Publications-Theses

題名 都市行銷與運動行銷結合之研究-以中華職棒為例
作者 李柏陞
貢獻者 陳建維
李柏陞
關鍵詞 屬地主義
屬地權
運動行銷
品牌忠誠度
日期 2008
上傳時間 8-Dec-2010 13:40:49 (UTC+8)
摘要 在國內職棒市場一片低迷時,屬地權的經營成了球團拓展球迷的策略之一,目前中華職棒聯盟中的統一獅、興農牛及La New 熊皆選定單一城市做為主場城市,並積極耕耘主場城市內的球迷。本研究主要目的為探討球團的屬地權經營及和地方培養的關係是否對建立球迷的忠誠度有所影響。
本研究以中華職棒中的興農牛隊為例,在電子佈告欄(BBS)中的棒球板發放網路問卷,以及至台中棒球場發放實體問卷的方式獲取資料,藉以分析探討球隊屬地權的經營、球員的可親性及球隊與地方之關係(與地方政府的品牌聯盟及主場城市居民參與感)對球隊滿意度認同感以及屬地聯想的影響,進一步了解對球隊忠誠度的影響,最後將球迷樣本分為台中球迷與非台中球迷來探究球隊的屬地權經營對於主場城市內外的球迷在忠誠度上是否有所不同。
研究結果顯示:在以整體興農牛迷為樣本下,球迷的滿意度會受到球隊屬地權經營之行銷努力及球員可親性的正向影響。認同感的部分,會受到屬地權行銷努力、球員的可親性及球隊與地方政府的品牌聯盟正向的影響。球迷對球隊的屬地聯想則會受到屬地權的行銷努力、球隊與地方政府的品牌聯盟及主場城市居民參與感正向的影響。而球員的可親性、主場城市居民參與感、球迷的滿意度、認同感及屬地聯想都會對忠誠度有正向的影響。此外,球隊的各種屬地權經營作為會使得認同感、屬地聯想、球員的可親性及主場城市居民參與感對主場城市球迷的忠誠度影響程度強過非主場城市內球迷知忠誠度。
從研究結果發現,球隊的屬地權經營確實隊主場城市內球迷的忠誠度有其影響力,所以利用屬地權的經營來培養球迷的忠誠度是可以被期待的。研究最後也提出管理意涵供各球團將來在進行屬地權經營時可參考的一些意見,並提出往後對此領域有興趣的研究者未來的研究方向。
參考文獻 網路資料
1. 【黃金十年 打開中華職棒史】
http://www.cpbl.com.tw/magzine/Mag_content.asp?Pnum=212&Qnum=4
1. 朱龍祥 (1997),流行歌曲歌迷偶像崇拜的行為與心態初探,國立高雄醫學院
行為科學研究所碩士論文,未出版,高雄。
2. 李依蓉 (2006),職棒球迷對於球隊與母企業認同之差異性研究-以興農牛、
LA NEW 熊為例,國立臺灣體育學院休閒運動管理研究所碩士學位論文。
3. 沈雲驄、湯宗勳譯 (1998)。Aaker, D. A.著。品牌行銷法則—如何打造強勢
品牌。台北:商業周刊
4. 林伯修 (2004),美日臺職棒球團屬地權經營之跨文化比較分析,國立台灣師
範大學體育學系博士論文。
5. 林玉婷 (2006),消費者品牌認同:社會認定與社會學習觀點,國立高雄第一
科技大學行銷與流通管理系碩士論文。
6. 柯宜君 (1996),消費者認知之產品品質、服務品質及價格對滿意度及忠誠度
之影響-於三種有形性比重不同服務業之比較。國立政治大學企業管理系碩士
班碩士論文。
7. 范峻豪 (2008),中華職棒大聯盟球迷忠誠度、品牌聯想與球隊周邊商品購買
意願之研究,國立臺南大學體育學系碩士班碩士論文。
8. 許伸梓 (2005),球迷對球隊屬性之認定與認同感及忠誠度之關連性分析─以
中華職棒大聯盟為例,國立東華大學企業管理研究所碩士論文。
9. 黃大宇 (2002),連鎖網路咖啡加盟店與加盟總部組織關係行為之研究。世新
大學觀光學系碩士論文,未出版。
10. 陳祖洪 (2004),口碑傳播意願影響因素之研究-以植牙診所為例,國立台灣
科技大學管理研究所EMBA 碩士論文。
11. 陳仲熙 (1997),產品知識及來源國形象對顧客滿意度之影響。政治大學國際
貿易研究所碩士論文。
12. 黃俊閎,洪振鐘,阮懷馨 (2008),拍賣網站品牌來源國、品牌關係品質與品
牌權益。中華管理評論國際學報,11 (3)。
13. 張酒雄、陳枝烈、簡慶哲、張淑美 (1993):國中學生偶像崇拜與自我概念、
學業成就關係之研究,《教育學刊》,10:261-322。
14. 郭瓊俐、曾慧琦、陳柏安譯 (2003)。Don E. Schultz & Beth E. Barnes
著。品牌 策略。台北:五南。
15. 張肇鐘 (2005),明星球員與球團特性對球隊態度、滿意度及忠誠度之影響-
以中華職棒La New 熊隊為例,國立政治大學國際經營與貿易研究所碩士論
文。
16. 程紹同、方信淵、洪嘉文、廖俊儒、謝一睿(2002)。運動管理學導論。台北
市:華泰。
17. 廖士堯(1995),黃潮。臺北:野球人。
18. 蔡依倫 (2001)。宗教醫院志工組織認同與組織承諾之研究—與非宗教醫院志
工作比較。未出版碩士論文,國立中山大學公共事務管理研究所,高雄。
19. 劉美稚 (1999),台灣職業棒球消費行為研究,政治大學廣告系碩士班碩士論
文。
20. 劉祥熹,王智弘 (2004),從關係行銷觀點探討消費者知覺對企業提供贊助成
效之關聯性分析-以國內職棒運動為例。績效與策略研究,1 (1),65-90。
英文部分
1. Aaker, D. A. (1991) “Managing Brand Equity: Capitalizing on the Value of a Brand
Name”, The Free Press, New York.
