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題名 公關實務工作者如何看待大學公關課程
A study of public relations professionals` views on public relations curriculums in universities
作者 嚴曉翠
Yen, Hsiao-Tsui
貢獻者 陳百齡
嚴曉翠
Yen, Hsiao-Tsui
關鍵詞 公共關係
公共關係教育
核心知識技能
課程目標
領域知識
情境知識
public relations
education
core knowledge skills
course objectives
domain knowledge
knowledge of contexts
日期 2009
上傳時間 5-Oct-2011 14:28:31 (UTC+8)
摘要 本研究根據對公共關係實務工作者訪談,瞭解實務工作者認為大學公共關係本科畢業生應具備那些公關核心知識與技能,以及實務工作者對本科教育是否能達成實務專業任用標準的看法。並透過對同時在相關科系兼任授課的實務工作者深度訪談,整理這些具備公關產學雙重身份的受訪者對目前公共關係相關科系在課程目標及課程規劃安排上的看法與建議。

本研究發現,組織及商業管理知識是被較常提及的必備知識,媒體生態及議題建構的知識是所有的受訪者都會提到而且獨立強調的核心知識。研究方法、寫作技巧及語文能力則是最常被受訪者提及的重要必備技能。受訪者者也認為應該要讓學生知道公共關係有那些特定領域(「領域知識」),以及會遭遇那些溝通情境。應以各類公共關係個案情境(情境知識)來讓學生瞭解工具策略的多元性而不是生硬的學習SOP操作程序。

另外,公關本科生並未有就業優勢,但在校任教的實務工作者會更支持本科教育及人才任用。受訪者認為公關課程目標、課程基礎配套資訊以及課程銜接等相關問題都不清楚,業界老師對公共關係教育的付出並未被善用。而學生的學習地圖也並未能被做一個更好的規劃安排,學生無法掌握學習目標及學習策略。

本研究提出的建議為,1.對公關教育及課程任務與規劃應有明確的管理指標,以利教師授課、學生學習及實務業界溝通。2.應善用業界師資資源強化公關領域知識及情境知識教育。3.應鼓勵學生參與實習及實作課程並透過參與校外相關競賽瞭解教學實力。4.應務實面對科系現況補足重要核心知識課程。


關鍵詞:公共關係、公共關係教育、核心知識技能、課程目標、領域知識、情境知識
This study aims to learn public relations professionals’ 1) perspectives on core knowledge and skills that students majoring in public relations should be equipped with; and 2) viewpoints on whether current university public relations education has been sufficient to assist public relations graduates for related job qualification. Through in-depth interviews with public professionals who currently teach public relations-related courses in universities, I probe their philosophies of teaching, perspectives on course objectives, strategies and plans of teaching.

The results of the study indicate that organization theory and business administration were the frequently mentioned as essential knowledge. Meanwhile, getting to know of ever-changing media environment and ability of agenda setting among various communication contexts were essential capability that had been particularly emphasized by all interviewees. On the other hand, research methods, writing skills, and language proficiency were skills frequently addressed by interviewees. Interviewees point out the importance of advancing public relations students’ ‘domain knowledge’ as well as communication scenarios in public relations education. In other words, for the purpose of understanding the strategies and tools of public relations, ‘knowledge of contexts’ in public relations case studies, instead of knowledge of standard operating procedures of public relations practices, should be provided to students during teaching cases.

This study also shows that public relations graduates have not owned advantages in competing for public relations job applications. However, professionals who also teach in universities tend to value public relations education more and favor recruiting public relations majors than those who haven’t had the experiences of teaching. Interviewees also expressed their concern of lacking of the public relations course objectives, basic course supplement information, and curriculum linkage, it is why they tend to think public relations education still have much room to improve. They stated that students will not be able to grasp the meaning of learning if they have not developed a knowledge map of public relations. In addition, public relations educators’ contributions to the learning of public relations should be better leveraged.

Based on the study, the author offers the following suggestions.
1. Instructors should make teaching objectives and class management strategies clear, as well as course assignments and project arrangement logical. This will benefit lecturers in teaching, students in learning, and public relations professionals, who may serve as guest speakers in class.
2. Department should make the best use of the resources of lecturers from public relations practicum to strengthen the education of both domain and contextual knowledge in the public relations industry.
3. Department should encourage students to take the opportunities of internship programs and to compete for off-campus public relations contests so that students will have chances to reflect what they have learned in classroom.
4. Departments should provide core public relations courses based on what public relations has to offer.


