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題名 科技產品內外部屬性消費價值之聯合分析-以智慧型手機為例
Applying Conjoint Analysis on Consumer Value of Smartphone
作者 吳思佳
貢獻者 樓永堅
吳思佳
關鍵詞 消費價值
產品屬性
聯合分析法
智慧型手機
日期 2009
上傳時間 11-Oct-2011 16:48:40 (UTC+8)
摘要 智慧型手機在市場上已逐漸蔚為主流,而隨著市場不斷地蓬勃發展,手機品牌商為了增加自身產品的差異化,除了不斷強化產品的實體性能外,也提供越來越豐富的附加功能,使得手機發展的脈絡朝著「實用與享樂合一」的方向前進。因此對於品牌商而言,如何能投消費者所好,擬訂出有效的行銷策略,值得探討。
因此本研究之目的在探討消費者購買智慧型手機時傾向重視實用性功能還是享樂性功能,以及內、外部屬性的相對重要性,並分析不同市場區隔的消費者對屬性的偏好是否有差異,以提供業者制定行銷策略上的建議。本研究採用聯合分析法,本研究所獲得之實證結果如下:
1.整體受測者之實證結果:
屬性偏好依序為:產品價格> 品牌> CPU規格>相機畫素>多媒體播放功能> 電子郵件;智慧型手機「實用屬性」的相對重要性高於「享樂屬性」,而且對「外部屬性」的重視程度高於「內部屬性」。
2.科技態度區隔之實證結果:
(1)科技追求型:最重視品牌,實用屬性的重視程度高於享樂屬性;以31歲以上,月收入為中、高所得的消費者為主。
(2)務實導向型:以30歲以下,月所得2萬元以下之消費者為主,最重視產品實體屬性所提供的實用價值,以及產品價格。
(3)享樂先驅型:以男性消費者、月收入為中所得之消費者為主,對享樂屬性的重視程度高於實用屬性,而且比其他消費者更早採用最新產品。
(4)娛樂導向型:以30歲以下、月所得在4萬元以下的消費者為主;對享樂屬性的重視程度高於實用屬性,但較少關注最新科技產品。
3.以重視之屬性為區隔之實證結果:
(1)品牌導向群:以男性、31歲以上、高所得之消費者占多數。
(2)實用導向群:最重視「CPU規格」,此集群消費者的輪廓為男性,30歲以下,中所得之非學生族群占多數。
(3)全面考量群:各個產品屬性的相對重要性差異不大;男女比例相當,以25歲以下,中低所得者為主。
(4)價格導向群:以女性,30歲以下,低所得者的學生為主。
(5)女性消費者較重視產品價格,男性則產品品牌。高所得消費者最重視產品品牌;中低所得者則較傾向全面考量產品的特性,以及產品價格。
參考文獻 一、中文部份
1.Mark E.Parry ,林宜萱譯(2002),策略行銷管理-發揮產品優勢打入利基市場的高效策略,美商麥格羅‧希爾
2.王東澤(2005),「電子書市場認知與消費傾向之探討」,國立成功大學高階管理碩士在職專班論文
3.王祖康(2001),「以消費者特性、新科技特性探討消費者採用第三代行動通訊服務之關鍵因素研究」,國立台北商業技術學院商學研究所碩士論文
4.方嘉儷(2006),「方法目的鏈模式應用於行動加值服務價值認知差異之研究」,國立成功大學電信管理研究所碩士論文
5.朱怡璇 (2004),「從個體的享樂與實用消費價值,探討廣告訴求呈現、產品功能屬性對廣告說服效果的影響-以科技產品為例」,國立政治大學廣播電視學研究所碩士論文
6.江芳韻 (2000),「我國行動電話服務消費價值之研究--系統行銷策略試擬」國立中正大學電訊傳播研究所碩士論文
7.李萬福(2008),「智慧型手機產品功能重視程度與使用程度關係之研究」,淡江大學管理科學研究所企業經營碩士在職專班碩士論文
8.林曉盈(2004), 「行動加值服務使用者之消費價值、使用動機及使用行為初探」, 國立中正大學電訊傳播研究所碩士論文 
9.林曉盈 (2004),「行動加值服務使用者之消費價值、使用動機及使用行為初探」, 國立中正大學電訊傳播研究所碩士論文 
10.林國音(2008),「影音娛樂手機之享樂價值研究」,輔仁大學資訊管理學系研究所碩士論文
11.拓墣產業研究所(2009),智慧型手機啟動市場新佈局,拓墣科技
12.連慧雯(2006),「手機廣告用詞對消費者換機意願之研究」,輔仁大學資訊管理學系在職專班碩士論文
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14.游雅雰(2004), 「消費者對於享樂性及實用性屬性廣告訴求相關性之研究-以數位相機為例」國立台灣科技大學企業管理系碩士論文
15.葛樹人(1991),心理測驗學,台北:桂冠圖書公司
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二、英文部分
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5.Batra, Rajeev and Olli T. Ahtola (1990), "Measuring the Hedonic and Utilitarian Sources of Consumer Attitudes," Marketing Letters, 2 (2), pp.159-70.
