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題名 以CMMI-ACQ規劃資訊科技籌獲管理
Planning IT acquisition management based on CMMI-ACQ
作者 王培得
Wang, Pei De
貢獻者 曾淑峰
Tseng, Shu Feng
王培得
Wang, Pei De
關鍵詞 流程改善
CMMI
籌獲管理
Process Improvement
CMMI
Acquisition Management
日期 2008
上傳時間 5-Oct-2011 14:32:38 (UTC+8)
摘要 「流程改善」是任何組織追求卓越、提升競爭力的根本方法,美國卡內基美隆大學軟體工程學院(CMU-SEI)集結經實作證明,可有效提升軟體品質的最佳實作方法成為CMMI,提供開發型組織流程改善的依循準則。繼開發方CMMI (CMMI for Development) 的成功推廣與有效運用,籌獲方的CMMI-ACQ(CMMI for Acquisition)因應而生。
CMMI-ACQ乃針對籌獲方採購流程改善之CMMI模式。在委外環境下,籌獲方與開發方應共同築成CMMI-ACQ與CMMI-DEV互動的協同合作關係,使雙方擁有對等、公平、專業的流程溝通基礎,以更有效的方式完成委外專案協同工作。最終目標,就是使整體專案能如期、如質、如預算的完成,提升資訊服務品質。
本論文以CMMI-ACQ的籌獲需求發展、籌獲確認及籌獲驗證流程領域為參考,規劃資訊科技籌獲管理,以UML活動圖表達其互動關係,並以Zachman 5W1H方法研析籌獲管理必要的作業程序,進一步分析、說明其使用案例,以發掘籌獲管理資訊需求,最後以CMMI評鑑檢視表,回顧本論文所提CMMI-ACQ資訊需求架構所提供之直接證據。透過本文研究的過程,期盼提供籌獲組織一個簡單的導入參考。
Process improvement is the fundamental way to pursue excellence and promote competitive advantages for any organizations. CMU-SEI has gathered the so-called best practices that has been experienced and proven to be effective to establish the CMMI to provide reference guidelines for process improvement in the software development organizations. Following the pervasive adoption of CMMI-DEV (CMMI for Development) for the developers, CMMI-ACQ (CMMI for Acquisition) was developed for the acquirers. CMMI-ACQ focuses on acquisition processes in order to constitute an equal, fair, and professional common platform for effective collaboration in an outsourcing environment. The goal is to achieve the project completion on time with expected quality and budget.
This research proposes an information requirement planning approach for IT acquisition management based on CMMI-ACQ, using ARD, AVER and AVAL process areas as examples. Using the UML activity diagram and Zachman 5W1H, this research analyzes the operation procedures and elaborates the information requirements in the use case diagrams and the associated descriptions. Finally, a set of CMMI self appraisal tables are used to review the support evidences provided by the proposed information requirements architecture. This research provides a reference for any acquisition organization to elicit the information requirements for CMMI-ACQ adoption and its supporting system construction.
參考文獻 1. 97.10.22慶祝『財政部財稅資料中心』榮獲全球第一家通過資訊採購CMMI-ACQ國際認證頒證典禮暨示範點成果發表會--專訪財稅資料中心黃主任定方
2. CMMI 產品團隊, 適用於採購的能力成熟度整合模式(CMMI-ACQ) 1.2版, http://www.sei.cmu.edu/cmmi/translations/trad-chinese/models/cmmi-acq-v12-c.pdf .
3. 朱明強,「以企業樣版為基礎之需求分析架構」,國立政治大學資訊管理學系碩士論文,2002。
4. 自由電子報 2008.9.14 http://www.libertytimes.com.tw/2008/new/sep/14/today-e2.htm
5. 宋珍儀,「資訊需求分析架構之研究—以網路基金下單應用為例」,國立政治大學資訊管理學系碩士論文,2001。
6. 林建妤,「軟體專案度量與分析流程規劃~發展QMAP方法」,國立政治大學資訊管理學系碩士論文,2004。
7. 周玄明,「應用能力成熟度整合模式籌獲模組於資訊系統採購規劃之研究」,國防管理學院國防資訊研究所碩士論文,2004。
8. 郭浩昇,「探討CMMI驗證流程領域~以軟體測試流程為例」,國立政治大學資訊管理學系碩士論文,2004。
9. 國家標準檢索系統 http://www.cnsonlin.com.tw。
10. 梁定澎,1997「資訊管理研究方法總論」,資訊管理學報,資訊管理實證研究方法討論會特刊,第四卷第一期:1 - 7頁。
11. 黃政霖,「能力成熟度整合模式-籌獲模式用於空軍武器系統籌獲流程之探討」,國防管理學院國防資訊研究所碩士論文,2008。
12. 經濟部提升資訊軟體品質(CMMI)計畫網站, http://www.cmmi-taiwan.org.tw/content/templatePlan.aspx?id=19
13. 經濟部提升資訊軟體品質(CMMI)計畫網站,最新消息,2009.5.21, http://www.cmmi-taiwan.org.tw/content/news-in.aspx?id=1
