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題名 網際網路企業對敏捷軟體開發程序採用的成功案例 -以AUTOTRADECENTER為例
A case study on autotradecenter - an internet business successfully adopted agile software development process to create agility as core competence
作者 黃薇如
貢獻者 吳豐祥
黃薇如
關鍵詞 敏捷軟體開發
開放原始碼技術
知識管理
組織文化
核心競爭力
競爭優勢
網際網路商業模式
核心能力
Agile Software Development
Open Source Technology
Knowledge Management
Organizational Culture
Core Competence
Competitive Advantage
Internet Business Model
AutoTradeCenter
日期 2008
上傳時間 8-Dec-2010 15:20:29 (UTC+8)
摘要 逐漸崛起的網際網路經濟在科技及商業環境的快速變化中促使軟體開發程序漸漸進化成因應需求而調整式的程序,敏捷開發程序的演化在過去十幾年已幫助許多網際網路商業設立而且使其可以保持競爭力。
採用敏捷開發程序的網際網路商業組織較具有彈性,可以在任何軟體開發的階段中對於針對需求的改變而改變軟體的開發。主要加快軟體完成的因素是保持一個輕量級並有密切及通暢溝通的團隊。快速的軟體開發週期以及原形的開發使得初步可行性研究較簡單,也因此可以幫助需求單位提早測試軟體並提早提供回饋。
開放原始碼技術能幫助敏捷組織創新。知識轉移與技術管理在沒有很多文件紀錄的敏捷軟體開發環境中也扮演非常重要的角色。
處於隨時因應需求而敏捷調整步調成為組織的核心競爭力。組織的文化與價值需要根據組織要求的敏捷特性來調整。在事者應當用社會控制體系來管理其員工,而非用傳統式的正式控制體系。
AutoTradeCenter成功的採用敏捷方法而成為一個敏捷的組織。它採用開放原始碼技術並強調創新管理。也建立組織的文化與價值來支持其「敏捷開發系統」的建立。該公司的高度敏捷度在2000年代初期的不景氣時候仍讓其保持競爭力。
本研究建議任何新成立的網際網路商業公司可以嚐試使用AutoTradeCenter所採用的敏捷開發方式來建立組織的競爭力。
The fast change technology and business environment from the emerging Internet economy have resulted in the evolution of the software development process into an adaptive process. This evolution of the agile software development process has helped numerous new Internet businesses to enter the field and to stay competitive over the past decades.
Internet businesses, which adopted the agile software development methodology, are able to remain flexible and address changes in any stage of software development process. A lightweight team with close and good communications is the key ingredient to speedily deliver software products. Quick cycles and prototypes make feasibility studies easier and allow business people to test and provide feedback thereby allowing creation of the innovative products that truly address the market requirements.
Open source technology has helped agile organizations to innovate and materialize the innovation. Knowledge transfer and technology management play important roles in an agile software development environment without a need for excess documentations.
Organizations stay adaptive with agility as their core competence. The organizational values and culture need to be shaped accordingly to support the agile spirit across organizations. Incumbents should motivate the members using social control system rather than the formal control system.
AutoTradeCenter, a case study used in this research, successfully formed an agile organization by adopting the agile methodology, utilizing and managing the open source technology, and creating an adaptive culture and value. The agility helped the company staying competitive during the economic downturn in early 2000.
This research suggested that any Internet startup can adopt the same path that AutoTradeCenter chose to create its competitive advantages.