2. Anderson, E. W. & Sullivan, M. W. (1993). The Antecedents and Consequences of
Customer Satisfaction for Firms. Marketing Science (1986-1998), 12 (2), 125.
3. Baldinger, A., & Rubinson, J. “Brand Loyalty: The Link Between Attitude and
Behavior.” Journal of Advertising Research, 36 (1996): 34-72.
4. Beasty, C. (2007, October). CRM Scores for Sports Franchises. Customer
Relationship Management, 11 (10), 17-18.
5. Belk, R. W. (1988), “Possessions and the Extended Self,” Journal of Consumer
Research, Vol.15 (September), pp. 139-168.
6. Bhattacharya, C. B., Rao, H., Glynn, M. A. (1995). Understanding the bond of
identification: An investigation of its correlates among art museum
members. Journal of Marketing, 59 (4), 46.
7. Bhattacharya, C.B., & Sen, S. (2003). Consumer-Company Identification: A
Framework for Understanding Consumers’ Relationships with Companies.
Journal of Marketing, 67: 76-88.
8. Bilkey, W. J., & Nes, E. (1982) “Country-of-origin Effect on Product Evaluation”,
Journal of International Business Studies, Vol.13, Summer, pp.89-99
9. Boulding, W.K. Ajay, S. Richard, and A.Z. Valarie (1993), “A Dynamic Process Model
of Service Quality: From Expectation to Behavioral Intentions”, Journal of
Marketing Research, 30
10. Boyd, T. C. & Krehbiel, T. C. (2006). An Analysis of the Effects of Specific Promotion
Types on Attendance at Major League Baseball Games. Mid - American Journal of
Business, 21 (2), 21-32.
11. Branch, D. Jr. (2008). The Charlotte Bobcats: (Re) Launching a New (Old) NBA
Franchise. Sport Marketing Quarterly, 17 (1), 57-62.
12. Bristow, D. N., Sebastian, R. J. (2001). Holy cow! Wait `til next year! A closer look
at the brand loyalty of Chicago Cubs baseball fans. The Journal of Consumer
Marketing, 18 (3), 256-273.
13. Bronfenbrenner, U. (1960). Freudian theories of identification and their
derivatives. Child Development, 31, 15-40.
14. Clark, John M. (2002), “Corporate Stadium Sponsorships, Signaling Theory, Agency
Conflicts, and Shareholder Wealth,” Journal of Advertising Research, 42 (6),16-33.
15. Clark, John M. (2002), “Corporate Stadium Sponsorships, Signaling Theory, Agency
Conflicts, and Shareholder Wealth,” Journal of Advertising Research, 42 (6),16-33.
16. Colin Beasty. (2007, October). CRM Scores for Sports Franchises. Customer
Relationship Management, 11 (10), 17-18.
17. Cornwell, T. B. & Maignan, I. (1998). An international review of sponsorship
research. Journal of Advertising, 27 (1), 1-21.
18. Coulter, K. S. & Coulter, R. H. (2000), “The Effects of Service Representative
Characteristics on Trust: The Moderating Role of Length of Relationship,” in
Gundlach, C. T. and Murphy, P. E. (Eds), AMA Summer Educators’ Conference
Proceedings: Enhancing Knowledge Development in Marketing, American
Marketing Association, Chicago, IL
19. Covell, D. (2008). The Lowell Spinners and the Yankee Elimination Project: A Case
Study Consideration of Linking Community Relations and Sponsorship. Sport
Marketing Quarterly, 17 (2), 122-126.
20. Donavan, D. T., Janda, S.Suh, J. (2006). Environmental influences in corporate
brand identification and outcomes. Journal of Brand Management, 14
(1/2), 125-136.
21. Duck, S. (1976), Explorations in Interpersonal Communication, Sage Publications,
Beverly Hills, CA.
22. Fisher, R.J., & Wakefield, K. (1998). Factors leading to group identification: A field
study of winners and losers. Psychology & Marketing, 15: 23-40.
23. Fraser, S. P. (2007). Minor League Teams and Minor League Cities: Evidence from
the ECHL. Sport Marketing Quarterly, 16 (3), 147-160.
24. Fornell, Claes (1992), “A national Customer Satisfaction Barometer: The Swedish
Experience,” Journal of Marketing, V ol.56, No.1, January, pp.6-21.
25. Gentry, L., Kalliny, M. (2008). Consumer Loyalty - A Synthesis, Conceptual
Framework, and Research Propositions. Journal of American Academy of Business,
Cambridge, 14 (1), 1-9.
26. Gladden, J.M., Funk, D.C. (2001), "Understanding brand loyalty in professional
sport: examining the link between brand associations and brand loyalty",
International Journal of Sports Marketing & Sponsorship, Vol. 3 No.2, pp.67-94.
27. Graeff, T. R. (1996), “Image Congruence Effects on Product Evaluations:The Role
of Self -Monitoring and Public/Private Consumption,” Psychology and Marketing,
Vol.13 (August), pp.481-499.
28. Gremler, D. D., Gwinner, K. P. & Brown S. W. (2001), “Generating Positive
Word-of-Mouth Communication through Customer-Employee Relationship,”
International Journal of Service Industry Management, Vol. 12, No. 1, pp. 44-59.
29. Gutek, B. A., Bhappu, A. D., Liao-Troth, M. A., & Cherry, B.(1999), “Distinguishing
Between Service Relationships and Encounters,” Journal of Applied Psychology,
Vol. 84, No. 2
30. Guiltinan, J. P., (1987), “The Price Bundling of Services : A Normative Framework,”
Journal of Marketing, pp.74-85
31. Gwinner, K. Swanson, S. R. (2003). A model of fan identification: Antecedents and
sponsorship outcomes. The Journal of Services Marketing, 17 (2/3), 275.