14. Alhir, S. S., UML In Nutshell, O’Reilly, 1999.
15. Acquisition Support Program, Self Assessment and the CMMI-AM–A Guide for Government Program Managers, Carnegie Mellon University, Software Engineering Institute Handbook, CMU/SEI-2005-TN-004, Pittsburgh, PA, 2005, http://www.sei.cmu.edu/pub/documents/05.reports/pdf/05tn004.pdf .
16. Bernard, T., Gallagher B., Bate, R. and Wilson H., CMMI® Acquisition Module (CMMI-AM) Version 1.0, Carnegie Mellon University, Software Engineering Institute Handbook, CMU/SEI-2004-TR-001, Pittsburgh, PA, 2004, http://www.sei.cmu.edu/pub/documents/04.reports/pdf/04tr001.pdf.
17. Bernard, T., Gallagher B., Bate, R. and Wilson H., CMMI Acquisition Module (CMMI-AM) Version 1.1, Software Engineering Institute Handbook, CMU/SEI-2005-TR-011, Pittsburgh, PA, 2005, http://www.sei.cmu.edu/pub/documents/05.reports/pdf/05tr011.pdf .
18. Booch, G., Jacobson, I. and Rumbaugh, J. The Unified Software Development Process, Addison-Wesley, Inc., 1999.
19. Carnegie Mellon University, CMMI® for Acquisition Supplement for Introduction to CMMI Version 1.2 , 2008.
20. CMMI Guidebook for Acquirers Team, Understanding and Leveraging a Supplier`s CMMI Efforts: A Guidebook for Acquirers, Software Engineering Institute Handbook, CMU/SEI-2007-TR-004, Pittsburgh, PA, 2007, http://www.sei.cmu.edu/pub/documents/07.reports/07tr004.pdf .
21. CMMI Product Team, CMMI® for Acquisition Version 1.2, Software Engineering Institute Handbook, CMU/SEI-2007-TR-017, Pittsburgh, PA, 2007, http://www.sei.cmu.edu/pub/documents/07.reports/07tr017.pdf .
22. CMMI Product Team, CMMI® Version 1.1, Software Engineering Institute Handbook, CMU/SEI-2002-TR-004, Pittsburgh, PA, 2002, http://www.sei.cmu.edu/pub/documents/02.reports/pdf/02tr004.pdf .
23. CMMI Product Team, CMMI® for Development Version 1.2, Software Engineering Institute Handbook, CMU/SEI-2006-TR-008, Pittsburgh, PA, 2006, http://www.sei.cmu.edu/pub/documents/06.reports/pdf/06tr008.pdf .
24. Defense Acquisition University, Systems Engineering Fundamentals, pp.12, 2001, http://www.dau.mil/pubs/pdf/SEFGuide%2001-01.pdf .
25. Dodson, K. M., Hofmann Hubert. F., Ramani G. S. and Yedlin D. K., Adapting CMMI for Acquisition Organizations: A Preliminary Report, Software Engineering Institute Handbook, CMU/SEI-2006-SR-005, Pittsburgh, PA, 2006, http://www.sei.cmu.edu/pub/documents/06.reports/pdf/06sr005.pdf .
26. Durrani, Tariq S., Forbes, Sheila M., Broadfoot, Charles, An integrated approach to technology acquisition management, 1999.
27. Gibson, D. L., Goldenson, D. R. and Kost K., Performance Results of CMMI-Based Process Improvement, pp.4, 2006.
28. IEEE Standards Collection Software Engineering 1993 Edition, IEEE, Inc., NY, 1993.
29. Kneuper, R., CMMI V1.1 PIID and SCAMPI Tool (PST), 搜尋日期:2009.6.15 http://www.kneuper.de/English/PIID-SCAMPI-Tool/
30. Saran, C., “Auto tools reduce software quality,” Computer Weekly, pp4, Dec 2003.
31. SCAMPI Upgrade Team, Standard CMMI® Appraisal Method for Process Improvement (SCAMPI) A, Version 1.2: Method Definition Document, Carnegie Mellon University, Software Engineering Institute Handbook, CMU/SEI-2006-HB-002, Pittsburgh, PA, August 2006, http://www.sei.cmu.edu/pub/documents/01.reports/pdf/01hb001.pdf .
