| dc.contributor.advisor | 尚孝純 | zh_TW |
| dc.contributor.advisor | Shang, Shari S.C. | en_US |
| dc.contributor.author (Authors) | 陳健鈞 | zh_TW |
| dc.contributor.author (Authors) | Chen, Chien Chun | en_US |
| dc.creator (作者) | 陳健鈞 | zh_TW |
| dc.creator (作者) | Chen, Chien Chun | en_US |
| dc.date (日期) | 2009 | en_US |
| dc.date.accessioned | 11-Oct-2011 16:50:29 (UTC+8) | - |
| dc.date.available | 11-Oct-2011 16:50:29 (UTC+8) | - |
| dc.date.issued (上傳時間) | 11-Oct-2011 16:50:29 (UTC+8) | - |
| dc.identifier (Other Identifiers) | G0097356025 | en_US |
| dc.identifier.uri (URI) | http://nccur.lib.nccu.edu.tw/handle/140.119/51560 | - |
| dc.description (描述) | 碩士 | zh_TW |
| dc.description (描述) | 國立政治大學 | zh_TW |
| dc.description (描述) | 資訊管理研究所 | zh_TW |
| dc.description (描述) | 97356025 | zh_TW |
| dc.description (描述) | 98 | zh_TW |
| dc.description.abstract (摘要) | | zh_TW |
| dc.description.abstract (摘要) | Many studies have explored service innovations regarding the use of information technologies, yet few have addressed the strategic leveraging in IT investment for sustaining competitiveness. The objective of this paper is to examine different strategies that firms have applied in leveraging advanced information technologies for service innovation in highly competitive market. The analysis of strategy is developed based on two dimensions: (1) IT capability, referring to a firm’s ability to deploy IT-based resources, combined with (2) the firm’s complementary resources including customer and supplier relationships, financial capital. We investigate the convenience-store industry and telecommunication industry in Taiwan, are observed to be in the intensive competitive market in terms of the reduced sales growth, intensively innovations undertaken. The case analysis reveals that there are four types of strategies firms apply in leveraging IT for competitiveness: predator, inventor, follower, and hedger. We also found the transition of strategies for IT-enabled service innovation with resource reconfigurated as market evolved. We further identify the resource reconfiguration mechanism occur in the achievement of their sourcing approaches. Generally, this research explains firms’ continuous strategic changes and resource reconfiguration to sustain the advantages of IT-enabled service innovation in competitive market. We suggest a strategy model that includes the issues of the strategy content, path of strategy transitions, resource reconfiguration mechanisms, and resource sourcing approaches. This model provides a guideline for firms to decide their strategies towards different IT-enabled service innovations with the strategic resource configuration changes. | en_US |
| dc.description.tableofcontents | CHAPTER 1 INTRODUCTION 11.1 Research Background 11.2 Research Motivation and Research Question 2CHAPTER 2 LITERATURE REVIEW 32.1 IT-enabled Service Innovation 32.2 Strategic Resources for IT-enabled Service Innovation 52.3 Dynamic Capability 11CHAPTER 3 RESEARCH METHODOLOGY 143.1 Case Study 143.2 Data Collection 163.3 Data Analysis 16CHAPTER 4 CASE STUDIES 184.1 Convenience Store Industry 184.1.1 Company A 204.1.2 Company B 254.1.3 Company C 304.1.4 Company D 354.2 Telecommunication Industry 384.2.1 Company E 404.2.2 Company F 444.2.3 Company G 47CHAPTER 5 FINDINGS AND DISCUSSION 515.1 Four Strategies and Two-way Resource Sourcing 515.2 Strategy Transition Verse Strategy Remain 625.3 Resource Reconfiguration Mechanism 695.4 Divers, Advantages, and Disadvantages of Pioneer in Service Industry 73CHAPTER 6 CONCLUSION 786.1 Managerial Implication and Academic Contribution 786.2 Limitation and Future Research 80REFERENCE 81APPENDIX 88 | zh_TW |