6.Bettman, J. R.(1979), An Information Processing Theory of Consumer Choice, 3th ed.,MA: Addison-Wesley.
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8.Donald E. Vinson, Jerome E. Scott and Lawrence M.(1977).” The Role of Personal Values in Marketing and Consumer Behavior,” Journal of Marketing, 41(2), pp.44-50
9.EC Hirschman & MB Holbrook(1982),”Hedonic consumption: emerging concepts, methods and propositions,” The Journal of Marketing, 46(3) ,pp.92-101
10.Engel J. F. and R. D. Blackwell (1982), Consumer Behavior, New York, Dryden Press.
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12.Fishbein, M. (1963),“An Investigation of the Relations Between Beliefs about an Object and the Attitude Toward That Object.” Human Relations, 16, pp.233-239.
13.Green, P. E., & Srinivasan(1978),”Conjoint analysis in consumer research:Issue and outlook,” Journal of Consumer Research, 5, pp.103-123
14.Green, P. E., & Srinivasan(1990),”Conjoint analysis in Marketing:New Developments with Implications for Research and Practice,” Journal of Marketing, 54(4), pp.3-17
15.Fischer, Eileen and Stephen J. Arnold (1990), “More than a Labor of Love : Gender Roles and Christmas Shopping,” Journal of Consumer Research, 17 (December), pp.333-345.
16.H Nysveen, PE Pedersen, H Thorbjørnsen(2005), “Intentions to use mobile services: antecedents and cross-service comparisons,” Academy of Marketing Science. Journal, 33(3), pp.330-346
17.Holbrook, Morris B.,(1999), Introduction to Consumer Value, in Morris B. Holbrook (eds) Consumer Value: A Framework for Analysis and Research, Routledge, New York, pp.1-28.
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描述 碩士
國立政治大學
企業管理研究所
97355023
98
資料來源 http://thesis.lib.nccu.edu.tw/record/#G0097355023
資料類型 thesis
dc.contributor.advisor 樓永堅zh_TW
dc.contributor.author (Authors) 吳思佳zh_TW
dc.creator (作者) 吳思佳zh_TW
dc.date (日期) 2009en_US
dc.date.accessioned 11-Oct-2011 16:48:40 (UTC+8)-
dc.date.available 11-Oct-2011 16:48:40 (UTC+8)-
dc.date.issued (上傳時間) 11-Oct-2011 16:48:40 (UTC+8)-
dc.identifier (Other Identifiers) G0097355023en_US
dc.identifier.uri (URI) http://nccur.lib.nccu.edu.tw/handle/140.119/51543-
dc.description (描述) 碩士zh_TW
dc.description (描述) 國立政治大學zh_TW
dc.description (描述) 企業管理研究所zh_TW
dc.description (描述) 97355023zh_TW
dc.description (描述) 98zh_TW
dc.description.abstract (摘要) 智慧型手機在市場上已逐漸蔚為主流,而隨著市場不斷地蓬勃發展,手機品牌商為了增加自身產品的差異化,除了不斷強化產品的實體性能外,也提供越來越豐富的附加功能,使得手機發展的脈絡朝著「實用與享樂合一」的方向前進。因此對於品牌商而言,如何能投消費者所好,擬訂出有效的行銷策略,值得探討。
因此本研究之目的在探討消費者購買智慧型手機時傾向重視實用性功能還是享樂性功能,以及內、外部屬性的相對重要性,並分析不同市場區隔的消費者對屬性的偏好是否有差異,以提供業者制定行銷策略上的建議。本研究採用聯合分析法,本研究所獲得之實證結果如下:
1.整體受測者之實證結果:
屬性偏好依序為:產品價格> 品牌> CPU規格>相機畫素>多媒體播放功能> 電子郵件;智慧型手機「實用屬性」的相對重要性高於「享樂屬性」,而且對「外部屬性」的重視程度高於「內部屬性」。
2.科技態度區隔之實證結果:
(1)科技追求型:最重視品牌,實用屬性的重視程度高於享樂屬性;以31歲以上,月收入為中、高所得的消費者為主。
(2)務實導向型:以30歲以下,月所得2萬元以下之消費者為主,最重視產品實體屬性所提供的實用價值,以及產品價格。
(3)享樂先驅型:以男性消費者、月收入為中所得之消費者為主,對享樂屬性的重視程度高於實用屬性,而且比其他消費者更早採用最新產品。
(4)娛樂導向型:以30歲以下、月所得在4萬元以下的消費者為主;對享樂屬性的重視程度高於實用屬性,但較少關注最新科技產品。
3.以重視之屬性為區隔之實證結果:
(1)品牌導向群:以男性、31歲以上、高所得之消費者占多數。
(2)實用導向群:最重視「CPU規格」,此集群消費者的輪廓為男性,30歲以下,中所得之非學生族群占多數。
(3)全面考量群:各個產品屬性的相對重要性差異不大;男女比例相當,以25歲以下,中低所得者為主。
(4)價格導向群:以女性,30歲以下,低所得者的學生為主。
(5)女性消費者較重視產品價格,男性則產品品牌。高所得消費者最重視產品品牌;中低所得者則較傾向全面考量產品的特性,以及產品價格。
zh_TW
dc.description.tableofcontents 目 錄 III
圖目錄 V
表目錄 VI
第一章 緒論 I
第一節 研究背景與動機 1
第二節 研究目的 3
第三節 研究對象與範圍 4
第四節 研究流程 5
第二章 文獻探討 6
第一節 消費價值 6
第二節 產品屬性理論 15
第三節 科技態度 19
第四節 智慧型手機 21
第五節 聯合分析法 25
第三章 研究方法 31
第一節 研究架構 31
第二節 變數定義 32
第三節 聯合分析法設計 40
第四節 研究問題 47
第四章 資料分析與研究結果 49
第一節 樣本輪廓分析 49
第二節 整體樣本之聯合分析結果 56
第三節 不同科技態度消費者對產品屬性重視程度的差異 67
第四節 不同類型消費者對產品屬性重視程度的差異 88
第五章 結論與建議 95
第一節 研究結果與相關建議 96
第二節 研究限制 100
第三節 後續研究建議 101
參考文獻 102
附錄一 前測問卷 107
附錄二 正式問卷 109
附錄三 SPSS Conjoint語法 114
zh_TW
dc.language.iso en_US-
dc.source.uri (資料來源) http://thesis.lib.nccu.edu.tw/record/#G0097355023en_US
dc.subject (關鍵詞) 消費價值zh_TW
dc.subject (關鍵詞) 產品屬性zh_TW
dc.subject (關鍵詞) 聯合分析法zh_TW
dc.subject (關鍵詞) 智慧型手機zh_TW
dc.title (題名) 科技產品內外部屬性消費價值之聯合分析-以智慧型手機為例zh_TW
dc.title (題名) Applying Conjoint Analysis on Consumer Value of Smartphoneen_US
dc.type (資料類型) thesisen
dc.relation.reference (參考文獻) 一、中文部份zh_TW
dc.relation.reference (參考文獻) 1.Mark E.Parry ,林宜萱譯(2002),策略行銷管理-發揮產品優勢打入利基市場的高效策略,美商麥格羅‧希爾zh_TW
dc.relation.reference (參考文獻) 2.王東澤(2005),「電子書市場認知與消費傾向之探討」,國立成功大學高階管理碩士在職專班論文zh_TW
dc.relation.reference (參考文獻) 3.王祖康(2001),「以消費者特性、新科技特性探討消費者採用第三代行動通訊服務之關鍵因素研究」,國立台北商業技術學院商學研究所碩士論文zh_TW
dc.relation.reference (參考文獻) 4.方嘉儷(2006),「方法目的鏈模式應用於行動加值服務價值認知差異之研究」,國立成功大學電信管理研究所碩士論文zh_TW
dc.relation.reference (參考文獻) 5.朱怡璇 (2004),「從個體的享樂與實用消費價值,探討廣告訴求呈現、產品功能屬性對廣告說服效果的影響-以科技產品為例」,國立政治大學廣播電視學研究所碩士論文zh_TW
dc.relation.reference (參考文獻) 6.江芳韻 (2000),「我國行動電話服務消費價值之研究--系統行銷策略試擬」國立中正大學電訊傳播研究所碩士論文zh_TW
dc.relation.reference (參考文獻) 7.李萬福(2008),「智慧型手機產品功能重視程度與使用程度關係之研究」,淡江大學管理科學研究所企業經營碩士在職專班碩士論文zh_TW
dc.relation.reference (參考文獻) 8.林曉盈(2004), 「行動加值服務使用者之消費價值、使用動機及使用行為初探」, 國立中正大學電訊傳播研究所碩士論文 zh_TW
dc.relation.reference (參考文獻) 9.林曉盈 (2004),「行動加值服務使用者之消費價值、使用動機及使用行為初探」, 國立中正大學電訊傳播研究所碩士論文 zh_TW
dc.relation.reference (參考文獻) 10.林國音(2008),「影音娛樂手機之享樂價值研究」,輔仁大學資訊管理學系研究所碩士論文zh_TW
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