Keywords: Agile Software Development, Open Source Technology, Knowledge Management, Organizational Culture, Core Competence, Competitive Advantage, Internet Business Model, AutoTradeCenter
參考文獻 Abernathy, William J. and Utterback, James M. (1978) “Patterns of Industrial Innovation”, in Burgelman, Christensen and Wheelwrigjt (2004) Strategic Management of Technology and Innovation, 147-186, McGraw-Hill
Boehm, B. (1998) "A Spiral Model of Software Development and Enhancement", Computer, IEEE, 21(5):61-72
Boehm, B. and Turner, R. (2003), Balancing Agility and Discipline: A Guide for the Perplexed. Addison-Wesley Longman Publishing Co., Inc., Amsterdam
Booch, G. (1995) Object Solutions: Managing the Object-Oriented Project, Addison Wesley Longman Publishing Co., Inc., Amsterdam
Brook, F. (1975) “The Mythical Man-Month”
Chesbrough, Henry and Rosenbroom, Richard (2002) The Role of the Business Model in Capturing Values from Innovation, Oxford University Press
Clark, Kim B and Wheelwright, Steven C. (1993) Managing New Product and Process Development
Cockburn, A., Highsmith, J. (2001a) “Agile Software Development: The Business of Innovation.” Computer, 34(9), 120–127
Cohen, Wesley, M. and Levinthal, Daniel A. (1990) Absorptive Capacity A New Perspective on Learning and Innovation, Administrative Science Quarterly, 35, 128-152.
Drucker, Peter (1988), “The Coming of the New Organization”, Harvard Business Review
Drucker, Peter (1991), “The New Productivity Challenge”, Harvard Business Review
Fowler, M. (2005) The New Methodology (http://www.martinfowler.com)
Gladden, G.R (1982) Stop the Life-cycle, I Want to Get off. 7(2), 35–39
Henderson, Rebecca M. and Clark, Kim B. (1990) Architectural Innovation, Administrative Science Quarterly, 9-30
Larman and Basili (2003) Iterative and Incremental Development: A Brief History.
Leonard-Barton (1995) Wellsprings of Knowledge: Building and Sustaining the Source of Innovation, Harvard Business School Press.
Martin, James (1991) Rapid Application Development.
Moore Geoffrey A. (1991) Crossing the Chasm
Nokaka, I. and Takeuchi, H. (1995) The Knowledge-Creating Company, Oxford University Press.
Royce, Winston (1970) "Managing the Development of Large Software Systems", Proceedings of IEEE WESCON 26 (August): 1-9, (<http://www.cs.umd.edu/class/spring2003/cmsc838p/Process/waterfall.pdf>).
Schein, E. H. (1984) “Coming to a New Awareness of Organizational Culture”, Slogan Management Review
Schwaber, Ken (2004). “Agile Project Management with Scrum” Microsoft Press. ISBN 978-0-735-61993-7.
Teece, D. J., Pisano, G. and Shuen, A. (1997), “Dynamic Capabilities and Strategic Management. Strategic Management Journal”, 18, 509-533
Tushman, Michael and O’reilly, Charles (1997) , “Winning Through Innovation : A Practical Guide to Leading Organizational Change and Renewal.” Boston, Mass.: Harvard Business School Press
Von Hippel, E. (2001), Innovation by User Communities: Learning from Open Source Software, MIT Sloan Management Review ISSN 1532-9194, 42 (4), 2001, 82-86
“Extreme Programming", Computerworld (online), December 2001, webpage: Computerworld-appdev-92
http://agilemanifesto.org/