32. Hall, S. (1996). Introduction: Who needs identity. In Stuart Hall & Paul du Gay
(Eds.). Questions of Cultural Identity, pp.1-17. London: Sage Publications.
33. Hunt, S. D., Morgan, R. M. (1994). Relationship marketing in the era of network
competition. Marketing Management, 3 (1), 18.
34. Jubenville, C. B., Goss, B. D., & Ledford, B. (2004). Baseball Marketing: Back to the
Minors. Sport Marketing Quarterly 13 (1), 60-63
35. Kapferer, J. N. (1992). Strategic brand management. New York: The Free Press.
36. Kaynak, E., Salman, G. G., Tatoglu, E. (2008). An integrative framework linking
brand associations and brand loyalty in professional sports. Journal of Brand
Management, 15 (5), p336-357
37. Lastovica, J. & Gardner, D. (1978). Components of involvement. Attitude Research
Plays for High Stakes, 53-73.
38. Laverie, D.A., & Arnett, D. B. (2000), Factors Affecting Fan Attendance: The
Influence of Identity Salience and Satisfaction. Journal of Leisure Research, 32 (2):
225-246.
39. Lee, J. H. (2000). Sport marketing strategies through the analysis of sport
consumer behavior and factors influencing attendance. Ph.D. dissertation,
University of Minnesota, United States.
40. Lin, Yun-Tsan (2007). Factors influencing baseball fan`s brand loyalty: A
comparison of Florida Marlins and Tampa Bay Devil Rays. Ph.D. dissertation, Lynn
University, United States.
41. Matsuoka, H., Chelladurai, P., & Harada, M. (2003). Direct and interaction effects
of team identification and satisfaction on intention to attend games. Sport
Marketing Quarterly, 12 (4), 244-253.
42. McDonald, M., Sutton, W., & Milne, G. (1995). TEAMQUALTM: Measuring service
quality in professional team sports. Sport Marketing Quarterly, 4 (2), 9-15.
43. Mellen, M., Dekimpe, M. G., Steenkamp, J. E. M., & Abeele, P. V. (1997). Decline
and variability in brand loyalty. International Journal of Research in Marketing,
14(5), 405-420.
44. Nixon, H. L. Jr. & Frey, J. H. (1998)”A Sociology of Sport”, International Thomson
Publishing Inc., New York.
45. Oliver, R. L. (1999). Whence consumer loyalty? Journal of Marketing, 63 (4), 33-44.
46. Onkvisit, S. and Shaw, J. (1987), “Self-Concept and Image Congruence:Some
Research and Managerial Implications,” Journal of Consumer Marketing, Vol.4
(winter), pp.13-24.
47. Parasuraman, A., Zeithaml, V. A. & Berry, L. L. (1988), SERVQUAL: A multiple-item
scale for measuring consumer perceptions of service quality, Journal of Retailing,
64(1), pp.12-40.
48. Pitts, B. G. & Stotlar D. K. (1996). “Fundamentals of Sport Marketing”, Fitness
Information Technology, Morgantown.
49. Robertson, T. S. (1976), Low commitment consumer behavior, Journal of
Advertising Research, 16, 19-24.
50. Sheth, J.N. & Parvatiyar A. (1995), “Relationship Marketing in Consumer Markets:
Antecedents and Consequences,” Journal of the Academy of Marketing Science,
(Fall), 255-71.
51. Sirgy, J. (1982), “Self-Concept in Consumer Behavior:A Critical Review,” Journal of
Consumer Research, Vol.9 (December), pp.287-300.
52. Sutton, W.A., McDonald, M.A., Milne, G.R., Cimperman, J. (1997), "Creating and
fostering fan identification in professional sports", Sport Marketing Quarterly, 6
(1), pp.15-22.
53. Underwood, R., Bond, E. & Baer, R. (2001). Building Service Brand Via Social
Identity: Lessons From The Sports Marketplace. Journal of Marketing Theory and
Practice, 9 (1), 1-13.
54. Wan-Huggins & Veronica, N.(1998). The development and longitudinal test of a
model of organizational identification. Journal of Applied Social Psychology, 28,
724-749.
55. Wann, D. L. & Branscombe, N. R. (1993). Sports Fans: Measuring Degree of
Identification with Their Team. International Journal of Sports Psychology, 24 (1),
1-17.
56. Wann, D.L., & Branscombe, N.R. (1990). Die-hard and fair weather fans: Effects of
identification on BIRGing and CORFing tendencies. Journal of Sport and Social
Issues, 14: 103-117.
57. Washburn, J. H., Till, B. D., Priluck, R. (2004). Brand Alliance and Customer-Based
Brand-Equity Effects. Psychology & Marketing, 21 (7), 487-508.
58. Woodside, A. G., L. L. Frey & R. T. Daly (1989), “Linking Service
Quality, Customer Satisfaction and Behavioral Intention,” Journal of Health Care
Marketing, Vol. 9, pp. 5-17.
