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題名 台灣資訊服務業進入中國零售通路市場關鍵成功因素之研究-以A公司為例
The research on the key success factor of Taiwan it services at china retail market – a case study of company a
作者 王盛中
貢獻者 李仁芳
王盛中
關鍵詞 中國零售業
資訊服務業
關鍵成功因素
企業創新
經營策略
China Retail Industry
Information Services
Critical Success Factors
Business innovation
Business Strategy
日期 2009
上傳時間 8-Dec-2010 01:57:55 (UTC+8)
摘要 中國市場具備龐大內需實力,預期2027年將成為世界第一大經濟體,已成為全球注目及亟欲進入以獲取商機之必爭之地。中國零售業自改革開發迄今30年中,連鎖零售企業門市總數由2003年4.7萬家增加至2006年12.4萬家,批發零售貿易業零售總額,由2002年2,973億人民幣增至2007年7,561億人民幣;零售業者對IT系統需求自2000年僅止於足敷前台收款及後台物管相關連結能正常運作,至2005年起開始重視管理層面的有效性考量,至2009年起更甚而重視系統建置於數據擷取後的分析於績效展現及決策運用;零售企業在IT上的平均投資額由2004年的50餘億人民幣增加至2008年100億人民幣。台灣資訊服務產業軟硬體及系統應用整合開發能力均已臻成熟,在同文同種及地理優勢下,此刻正是揮軍中國市場的絕佳時機。
     本研究結果顯示,台灣資訊服務業或可參考A公司以「市場定位目標明確性」及「持續動態發展的經營策略」為基礎的經驗,藉由外部資源引進及內化成果紮根的同步展現,建構符合市場發展階段需求之企業優勢。此外;台灣資訊服務產業若能採以專業分工垂直或水平整合形成策略聯盟夥伴關係,掌握市場需求脈動與即時供給具完備性服務內容,當可合力擊退其他國際企業,大規模實質搶攻大陸商機。
The enormous potential of China domestic market was expected to become the world`s largest economies in 2027, the demand has caught the world`s attention and desire to explore the great opportunity. After 30 years of development since economy reformation , China retail industry has grow the total number of retailers from 4.7 million in 2003 to 12.4 million in 2006; the total sales revenue of retail business increased from 297.3 billion RMB in 2002 to 756.1 billion RMB in 2007. Whereas in the mean time, retail IT system has expand its function from POS and back office management in 2000 to the efficiency of business management in 2005, and furthermore, IT requirement expand to data capture and analysis for decision supporting system in 2009; along with the increasing demand of information management, the capital investment in IT has increased from 5 billion RMB in 2004 to 10 billion RMB in 2008. With years of development, Taiwan information service industry now has great opportunity to enter China retail market by leveraging its culture homogeneity and geographical advantages with established core competence in both hardware and system integration. This research explores how company "A" could be a reference for Taiwan information industry. Company "A" build up its core competences thru "market positioning" and "dynamic business strategy", with the integration of external resources and internal talents in different development stages. Pursuant to the reference, if Taiwan information services industry could establish vertical integration or horizontal strategic alliance or partnerships, and keep the same pace with market demands and provide total solutions in timing basis, Taiwan information service industry should be able to compete with international major players of the industry and be part of the rapid growth of China retail business.