http://www.bleading-edge.com/Publications/C++Journal/Cpjour2.htm
描述 碩士
國立政治大學
經營管理碩士學程(EMBA)
95932088
97
資料來源 http://thesis.lib.nccu.edu.tw/record/#G0095932088
資料類型 thesis
dc.contributor.advisor 吳豐祥zh_TW
dc.contributor.author (Authors) 黃薇如zh_TW
dc.creator (作者) 黃薇如zh_TW
dc.date (日期) 2008en_US
dc.date.accessioned 8-Dec-2010 15:20:29 (UTC+8)-
dc.date.available 8-Dec-2010 15:20:29 (UTC+8)-
dc.date.issued (上傳時間) 8-Dec-2010 15:20:29 (UTC+8)-
dc.identifier (Other Identifiers) G0095932088en_US
dc.identifier.uri (URI) http://nccur.lib.nccu.edu.tw/handle/140.119/49622-
dc.description (描述) 碩士zh_TW
dc.description (描述) 國立政治大學zh_TW
dc.description (描述) 經營管理碩士學程(EMBA)zh_TW
dc.description (描述) 95932088zh_TW
dc.description (描述) 97zh_TW
dc.description.abstract (摘要) 逐漸崛起的網際網路經濟在科技及商業環境的快速變化中促使軟體開發程序漸漸進化成因應需求而調整式的程序,敏捷開發程序的演化在過去十幾年已幫助許多網際網路商業設立而且使其可以保持競爭力。
採用敏捷開發程序的網際網路商業組織較具有彈性,可以在任何軟體開發的階段中對於針對需求的改變而改變軟體的開發。主要加快軟體完成的因素是保持一個輕量級並有密切及通暢溝通的團隊。快速的軟體開發週期以及原形的開發使得初步可行性研究較簡單,也因此可以幫助需求單位提早測試軟體並提早提供回饋。
開放原始碼技術能幫助敏捷組織創新。知識轉移與技術管理在沒有很多文件紀錄的敏捷軟體開發環境中也扮演非常重要的角色。
處於隨時因應需求而敏捷調整步調成為組織的核心競爭力。組織的文化與價值需要根據組織要求的敏捷特性來調整。在事者應當用社會控制體系來管理其員工,而非用傳統式的正式控制體系。
AutoTradeCenter成功的採用敏捷方法而成為一個敏捷的組織。它採用開放原始碼技術並強調創新管理。也建立組織的文化與價值來支持其「敏捷開發系統」的建立。該公司的高度敏捷度在2000年代初期的不景氣時候仍讓其保持競爭力。
本研究建議任何新成立的網際網路商業公司可以嚐試使用AutoTradeCenter所採用的敏捷開發方式來建立組織的競爭力。
zh_TW
dc.description.abstract (摘要) The fast change technology and business environment from the emerging Internet economy have resulted in the evolution of the software development process into an adaptive process. This evolution of the agile software development process has helped numerous new Internet businesses to enter the field and to stay competitive over the past decades.
Internet businesses, which adopted the agile software development methodology, are able to remain flexible and address changes in any stage of software development process. A lightweight team with close and good communications is the key ingredient to speedily deliver software products. Quick cycles and prototypes make feasibility studies easier and allow business people to test and provide feedback thereby allowing creation of the innovative products that truly address the market requirements.
Open source technology has helped agile organizations to innovate and materialize the innovation. Knowledge transfer and technology management play important roles in an agile software development environment without a need for excess documentations.
Organizations stay adaptive with agility as their core competence. The organizational values and culture need to be shaped accordingly to support the agile spirit across organizations. Incumbents should motivate the members using social control system rather than the formal control system.
AutoTradeCenter, a case study used in this research, successfully formed an agile organization by adopting the agile methodology, utilizing and managing the open source technology, and creating an adaptive culture and value. The agility helped the company staying competitive during the economic downturn in early 2000.
This research suggested that any Internet startup can adopt the same path that AutoTradeCenter chose to create its competitive advantages.