| dc.language.iso | en_US | - |
| dc.source.uri (資料來源) | http://thesis.lib.nccu.edu.tw/record/#G0097356025 | en_US |
| dc.subject (關鍵詞) | 資訊科技促進服務創新 | zh_TW |
| dc.subject (關鍵詞) | 資訊科技競爭策略 | zh_TW |
| dc.subject (關鍵詞) | 資訊科技能力 | zh_TW |
| dc.subject (關鍵詞) | 互補性資源 | zh_TW |
| dc.subject (關鍵詞) | 資源重整 | zh_TW |
| dc.subject (關鍵詞) | IT-enabled Service Innovation | en_US |
| dc.subject (關鍵詞) | Competitive IT Strategy | en_US |
| dc.subject (關鍵詞) | IT capability | en_US |
| dc.subject (關鍵詞) | Complementary Resource | en_US |
| dc.subject (關鍵詞) | Resource Reconfiguration | en_US |
| dc.title (題名) | 競爭市場中資訊科技促進服務創新策略 | zh_TW |
| dc.title (題名) | Strategy for IT-enabled service innovation in competitive market | en_US |
| dc.type (資料類型) | thesis | en |
| dc.relation.reference (參考文獻) | 1. Abell, D.F. "Strategic Windows," Journal of Marketing (42:3) 1978, pp 21-26. | zh_TW |
| dc.relation.reference (參考文獻) | 2. Adner, R., and Kapoor, R. "Value creation in innovation ecosystems: how the structure of technological interdependence affects firm performance in new technology generations," Strategic Management Journal (31:3) 2010, pp 306-333. | zh_TW |
| dc.relation.reference (參考文獻) | 3. Ahmed, P.K. "Culture and Climate for Innovation," European Journal of Innovation Management (11:1) 1998, pp 30-43. | zh_TW |
| dc.relation.reference (參考文獻) | 4. Ahuja, G. "The duality of collaborations: inducements and opportunities in the formation of inter-firm linkages " Strategic Management Journal (21:3) 2000, pp 317-343. | zh_TW |
| dc.relation.reference (參考文獻) | 5. Aleda, V.R., and Larry, J.M. "Insights Into Service Operations Management: A Research Agenda," Production and Operations Management (12:2) 2003, p 20. | zh_TW |
| dc.relation.reference (參考文獻) | 6. Alter, C. "An Exploratory Study of Conflict and Coordination in Interorganizational Service Delivery Systems," Academy of Management Journal (33:3) 1990, pp 478-502. | zh_TW |
| dc.relation.reference (參考文獻) | 7. Amabile, M.T., Conti, R., Coon, H., Lazenby, J., and Herron, M. "Assessing the work environment for creativity," Academy of Management Journal (39:5) 1996, pp 1154-1184. | zh_TW |
| dc.relation.reference (參考文獻) | 8. Amit, R., and Schoemaker, P.J.H. "Strategic assets and organizational rent," Strategic Management Journal (14:1) 1993, pp 33-46. | zh_TW |
| dc.relation.reference (參考文獻) | 9. Anderson, J.C., Hakansson, H., and Johanson, J. "Dyadic business relationships within a network context. ," Journal of Marketing (58) 1994, pp 1-15 | zh_TW |
| dc.relation.reference (參考文獻) | 10. Ansoff, H.I. Coporate Strategy Penguin Books, 1987. | zh_TW |
| dc.relation.reference (參考文獻) | 11. Bakos, J.Y., and Treacy, M.E. "Information Technology and Corporate Strategy: A Research Perspective," MIS Quarterly (10:2) 1986, pp 107-119. | zh_TW |
| dc.relation.reference (參考文獻) | 12. Barney, J. "Firm resources and sustained competitive advantage," Journal of Management Information Systems (17:1) 1991, pp 99-120. | zh_TW |
| dc.relation.reference (參考文獻) | 13. Barney, J.B. "Types of competition and the theory of Strategy: Toward an integrative framework," Academy of Management Review (11:4) 1986, pp 791-800. | zh_TW |
| dc.relation.reference (參考文獻) | 14. Barua, A., Konana, P., Whinston, A.B., and Yin, F. "An Empirical Investigation of New-Enabled Business Value," MIS Quarterly (28:4) 2004, pp 585-620. | zh_TW |
