Publications-Theses

Article View/Open

Publication Export

Google ScholarTM

NCCU Library

Citation Infomation

Related Publications in TAIR

題名 影響大學生網路購物行為之探討-以臺灣科技大學為例
The influence of students` online shopping behavior - A case study of NTUST
作者 黃貴聯
Huang, Kuei Lien
貢獻者 高安邦
Kao, An Pang
黃貴聯
Huang, Kuei Lien
關鍵詞 網路購物
電子商務
消費者行為
消費者決策
日期 2010
上傳時間 29-Sep-2011 18:33:45 (UTC+8)
摘要   網際網路蓬勃且迅速的發展,可說是二十世紀末最熱門的資訊技術。網路購物已成為許多臺灣消費者購物時,重要的選擇之一。未來,勢必成為最重要的行銷通路。網路購物的出現,使得商業競爭由實體店面移轉到網路空間,但也產生了實體購物方式所沒有的風險。
     
       本研究主要目的在探討影響消費者網路購物行為的可能因素,並試圖自相關文獻整理出影響網路購物決策制定的構面,包括網路購物經驗、環境因素、市場刺激以及電子商務系統等構面,其次針對各個構面設計問卷,並分析其對網路購物決策制定的影響。研究對象以臺灣科技大學學生為例,探討網路購物平台的出現對大學生消費行為造成的改變。最後,根據研究結果提出建議,以做為未來實務及研究之參考。
參考文獻 一. 中文部份
2009資訊服務產業年鑑編纂小組 (2009)。2009資訊服務產業年鑑。台北市:經濟部。
丁學勤 (2007)。網路購物知覺風險的前因與克服之道:消費者的觀點。經營管理論叢,3 (2),97-116。
石昌國 (2001)。網路購物取貨服務對便利商店店面需求之影響-以7-Eleven為例。國立政治大學地政學系,碩士論文,未出版,台北市。
吳曉君、方國定 (2000)。消費者購買涉入與網路商店印象之相關性研究。中華管理評論,3 (4),83-92。
汪志堅 (2007)。消費者行為。台北縣:全華。
林志偉 (2008)。影響消費者對使用網路銀行關鍵因素之研究。淡江大學資訊管理系,碩士論文,未出版,台北縣。
林建煌 (2007)。消費者行為 (第二版)。台北市:華泰。
林豪鏘、曹修源 (2005)。網路行銷 Internet Marketing。台北市:旗標。
林靈宏、張魁峯 (2006)。消費者行為學 (第二版)。台北市:五南。
張芳全 (2008)。問卷就是要這樣編。台北市:心理。
張銀益、陳慧玲、邱勃凱和齊學平 (2010)。商店視覺、商店印象及產品特性對網路商店品牌認知之相關性研究─以拍賣網站加盟商店為例。管理與資訊學報,15,81-114。
張耀川、林大裕和鄭乃彰 (2010)。以理性行為模式探討影響台灣線上團購行為之決定因素,屏東教大運動科學學刊,6, 297-321。
梁志誠 (2006)。線上拍賣與線上購物之消費者行為比較研究。佛光人文社會學院管理學研究所,碩士論文,未出版,宜蘭縣。
梁釗堃 (2002)。線上拍賣機制之探究。南華大學亞太研究所,碩士論文,未出版,嘉義縣。
陳俊安、江瑞青 (2006)。網際網路環境下消費者決策過程之修正模式,南亞學報,26,135-146。
黃兆震 (2000)。網路購物意願之研究 ─ 以電腦通訊產品為例。國立臺灣科技大學資訊管理系,碩士論文,未出版,台北市。
黃豐原 (2005)。網路購物於便利商店取貨之行為意向分析。樹德科技大學資訊管理研究所,碩士論文,未出版,高雄縣。
榮泰生 (2007)。消費者行為 (第二版)。台北市:五南。
劉文良 (2010)。電子商務與網路行銷 (第三版)。台北市:碁峯。
鄧景宜、黃麗霞、陳潤安和饒翊平 (2007)。網路促銷中知覺時間壓力對消費者心理變數的影響,管理與系統,14 (3),387-407。
盧希鵬 (2007)。網路行銷-電子化企業經營策略。台北市:雙葉。
盧昭燕 (2008)。超速服務業誕生24小時送貨到家,不夜台灣。天下雜誌, 392,108-110。
簡明輝 (2008)。消費者行為,台北市:新文京開發。
欒斌、陳苡任、羅凱揚 (2009)。電子商務。台中市:滄海。
二. 英文部份
Ancarani, F. and Shankar, V., (2004), “Price Levels and Price Dispersion within and Across Multiple Retailer Types: Further Evidence and Extension,” Journal of the Academy of Marketing Science, 32 (2), 176–187.
Bill, W. and David P., (1996), Consumer Behavior, John Wiley & Sons, NY., USA.
Biswas, D. and Biswas, A., (2004), “The Diagnostic Role of Signals in the Context of Perceived Risks in Online Shopping: Do Signals Matter More on the Web?” Journal of Interactive Marketing, 18 (3), 30-45.
Cao, Y., Gruca, T. S., and Klemz, B. R., (2003), “Internet Pricing, Price Satisfaction and Customer Satisfaction,” International Journal of Electronic Commerce, 8 (2), 31-50.
