Publications-Theses
Article View/Open
Publication Export
Google ScholarTM
NCCU Library
Citation Infomation
Related Publications in TAIR
| Title | 商業流程管理的診斷工具之設計與實作 The design and implementation of a diagnosis tool for business process management |
| Creator | 陳怡如 Chen, Yi Ju |
| Contributor | 沈錳坤 Shan, ManKwan 陳怡如 Chen, Yi Ju |
| Key Words | 商業流程管理 診斷工具 商業邏輯 Business Process Management Diagnosis Tool Business Logic |
| Date | 2009 |
| Date Issued | 29-Sep-2011 18:25:11 (UTC+8) |
| Summary | 因應資訊化作業，大型企業組織透過企業資源規劃系統來整合組織內部與外部的資訊，以促進各種不同的商業功能間資訊的流動與交換。企業資源規劃系統中的主要模組包括商業流程管理。傳統商業流程管理著重在商業處理的自動化。先進的商業流程管理整合了流程邏輯與商業邏輯的功能，以有助於商業策略的規劃。商業流程管理的生命週期包括流程設計、系統配置、流程啟動、診斷四個階段。現有的研究多集中在前三個階段，較少與診斷有關的研究。本篇論文針對商業流程管理系統，研發系統發生錯誤時的診斷工具。本論文提出了診斷模型。此模型由使用者反應的問題中，定義錯誤類別、歸納使用者外部資訊，由商業規則和資料庫綱要中參考整合限制，並對應到系統的內部資訊。我們也開發了追蹤工具，追蹤錯誤可能的發生點，並依不同類別進行問題偵錯。除了針對本身的工作流程中的活動，也對前後的活動進行搜尋，以縮小錯誤偵測的範圍，協助資訊人員有效率排除錯誤。本論文根據一家電子公司的商業流程管理系統的個案研究，顯示我們所提出的診斷模型與追蹤工具有助於問題的偵錯。 關鍵字: 商業流程管理、診斷工具、商業邏輯 An Enterprise Resource Panning (ERP) system integrates internal and external information andfacilitates the flow of information between all business functions inside and outside an organization. One of the main components of an ERP is the Business Process Management (BPM). Traditional BPM focues on the automation of business processes while advanced BPM has been extended to integrate with process logics and business logics for business strategy. The life cycle of a BPM system consists of process design, system configuration process enactment and diagnosis phases.Much research has been done on the first three phases. Little attension has been paid to the diagnosis phase. This thesis focuses on the design and implementation of a diagnosis tool for BPM systems. We propose a diagnosis model to represent the external and internal view of an error event. This diagnosis model is helpful for the troibleshouting to capture the status of an error event. Moreover, a bug tracer system is devlopement based on the proposed diagnosis model to diagnose the problem of workflow activities, and also trace before and after activities in the workflow, narrow the scope of error detection. Case studies from an electronic company demonstrate that the proposed diagnosis model and the tracer tool are helpful for troubleshooting. Keywords: Business Process Management, Diagnosis Tool, Business Logic |
| 參考文獻 | [1] 黃文範，「由執行記錄中探勘具備活動期間之工作流程模型」，國立政治大學資訊科學研究所碩士論文，2006。 [2] W. M. P. van der Aalst. Business Process Management: A Personal View. Journal of Business Process Management, Vol. 10, 2004. [3] W. M. P. van der Aalst and A. J. M. M. Weijters. Process Mining: A Research Agenda. Computers in Industry, Vol. 53, No. 3, 2004. [4] W. M. P. van der Aalst, and B. F. van Dongen. Discovering Workflow Performance Models from Timed Logs. Proceedings of International Conference on Engineering and Deployment of Cooperative Information Systems, 2002. [5] U. Abdullah, M. J. Sawar, and A. Ahmed. Design of A Rule Based System Using Structured Query Language. Proceedings of the Eighth IEEE International Conference on Dependable, Autonomic and Secure Computing, 2009. [6] R. Agrawal, D. Gunopulos, and F. Leymann. Mining Process Models from Workflow Logs. Proceedings of 6th International Conference on Extending Database Technology：Advances in Database Technology, 1998. [7] V. H. Barbara and G. Larry. The Decision Model : A Business Logic Framework Linking Business and Technology, Boca Raton：Auerbach, pp. 6-8, 31-34, 40-41, 64-65, 443-444, 2010. [8] J. Cardoso, R. P. Bostrom, and A. Sheth. Workflow Management Systems and ERP Systems: Differences, Commonalities, and