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題名 中鼎工程公司設計部門核心能耐的建構機制之研究-以知識管理的觀點
The core competence establishing mechanism of CTCI engineering departments - knowledge management perspective
作者 劉國棟
貢獻者 吳豐祥
劉國棟
關鍵詞 統包工程公司
工程設計
核心能耐
知識管理
中鼎工程
turnkey contractor
engineering
core competence
knowledge management
CTCI Corporation
日期 2008
上傳時間 14-Oct-2011 14:39:06 (UTC+8)
摘要 本研究以中鼎工程公司為個案,針對各專業設計部門主管以問卷調查的方式,探討國際統包工程公司設計部門應有的核心能耐,並採取知識管理的觀點,探討此核心能耐的建構機制。
研究結果發現國際統包工程公司設計部門的核心能耐為「工程設計整合能力」。此整合能力包括(一)跨設計部門整合(二)軟硬體資訊平台整合(三)EPCK整合(四)專案目標整合(五)企業文化整合。國際統包工程公司為確保設計的品質,會訂定嚴謹的作業準則、進行紮實的教育訓練;並全力發展整合性設計平台,以縮短設計時程與減少重做成本;除此之外,也強調總成本觀念,在設計階段即考量採購、建造與試車的各種要求。國際統包工程公司為能在國際市場充分發揮出團隊的效能,設計人員需具備充分的專業技術能力,並輔之以管理領導能力與英語溝通能力。而公司的企業文化,諸如專業、誠信、團隊合作與創新,則是促進整合的關鍵底蘊。業主對國際統包工程公司品牌商譽特別重視,品牌商譽是所有努力的綜合結果,有賴長期的蓄積。國際統包工程公司設計部門為蓄積核心能耐,會致力促使知識載體與知識活動產生正向循環,以提升競爭優勢。
研究結果也提出個案公司亟待努力的改善建議,包括(一)應持續召募適合員工,以利長遠之發展,就既有之人力斷層,則應加速訓練養成(二)應加強供應鏈管理,嚴格管控設備廠商設計文件到位時程(三)應採取適切的績效考核與究責方式,使員工產生積極整合態度(四)應加強設計、採購、建造與試車部門之間的互動(五)應加強投入公司層級的研發活動(六)應加強與Licenser和Client等之合作,以拓展上游端(基本設計)與下游端(試車)的核心能耐。
This case study investigates the core competence of the engineering department of international turnkey contractors and the establishing mechanism of such competence in terms of knowledge management. A survey is conducted on the engineering department managers of CTCI Corporation to supplement this study.
Results show that engineering design integration is the core competence of the engineering department of international turnkey contractors. This includes the integration of (1) engineering departments, (2) hardware and software information platforms, (3) EPCK, (4) project objectives, and (5) corporate culture. International turnkey contractors will establish strict SOPs and provide solid education and training to ensure the quality of engineering work, and develop integrated design platforms to shorten design lead-time and reduce rework cost. Additionally, they emphasize cost concepts and consider the procurement, construction and commissioning requirements right at the beginning of design. Designers are equipped with adequate professional core competence, management and leadership competence, and English communication competence for international turnkey contractors to fully display team efficiency. Meanwhile, corporate culture, such as professionalism, sincerity, teamwork, and innovation, are also the keys to integration. As brand reputation is the synergy of all efforts and long-term accumulation, project owners pay special attention to the contractor’s brand reputation. Therefore the contractor’s engineering department is devoted to promote positive circulation of knowledge carriers and activities in order to build up core competence and enhance competitiveness.
Suggestions for immediate improvement of the case company were also proposed, including (1) continue to recruit suitable employees to facilitate long-term development and accelerate training process to close the gap of existing interrupted staffing; (2) strengthen supply chain management and apply strict deadline on suppliers’ technical documents; (3) adopt appropriate and fair performance assessment to motivate employees; (4) encourage interactions among engineering, procurement, construction and commissioning departments; (5) reinforce corporate level R&D activities; and (6) promote cooperation with licenser and client to expand upstream (basic design) and downstream (commissioning) core competence.