Couclelis, H., (2004), “Pizza Over the Internet: E-Commerce, the Fragmentation of Activity and the Tyranny of the Region,” Entrepreneurship and Regional Devel-opment. 16, 41-54.
Dillman, D. A., (2000), Mail and Internet Surveys: The Tailored Design Method, John Wiley and Sons, NY, USA.
Doolin, B., Dollin, S., Thompson F., and Corner J. L., (2005), “Perceived Risk, the Internet Shopping Experience and Online Purchasing Behavior: A New Zealand Perspective,” Journal of Global Information Management, 13 (2), 66-88.
Dowling, G. R. and Staeling, R.,(1994), “A Model of Perceived Risk and Intended Risk-Handling Activity,” Journal of Consumer Research, 21 (1), 119-134.
Eggert, A. and Ulaga, W.,(2002), “Customer Perceived Value: A Substitute for Satis-faction in Business Markets? ” The Journal of Business and Industrial Marketing, 17 (2/3), 107-118.
Engel, J. F., Miniard, P. W., and Blackwell, R. D., (2001), Consumer Behavior, 9th ed, Harcourt College Publishers. TX, USA.
Hawkins, D. I., Best, R. J., and Coney, K. A., (2004), Consumer Behavior, Building Marketing Strategy, 9th ed, Mc Graw Hill, MA, USA.
Heck, E. V. and Ribbers, P. M., (1997), “Experiences with Electronic Auctions in the Dutch Flower Industry,” Electronic Markets, 7 (4), 29-34.
Hoyer, W. D. and Maclnnis, D. J., (2004), Consumer Behavior, 3rd ed, Houghton Mif-flin, NY, USA.
Kalakota, R. and Whinston, A. B., (1997), Electronic Commerce: A Manager’s Guide, Addison-Wesley, MA, USA.
Kotler, P. and Keller, K. L., (2009), Marketing Management, 13th ed, Pearson Prentice Hall, NJ, USA.
Kovacich, C., (1998), “Electronic-Internet Business and Security,” Computers and Security, 17 (2), 129-135.
Laudon, K. C. and Traver, C. G., (2009), E-commerce: Business, Technology, Society, 5th ed, Pearson Prentice Hall, NJ, USA.
Liebermann, Y. and Stashevsky, S., (2002), “Perceived Risks as Barriers to Internet and E-Commerce Usage,” Qualitative Market Research, 5 (4), 291-300.
Nunnally, J. C. and Bernstein, I. H., (1994), Psychometric Theory, 3thed, McGraw-Hill, NY , USA.
O’keffe, R. M. and McEachern, T., (1998), “Web-Based Customer Decision Support System.” Communications of the ACM, 41 (3), 71-78.
Oliver R. L., (1999). “Where Consumer Loyalty? ” Journal of Marketing, 63 (Special Issue), 33-44.
Paul, P. J., and Olson, J. C., (1996), Consumer Behavior and Marketing Strategy, 4th ed, Irwin, Chicago, USA.
Peck, J. and Childers, T. L., (2003), “To Have and to Hold: The Influence of Haptic Information on Product Judgments,” Journal of Marketing, 67, 35-48.
Rayport, J. F., and Jaworski, B. J., (2004), Introduction to E-commerce, McGraw-Hill , NY, USA.