Applications. Information Technology and Management, Vol. 5, No. 3-4, 2004. [9] J. Caverlee, J. Bae, Q. Wu, L. Liu, C. Pu, and W. B. Rouse. Workflow Management for Enterprise Transformation. Information, Knowledge, Systems Management, Vol. 6, No. 1-2, 2007. [10] L. Chen, T. Xue, and A. Yang. Business Process Continuous Improvement System Based on Workflow Mining Technology. Computer Science and Information Engineering, Vol.7, 2009. [11] J. E. Cook and A. L. Wolf. Automating Process Discovery through Event-Data Analysis. Proceedings of International Conference on Software Engineering, 1995. [12] J. E. Cook and A. L. Wolf. Discovering Models of Software Processes from Event-Based Data. ACM Transactions on Software Engineering and Methodology, Vol. 7, No. 3, 1998. [13] A. Doray, Beginning Apache Struts：From Novice to Professional Processing Business Logic. CA：Berkeley, pp. 67-77, 2006. [14] M. Dotoli, M. P. Fanti, A. M. Mangini, and W. Ukovich. On-Line Fault Detection in Discrete Event Systems by Petri Nets and Integer Linear Programming. Proceedings of the fifth annual IEEE international conference on Automation science and engineering, Vol. 45, No. 11, 2009. [15] R. Duan, R. Prodan, and T. Fahringer. DEE: A Distributed Fault Tolerant Workflow Enactment Engine for Grid Computing. High Performance Computing and Communications, Vol. 3726, 2005. [16] E. Espinosa, A. Bueno, M. Molina, and J. Munioz. Modeling Business Diagnosis with Dynamic Workflow Construction. IEEE International Conference on Service Operations and Logistics, and Informatics, 2006. [17] M. N. Huhns and M. P. Singh. Workflow Agents, IEEE Internet Computing, Vol. 2, No. 4, 1998. [18] S. Y. Hwang and W. S. Yang. On the Discovery of Process Models from Their Instances. Decision Support System, Vol. 34, No. 1, 2002. [19] M. Kim and D. Kim. Business Process Debugger for Process Design. The 3rd International Conference on Innovative Computing Information and Control, 2008. [20] G. Knolmayer, R. Endl, and M. Pfahrer. Modeling Processes and Workflows by Business Rules. Business Process Management, Models, Techniques, and Empirical Studies, Vol. 1806, 2000. [21] R. K. L. Ko. A Computer Scientist`s Introductory Guide to Business Process Management (BPM), Crossroads, Vol. 15, No.4, 2009. [22] R. K. L. Ko, S. S. G. Lee, and E. W. Lee. Business Process Management (BPM) Standards: A Survey. Journal of Business Process Management, Vol. 15, No. 5, 2009. [23] R. Li, Z. Zhu, X. Wang, L. Liu, and X. Jiang. Workflow Simulation and its System Development. ICMIT 2005: Information Systems and Signal Processing. Proceedings of the SPIE, Vol. 6041, 2005. [24] L. Lin, S. Embury, and B. Warboys, Business Rule Evolution and Measures of Business Rule Evolution. Proceedings of the 6th International Workshop on Principles of Software Evolution, 2003. [25] P. Liu and B. Zhou, Workflow Mining of More Perspectives of Workflow. Journal of Software Engineering and Applications, 2008. [26] D. Lo, S. C. Khoo, and C. Liu. Mining Temporal Rules from Program Execution Traces. Proceedings of the International Workshop on Dynamic Analysis: Held in Conjunction with the ACM SIGSOFT International Symposium on Software Testing and Analysis, 2008. [27] R. Lu, S. Sadiq, and G. Governatori. On Managing Business Processes Variants. Data and Knowledge Engineering, Vol. 68, No. 7, 2009. [28] L. Maruster, W. M. P. van der Aalst, T. Weijters, A. van der Bosch, and W. Daelemans. Automated Discovery of Workflow Models from Hospital Data. Proceeding of Belgium-Netherlands Conference on Artificial Intelligence, 2001. [29] J. Meng, S. Y. W. Su, H. Lam, and