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題名 組織活動參與程度與研發主管職能之關聯性研究
The Relationships between the participation of Organizational Activities and the Acquisition of R&D Managerial Competency
作者 林隆偉
Lin, Lung Wei
貢獻者 蔡維奇<br>黃櫻美
Tsai, Wei Chi
林隆偉
Lin, Lung Wei
關鍵詞 研發主管職能
高工作績效系統
組織活動
顧客經營
工作指派
RD managerial competency
professional training
high performance work system
job assignments
日期 2009
上傳時間 8-Dec-2010 15:24:11 (UTC+8)
摘要 近年來，策略性人力資源管理被企業視為一項核心競爭優勢，透過人力資源規劃與組織運作結合，以達到企業經營的目的。因此，著重在管理職能對高組織績效影響效果之策略性人力資源探討愈來愈多，而在管理職能之實證研究，也多著重在管理群組對個人工作績效或部門績效之影響，其結果也證明管理職能之良窳確實會對個人或組織績效產生影響，可說明管理職能在企業營運中的重要性。然而，相較於結果面之研究，管理職能之前因面研究卻明顯地不足，少有研究將組織內外之管理措施或活動與管理職能的因果關係作進一步探討，特別是關於影響研發主管管理職能之前置因素探討。因此，本研究將聚焦於影響研發主管管理職能之前置因素，並探討影響管理職能之組織活動與管理措施為何，為企業培育研發主管時，提供具體且有效之建議。
本研究主張企業中的研發主管，因實際參與公司內的管理措施與組織運作，將能強化自身的管理職能。然而，有鑑於過去研究較少針對研發主管職能發展出符合理論與實務看法之分類與內涵，本研究在探究組織活動與研發主管職能之關係前，先行對研發主管職能進行文獻探究，並藉由業界主管深度訪談與專家效度問卷等多重方式歸納出重要之職能群組。本研究將研發主管職能分為三個職能群組與七個職能，分別為專業知能(包括產品發展能力與領導培育能力)、跨界知識轉換職能(包括搭橋溝通能力與知識管理能力)以及資源整合創新職能(包括資源協調能力、策略規劃能力與創新促進能力)。
同時，本研究認為內部與外部組織活動會對不同的研發主管職能產生影響。內部組織活動可分為專業能力的訓練、員工授權、團隊經營與工作指派；外部組織活動則著重於顧客經營活動。與過去研究不同的是，本研究認為除組織內部相關之措施外，研發主管亦應該要對外經營顧客關係，因為透過顧客關係之建立與維持，將能不間斷地接收顧客資訊，以為產品創新之來源，並提高主管個人之管理職能。
本研究以中高階研發主管為研究對象，而為避免相同方法偏誤之發生，由研發主管自評參與組織活動之程度，並由其直屬上司評量該研發主管之管理職能表現。本研究以問卷調查方式進行資料蒐集，共搜集14家公司、119位研發主管與26位直屬上司之資料，並以階層式迴歸分析資料。研究結果如下：
(一) 訓練與專業知能為正向關係。
(二) 專業能力訓練與跨界知識轉換職能為正向關係。
(三) 專業能力訓練與整合資源創新能力為正向關係。
(四) 授權程度與專業知能為正向關係。
(五) 授權程度與跨界知識轉換職能為正向關係。
　　本研究另以個別職能為依變項進行分析，研究結果發現顧客經營活動與知識管理能力、創新促進能力呈正向關係。
　　而就上述之研究發現，本研究建議管理者應建立完整且具系統性之管理職能發展計畫，以做為培育現職工程師為日後之研發主管，並應將專業能力訓練、授權與顧客經營活動納入此培育系統中，以確保研發主管具備專業知能、跨界知識轉換職能以及資源整合創新職能等「技術」與「管理」的職能，以因應環境之變化與競爭，為企業永續經營奠定良好的基礎。
In recent years, strategic human resource management (SHRM) has been regarded as core competitive advantage for frims to respond to uncertain environments. Because human capital can bring innovation into organizations, it is important to select, train, allocate and retain the human resources. Among these human catpial, competency is the essential component representing the knowledge, skills, and abilities. This study focuses on R&D competency, particularly R&D managerial competency. Moreoever, this study investigates the effects of organizational activities on R&D managerial competency to understand the complex relationships among organizational activities and RD managerial competency.