| dc.relation.reference (參考文獻) | 15. Barton, P.S., and Peters, D.H. "The ASB Bank: An IT Case Study in Sustained Competitive Advantage," Journal of Strategic Information Systems (1:3) 1992, pp 165-170. | zh_TW |
| dc.relation.reference (參考文獻) | 16. Basole, R.C., and Rouse, W.B. "Complexity of service value networks conceptualization and empirical investigation," IBM Systems Journal (47:1) 2008, pp 53-70. | zh_TW |
| dc.relation.reference (參考文獻) | 17. Basu, A., and Blanning, R.W. "Synthesis and Decomposition of Processes in Organizations," Information Systems Research (14:4) 2003, pp 337-355 | zh_TW |
| dc.relation.reference (參考文獻) | 18. Benbasat, I., Goldstein, D.K., and Mead, M. "The Case Research Strategy in Studies of Information Systems," MIS Quarterly (11:3) 1987, pp 369-386. | zh_TW |
| dc.relation.reference (參考文獻) | 19. Benjamin, R., Rockart, J., Morton, M., and Wyman, J. "Information technology: A strategic opportunity," Sloan Management Review (25:3) 1984, pp 3-10. | zh_TW |
| dc.relation.reference (參考文獻) | 20. Berry, L.L., Shankar, V., Parish, J.T., Cadwallader, S., and Dotzel, T. "Creating new markets through service innovation," MIT Sloan Management Review (47:2), Win 2006, pp 56-63. | zh_TW |
| dc.relation.reference (參考文獻) | 21. Bharadwaj, A.S. "A Resource-Based Perspective on Information Technology Capability and Firm Performance: An Empirical Investigation," MIS Quarterly (24:1) 2000, pp 169-196. | zh_TW |
| dc.relation.reference (參考文獻) | 22. Bhatt, A.D., and Grover, V. "Types of Information Technology Capabilities and Their Role in Competitive Advantage: An Empirical Study," Journal of Management Information Systems (22:2) 2005, pp 253-277. | zh_TW |
| dc.relation.reference (參考文獻) | 23. Bonoma, T.V. "Case Research in Marketing: Opportunities, Problems, and a Process " Journalo f Marketing Research (22) 1985, pp 199-208. | zh_TW |
| dc.relation.reference (參考文獻) | 24. Brandenburger, A.M., and Stuart, H.W. "Value-Based Business Strategy," Journal of Economics and Management Strategy (5:1) 1996, pp 5-24. | zh_TW |
| dc.relation.reference (參考文獻) | 25. Broadbent, M., Weill, P., and Don St, C. "The Implications of Information Technology Infrastructure for Business Process Redesign," MIS Quarterly (23:2) 1999, pp 159-182. | zh_TW |
| dc.relation.reference (參考文獻) | 26. Brynjolfsson, E. "The productivity paradox of Information Technology," Communications of the ACM (36:12) 1993, pp 66-77. | zh_TW |
| dc.relation.reference (參考文獻) | 27. Brynjolfsson, E., and Hitt, L.M. "Beyond Computation: Information Technology, Organizational Transformation and Business Performance," Journal of Economic Perspectives (14:4) 2000, pp 23-48. | zh_TW |
| dc.relation.reference (參考文獻) | 28. Capon, N., and Glazer, R. "Marketing and Technology: A Strategic Coalignment," Journal of marketing (51:3) 1987, pp 1-14. | zh_TW |
| dc.relation.reference (參考文獻) | 29. Cash, J., and Konsynski, B. "IS redraws competitive boundaries," Harvard Business review (63:2) 1985, pp 134-142. | zh_TW |
| dc.relation.reference (參考文獻) | 30. Chesbrough, H., and Spohrer, J. "A Research Manifesto for Services Science," Communications of the ACM (49:7) 2006, pp 35-40. | zh_TW |
| dc.relation.reference (參考文獻) | 31. Christianse, E., and Venkatraman, N. "Beyond Sabre: An empirical test of expertise exploitation in electronic channels," MIS Quarterly (26:1) 2002, pp 15-38. | zh_TW |
| dc.relation.reference (參考文獻) | 32. Clark, C.E., Cavanaugh, N.C., Brown, C.V., and Sambamurthy, V. "Building change readiness capabilities in the IS organization: Insights from the Bell Atlantic experience," MIS Quarterly (21:4) 1997, pp 425-455. | zh_TW |
