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題名 六標準差應用於工程專案管理的研究-以A公司為例
A study of applying six sigma to the engineering project management-the case study of a company
作者 郭秋東
Kuo, Chiu Tung
貢獻者 季延平
郭秋東
Kuo, Chiu Tung
關鍵詞 六標準差
專案管理
DMAIC
日期 2009
上傳時間 8-Dec-2010 01:58:31 (UTC+8)
摘要 在現今微利時代的競爭環境下,企業為了強化本身競爭優勢,無不致力於持續改善企業流程效率。對工程產業界而言,流程是否有效率,重點在於工程專案管理在各階段執行時的績效,包括了:評估、規劃、設計、採購、施工、安裝、監造及試車運轉等階段。以期望能夠節省工程管理人力,簡化施工流程,縮短工期,嚴控預算成本,提昇工程品質和顧客滿意度,達到預期的獲利目標。
     
      傳統工程產業界對於專案執行,習慣上根據往常作業流程及經驗在各階段去發揮,督導的重點較偏重於事後的考核,或最後的財務數據為主。由於專案執行的過程並没有詳實記錄及檢視,因而經驗的累積和吸取教訓無法有效傳遞,導致在預算超支追加、無法掌控完工時程,以及不良的設計品質等現象重複發生。因此,藉由目前製造業常用的六標準差流程改善手法,找出關鍵的缺失,有效解決問題並減少專案落差,進而獲得一種改善流程效率和降低成本之經營模式。
     
      本研究採用個案分析法,針對A個案公司兩個案例,其導入六標準差改善程序之界定、衡量、分析、改善、控制等五大步驟,透過實際個案之演練落實理論基礎,找出專案管理的核心流程,對於工程建廠在專案管理掌控能力的提升,將有所依循。
Nowadays, under such a competitive environment in meager profit, every entrepreneur makes their efforts to improve business process management in order to intensify their competitive advantage. In engineering industry, to build up good business process management with efficiency, it depends on the performance of each stage of the project execution which includes evaluation, estimate, plan, design, procurement, construction, installation, supervision and operating test. Consequently, it can not only save manpower and simplify construction process also shorten schedule to under control of the cost, so as to enhance engineering quality and customer satisfaction to reap a planned profit after all.
     
      Traditional engineering industry is accustomed to execute the project according to the stark processing and the previous experiences in each stage that only focus on post-evaluation audit, or the last financial data. Without making particular record and survey during the project execution, people cannot gain sufficient experiences efficiently which result in an excess budget, out of control schedule and poor design that happen continually. Therefore, by using Six Sigma improvement process technique is commonly used in current manufacturing business, we can find out the critical defect and solve each problem efficiently to lessen project gap. Thus, it can achieve a way of improving more efficiency and less cost as business model.
     
      This research applies to Case Study which focused on A company that will use the procedure of Six Sigma as Define, Measure, Analyze, Improve and Control. Through a fundamental basis by real case study, it is easier to find out the vital process of project management. It will help industries enhance the capability of good manipulation of project management in setting up a plant.
中文摘要 .......................................................................................................... I
     英文摘要 .......................................................................................................... II
     致 謝 .......................................................................................................... III
     目 錄 .......................................................................................................... IV
     圖 目 錄 .......................................................................................................... VI
     表 目 錄 ........................................................................................................ VII
     壹、研究緒論 ................................................................................................... 1
     第一節 研究背景與動機............................................................................. 1
     第二節 研究目的........................................................................................ 4
     第三節 研究對象及範圍............................................................................. 5
     第四節 研究流程........................................................................................ 6
     第五節 論文結構........................................................................................ 6
     貳、文獻探討..................................................................................................... 8
     第一節 六標準差........................................................................................ 8
     第二節 工程專案管理.................................................................................19
     參、 研究架構與方法 ........................................................................................26
     第一節 導入前的準備和評估.....................................................................27
     第二節 界定階段........................................................................................30
     第三節 衡量階段........................................................................................32
     第四節 分析階段........................................................................................36
     第五節 改善階段........................................................................................38
     第六節 控制階段........................................................................................39
     肆、個案公司分析...............................................................................................40
     第一節 個案公司簡介.................................................................................40
     第二節 個案公司業務概況 .......................................................................42
     第三節 個案公司品質管理策略.................................................................43
     第四節 案例(A)設計圖審查流程改善....................................................44
     第五節 案例(B)工地施工材料管制的流程改善......................................55
     
     伍、研究結論、建議與限制.................................................................................65
     第一節 研究結論........................................................................................65
     第二節 研究建議........................................................................................65
     第三節 研究限制........................................................................................66
     