A. Helal. Achieving Dynamic Inter-Organizational Workflow Management by Integrating Business Processes, Events and Rules. Proceedings of the 35th Hawaii International Conference on System Sciences, 2002. [30] T. Morgan, Business Rules and Information Systems：Aligning IT with Business Goals. Addison-Wesley, 2002. [31] S. S. Pinter and M. Golani. Discovering Workflow Models from Activities’ Lifespans. Computers in Industry, Vol. 53, No. 3, 2004. [32] G. Schimm. Mining Exact Models of Concurrent Workflows. Computers in Industry, Vol. 53, No. 3, 2004. [33] G. S. Tian and L. Quan. An Improved Framework of Business Process Management System Which Integrating the Strategy Management. International Conference on Management Science and Engineering, 2008. [34] E. Verbeek and W. M. P. van der Aalst. Woflan 2.0 A Petri-Net-Based Workflow Diagnosis Tool. Application and Theory of Petri Nets, Vol. 1825, 2000. [35] M. H. Wang and H. Q. Wang. From Process Logic to Business Logic—A Cognitive Approach to Business Process Management. Information and Management, Vol. 43, No. 2, 2006. [36] M. H. Wang, H. Q. Wang, and D. M. Xu. The Design of Intelligent Workflow Monitoring with Agent Technology. Knowledge-Based Systems, Vol. 18, No. 6, 2005. [37] M. Weske, W. M. P. van der Aalst, and H. M. W. Verbeek. Advances in Business Process Management. Data and Knowledge Engineering, Vol. 50, No. 1, 2004. [38] S. Wu. A New Method of Exception Handling in Workflow. International Symposium on Intelligent Ubiquitous Computing and Education, 2009. [39] A Guide Through the BPM Maze, Business Process Management (BPM) Resource Center. Available： http://www.tibco.com/multimedia/wp-a-guide-through-the-bpm-maze_tcm8-2152.pdf [40] I. Ray, T. Xin, and Y. Zhu. Diagnosing Workflow Processes using Woflan, 1999. Available：http://wwwis.win.tue.nl/~wvdaalst/publications/p135.pdf |
| Description | 碩士 國立政治大學 資訊科學學系 97971012 98 |
| 資料來源 | http://thesis.lib.nccu.edu.tw/record/#G0097971012 |
| Type | thesis |
| dc.contributor.advisor | 沈錳坤 | zh_TW |
| dc.contributor.advisor | Shan, ManKwan | en_US |
| dc.contributor.author (Authors) | 陳怡如 | zh_TW |
| dc.contributor.author (Authors) | Chen, Yi Ju | en_US |
| dc.creator (作者) | 陳怡如 | zh_TW |
| dc.creator (作者) | Chen, Yi Ju | en_US |
| dc.date (日期) | 2009 | en_US |
| dc.date.accessioned | 29-Sep-2011 18:25:11 (UTC+8) | - |
| dc.date.available | 29-Sep-2011 18:25:11 (UTC+8) | - |
| dc.date.issued (上傳時間) | 29-Sep-2011 18:25:11 (UTC+8) | - |
| dc.identifier (Other Identifiers) | G0097971012 | en_US |
| dc.identifier.uri (URI) | http://nccur.lib.nccu.edu.tw/handle/140.119/50994 | - |
| dc.description (描述) | 碩士 | zh_TW |
| dc.description (描述) | 國立政治大學 | zh_TW |
| dc.description (描述) | 資訊科學學系 | zh_TW |
| dc.description (描述) | 97971012 | zh_TW |
| dc.description (描述) | 98 | zh_TW |
| dc.description.abstract (摘要) | 因應資訊化作業，大型企業組織透過企業資源規劃系統來整合組織內部與外部的資訊，以促進各種不同的商業功能間資訊的流動與交換。企業資源規劃系統中的主要模組包括商業流程管理。傳統商業流程管理著重在商業處理的自動化。先進的商業流程管理整合了流程邏輯與商業邏輯的功能，以有助於商業策略的規劃。商業流程管理的生命週期包括流程設計、系統配置、流程啟動、診斷四個階段。現有的研究多集中在前三個階段，較少與診斷有關的研究。本篇論文針對商業流程管理系統，研發系統發生錯誤時的診斷工具。本論文提出了診斷模型。此模型由使用者反應的問題中，定義錯誤類別、歸納使用者外部資訊，由商業規則和資料庫綱要中參考整合限制，並對應到系統的內部資訊。我們也開發了追蹤工具，追蹤錯誤可能的發生點，並依不同類別進行問題偵錯。除了針對本身的工作流程中的活動，也對前後的活動進行搜尋，以縮小錯誤偵測的範圍，協助資訊人員有效率排除錯誤。本論文根據一家電子公司的商業流程管理系統的個案研究，顯示我們所提出的診斷模型與追蹤工具有助於問題的偵錯。 關鍵字: 商業流程管理、診斷工具、商業邏輯 | zh_TW |