| dc.relation.reference (參考文獻) | 33. Clemons, E.K., and Row, M.C. "Sustaining IT Advantage: The Role of Structural Differences," MIS Quarterly (15:3) 1991, pp 275-292. | zh_TW |
| dc.relation.reference (參考文獻) | 34. De Brentani, U. "Innovative Versus Incremental New Business Services: Different Keys for Achieving Success," Journal of Product Innovation Management (18:3) 2001, pp 169-187. | zh_TW |
| dc.relation.reference (參考文獻) | 35. Dedrick, J., Gurbaxani, V., and Kraemer, K.L. "Information technology and economic performance: A critical review of the empirical evidence," ACM Computer surveys (35:1) 2003, pp 1-28. | zh_TW |
| dc.relation.reference (參考文獻) | 36. Dehning, B., and Stratopoulos, T. "Determinants of a sustainable competitive advantage due to an IT-enabled strategy " Journal of Strategic Information Systems (12:1) 2003, pp 7-28. | zh_TW |
| dc.relation.reference (參考文獻) | 37. Den Hertog, P. "Knowledge Intensive Business Services as Co-Producers of Innovation," International Journal of Innovation Management (4:4) 2000, pp 491-528. | zh_TW |
| dc.relation.reference (參考文獻) | 38. Devaraj, S., and Kohli, R. "Performance Impacts of Information Technology: Is Actual Usage the Missing Link," Management Science (49:3) 2000, pp 273-289. | zh_TW |
| dc.relation.reference (參考文獻) | 39. Dierickx, I., and Cool, K. "Asset Stock Accumulation and Sustainability of Competitive Advantage,"" Management Science (35:12) 1989, pp 1504-1541. | zh_TW |
| dc.relation.reference (參考文獻) | 40. Dubé, L., and Paré, G. "Rigor in Information Systems Positivist Case Research: Current Practices, Trends, and Recommendations " MIS Quarterly (27:4) 2003, p 3. | zh_TW |
| dc.relation.reference (參考文獻) | 41. Duncan, N.B. "Capturing flexibility of information technology infrastructure: A study of resource characteristics and their measure," Journal of Management Information Systems (12:2) 1995, pp 37-56. | zh_TW |
| dc.relation.reference (參考文獻) | 42. Eisenhardt, K.M., and Martin, J.A. "Dynamic capabilities: What are they?," Strategic Management Journal (21:10-11) 2000, pp 1105-1121. | zh_TW |
| dc.relation.reference (參考文獻) | 43. Feeny, D.F., Edwards, B.R., and Simpson, K.M. "Understanding the CEO/CIO Relationship," MIS Quarterly (16:4) 1992, pp 435-448. | zh_TW |
| dc.relation.reference (參考文獻) | 44. Froehle, C.M., Roth, A.V., Chase, R.B., and Voss, C.A. "Antecedents of new service development effectiveness: An exploratory examination of strategic operations choices," Journal of Service Research (3:1) 2000, pp 3-17. | zh_TW |
| dc.relation.reference (參考文獻) | 45. Gersick, C.J.G. " Pacing strategic change: The case of a new venture," Academy of Management Journal (37:1) 1994, pp 9-45. | zh_TW |
| dc.relation.reference (參考文獻) | 46. Grant, R.M. "The resource-based theory of competitive advantage: implications for strategy formulation," California Management Review (33:3) 1991, pp 114-134. | zh_TW |
| dc.relation.reference (參考文獻) | 47. Hagedoorn, J. "Understanding the Rationale of Strategic Technology Partnering: Interorganizational Modes of Cooperation and Sectoral Differences," Strategic Management Journal (14:5) 1993, pp 371-385. | zh_TW |
| dc.relation.reference (參考文獻) | 48. Heskett, J.L., Jones, T.O., Loveman, G.W., Sasser, J.W.E., and Schlesinger, L.A. "Putting the Service-Profit Chain to Work," in: Harvard Business review, Harvard Business School Publication Corp., 2008, pp. 118-129. | zh_TW |