描述 碩士
國立政治大學
國際經營與貿易研究所
96351032
97
資料來源 http://thesis.lib.nccu.edu.tw/record/#G0096351032
資料類型 thesis
dc.contributor.advisor 陳建維zh_TW
dc.contributor.author (Authors) 李柏陞zh_TW
dc.creator (作者) 李柏陞zh_TW
dc.date (日期) 2008en_US
dc.date.accessioned 8-Dec-2010 13:40:49 (UTC+8)-
dc.date.available 8-Dec-2010 13:40:49 (UTC+8)-
dc.date.issued (上傳時間) 8-Dec-2010 13:40:49 (UTC+8)-
dc.identifier (Other Identifiers) G0096351032en_US
dc.identifier.uri (URI) http://nccur.lib.nccu.edu.tw/handle/140.119/49551-
dc.description (描述) 碩士zh_TW
dc.description (描述) 國立政治大學zh_TW
dc.description (描述) 國際經營與貿易研究所zh_TW
dc.description (描述) 96351032zh_TW
dc.description (描述) 97zh_TW
dc.description.abstract (摘要) 在國內職棒市場一片低迷時,屬地權的經營成了球團拓展球迷的策略之一,目前中華職棒聯盟中的統一獅、興農牛及La New 熊皆選定單一城市做為主場城市,並積極耕耘主場城市內的球迷。本研究主要目的為探討球團的屬地權經營及和地方培養的關係是否對建立球迷的忠誠度有所影響。
本研究以中華職棒中的興農牛隊為例,在電子佈告欄(BBS)中的棒球板發放網路問卷,以及至台中棒球場發放實體問卷的方式獲取資料,藉以分析探討球隊屬地權的經營、球員的可親性及球隊與地方之關係(與地方政府的品牌聯盟及主場城市居民參與感)對球隊滿意度認同感以及屬地聯想的影響,進一步了解對球隊忠誠度的影響,最後將球迷樣本分為台中球迷與非台中球迷來探究球隊的屬地權經營對於主場城市內外的球迷在忠誠度上是否有所不同。
研究結果顯示:在以整體興農牛迷為樣本下,球迷的滿意度會受到球隊屬地權經營之行銷努力及球員可親性的正向影響。認同感的部分,會受到屬地權行銷努力、球員的可親性及球隊與地方政府的品牌聯盟正向的影響。球迷對球隊的屬地聯想則會受到屬地權的行銷努力、球隊與地方政府的品牌聯盟及主場城市居民參與感正向的影響。而球員的可親性、主場城市居民參與感、球迷的滿意度、認同感及屬地聯想都會對忠誠度有正向的影響。此外,球隊的各種屬地權經營作為會使得認同感、屬地聯想、球員的可親性及主場城市居民參與感對主場城市球迷的忠誠度影響程度強過非主場城市內球迷知忠誠度。
從研究結果發現,球隊的屬地權經營確實隊主場城市內球迷的忠誠度有其影響力,所以利用屬地權的經營來培養球迷的忠誠度是可以被期待的。研究最後也提出管理意涵供各球團將來在進行屬地權經營時可參考的一些意見,並提出往後對此領域有興趣的研究者未來的研究方向。
zh_TW
dc.description.tableofcontents 第一章 緒論
第一節 研究背景與動機........................................................ 1
第二節 研究目的.........................................................3
第三節 研究流程.........................................................4
第二章 文獻回顧
第一節 運動行銷.........................................................5
第二節 屬地權.........................................................8
第三節 消費者認同........................................................15
第四節 消費者滿意度........................................................22
第五節 品牌忠誠度........................................................25
第三章 研究方法
第一節 研究架構........................................................30
第二節 研究假設........................................................31
第三節 研究設計........................................................37
第四節 研究方法........................................................46
第四章 研究結果
第一節 基本資料敘述統計........................................................49
第二節 信度與效度分析........................................................51
第三節 迴歸分析........................................................56
第四節 假設檢驗........................................................82
第五章 結論與建議
第一節 研究發現與結論........................................................86
第二節 管理意涵........................................................91
第三節 研究限制........................................................93
第四節 後續研究建議........................................................94
參考文獻........................................................96
附錄
問卷 ......................................................102
zh_TW
dc.format.extent 91182 bytes-
dc.format.extent 115571 bytes-
dc.format.extent 117016 bytes-
dc.format.extent 135697 bytes-
dc.format.extent 426350 bytes-
dc.format.extent 308525 bytes-
dc.format.extent 292984 bytes-
dc.format.extent 355295 bytes-
dc.format.extent 222506 bytes-
dc.format.extent 194537 bytes-
dc.format.extent 158464 bytes-
dc.format.mimetype application/pdf-
dc.format.mimetype application/pdf-
dc.format.mimetype application/pdf-
dc.format.mimetype application/pdf-
dc.format.mimetype application/pdf-
dc.format.mimetype application/pdf-
dc.format.mimetype application/pdf-
dc.format.mimetype application/pdf-
dc.format.mimetype application/pdf-
dc.format.mimetype application/pdf-
dc.format.mimetype application/pdf-
dc.language.iso en_US-
dc.source.uri (資料來源) http://thesis.lib.nccu.edu.tw/record/#G0096351032en_US
dc.subject (關鍵詞) 屬地主義zh_TW
dc.subject (關鍵詞) 屬地權zh_TW
dc.subject (關鍵詞) 運動行銷zh_TW
dc.subject (關鍵詞) 品牌忠誠度zh_TW
dc.title (題名) 都市行銷與運動行銷結合之研究-以中華職棒為例zh_TW
dc.type (資料類型) thesisen
dc.relation.reference (參考文獻) 網路資料zh_TW
dc.relation.reference (參考文獻) 1. 【黃金十年 打開中華職棒史】zh_TW
dc.relation.reference (參考文獻) http://www.cpbl.com.tw/magzine/Mag_content.asp?Pnum=212&Qnum=4zh_TW
dc.relation.reference (參考文獻) 1. 朱龍祥 (1997),流行歌曲歌迷偶像崇拜的行為與心態初探,國立高雄醫學院zh_TW
