy (19:2) 1990, pp 185-193 | zh_TW |
| dc.relation.reference (參考文獻) | 10. Crosby, L. A., Kenneth R. Evans, and D. Cowels. "Relationship Quality in Services Selling: An Interpersonal Influence Perspective," Journal of Marketing (54) 1990, pp 68-81. | zh_TW |
| dc.relation.reference (參考文獻) | 11. Darroch, Jenny, and Rod, M. "Beyond market orientation-Knowledge management and the innovativeness of New Zealand firms," European Journal of Marketing (37:3/4) 2003, pp 572-593. | zh_TW |
| dc.relation.reference (參考文獻) | 12. Desouza, K., and Awazu., Y. "Gaining a Competitive Edge from Your Customers," KM Review (7:3) 2004, pp 12-15. | zh_TW |
| dc.relation.reference (參考文獻) | 13. Diaz-Diaz, N.L., Aguiar-Diaz, I., and De Saa-Perez, P. "Technological knowledge assets and innovation," International Journal of Technology Management (35:1-4) 2006, pp 29-51. | zh_TW |
| dc.relation.reference (參考文獻) | 14. Drucker, P. "Innovation and Entrepreneurship," Perennial Library, New York, NY., 1986. | zh_TW |
| dc.relation.reference (參考文獻) | 15. Fang, Shyh-Rong. “An Empirical Study on Relationship Value, Relationship Quality and Loyalty for the Retailing Bank Industry,” Journal of Management (19:6) 2002, pp 1097-1130. | zh_TW |
| dc.relation.reference (參考文獻) | 16. Evans, P., and Wurster, T.S. "Strategy and the new economics of information," Harvard Business Review (75:5) 1997, pp 71-82. | zh_TW |
| dc.relation.reference (參考文獻) | 17. Foss, N. Research in the Strategic Theory of the Firm. "Isolationaism and Integrationism," Journal of Management Studies (36:6) 1999, pp 725-755. | zh_TW |
| dc.relation.reference (參考文獻) | 18. Fukugawa, N. "Characteristics of Knowledge Interactions between Universities and Small Firms in Japan," International Small Business Journal (23:4) 2005, pp 379-401. | zh_TW |
| dc.relation.reference (參考文獻) | 19. Garcia-Murillo, M., and Annabi, H. "Customer knowledge management," Journal of the Operational Research Society (53:8), Aug 2002, pp 875-884. | zh_TW |
| dc.relation.reference (參考文獻) | 20. Ghoshal, S., H. Korine, G. Szulanski. "Interunit communication in multinational corporations," Management Science (40) 1994, pp 96-110. | zh_TW |
| dc.relation.reference (參考文獻) | 21. Gibbert, M., Leibold, M., and Probst, G. "Five Styles of Customer Knowledge Management, and How Smart Companies Use Them To Create Value," European Management Journal (20:5) 2002, pp 459-469. | zh_TW |
| dc.relation.reference (參考文獻) | 22. Gorry, G.A., and Michael, S.S.M. "A Framework for Management Information Systems," Sloan Management Review (pre-1986) (13:1) 1971, p 55. | zh_TW |
| dc.relation.reference (參考文獻) | 23. GranovetterM, . “The strength of weak ties,” American Journal Sociology (78) 1973, pp 1360-1380 | zh_TW |
| dc.relation.reference (參考文獻) | 24. Grant, R.M. "Toward a Knowledge-Based Theory of The Firm," in: Strategic Management Journal, John Wiley and Sons, Inc. / Business, 1996, pp 109-122. | zh_TW |
| dc.relation.reference (參考文獻) | 25. Griffin, A., and Hauser, J.R. "Integrating R&D and marketing: A review and analysis of the literature," Journal of Product Innovation Management (13:3), May 1996, pp 191-215. | zh_TW |
| dc.relation.reference (參考文獻) | 26. Guaspari, J. "Customer means customer," Quality Digest, 1998, pp 35-38. | zh_TW |
| dc.relation.reference (參考文獻) | 27. Gupta, A.K., Raj, S.P., and Wilemon, D. "The R&D-Marketing Interface in High-Technology Firms," Journal of Product Innovation Management (2:1) 1985, pp 12-24. | zh_TW |
| dc.relation.reference (參考文獻) | 28. Gupta, A.K., and Wilemon, D. "The Credibility Cooperation Connection at the R&D-Marketing Interface," Journal of Product Innovation Management (5:1), Mar 1988, pp 20-31. | zh_TW |
| dc.relation.reference (參考文獻) | 29. Hansen, M. T. "The search-transfer problem: The role of weak ties in sharing knowledge across organization subunits," Admin. Sci. Quart (44) 1999 pp 82-111. | zh_TW |