     參考文獻.............................................................................................................66
參考文獻 一、中文部分
1. 丁惠民譯,Greg Brue 原著,2003,六標準差管理,美商麥格羅布爾國際股份有限公司台灣分公司
2. 丁惠民譯,Michael George原著,2002,精實六標準差工具手冊,美商麥格羅希爾國際股份有限公司台灣分公司
3. 丁惠民譯,Gary R. Heerkens原著,2002,專案管理,美商麥格羅‧希爾
4. 中華六標準差應用協會,http://www.sixsigma.org.tw/
5. 石美容,2005,六標準差應用於施工圖整合之初步研究,逢甲大學土木工程學系碩士論文。
6. 呂執中,2001,六個希格瑪管理專輯,管理雜誌,326 期。
7. 沈振江,2003,以群組運作創造『六標準差』高續效之個案研究,成功大學管理學院碩士論文。
8. 林鴻宇,2003,六標準差專案遴選準則之探討,國立成功大學工業管理研究所碩士論文。
9. 許元全,2004,六標準差應用於專案改善之績效評估,國立成功大學工業與資訊管理學系研究所碩士論文。
10. 曾慶毅,2003,Six Sigma 之實務應用方法研究-以飛機零組件維修為例,元智大學工業工程與管理學系碩士論文。
11. 楊錦瑤、陳建雄、陳高山,2002,導入6 sigma 觀念與實務,華宇企業管理顧問股有限公司。
12. 黃惠琪,2003,我國企業推動6σ關鍵因素之實證研究,國立成功大學工業管理研究所碩士論文。
13. 潘哲楠,2003,孫子兵法與六倍標準差管理方法的比較分析,品質月刊, 39 卷8 期,頁59-69
14. 鄭振華,2006,六標準差在金融業的運用,輔仁大學金融研究所碩士論文。
15. 鄭榮郎、郭倉義著,2002,以6 sigma 建構企業競爭優勢之探討,品質月刊。
16. 鄭榮郎,2002,6s 系統整合經營策略模式之研究,中山大學企業管理學系博士論文。
二、英文部分
1. Bailey, S. P., Vining, G., Mitchell, R. H., Zinkgraf, S. 2001,Six Sigma: a breakthrough strategy or just another fad”, Quality Congress, Annual Quality Congress Proceedings.
2. Breyfogle, F. W. 2003. Implementing Six Sigma. 2nd Edition, Wiley, New York,
3. Eckes, George ,2001,The Six Sigma Revolutions: How General Electric and Others Turned Process Into Profits, New York: John Wiley & Sons.
4. Peter S. Pande, Robert P. Neuman & Roland R. Covanagh ,2000,The Six Sigma Way:How GE, Motorola and Other Top Companies Are Honing Their Performance,New York :McGraw–Hill.5. Wyper, B. and Harrison A.,2000, eployment of Six Sigma methodology in Human Resource function..
5. Snee Ronald D. ,2000,Six Sigma Improves Both Statistical Training and Processes.
6. Scott, L.M.,2001,Operationally deploying six sigma.
7. Subir Chowdhury,2001,Power of Six Sigma.
8. Wan-Chun Yeh, 2009,Projects Material Control Process Improvement.
9. Wyper, B. and Harrison, A.,2000,Deployment of Six Sigma methodology in human resource function,a case study.
描述 碩士
國立政治大學
經營管理碩士學程(EMBA)
97932422
98
資料來源 http://thesis.lib.nccu.edu.tw/record/#G0097932422
資料類型 thesis
dc.contributor.advisor 季延平zh_TW
dc.contributor.author (Authors) 郭秋東zh_TW
dc.contributor.author (Authors) Kuo, Chiu Tungen_US
dc.creator (作者) 郭秋東zh_TW
dc.creator (作者) Kuo, Chiu Tungen_US
dc.date (日期) 2009en_US
dc.date.accessioned 8-Dec-2010 01:58:31 (UTC+8)-
dc.date.available 8-Dec-2010 01:58:31 (UTC+8)-
dc.date.issued (上傳時間) 8-Dec-2010 01:58:31 (UTC+8)-
dc.identifier (Other Identifiers) G0097932422en_US
dc.identifier.uri (URI) http://nccur.lib.nccu.edu.tw/handle/140.119/49093-
dc.description (描述) 碩士zh_TW
dc.description (描述) 國立政治大學zh_TW
dc.description (描述) 經營管理碩士學程(EMBA)zh_TW
dc.description (描述) 97932422zh_TW
dc.description (描述) 98zh_TW
dc.description.abstract (摘要) 在現今微利時代的競爭環境下,企業為了強化本身競爭優勢,無不致力於持續改善企業流程效率。對工程產業界而言,流程是否有效率,重點在於工程專案管理在各階段執行時的績效,包括了:評估、規劃、設計、採購、施工、安裝、監造及試車運轉等階段。以期望能夠節省工程管理人力,簡化施工流程,縮短工期,嚴控預算成本,提昇工程品質和顧客滿意度,達到預期的獲利目標。
     