Keywords: Agile Software Development, Open Source Technology, Knowledge Management, Organizational Culture, Core Competence, Competitive Advantage, Internet Business Model, AutoTradeCenter
en_US
dc.description.tableofcontents CHAPTER 1 INTRODUCTION 1
1.1 INTRODUCTION 1
1.2 RESEARCH OBJECTIVES 5
CHAPTER 2 LITERATURE REVIEW 7
2.1 AGILE SOFTWARE DEVELOPMENT PROCESS 7
2.1.1 Software Development Processes History 10
2.1.2 Agile process 14
2.1.3 Summary 27
2.2 INNOVATION AND TECHNOLOGY MANAGEMENT 29
2.2.1 Managing Innovation and knowledge 29
2.2.2 Open source platform 37
2.2.3 Summary 39
2.3 ORGANIZATIONAL SUPPORT 40
2.3.1 Organizational system and culture 40
2.3.2 Organizational changes 44
2.4 ORGANIZATIONAL CORE CAPABILITY 48
2.5 SUMMARY 53
CHAPTER 3 RESEARCH METHODOLOGY 55
3.1 RESEARCH FRAMEWORK 55
3.2 RESEARCH VARIABLES 57
3.3 RESEARCH DESIGN 63
3.3.1 Research Target 63
3.3.2 Research Limitation 64
CHAPTER 4 RESEARCHED CASE – AUTODAQ 66
4.1 ADOPTING AGILE PROCESS 66
4.2 MANAGING INNOVATION AND KNOWLEDGE 78
4.3 ORGANIZATIONAL SUPPORT 89
4.4 AGILITY AS CORE CAPABILITY 93
4.5 SUMMARY 97
CHAPTER 5 RESEARCH FINDINGS AND DISCUSSIONS 99
5.1 FINDINGS IN ADOPTING THE AGILE PROCESS 99
5.2 MANAGING THE INNOVATION AND KNOWLEDGE 102
5.3 MAINTAINING THE SUPPORTIVE ORGANIZATION 104
5.4 CREATING AGILITY 106
CHAPTER 6 CONCLUSIONS AND SUGGESTIONS 107
6.1 CONCLUSION 107
6.2 SUGGESTIONS 112
6.2.1 Practical Suggestions 112
6.2.2 Future research suggestions 113
REFERENCE 115
APPENDIX A 117
INTERVIEW WITH JORGE BORBOLLA, FOUNDER AND CTO 117
APPENDIX B 120
INTERVIEW WITH SHEKHAR KRISHNAN, SENIOR STAFF AS PROJECT MANAGER, 2000 TO 2005; CURRENTLY AS ARCHITECT IN ATC-ONLANE 120
APPENDIX C 123
INTERVIEW WITH TAWEN KAN, SENIOR STAFF AS PROJECT LEAD, 2002 TO 2005 123
zh_TW
dc.format.extent 783165 bytes-
dc.format.mimetype application/pdf-
dc.language.iso en_US-
dc.source.uri (資料來源) http://thesis.lib.nccu.edu.tw/record/#G0095932088en_US
dc.subject (關鍵詞) 敏捷軟體開發zh_TW
dc.subject (關鍵詞) 開放原始碼技術zh_TW
dc.subject (關鍵詞) 知識管理zh_TW
dc.subject (關鍵詞) 組織文化zh_TW
dc.subject (關鍵詞) 核心競爭力zh_TW
dc.subject (關鍵詞) 競爭優勢zh_TW
dc.subject (關鍵詞) 網際網路商業模式zh_TW
dc.subject (關鍵詞) 核心能力zh_TW
dc.subject (關鍵詞) Agile Software Developmenten_US
dc.subject (關鍵詞) Open Source Technologyen_US
dc.subject (關鍵詞) Knowledge Managementen_US
dc.subject (關鍵詞) Organizational Cultureen_US
dc.subject (關鍵詞) Core Competenceen_US
dc.subject (關鍵詞) Competitive Advantageen_US
dc.subject (關鍵詞) Internet Business Modelen_US
dc.subject (關鍵詞) AutoTradeCenteren_US
dc.title (題名) 網際網路企業對敏捷軟體開發程序採用的成功案例 -以AUTOTRADECENTER為例zh_TW
dc.title (題名) A case study on autotradecenter - an internet business successfully adopted agile software development process to create agility as core competenceen_US
dc.type (資料類型) thesisen
dc.relation.reference (參考文獻) Abernathy, William J. and Utterback, James M. (1978) “Patterns of Industrial Innovation”, in Burgelman, Christensen and Wheelwrigjt (2004) Strategic Management of Technology and Innovation, 147-186, McGraw-Hillzh_TW
dc.relation.reference (參考文獻) Boehm, B. (1998) "A Spiral Model of Software Development and Enhancement", Computer, IEEE, 21(5):61-72zh_TW
dc.relation.reference (參考文獻) Boehm, B. and Turner, R. (2003), Balancing Agility and Discipline: A Guide for the Perplexed. Addison-Wesley Longman Publishing Co., Inc., Amsterdamzh_TW