| dc.relation.reference (參考文獻) | 49. Holland, C., Lockett, G., and Blackman, I. "Planning for Electronic Data Interchange," Strategic Management Journal (13:7) 1992, pp 539-550. | zh_TW |
| dc.relation.reference (參考文獻) | 50. Hsieh, Y.-C., Lin, N.-P., and Chiu, H.-C. "Virtual factory and relationship marketing - A case study of a Taiwan semiconductor manufacturing company," International Journal of Information Management (22:2) 2002, p 109. | zh_TW |
| dc.relation.reference (參考文獻) | 51. Ives, B., and Learmonth, G.P. "The Information System as a Competitive Weapon," Communications of the ACM (27:12) 1984, pp 1193-1201. | zh_TW |
| dc.relation.reference (參考文獻) | 52. Johnson, R.I., Hoskisson, R.E., and Hitt, M.A. "Board of director involvement in restructuring: The effects of board vs. managerial controls & characteristics. ," Strategic Management Journal (114:S1) 1993, pp 33-50. | zh_TW |
| dc.relation.reference (參考文獻) | 53. Kane, G.C., and Alavi, M. "Information Technology and Organizational Learning: An Investigation of Exploration and Exploitation Processes," Organization Science (18:5) 2007, pp 796-812. | zh_TW |
| dc.relation.reference (參考文獻) | 54. Kearns, G.S., and Lederer, A.L. "A resource-based view of strategic IT alignment: How knowledge sharing creates competitive advantage.," Decision Sciences (34:1) 2003, pp 1-30. | zh_TW |
| dc.relation.reference (參考文獻) | 55. Keen, P.G.W. (ed.) Shaping the Future: Business Design Through Information Technology. Harvard Business School Press, Boston, 1991. | zh_TW |
| dc.relation.reference (參考文獻) | 56. Kettinger, W.J., Grover, V., Segars, A.H., and Guha, S. "Strategic information systems revisited: a study in sustainability and performance," MIS Quarterly (18:1) 1994, pp 31-58. | zh_TW |
| dc.relation.reference (參考文獻) | 57. Lele, M.M. (ed.) Creating Strategic Leverage: Matching Company Strengths with market opportunities. John Wiley & Sons, New York, 1992. | zh_TW |
| dc.relation.reference (參考文獻) | 58. Lovelock, C.H. "Technology: Servant or Master in the Delivery of Services?," Advances in Service Marketing and Management (4) 1995, pp 63-90. | zh_TW |
| dc.relation.reference (參考文獻) | 59. Lovelock, C.H., and Yip, G.S. "Developing Global Strategies for Service Businesses," California Management Journal (38:2) 1996, pp 64-86. | zh_TW |
| dc.relation.reference (參考文獻) | 60. Magnusson, P.R. "Benefits of involving users in service innovation," European Journal of Innovation Management (6:4) 2003, pp 228-238. | zh_TW |
| dc.relation.reference (參考文獻) | 61. Mahmood, M.A., and Mann, G.J. "Special Issue: Impacts of Information Technology Investment on Organizational Performance," Journal of Management Information Systems (16:4) 2000, pp 3-10. | zh_TW |
| dc.relation.reference (參考文獻) | 62. Makadok, R. "Toward a Synthesis of the Resource-Based and Dynamic-Capability Views of Rent Creation," Strategic Management Journal (22:5) 2001, pp 387-401. | zh_TW |
| dc.relation.reference (參考文獻) | 63. Mata, F.J., Fuerst, W.L., and Barney, J.B. "Information Technology and Sustained Competitive Advantage: A Resource-Based Analysis," MIS Quarterly (19:4) 1995, pp 487-505. | zh_TW |
| dc.relation.reference (參考文獻) | 64. McGahan, A.C., Argyres, N., and Baum, J. (eds.) Context, Technology and Strategy: Forging New Perspectives on the Industry Life Cycle, 2004. | zh_TW |
| dc.relation.reference (參考文獻) | 65. McGahan, A.M., and Silverman, B.S. "Profiting from technological innovation by others: The effect of competitor patenting on firm value," Research Policy (35:8) 2006, pp 1222-1242. | zh_TW |