32. Scott-Morton, M.S., “The State of the Art of Research, The Information Systems Research, Poston: Harvard Business School Press, 1984, pp.13-41.
33. SEI, Capability Maturity Model Integration (CMMI®) Version 1.2 Overviews, 2007, http://www.sei.cmu.edu/cmmi/adoption/pdf/cmmi-overview07.pdf .
34. The Standish Group International, Inc., Interview: Jim Johnson of the Standish Group(Posted by: Hartmann, D.), 2006, http://www.infoq.com/articles/Interview-Johnson-Standish-CHAOS .
35. Tseng, S. –F and Lin, C. –Y. , QMAP-Measurement and Analysis Process Planning for Software Project Compliance to CMMI, Proceedings of the 36th International Conference on Computers and Industrial Engineering, June 21-23, 2006, Taipei, Taiwan, R.O.C., CIE00838, pp.4117-4128.
36. Zachman, J. A., “A Framework for Information Systems Architecture,” IBM Systems Journal, 26(3), 1987.
描述 碩士
國立政治大學
資訊管理研究所
93356041
97
資料來源 http://thesis.lib.nccu.edu.tw/record/#G0093356041
資料類型 thesis
dc.contributor.advisor 曾淑峰zh_TW
dc.contributor.advisor Tseng, Shu Fengen_US
dc.contributor.author (Authors) 王培得zh_TW
dc.contributor.author (Authors) Wang, Pei Deen_US
dc.creator (作者) 王培得zh_TW
dc.creator (作者) Wang, Pei Deen_US
dc.date (日期) 2008en_US
dc.date.accessioned 5-Oct-2011 14:32:38 (UTC+8)-
dc.date.available 5-Oct-2011 14:32:38 (UTC+8)-
dc.date.issued (上傳時間) 5-Oct-2011 14:32:38 (UTC+8)-
dc.identifier (Other Identifiers) G0093356041en_US
dc.identifier.uri (URI) http://nccur.lib.nccu.edu.tw/handle/140.119/51208-
dc.description (描述) 碩士zh_TW
dc.description (描述) 國立政治大學zh_TW
dc.description (描述) 資訊管理研究所zh_TW
dc.description (描述) 93356041zh_TW
dc.description (描述) 97zh_TW
dc.description.abstract (摘要) 「流程改善」是任何組織追求卓越、提升競爭力的根本方法,美國卡內基美隆大學軟體工程學院(CMU-SEI)集結經實作證明,可有效提升軟體品質的最佳實作方法成為CMMI,提供開發型組織流程改善的依循準則。繼開發方CMMI (CMMI for Development) 的成功推廣與有效運用,籌獲方的CMMI-ACQ(CMMI for Acquisition)因應而生。
CMMI-ACQ乃針對籌獲方採購流程改善之CMMI模式。在委外環境下,籌獲方與開發方應共同築成CMMI-ACQ與CMMI-DEV互動的協同合作關係,使雙方擁有對等、公平、專業的流程溝通基礎,以更有效的方式完成委外專案協同工作。最終目標,就是使整體專案能如期、如質、如預算的完成,提升資訊服務品質。
本論文以CMMI-ACQ的籌獲需求發展、籌獲確認及籌獲驗證流程領域為參考,規劃資訊科技籌獲管理,以UML活動圖表達其互動關係,並以Zachman 5W1H方法研析籌獲管理必要的作業程序,進一步分析、說明其使用案例,以發掘籌獲管理資訊需求,最後以CMMI評鑑檢視表,回顧本論文所提CMMI-ACQ資訊需求架構所提供之直接證據。透過本文研究的過程,期盼提供籌獲組織一個簡單的導入參考。
zh_TW
dc.description.abstract (摘要) Process improvement is the fundamental way to pursue excellence and promote competitive advantages for any organizations. CMU-SEI has gathered the so-called best practices that has been experienced and proven to be effective to establish the CMMI to provide reference guidelines for process improvement in the software development organizations. Following the pervasive adoption of CMMI-DEV (CMMI for Development) for the developers, CMMI-ACQ (CMMI for Acquisition) was developed for the acquirers. CMMI-ACQ focuses on acquisition processes in order to constitute an equal, fair, and professional common platform for effective collaboration in an outsourcing environment. The goal is to achieve the project completion on time with expected quality and budget.
