學術產出-Theses
Article View/Open
Publication Export
-
題名 建立行動服務的組織轉變能力: 以展覽規劃者為個案研究
Building organization change capability for the adoption of the mobile service: a case study of the exhibition organizer作者 羅介壕
Lo, Chieh Hao貢獻者 張欣綠
Chang, Hsin Lu
羅介壕
Lo, Chieh Hao關鍵詞 行動服務
組織變革
會展產業
Organizational Transformation
Mobile Service
Change-readiness IT Capability
MICE日期 2010 上傳時間 5-Oct-2011 14:32:43 (UTC+8) 摘要 行動科技越來越廣泛地應用在我們的日常生活。不僅使用於溝通方面，對企業活動也有了很大的改變。隨著無線傳輸技術的進步，商業資訊可以立即傳遞到每一個人的手持設備，而不受時間地點的限制。許多公司試著採用這種方便的技術，作為他們新的服務策略。本篇基於Star Model架構的背景，研究公司採用行動服務為一種新的策略時，所應該具備的能力。根據個案研究的結果，我們發現了展覽組織者在採用行動服務應注重的一些關鍵因素：一個良好的IT環境、全組織學習、對市場的快速反應、靈活的結構、彈性流程、良好的訓練體系，以及一個適當的獎勵制度。
The mobile technology is applied in more and more aspects in our daily life. It is used not only in communication, but also business activities. With the great progress of wireless transmission, commercial information can be delivered to one’s handheld devices immediately, no matter where he or she is. Many companies attempt to introduce such convenient technology as their new strategy to perform their real-time services. Individual-oriented information delivery is also a beneficial function for these companies. This research examined the star-model framework in the context of mobile service as a new strategy. With a case study, we found some critical factors that an exhibition organizer should focus on when implementing a mobile IT project: a good IT environment, company-wide learning, quick response, flexible structure, elastic processes, a good training system, and an appropriate performance-based reward system.參考文獻 Agarwal, R. and Sambamurthy, V., Principles and Models for Organizing the IT Function, MIS Quarterly, March 2002, Vol. 1 Issue 1, pp. 1-16.
Applegate, L. M. and Elam, J. J., New Information Systems Leaders: A Changing Role in a Changing World, MIS Quarterly, 1992, pp. 469-490.
Bahrami, H., The Emerging Flexible Organization: Perspectives from Silicon Valley, California Management Review, Summer 1992, pp. 33-52.
Barley, S. R., The Alignment of Technology and Structure through Roles and Networks, Administrative Science Quarterly, March 1990, Vol. 35 Issue 1, p61-103.
Bass, B. M., Transformational Leadership: Industrial, Military, and Educational Impact, Mahwah, NJ: Lawrence Erlbaum Associates, 1997.
Bass, B. M. & Avolio, B. J. eds., Improving Organizational Effectiveness through Transformational Leadership, New York: Sage, 1994.
Bharadwaj, A. S., A Resource-Based Perspective on Information Technology Capability and Firm Performance: An Empirical Investigation, MIS Quarterly, March 2000, Vol. 24 Issue 1, pp. 169-196.
Bhatt, G. and Grover, V., Types of Information Technology Capabilities and Their Role in Competitive Advantage: An Empirical Study, Journal of Management Information Systems, Vol. 22, No. 2, Fall 2005, pp. 253-277.
Bititci, U.S. and Muir, D., Business Process Definition: A Bottom-Up Approach, International Journal of Operations & Production Management, 1997, Vol. 17 Issue 4, pp. 365-374.
Bowen, D. E., Ledford, G. E. and Nathan, B. R., Hiring for the Organization, Not the Job, Academy of Management Executive, November 1991, Vol. 5 Issue 4, pp. 35-51.
Brady, T., and Targett, D., Strategic Information Systems in the Banking Sector: Holy Grail or Poison Chalice, Technology Analysis & Strategic Management (7:4), 1995, pp. 387-406.
Brown, A., Organizational Culture, Pitman Publishing, 1995.
Burns, J. M., Leadership, Harper & Row: New York, 1978.
Byrd, T. A., Turner, D. E., Measuring the Flexibility of Information Technology Infrastructure: Exploratory Analysis of a Construct, Journal of Management Information Systems, Summer 2000, Vol. 17 Issue 1, pp. 167-208.
Chen, C. K. and Tsai, C. H., Developing a Process Re-Engineering-Oriented Organizational Change Exploratory Simulation System (PROCESS), International Journal of Production Research, 2008, Vol. 46, No. 16, pp. 4463-4482.
Chen, D. Q., Mocker, M., Preston, D. S. and Teubner, A., Information Systems Strategy: Reconceptualization, Measurement, and Implications, MIS Quarterly, June 2010, Vol. 34 Issue 2, p233-A8
Clark, C. E., Cavanaugh, N. C., Brown, C. V., and Sambamurthy, V., Building Change-Readiness Capabilities in the IS Organization: Insights From the Bell Atlantic Experience, MIS Quarterly, December 1997, Vol. 21 Issue 4, pp. 425-455.
