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題名 塑造企業主動積極性以提高企業績效：衡量資訊科技基礎下之協同合作在中小企業扮演的角色
Shaping proactivity for firm performance: evaluating the role of IT-enabled collaboration in small and medium enterprises
作者 周致遠
Chou, Chih Yuan
貢獻者 張欣綠
Chang, Hsin Lu
周致遠
Chou, Chih Yuan
關鍵詞 企業主動積極性
資訊科技基礎下之協同合作
中小企業
價值共創
Proactivity
IT-enabled collaboration
SME Performance
value co-creation
日期 2011
上傳時間 30-Oct-2012 11:21:16 (UTC+8)
摘要 近年來，中小企業(SMEs)於經濟中扮演與日俱增的重要性，使得產官學界希望能知道更多如何提升其企業績效的方法。本研究定義企業主動積極性(proactivity)為一關鍵影響因子，可使企業預期改變、想要改變，進而執行改變，以提高企業績效。本研究亦視資訊科技基礎下之協同合作(IT-enabled collaboration)為增加企業主動積極性各面向的可能方法。本研究採用個案研究(case study)，對象為臺灣宜蘭縣枕山休閒農業區。研究結果顯示，中小企業確實可透過資訊科技基礎下之協同合作，塑造其企業主動積極性，進而提升企業績效。本研究亦可協助中小企業認識企業主動積極的重要性，並協助其透過資訊科技基礎下的協同合作，增加其主動積極性。
The emerging importance of small and medium-sized enterprises (SMEs) has led to an increased interest in how to improve performance. In our research framework, we define proactivity as an essential factor that enables a company to anticipate change, to have the desire to make a change, and to implement that change to improve the performance of SMEs. We hypothesize that Information Technology (IT)-enabled collaboration has the potential to help firms achieve all dimensions of proactivity. To verify the research framework, a case study was conducted in the Mt. Pillow Leisure Agricultural Area in Yilan County, located in the northeast of Taiwan. Our research found that SMEs can enhance their performance after developing proactivity through IT platform-based cooperation. The results of this study can assist SMEs in improving their performance by signaling the importance of proactivity and assisting SMEs in improving their proactivity through IT-enabled collaboration.
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描述 碩士
國立政治大學
資訊管理研究所
99356007
100
資料來源 http://thesis.lib.nccu.edu.tw/record/#G0099356007
資料類型 thesis
dc.contributor.advisor 張欣綠zh_TW
dc.contributor.advisor Chang, Hsin Luen_US
dc.contributor.author (Authors) 周致遠zh_TW
dc.contributor.author (Authors) Chou, Chih Yuanen_US
dc.creator (作者) 周致遠zh_TW
dc.creator (作者) Chou, Chih Yuanen_US
dc.date (日期) 2011en_US
dc.date.accessioned 30-Oct-2012 11:21:16 (UTC+8)-
dc.date.available 30-Oct-2012 11:21:16 (UTC+8)-
dc.date.issued (上傳時間) 30-Oct-2012 11:21:16 (UTC+8)-
dc.identifier (Other Identifiers) G0099356007en_US
dc.identifier.uri (URI) http://nccur.lib.nccu.edu.tw/handle/140.119/54562-
dc.description (描述) 碩士zh_TW
dc.description (描述) 國立政治大學zh_TW
dc.description (描述) 資訊管理研究所zh_TW
dc.description (描述) 99356007zh_TW
dc.description (描述) 100zh_TW
dc.description.abstract (摘要) 近年來，中小企業(SMEs)於經濟中扮演與日俱增的重要性，使得產官學界希望能知道更多如何提升其企業績效的方法。本研究定義企業主動積極性(proactivity)為一關鍵影響因子，可使企業預期改變、想要改變，進而執行改變，以提高企業績效。本研究亦視資訊科技基礎下之協同合作(IT-enabled collaboration)為增加企業主動積極性各面向的可能方法。本研究採用個案研究(case study)，對象為臺灣宜蘭縣枕山休閒農業區。研究結果顯示，中小企業確實可透過資訊科技基礎下之協同合作，塑造其企業主動積極性，進而提升企業績效。本研究亦可協助中小企業認識企業主動積極的重要性，並協助其透過資訊科技基礎下的協同合作，增加其主動積極性。zh_TW
dc.description.abstract (摘要) The emerging importance of small and medium-sized enterprises (SMEs) has led to an increased interest in how to improve performance. In our research framework, we define proactivity as an essential factor that enables a company to anticipate change, to have the desire to make a change, and to implement that change to improve the performance of SMEs. We hypothesize that Information Technology (IT)-enabled collaboration has the potential to help firms achieve all dimensions of proactivity. To verify the research framework, a case study was conducted in the Mt. Pillow Leisure Agricultural Area in Yilan County, located in the northeast of Taiwan. Our research found that SMEs can enhance their performance after developing proactivity through IT platform-based cooperation. The results of this study can assist SMEs in improving their performance by signaling the importance of proactivity and assisting SMEs in improving their proactivity through IT-enabled collaboration.en_US
dc.description.tableofcontents CONTENT…………………………………………………………………………………………………………………………………i
TABLES AND FIGURES……………………………………………………………………………………………………ii
CHAPTER 1: INTRODUCTION………………………………………………………………………………………1
CHAPTER 2: LITERATURE REVIEW…………………………………………………………………………3