Schiffman, L. G. and Kanuk, L. L., (2007), Consumer Behavior, 9th ed, Upper Saddle River, Pearson Prentice Hall, NJ, USA.
Schmidt, J. B., and Spreng, R. A., (1996), “A Proposed Model of External Consumer Information Search,” Journal of the Academy of Marketing Science, 24 (3), 246-256.
Shankar, V., Smith, A. K., and Rangaswamy, A., (2003), “Customer Satisfaction and Loyalty in Online and Offline Environments,” International Journal of Research in Marketing, 20 (2), 153-175.
Smith, R. E. and Swinyard, W. R., (1982), “Information Response Models: An Inte-grated Approach,” Journal of Marketing, 46 (1), 81-93.
Solomon, M. R., (2007), Consumer Behavior, 7th ed, Upper Saddle River, :Pearson Education, NJ, USA.
Stephen R. C., (2004), The 7 Habits of Highly Effective People: Restoring the Cha-racter Ethic, Free Press, NY, USA.
Turban, E., King, D., Viehland, D., and Lee, J., (2006), Electronic Commerce 2006 : A Managerial Perspective, Pearson Prentice Hall, NY, USA.
Ward, M. R. and Lee, M. J., (2000), “Internet Shopping, Consumer Search and Prod-uct Branding,” The Journal of Product and Brand Management, 9 (1), 6-21.
Weber, E. U. and Milliman R. A., (1997) “Perceived Risk Attitudes: Relating Risk Perception to Risky Choice,” Management Science, 43 (2), 123-144.
Wilkie W. L., (1994), Consumer Behavior, 3rd , Wiley, NY, USA.
William, D., Perreault, Jr., and McCarthy, J. E., (2005), Basic Marketing: A Glob-al-Managerial Approach, 15th ed., McGraw-Hill Companies, Inc, NJ, USA.
Zeithaml, V. A., Berry, L. L., and Parasuraman, A., (1996), “The Behavioral Conse-quences of Service Quality,” Journal of Marketing, 60 (2), 33-46.
描述 碩士
國立政治大學
行政管理碩士學程
98921077
99
資料來源 http://thesis.lib.nccu.edu.tw/record/#G0098921077
資料類型 thesis
dc.contributor.advisor 高安邦zh_TW
dc.contributor.advisor Kao, An Pangen_US
dc.contributor.author (Authors) 黃貴聯zh_TW
dc.contributor.author (Authors) Huang, Kuei Lienen_US
dc.creator (作者) 黃貴聯zh_TW
dc.creator (作者) Huang, Kuei Lienen_US
dc.date (日期) 2010en_US
dc.date.accessioned 29-Sep-2011 18:33:45 (UTC+8)-
dc.date.available 29-Sep-2011 18:33:45 (UTC+8)-
dc.date.issued (上傳時間) 29-Sep-2011 18:33:45 (UTC+8)-
dc.identifier (Other Identifiers) G0098921077en_US
dc.identifier.uri (URI) http://nccur.lib.nccu.edu.tw/handle/140.119/51076-
dc.description (描述) 碩士zh_TW
dc.description (描述) 國立政治大學zh_TW
dc.description (描述) 行政管理碩士學程zh_TW
dc.description (描述) 98921077zh_TW
dc.description (描述) 99zh_TW
dc.description.abstract (摘要)   網際網路蓬勃且迅速的發展,可說是二十世紀末最熱門的資訊技術。網路購物已成為許多臺灣消費者購物時,重要的選擇之一。未來,勢必成為最重要的行銷通路。網路購物的出現,使得商業競爭由實體店面移轉到網路空間,但也產生了實體購物方式所沒有的風險。
     