| dc.relation.reference (參考文獻) | 66. McGourthy, J., Tarshis, L.A., and Dominick, P. "Managing Innovation: Lessons from World Class Organizations," International Journal of Technology Management (11:3) 1996. | zh_TW |
| dc.relation.reference (參考文獻) | 67. Melville, N., Kraemer, K., and Gurbaxani, V. "Information Technology and Organizational Performance: An Integrative Model of IT Business Value " MIS Quarterly (28:2) 2004, pp 283-322. | zh_TW |
| dc.relation.reference (參考文獻) | 68. Miller, D., and Shamsie, J. "The resource-based view of the firm in two environments: the Hollywood film studios from 1936 to 1965," Academy of Management Journal (39:1) 1996, pp 519-543. | zh_TW |
| dc.relation.reference (參考文獻) | 69. Miozzo, M., and Soete, L. "Internationalization of Services: A Technological Perspective," Technological Forecasting and Social Change (67:2) 2001, pp 159-185. | zh_TW |
| dc.relation.reference (參考文獻) | 70. Miyagiwa, K., and Ohno, Y. "Uncertainty, spillovers, and cooperative R&D," International Journal of Industrial Organization (20:6) 2002, pp 855-876. | zh_TW |
| dc.relation.reference (參考文獻) | 71. Oliner, S.D., and Sichel, D.E. "Information technology and productivity: where are we now and where are we going?," Journal of Policy Modeling (25:5) 2003, pp 477-503. | zh_TW |
| dc.relation.reference (參考文獻) | 72. Orlikowski, W.J., and Baroudi, J.J. "StudyingI T in Organizations: Research Approaches and Assumption," Information Systems Research (2:1) 1991, pp 1-28. | zh_TW |
| dc.relation.reference (參考文獻) | 73. Parasuraman, A. "Technology Readiness Index (TRI): A Multiple-item Scale to Measure Readiness to Embrace New Technologies," Journal of Service Research (2:4) 2000, p 307. | zh_TW |
| dc.relation.reference (參考文獻) | 74. Pentland, B.T. "Information Systems and organizational learning: The social epistemology of organizational knowledge systems," Accounting Management Information Technology (5:1) 1995, pp 1-21. | zh_TW |
| dc.relation.reference (參考文獻) | 75. Peteraf, M.A. "The Cornerstones of Competitive Advantage: A Resource-Based View," Strategic Management Journal (14:3) 1993, pp 179-191. | zh_TW |
| dc.relation.reference (參考文獻) | 76. Picoli, G., and Ives, B. "Review: IT-dependent Strategic Initiatives and Sustained Competitive Advantage: A Review and Synthesis of the Literature," MIS Quarterly (29:4) 2005, pp 747-776. | zh_TW |
| dc.relation.reference (參考文獻) | 77. Porter, M.E., and Millar, V.E. "How Information Give You Competitive Advantage," Harvard Business review (63:4) 1985, pp 149-174. | zh_TW |
| dc.relation.reference (參考文獻) | 78. Powell, T.C., and Dent-Micallef, A. "Information Technology as Competitive Advantage: The Role of Human, Business, and Technology Resources," Strategic Management Journal (18:5) 1997, pp 375-405. | zh_TW |
| dc.relation.reference (參考文獻) | 79. Quinn, J.B. "The Productivity Paradox is False: Information Technology Improves Service Performance," Advances in Service Marketing and Management (5) 1996, pp 71-84. | zh_TW |
| dc.relation.reference (參考文獻) | 80. Ravichandran, T., and Lertwongsatien, C. "Effect of Information Systems Resources and Capabilities on Firm Performance: A Resource-Based Perspective," Journal of Management Information Systems (21:4) 2005, pp 237-276. | zh_TW |
| dc.relation.reference (參考文獻) | 81. Ravinchandran, T., and Lertwongsatien, C. "Effect of Information Systems Resources and Capabilities on Firm Performance: A Resource-Based Perspective," in: Journal of Management Information Systems, M.E. Sharpe Inc., 2005, pp. 237-276. | zh_TW |