Clarke III, I., Emerging Value Propositions for M-commerce, Journal of Business Strategies, Fall 2008, Vol. 25 Issue 2, pp. 41-57.
Claudio, C. and R. Manzur, Information technology, international marketing and foreign subsidiaries market share, Multinational Business Review 6(1), Spring 1998, pp. 36-45.
Daft, R. L., Understanding the Theory and Design of Organizations, Mason: Thomson, South-Western, 2007.
De Cock, C. and Hipkin, I., TQM and BPR: beyond the beyond myth,Journal of Management Studies, September 1997, Vol. 34 Issue 5, pp. 659-675.
Duhan, S., Levy, M., and Powell, P., Information Systems Strategies in Knowledge-Based SME’s: The Role of Core Competencies, European Journal of Information Systems (10:1), 2001, pp. 25-40.
Dyer, J. H., Nobeoka, K., Creating and Managing a High-Performance Knowledge-Sharing Network: The Toyota Case, Strategic Management Journal, March 2000, Vol. 21 Issue 3, pp. 345-367.
Earl, M. J., Management Strategies for Information Technology, London: Prentice Hall, 1989.
Earl, M. J. and Feeny, D. F., Is Your CIO Adding Value? Sloan Management Review, Spring 1994, pp. 11-20.
Eisenhardt, K. M. and Martin, J. A., Dynamic Capabilities: What Are They? Strategic Management Journal, October/November 2000, pp. 1105-1121.
Feeny, D. F. and Willcocks, L. P., Core IS Capabilities for Exploiting Information Technology, Sloan Management Review, Spring 1998, pp. 9-21.
Galbraith, J. R., Designing Organizations: An Executive Briefing on Strategy, Structure, and Process, Jossey-Bass Publishers, San Francisco, 1995.
Galliers, R. D., Reflections on Information Systems Strategizing, In The Social Study of Information and Communication Technology: Innovation, Actors, and Contexts, C. Avgerou, C. Ciborra & F. Land (Eds.), Oxford, UK: Oxford University Press, pp. 231-262.
Ghoshal, S. and Bartlett, C. A., Changing the Role of Top Management: Beyond Structure to Processes, Harvard Business Review, January/February 1995, Vol. 73 Issue 1, pp. 86-96.
Grant, R. M., Prospering in Dynamically- Competitive Environments: Organizational Capability as Knowledge Integration, Organization Science, July/August 1996, Vol. 7 Issue 4, pp. 375-387.
Grant, R. M., Toward a Knowledge-Based Theory of the Firm, Strategic Management Journal, Vol. 17, Special Issue: Knowledge and the Firm, Winter 1996, pp. 109-122.
Grover, V., Jeong, S.R., Kettinger, W. J. and Lee, C. C., The Chief Information Officer: A Study of Managerial Roles, Journal of Management Information Systems, Vol. 10, No. 2, Fall 1993, pp. 107-130.
Gupta, N., Ledford, G. E., Jenkins, G. D. and and Doty, D. H., Survey Based Prescriptions for Skill-Based Pay, ACA Journal, 1992, pp. 50-61.
Hamel, G. and Prahalad, C. K., Competing for the Future: Breakthrough Strategies for Seizing Control of Your Industry and Creating the Markets of Tomorrow, Harvard Business School Press, Boston, 1994.
Harkness, W. L., Kettinger, W. J., Segars, A. H., Sustaining Process Improvement and Innovation in the Information Services Function: Lessons Learned at the Bose Corporation, MIS Quarterly, September 1996, Vol. 20 Issue 3, pp. 257-257.
Hatch, M. J., Organization Theory (Modern, Symbolic and Postmodern Descriptive), Hassan Danayi FArd, Tehran, Afkar, 2006.
Hidding, G. J., Sustaining Strategic IT Advantage in the Information Age: How Strategy Paradigms Differ by Speed, Journal of Strategic Information Systems (10:3), 2001, pp. 201-222.
Hoyte, D. S. and Greenwood, R. A., Journey to the North Face: A Guide to Business Transformation, Academy of Strategic Management Journal, Vol. 6, January 2007, pp. 91-104.
Katzy, B., Dissel, M. and Blindow, F., Dynamic Capabilities for Entrepreneurial Venturing; The Siemens ICE Case, Management of Technology: Growth through Business, Innovation and Entrepreneurship, Oxford, Pergamon Press, 2003.
Kerr, J. and Slocum, J. W., Jr., Managing Corporate Culture Through Reward Systems, Academy of Management Executive, May 1987, Vol. 1 Issue 2, pp. 99-107.
Kim, S. and Lee, H., The Impact of Organizational Context and Information Technology on Employee Knowledge-Sharing Capabilities, Public Administration Review, May 2006, Vol. 66 Issue 3, pp. 370-385.