| dc.description.abstract (摘要) | An Enterprise Resource Panning (ERP) system integrates internal and external information andfacilitates the flow of information between all business functions inside and outside an organization. One of the main components of an ERP is the Business Process Management (BPM). Traditional BPM focues on the automation of business processes while advanced BPM has been extended to integrate with process logics and business logics for business strategy. The life cycle of a BPM system consists of process design, system configuration process enactment and diagnosis phases.Much research has been done on the first three phases. Little attension has been paid to the diagnosis phase. This thesis focuses on the design and implementation of a diagnosis tool for BPM systems. We propose a diagnosis model to represent the external and internal view of an error event. This diagnosis model is helpful for the troibleshouting to capture the status of an error event. Moreover, a bug tracer system is devlopement based on the proposed diagnosis model to diagnose the problem of workflow activities, and also trace before and after activities in the workflow, narrow the scope of error detection. Case studies from an electronic company demonstrate that the proposed diagnosis model and the tracer tool are helpful for troubleshooting. Keywords: Business Process Management, Diagnosis Tool, Business Logic | en_US |
| dc.description.tableofcontents | 第一章 緒論 1 1.1背景與簡介 1 1.2研究動機 2 1.3論文架構 7 第二章 相關研究 8 2.1 工作流程探勘 8 2.2 Business Logic 10 2.3 Diagnostic 13 第三章 研究方法 17 3.1 方法架構 17 3.2 Event Model定義 21 3.3 Transformation 24 3.3.1 Event Type定義 24 3.3.2 Event Diagram 30 3.4 Tracer 31 第四章 系統實作 37 4.1 系統實作 37 4.1.1系統邏輯架構圖 37 4.2 系統剖析(Parsing)流程 40 4.3 系統程式實作 42 4.3.1 系統介面欄位說明 42 4.3.2 Call Tree實作 49 4.3.3 系統診斷功能說明 54 第五章 實作案例探討 55 5.1 公司系統簡介 55 5.2 銷售模組流程圖 55 5.3 Event Type 1案例 56 5.4 Event Type 2案例 60 5.5 Event Type 3案例 64 5.6 Event Type 4案例 68 5.7 Call Tree及Event Type特性 73 第六章 結論和未來研究 74 6.1 結論 74 6.2 未來研究 75 參考文獻 76 附錄1- CLN檔案架構及語法說明 81 | zh_TW |
| dc.language.iso | en_US | - |
| dc.source.uri (資料來源) | http://thesis.lib.nccu.edu.tw/record/#G0097971012 | en_US |
| dc.subject (關鍵詞) | 商業流程管理 | zh_TW |
| dc.subject (關鍵詞) | 診斷工具 | zh_TW |
| dc.subject (關鍵詞) | 商業邏輯 | zh_TW |
| dc.subject (關鍵詞) | Business Process Management | en_US |
| dc.subject (關鍵詞) | Diagnosis Tool | en_US |
| dc.subject (關鍵詞) | Business Logic | en_US |
| dc.title (題名) | 商業流程管理的診斷工具之設計與實作 | zh_TW |
| dc.title (題名) | The design and implementation of a diagnosis tool for business process management | en_US |
| dc.type (資料類型) | thesis | en |
| dc.relation.reference (參考文獻) | [1] 黃文範，「由執行記錄中探勘具備活動期間之工作流程模型」，國立政治大學資訊科學研究所碩士論文，2006。 | zh_TW |
| dc.relation.reference (參考文獻) | [2] W. M. P. van der Aalst. Business Process Management: A Personal View. Journal of Business Process Management, Vol. 10, 2004. | zh_TW |
| dc.relation.reference (參考文獻) | [3] W. M. P. van der Aalst and A. J. M. M. Weijters. Process Mining: A Research Agenda. Computers in Industry, Vol. 53, No. 3, 2004. | zh_TW |
| dc.relation.reference (參考文獻) | [4] W. M. P. van der Aalst, and B. F. van Dongen. Discovering Workflow Performance Models from Timed Logs. Proceedings of International Conference on Engineering and Deployment of Cooperative Information Systems, 2002. | zh_TW |
| dc.relation.reference (參考文獻) | [5] U. Abdullah, M. J. Sawar, and A. Ahmed. Design of A Rule Based System Using Structured Query Language. Proceedings of the Eighth IEEE International Conference on Dependable, Autonomic and Secure Computing, 2009. | zh_TW |
| dc.relation.reference (參考文獻) | [6] R. Agrawal, D. Gunopulos, and F. Leymann. Mining Process Models from Workflow Logs. Proceedings of 6th International Conference on Extending Database Technology：Advances in Database Technology, 1998. | zh_TW |