摘   要 i
     誌   謝 iv
     目   錄 V
     圖 目 錄 VII
     表 目 錄 VIII
     第一章 緒 論 1
     1.1研究背景與動機 1
     1.2研究問題與目的 4
     1.3研究範圍與限制 5
     第二章 文獻探討 10
     2.1 企業關鍵成功因素 10
     2.2企業創新 14
     2.3 經營策略 15
     2.4 商業智能(Business Intelligence,BI) 21
     2.5資訊科技(Information Technology) 23
     2.6資料分析方法 25
     第三章 研究設計 28
     3.1 研究架構 28
     3.2 研究方法 29
     第四章 產業發展與現況分析 31
     4.1中國商品流通產業 31
     4.2中國連鎖零售業 40
     4.3中國零售業資訊化之需求 52
     4.4 中國資訊服務業概況 57
     4.5 資訊服務業者在中國零售市場的機會 58
     4.6 商業智能在零售行業的應用發展 59
     4.7 台灣資訊服務業 61
     4.8 案例A公司分析 66
     第五章 資料分析與結果 86
     5.1 資料分析 86
     5.2 研究結果 89
     第六章 結論與建議 94
     6.1 結論 94
     6.2 對產業應用之建議 95
     6.3 對後續研究之建議 96
     參考文獻 97
參考文獻 1.大前研一 : (1985), 策略家智慧。
2.中華人民共和國國家統計局,2008年3月,“2007─2008年中國連鎖零售業IT應用市場研究年度報告”。
3.林建煌,2000年,行銷管理,台北:智勝文化。
4.李仁芳,2003年,“台灣產業創新階段的演化:回顧與前瞻”。
5.李仁芳,2008年12月,“產業後進地區自主創新的發展─台灣資通產業經驗” 。
6.Earl Babbie著,李美華等譯,1998年,The practice of social research, 8th ed,社會科學研究方法(下),台北:時英出版社。
7.李霞,2007年6月21日,“第四屆中國零售業CIO峰會長沙開幕”,長沙晚報。
8.卓宗雄,2002年,「強勢競爭」,台北:楊智文化。
9.黃營杉,1993年,企業政策,第四版,台北:國立空大。
10.行政院經濟建設委員會,2004年12月,“資訊服務業發展綱領及行動方案”,經濟部。
11.吳思華,1988年,產業政策與企業策略,台北:中華經濟企業研究所。
12.陳長榮,2008年11月,“中國內需零售通路商機探究” 。
13.劉常勇和劉文龍 ,2001年, “創業管理的基本概念”,劉常勇管理學習知識庫。
14.Aaker (1985), Strategy Market Management, 2nd ed., New York: John Wiley & Sons, Inc.
15.Andrew, Kenneth R. (1980), “The Concept of Corporate Strategy,” Homewood, 111: Richard D. Irwin.
16.Bamberger J. T., (1989), “Strategic technology management”, vol.2, pp.25-48. McGraw-Hill Inc., New York.
17.Betz, F. (1993) “Strategic Technology Management”, McGraw Hill.
18.Boynton, A. C., & R. W. Zmud (1984), “An Assessment of Critical Success Factor”, Sloan Management Review, Summer,pp.19-21.
19.Chandler (1962) ,“A Strategy and Structure Cambridge, Mass: MIT Press.
20.Ciborra, C. (1991) “Alliance as Learning Experiments: Co-operation, Competition and Change in High Tech Industries. In L.K. Mytelka(Ed.)”, Strategic Partnerships and the World Economy, 51 - 77.
21.Collis, D. J., & Montgomery, C. A., 1995, Competing on Resources: Strategy in the 1990s, Harvard Business Review, July-August.
22.Cool, K. O. (1985), "Strategic Group Formation and Strategic Group Shifts: A Longitudinal Analysis of U.S. Pharmaceutical Industry, 1963-1982".Unpublished Doctoral Dissertation, Graduate School of Business, Purdue University.
23.David A. Aaker (1984), “Strategic Market Management”, New York: John Wiley & Sons Inc., pp.24.70.
24.Dorothy Leonard-Barton (1992), “Core Capabilities and Core Rigidities: A Paradox in Managing New Product Development”, Strategic Management Journal, Vol. 13, pp. 111-125.
25.Edward B. Roberts (1991), An Environment For Entrepreneurs, June, 19914. Rochart, J. F. (1979), Chief Executives Define Their Own Data Needs, Harvard Business Review, March-April, 1979.
26.Ellsberg, Daniel (1961),”Risk, Ambiguity and the Savage Axioms,”Quarterly Journal of Economics, 75, 643-669.
27.Hamel, G. and Prahalad, C.K. (1990). “The Core Competence of the Corporation”. Harvard, May-June, pp. 79-91.
28.Henry Mintzberg , (1994) , The Rise and Fall of Strategic Planning: Reconceiving Roles for Planning, Plans, Planners, New York : Free Press.