       本研究主要目的在探討影響消費者網路購物行為的可能因素,並試圖自相關文獻整理出影響網路購物決策制定的構面,包括網路購物經驗、環境因素、市場刺激以及電子商務系統等構面,其次針對各個構面設計問卷,並分析其對網路購物決策制定的影響。研究對象以臺灣科技大學學生為例,探討網路購物平台的出現對大學生消費行為造成的改變。最後,根據研究結果提出建議,以做為未來實務及研究之參考。
zh_TW
dc.description.tableofcontents 誌 謝
     摘 要...............................................................i
     目 次...............................................................i
     表 次.............................................................iii
     圖 次...............................................................v
     第一章 緒 論........................................................1
        第一節 研究動機與目的.........................................3
           一. 研究動機.............................................3
           二. 研究目的.............................................4
        第二節 研究內容、範圍與限制...................................5
           一. 研究內容與範圍.......................................5
           二. 研究限制.............................................6
        第三節 研究流程與章節安排.....................................7
     
     第二章 相關文獻及理論之探討..........................................9
        第一節 傳統消費者行為理論......................................9
           一. 傳統消費者行為的定義.................................9
      二. 傳統消費者行為的模式................................11
        第二節 電子商務與網路購物....................................18
           一. 電子商務的定義及架構................................18
           二. 電子商務之型態......................................19
           三. 臺灣目前網路購物現況................................21
        第三節 網路消費者心理、行為模式及決策過程....................23
           一. 消費者心理特性......................................23
           二. 網路消費者行為模式..................................24
           三. 網路消費者決策過程..................................26
           四. 傳統和網路消費行為之差異............................27
        第四節 影響網路購物決策因素..................................29
      一. 人口統計變數影響....................................29
      二. 個人特質及生活形態影響..............................29
      三. 環境因素影響........................................32
      四. 市場刺激影響........................................33
      五. 電子商務系統影響....................................35
      六. 網路購物經驗影響....................................37
     
     第三章 研究設計.....................................................39
      第一節 研究架構及研究假設....................................39
      一. 研究架構............................................39
      二. 研究假設............................................42
      第二節 研究變項定義..........................................43
      一. 人口統計變項........................................43
      二. 有網路購物經驗者填答量表............................45
      三. 無網路購物經驗者填答量表............................45
      第三節 研究樣本..............................................47
      一. 研究對象...........................................47
      二. 研究樣本及數目.....................................48
      第四節 資料分析方法..........................................50
      一. 敘述性統計分析......................................50
      二. 信度分析............................................50
      三. 交叉分析............................................51
      四. 卡方檢定............................................51
      五. 相關分析............................................51
     
     第四章 實證分析 52
      第一節 問卷前測分析..........................................52
      第二節 樣本特性分析..........................................52
      第三節 信度分析..............................................57
      第四節 人口統計變項與網路購物經驗交叉分析....................58
      一. 性別與網路購物經驗的關聯............................59
      二. 年齡、年級與網路購物經驗之間的關聯..................59
      三. 就讀於日夜間部,與網路購物經驗之間的關聯............61
      四. 原畢業於高中或高職及五專與網路購物經驗之間的關聯....61
      五. 可支配所得與有無網路購物經驗之間的關聯..............63
      第五節 各構面資料分析.........................................64
      一. 網路購物經驗構面....................................64
      二. 環境因素構面........................................65
      三. 市場刺激構面........................................68
      四. 電子商務系統構面....................................71
     
     第五章 結論與建議...................................................79
      第一節 研究結論...............................................79
      一. 網路購物消費者基本資料分析..........................79
      二. 各項變數對於網路購物使用者決策制定的影響............80
      第二節 研究建議...............................................82
     