| dc.relation.reference (參考文獻) | 30. Hansen, M. T., M. R. Haas. "Different knowledge, different benefits: Toward a productivity perspective on knowledge sharing in organizations," Paper presented at the annual meeting of the Academy of Management, Washington, D.C. 2001. | zh_TW |
| dc.relation.reference (參考文獻) | 31. Hitt, M.A., Ireland, R.D., and Lee, H.U. "Technological learning, knowledge management, firm growth and performance: an introductory essay," Journal of Engineering and Technology Management (17:3-4), Sep-Dec 2000, pp 231-246. | zh_TW |
| dc.relation.reference (參考文獻) | 32. Introduction to SAS. UCLA: Academic Technology Services, Statistical Consulting Group. From http://www.ats.ucla.edu/stat/sas/notes2/ (accessed November 24, 2007). | zh_TW |
| dc.relation.reference (參考文獻) | 33. Johnson, M.G.a.B. "Technological Knowledge as Value Added in Business Markets," Industrial Marketing Management 1997, pp 271-280. | zh_TW |
| dc.relation.reference (參考文獻) | 34. Kahn, K.B. "Interdepartmental Integration: A Definition with Implications for Product Development Performance," Journal of Product Innovation Management (13) 1996, pp 137-151. | zh_TW |
| dc.relation.reference (參考文獻) | 35. Keller, R.T. "Technology–Information Processing Fit and the Performance of R&D Project Groups," Academy of Management Journal (37:1), 1994, pp 167–179. | zh_TW |
| dc.relation.reference (參考文獻) | 36. Kirk, R. E. "Experimental design: Procedures for the behavioral sciences, " 1995, CA: Brooks/Cole Publishing Company. | zh_TW |
| dc.relation.reference (參考文獻) | 37. Kogut, B. and Zander, U. "Knowledge of the firm, combinative capabilities and the replication of technology," Organization Science (3:3) 1992, pp 383-39. | zh_TW |
| dc.relation.reference (參考文獻) | 38. Lagace, R.R., Dahlstrom, R. and J. B. Gassenheimer. "The Relevance of Ethical Salesperson Behavior on Relationship Quality: The Pharmaceutical Industry. Journal of Personal Selling and Sale Management," (11:4) 1991, pp 39-47. | zh_TW |
| dc.relation.reference (參考文獻) | 39. Lall, S. "Technological capabilities and industrialization, World Development (20:2) 1992, pp 165-186. | zh_TW |
| dc.relation.reference (參考文獻) | 40. Lawer, C. "Developing Customer Knowledge Management Competencies for Superior Market Experimentation and Organisational Learning," 3rd European Knowledge Management Summer School 2003, pp 1-11. | zh_TW |
| dc.relation.reference (參考文獻) | 41. Lai, s.-b. Research development/ Marketing/ Manufacturing: interaction and new products development performance in these three departments Hwatai, 1980. | zh_TW |
| dc.relation.reference (參考文獻) | 42. Liebeskind, J.P. "Knowledge, Strategy, and the Theory of the Firm," in: Strategic Management Journal, John Wiley and Sons, Inc. / Business, 1996, pp. 93-107. | zh_TW |
| dc.relation.reference (參考文獻) | 43. Lin, W.B. "Factors affecting the correlation between interactive mechanism of strategic alliance and technological knowledge transfer performance," Journal of High Technology Management Research 2007, pp 139-155. | zh_TW |
| dc.relation.reference (參考文獻) | 44. Machlup, F. “Knowledge: Its creation, distribution and economic significance,” Knowledge and Knowledge Production, Vol. 1. Princeton University Press, Princeton, 1980. | zh_TW |
| dc.relation.reference (參考文獻) | 45. Mangaliso, M.P. "The strategic usefulness of management information as perceived by middle managers," Journal of Management (21:2) 1995, pp 231-250. | zh_TW |
| dc.relation.reference (參考文獻) | 46. Marsden, P., K. Campbell. "Measuring tie strength," Soc. Forces (63) 1984, pp 482-501. | zh_TW |
| dc.relation.reference (參考文獻) | 47. Meckl, J. "Accumulation of technological knowledge, wage differentials, and unemployment," Journal of Macroeconomics (26:1), Mar 2004, pp 65-82. | zh_TW |
| dc.relation.reference (參考文獻) | 48. Moenaert, R.K., and Souder, W.E. "Context and antecedents of information utility at the R&D/marketing interface," Management Science (42:11), Nov 1996, pp 1592-1610. | zh_TW |