2.1 IT-enabled Collaboration…………………………………………………………………………3
2.1.1 IT-enabled Collaboration with Partners………………………………3
2.1.2 IT-enabled Collaboration with Customers……………………………4
2.2 Proactivity……………………………………………………………………………………………………………4
CHAPTER 3: DEVELOPMENT OF RESEARCH FRAMEWORK………………………………9
3.1 IT-enabled collaboration…………………………………………………………………………10
3.1.1 IT-enabled collaboration with SMEs’ partners………………10
3.1.2 IT-enabled collaboration with SMEs’ customers……………11
3.2 SME Proactivity…………………………………………………………………………………………………12
3.2.1 Foresight……………………………………………………………………………………………………………12
3.2.2 Desire for change………………………………………………………………………………………12
3.2.3 Readiness for change………………………………………………………………………………13
CHAPTER 4: RESEARCH METHODOLOGY…………………………………………………………………14
4.1 Research Method…………………………………………………………………………………………………14
4.2 Case Background…………………………………………………………………………………………………15
4.2.1 Sample……………………………………………………………………………………………………………………16
4.2.2 Data Collection……………………………………………………………………………………………19
CHAPTER 5: RESEARCH ANALYSIS AND DISCUSSION…………………………………20
5.1 Case Results…………………………………………………………………………………………………………20
5.2 Cross-Case Analysis Results…………………………………………………………………26
5.3 Managerial Implications……………………………………………………………………………29
CHAPTER 6: CONCLUSION……………………………………………………………………………………………30
6.1 Summary………………………………………………………………………………………………………………………30
6.2 Limitations and Implications of Future Research……………30
REFERENCE……………………………………………………………………………………………………………………………31
Appendix A: Question List for SMEs in Mt. Pillow Leisure Agricultural Area (English Version)………………………………………………………38
Appendix B: Question List for SMEs in Mt. Pillow Leisure Agricultural Area (Mandarin Chinese Version)………………………………39
Appendix C: Interview Content & Data Analysis for SMEs in Mt. Pillow Leisure Agricultural Area (Mandarin Chinese Version)………………………………………………………………………………………………………………………………40		zh_TW
dc.language.iso en_US-
dc.source.uri (資料來源) http://thesis.lib.nccu.edu.tw/record/#G0099356007en_US
dc.subject (關鍵詞) 企業主動積極性zh_TW
dc.subject (關鍵詞) 資訊科技基礎下之協同合作zh_TW
dc.subject (關鍵詞) 中小企業zh_TW
dc.subject (關鍵詞) 價值共創zh_TW
dc.subject (關鍵詞) Proactivityen_US
dc.subject (關鍵詞) IT-enabled collaborationen_US
dc.subject (關鍵詞) SME Performanceen_US
dc.subject (關鍵詞) value co-creationen_US
dc.title (題名) 塑造企業主動積極性以提高企業績效：衡量資訊科技基礎下之協同合作在中小企業扮演的角色zh_TW
dc.title (題名) Shaping proactivity for firm performance: evaluating the role of IT-enabled collaboration in small and medium enterprisesen_US
dc.type (資料類型) thesisen
dc.relation.reference (參考文獻) Abro, Q.M.M., Memon, N.A. and Arshdi, P.S. (2011). Dynamic Capabilities and Firm Performance: A Case of Two SMEs in Pakistan. Mehran University Research Journal of Engineering & Technology, 30(3), 521-530.
Aldea-Partanen, A. (2006). Triple Helix Partnerships in Rural North. In Proceedings of the 1st Nordic Innovation Research Conference—Finnkampen, Oulu, Finland, December 2006.
Allan, J. and Lawless, N. (2005). Learning through online collaboration by SME staff: A scoping investigation into likely team-role stressors. Education + Training, 47(8-9), 653-664.
Aragón-Correa, J.A., Hurtado-Torres, N., Sharma, S., García-Morales, V.J. (2008). Environmental strategy and performance in small firms: A resource-based perspective. Journal of Environmental Management, 86, 88-103.
Arnold, E. and Thuriaux, B. (1997). Developing Firm`s Technological Capabilities, Technopolis, Brighton.
Ash, C.G. (2001). e-Business Change and Application Service Providers: A Case Study of an ERP enabled SME. In Proceedings of Second Annual Conference in Global Information Technology Management, Dallas, Texas.
Ballantyne, D. (2004). Dialogue and Its Role in the Development of Relationship Specific Knowledge. Journal of Business and Industrial Marketing, 19(2), 114-123.
Bateman, T.S. and Crant, J.M. (1993). The proactive component of organizational-behavior: A measure and correlates. Journal of Organizational Behavior, 14, 103-118.
Bates, A. (1991). Interactivity as a Criterion for Media Selection in Distance Education. Never Too Far, 16, 5-9.
Bell, J., Crick, D., and Young, S. (2004). Small Firm Internationalization and Business Strategy. International Small Business Journal, 22(1), 23-56.
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