29.Hofer, C. W. and Schendel, D. E. (1985), “Strategy Formulation: Analytical Concepts”, Boston, MA: Harvard Business School Press.
30.Jim O’Nell, (2009) “ BRICs Lead the Global Economy”, May, 2009, Goldman Sachs. BRICs.
31.Kim, Linsu, (1997), Imitation to Innovation: The Dynamics of a Korea’s Technological Learning, Harvard Business School Press.
32.Leavitt, H. J. and T. Whisler (1958), “Management in the 1980’s”, Harvard Business Review, 36(6):41-48.
33.Luecke, Richard and Ralph Katz (2003) “Managing Creativity and Innovation”, Boston, MA: Harvard Business School Press.
34.Mcrae, H., “Celebrating 25 Years in Business”, Director, Vol.5, July, 1998.
35.Michael. E. Porter (1980) ,Competitive Strategy:Techniques for Analyzing Industries and Competitors (New York: Free Press 1980)
36.Mitchell, W. and Singh, K. (1992) “Incumbents’ Use of Pre-entry Alliances Before Expansion into New Technical Sub-fields of an Industry”, Journal of Economic Behaviour and Organization, 18, 347 – 372.
37.Mody, A. (1993) “Learning Through Alliances”, Journal of Economic Behaviour and Organization, 20, 151 – 170.
38.Peter Druker (1985) “Innovation and Entrepreneurship: Practice and Principles”, New York, Harper Row
39.Reed, R. and R.J. DeFillippi(1990), “Causal Ambiguity, Barriers to Imitation, and Sustainable Competitive Advantage”, Academy of Management Review, 15, p.88-102.
40.Schumpeter, Joseph (1934) “The Theory of Economic Development”, Cambridge, MA: Harvard University Press.
41.Selznick, 1957, Distinctive Competence.
42.Starbuck, W.H., “Organization Growth and Development”, in James G. March Edition, Handbook of Organization, Chicago: Rand McNally, 1965
43.Tom Peters (1999) “The Circle of Innovation: You Can’t Shrink Your Way to Greatness”, New York, Alfred A. Knopf.
44.Wernerfelt, B.(1989)“Firm Critical Resource to Corporate Strategy,” Journal of General Management, Vol.14, pp.4-12
描述 碩士
國立政治大學
經營管理碩士學程(EMBA)
93932905
98
資料來源 http://thesis.lib.nccu.edu.tw/record/#G0093932905
資料類型 thesis
dc.contributor.advisor 李仁芳zh_TW
dc.contributor.author (Authors) 王盛中zh_TW
dc.creator (作者) 王盛中zh_TW
dc.date (日期) 2009en_US
dc.date.accessioned 8-Dec-2010 01:57:55 (UTC+8)-
dc.date.available 8-Dec-2010 01:57:55 (UTC+8)-
dc.date.issued (上傳時間) 8-Dec-2010 01:57:55 (UTC+8)-
dc.identifier (Other Identifiers) G0093932905en_US
dc.identifier.uri (URI) http://nccur.lib.nccu.edu.tw/handle/140.119/49048-
dc.description (描述) 碩士zh_TW
dc.description (描述) 國立政治大學zh_TW
dc.description (描述) 經營管理碩士學程(EMBA)zh_TW
dc.description (描述) 93932905zh_TW
dc.description (描述) 98zh_TW
dc.description.abstract (摘要) 中國市場具備龐大內需實力,預期2027年將成為世界第一大經濟體,已成為全球注目及亟欲進入以獲取商機之必爭之地。中國零售業自改革開發迄今30年中,連鎖零售企業門市總數由2003年4.7萬家增加至2006年12.4萬家,批發零售貿易業零售總額,由2002年2,973億人民幣增至2007年7,561億人民幣;零售業者對IT系統需求自2000年僅止於足敷前台收款及後台物管相關連結能正常運作,至2005年起開始重視管理層面的有效性考量,至2009年起更甚而重視系統建置於數據擷取後的分析於績效展現及決策運用;零售企業在IT上的平均投資額由2004年的50餘億人民幣增加至2008年100億人民幣。台灣資訊服務產業軟硬體及系統應用整合開發能力均已臻成熟,在同文同種及地理優勢下,此刻正是揮軍中國市場的絕佳時機。