This research proposes an information requirement planning approach for IT acquisition management based on CMMI-ACQ, using ARD, AVER and AVAL process areas as examples. Using the UML activity diagram and Zachman 5W1H, this research analyzes the operation procedures and elaborates the information requirements in the use case diagrams and the associated descriptions. Finally, a set of CMMI self appraisal tables are used to review the support evidences provided by the proposed information requirements architecture. This research provides a reference for any acquisition organization to elicit the information requirements for CMMI-ACQ adoption and its supporting system construction.
en_US
dc.description.tableofcontents 第一章 緒論 1
1.1 研究背景 1
1.2 研究動機 3
1.3 研究目的 4
1.4 研究範圍 4
1.5 研究程序 4
1.6 研究方法 5
第二章 文獻探討 8
2.1 資訊科技的籌獲 8
2.2 資訊軟體品質與籌獲需求 9
2.3 CMMI-AM 與CMMI-ACQ 10
2.4 需求分析 18
2.5 統一化模型語言 20
第三章 籌獲管理資訊需求發展 22
3.1 研究架構 22
3.2 背景說明 23
3.3 目標階層分析(Why)與概念圖 24
3.4 流程分析(When, Who, Where, How, What)與活動圖 27
第四章 籌獲管理使用案例分析 33
4.1 籌獲需求發展案例分析與說明 33
4.2 籌獲驗證案例分析與說明 42
4.3 籌獲確認案例分析與說明 48
第五章 自評支援 53
5.1 SCAMPI評鑑說明 53
5.2 SCAMPI評鑑的支援 54
5.3 SCAMPI評鑑支援之確認 56
第六章 結論與建議 58
6.1 研究結論 58
6.2 研究限制 58
6.3 研究貢獻 59
6.4 未來研究與發展 59
zh_TW
dc.language.iso en_US-
dc.source.uri (資料來源) http://thesis.lib.nccu.edu.tw/record/#G0093356041en_US
dc.subject (關鍵詞) 流程改善zh_TW
dc.subject (關鍵詞) CMMIzh_TW
dc.subject (關鍵詞) 籌獲管理zh_TW
dc.subject (關鍵詞) Process Improvementen_US
dc.subject (關鍵詞) CMMIen_US
dc.subject (關鍵詞) Acquisition Managementen_US
dc.title (題名) 以CMMI-ACQ規劃資訊科技籌獲管理zh_TW
dc.title (題名) Planning IT acquisition management based on CMMI-ACQen_US
dc.type (資料類型) thesisen
dc.relation.reference (參考文獻) 1. 97.10.22慶祝『財政部財稅資料中心』榮獲全球第一家通過資訊採購CMMI-ACQ國際認證頒證典禮暨示範點成果發表會--專訪財稅資料中心黃主任定方zh_TW
dc.relation.reference (參考文獻) 2. CMMI 產品團隊, 適用於採購的能力成熟度整合模式(CMMI-ACQ) 1.2版, http://www.sei.cmu.edu/cmmi/translations/trad-chinese/models/cmmi-acq-v12-c.pdf .zh_TW
dc.relation.reference (參考文獻) 3. 朱明強,「以企業樣版為基礎之需求分析架構」,國立政治大學資訊管理學系碩士論文,2002。zh_TW
dc.relation.reference (參考文獻) 4. 自由電子報 2008.9.14 http://www.libertytimes.com.tw/2008/new/sep/14/today-e2.htmzh_TW
dc.relation.reference (參考文獻) 5. 宋珍儀,「資訊需求分析架構之研究—以網路基金下單應用為例」,國立政治大學資訊管理學系碩士論文,2001。zh_TW
dc.relation.reference (參考文獻) 6. 林建妤,「軟體專案度量與分析流程規劃~發展QMAP方法」,國立政治大學資訊管理學系碩士論文,2004。zh_TW
dc.relation.reference (參考文獻) 7. 周玄明,「應用能力成熟度整合模式籌獲模組於資訊系統採購規劃之研究」,國防管理學院國防資訊研究所碩士論文,2004。zh_TW
dc.relation.reference (參考文獻) 8. 郭浩昇,「探討CMMI驗證流程領域~以軟體測試流程為例」,國立政治大學資訊管理學系碩士論文,2004。zh_TW
dc.relation.reference (參考文獻) 9. 國家標準檢索系統 http://www.cnsonlin.com.tw。zh_TW
dc.relation.reference (參考文獻) 10. 梁定澎,1997「資訊管理研究方法總論」,資訊管理學報,資訊管理實證研究方法討論會特刊,第四卷第一期:1 - 7頁。zh_TW
dc.relation.reference (參考文獻) 11. 黃政霖,「能力成熟度整合模式-籌獲模式用於空軍武器系統籌獲流程之探討」,國防管理學院國防資訊研究所碩士論文,2008。zh_TW
dc.relation.reference (參考文獻) 12. 經濟部提升資訊軟體品質(CMMI)計畫網站, http://www.cmmi-taiwan.org.tw/content/templatePlan.aspx?id=19zh_TW