     參考文獻............................................................83
     
     附錄一 前測問卷....................................................88
     附錄二 正式問卷....................................................92
zh_TW
dc.language.iso en_US-
dc.source.uri (資料來源) http://thesis.lib.nccu.edu.tw/record/#G0098921077en_US
dc.subject (關鍵詞) 網路購物zh_TW
dc.subject (關鍵詞) 電子商務zh_TW
dc.subject (關鍵詞) 消費者行為zh_TW
dc.subject (關鍵詞) 消費者決策zh_TW
dc.title (題名) 影響大學生網路購物行為之探討-以臺灣科技大學為例zh_TW
dc.title (題名) The influence of students` online shopping behavior - A case study of NTUSTen_US
dc.type (資料類型) thesisen
dc.relation.reference (參考文獻) 一. 中文部份zh_TW
dc.relation.reference (參考文獻) 2009資訊服務產業年鑑編纂小組 (2009)。2009資訊服務產業年鑑。台北市:經濟部。zh_TW
dc.relation.reference (參考文獻) 丁學勤 (2007)。網路購物知覺風險的前因與克服之道:消費者的觀點。經營管理論叢,3 (2),97-116。zh_TW
dc.relation.reference (參考文獻) 石昌國 (2001)。網路購物取貨服務對便利商店店面需求之影響-以7-Eleven為例。國立政治大學地政學系,碩士論文,未出版,台北市。zh_TW
dc.relation.reference (參考文獻) 吳曉君、方國定 (2000)。消費者購買涉入與網路商店印象之相關性研究。中華管理評論,3 (4),83-92。zh_TW
dc.relation.reference (參考文獻) 汪志堅 (2007)。消費者行為。台北縣:全華。zh_TW
dc.relation.reference (參考文獻) 林志偉 (2008)。影響消費者對使用網路銀行關鍵因素之研究。淡江大學資訊管理系,碩士論文,未出版,台北縣。zh_TW
dc.relation.reference (參考文獻) 林建煌 (2007)。消費者行為 (第二版)。台北市:華泰。zh_TW
dc.relation.reference (參考文獻) 林豪鏘、曹修源 (2005)。網路行銷 Internet Marketing。台北市:旗標。zh_TW
dc.relation.reference (參考文獻) 林靈宏、張魁峯 (2006)。消費者行為學 (第二版)。台北市:五南。zh_TW
dc.relation.reference (參考文獻) 張芳全 (2008)。問卷就是要這樣編。台北市:心理。zh_TW
dc.relation.reference (參考文獻) 張銀益、陳慧玲、邱勃凱和齊學平 (2010)。商店視覺、商店印象及產品特性對網路商店品牌認知之相關性研究─以拍賣網站加盟商店為例。管理與資訊學報,15,81-114。zh_TW
dc.relation.reference (參考文獻) 張耀川、林大裕和鄭乃彰 (2010)。以理性行為模式探討影響台灣線上團購行為之決定因素,屏東教大運動科學學刊,6, 297-321。zh_TW
dc.relation.reference (參考文獻) 梁志誠 (2006)。線上拍賣與線上購物之消費者行為比較研究。佛光人文社會學院管理學研究所,碩士論文,未出版,宜蘭縣。zh_TW
dc.relation.reference (參考文獻) 梁釗堃 (2002)。線上拍賣機制之探究。南華大學亞太研究所,碩士論文,未出版,嘉義縣。zh_TW
dc.relation.reference (參考文獻) 陳俊安、江瑞青 (2006)。網際網路環境下消費者決策過程之修正模式,南亞學報,26,135-146。zh_TW
dc.relation.reference (參考文獻) 黃兆震 (2000)。網路購物意願之研究 ─ 以電腦通訊產品為例。國立臺灣科技大學資訊管理系,碩士論文,未出版,台北市。zh_TW
dc.relation.reference (參考文獻) 黃豐原 (2005)。網路購物於便利商店取貨之行為意向分析。樹德科技大學資訊管理研究所,碩士論文,未出版,高雄縣。zh_TW
dc.relation.reference (參考文獻) 榮泰生 (2007)。消費者行為 (第二版)。台北市:五南。zh_TW
dc.relation.reference (參考文獻) 劉文良 (2010)。電子商務與網路行銷 (第三版)。台北市:碁峯。zh_TW
dc.relation.reference (參考文獻) 鄧景宜、黃麗霞、陳潤安和饒翊平 (2007)。網路促銷中知覺時間壓力對消費者心理變數的影響,管理與系統,14 (3),387-407。zh_TW
dc.relation.reference (參考文獻) 盧希鵬 (2007)。網路行銷-電子化企業經營策略。台北市:雙葉。zh_TW
dc.relation.reference (參考文獻) 盧昭燕 (2008)。超速服務業誕生24小時送貨到家,不夜台灣。天下雜誌, 392,108-110。zh_TW
dc.relation.reference (參考文獻) 簡明輝 (2008)。消費者行為,台北市:新文京開發。zh_TW
dc.relation.reference (參考文獻) 欒斌、陳苡任、羅凱揚 (2009)。電子商務。台中市:滄海。zh_TW
dc.relation.reference (參考文獻) 二. 英文部份zh_TW
dc.relation.reference (參考文獻) Ancarani, F. and Shankar, V., (2004), “Price Levels and Price Dispersion within and Across Multiple Retailer Types: Further Evidence and Extension,” Journal of the Academy of Marketing Science, 32 (2), 176–187.zh_TW