     本研究結果顯示,台灣資訊服務業或可參考A公司以「市場定位目標明確性」及「持續動態發展的經營策略」為基礎的經驗,藉由外部資源引進及內化成果紮根的同步展現,建構符合市場發展階段需求之企業優勢。此外;台灣資訊服務產業若能採以專業分工垂直或水平整合形成策略聯盟夥伴關係,掌握市場需求脈動與即時供給具完備性服務內容,當可合力擊退其他國際企業,大規模實質搶攻大陸商機。
zh_TW
dc.description.abstract (摘要) The enormous potential of China domestic market was expected to become the world`s largest economies in 2027, the demand has caught the world`s attention and desire to explore the great opportunity. After 30 years of development since economy reformation , China retail industry has grow the total number of retailers from 4.7 million in 2003 to 12.4 million in 2006; the total sales revenue of retail business increased from 297.3 billion RMB in 2002 to 756.1 billion RMB in 2007. Whereas in the mean time, retail IT system has expand its function from POS and back office management in 2000 to the efficiency of business management in 2005, and furthermore, IT requirement expand to data capture and analysis for decision supporting system in 2009; along with the increasing demand of information management, the capital investment in IT has increased from 5 billion RMB in 2004 to 10 billion RMB in 2008. With years of development, Taiwan information service industry now has great opportunity to enter China retail market by leveraging its culture homogeneity and geographical advantages with established core competence in both hardware and system integration. This research explores how company "A" could be a reference for Taiwan information industry. Company "A" build up its core competences thru "market positioning" and "dynamic business strategy", with the integration of external resources and internal talents in different development stages. Pursuant to the reference, if Taiwan information services industry could establish vertical integration or horizontal strategic alliance or partnerships, and keep the same pace with market demands and provide total solutions in timing basis, Taiwan information service industry should be able to compete with international major players of the industry and be part of the rapid growth of China retail business.en_US
dc.description.abstract (摘要) 摘   要 i
     誌   謝 iv
     目   錄 V
     圖 目 錄 VII
     表 目 錄 VIII
     第一章 緒 論 1
     1.1研究背景與動機 1
     1.2研究問題與目的 4
     1.3研究範圍與限制 5
     第二章 文獻探討 10
     2.1 企業關鍵成功因素 10
     2.2企業創新 14
     2.3 經營策略 15
     2.4 商業智能(Business Intelligence,BI) 21
     2.5資訊科技(Information Technology) 23
     2.6資料分析方法 25
     第三章 研究設計 28
     3.1 研究架構 28
     3.2 研究方法 29
     第四章 產業發展與現況分析 31
     4.1中國商品流通產業 31
     4.2中國連鎖零售業 40
     4.3中國零售業資訊化之需求 52
     4.4 中國資訊服務業概況 57
     4.5 資訊服務業者在中國零售市場的機會 58
     4.6 商業智能在零售行業的應用發展 59
     4.7 台灣資訊服務業 61
     4.8 案例A公司分析 66
     第五章 資料分析與結果 86
     5.1 資料分析 86
     5.2 研究結果 89
     第六章 結論與建議 94
     6.1 結論 94
     6.2 對產業應用之建議 95
