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題名 社會網絡網站使用族群之價值階層圖比較
HVM comparison of groups of social network site users
作者 鍾珮瑩
貢獻者 張愛華
鍾珮瑩
關鍵詞 社會網絡網站
方法目的鏈
APT法
人格特質
價值階層圖
日期 2010
上傳時間 29-Sep-2011 16:31:39 (UTC+8)
摘要 本研究探討社會網絡網站的使用族群間之價值差異,特別著重於比較不同人格特質的使用者對於社會網絡網站的利益與價值追求上的差異。因此本研究以「方法目的鏈理論」為基礎,透過小樣本之質化方法-「階梯訪談法」,深入訪談社會網絡網站的使用者,了解其對於社會網絡網站認知的「價值階層圖」(HVM)。並進一步依照「階梯訪談法」之質化研究的結論基礎,採用「方法目的鏈理論」中之Associate pattern technique(簡稱APT法),發放大量結構式問卷,試圖找出不同族群之社會網絡網站使用者重視之使用價值差異。本研究利用Five-Factor Model(FFM)量表之五大人格特質構面分數及使用者之使用型態,成功將社會網絡網站使用者區分成四大族群,分別為「勤勉積極新鮮人」、「網路依賴族」、「職場打拼族」、「網路社交消極族」。並透過APT法繪出其「價值階層圖」(HVM),發現各族群共同重視的使用價值為獲得樂趣與享受與自我實現、建立與他人溫暖關係這三個主要價值。研究亦發現,透過傳統階梯法與大量結構式問卷之APT法,找出之使用者價值大致相同,但在如何取得價值的路徑上略有不同。而四族群重視的屬性、利益、價值及使用型態也略有不同,如網路依賴族使用時間最長,為重度使用者,且是四群中唯一重視安全價值之族群。勤勉積極新鮮人、職場打拼族、網路社交消極族使用頻率與停留時間較短,主要重視價值為與他人溫暖關係、樂趣、自我實現。
本研究為社會網絡網站業者提出的功能改善的建議為:一、針對不同族群使用者量身訂做功能屬性,二、找出不同社會網絡網站之主要使用族群,三、依照社會網絡網站使用者共同重視之使用價值設計其功能。
參考文獻 一、中文文獻
莊恭豪,2010 。社會網絡網站的價值階層圖。政治大學企管系碩士論文
蘇孟文,2010。置入性行銷與人格特質對產品態度與購買意願之影響。國立中正大學碩士論文
數位時代,2006。完全解讀無名小站。148,頁48-67。
二、網路文獻
2010年台灣100大網站揭曉!FACEBOOK首度入榜險奪冠軍,2010。數位時代。
取自: HTTP://WWW.BNEXT.COM.TW/ARTICLE/VIEW/CID/103/ID/14057
2010年台灣100大網站揭曉!FACEBOOK首度入榜險奪冠軍,2010。數位時代。
取自:HTTP://WWW.BNEXT.COM.TW/ARTICLE/VIEW/CID/103/ID/14057
沒了「開心農場」,非死不可?,2009。數位時代。
取自:HTTP://WWW.BNEXT.COM.TW/ARTICLE/VIEW/CID/0/ID/10736
開放與社群策略奏效!無名小站會員數突破650萬人,2009。數位時代。
取自: HTTP://WWW.BNEXT.COM.TW/ARTICLE/VIEW/CID/0/ID/12088
潘姿吟,2009。無名服務一改再改,引發會員出走潮。數位時代。
取自:HTTP://WWW.ECTIMES.ORG.TW/SHOWNEWS.ASPX?ID=09071321485

羅之盈,2010。Facebook行銷學崛起,數位時代。
取自http://www.bnext.com.tw/article/view/cid/126/id/13457

三、英文文獻
Acar,A., 2008. Antecedents and consequences of online social networking site behavior: The case of Facebook.Journal of website promotion, (3), 62-83.
Aurifeille,J-M., Valette-Florence,P., 1995. Determination of the dominant means-end chain: A constrained clustering approach. International Journal of Research in Marketing, (12), pp.267-278.
Boyd,D., 2006. Friends, Friendsters, and MySpace Top 8: Writing community into being on social network sites.First Monday, 11(12), Retrieved May 28, 2010 from http://firstmonday.org/htbin/cgiwrap/bin/ojs/index.php/fm/article/view/1418/1336.