| dc.relation.reference (參考文獻) | 49. Nishida, T. "A traveling conversation model for dynamic knowledge interaction," Journal of Knowledge Management (6:2) 2002, pp 124-134. | zh_TW |
| dc.relation.reference (參考文獻) | 50. Nonaka, I. "A Dynamic Theory of Organizational Knowledge Creation," Organization Science (5:1) 1994, pp 14-37. | zh_TW |
| dc.relation.reference (參考文獻) | 51. Nunnally, J., Psychometric theory, New York: McGraw-Hill, 2nd ed., 1979. | zh_TW |
| dc.relation.reference (參考文獻) | 52. Overby, E., Bharadwaj, A., and Sambamurthy, V. "Enterprise agility and the enabling role of information technology," European Journal of Information Systems (15) 2006, pp 120-131. | zh_TW |
| dc.relation.reference (參考文獻) | 53. Paquette, S. "Customer Knowledge Management," 2006. | zh_TW |
| dc.relation.reference (參考文獻) | 54. Pelz, D.C. and Andrews, F.M. "Scientists in Organizations," New York: John Wiley, 1996. | zh_TW |
| dc.relation.reference (參考文獻) | 55. Peters, Lawrence. H., Edward O’Conner and Susan L. Wise. "The Specification and Testing of Useful Moderator Variable Hypotheses," in Method and analysis in Organizational Research, 1984, Thomas S. Bateman and Gerald R. Ferris eds., 128-139. Reston. VA: Reston. | zh_TW |
| dc.relation.reference (參考文獻) | 56. Prahalad, C.K., and Hamel, G. "The Core Competence of the Corporation," in: Harvard Business Review, Harvard Business School Publication Corp., 1990, pp. 79-91. | zh_TW |
| dc.relation.reference (參考文獻) | 57. Prahalad, C. K. and Ramaswamy, V. "The future of competition: Co-creating unique value with customers," Boston: Harvard Business School Press, 2004. | zh_TW |
| dc.relation.reference (參考文獻) | 58. Quinn, J.B., Anderson, P., and Finkelstein, S. "Managing Professional Intellect: Making the Most of the Best," Harvard Business Review (74:2) 1996, pp 74-81. | zh_TW |
| dc.relation.reference (參考文獻) | 59. Quinn, J. B., Anderson, P., Finkelstein, S. "Managing intellect", in Tushman M., Anderson P. (Eds), Managing Strategic Innovation and Change, Oxford University Press, Oxford, 1997, pp 506-523. | zh_TW |
| dc.relation.reference (參考文獻) | 60. Rothwell, R., Freeman, C., Horsley, A., Jervis, V.T.P., Robertson, A.B. and Townsend, J. “SAPPHO Updated—Project SAPPHO Phase II,” Research Policy (3:3) 1974, pp 258–291. | zh_TW |
| dc.relation.reference (參考文獻) | 61. Rowley, J. "Eight questions for customer knowledge management in e-business," Journal of Knowledge Management (6:5) 2002, pp 500-512. | zh_TW |
| dc.relation.reference (參考文獻) | 62. Saemundsson, R.J. "On the interaction between the growth process and the development of technical knowledge in young and growing technology-based firms," Technovation 2005, pp 223-235. | zh_TW |
| dc.relation.reference (參考文獻) | 63. Salomann, H., Dous, M., Kolbe, L., and Brenner, W. "Rejuvenating Customer Management: How to Make Knowledge For, From and About Customers Work," European Management Journal (23:4) 2005, pp 392-403. | zh_TW |
| dc.relation.reference (參考文獻) | 64. Sambamurthy, V., Bharadwaj, A., and Grover, V. "Shaping Agility Through Digital Options: Reconceptualizing the Role of Information Technology in Contemporary Firms," in: MIS Quarterly, MIS Quarterly and The Society for Information Management, 2003, pp. 237-263. | zh_TW |
| dc.relation.reference (參考文獻) | 65. Santhanam, R., Seligman, L. and Kang, D. "Postimplementation Knowledge Transfers to Users and Information Technology Professionals," Journal of Management Information Systems (24:1) 2007, pp 171-199. | zh_TW |
| dc.relation.reference (參考文獻) | 66. Schartinger, D., Rammer, C., Fischer, M.M., and Fröhlich, J. "Knowledge interactions between universities and industry in Austria: sectoral patterns and determinants," Research Policy (31) 2002, pp 303-328. | zh_TW |