     6.3 對後續研究之建議 96
     參考文獻 97
-
dc.description.tableofcontents 摘   要 i
     誌   謝 iv
     目   錄 V
     圖 目 錄 VII
     表 目 錄 VIII
     第一章 緒 論 1
     1.1研究背景與動機 1
     1.2研究問題與目的 4
     1.3研究範圍與限制 5
     第二章 文獻探討 10
     2.1 企業關鍵成功因素 10
     2.2企業創新 14
     2.3 經營策略 15
     2.4 商業智能(Business Intelligence,BI) 21
     2.5資訊科技(Information Technology) 23
     2.6資料分析方法 25
     第三章 研究設計 28
     3.1 研究架構 28
     3.2 研究方法 29
     第四章 產業發展與現況分析 31
     4.1中國商品流通產業 31
     4.2中國連鎖零售業 40
     4.3中國零售業資訊化之需求 52
     4.4 中國資訊服務業概況 57
     4.5 資訊服務業者在中國零售市場的機會 58
     4.6 商業智能在零售行業的應用發展 59
     4.7 台灣資訊服務業 61
     4.8 案例A公司分析 66
     第五章 資料分析與結果 86
     5.1 資料分析 86
     5.2 研究結果 89
     第六章 結論與建議 94
     6.1 結論 94
     6.2 對產業應用之建議 95
     6.3 對後續研究之建議 96
     參考文獻 97
zh_TW
dc.language.iso en_US-
dc.source.uri (資料來源) http://thesis.lib.nccu.edu.tw/record/#G0093932905en_US
dc.subject (關鍵詞) 中國零售業zh_TW
dc.subject (關鍵詞) 資訊服務業zh_TW
dc.subject (關鍵詞) 關鍵成功因素zh_TW
dc.subject (關鍵詞) 企業創新zh_TW
dc.subject (關鍵詞) 經營策略zh_TW
dc.subject (關鍵詞) China Retail Industryen_US
dc.subject (關鍵詞) Information Servicesen_US
dc.subject (關鍵詞) Critical Success Factorsen_US
dc.subject (關鍵詞) Business innovationen_US
dc.subject (關鍵詞) Business Strategyen_US
dc.title (題名) 台灣資訊服務業進入中國零售通路市場關鍵成功因素之研究-以A公司為例zh_TW
dc.title (題名) The research on the key success factor of Taiwan it services at china retail market – a case study of company aen_US
dc.type (資料類型) thesisen
dc.relation.reference (參考文獻) 1.大前研一 : (1985), 策略家智慧。zh_TW
dc.relation.reference (參考文獻) 2.中華人民共和國國家統計局,2008年3月,“2007─2008年中國連鎖零售業IT應用市場研究年度報告”。zh_TW
dc.relation.reference (參考文獻) 3.林建煌,2000年,行銷管理,台北:智勝文化。zh_TW
dc.relation.reference (參考文獻) 4.李仁芳,2003年,“台灣產業創新階段的演化:回顧與前瞻”。zh_TW
dc.relation.reference (參考文獻) 5.李仁芳,2008年12月,“產業後進地區自主創新的發展─台灣資通產業經驗” 。zh_TW
dc.relation.reference (參考文獻) 6.Earl Babbie著,李美華等譯,1998年,The practice of social research, 8th ed,社會科學研究方法(下),台北:時英出版社。zh_TW
dc.relation.reference (參考文獻) 7.李霞,2007年6月21日,“第四屆中國零售業CIO峰會長沙開幕”,長沙晚報。zh_TW
dc.relation.reference (參考文獻) 8.卓宗雄,2002年,「強勢競爭」,台北:楊智文化。zh_TW
dc.relation.reference (參考文獻) 9.黃營杉,1993年,企業政策,第四版,台北:國立空大。zh_TW
dc.relation.reference (參考文獻) 10.行政院經濟建設委員會,2004年12月,“資訊服務業發展綱領及行動方案”,經濟部。zh_TW
dc.relation.reference (參考文獻) 11.吳思華,1988年,產業政策與企業策略,台北:中華經濟企業研究所。zh_TW
dc.relation.reference (參考文獻) 12.陳長榮,2008年11月,“中國內需零售通路商機探究” 。zh_TW
dc.relation.reference (參考文獻) 13.劉常勇和劉文龍 ,2001年, “創業管理的基本概念”,劉常勇管理學習知識庫。zh_TW
dc.relation.reference (參考文獻) 14.Aaker (1985), Strategy Market Management, 2nd ed., New York: John Wiley & Sons, Inc.zh_TW
dc.relation.reference (參考文獻) 15.Andrew, Kenneth R. (1980), “The Concept of Corporate Strategy,” Homewood, 111: Richard D. Irwin.zh_TW
dc.relation.reference (參考文獻) 16.Bamberger J. T., (1989), “Strategic technology management”, vol.2, pp.25-48. McGraw-Hill Inc., New York.zh_TW
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