Lawler, E. E., From the Ground Up: Six Principles for Building the New Logic Corporation, Jossey-Bass, San Francisco Publishers, 1996.
Leonard-Barton, D., Core Capabilities and Core Rigidities: A Paradox in Managing New Product Development, Strategic Management Journal, Vol. 13, Special Issue: Strategy Process: Managing Corporate Self-Renewal, Summer 1992, pp. 111-125
Magliocca, L. A. and Christakis, A. N., Creating Transforming Leadership for Organizational Change: the CogniScope System Approach, Systems Research & Behavioral Science, May/June 2001, Vol. 18 Issue 3, pp. 259-277.
Mahmoody, S. M., Information Systems in Management, Tehran University Publications Institute, 2007.
Mellin, J., Creating Competitive Advantage from an FMC Strategy in a Traditional Telecoms Environment, Journal of Telecommunications Management, 2009, Vol. 2 Issue 1, pp. 14-19.
Biljana, B. M., Role of the Reward System in Managing Changes of Organizational Culture, Economic annals 2007, Vol. Issue 174-175, pp. 9-27.
Mohrman, S. A., Cohen, S. G. and Mohrman, A. M., Designing Team-Based Organizations: New Forms for Knowledge Work, Jossey-Bass, San Francisco Publishers, 1995.
Moorman, C. and Miner, A. S., Organizational improvisation and organizational memory, Academy Management Review 23(4), 1998, pp. 698-723.
Nadler, D. A. and Tushman, M. L., Designing Organizations that Have Good Ft: A Framework for Understanding New Architectures, in Organizational Architecture: Designs for Changing Organizations, D. A. Nadler, M. S. Gerstein, and R. B. Shaw, and Associates, Eds. San Francisco, CA: Jossey-Bass, 1992, pp. 39–56.
Nolan, R. L., and Croson, D. C., Creative Destruction: A Six Stage Process for Transforming the Organization, Harvard Business School Press, Boston, 1995.
Pisano, G. P., Knowledge, Integration, and the Locus of Learning: an Empirical Analysis of Process Development, Strategic Management Journal, Vol. 15, Special Issue: Competitive Organizational Behavior, Winter 1994, pp. 85-100.
Prasad, V. K., Ramamurthy, K. and Naidu, G. M., The Influence of Internet-Marketing Integration on Marketing Competencies and Export Performance, Journal of International Marketing, 2001, Vol. 9 Issue 4, pp. 82-111.
Preston, D. and Karahanna, E., How to Develop a Shared Vision: The Key to Strategic Alignment, MIS Quarterly Executive, Vol. 8, No. 1, 2009, pp. 1-8.
Purwanti, Y., Pasaribu, N. R. and Lumbantobing, P., Leveraging the Quality of Knowledge Sharing By Implementing Reward Program and Performance Management System, Proceedings of the European Conference on Intellectual Capital, 2010, pp. 499-503.
Ray, G., Muhanna, W. A. and Barney, J. B., Information Technology and the Performance of the Customer Service Process: A Resource-Based Analysis, MIS Quarterly, December 2005, Vol. 29 Issue 4, pp. 625-652.
Robins, S., Organizational Theory (Structure and Organizational Plan), Translated by Mahdi Alvani and Hassan Danayi Fard, Safar Publications, 2008.
Rockart, J. F., Earl, M. J., and Ross, J. W., Eight Imperatives for the New IT Organization, Sloan Management Review (38:1), Fall 1996, pp. 43-56.
Ross, J. W., Beath, C. M., and Goodhue, D. L., Develop Long-Term Competitiveness Through IT Assets, Sloan Management Review (38:1), 1996, pp. 31-42.
Schreyögg, G. and Kliesch-Eberl, M., How Dynamic can Organizational Capabilities Be? Towards a Dual-Process Model of Capability Dynamization, Strategic Management Journal, September 2007, Vol. 28 Issue 9, pp. 913-933.
Shuster, J. R. and Zingheim, P. K., The New Pay: Linking Employee and Organizational Performance, New York: Lexington, 1992.
Silva, L. and Hirschheim, R., Fighting Against Windmills: Strategic Information Systems and Organizational Deep Structures, MIS Quarterly, June 2007, Vol. 31 No. 2, pp. 327-354.
Sinkula, J. M., Baker, W. E. and Noordewier, T., A framework for market-based organizational learning: Linking values, knowledge, and behavior, Journal of the Academy of Marketing Science 25(4), 1997, pp. 305-318
Smaltz, D., Sambamurthy, V. and Agarwal, R., The Antecedents of CIO Role Effectiveness in Organizations: An Empirical Study in the Healthcare Sector, Engineering Management, IEEE Transactions on, May 2006, Vol.53 Issue2, pp. 207-222.
Soliman F., Optimum Level of Process Mapping and Least Cost Business Process Re-Engineering, International Journal of Operations & Production Management, Volume 18, No. 910, 1998, pp. 810-816.