Key words: public relations,education,core knowledge and skills, course objectives, domain knowledge, knowledge of contexts
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描述 碩士
國立政治大學
傳播學院碩士在職專班
93941009
98
資料來源 http://thesis.lib.nccu.edu.tw/record/#G0093941009
資料類型 thesis
dc.contributor.advisor 陳百齡zh_TW
dc.contributor.author (Authors) 嚴曉翠zh_TW
dc.contributor.author (Authors) Yen, Hsiao-Tsuien_US
dc.creator (作者) 嚴曉翠zh_TW
dc.creator (作者) Yen, Hsiao-Tsuien_US
dc.date (日期) 2009en_US
dc.date.accessioned 5-Oct-2011 14:28:31 (UTC+8)-
dc.date.available 5-Oct-2011 14:28:31 (UTC+8)-
dc.date.issued (上傳時間) 5-Oct-2011 14:28:31 (UTC+8)-
dc.identifier (Other Identifiers) G0093941009en_US
dc.identifier.uri (URI) http://nccur.lib.nccu.edu.tw/handle/140.119/51179-
dc.description (描述) 碩士zh_TW
dc.description (描述) 國立政治大學zh_TW
dc.description (描述) 傳播學院碩士在職專班zh_TW
dc.description (描述) 93941009zh_TW
dc.description (描述) 98zh_TW
dc.description.abstract (摘要) 本研究根據對公共關係實務工作者訪談,瞭解實務工作者認為大學公共關係本科畢業生應具備那些公關核心知識與技能,以及實務工作者對本科教育是否能達成實務專業任用標準的看法。並透過對同時在相關科系兼任授課的實務工作者深度訪談,整理這些具備公關產學雙重身份的受訪者對目前公共關係相關科系在課程目標及課程規劃安排上的看法與建議。

本研究發現,組織及商業管理知識是被較常提及的必備知識,媒體生態及議題建構的知識是所有的受訪者都會提到而且獨立強調的核心知識。研究方法、寫作技巧及語文能力則是最常被受訪者提及的重要必備技能。受訪者者也認為應該要讓學生知道公共關係有那些特定領域(「領域知識」),以及會遭遇那些溝通情境。應以各類公共關係個案情境(情境知識)來讓學生瞭解工具策略的多元性而不是生硬的學習SOP操作程序。

另外,公關本科生並未有就業優勢,但在校任教的實務工作者會更支持本科教育及人才任用。受訪者認為公關課程目標、課程基礎配套資訊以及課程銜接等相關問題都不清楚,業界老師對公共關係教育的付出並未被善用。而學生的學習地圖也並未能被做一個更好的規劃安排,學生無法掌握學習目標及學習策略。

本研究提出的建議為,1.對公關教育及課程任務與規劃應有明確的管理指標,以利教師授課、學生學習及實務業界溝通。2.應善用業界師資資源強化公關領域知識及情境知識教育。3.應鼓勵學生參與實習及實作課程並透過參與校外相關競賽瞭解教學實力。4.應務實面對科系現況補足重要核心知識課程。


關鍵詞:公共關係、公共關係教育、核心知識技能、課程目標、領域知識、情境知識
zh_TW
dc.description.abstract (摘要) This study aims to learn public relations professionals’ 1) perspectives on core knowledge and skills that students majoring in public relations should be equipped with; and 2) viewpoints on whether current university public relations education has been sufficient to assist public relations graduates for related job qualification. Through in-depth interviews with public professionals who currently teach public relations-related courses in universities, I probe their philosophies of teaching, perspectives on course objectives, strategies and plans of teaching.

The results of the study indicate that organization theory and business administration were the frequently mentioned as essential knowledge. Meanwhile, getting to know of ever-changing media environment and ability of agenda setting among various communication contexts were essential capability that had been particularly emphasized by all interviewees. On the other hand, research methods, writing skills, and language proficiency were skills frequently addressed by interviewees. Interviewees point out the importance of advancing public relations students’ ‘domain knowledge’ as well as communication scenarios in public relations education. In other words, for the purpose of understanding the strategies and tools of public relations, ‘knowledge of contexts’ in public relations case studies, instead of knowledge of standard operating procedures of public relations practices, should be provided to students during teaching cases.