dc.relation.reference (參考文獻) Bill, W. and David P., (1996), Consumer Behavior, John Wiley & Sons, NY., USA.zh_TW
dc.relation.reference (參考文獻) Biswas, D. and Biswas, A., (2004), “The Diagnostic Role of Signals in the Context of Perceived Risks in Online Shopping: Do Signals Matter More on the Web?” Journal of Interactive Marketing, 18 (3), 30-45.zh_TW
dc.relation.reference (參考文獻) Cao, Y., Gruca, T. S., and Klemz, B. R., (2003), “Internet Pricing, Price Satisfaction and Customer Satisfaction,” International Journal of Electronic Commerce, 8 (2), 31-50.zh_TW
dc.relation.reference (參考文獻) Couclelis, H., (2004), “Pizza Over the Internet: E-Commerce, the Fragmentation of Activity and the Tyranny of the Region,” Entrepreneurship and Regional Devel-opment. 16, 41-54.zh_TW
dc.relation.reference (參考文獻) Dillman, D. A., (2000), Mail and Internet Surveys: The Tailored Design Method, John Wiley and Sons, NY, USA.zh_TW
dc.relation.reference (參考文獻) Doolin, B., Dollin, S., Thompson F., and Corner J. L., (2005), “Perceived Risk, the Internet Shopping Experience and Online Purchasing Behavior: A New Zealand Perspective,” Journal of Global Information Management, 13 (2), 66-88.zh_TW
dc.relation.reference (參考文獻) Dowling, G. R. and Staeling, R.,(1994), “A Model of Perceived Risk and Intended Risk-Handling Activity,” Journal of Consumer Research, 21 (1), 119-134.zh_TW
dc.relation.reference (參考文獻) Eggert, A. and Ulaga, W.,(2002), “Customer Perceived Value: A Substitute for Satis-faction in Business Markets? ” The Journal of Business and Industrial Marketing, 17 (2/3), 107-118.zh_TW
dc.relation.reference (參考文獻) Engel, J. F., Miniard, P. W., and Blackwell, R. D., (2001), Consumer Behavior, 9th ed, Harcourt College Publishers. TX, USA.zh_TW
dc.relation.reference (參考文獻) Hawkins, D. I., Best, R. J., and Coney, K. A., (2004), Consumer Behavior, Building Marketing Strategy, 9th ed, Mc Graw Hill, MA, USA.zh_TW
dc.relation.reference (參考文獻) Heck, E. V. and Ribbers, P. M., (1997), “Experiences with Electronic Auctions in the Dutch Flower Industry,” Electronic Markets, 7 (4), 29-34.zh_TW
dc.relation.reference (參考文獻) Hoyer, W. D. and Maclnnis, D. J., (2004), Consumer Behavior, 3rd ed, Houghton Mif-flin, NY, USA.zh_TW
dc.relation.reference (參考文獻) Kalakota, R. and Whinston, A. B., (1997), Electronic Commerce: A Manager’s Guide, Addison-Wesley, MA, USA.zh_TW
dc.relation.reference (參考文獻) Kotler, P. and Keller, K. L., (2009), Marketing Management, 13th ed, Pearson Prentice Hall, NJ, USA.zh_TW
dc.relation.reference (參考文獻) Kovacich, C., (1998), “Electronic-Internet Business and Security,” Computers and Security, 17 (2), 129-135.zh_TW
dc.relation.reference (參考文獻) Laudon, K. C. and Traver, C. G., (2009), E-commerce: Business, Technology, Society, 5th ed, Pearson Prentice Hall, NJ, USA.zh_TW
dc.relation.reference (參考文獻) Liebermann, Y. and Stashevsky, S., (2002), “Perceived Risks as Barriers to Internet and E-Commerce Usage,” Qualitative Market Research, 5 (4), 291-300.zh_TW