Somers, T. M. and Nelson, K., The Impact of Critical Success Factors across the Stages of Enterprise Resource Planning Implementations, Proceedings of the 34th Hawaii International Conference on Systems Sciences (HICSS-3), January 3–6 Maui, Hawaii, 2001.
Teece, D. J., Pisano, G. and Shuen, A., Dynamic Capabilities and Strategic Management, Strategic Management Journal, Vol. 18, No. 7, August 1997, pp. 509-533.
Tushman, M. L. and O`Reilly III, C. A., Ambidextrous Organizations: Managing Evolutionary and Revolutionary Change, California Management Review, Summer 1996, Vol. 38 Issue 4, pp. 8-30.
Verona, G., A resource-based view of product development, Academy Management Review 24(1), 1999, pp. 132-142.
Yin, R. K., Case study research: design and methods, Sage Publications, Thousand Oaks, CA, 2003.
Zareei Matin, H., The Basics of Organization and Management, Tehran University Publications Institute, 2003.
Zhang, M. and Tansuhaj, P., Organizational Culture, Information Technology Capability, and Performance: The Case of Born Global Firms, Multinational Business Review, Fall2007, Vol. 15 Issue 3, pp. 43-77.
Zhao, Y. and Liu, Y., How to Change an Organization to Fit the Dynamic Environment: A Case Study on a Telecom Company of China, International Journal of Business & Management, May 2010, Vol. 5 Issue 5, pp. 226-234.描述 碩士
國立政治大學
資訊管理研究所
97356023
99資料來源 http://thesis.lib.nccu.edu.tw/record/#G0097356023 資料類型 thesis dc.contributor.advisor 張欣綠 zh_TW dc.contributor.advisor Chang, Hsin Lu en_US dc.contributor.author (Authors) 羅介壕 zh_TW dc.contributor.author (Authors) Lo, Chieh Hao en_US dc.creator (作者) 羅介壕 zh_TW dc.creator (作者) Lo, Chieh Hao en_US dc.date (日期) 2010 en_US dc.date.accessioned 5-Oct-2011 14:32:43 (UTC+8) - dc.date.available 5-Oct-2011 14:32:43 (UTC+8) - dc.date.issued (上傳時間) 5-Oct-2011 14:32:43 (UTC+8) - dc.identifier (Other Identifiers) G0097356023 en_US dc.identifier.uri (URI) http://nccur.lib.nccu.edu.tw/handle/140.119/51211 - dc.description (描述) 碩士 zh_TW dc.description (描述) 國立政治大學 zh_TW dc.description (描述) 資訊管理研究所 zh_TW dc.description (描述) 97356023 zh_TW dc.description (描述) 99 zh_TW dc.description.abstract (摘要) 行動科技越來越廣泛地應用在我們的日常生活。不僅使用於溝通方面，對企業活動也有了很大的改變。隨著無線傳輸技術的進步，商業資訊可以立即傳遞到每一個人的手持設備，而不受時間地點的限制。許多公司試著採用這種方便的技術，作為他們新的服務策略。本篇基於Star Model架構的背景，研究公司採用行動服務為一種新的策略時，所應該具備的能力。根據個案研究的結果，我們發現了展覽組織者在採用行動服務應注重的一些關鍵因素：一個良好的IT環境、全組織學習、對市場的快速反應、靈活的結構、彈性流程、良好的訓練體系，以及一個適當的獎勵制度。 zh_TW dc.description.abstract (摘要) The mobile technology is applied in more and more aspects in our daily life. It is used not only in communication, but also business activities. With the great progress of wireless transmission, commercial information can be delivered to one’s handheld devices immediately, no matter where he or she is. Many companies attempt to introduce such convenient technology as their new strategy to perform their real-time services. Individual-oriented information delivery is also a beneficial function for these companies. This research examined the star-model framework in the context of mobile service as a new strategy. With a case study, we found some critical factors that an exhibition organizer should focus on when implementing a mobile IT project: a good IT environment, company-wide learning, quick response, flexible structure, elastic processes, a good training system, and an appropriate performance-based reward system. en_US dc.description.tableofcontents CHAPTER ONE: INTRODUCTION 11.1 Research Motivations 11.2 Research Objectives 31.3 Research Question 41.4 Research Arrangement 4CHAPTER TWO: LITERATURE REVIEW 52.1 Star Model 52.2 Change-Readiness IT Capability 72.3 Flexible Structure 92.4 Process Design 92.5 People Skills 102.6 Reward System 11CHAPTER THREE: RESEARCH FRAMEWORK 123.1 Strategy 133.1.1 Change-Readiness IT Capability 133.1.2 Organizational Learning 133.1.3 Quick Response to the Market 143.2 Structure 143.2.1 Skill Center 153.2.2 Business House 153.2.3 Relationship Management Center 153.2.4 Project Management Pool 163.3 Process 163.4 People 173.4.1 New Employee Recruiting 173.4.2 Training 173.4.3 Leadership 183.5 Reward System 18CHAPTER