      傳統工程產業界對於專案執行,習慣上根據往常作業流程及經驗在各階段去發揮,督導的重點較偏重於事後的考核,或最後的財務數據為主。由於專案執行的過程並没有詳實記錄及檢視,因而經驗的累積和吸取教訓無法有效傳遞,導致在預算超支追加、無法掌控完工時程,以及不良的設計品質等現象重複發生。因此,藉由目前製造業常用的六標準差流程改善手法,找出關鍵的缺失,有效解決問題並減少專案落差,進而獲得一種改善流程效率和降低成本之經營模式。
     
      本研究採用個案分析法,針對A個案公司兩個案例,其導入六標準差改善程序之界定、衡量、分析、改善、控制等五大步驟,透過實際個案之演練落實理論基礎,找出專案管理的核心流程,對於工程建廠在專案管理掌控能力的提升,將有所依循。
zh_TW
dc.description.abstract (摘要) Nowadays, under such a competitive environment in meager profit, every entrepreneur makes their efforts to improve business process management in order to intensify their competitive advantage. In engineering industry, to build up good business process management with efficiency, it depends on the performance of each stage of the project execution which includes evaluation, estimate, plan, design, procurement, construction, installation, supervision and operating test. Consequently, it can not only save manpower and simplify construction process also shorten schedule to under control of the cost, so as to enhance engineering quality and customer satisfaction to reap a planned profit after all.
     
      Traditional engineering industry is accustomed to execute the project according to the stark processing and the previous experiences in each stage that only focus on post-evaluation audit, or the last financial data. Without making particular record and survey during the project execution, people cannot gain sufficient experiences efficiently which result in an excess budget, out of control schedule and poor design that happen continually. Therefore, by using Six Sigma improvement process technique is commonly used in current manufacturing business, we can find out the critical defect and solve each problem efficiently to lessen project gap. Thus, it can achieve a way of improving more efficiency and less cost as business model.
     
      This research applies to Case Study which focused on A company that will use the procedure of Six Sigma as Define, Measure, Analyze, Improve and Control. Through a fundamental basis by real case study, it is easier to find out the vital process of project management. It will help industries enhance the capability of good manipulation of project management in setting up a plant.
en_US
dc.description.abstract (摘要) 中文摘要 .......................................................................................................... I
     英文摘要 .......................................................................................................... II
     致 謝 .......................................................................................................... III
     目 錄 .......................................................................................................... IV
     圖 目 錄 .......................................................................................................... VI
     表 目 錄 ........................................................................................................ VII
     壹、研究緒論 ................................................................................................... 1
     第一節 研究背景與動機............................................................................. 1
     第二節 研究目的........................................................................................ 4
     第三節 研究對象及範圍............................................................................. 5
     第四節 研究流程........................................................................................ 6
     第五節 論文結構........................................................................................ 6
     貳、文獻探討..................................................................................................... 8
     第一節 六標準差........................................................................................ 8
     第二節 工程專案管理.................................................................................19
     參、 研究架構與方法 ........................................................................................26
     第一節 導入前的準備和評估.....................................................................27
     第二節 界定階段........................................................................................30
     第三節 衡量階段........................................................................................32
     第四節 分析階段........................................................................................36
     第五節 改善階段........................................................................................38
     第六節 控制階段........................................................................................39
     肆、個案公司分析...............................................................................................40
     第一節 個案公司簡介.................................................................................40
     第二節 個案公司業務概況 .......................................................................42
     第三節 個案公司品質管理策略.................................................................43
     第四節 案例(A)設計圖審查流程改善....................................................44
     第五節 案例(B)工地施工材料管制的流程改善......................................55
     
     伍、研究結論、建議與限制.................................................................................65
     第一節 研究結論........................................................................................65
     第二節 研究建議........................................................................................65
     第三節 研究限制........................................................................................66
     
     參考文獻.............................................................................................................66
-
dc.description.tableofcontents 中文摘要 .......................................................................................................... I
     英文摘要 .......................................................................................................... II
     致 謝 .......................................................................................................... III
     目 錄 .......................................................................................................... IV
     圖 目 錄 .......................................................................................................... VI
     表 目 錄 ........................................................................................................ VII
     壹、研究緒論 ................................................................................................... 1
      第一節 研究背景與動機............................................................................. 1
      第二節 研究目的........................................................................................ 4
      第三節 研究對象及範圍............................................................................. 5
      第四節 研究流程........................................................................................ 6
      第五節 論文結構........................................................................................ 6
     貳、文獻探討..................................................................................................... 8
      第一節 六標準差........................................................................................ 8
      第二節 工程專案管理.................................................................................19
     參、 研究架構與方法 ........................................................................................26
     第一節 導入前的準備和評估.....................................................................27
     第二節 界定階段........................................................................................30
     第三節 衡量階段........................................................................................32
     第四節 分析階段........................................................................................36
     第五節 改善階段........................................................................................38
     第六節 控制階段........................................................................................39
     肆、個案公司分析...............................................................................................40
     第一節 個案公司簡介.................................................................................40
      第二節 個案公司業務概況 .......................................................................42
      第三節 個案公司品質管理策略.................................................................43
     第四節 案例(A)設計圖審查流程改善....................................................44
     第五節 案例(B)工地施工材料管制的流程改善......................................55
     