| dc.relation.reference (參考文獻) | 67. Skilton, P.F., and Dooley, K. "Technological knowledge maturity, innovation and productivity," International Journal of Operations and Production Management (22:7-8) 2002, pp 887-901. | zh_TW |
| dc.relation.reference (參考文獻) | 68. Song, X.M. and Parry, M.E. "The R&D-marketing interface in Japanese high-technology firms," Journal of Product Innovation Management, (9:2) 1992, pp 91-112. | zh_TW |
| dc.relation.reference (參考文獻) | 69. Song, X.M., MontoyaWeiss, M.M., and Schmidt, J.B. "Antecedents and consequences of cross-functional cooperation: A comparison of R&D, manufacturing, and marketing perspectives," Journal of Product Innovation Management (14:1), Jan 1997, pp 35-47. | zh_TW |
| dc.relation.reference (參考文獻) | 70. Souder, W.E. "Managing Relations between R&D and Marketing in New Product Development Projects," Journal of Product Innovation Management (5:1), Mar 1988, pp 6-19. | zh_TW |
| dc.relation.reference (參考文獻) | 71. Sousa, M.C.d. "The sustainable innovation engine," The journal of information and knowledge management systems (34:6) 2006, pp 398-405. | zh_TW |
| dc.relation.reference (參考文獻) | 72. Storto, C. L. "A method based on patent analysis for the investigation of technological innovation strategies: The European medical prostheses industry," Technovation (26:8) 2006, pp 932-942 | zh_TW |
| dc.relation.reference (參考文獻) | 73. Sussane, N. "The five levels of learning," 2009, http://EzineArticles.com/?expert=Sussane_Ng. | zh_TW |
| dc.relation.reference (參考文獻) | 74. Szulanski, G. "Exploring internal stickiness: Impediments to the transfer of best practice with in the firm," Strategic Management Journal (17) 1996, pp27-43. | zh_TW |
| dc.relation.reference (參考文獻) | 75. Teece, D. J., Pisano, G. and Shuen, A. "Dynamic capabilities and strategic management," Strategic Management Journal (1:7) 1997, pp 509-533. | zh_TW |
| dc.relation.reference (參考文獻) | 76. Todtling, F., Lehner, P., and Kaufmann, A. "Do different types of innovation rely on specific kinds of knowledge interactions?" Technovation (29) 2009, pp 59-71. | zh_TW |
| dc.relation.reference (參考文獻) | 77. Uzzi, Brian. "The sources and consequences of embeddedness for the economic performance of organizations," American Sociological Review (61) 1996, pp 674-698. | zh_TW |
| dc.relation.reference (參考文獻) | 78. Van de Ven, A.H. and Ferry, D.L. "Measuring and Assessing Organizations," Wiley, New York, NY, 1980. | zh_TW |
| dc.relation.reference (參考文獻) | 79. Vincenti, W.G. What engineers know and how they know it Johns Hopkins Press, Baltimore, 1990. | zh_TW |
| dc.relation.reference (參考文獻) | 80. von Hippel, Eric. "The Sources of Innovation," New York: Oxford University Press. Webster dictionary, 1988. | zh_TW |
| dc.relation.reference (參考文獻) | 81. Wanger, E.D. "In support of a functional definition of interaction," The American Journal of Distance Education (8:2) 1994, pp 6-29. | zh_TW |
| dc.relation.reference (參考文獻) | 82. Weill, P., and Broadbent, M. "Leveraging the New Infrastructure: How Market Leaders Capitalize on Information Technology," Harvard Business School Press, May 1998. | zh_TW |
| dc.relation.reference (參考文獻) | 83. West, S. S. "Student perceptions of teaching effectiveness," Texas: Texas A and M University, 1990. | zh_TW |
| dc.relation.reference (參考文獻) | 84. Wiig, K.M. Knowledge Management Foundations – Thinking about Thinking – How people and Organizations Create, Represent and Use Knowledge, 1993. | zh_TW |
| dc.relation.reference (參考文獻) | 85. Yao, C.Y. "An examination of the process of knowledge complementarity between technological knowledge and customer knowledge," in: The Graduate Institute of Technology and Innovation Management (TIM), National Chengchi University, Taiwan, 2009. | zh_TW |
| dc.relation.reference (參考文獻) | 86. Zack, M. "What Knowledge-Problems Can Information Technology Help to Solve," in Proceedings of the Fourth Americas Conference on Information Systems 1998, pp 644-646. | zh_TW |