Boyd,D., Ellison, N. B., 2007. Social network sites: Definition, history, and scholarship. Journal of Computer-Mediated Communication, 13(1), p p. 210-230.
Boyd, D., 2008. Why youth love social network sites: The role of networked publics in teenage social life. Youth, Identity, andDigital Media, pp. 119-142.
Costa,P. T., McCrae,R. R., 1985. The NEO PI-R Personality Inventory
Manual, FL: Psychological Assessment Resources.
Costa, P. T., McCrae,R. R., 1992. Revised NEO Personality Professional
Inventory (NEO-PI-R) and NEO Five Factor Inventory (NEO-FFI) Professional Manual, Odessa, FL: Psychological Assessment Resources.
Gutman, J., 1982. A means-end chain model based on consumer categorization processes. Journal of Market - Focused Management, 46(2), pp. 60-72.
Geistfeld, L.V., Sproles, G.B., Badenhop, S.B., 1977. The Concept and Measurement of a Hierarchy of Product Characteristics, Advances in Consumer Research, 4(1), pp. 302-307.
Hofstede, F. T., Steenkamp, J-B. F. M., 1999. International Market Segmentation Based on Consumer-Product Relations. Journal of Marketing Research, 36(1), pp.1-17. American Marketing Association.
Hamburger,Y. A., Ben–Artzi E, 2000. The relationship between extraversion and neuroticisim and the different uses of the Internet. Computers in Human Behavior, (16), pp.441.
Hamburger,Y. A., Wainapel,G., Fox,S., 2002. On the Internet no one knows I`m an introvert: extroversion, neuroticism, and Internet interaction.Cyberpsychol Behavior , (2), pp.125-8.
Hamburger,Y. A., 2008. Personality Characteristics of Wikipedia Members. Cyberpsychology&Behavior, Volume 11, Number 6 .
Hamburger,Y. A., 2008. Click to the past: The impact of extroversion by users of nostalgic websites on the use of Internet social services.Computers in Human Behavior, (24) , pp.1907–1912.
Jung,C.G., 1939. The integration of the personality. New York: Farrar and Rinehart.
Jung,C.G., 1976. Analytical psychology, its theory and practice: The Tavistock lectures.
Kahle,L. R., Beatty,S. E., Homer,P., 1986. Alternative Measurement Approaches to Consumer Values: The List of Values (LOV) and Values and Life Style (VALS). Journal of Consumer Research, (13).
Kahle,L. R., Kennedy, P., 1989. Using the List of Values(LOV)to understand consumers. Journal of Consumer Marketing, 6(3), pp. 5-12.
Kraut,R., Kiesler,S., Boneva,B., Cummings,J. N., Helgeson,V., Crawford,A. M., 2002. Internet paradox revisited. Journal of Social Issues, 58, 49–74
Luk,C. L., Bond,M. H., 1993. Personality variation and values endorsement in Chinese university students. Personality& Individual Differences, (14), 429–437.
McCrae,R. R., 1992. The five-factor model: Issues and applications.Journal of Personality, 60(2).
McKenna,K. Y. A., Green,A. S., Gleason, M. J., 2002. Relationship formation on the Internet: What’s the big attraction? Journal of Social, (58), pp. 9–32.
McCrae,R. R., Costa,P. T. Jr., 1997. Conceptions and correlates of openness to experience. Handbook of personality psychology, pp. 825–847. New York: Academic Press.
McCrae,R. R., Costa, P. T. Jr., 1999. A five-factor theory of personality. Handbook of personality: theory and research (2nd), pp. 139–153. New York: Guilford Press.
Olson,J. C., Reynolds,T. J., 2001. The Means-End approach to understanding consumer decision making. Understanding Consumer Decision Making: The Means-End Approach to Marketing and Advertising Strategy, pp. 3-20.
Olver,T. A, 2003. Mooradian.personality traits and personal values: a conceptual and empirical integration. Personality and Individual Differences, (35), pp. 109–125.
Reynolds, T. J., Gutman,J, 1988. Laddering theory, method, analysis, and interpretation. Journal of Advertising Research, 28(1), pp.11-31.
Rekom,B., 2007. On the hierarchical nature of means–end relationships in laddering data. Journal of Business Research, (60), pp. 401–41.
Ross,C., Orr,E. S., Sisic,M., Arseneault,J. M., Simmering,M. G., Orr,R. R., 2009. Personality and motivations associated with Facebook use. Computers in Human Behavior, 25(2).