dc.relation.reference (參考文獻) 行為科學研究所碩士論文,未出版,高雄。zh_TW
dc.relation.reference (參考文獻) 2. 李依蓉 (2006),職棒球迷對於球隊與母企業認同之差異性研究-以興農牛、zh_TW
dc.relation.reference (參考文獻) LA NEW 熊為例,國立臺灣體育學院休閒運動管理研究所碩士學位論文。zh_TW
dc.relation.reference (參考文獻) 3. 沈雲驄、湯宗勳譯 (1998)。Aaker, D. A.著。品牌行銷法則—如何打造強勢zh_TW
dc.relation.reference (參考文獻) 品牌。台北:商業周刊zh_TW
dc.relation.reference (參考文獻) 4. 林伯修 (2004),美日臺職棒球團屬地權經營之跨文化比較分析,國立台灣師zh_TW
dc.relation.reference (參考文獻) 範大學體育學系博士論文。zh_TW
dc.relation.reference (參考文獻) 5. 林玉婷 (2006),消費者品牌認同:社會認定與社會學習觀點,國立高雄第一zh_TW
dc.relation.reference (參考文獻) 科技大學行銷與流通管理系碩士論文。zh_TW
dc.relation.reference (參考文獻) 6. 柯宜君 (1996),消費者認知之產品品質、服務品質及價格對滿意度及忠誠度zh_TW
dc.relation.reference (參考文獻) 之影響-於三種有形性比重不同服務業之比較。國立政治大學企業管理系碩士zh_TW
dc.relation.reference (參考文獻) 班碩士論文。zh_TW
dc.relation.reference (參考文獻) 7. 范峻豪 (2008),中華職棒大聯盟球迷忠誠度、品牌聯想與球隊周邊商品購買zh_TW
dc.relation.reference (參考文獻) 意願之研究,國立臺南大學體育學系碩士班碩士論文。zh_TW
dc.relation.reference (參考文獻) 8. 許伸梓 (2005),球迷對球隊屬性之認定與認同感及忠誠度之關連性分析─以zh_TW
dc.relation.reference (參考文獻) 中華職棒大聯盟為例,國立東華大學企業管理研究所碩士論文。zh_TW
dc.relation.reference (參考文獻) 9. 黃大宇 (2002),連鎖網路咖啡加盟店與加盟總部組織關係行為之研究。世新zh_TW
dc.relation.reference (參考文獻) 大學觀光學系碩士論文,未出版。zh_TW
dc.relation.reference (參考文獻) 10. 陳祖洪 (2004),口碑傳播意願影響因素之研究-以植牙診所為例,國立台灣zh_TW
dc.relation.reference (參考文獻) 科技大學管理研究所EMBA 碩士論文。zh_TW
dc.relation.reference (參考文獻) 11. 陳仲熙 (1997),產品知識及來源國形象對顧客滿意度之影響。政治大學國際zh_TW
dc.relation.reference (參考文獻) 貿易研究所碩士論文。zh_TW
dc.relation.reference (參考文獻) 12. 黃俊閎,洪振鐘,阮懷馨 (2008),拍賣網站品牌來源國、品牌關係品質與品zh_TW
dc.relation.reference (參考文獻) 牌權益。中華管理評論國際學報,11 (3)。zh_TW
dc.relation.reference (參考文獻) 13. 張酒雄、陳枝烈、簡慶哲、張淑美 (1993):國中學生偶像崇拜與自我概念、zh_TW
dc.relation.reference (參考文獻) 學業成就關係之研究,《教育學刊》,10:261-322。zh_TW
dc.relation.reference (參考文獻) 14. 郭瓊俐、曾慧琦、陳柏安譯 (2003)。Don E. Schultz & Beth E. Barneszh_TW
dc.relation.reference (參考文獻) 著。品牌 策略。台北:五南。zh_TW
dc.relation.reference (參考文獻) 15. 張肇鐘 (2005),明星球員與球團特性對球隊態度、滿意度及忠誠度之影響-zh_TW
dc.relation.reference (參考文獻) 以中華職棒La New 熊隊為例,國立政治大學國際經營與貿易研究所碩士論zh_TW
dc.relation.reference (參考文獻) 文。zh_TW
dc.relation.reference (參考文獻) 16. 程紹同、方信淵、洪嘉文、廖俊儒、謝一睿(2002)。運動管理學導論。台北zh_TW
dc.relation.reference (參考文獻) 市:華泰。zh_TW
dc.relation.reference (參考文獻) 17. 廖士堯(1995),黃潮。臺北:野球人。zh_TW
dc.relation.reference (參考文獻) 18. 蔡依倫 (2001)。宗教醫院志工組織認同與組織承諾之研究—與非宗教醫院志zh_TW
dc.relation.reference (參考文獻) 工作比較。未出版碩士論文,國立中山大學公共事務管理研究所,高雄。zh_TW
dc.relation.reference (參考文獻) 19. 劉美稚 (1999),台灣職業棒球消費行為研究,政治大學廣告系碩士班碩士論zh_TW
dc.relation.reference (參考文獻) 文。zh_TW
dc.relation.reference (參考文獻) 20. 劉祥熹,王智弘 (2004),從關係行銷觀點探討消費者知覺對企業提供贊助成zh_TW
dc.relation.reference (參考文獻) 效之關聯性分析-以國內職棒運動為例。績效與策略研究,1 (1),65-90。zh_TW
dc.relation.reference (參考文獻) 英文部分zh_TW
dc.relation.reference (參考文獻) 1. Aaker, D. A. (1991) “Managing Brand Equity: Capitalizing on the Value of a Brandzh_TW
dc.relation.reference (參考文獻) Name”, The Free Press, New York.zh_TW
dc.relation.reference (參考文獻) 2. Anderson, E. W. & Sullivan, M. W. (1993). The Antecedents and Consequences ofzh_TW
dc.relation.reference (參考文獻) Customer Satisfaction for Firms. Marketing Science (1986-1998), 12 (2), 125.zh_TW
dc.relation.reference (參考文獻) 3. Baldinger, A., & Rubinson, J. “Brand Loyalty: The Link Between Attitude andzh_TW
dc.relation.reference (參考文獻) Behavior.” Journal of Advertising Research, 36 (1996): 34-72.zh_TW
dc.relation.reference (參考文獻) 4. Beasty, C. (2007, October). CRM Scores for Sports Franchises. Customerzh_TW
dc.relation.reference (參考文獻) Relationship Management, 11 (10), 17-18.zh_TW
dc.relation.reference (參考文獻) 5. Belk, R. W. (1988), “Possessions and the Extended Self,” Journal of Consumerzh_TW
dc.relation.reference (參考文獻) Research, Vol.15 (September), pp. 139-168.zh_TW
dc.relation.reference (參考文獻) 6. Bhattacharya, C. B., Rao, H., Glynn, M. A. (1995). Understanding the bond ofzh_TW
dc.relation.reference (參考文獻) identification: An investigation of its correlates among art museumzh_TW
dc.relation.reference (參考文獻) members. Journal of Marketing, 59 (4), 46.zh_TW
dc.relation.reference (參考文獻) 7. Bhattacharya, C.B., & Sen, S. (2003). Consumer-Company Identification: Azh_TW
dc.relation.reference (參考文獻) Framework for Understanding Consumers’ Relationships with Companies.zh_TW
dc.relation.reference (參考文獻) Journal of Marketing, 67: 76-88.zh_TW