| dc.relation.reference (參考文獻) | [7] V. H. Barbara and G. Larry. The Decision Model : A Business Logic Framework Linking Business and Technology, Boca Raton：Auerbach, pp. 6-8, 31-34, 40-41, 64-65, 443-444, 2010. | zh_TW |
| dc.relation.reference (參考文獻) | [8] J. Cardoso, R. P. Bostrom, and A. Sheth. Workflow Management Systems and ERP Systems: Differences, Commonalities, and Applications. Information Technology and Management, Vol. 5, No. 3-4, 2004. | zh_TW |
| dc.relation.reference (參考文獻) | [9] J. Caverlee, J. Bae, Q. Wu, L. Liu, C. Pu, and W. B. Rouse. Workflow Management for Enterprise Transformation. Information, Knowledge, Systems Management, Vol. 6, No. 1-2, 2007. | zh_TW |
| dc.relation.reference (參考文獻) | [10] L. Chen, T. Xue, and A. Yang. Business Process Continuous Improvement System Based on Workflow Mining Technology. Computer Science and Information Engineering, Vol.7, 2009. | zh_TW |
| dc.relation.reference (參考文獻) | [11] J. E. Cook and A. L. Wolf. Automating Process Discovery through Event-Data Analysis. Proceedings of International Conference on Software Engineering, 1995. | zh_TW |
| dc.relation.reference (參考文獻) | [12] J. E. Cook and A. L. Wolf. Discovering Models of Software Processes from Event-Based Data. ACM Transactions on Software Engineering and Methodology, Vol. 7, No. 3, 1998. | zh_TW |
| dc.relation.reference (參考文獻) | [13] A. Doray, Beginning Apache Struts：From Novice to Professional Processing Business Logic. CA：Berkeley, pp. 67-77, 2006. | zh_TW |
| dc.relation.reference (參考文獻) | [14] M. Dotoli, M. P. Fanti, A. M. Mangini, and W. Ukovich. On-Line Fault Detection in Discrete Event Systems by Petri Nets and Integer Linear Programming. Proceedings of the fifth annual IEEE international conference on Automation science and engineering, Vol. 45, No. 11, 2009. | zh_TW |
| dc.relation.reference (參考文獻) | [15] R. Duan, R. Prodan, and T. Fahringer. DEE: A Distributed Fault Tolerant Workflow Enactment Engine for Grid Computing. High Performance Computing and Communications, Vol. 3726, 2005. | zh_TW |
| dc.relation.reference (參考文獻) | [16] E. Espinosa, A. Bueno, M. Molina, and J. Munioz. Modeling Business Diagnosis with Dynamic Workflow Construction. IEEE International Conference on Service Operations and Logistics, and Informatics, 2006. | zh_TW |
| dc.relation.reference (參考文獻) | [17] M. N. Huhns and M. P. Singh. Workflow Agents, IEEE Internet Computing, Vol. 2, No. 4, 1998. | zh_TW |
| dc.relation.reference (參考文獻) | [18] S. Y. Hwang and W. S. Yang. On the Discovery of Process Models from Their Instances. Decision Support System, Vol. 34, No. 1, 2002. | zh_TW |
| dc.relation.reference (參考文獻) | [19] M. Kim and D. Kim. Business Process Debugger for Process Design. The 3rd International Conference on Innovative Computing Information and Control, 2008. | zh_TW |
| dc.relation.reference (參考文獻) | [20] G. Knolmayer, R. Endl, and M. Pfahrer. Modeling Processes and Workflows by Business Rules. Business Process Management, Models, Techniques, and Empirical Studies, Vol. 1806, 2000. | zh_TW |
| dc.relation.reference (參考文獻) | [21] R. K. L. Ko. A Computer Scientist`s Introductory Guide to Business Process Management (BPM), Crossroads, Vol. 15, No.4, 2009. | zh_TW |
| dc.relation.reference (參考文獻) | [22] R. K. L. Ko, S. S. G. Lee, and E. W. Lee. Business Process Management (BPM) Standards: A Survey. Journal of Business Process Management, Vol. 15, No. 5, 2009. | zh_TW |
| dc.relation.reference (參考文獻) | [23] R. Li, Z. Zhu, X. Wang, L. Liu, and X. Jiang. Workflow Simulation and its System Development. ICMIT 2005: Information Systems and Signal Processing. Proceedings of the SPIE, Vol. 6041, 2005. | zh_TW |