This study also shows that public relations graduates have not owned advantages in competing for public relations job applications. However, professionals who also teach in universities tend to value public relations education more and favor recruiting public relations majors than those who haven’t had the experiences of teaching. Interviewees also expressed their concern of lacking of the public relations course objectives, basic course supplement information, and curriculum linkage, it is why they tend to think public relations education still have much room to improve. They stated that students will not be able to grasp the meaning of learning if they have not developed a knowledge map of public relations. In addition, public relations educators’ contributions to the learning of public relations should be better leveraged.

Based on the study, the author offers the following suggestions.
1. Instructors should make teaching objectives and class management strategies clear, as well as course assignments and project arrangement logical. This will benefit lecturers in teaching, students in learning, and public relations professionals, who may serve as guest speakers in class.
2. Department should make the best use of the resources of lecturers from public relations practicum to strengthen the education of both domain and contextual knowledge in the public relations industry.
3. Department should encourage students to take the opportunities of internship programs and to compete for off-campus public relations contests so that students will have chances to reflect what they have learned in classroom.
4. Departments should provide core public relations courses based on what public relations has to offer.


Key words: public relations,education,core knowledge and skills, course objectives, domain knowledge, knowledge of contexts
en_US
dc.description.tableofcontents 第一章 緒論 1
第一節 研究源起 1
第二節 對大學公共關係教育的探索之旅 3
一、預設認為公共關係教育一定有問題,但問題會是什麼? 3
二、大學公共關係教育教不出具備從事公共關係工作基本能力的人才嗎?4
三、問題是公共關係實務工作者不夠支持公共關係教育嗎? 6
第三節 研究問題的發展 7
一、回歸公共關係的良好雙向溝通本質 7
二、研究問題: 8
第二章 文獻探討 10
第一節公共關係核心概念與知識元素 10
第二節 公共關係教育及公共關係課程研究 15
一、國外的大學公共關係教育及課程研究 15
二、台灣的大學公共關係教育及課程研究 18
三、公共關係教育研究文獻回顧小結 20
第三節 從知識觀看公共關係教育知識範疇 22
第四節 大學公共關係教育與實務的認知落差及其研究設計探討 29
本章小結 32
第三章 研究方法 33
第一節 研究設計 33
一、關於調查目的: 34
二、關於調查方法: 35
第二節 資料的蒐集 36
一、資料蒐集方法 36
二、資料蒐集的步驟 36
第三節 前測 39
本章小結 40
第四章 研究結果 42
第一節 公共關係必備的核心知識與技能是什麼? 42
一、關於知識與技能的說明 42
二、本章節中主要的分析整理框架 44
三、受訪者對公共關係核心知識技能的認知輪廓 48
四、小結 52
第二節 那些公共關係知識技能適合在學校學習?那些應該在職場學習? 55
一、受訪者對於公共關係教育在學與術的分工看法 55
二、小結 58
第三節 實務工作者對公共關係教育的認知與建議 61
一、實務工作者對公共關係本科生的看法 61
二、實務工作者對大學公共關係教育的建議 63
本章小結 67
第五章 結論與建議 69
第一節 公關核心知識技能如何清楚定位? 70
一、「議題建構、媒體研究及訊息產製」高分的背後思維 70
二、「公關操作能力RACE」重要性的背後支撐 71
三、「公關核心知識理論」及「公關領域知識」是成功關鍵 71
四、小結 72
第二節 對公關教育的建議 75
結語 78
第三節 研究限制與未來研究建議 79
一、研究限制 79
二、未來研究建議 80
參考書目 84
一、中文部份 84
二、英文部份 85
附錄 87
zh_TW
dc.language.iso en_US-
dc.source.uri (資料來源) http://thesis.lib.nccu.edu.tw/record/#G0093941009en_US
dc.subject (關鍵詞) 公共關係zh_TW
dc.subject (關鍵詞) 公共關係教育zh_TW
dc.subject (關鍵詞) 核心知識技能zh_TW
dc.subject (關鍵詞) 課程目標zh_TW
dc.subject (關鍵詞) 領域知識zh_TW
dc.subject (關鍵詞) 情境知識zh_TW
dc.subject (關鍵詞) public relationsen_US
dc.subject (關鍵詞) educationen_US
dc.subject (關鍵詞) core knowledge skillsen_US
dc.subject (關鍵詞) course objectivesen_US
dc.subject (關鍵詞) domain knowledgeen_US
dc.subject (關鍵詞) knowledge of contextsen_US
dc.title (題名) 公關實務工作者如何看待大學公關課程zh_TW
dc.title (題名) A study of public relations professionals` views on public relations curriculums in universitiesen_US
dc.type (資料類型) thesisen
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