參考文獻 Collis, D. J., & Montgomery, C. A. (1995), “Competing on Resources: Strategy in the 1990s,” Harvard Business Review, 90, (July/August), pp.118-128
Leonard-Barton, D. (1995), Wellsprings of Knowledge: Building and Sustaining the Sources of Innovation, 知識創新之泉-智價企業的經營(遠流,1998)
Nonaka, I. & Takeuchi, H. (1995), The Knowledge-Creating Company, Oxford University Press, Inc. 創新求勝-智價企業論(遠流,1997)
Prahalad, C. K., & Hammel, Gary (1990), “The Core Competence of the Corporation,” Harvard Business Review, 90, (May/June), pp.79-91
Teece, D. J., Pisano, G., & Shuen A. (1997), “Dynamic Capabilities and Strategic Management, Strategic Management Journal, Vol.18, No.7, pp.509-533
Yin, R. K. (1994), Case Study Research – Design and Methods. Sage Publications Inc.
吳思華(1996),策略九說-策略思考的本質,臉譜出版社,民國八十五年九月。
吳錦錩(2006),企業競爭優勢之個案研究-以台灣企業為例,明道學術論壇2(2):1-99(2006)。
林俊華(2007),台灣工程公司國際化成長策略的個案研究,國立台灣大學管理學院碩士在職專班國際企業管理組碩士論文,民國九十六年七月。
廖文忠(2003),跨國工程公司之組織策略與公司治理-中鼎工程公司個案研究,國立台灣大學國際企業學研究所碩士論文,民國九十二年七月。
劉武雄(2003),台灣工程顧問業核心資源個案研究,國立政治大學經營管理碩士學程科技管理組碩士論文,民國九十二年七月。
魏騰輝(2003),台灣工程機構之經營策略-以中鼎工程公司為例,國立中山大學管理學院高階經營碩士學程碩士在職專班碩士論文,民國九十二年七月。
個案公司網站資料http://www.ctci.com.tw
描述 碩士
國立政治大學
經營管理碩士學程(EMBA)
95932093
97
資料來源 http://thesis.lib.nccu.edu.tw/record/#G0095932093
資料類型 thesis
dc.contributor.advisor 吳豐祥zh_TW
dc.contributor.author (Authors) 劉國棟zh_TW
dc.creator (作者) 劉國棟zh_TW
dc.date (日期) 2008en_US
dc.date.accessioned 14-Oct-2011 14:39:06 (UTC+8)-
dc.date.available 14-Oct-2011 14:39:06 (UTC+8)-
dc.date.issued (上傳時間) 14-Oct-2011 14:39:06 (UTC+8)-
dc.identifier (Other Identifiers) G0095932093en_US
dc.identifier.uri (URI) http://nccur.lib.nccu.edu.tw/handle/140.119/51696-
dc.description (描述) 碩士zh_TW
dc.description (描述) 國立政治大學zh_TW
dc.description (描述) 經營管理碩士學程(EMBA)zh_TW
dc.description (描述) 95932093zh_TW
dc.description (描述) 97zh_TW
dc.description.abstract (摘要) 本研究以中鼎工程公司為個案,針對各專業設計部門主管以問卷調查的方式,探討國際統包工程公司設計部門應有的核心能耐,並採取知識管理的觀點,探討此核心能耐的建構機制。
研究結果發現國際統包工程公司設計部門的核心能耐為「工程設計整合能力」。此整合能力包括(一)跨設計部門整合(二)軟硬體資訊平台整合(三)EPCK整合(四)專案目標整合(五)企業文化整合。國際統包工程公司為確保設計的品質,會訂定嚴謹的作業準則、進行紮實的教育訓練;並全力發展整合性設計平台,以縮短設計時程與減少重做成本;除此之外,也強調總成本觀念,在設計階段即考量採購、建造與試車的各種要求。國際統包工程公司為能在國際市場充分發揮出團隊的效能,設計人員需具備充分的專業技術能力,並輔之以管理領導能力與英語溝通能力。而公司的企業文化,諸如專業、誠信、團隊合作與創新,則是促進整合的關鍵底蘊。業主對國際統包工程公司品牌商譽特別重視,品牌商譽是所有努力的綜合結果,有賴長期的蓄積。國際統包工程公司設計部門為蓄積核心能耐,會致力促使知識載體與知識活動產生正向循環,以提升競爭優勢。
研究結果也提出個案公司亟待努力的改善建議,包括(一)應持續召募適合員工,以利長遠之發展,就既有之人力斷層,則應加速訓練養成(二)應加強供應鏈管理,嚴格管控設備廠商設計文件到位時程(三)應採取適切的績效考核與究責方式,使員工產生積極整合態度(四)應加強設計、採購、建造與試車部門之間的互動(五)應加強投入公司層級的研發活動(六)應加強與Licenser和Client等之合作,以拓展上游端(基本設計)與下游端(試車)的核心能耐。