dc.relation.reference (參考文獻) 13. 經濟部提升資訊軟體品質(CMMI)計畫網站,最新消息,2009.5.21, http://www.cmmi-taiwan.org.tw/content/news-in.aspx?id=1zh_TW
dc.relation.reference (參考文獻) 14. Alhir, S. S., UML In Nutshell, O’Reilly, 1999.zh_TW
dc.relation.reference (參考文獻) 15. Acquisition Support Program, Self Assessment and the CMMI-AM–A Guide for Government Program Managers, Carnegie Mellon University, Software Engineering Institute Handbook, CMU/SEI-2005-TN-004, Pittsburgh, PA, 2005, http://www.sei.cmu.edu/pub/documents/05.reports/pdf/05tn004.pdf .zh_TW
dc.relation.reference (參考文獻) 16. Bernard, T., Gallagher B., Bate, R. and Wilson H., CMMI® Acquisition Module (CMMI-AM) Version 1.0, Carnegie Mellon University, Software Engineering Institute Handbook, CMU/SEI-2004-TR-001, Pittsburgh, PA, 2004, http://www.sei.cmu.edu/pub/documents/04.reports/pdf/04tr001.pdf.zh_TW
dc.relation.reference (參考文獻) 17. Bernard, T., Gallagher B., Bate, R. and Wilson H., CMMI Acquisition Module (CMMI-AM) Version 1.1, Software Engineering Institute Handbook, CMU/SEI-2005-TR-011, Pittsburgh, PA, 2005, http://www.sei.cmu.edu/pub/documents/05.reports/pdf/05tr011.pdf .zh_TW
dc.relation.reference (參考文獻) 18. Booch, G., Jacobson, I. and Rumbaugh, J. The Unified Software Development Process, Addison-Wesley, Inc., 1999.zh_TW
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dc.relation.reference (參考文獻) 20. CMMI Guidebook for Acquirers Team, Understanding and Leveraging a Supplier`s CMMI Efforts: A Guidebook for Acquirers, Software Engineering Institute Handbook, CMU/SEI-2007-TR-004, Pittsburgh, PA, 2007, http://www.sei.cmu.edu/pub/documents/07.reports/07tr004.pdf .zh_TW
dc.relation.reference (參考文獻) 21. CMMI Product Team, CMMI® for Acquisition Version 1.2, Software Engineering Institute Handbook, CMU/SEI-2007-TR-017, Pittsburgh, PA, 2007, http://www.sei.cmu.edu/pub/documents/07.reports/07tr017.pdf .zh_TW
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dc.relation.reference (參考文獻) 23. CMMI Product Team, CMMI® for Development Version 1.2, Software Engineering Institute Handbook, CMU/SEI-2006-TR-008, Pittsburgh, PA, 2006, http://www.sei.cmu.edu/pub/documents/06.reports/pdf/06tr008.pdf .zh_TW
dc.relation.reference (參考文獻) 24. Defense Acquisition University, Systems Engineering Fundamentals, pp.12, 2001, http://www.dau.mil/pubs/pdf/SEFGuide%2001-01.pdf .zh_TW
dc.relation.reference (參考文獻) 25. Dodson, K. M., Hofmann Hubert. F., Ramani G. S. and Yedlin D. K., Adapting CMMI for Acquisition Organizations: A Preliminary Report, Software Engineering Institute Handbook, CMU/SEI-2006-SR-005, Pittsburgh, PA, 2006, http://www.sei.cmu.edu/pub/documents/06.reports/pdf/06sr005.pdf .zh_TW
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dc.relation.reference (參考文獻) 27. Gibson, D. L., Goldenson, D. R. and Kost K., Performance Results of CMMI-Based Process Improvement, pp.4, 2006.zh_TW
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