dc.relation.reference (參考文獻) 8. Bilkey, W. J., & Nes, E. (1982) “Country-of-origin Effect on Product Evaluation”,zh_TW
dc.relation.reference (參考文獻) Journal of International Business Studies, Vol.13, Summer, pp.89-99zh_TW
dc.relation.reference (參考文獻) 9. Boulding, W.K. Ajay, S. Richard, and A.Z. Valarie (1993), “A Dynamic Process Modelzh_TW
dc.relation.reference (參考文獻) of Service Quality: From Expectation to Behavioral Intentions”, Journal ofzh_TW
dc.relation.reference (參考文獻) Marketing Research, 30zh_TW
dc.relation.reference (參考文獻) 10. Boyd, T. C. & Krehbiel, T. C. (2006). An Analysis of the Effects of Specific Promotionzh_TW
dc.relation.reference (參考文獻) Types on Attendance at Major League Baseball Games. Mid - American Journal ofzh_TW
dc.relation.reference (參考文獻) Business, 21 (2), 21-32.zh_TW
dc.relation.reference (參考文獻) 11. Branch, D. Jr. (2008). The Charlotte Bobcats: (Re) Launching a New (Old) NBAzh_TW
dc.relation.reference (參考文獻) Franchise. Sport Marketing Quarterly, 17 (1), 57-62.zh_TW
dc.relation.reference (參考文獻) 12. Bristow, D. N., Sebastian, R. J. (2001). Holy cow! Wait `til next year! A closer lookzh_TW
dc.relation.reference (參考文獻) at the brand loyalty of Chicago Cubs baseball fans. The Journal of Consumerzh_TW
dc.relation.reference (參考文獻) Marketing, 18 (3), 256-273.zh_TW
dc.relation.reference (參考文獻) 13. Bronfenbrenner, U. (1960). Freudian theories of identification and theirzh_TW
dc.relation.reference (參考文獻) derivatives. Child Development, 31, 15-40.zh_TW
dc.relation.reference (參考文獻) 14. Clark, John M. (2002), “Corporate Stadium Sponsorships, Signaling Theory, Agencyzh_TW
dc.relation.reference (參考文獻) Conflicts, and Shareholder Wealth,” Journal of Advertising Research, 42 (6),16-33.zh_TW
dc.relation.reference (參考文獻) 15. Clark, John M. (2002), “Corporate Stadium Sponsorships, Signaling Theory, Agencyzh_TW
dc.relation.reference (參考文獻) Conflicts, and Shareholder Wealth,” Journal of Advertising Research, 42 (6),16-33.zh_TW
dc.relation.reference (參考文獻) 16. Colin Beasty. (2007, October). CRM Scores for Sports Franchises. Customerzh_TW
dc.relation.reference (參考文獻) Relationship Management, 11 (10), 17-18.zh_TW
dc.relation.reference (參考文獻) 17. Cornwell, T. B. & Maignan, I. (1998). An international review of sponsorshipzh_TW
dc.relation.reference (參考文獻) research. Journal of Advertising, 27 (1), 1-21.zh_TW
dc.relation.reference (參考文獻) 18. Coulter, K. S. & Coulter, R. H. (2000), “The Effects of Service Representativezh_TW
dc.relation.reference (參考文獻) Characteristics on Trust: The Moderating Role of Length of Relationship,” inzh_TW
dc.relation.reference (參考文獻) Gundlach, C. T. and Murphy, P. E. (Eds), AMA Summer Educators’ Conferencezh_TW
dc.relation.reference (參考文獻) Proceedings: Enhancing Knowledge Development in Marketing, Americanzh_TW
dc.relation.reference (參考文獻) Marketing Association, Chicago, ILzh_TW
dc.relation.reference (參考文獻) 19. Covell, D. (2008). The Lowell Spinners and the Yankee Elimination Project: A Casezh_TW
dc.relation.reference (參考文獻) Study Consideration of Linking Community Relations and Sponsorship. Sportzh_TW
dc.relation.reference (參考文獻) Marketing Quarterly, 17 (2), 122-126.zh_TW
dc.relation.reference (參考文獻) 20. Donavan, D. T., Janda, S.Suh, J. (2006). Environmental influences in corporatezh_TW
dc.relation.reference (參考文獻) brand identification and outcomes. Journal of Brand Management, 14zh_TW
dc.relation.reference (參考文獻) (1/2), 125-136.zh_TW
dc.relation.reference (參考文獻) 21. Duck, S. (1976), Explorations in Interpersonal Communication, Sage Publications,zh_TW
dc.relation.reference (參考文獻) Beverly Hills, CA.zh_TW
dc.relation.reference (參考文獻) 22. Fisher, R.J., & Wakefield, K. (1998). Factors leading to group identification: A fieldzh_TW
dc.relation.reference (參考文獻) study of winners and losers. Psychology & Marketing, 15: 23-40.zh_TW
dc.relation.reference (參考文獻) 23. Fraser, S. P. (2007). Minor League Teams and Minor League Cities: Evidence fromzh_TW
dc.relation.reference (參考文獻) the ECHL. Sport Marketing Quarterly, 16 (3), 147-160.zh_TW
dc.relation.reference (參考文獻) 24. Fornell, Claes (1992), “A national Customer Satisfaction Barometer: The Swedishzh_TW
dc.relation.reference (參考文獻) Experience,” Journal of Marketing, V ol.56, No.1, January, pp.6-21.zh_TW