Rokeach, M., 1973. The Nature of Human Values. New York, US: Free Press
Schwartz,S. H., 1987. Toward a universal psychological structure of human values. Journal of Personality and Social Psychology, (53), 550-562.
Schwartz,S. H., Bilsky,W., 1990. Toward a theory of universal content and structure of values: Extensions and cross-cultural replications. Journal of Personality and Social Psychology, (58), pp. 878-891.
Schwartz,S. H., 1992. Universals in the content and structure of values: Theoretical advance and empirical tests in 20 countries. Advances in Experimental Social Psychology, (25), pp. 1-65. San Diego, CA: Academic Press.
Saucier,G., 1994. Mini-Markers: A Brief Version of Golderg’s Unipolar Big-Five Markers.Journal of Personality Assessment, 63(3), 506-516.
Yik,S. M., Tang,C. S.,1996. Linking personality and vLLLalues: the importance of a culturally relevant personality scale. Personality and Individual Differences, (21), pp. 767–774.
Zins,A.H., 2001.Two means to the same end:hierarchical value maps in tourism- comparing the association pattern technique with direct importance ratings. Insititute for Tourism and Leisure Studies, (vol.2), pp. 123-151.
描述 碩士
國立政治大學
企業管理研究所
98355013
99
資料來源 http://thesis.lib.nccu.edu.tw/record/#G0098355013
資料類型 thesis
dc.contributor.advisor 張愛華zh_TW
dc.contributor.author (Authors) 鍾珮瑩zh_TW
dc.creator (作者) 鍾珮瑩zh_TW
dc.date (日期) 2010en_US
dc.date.accessioned 29-Sep-2011 16:31:39 (UTC+8)-
dc.date.available 29-Sep-2011 16:31:39 (UTC+8)-
dc.date.issued (上傳時間) 29-Sep-2011 16:31:39 (UTC+8)-
dc.identifier (Other Identifiers) G0098355013en_US
dc.identifier.uri (URI) http://nccur.lib.nccu.edu.tw/handle/140.119/50738-
dc.description (描述) 碩士zh_TW
dc.description (描述) 國立政治大學zh_TW
dc.description (描述) 企業管理研究所zh_TW
dc.description (描述) 98355013zh_TW
dc.description (描述) 99zh_TW
dc.description.abstract (摘要) 本研究探討社會網絡網站的使用族群間之價值差異,特別著重於比較不同人格特質的使用者對於社會網絡網站的利益與價值追求上的差異。因此本研究以「方法目的鏈理論」為基礎,透過小樣本之質化方法-「階梯訪談法」,深入訪談社會網絡網站的使用者,了解其對於社會網絡網站認知的「價值階層圖」(HVM)。並進一步依照「階梯訪談法」之質化研究的結論基礎,採用「方法目的鏈理論」中之Associate pattern technique(簡稱APT法),發放大量結構式問卷,試圖找出不同族群之社會網絡網站使用者重視之使用價值差異。本研究利用Five-Factor Model(FFM)量表之五大人格特質構面分數及使用者之使用型態,成功將社會網絡網站使用者區分成四大族群,分別為「勤勉積極新鮮人」、「網路依賴族」、「職場打拼族」、「網路社交消極族」。並透過APT法繪出其「價值階層圖」(HVM),發現各族群共同重視的使用價值為獲得樂趣與享受與自我實現、建立與他人溫暖關係這三個主要價值。研究亦發現,透過傳統階梯法與大量結構式問卷之APT法,找出之使用者價值大致相同,但在如何取得價值的路徑上略有不同。而四族群重視的屬性、利益、價值及使用型態也略有不同,如網路依賴族使用時間最長,為重度使用者,且是四群中唯一重視安全價值之族群。勤勉積極新鮮人、職場打拼族、網路社交消極族使用頻率與停留時間較短,主要重視價值為與他人溫暖關係、樂趣、自我實現。
本研究為社會網絡網站業者提出的功能改善的建議為:一、針對不同族群使用者量身訂做功能屬性,二、找出不同社會網絡網站之主要使用族群,三、依照社會網絡網站使用者共同重視之使用價值設計其功能。
zh_TW
dc.description.tableofcontents 第一章 緒論
第一節 研究背景與動機
第二節-研究目的
第三節-研究範圍與對象
第四節-研究流程
第二章 文獻探討站
第二節 人格特質理論
第三節 價值
第四節 人格特質與個人價值
第五節 方法目的鏈(Means-End-Chain)
第三章、質化研究
第一節、學生族群之樣本資料
第二節、學生族群之HVM圖料
第四節、上班族之HVM圖
第五節、大學生和上班族異同分析
第四章 量化研究設計
第一節、研究架構
第二節、各變數定義及衡量
第五章、量化研究結果
第一節、樣本基本資料分析
第二節、人格特質各構面衡量變數之適用性
第三節、集群分析與命名
第四節、各集群重視之屬性、結果、價值及HVM圖
第五節、各集群之HVM圖比較
第六節、傳統MEC法與APT法之比較
第六章 結論與建議
第一節、研究結論
第二節、管理意涵
第三節、研究貢獻
第四節、研究限制與未來研究方向
參考文獻
附錄一、問卷.