zh_TW
dc.description.abstract (摘要) This case study investigates the core competence of the engineering department of international turnkey contractors and the establishing mechanism of such competence in terms of knowledge management. A survey is conducted on the engineering department managers of CTCI Corporation to supplement this study.
Results show that engineering design integration is the core competence of the engineering department of international turnkey contractors. This includes the integration of (1) engineering departments, (2) hardware and software information platforms, (3) EPCK, (4) project objectives, and (5) corporate culture. International turnkey contractors will establish strict SOPs and provide solid education and training to ensure the quality of engineering work, and develop integrated design platforms to shorten design lead-time and reduce rework cost. Additionally, they emphasize cost concepts and consider the procurement, construction and commissioning requirements right at the beginning of design. Designers are equipped with adequate professional core competence, management and leadership competence, and English communication competence for international turnkey contractors to fully display team efficiency. Meanwhile, corporate culture, such as professionalism, sincerity, teamwork, and innovation, are also the keys to integration. As brand reputation is the synergy of all efforts and long-term accumulation, project owners pay special attention to the contractor’s brand reputation. Therefore the contractor’s engineering department is devoted to promote positive circulation of knowledge carriers and activities in order to build up core competence and enhance competitiveness.
Suggestions for immediate improvement of the case company were also proposed, including (1) continue to recruit suitable employees to facilitate long-term development and accelerate training process to close the gap of existing interrupted staffing; (2) strengthen supply chain management and apply strict deadline on suppliers’ technical documents; (3) adopt appropriate and fair performance assessment to motivate employees; (4) encourage interactions among engineering, procurement, construction and commissioning departments; (5) reinforce corporate level R&D activities; and (6) promote cooperation with licenser and client to expand upstream (basic design) and downstream (commissioning) core competence.