FOUR: RESEARCH METHODOLOGY 204.1 Research Plan 204.2 Case Background 214.2.1 Taiwan External Trade Development Council 224.2.2 Service Science Research Center in National Chengchi University 234.3 System Background in the Case 234.4 Data Collection 25CHAPTER FIVE: RESULTS AND DISCUSSION 275.1 Case Analysis 275.1.1 Strategy 275.1.2 Structure 285.1.3 Process 295.1.4 People 295.1.5 Reward System 305.2 Findings 305.2.1 Strategy 315.2.2 Structure 315.2.3 Process 325.2.4 People 325.2.5 Reward System 32CHAPTER SIX: CONCLUSION 336.1 Summary 336.2 Limitations and Implications for Future Research 33REFERENCE 35Appendix A: Question List of the Interview (Chinese) 41 zh_TW dc.language.iso en_US - dc.source.uri (資料來源) http://thesis.lib.nccu.edu.tw/record/#G0097356023 en_US dc.subject (關鍵詞) 行動服務 zh_TW dc.subject (關鍵詞) 組織變革 zh_TW dc.subject (關鍵詞) 會展產業 zh_TW dc.subject (關鍵詞) Organizational Transformation en_US dc.subject (關鍵詞) Mobile Service en_US dc.subject (關鍵詞) Change-readiness IT Capability en_US dc.subject (關鍵詞) MICE en_US dc.title (題名) 建立行動服務的組織轉變能力: 以展覽規劃者為個案研究 zh_TW dc.title (題名) Building organization change capability for the adoption of the mobile service: a case study of the exhibition organizer en_US dc.type (資料類型) thesis en dc.relation.reference (參考文獻) Agarwal, R. and Sambamurthy, V., Principles and Models for Organizing the IT Function, MIS Quarterly, March 2002, Vol. 1 Issue 1, pp. 1-16. zh_TW dc.relation.reference (參考文獻) Applegate, L. M. and Elam, J. J., New Information Systems Leaders: A Changing Role in a Changing World, MIS Quarterly, 1992, pp. 469-490. zh_TW dc.relation.reference (參考文獻) Bahrami, H., The Emerging Flexible Organization: Perspectives from Silicon Valley, California Management Review, Summer 1992, pp. 33-52. zh_TW dc.relation.reference (參考文獻) Barley, S. R., The Alignment of Technology and Structure through Roles and Networks, Administrative Science Quarterly, March 1990, Vol. 35 Issue 1, p61-103. zh_TW dc.relation.reference (參考文獻) Bass, B. M., Transformational Leadership: Industrial, Military, and Educational Impact, Mahwah, NJ: Lawrence Erlbaum Associates, 1997. zh_TW dc.relation.reference (參考文獻) Bass, B. M. & Avolio, B. J. eds., Improving Organizational Effectiveness through Transformational Leadership, New York: Sage, 1994. zh_TW dc.relation.reference (參考文獻) Bharadwaj, A. S., A Resource-Based Perspective on Information Technology Capability and Firm Performance: An Empirical Investigation, MIS Quarterly, March 2000, Vol. 24 Issue 1, pp. 169-196. zh_TW dc.relation.reference (參考文獻) Bhatt, G. and Grover, V., Types of Information Technology Capabilities and Their Role in Competitive Advantage: An Empirical Study, Journal of Management Information Systems, Vol. 22, No. 2, Fall 2005, pp. 253-277. zh_TW dc.relation.reference (參考文獻) Bititci, U.S. and Muir, D., Business Process Definition: A Bottom-Up Approach, International Journal of Operations & Production Management, 1997, Vol. 17 Issue 4, pp. 365-374. zh_TW dc.relation.reference (參考文獻) Bowen, D. E., Ledford, G. E. and Nathan, B. R., Hiring for the Organization, Not the Job, Academy of Management Executive, November 1991, Vol. 5 Issue 4, pp. 35-51. zh_TW dc.relation.reference (參考文獻) Brady, T., and Targett, D., Strategic Information Systems in the Banking Sector: Holy Grail or Poison Chalice, Technology Analysis & Strategic Management (7:4), 1995, pp. 387-406. zh_TW dc.relation.reference (參考文獻) Brown, A., Organizational Culture, Pitman Publishing, 1995. zh_TW dc.relation.reference (參考文獻) Burns, J. M., Leadership, Harper & Row: New York, 1978. zh_TW dc.relation.reference (參考文獻) Byrd, T. A., Turner, D. E., Measuring the Flexibility of Information Technology Infrastructure: Exploratory Analysis of a Construct, Journal of Management Information Systems, Summer 2000, Vol. 17 Issue 1, pp. 167-208. zh_TW dc.relation.reference (參考文獻) Chen, C. K. and Tsai, C. H., Developing a Process Re-Engineering-Oriented Organizational Change Exploratory Simulation System (PROCESS), International Journal of Production Research, 2008, Vol. 46, No. 16, pp. 4463-4482. zh_TW dc.relation.reference (參考文獻) Chen, D. Q., Mocker, M., Preston, D. S. and Teubner, A., Information Systems Strategy: Reconceptualization, Measurement, and Implications, MIS Quarterly, June 2010, Vol. 34 Issue 2, p233-A8 zh_TW dc.relation.reference (參考文獻) Clark, C. E., Cavanaugh, N. C., Brown, C. V., and Sambamurthy, V., Building Change-Readiness Capabilities in the IS Organization: Insights From the Bell Atlantic Experience, MIS Quarterly, December 1997, Vol. 21 Issue 4, pp. 425-455. zh_TW dc.relation.reference (參考文獻) Clarke III, I., Emerging Value Propositions for M-commerce, Journal of Business Strategies, Fall 2008, Vol. 25 Issue 2, pp. 41-57. zh_TW dc.relation.reference (參考文獻) Claudio, C. and R. Manzur, Information technology, international marketing and foreign subsidiaries market share, Multinational Business Review 6(1), Spring 1998, pp. 36-45. zh_TW dc.relation.reference (參考文獻) Daft, R. L., Understanding the Theory and Design of Organizations, Mason: Thomson, South-Western, 2007. zh_TW dc.relation.reference (參考文獻) De Cock, C. and Hipkin, I., TQM and BPR: beyond the beyond myth,Journal of Management Studies, September 1997, Vol. 34 Issue 5, pp. 659-675. zh_TW dc.relation.reference (參考文獻) Duhan, S., Levy, M., and Powell, P., Information Systems Strategies in Knowledge-Based SME’s: The Role of Core Competencies, European Journal of Information Systems (10:1), 2001, pp. 25-40. zh_TW dc.relation.reference (參考文獻) Dyer, J. H., Nobeoka, K., Creating and Managing a High-Performance Knowledge-Sharing Network: The Toyota Case, Strategic Management Journal, March 2000, Vol. 21 Issue 3, pp. 345-367. zh_TW dc.relation.reference (參考文獻) Earl, M. J., Management Strategies for Information Technology, London: Prentice Hall, 1989. zh_TW dc.relation.reference (參考文獻) Earl, M. J. and Feeny, D. F., Is Your CIO Adding Value? Sloan Management Review, Spring 1994, pp. 11-20. zh_TW dc.relation.reference (參考文獻) Eisenhardt, K. M. and Martin, J. A., Dynamic Capabilities: What Are They? Strategic Management Journal, October/November 2000, pp. 1105-1121. zh_TW dc.relation.reference (參考文獻) Feeny, D. F. and Willcocks, L. P., Core IS Capabilities for Exploiting Information Technology, Sloan Management Review, Spring 1998, pp. 9-21. zh_TW dc.relation.reference (參考文獻) Galbraith, J. R., Designing Organizations: An Executive Briefing on Strategy, Structure, and Process, Jossey-Bass Publishers, San Francisco, 1995. zh_TW dc.relation.reference (參考文獻) Galliers, R. D., Reflections on Information Systems Strategizing, In The Social Study of Information and Communication Technology: Innovation, Actors, and Contexts, C. Avgerou, C. Ciborra & F. Land (Eds.), Oxford, UK: Oxford University Press, pp. 231-262. zh_TW dc.relation.reference (參考文獻) Ghoshal, S. and Bartlett, C. A., Changing the Role of Top Management: Beyond Structure to Processes, Harvard Business Review, January/February 1995, Vol. 73 Issue 1, pp. 86-96. zh_TW dc.relation.reference (參考文獻) Grant, R. M., Prospering in Dynamically- Competitive Environments: Organizational Capability as Knowledge Integration, Organization Science, July/August 1996, Vol. 7 Issue 4, pp. 375-387. zh_TW dc.relation.reference (參考文獻) Grant, R. M., Toward a Knowledge-Based Theory of the Firm, Strategic Management Journal, Vol. 17, Special Issue: Knowledge and the Firm, Winter 1996, pp. 109-122. zh_TW dc.relation.reference (參考文獻) Grover, V., Jeong, S.R., Kettinger, W. J. and Lee, C. C., The Chief Information Officer: A Study of Managerial Roles, Journal of Management Information Systems, Vol. 10, No. 2, Fall 1993, pp. 107-130. zh_TW dc.relation.reference (參考文獻) Gupta, N., Ledford, G. E., Jenkins, G. D. and and Doty, D. H., Survey Based Prescriptions for Skill-Based Pay, ACA Journal, 1992, pp. 50-61. zh_TW dc.relation.reference (參考文獻) Hamel, G. and Prahalad, C. K., Competing for the Future: Breakthrough Strategies for Seizing Control of Your Industry and Creating the Markets of Tomorrow, Harvard Business School Press, Boston, 1994. zh_TW dc.relation.reference (參考文獻) Harkness, W. L., Kettinger, W. J., Segars, A. H., Sustaining Process Improvement and Innovation in the Information Services Function: Lessons Learned at the Bose Corporation, MIS Quarterly, September 1996, Vol. 20 Issue 3, pp. 257-257. zh_TW dc.relation.reference (參考文獻) Hatch, M. J., Organization Theory (Modern, Symbolic and Postmodern Descriptive), Hassan Danayi FArd, Tehran, Afkar, 2006. zh_TW dc.relation.reference (參考文獻) Hidding, G. J., Sustaining Strategic IT Advantage in the Information Age: How Strategy Paradigms Differ by Speed, Journal of Strategic Information Systems (10:3), 2001, pp. 201-222. zh_TW dc.relation.reference (參考文獻) Hoyte, D. S. and Greenwood, R. A., Journey to the North Face: A Guide to Business Transformation, Academy of Strategic Management Journal, Vol. 6, January 2007, pp. 91-104. zh_TW dc.relation.reference (參考文獻) Katzy, B., Dissel, M. and Blindow, F., Dynamic Capabilities for Entrepreneurial Venturing; The Siemens ICE Case, Management of Technology: Growth through Business, Innovation and Entrepreneurship, Oxford, Pergamon Press, 2003. zh_TW dc.relation.reference (參考文獻) Kerr, J. and Slocum, J. W., Jr., Managing Corporate Culture Through Reward Systems, Academy of Management Executive, May 1987, Vol. 1 Issue 2, pp. 99-107. zh_TW dc.relation.reference (參考文獻) Kim, S. and Lee, H., The Impact of Organizational Context and Information Technology on Employee Knowledge-Sharing Capabilities, Public Administration Review, May 2006, Vol. 66 Issue 3, pp. 370-385. zh_TW dc.relation.reference (參考文獻) Lawler, E. E., From the Ground Up: Six Principles for Building the New Logic Corporation, Jossey-Bass, San Francisco Publishers, 1996. zh_TW dc.relation.reference (參考文獻) Leonard-Barton, D., Core Capabilities and Core Rigidities: A Paradox in Managing New Product Development, Strategic Management Journal, Vol. 13, Special Issue: Strategy Process: Managing Corporate Self-Renewal, Summer 1992, pp. 111-125 zh_TW dc.relation.reference (參考文獻) Magliocca, L. A. and Christakis, A. N., Creating Transforming Leadership for Organizational Change: the CogniScope System Approach, Systems Research & Behavioral Science, May/June 2001, Vol. 18 Issue 3, pp. 259-277. zh_TW dc.relation.reference (參考文獻) Mahmoody, S. M., Information Systems in Management, Tehran University Publications Institute, 2007. zh_TW dc.relation.reference (參考文獻) Mellin, J., Creating Competitive Advantage from an FMC Strategy in a Traditional Telecoms Environment, Journal of Telecommunications Management, 2009, Vol. 2 Issue 1, pp. 14-19. zh_TW dc.relation.reference (參考文獻) Biljana, B. M., Role of the Reward System in Managing Changes of Organizational Culture, Economic annals 2007, Vol. Issue 174-175, pp. 9-27. zh_TW dc.relation.reference (參考文獻) Mohrman, S. A., Cohen, S. G. and Mohrman, A. M., Designing Team-Based Organizations: New Forms for Knowledge Work, Jossey-Bass, San Francisco Publishers, 1995. zh_TW dc.relation.reference (參考文獻) Moorman, C. and Miner, A. S., Organizational improvisation and organizational memory, Academy Management Review 23(4), 1998, pp. 698-723. zh_TW dc.relation.reference (參考文獻) Nadler, D. A. and Tushman, M. L., Designing Organizations that Have Good Ft: A Framework for Understanding New Architectures, in Organizational Architecture: Designs for Changing Organizations, D. A. Nadler, M. S. Gerstein, and R. B. Shaw, and Associates, Eds. San Francisco, CA: Jossey-Bass, 1992, pp. 39–56. zh_TW dc.relation.reference (參考文獻) Nolan, R. L., and Croson, D. C., Creative Destruction: A Six Stage Process for Transforming the Organization, Harvard Business School Press, Boston, 1995. zh_TW dc.relation.reference (參考文獻) Pisano, G. P., Knowledge, Integration, and the Locus of Learning: an Empirical Analysis of Process Development, Strategic Management Journal, Vol. 15, Special Issue: Competitive Organizational Behavior, Winter 1994, pp. 85-100. zh_TW dc.relation.reference (參考文獻) Prasad, V. K., Ramamurthy, K. and Naidu, G. M., The Influence of Internet-Marketing Integration on Marketing Competencies and Export Performance, Journal of International Marketing, 2001, Vol. 9 Issue 4, pp. 82-111. zh_TW dc.relation.reference (參考文獻) Preston, D. and Karahanna, E., How to Develop a Shared Vision: The Key to Strategic