附錄二、蘊涵矩陣
附錄三、各集群HVM圖
附錄四、人口統計與使用型態附表
zh_TW
dc.language.iso en_US-
dc.source.uri (資料來源) http://thesis.lib.nccu.edu.tw/record/#G0098355013en_US
dc.subject (關鍵詞) 社會網絡網站zh_TW
dc.subject (關鍵詞) 方法目的鏈zh_TW
dc.subject (關鍵詞) APT法zh_TW
dc.subject (關鍵詞) 人格特質zh_TW
dc.subject (關鍵詞) 價值階層圖zh_TW
dc.title (題名) 社會網絡網站使用族群之價值階層圖比較zh_TW
dc.title (題名) HVM comparison of groups of social network site usersen_US
dc.type (資料類型) thesisen
dc.relation.reference (參考文獻) 一、中文文獻zh_TW
dc.relation.reference (參考文獻) 莊恭豪,2010 。社會網絡網站的價值階層圖。政治大學企管系碩士論文zh_TW
dc.relation.reference (參考文獻) 蘇孟文,2010。置入性行銷與人格特質對產品態度與購買意願之影響。國立中正大學碩士論文zh_TW
dc.relation.reference (參考文獻) 數位時代,2006。完全解讀無名小站。148,頁48-67。zh_TW
dc.relation.reference (參考文獻) 二、網路文獻zh_TW
dc.relation.reference (參考文獻) 2010年台灣100大網站揭曉!FACEBOOK首度入榜險奪冠軍,2010。數位時代。zh_TW
dc.relation.reference (參考文獻) 取自: HTTP://WWW.BNEXT.COM.TW/ARTICLE/VIEW/CID/103/ID/14057zh_TW
dc.relation.reference (參考文獻) 2010年台灣100大網站揭曉!FACEBOOK首度入榜險奪冠軍,2010。數位時代。zh_TW
dc.relation.reference (參考文獻) 取自:HTTP://WWW.BNEXT.COM.TW/ARTICLE/VIEW/CID/103/ID/14057zh_TW
dc.relation.reference (參考文獻) 沒了「開心農場」,非死不可?,2009。數位時代。zh_TW
dc.relation.reference (參考文獻) 取自:HTTP://WWW.BNEXT.COM.TW/ARTICLE/VIEW/CID/0/ID/10736zh_TW
dc.relation.reference (參考文獻) 開放與社群策略奏效!無名小站會員數突破650萬人,2009。數位時代。zh_TW
dc.relation.reference (參考文獻) 取自: HTTP://WWW.BNEXT.COM.TW/ARTICLE/VIEW/CID/0/ID/12088zh_TW
dc.relation.reference (參考文獻) 潘姿吟,2009。無名服務一改再改,引發會員出走潮。數位時代。zh_TW
dc.relation.reference (參考文獻) 取自:HTTP://WWW.ECTIMES.ORG.TW/SHOWNEWS.ASPX?ID=09071321485zh_TW
dc.relation.reference (參考文獻) zh_TW
dc.relation.reference (參考文獻) 羅之盈,2010。Facebook行銷學崛起,數位時代。zh_TW
dc.relation.reference (參考文獻) 取自http://www.bnext.com.tw/article/view/cid/126/id/13457zh_TW
dc.relation.reference (參考文獻) zh_TW
dc.relation.reference (參考文獻) 三、英文文獻zh_TW
dc.relation.reference (參考文獻) Acar,A., 2008. Antecedents and consequences of online social networking site behavior: The case of Facebook.Journal of website promotion, (3), 62-83.zh_TW
dc.relation.reference (參考文獻) Aurifeille,J-M., Valette-Florence,P., 1995. Determination of the dominant means-end chain: A constrained clustering approach. International Journal of Research in Marketing, (12), pp.267-278.zh_TW
dc.relation.reference (參考文獻) Boyd,D., 2006. Friends, Friendsters, and MySpace Top 8: Writing community into being on social network sites.First Monday, 11(12), Retrieved May 28, 2010 from http://firstmonday.org/htbin/cgiwrap/bin/ojs/index.php/fm/article/view/1418/1336.zh_TW
dc.relation.reference (參考文獻) Boyd,D., Ellison, N. B., 2007. Social network sites: Definition, history, and scholarship. Journal of Computer-Mediated Communication, 13(1), p p. 210-230.zh_TW
dc.relation.reference (參考文獻) Boyd, D., 2008. Why youth love social network sites: The role of networked publics in teenage social life. Youth, Identity, andDigital Media, pp. 119-142.zh_TW