dc.relation.reference (參考文獻) Booch, G. (1995) Object Solutions: Managing the Object-Oriented Project, Addison Wesley Longman Publishing Co., Inc., Amsterdamzh_TW
dc.relation.reference (參考文獻) Brook, F. (1975) “The Mythical Man-Month”zh_TW
dc.relation.reference (參考文獻) Chesbrough, Henry and Rosenbroom, Richard (2002) The Role of the Business Model in Capturing Values from Innovation, Oxford University Presszh_TW
dc.relation.reference (參考文獻) Clark, Kim B and Wheelwright, Steven C. (1993) Managing New Product and Process Developmentzh_TW
dc.relation.reference (參考文獻) Cockburn, A., Highsmith, J. (2001a) “Agile Software Development: The Business of Innovation.” Computer, 34(9), 120–127zh_TW
dc.relation.reference (參考文獻) Cohen, Wesley, M. and Levinthal, Daniel A. (1990) Absorptive Capacity A New Perspective on Learning and Innovation, Administrative Science Quarterly, 35, 128-152.zh_TW
dc.relation.reference (參考文獻) Drucker, Peter (1988), “The Coming of the New Organization”, Harvard Business Reviewzh_TW
dc.relation.reference (參考文獻) Drucker, Peter (1991), “The New Productivity Challenge”, Harvard Business Reviewzh_TW
dc.relation.reference (參考文獻) Fowler, M. (2005) The New Methodology (http://www.martinfowler.com)zh_TW
dc.relation.reference (參考文獻) Gladden, G.R (1982) Stop the Life-cycle, I Want to Get off. 7(2), 35–39zh_TW
dc.relation.reference (參考文獻) Henderson, Rebecca M. and Clark, Kim B. (1990) Architectural Innovation, Administrative Science Quarterly, 9-30zh_TW
dc.relation.reference (參考文獻) Larman and Basili (2003) Iterative and Incremental Development: A Brief History.zh_TW
dc.relation.reference (參考文獻) Leonard-Barton (1995) Wellsprings of Knowledge: Building and Sustaining the Source of Innovation, Harvard Business School Press.zh_TW
dc.relation.reference (參考文獻) Martin, James (1991) Rapid Application Development.zh_TW
dc.relation.reference (參考文獻) Moore Geoffrey A. (1991) Crossing the Chasmzh_TW
dc.relation.reference (參考文獻) Nokaka, I. and Takeuchi, H. (1995) The Knowledge-Creating Company, Oxford University Press.zh_TW
dc.relation.reference (參考文獻) Royce, Winston (1970) "Managing the Development of Large Software Systems", Proceedings of IEEE WESCON 26 (August): 1-9, (<http://www.cs.umd.edu/class/spring2003/cmsc838p/Process/waterfall.pdf>).zh_TW
dc.relation.reference (參考文獻) Schein, E. H. (1984) “Coming to a New Awareness of Organizational Culture”, Slogan Management Reviewzh_TW
dc.relation.reference (參考文獻) Schwaber, Ken (2004). “Agile Project Management with Scrum” Microsoft Press. ISBN 978-0-735-61993-7.zh_TW
dc.relation.reference (參考文獻) Teece, D. J., Pisano, G. and Shuen, A. (1997), “Dynamic Capabilities and Strategic Management. Strategic Management Journal”, 18, 509-533zh_TW
dc.relation.reference (參考文獻) Tushman, Michael and O’reilly, Charles (1997) , “Winning Through Innovation : A Practical Guide to Leading Organizational Change and Renewal.” Boston, Mass.: Harvard Business School Presszh_TW
dc.relation.reference (參考文獻) Von Hippel, E. (2001), Innovation by User Communities: Learning from Open Source Software, MIT Sloan Management Review ISSN 1532-9194, 42 (4), 2001, 82-86zh_TW
dc.relation.reference (參考文獻) “Extreme Programming", Computerworld (online), December 2001, webpage: Computerworld-appdev-92zh_TW
dc.relation.reference (參考文獻) http://agilemanifesto.org/zh_TW
dc.relation.reference (參考文獻) http://www.bleading-edge.com/Publications/C++Journal/Cpjour2.htmzh_TW
dc.relation.reference (參考文獻) zh_TW