en_US
dc.description.tableofcontents 頁次
致謝 i
中文摘要 ii
英文摘要 iii
目錄 iv
圖目錄 vi
表目錄 viii
英文縮寫對照表 ix
第一章 緒論 1
1.1 研究背景 1
1.2 研究目的 2
1.3 研究問題 2
第二章 文獻探討 3
2.1 核心能耐 3
2.2 工程公司核心能耐 12
2.3 知識管理 15
第三章 研究設計與方法 23
3.1 研究架構 23
3.2 研究方法 24
3.3 研究對象與資料蒐集 25
3.4 研究限制 26
第四章 研究內容與分析 27
4.1 個案公司概況 27
4.2 個案公司核心能耐調查結果分析 42
4.3 個案公司知識載體調查結果分析 42
4.4 個案公司知識活動調查結果分析 63
4.5 個案公司知識載體與知識活動之關連性分析 81
第五章 研究發現與討論 85
5.1 核心能耐的內涵 85
5.2 重要的知識載體與活動 87
5.3 核心能耐的建構機制 90
第六章 結論與建議 91
6.1 結論 91
6.2 建議 92
參考文獻 95
附錄一、問卷調查表 A1
附錄二、問卷調查結果 B1
zh_TW
dc.language.iso en_US-
dc.source.uri (資料來源) http://thesis.lib.nccu.edu.tw/record/#G0095932093en_US
dc.subject (關鍵詞) 統包工程公司zh_TW
dc.subject (關鍵詞) 工程設計zh_TW
dc.subject (關鍵詞) 核心能耐zh_TW
dc.subject (關鍵詞) 知識管理zh_TW
dc.subject (關鍵詞) 中鼎工程zh_TW
dc.subject (關鍵詞) turnkey contractoren_US
dc.subject (關鍵詞) engineeringen_US
dc.subject (關鍵詞) core competenceen_US
dc.subject (關鍵詞) knowledge managementen_US
dc.subject (關鍵詞) CTCI Corporationen_US
dc.title (題名) 中鼎工程公司設計部門核心能耐的建構機制之研究-以知識管理的觀點zh_TW
dc.title (題名) The core competence establishing mechanism of CTCI engineering departments - knowledge management perspectiveen_US
dc.type (資料類型) thesisen
dc.relation.reference (參考文獻) Collis, D. J., & Montgomery, C. A. (1995), “Competing on Resources: Strategy in the 1990s,” Harvard Business Review, 90, (July/August), pp.118-128zh_TW
dc.relation.reference (參考文獻) Leonard-Barton, D. (1995), Wellsprings of Knowledge: Building and Sustaining the Sources of Innovation, 知識創新之泉-智價企業的經營(遠流,1998)zh_TW
dc.relation.reference (參考文獻) Nonaka, I. & Takeuchi, H. (1995), The Knowledge-Creating Company, Oxford University Press, Inc. 創新求勝-智價企業論(遠流,1997)zh_TW
dc.relation.reference (參考文獻) Prahalad, C. K., & Hammel, Gary (1990), “The Core Competence of the Corporation,” Harvard Business Review, 90, (May/June), pp.79-91zh_TW
dc.relation.reference (參考文獻) Teece, D. J., Pisano, G., & Shuen A. (1997), “Dynamic Capabilities and Strategic Management, Strategic Management Journal, Vol.18, No.7, pp.509-533zh_TW
dc.relation.reference (參考文獻) Yin, R. K. (1994), Case Study Research – Design and Methods. Sage Publications Inc.zh_TW
dc.relation.reference (參考文獻) 吳思華(1996),策略九說-策略思考的本質,臉譜出版社,民國八十五年九月。zh_TW
dc.relation.reference (參考文獻) 吳錦錩(2006),企業競爭優勢之個案研究-以台灣企業為例,明道學術論壇2(2):1-99(2006)。zh_TW
dc.relation.reference (參考文獻) 林俊華(2007),台灣工程公司國際化成長策略的個案研究,國立台灣大學管理學院碩士在職專班國際企業管理組碩士論文,民國九十六年七月。zh_TW
dc.relation.reference (參考文獻) 廖文忠(2003),跨國工程公司之組織策略與公司治理-中鼎工程公司個案研究,國立台灣大學國際企業學研究所碩士論文,民國九十二年七月。zh_TW
dc.relation.reference (參考文獻) 劉武雄(2003),台灣工程顧問業核心資源個案研究,國立政治大學經營管理碩士學程科技管理組碩士論文,民國九十二年七月。zh_TW
dc.relation.reference (參考文獻) 魏騰輝(2003),台灣工程機構之經營策略-以中鼎工程公司為例,國立中山大學管理學院高階經營碩士學程碩士在職專班碩士論文,民國九十二年七月。zh_TW
dc.relation.reference (參考文獻) 個案公司網站資料http://www.ctci.com.twzh_TW