Alignment, MIS Quarterly Executive, Vol. 8, No. 1, 2009, pp. 1-8. zh_TW dc.relation.reference (參考文獻) Purwanti, Y., Pasaribu, N. R. and Lumbantobing, P., Leveraging the Quality of Knowledge Sharing By Implementing Reward Program and Performance Management System, Proceedings of the European Conference on Intellectual Capital, 2010, pp. 499-503. zh_TW dc.relation.reference (參考文獻) Ray, G., Muhanna, W. A. and Barney, J. B., Information Technology and the Performance of the Customer Service Process: A Resource-Based Analysis, MIS Quarterly, December 2005, Vol. 29 Issue 4, pp. 625-652. zh_TW dc.relation.reference (參考文獻) Robins, S., Organizational Theory (Structure and Organizational Plan), Translated by Mahdi Alvani and Hassan Danayi Fard, Safar Publications, 2008. zh_TW dc.relation.reference (參考文獻) Rockart, J. F., Earl, M. J., and Ross, J. W., Eight Imperatives for the New IT Organization, Sloan Management Review (38:1), Fall 1996, pp. 43-56. zh_TW dc.relation.reference (參考文獻) Ross, J. W., Beath, C. M., and Goodhue, D. L., Develop Long-Term Competitiveness Through IT Assets, Sloan Management Review (38:1), 1996, pp. 31-42. zh_TW dc.relation.reference (參考文獻) Schreyögg, G. and Kliesch-Eberl, M., How Dynamic can Organizational Capabilities Be? Towards a Dual-Process Model of Capability Dynamization, Strategic Management Journal, September 2007, Vol. 28 Issue 9, pp. 913-933. zh_TW dc.relation.reference (參考文獻) Shuster, J. R. and Zingheim, P. K., The New Pay: Linking Employee and Organizational Performance, New York: Lexington, 1992. zh_TW dc.relation.reference (參考文獻) Silva, L. and Hirschheim, R., Fighting Against Windmills: Strategic Information Systems and Organizational Deep Structures, MIS Quarterly, June 2007, Vol. 31 No. 2, pp. 327-354. zh_TW dc.relation.reference (參考文獻) Sinkula, J. M., Baker, W. E. and Noordewier, T., A framework for market-based organizational learning: Linking values, knowledge, and behavior, Journal of the Academy of Marketing Science 25(4), 1997, pp. 305-318 zh_TW dc.relation.reference (參考文獻) Smaltz, D., Sambamurthy, V. and Agarwal, R., The Antecedents of CIO Role Effectiveness in Organizations: An Empirical Study in the Healthcare Sector, Engineering Management, IEEE Transactions on, May 2006, Vol.53 Issue2, pp. 207-222. zh_TW dc.relation.reference (參考文獻) Soliman F., Optimum Level of Process Mapping and Least Cost Business Process Re-Engineering, International Journal of Operations & Production Management, Volume 18, No. 910, 1998, pp. 810-816. zh_TW dc.relation.reference (參考文獻) Somers, T. M. and Nelson, K., The Impact of Critical Success Factors across the Stages of Enterprise Resource Planning Implementations, Proceedings of the 34th Hawaii International Conference on Systems Sciences (HICSS-3), January 3–6 Maui, Hawaii, 2001. zh_TW dc.relation.reference (參考文獻) Teece, D. J., Pisano, G. and Shuen, A., Dynamic Capabilities and Strategic Management, Strategic Management Journal, Vol. 18, No. 7, August 1997, pp. 509-533. zh_TW dc.relation.reference (參考文獻) Tushman, M. L. and O`Reilly III, C. A., Ambidextrous Organizations: Managing Evolutionary and Revolutionary Change, California Management Review, Summer 1996, Vol. 38 Issue 4, pp. 8-30. zh_TW dc.relation.reference (參考文獻) Verona, G., A resource-based view of product development, Academy Management Review 24(1), 1999, pp. 132-142. zh_TW dc.relation.reference (參考文獻) Yin, R. K., Case study research: design and methods, Sage Publications, Thousand Oaks, CA, 2003. zh_TW dc.relation.reference (參考文獻) Zareei Matin, H., The Basics of Organization and Management, Tehran University Publications Institute, 2003. zh_TW dc.relation.reference (參考文獻) Zhang, M. and Tansuhaj, P., Organizational Culture, Information Technology Capability, and Performance: The Case of Born Global Firms, Multinational Business Review, Fall2007, Vol. 15 Issue 3, pp. 43-77. zh_TW dc.relation.reference (參考文獻) Zhao, Y. and Liu, Y., How to Change an Organization to Fit the Dynamic Environment: A Case Study on a Telecom Company of China, International Journal of Business & Management, May 2010, Vol. 5 Issue 5, pp. 226-234. zh_TW