dc.relation.reference (參考文獻) Nunnally, J. C. and Bernstein, I. H., (1994), Psychometric Theory, 3thed, McGraw-Hill, NY , USA.zh_TW
dc.relation.reference (參考文獻) O’keffe, R. M. and McEachern, T., (1998), “Web-Based Customer Decision Support System.” Communications of the ACM, 41 (3), 71-78.zh_TW
dc.relation.reference (參考文獻) Oliver R. L., (1999). “Where Consumer Loyalty? ” Journal of Marketing, 63 (Special Issue), 33-44.zh_TW
dc.relation.reference (參考文獻) Paul, P. J., and Olson, J. C., (1996), Consumer Behavior and Marketing Strategy, 4th ed, Irwin, Chicago, USA.zh_TW
dc.relation.reference (參考文獻) Peck, J. and Childers, T. L., (2003), “To Have and to Hold: The Influence of Haptic Information on Product Judgments,” Journal of Marketing, 67, 35-48.zh_TW
dc.relation.reference (參考文獻) Rayport, J. F., and Jaworski, B. J., (2004), Introduction to E-commerce, McGraw-Hill , NY, USA.zh_TW
dc.relation.reference (參考文獻) Schiffman, L. G. and Kanuk, L. L., (2007), Consumer Behavior, 9th ed, Upper Saddle River, Pearson Prentice Hall, NJ, USA.zh_TW
dc.relation.reference (參考文獻) Schmidt, J. B., and Spreng, R. A., (1996), “A Proposed Model of External Consumer Information Search,” Journal of the Academy of Marketing Science, 24 (3), 246-256.zh_TW
dc.relation.reference (參考文獻) Shankar, V., Smith, A. K., and Rangaswamy, A., (2003), “Customer Satisfaction and Loyalty in Online and Offline Environments,” International Journal of Research in Marketing, 20 (2), 153-175.zh_TW
dc.relation.reference (參考文獻) Smith, R. E. and Swinyard, W. R., (1982), “Information Response Models: An Inte-grated Approach,” Journal of Marketing, 46 (1), 81-93.zh_TW
dc.relation.reference (參考文獻) Solomon, M. R., (2007), Consumer Behavior, 7th ed, Upper Saddle River, :Pearson Education, NJ, USA.zh_TW
dc.relation.reference (參考文獻) Stephen R. C., (2004), The 7 Habits of Highly Effective People: Restoring the Cha-racter Ethic, Free Press, NY, USA.zh_TW
dc.relation.reference (參考文獻) Turban, E., King, D., Viehland, D., and Lee, J., (2006), Electronic Commerce 2006 : A Managerial Perspective, Pearson Prentice Hall, NY, USA.zh_TW
dc.relation.reference (參考文獻) Ward, M. R. and Lee, M. J., (2000), “Internet Shopping, Consumer Search and Prod-uct Branding,” The Journal of Product and Brand Management, 9 (1), 6-21.zh_TW
dc.relation.reference (參考文獻) Weber, E. U. and Milliman R. A., (1997) “Perceived Risk Attitudes: Relating Risk Perception to Risky Choice,” Management Science, 43 (2), 123-144.zh_TW
dc.relation.reference (參考文獻) Wilkie W. L., (1994), Consumer Behavior, 3rd , Wiley, NY, USA.zh_TW
dc.relation.reference (參考文獻) William, D., Perreault, Jr., and McCarthy, J. E., (2005), Basic Marketing: A Glob-al-Managerial Approach, 15th ed., McGraw-Hill Companies, Inc, NJ, USA.zh_TW
dc.relation.reference (參考文獻) Zeithaml, V. A., Berry, L. L., and Parasuraman, A., (1996), “The Behavioral Conse-quences of Service Quality,” Journal of Marketing, 60 (2), 33-46.zh_TW