     伍、研究結論、建議與限制.................................................................................65
      第一節 研究結論........................................................................................65
      第二節 研究建議........................................................................................65
      第三節 研究限制........................................................................................66
     
     參考文獻.............................................................................................................66
zh_TW
dc.language.iso en_US-
dc.source.uri (資料來源) http://thesis.lib.nccu.edu.tw/record/#G0097932422en_US
dc.subject (關鍵詞) 六標準差zh_TW
dc.subject (關鍵詞) 專案管理zh_TW
dc.subject (關鍵詞) DMAICen_US
dc.title (題名) 六標準差應用於工程專案管理的研究-以A公司為例zh_TW
dc.title (題名) A study of applying six sigma to the engineering project management-the case study of a companyen_US
dc.type (資料類型) thesisen
dc.relation.reference (參考文獻) 一、中文部分zh_TW
dc.relation.reference (參考文獻) 1. 丁惠民譯,Greg Brue 原著,2003,六標準差管理,美商麥格羅布爾國際股份有限公司台灣分公司zh_TW
dc.relation.reference (參考文獻) 2. 丁惠民譯,Michael George原著,2002,精實六標準差工具手冊,美商麥格羅希爾國際股份有限公司台灣分公司zh_TW
dc.relation.reference (參考文獻) 3. 丁惠民譯,Gary R. Heerkens原著,2002,專案管理,美商麥格羅‧希爾zh_TW
dc.relation.reference (參考文獻) 4. 中華六標準差應用協會,http://www.sixsigma.org.tw/zh_TW
dc.relation.reference (參考文獻) 5. 石美容,2005,六標準差應用於施工圖整合之初步研究,逢甲大學土木工程學系碩士論文。zh_TW
dc.relation.reference (參考文獻) 6. 呂執中,2001,六個希格瑪管理專輯,管理雜誌,326 期。zh_TW
dc.relation.reference (參考文獻) 7. 沈振江,2003,以群組運作創造『六標準差』高續效之個案研究,成功大學管理學院碩士論文。zh_TW
dc.relation.reference (參考文獻) 8. 林鴻宇,2003,六標準差專案遴選準則之探討,國立成功大學工業管理研究所碩士論文。zh_TW
dc.relation.reference (參考文獻) 9. 許元全,2004,六標準差應用於專案改善之績效評估,國立成功大學工業與資訊管理學系研究所碩士論文。zh_TW
dc.relation.reference (參考文獻) 10. 曾慶毅,2003,Six Sigma 之實務應用方法研究-以飛機零組件維修為例,元智大學工業工程與管理學系碩士論文。zh_TW
dc.relation.reference (參考文獻) 11. 楊錦瑤、陳建雄、陳高山,2002,導入6 sigma 觀念與實務,華宇企業管理顧問股有限公司。zh_TW
dc.relation.reference (參考文獻) 12. 黃惠琪,2003,我國企業推動6σ關鍵因素之實證研究,國立成功大學工業管理研究所碩士論文。zh_TW
dc.relation.reference (參考文獻) 13. 潘哲楠,2003,孫子兵法與六倍標準差管理方法的比較分析,品質月刊, 39 卷8 期,頁59-69zh_TW
dc.relation.reference (參考文獻) 14. 鄭振華,2006,六標準差在金融業的運用,輔仁大學金融研究所碩士論文。zh_TW
dc.relation.reference (參考文獻) 15. 鄭榮郎、郭倉義著,2002,以6 sigma 建構企業競爭優勢之探討,品質月刊。zh_TW
dc.relation.reference (參考文獻) 16. 鄭榮郎,2002,6s 系統整合經營策略模式之研究,中山大學企業管理學系博士論文。zh_TW
dc.relation.reference (參考文獻) 二、英文部分zh_TW
dc.relation.reference (參考文獻) 1. Bailey, S. P., Vining, G., Mitchell, R. H., Zinkgraf, S. 2001,Six Sigma: a breakthrough strategy or just another fad”, Quality Congress, Annual Quality Congress Proceedings.zh_TW
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