dc.relation.reference (參考文獻) Costa,P. T., McCrae,R. R., 1985. The NEO PI-R Personality Inventoryzh_TW
dc.relation.reference (參考文獻) Manual, FL: Psychological Assessment Resources.zh_TW
dc.relation.reference (參考文獻) Costa, P. T., McCrae,R. R., 1992. Revised NEO Personality Professionalzh_TW
dc.relation.reference (參考文獻) Inventory (NEO-PI-R) and NEO Five Factor Inventory (NEO-FFI) Professional Manual, Odessa, FL: Psychological Assessment Resources.zh_TW
dc.relation.reference (參考文獻) Gutman, J., 1982. A means-end chain model based on consumer categorization processes. Journal of Market - Focused Management, 46(2), pp. 60-72.zh_TW
dc.relation.reference (參考文獻) Geistfeld, L.V., Sproles, G.B., Badenhop, S.B., 1977. The Concept and Measurement of a Hierarchy of Product Characteristics, Advances in Consumer Research, 4(1), pp. 302-307.zh_TW
dc.relation.reference (參考文獻) Hofstede, F. T., Steenkamp, J-B. F. M., 1999. International Market Segmentation Based on Consumer-Product Relations. Journal of Marketing Research, 36(1), pp.1-17. American Marketing Association.zh_TW
dc.relation.reference (參考文獻) Hamburger,Y. A., Ben–Artzi E, 2000. The relationship between extraversion and neuroticisim and the different uses of the Internet. Computers in Human Behavior, (16), pp.441.zh_TW
dc.relation.reference (參考文獻) Hamburger,Y. A., Wainapel,G., Fox,S., 2002. On the Internet no one knows I`m an introvert: extroversion, neuroticism, and Internet interaction.Cyberpsychol Behavior , (2), pp.125-8.zh_TW
dc.relation.reference (參考文獻) Hamburger,Y. A., 2008. Personality Characteristics of Wikipedia Members. Cyberpsychology&Behavior, Volume 11, Number 6 .zh_TW
dc.relation.reference (參考文獻) Hamburger,Y. A., 2008. Click to the past: The impact of extroversion by users of nostalgic websites on the use of Internet social services.Computers in Human Behavior, (24) , pp.1907–1912.zh_TW
dc.relation.reference (參考文獻) Jung,C.G., 1939. The integration of the personality. New York: Farrar and Rinehart.zh_TW
dc.relation.reference (參考文獻) Jung,C.G., 1976. Analytical psychology, its theory and practice: The Tavistock lectures.zh_TW
dc.relation.reference (參考文獻) Kahle,L. R., Beatty,S. E., Homer,P., 1986. Alternative Measurement Approaches to Consumer Values: The List of Values (LOV) and Values and Life Style (VALS). Journal of Consumer Research, (13).zh_TW
dc.relation.reference (參考文獻) Kahle,L. R., Kennedy, P., 1989. Using the List of Values(LOV)to understand consumers. Journal of Consumer Marketing, 6(3), pp. 5-12.zh_TW
dc.relation.reference (參考文獻) Kraut,R., Kiesler,S., Boneva,B., Cummings,J. N., Helgeson,V., Crawford,A. M., 2002. Internet paradox revisited. Journal of Social Issues, 58, 49–74zh_TW
dc.relation.reference (參考文獻) Luk,C. L., Bond,M. H., 1993. Personality variation and values endorsement in Chinese university students. Personality& Individual Differences, (14), 429–437.zh_TW
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