dc.relation.reference (參考文獻) 25. Gentry, L., Kalliny, M. (2008). Consumer Loyalty - A Synthesis, Conceptualzh_TW
dc.relation.reference (參考文獻) Framework, and Research Propositions. Journal of American Academy of Business,zh_TW
dc.relation.reference (參考文獻) Cambridge, 14 (1), 1-9.zh_TW
dc.relation.reference (參考文獻) 26. Gladden, J.M., Funk, D.C. (2001), "Understanding brand loyalty in professionalzh_TW
dc.relation.reference (參考文獻) sport: examining the link between brand associations and brand loyalty",zh_TW
dc.relation.reference (參考文獻) International Journal of Sports Marketing & Sponsorship, Vol. 3 No.2, pp.67-94.zh_TW
dc.relation.reference (參考文獻) 27. Graeff, T. R. (1996), “Image Congruence Effects on Product Evaluations:The Rolezh_TW
dc.relation.reference (參考文獻) of Self -Monitoring and Public/Private Consumption,” Psychology and Marketing,zh_TW
dc.relation.reference (參考文獻) Vol.13 (August), pp.481-499.zh_TW
dc.relation.reference (參考文獻) 28. Gremler, D. D., Gwinner, K. P. & Brown S. W. (2001), “Generating Positivezh_TW
dc.relation.reference (參考文獻) Word-of-Mouth Communication through Customer-Employee Relationship,”zh_TW
dc.relation.reference (參考文獻) International Journal of Service Industry Management, Vol. 12, No. 1, pp. 44-59.zh_TW
dc.relation.reference (參考文獻) 29. Gutek, B. A., Bhappu, A. D., Liao-Troth, M. A., & Cherry, B.(1999), “Distinguishingzh_TW
dc.relation.reference (參考文獻) Between Service Relationships and Encounters,” Journal of Applied Psychology,zh_TW
dc.relation.reference (參考文獻) Vol. 84, No. 2zh_TW
dc.relation.reference (參考文獻) 30. Guiltinan, J. P., (1987), “The Price Bundling of Services : A Normative Framework,”zh_TW
dc.relation.reference (參考文獻) Journal of Marketing, pp.74-85zh_TW
dc.relation.reference (參考文獻) 31. Gwinner, K. Swanson, S. R. (2003). A model of fan identification: Antecedents andzh_TW
dc.relation.reference (參考文獻) sponsorship outcomes. The Journal of Services Marketing, 17 (2/3), 275.zh_TW
dc.relation.reference (參考文獻) 32. Hall, S. (1996). Introduction: Who needs identity. In Stuart Hall & Paul du Gayzh_TW
dc.relation.reference (參考文獻) (Eds.). Questions of Cultural Identity, pp.1-17. London: Sage Publications.zh_TW
dc.relation.reference (參考文獻) 33. Hunt, S. D., Morgan, R. M. (1994). Relationship marketing in the era of networkzh_TW
dc.relation.reference (參考文獻) competition. Marketing Management, 3 (1), 18.zh_TW
dc.relation.reference (參考文獻) 34. Jubenville, C. B., Goss, B. D., & Ledford, B. (2004). Baseball Marketing: Back to thezh_TW
dc.relation.reference (參考文獻) Minors. Sport Marketing Quarterly 13 (1), 60-63zh_TW
dc.relation.reference (參考文獻) 35. Kapferer, J. N. (1992). Strategic brand management. New York: The Free Press.zh_TW
dc.relation.reference (參考文獻) 36. Kaynak, E., Salman, G. G., Tatoglu, E. (2008). An integrative framework linkingzh_TW
dc.relation.reference (參考文獻) brand associations and brand loyalty in professional sports. Journal of Brandzh_TW
dc.relation.reference (參考文獻) Management, 15 (5), p336-357zh_TW
dc.relation.reference (參考文獻) 37. Lastovica, J. & Gardner, D. (1978). Components of involvement. Attitude Researchzh_TW
dc.relation.reference (參考文獻) Plays for High Stakes, 53-73.zh_TW
dc.relation.reference (參考文獻) 38. Laverie, D.A., & Arnett, D. B. (2000), Factors Affecting Fan Attendance: Thezh_TW
dc.relation.reference (參考文獻) Influence of Identity Salience and Satisfaction. Journal of Leisure Research, 32 (2):zh_TW
dc.relation.reference (參考文獻) 225-246.zh_TW
dc.relation.reference (參考文獻) 39. Lee, J. H. (2000). Sport marketing strategies through the analysis of sportzh_TW
dc.relation.reference (參考文獻) consumer behavior and factors influencing attendance. Ph.D. dissertation,zh_TW
dc.relation.reference (參考文獻) University of Minnesota, United States.zh_TW
dc.relation.reference (參考文獻) 40. Lin, Yun-Tsan (2007). Factors influencing baseball fan`s brand loyalty: Azh_TW
dc.relation.reference (參考文獻) comparison of Florida Marlins and Tampa Bay Devil Rays. Ph.D. dissertation, Lynnzh_TW
dc.relation.reference (參考文獻) University, United States.zh_TW
dc.relation.reference (參考文獻) 41. Matsuoka, H., Chelladurai, P., & Harada, M. (2003). Direct and interaction effectszh_TW
dc.relation.reference (參考文獻) of team identification and satisfaction on intention to attend games. Sportzh_TW