This study suggests that R&D managers will be able to substantially enhance their managerial competency by progressively participating in organizational activities. However, fewer research pay attention on the typology and contents of R&D managerial competency, this study explores this construct before investigating its anticidents. The author reviewed R&D managerial competency literature, interviewed seneior R&D managers and analyzed expert opinion questionnaires to categorize R&D managerial competencies into three competency clusters and seven competencies:
1. Competency cluster of professional knowledge and skill
 Product developemtn competency
 Leadership competency
2. Competency cluster of integrative capacities
 Bridging communication competency
 Knowledge management competency
3. Competency cluster of optimizing resource and facilitating innovation
 Leveraging resources competency
 Strategy planning competency
 Innovation stimulation competency
Meanwhile, this study also claims that involvement in both internal and external organizational activities will have substantial effects on R&D managerial competency. Internal activities herein refer to professional training, empowerment, team management, and job assignment; whereas, external activities emphasize on fostering royal customer relationships. In contrast to pre-existing academic researches, this study suggests that, in addition to internal activities, R&D managers should progressively develop customer relations. The reason is that by understanding customer’s needs and absorbing most innovative ideas would no doubt be the origins of technology innovations.
This study focuses on top and middle level R&D managers. In order to avoid common method variances, this study is to match and analyze data collected from 119 R&D managers and their supervisors (26 senior managers in total) of 14 companies in Taiwan electronic industry.
Results showed that:
1. Professional training was significantly and positively related to to competency cluster of professional knowledge and skill.
2. Professional training was significantly and positively related to the competency cluster of integrative capacities.
3. Professional training was significantly and positively related to the competency cluster of optimizing resource and facilitating innovation.
4. Empowerment was significantly and positively related to competency cluster of professional knowledge and skill.
5. Empowerment was significantly and positively related to the competency cluster of integrative capacities.
In addition, this study analyzes the sub-competency of the competency clusters, and found that customer management is positively related to knowledge management competency and facilitating innovation competency.
In sum, this study suggests that organizations should set up an integrated and systematic program for potential engineers who might be competent R&D managers in the future. Furthermore, the findings of this study implies that this program should include professional trainings, empowerment, and customer-relationship management, and to ensure that R&D managers possesses “skill” and “managerial” competencies to make themselves the cornerstones for ever-competitive enterprises and to prepare themselves to be responsive to the constantly evolving environment.