| dc.relation.reference (參考文獻) | 82. Rivkin, J.W. "Limitation of Complex Strategies," Management Science (46:6) 2000, pp 824-844. | zh_TW |
| dc.relation.reference (參考文獻) | 83. Ross, J.W., Beath, C.M., and Goodhue, D.L. "Develop Long-Term Competitiveness through IT Assets," Sloan Management Review (38:1) 1996, pp 43-55. | zh_TW |
| dc.relation.reference (參考文獻) | 84. Rust, T.R., and Chung, S.T. "Marketing Models of Service and Relationships," Marketing Science (25:6) 2006, pp 560-580. | zh_TW |
| dc.relation.reference (參考文獻) | 85. Sambamurthy, V., Bharadwaj, A., and Grover, V. "Shaping Agility through Digital Options: Reconceptualizing the Role of Information Technology in Contemporary Firms," MIS Quarterly (27:2) 2003, pp 237-263. | zh_TW |
| dc.relation.reference (參考文獻) | 86. Sambamurthy, V., and Zmud, R.W. "Research Commentary: the Organizing Logic for an Enterprise’s IT Activities in the Digital Era : a Prognosis of Practice and a Call for Research," Information Systems Research (11:2) 2000, pp 105-114. | zh_TW |
| dc.relation.reference (參考文獻) | 87. Santhanam, R., and Hartono, E. "Issues in Linking Information Technology Capability to Firm Performance," MIS Quarterly (27:1) 2003, pp 125-153. | zh_TW |
| dc.relation.reference (參考文獻) | 88. Siggelkow, N. "Change in the Presence of Fit: The Rise, the Fall, and the Renaissance of Liz Claiborne," Academy of Management Journal (44:4) 2001, pp 838-857. | zh_TW |
| dc.relation.reference (參考文獻) | 89. Spohrer, J., and Maglio, P.P. "The Emergence of Service Science: Toward Systematic Service Innovations to Accelerate Co-creation of Value," Production and Operations Management (17:3) 2008a, pp 238-246. | zh_TW |
| dc.relation.reference (參考文獻) | 90. Spohrer, J., Maglio, P.P., Bailey, J., and Gruhl, D. "Towards a Science of Service Systems," Computer (40:1) 2007, pp 71-77. | zh_TW |
| dc.relation.reference (參考文獻) | 91. Spohrer, J., Vargo, L.S., Caswell, N., and Maglio, P.P. "The Service System is the Basic Abstraction of Service Science," 41st Hawaii International Conference on System Sciences, IEEE, Hawaii, 2008b. | zh_TW |
| dc.relation.reference (參考文獻) | 92. Stabell, C.B., and Fjeldstad, O.D. "Configuring Value for Competitive Advantage: On Chains, Shops, and Networks," Strategic Management Journal (19:5) 1998, pp 413-437. | zh_TW |
| dc.relation.reference (參考文獻) | 93. Subramani, M. "How do Suppliers Benefit from Information Technology use in Supply Chain Relationship," MIS Quarterly (28:1) 2004, pp 45-73. | zh_TW |
| dc.relation.reference (參考文獻) | 94. Swaminathan, A. "Entry into New Market Segments in Mature Industries: Endogenous and Exogenous Segmentation in the U.S. Brewing industry," Strategic Management Journal (19:4) 1998, pp 389-404. | zh_TW |
| dc.relation.reference (參考文獻) | 95. Tallon, P.P., Kraemer, K.L., and Gurbaxani, V. "Executives Perceptions of the Business Value of Information Technology: A Process-Oriented Approach," Journal of Management Information Systems (16:4) 2000, pp 230-245. | zh_TW |
| dc.relation.reference (參考文獻) | 96. Teece, D.J. "Capturing Value from Knowledge Assets: The New Economy, Markets for Know-How, and Intangible Assets," California Management Review (40:3) 1998, pp 55-79. | zh_TW |
| dc.relation.reference (參考文獻) | 97. Teece, D.J. "Explicating Dynamic Capabilities: The Nature and Micro-Foundations of (Sustainable) Enterprise Performance," Strategic Management Journal (28:13) 2007, pp 1319-1350. | zh_TW |