dc.relation.reference (參考文獻) Marketing Quarterly, 12 (4), 244-253.zh_TW
dc.relation.reference (參考文獻) 42. McDonald, M., Sutton, W., & Milne, G. (1995). TEAMQUALTM: Measuring servicezh_TW
dc.relation.reference (參考文獻) quality in professional team sports. Sport Marketing Quarterly, 4 (2), 9-15.zh_TW
dc.relation.reference (參考文獻) 43. Mellen, M., Dekimpe, M. G., Steenkamp, J. E. M., & Abeele, P. V. (1997). Declinezh_TW
dc.relation.reference (參考文獻) and variability in brand loyalty. International Journal of Research in Marketing,zh_TW
dc.relation.reference (參考文獻) 14(5), 405-420.zh_TW
dc.relation.reference (參考文獻) 44. Nixon, H. L. Jr. & Frey, J. H. (1998)”A Sociology of Sport”, International Thomsonzh_TW
dc.relation.reference (參考文獻) Publishing Inc., New York.zh_TW
dc.relation.reference (參考文獻) 45. Oliver, R. L. (1999). Whence consumer loyalty? Journal of Marketing, 63 (4), 33-44.zh_TW
dc.relation.reference (參考文獻) 46. Onkvisit, S. and Shaw, J. (1987), “Self-Concept and Image Congruence:Somezh_TW
dc.relation.reference (參考文獻) Research and Managerial Implications,” Journal of Consumer Marketing, Vol.4zh_TW
dc.relation.reference (參考文獻) (winter), pp.13-24.zh_TW
dc.relation.reference (參考文獻) 47. Parasuraman, A., Zeithaml, V. A. & Berry, L. L. (1988), SERVQUAL: A multiple-itemzh_TW
dc.relation.reference (參考文獻) scale for measuring consumer perceptions of service quality, Journal of Retailing,zh_TW
dc.relation.reference (參考文獻) 64(1), pp.12-40.zh_TW
dc.relation.reference (參考文獻) 48. Pitts, B. G. & Stotlar D. K. (1996). “Fundamentals of Sport Marketing”, Fitnesszh_TW
dc.relation.reference (參考文獻) Information Technology, Morgantown.zh_TW
dc.relation.reference (參考文獻) 49. Robertson, T. S. (1976), Low commitment consumer behavior, Journal ofzh_TW
dc.relation.reference (參考文獻) Advertising Research, 16, 19-24.zh_TW
dc.relation.reference (參考文獻) 50. Sheth, J.N. & Parvatiyar A. (1995), “Relationship Marketing in Consumer Markets:zh_TW
dc.relation.reference (參考文獻) Antecedents and Consequences,” Journal of the Academy of Marketing Science,zh_TW
dc.relation.reference (參考文獻) (Fall), 255-71.zh_TW
dc.relation.reference (參考文獻) 51. Sirgy, J. (1982), “Self-Concept in Consumer Behavior:A Critical Review,” Journal ofzh_TW
dc.relation.reference (參考文獻) Consumer Research, Vol.9 (December), pp.287-300.zh_TW
dc.relation.reference (參考文獻) 52. Sutton, W.A., McDonald, M.A., Milne, G.R., Cimperman, J. (1997), "Creating andzh_TW
dc.relation.reference (參考文獻) fostering fan identification in professional sports", Sport Marketing Quarterly, 6zh_TW
dc.relation.reference (參考文獻) (1), pp.15-22.zh_TW
dc.relation.reference (參考文獻) 53. Underwood, R., Bond, E. & Baer, R. (2001). Building Service Brand Via Socialzh_TW
dc.relation.reference (參考文獻) Identity: Lessons From The Sports Marketplace. Journal of Marketing Theory andzh_TW
dc.relation.reference (參考文獻) Practice, 9 (1), 1-13.zh_TW
dc.relation.reference (參考文獻) 54. Wan-Huggins & Veronica, N.(1998). The development and longitudinal test of azh_TW
dc.relation.reference (參考文獻) model of organizational identification. Journal of Applied Social Psychology, 28,zh_TW
dc.relation.reference (參考文獻) 724-749.zh_TW
dc.relation.reference (參考文獻) 55. Wann, D. L. & Branscombe, N. R. (1993). Sports Fans: Measuring Degree ofzh_TW
dc.relation.reference (參考文獻) Identification with Their Team. International Journal of Sports Psychology, 24 (1),zh_TW
dc.relation.reference (參考文獻) 1-17.zh_TW
dc.relation.reference (參考文獻) 56. Wann, D.L., & Branscombe, N.R. (1990). Die-hard and fair weather fans: Effects ofzh_TW
dc.relation.reference (參考文獻) identification on BIRGing and CORFing tendencies. Journal of Sport and Socialzh_TW
dc.relation.reference (參考文獻) Issues, 14: 103-117.zh_TW
dc.relation.reference (參考文獻) 57. Washburn, J. H., Till, B. D., Priluck, R. (2004). Brand Alliance and Customer-Basedzh_TW
dc.relation.reference (參考文獻) Brand-Equity Effects. Psychology & Marketing, 21 (7), 487-508.zh_TW
dc.relation.reference (參考文獻) 58. Woodside, A. G., L. L. Frey & R. T. Daly (1989), “Linking Servicezh_TW
dc.relation.reference (參考文獻) Quality, Customer Satisfaction and Behavioral Intention,” Journal of Health Carezh_TW
dc.relation.reference (參考文獻) Marketing, Vol. 9, pp. 5-17.zh_TW