| dc.relation.reference (參考文獻) | [24] L. Lin, S. Embury, and B. Warboys, Business Rule Evolution and Measures of Business Rule Evolution. Proceedings of the 6th International Workshop on Principles of Software Evolution, 2003. | zh_TW |
| dc.relation.reference (參考文獻) | [25] P. Liu and B. Zhou, Workflow Mining of More Perspectives of Workflow. Journal of Software Engineering and Applications, 2008. | zh_TW |
| dc.relation.reference (參考文獻) | [26] D. Lo, S. C. Khoo, and C. Liu. Mining Temporal Rules from Program Execution Traces. Proceedings of the International Workshop on Dynamic Analysis: Held in Conjunction with the ACM SIGSOFT International Symposium on Software Testing and Analysis, 2008. | zh_TW |
| dc.relation.reference (參考文獻) | [27] R. Lu, S. Sadiq, and G. Governatori. On Managing Business Processes Variants. Data and Knowledge Engineering, Vol. 68, No. 7, 2009. | zh_TW |
| dc.relation.reference (參考文獻) | [28] L. Maruster, W. M. P. van der Aalst, T. Weijters, A. van der Bosch, and W. Daelemans. Automated Discovery of Workflow Models from Hospital Data. Proceeding of Belgium-Netherlands Conference on Artificial Intelligence, 2001. | zh_TW |
| dc.relation.reference (參考文獻) | [29] J. Meng, S. Y. W. Su, H. Lam, and A. Helal. Achieving Dynamic Inter-Organizational Workflow Management by Integrating Business Processes, Events and Rules. Proceedings of the 35th Hawaii International Conference on System Sciences, 2002. | zh_TW |
| dc.relation.reference (參考文獻) | [30] T. Morgan, Business Rules and Information Systems：Aligning IT with Business Goals. Addison-Wesley, 2002. | zh_TW |
| dc.relation.reference (參考文獻) | [31] S. S. Pinter and M. Golani. Discovering Workflow Models from Activities’ Lifespans. Computers in Industry, Vol. 53, No. 3, 2004. | zh_TW |
| dc.relation.reference (參考文獻) | [32] G. Schimm. Mining Exact Models of Concurrent Workflows. Computers in Industry, Vol. 53, No. 3, 2004. | zh_TW |
| dc.relation.reference (參考文獻) | [33] G. S. Tian and L. Quan. An Improved Framework of Business Process Management System Which Integrating the Strategy Management. International Conference on Management Science and Engineering, 2008. | zh_TW |
| dc.relation.reference (參考文獻) | [34] E. Verbeek and W. M. P. van der Aalst. Woflan 2.0 A Petri-Net-Based Workflow Diagnosis Tool. Application and Theory of Petri Nets, Vol. 1825, 2000. | zh_TW |
| dc.relation.reference (參考文獻) | [35] M. H. Wang and H. Q. Wang. From Process Logic to Business Logic—A Cognitive Approach to Business Process Management. Information and Management, Vol. 43, No. 2, 2006. | zh_TW |
| dc.relation.reference (參考文獻) | [36] M. H. Wang, H. Q. Wang, and D. M. Xu. The Design of Intelligent Workflow Monitoring with Agent Technology. Knowledge-Based Systems, Vol. 18, No. 6, 2005. | zh_TW |
| dc.relation.reference (參考文獻) | [37] M. Weske, W. M. P. van der Aalst, and H. M. W. Verbeek. Advances in Business Process Management. Data and Knowledge Engineering, Vol. 50, No. 1, 2004. | zh_TW |
| dc.relation.reference (參考文獻) | [38] S. Wu. A New Method of Exception Handling in Workflow. International Symposium on Intelligent Ubiquitous Computing and Education, 2009. | zh_TW |
| dc.relation.reference (參考文獻) | [39] A Guide Through the BPM Maze, Business Process Management (BPM) Resource Center. Available： | zh_TW |
| dc.relation.reference (參考文獻) | http://www.tibco.com/multimedia/wp-a-guide-through-the-bpm-maze_tcm8-2152.pdf | zh_TW |
| dc.relation.reference (參考文獻) | [40] I. Ray, T. Xin, and Y. Zhu. Diagnosing Workflow Processes using Woflan, 1999. Available：http://wwwis.win.tue.nl/~wvdaalst/publications/p135.pdf | zh_TW |