| dc.relation.reference (參考文獻) | 98. Teece, D.J., Pisano, G., and Shuen, A. "Dynamic Capabilities and Strategic Management," Strategic Management Journal (18:7) 1997, pp 509-533. | zh_TW |
| dc.relation.reference (參考文獻) | 99. Trauth, E.M., and Jessup, L.M. "Factors that Influence the Social Dimension of Alignment between Business and Information Technology Objectives," MIS Quarterly (24:1) 2000, pp 43-80. | zh_TW |
| dc.relation.reference (參考文獻) | 100. Vargo, S.L., and Lusch, R.F. "Evolving to a New Dominant Logic for Marketing," Journal of marketing (68) 2004, pp 1-17. | zh_TW |
| dc.relation.reference (參考文獻) | 101. Venkatraman, N.V. "IT-enabled Business Transformation: From Automation to Business Scope Redefinition," Sloan Management Review (35:2) 1994, pp 73-87. | zh_TW |
| dc.relation.reference (參考文獻) | 102. Veugelers, R. "Internal R & D expenditures and external technology sourcing," Research Policy (26:3) 1997, pp 305-313. | zh_TW |
| dc.relation.reference (參考文獻) | 103. Wade, M., and Hulland, J. "The Resource-Based View and Information Systems Research: Review, Extension, and Suggestions for Future Research," MIS Quarterly (28:1) 2004, pp 107-142. | zh_TW |
| dc.relation.reference (參考文獻) | 104. Washington, M., and Zajac, E.J. "By invitation only: The institutional evolution of status and privilege," Academy of Management Journal (48:2) 2005, pp 281-296. | zh_TW |
| dc.relation.reference (參考文獻) | 105. Weill, P., Subramani, M., and Broadbent, M. "Building IT infrastructure for strategic agility," Sloan Management Review (44:1) 2002, pp 57-65. | zh_TW |
| dc.relation.reference (參考文獻) | 106. Wernerfelt, B. "A Resource-based View of the Firm," Strategic Management Journal (5) 1984, pp 171-180. | zh_TW |
| dc.relation.reference (參考文獻) | 107. Whittington, R., Pettigrew, A., Peck, S., Fenton, E., and Canyon, M. "Change and complementarities in the new competitive landscape: A European panel study," Organization Science (10:5) 1999, pp 583–600. | zh_TW |
| dc.relation.reference (參考文獻) | 108. Winter, S.G. "Understanding dynamic capabilities," Strategic Management Journal (24:10) 2003, pp 991-995. | zh_TW |
| dc.relation.reference (參考文獻) | 109. Yetton, P.W., Johnston, K.D., and Craig, C.F. "Computer-aided architects: A case study of information technology and strategic change. ," Sloan Management Review 1994, pp 57-67. | zh_TW |
| dc.relation.reference (參考文獻) | 110. Yin, R.K. (ed.) Case Study Research, Design and Methods Sage Publications, Beverly Hills, CA, , 1994. | zh_TW |
| dc.relation.reference (參考文獻) | 111. Zhu, X.F., Wymer, W., and Chen, I. "IT-based services and service quality in consumer banking," International Journal of Service Industry Management (13:1) 2002, pp 69-90. | zh_TW |
| dc.relation.reference (參考文獻) | 112. Zaheer, A., and Bell, G.G. "Benefiting from network position: firm capabilities, structural holes, and performance," Strategic Management Journal (26:9) 2005, pp 809-825. | zh_TW |
| dc.relation.reference (參考文獻) | 113. Zaheer, A., and Zaheer, S. "Catching the Wave: Alertness, Responsiveness, and Market Influence in Global Electronic Networks," Management Science (43:11) 1997, pp 1493-1509. | zh_TW |
| dc.relation.reference (參考文獻) | 114. Zollo, M., and Winter, S. "Deliberate learning and the evolution of dynamic capabilities," Organization Science (13:13) 2002, pp 339-351. | zh_TW |
| dc.relation.reference (參考文獻) | 115. Zott, C. "Dynamic capabilities and the emergence of intraindustry differential firm performance: insights from a simulation study," Strategic Management Journal (24:2) 2003, pp 97-125. | zh_TW |