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描述 碩士
國立政治大學
經營管理碩士學程(EMBA)
96932041
98
資料來源 http://thesis.lib.nccu.edu.tw/record/#G0096932041
資料類型 thesis
dc.contributor.advisor 蔡維奇<br>黃櫻美zh_TW
dc.contributor.advisor Tsai, Wei Chien_US
dc.contributor.author (Authors) 林隆偉zh_TW
dc.contributor.author (Authors) Lin, Lung Weien_US
dc.creator (作者) 林隆偉zh_TW
dc.creator (作者) Lin, Lung Weien_US
dc.date (日期) 2009en_US
dc.date.accessioned 8-Dec-2010 15:24:11 (UTC+8)-
dc.date.available 8-Dec-2010 15:24:11 (UTC+8)-
dc.date.issued (上傳時間) 8-Dec-2010 15:24:11 (UTC+8)-
dc.identifier (Other Identifiers) G0096932041en_US
dc.identifier.uri (URI) http://nccur.lib.nccu.edu.tw/handle/140.119/49627-
dc.description (描述) 碩士zh_TW
dc.description (描述) 國立政治大學zh_TW
dc.description (描述) 經營管理碩士學程(EMBA)zh_TW
dc.description (描述) 96932041zh_TW
dc.description (描述) 98zh_TW
dc.description.abstract (摘要) 近年來，策略性人力資源管理被企業視為一項核心競爭優勢，透過人力資源規劃與組織運作結合，以達到企業經營的目的。因此，著重在管理職能對高組織績效影響效果之策略性人力資源探討愈來愈多，而在管理職能之實證研究，也多著重在管理群組對個人工作績效或部門績效之影響，其結果也證明管理職能之良窳確實會對個人或組織績效產生影響，可說明管理職能在企業營運中的重要性。然而，相較於結果面之研究，管理職能之前因面研究卻明顯地不足，少有研究將組織內外之管理措施或活動與管理職能的因果關係作進一步探討，特別是關於影響研發主管管理職能之前置因素探討。因此，本研究將聚焦於影響研發主管管理職能之前置因素，並探討影響管理職能之組織活動與管理措施為何，為企業培育研發主管時，提供具體且有效之建議。
本研究主張企業中的研發主管，因實際參與公司內的管理措施與組織運作，將能強化自身的管理職能。然而，有鑑於過去研究較少針對研發主管職能發展出符合理論與實務看法之分類與內涵，本研究在探究組織活動與研發主管職能之關係前，先行對研發主管職能進行文獻探究，並藉由業界主管深度訪談與專家效度問卷等多重方式歸納出重要之職能群組。本研究將研發主管職能分為三個職能群組與七個職能，分別為專業知能(包括產品發展能力與領導培育能力)、跨界知識轉換職能(包括搭橋溝通能力與知識管理能力)以及資源整合創新職能(包括資源協調能力、策略規劃能力與創新促進能力)。
同時，本研究認為內部與外部組織活動會對不同的研發主管職能產生影響。內部組織活動可分為專業能力的訓練、員工授權、團隊經營與工作指派；外部組織活動則著重於顧客經營活動。與過去研究不同的是，本研究認為除組織內部相關之措施外，研發主管亦應該要對外經營顧客關係，因為透過顧客關係之建立與維持，將能不間斷地接收顧客資訊，以為產品創新之來源，並提高主管個人之管理職能。
本研究以中高階研發主管為研究對象，而為避免相同方法偏誤之發生，由研發主管自評參與組織活動之程度，並由其直屬上司評量該研發主管之管理職能表現。本研究以問卷調查方式進行資料蒐集，共搜集14家公司、119位研發主管與26位直屬上司之資料，並以階層式迴歸分析資料。研究結果如下：
(一) 訓練與專業知能為正向關係。
(二) 專業能力訓練與跨界知識轉換職能為正向關係。
(三) 專業能力訓練與整合資源創新能力為正向關係。
(四) 授權程度與專業知能為正向關係。
(五) 授權程度與跨界知識轉換職能為正向關係。
　　本研究另以個別職能為依變項進行分析，研究結果發現顧客經營活動與知識管理能力、創新促進能力呈正向關係。
　　而就上述之研究發現，本研究建議管理者應建立完整且具系統性之管理職能發展計畫，以做為培育現職工程師為日後之研發主管，並應將專業能力訓練、授權與顧客經營活動納入此培育系統中，以確保研發主管具備專業知能、跨界知識轉換職能以及資源整合創新職能等「技術」與「管理」的職能，以因應環境之變化與競爭，為企業永續經營奠定良好的基礎。		zh_TW
dc.description.abstract (摘要) In recent years, strategic human resource management (SHRM) has been regarded as core competitive advantage for frims to respond to uncertain environments. Because human capital can bring innovation into organizations, it is important to select, train, allocate and retain the human resources. Among these human catpial, competency is the essential component representing the knowledge, skills, and abilities. This study focuses on R&D competency, particularly R&D managerial competency. Moreoever, this study investigates the effects of organizational activities on R&D managerial competency to understand the complex relationships among organizational activities and RD managerial competency.
This study suggests that R&D managers will be able to substantially enhance their managerial competency by progressively participating in organizational activities. However, fewer research pay attention on the typology and contents of R&D managerial competency, this study explores this construct before investigating its anticidents. The author reviewed R&D managerial competency literature, interviewed seneior R&D managers and analyzed expert opinion questionnaires to categorize R&D managerial competencies into three competency clusters and seven competencies:
1. Competency cluster of professional knowledge and skill
 Product developemtn competency
 Leadership competency
2. Competency cluster of integrative capacities
 Bridging communication competency
 Knowledge management competency
3. Competency cluster of optimizing resource and facilitating innovation
 Leveraging resources competency
 Strategy planning competency
 Innovation stimulation competency
Meanwhile, this study also claims that involvement in both internal and external organizational activities will have substantial effects on R&D managerial competency. Internal activities herein refer to professional training, empowerment, team management, and job assignment; whereas, external activities emphasize on fostering royal customer relationships. In contrast to pre-existing academic researches, this study suggests that, in addition to internal activities, R&D managers should progressively develop customer relations. The reason is that by understanding customer’s needs and absorbing most innovative ideas would no doubt be the origins of technology innovations.
This study focuses on top and middle level R&D managers. In order to avoid common method variances, this study is to match and analyze data collected from 119 R&D managers and their supervisors (26 senior managers in total) of 14 companies in Taiwan electronic industry.
Results showed that:
1. Professional training was significantly and positively related to to competency cluster of professional knowledge and skill.
2. Professional training was significantly and positively related to the competency cluster of integrative capacities.
3. Professional training was significantly and positively related to the competency cluster of optimizing resource and facilitating innovation.
4. Empowerment was significantly and positively related to competency cluster of professional knowledge and skill.
5. Empowerment was significantly and positively related to the competency cluster of integrative capacities.
In addition, this study analyzes the sub-competency of the competency clusters, and found that customer management is positively related to knowledge management competency and facilitating innovation competency.
In sum, this study suggests that organizations should set up an integrated and systematic program for potential engineers who might be competent R&D managers in the future. Furthermore, the findings of this study implies that this program should include professional trainings, empowerment, and customer-relationship management, and to ensure that R&D managers possesses “skill” and “managerial” competencies to make themselves the cornerstones for ever-competitive enterprises and to prepare themselves to be responsive to the constantly evolving environment.		en_US
dc.description.tableofcontents 第一章 緒論 1
第一節 研究動機 1
第二節 研究目的 2
第二章 文獻探討 4
第一節 研發主管職能 4
第二節 影響研發主管職能的前置因素－內部組織活動 14
第三節 影響研發主管職能的前置因素－顧客經營活動 23
第三章 研究方法 28
第一節 研究架構 28
第二節 研究對象 28
第三節 研究程序 30
第四節 變數衡量 32
第五節 統計分析方式 41
第四章 研究結果 42
第一節 相關係數分析 42
第二節 階層式迴歸分析 44
第五章 結論與建議 50
第一節 研究結論 50
第二節 實務建議 55
第三節 研究限制 55
第四節 未來研究方向 56
參考文獻 58
附錄: 研究問卷 64		zh_TW
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dc.source.uri (資料來源) http://thesis.lib.nccu.edu.tw/record/#G0096932041en_US
dc.subject (關鍵詞) 研發主管職能zh_TW
dc.subject (關鍵詞) 高工作績效系統zh_TW
dc.subject (關鍵詞) 組織活動zh_TW
dc.subject (關鍵詞) 顧客經營zh_TW
dc.subject (關鍵詞) 工作指派zh_TW
dc.subject (關鍵詞) RD managerial competencyen_US
dc.subject (關鍵詞) professional trainingen_US
dc.subject (關鍵詞) high performance work systemen_US
dc.subject (關鍵詞) job assignmentsen_US
dc.title (題名) 組織活動參與程度與研發主管職能之關聯性研究zh_TW
dc.title (題名) The Relationships between the participation of Organizational Activities and the Acquisition of R&D Managerial Competencyen_US
dc.type (資料類型) thesisen
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