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題名 逆物流下與供應商協同合作之績效評估與資源分配模式研究
Performance evaluation and resource allocation analysis for collaboration with suppliers in reverse logistics
作者 盧珮筠
貢獻者 林我聰
盧珮筠
關鍵詞 逆物流
績效評估
協同合作
資料包絡分析法
日期 2011
上傳時間 30-Oct-2012 11:21:26 (UTC+8)
摘要 逆物流系統中，企業須與夥伴協同合作，以降低不確定性和風險，進而提高績效。影響逆物流協同合作績效的因素，包含質化的資訊分享與協同合作因素和量化的成本、利潤因素。本研究以資料包絡分析法(Data Envelopment Analysis ,DEA)，針對12家有逆物流活動之製造商，評估逆物流發展現況，給予未來資源分配建議。
     本研究中，質化指標先經由層級分析法(Analytic Hierarchy Process , AHP)做前置處理，再與量化指標進行DEA分析，選用DEA模式為CCR及BCC模式，分析各別協同合作績效之相對效率，並透過差額變數分析與敏感度分析探討不同投入和產出的變數組合，對效率的變化，進而瞭解各個變數對於績效之影響。
     再針對企業目前之逆物流協同合作現況，提供資源分配之建議，使企業資源能更有效利用。
參考文獻 中文:
     1. 王立志(2006)，系統化運籌與供應鏈管理—企業營運新典範，滄海書局，台中。
     2. 薄喬萍(2008)，D.B.A.在績效評估之綜合運用，五南書局，台北。
     3. 吳玫瑋(2003)，「從高科技產業製造商的立場衡量供應鏈管理之績效」，國立成功大學工業管理研究所碩士論文
     4. 李強（2002），「建置完整供應鏈循環與提昇企業競爭新利器的新議題：逆向物流」，拓墣產業研究所(TRI)
     5. 蔡宜靜、余文德(2006) 「資料包絡法應用於評估知識管理效率之初步探討」，中華技術學報，第70期，80-85頁。
     6. 黃旭男（1993），「資料包絡分析法使用程序之研究及其在非營利組織效率評估上之應用」，交通大學管科所博士論文
     7. 李健瑞(2003)，「以資料包絡分析法比較二十個國家科技競爭效率之評估」，國立中央大學產業經濟研究所碩士論文
      
     英文:
     1. Banker,R.D.,Charnes,A.,& Cooper,W.W.(1984)."Some models for estimating technical and scale inefficiencies in data envelopment analysis."Management Science,Vol. 30, No. 9 , pp.1078-1092.
     2. Beamon B. M.,(1998),"Supply chain design analysis:Model and methods."International Journal of Production Economics,Vol. 118, pp. 281-294
     3. Beamon B. M.,(1999) ,"Designing the green supply chain.”Logistics Information Management,Vol. 12, No. 4, pp. 332-342
     4. Boddy D, Macbeth D, Wagner B. (2000)"Implementing collaboration between organizations: an empirical study of supply chain partnering. " Journal of Management Studies;37(7):1003–18.Vol. 37, No. 7 , pp. 1003–1018
     5. Chan,F.T.S.andN.Kumar. (2007)" Global Supplier Development Considering Risk Factors Using Fuzzy Extended AHP-Based Approach. " International Journal of Management Science Vol. 35, No. 2, pp. 417-431
     6. Charnes,A.,Cooper,W.W.& Rhodes,E.(1978)."Measuring the efficiency of decision making units."European Journal of Operational Research, Vol. 2, pp. 429-444.
     7. Coughlan, P., Coghlan, D., Lombard, F., Brennan, L., McNichols, T., and Nolan, R. (2003)"Managing Collaborative Relationships in a Period of Discontinuity", International Journal of Operations and Production Management,Vol.23, pp 1246-1259.
     8. Dobos, I., & Richter, K. (2003). "A production/recycling model with stationary demand and return rates. Central "European Journal of Operations Research, Vol. 11, No. 1,pp, 35–46
     9. Dobos, I., & Richter, K. (2004). "An extended production/recycling model with stationary demand and return rates. " International Journal of Production Economics, Vol.90, No.3, pp 311–323.
     10. Doyle,J.R.And R.H. Green, (1984) " Efficiency and Cross-efficiency in DEA：Derivations, Meaning and Uses "Journal of the Operational Research Society, Vol. 45, No. 5 , pp.567-578.
     11. Farrell, M. J.(1957), "The Measurement of Productivity Efficiency," Journal of Royal Statistics Social Series A, pp.253-281.
     12. Fleischmann, M., Bloemhof-Ruwaard, J.M., Dekker, R., van Der Laan, E., van Nunen, J.A.E.E. and van Wassenhove, L.N. (1997), " Quantitative models for reverse logistics: a review ",European Journal of Operational Research, Vol. 103, pp. 1-17.
     13. Ho, William; Xu, Xiaowei and Dey, Prasanta K. (2010)“Multi-criteria decision making approaches for supplier evaluation and selection : a literature review. "European Journal of Operational ResearchVol. 202, No. 1, pp. 16-24
     14. Hogarth-Scott, S. (1999)."Retailer-supplier partnerships: Hostages to fortune or the way forward in the millennium. " British Food Journal,Vol. 101, No. 9, pp. 668-682
     15. Humphreys, P. K., Li W. L. and Chan L. Y.(2004) " The impact of supplier development on buyer–supplier performance"Omega Vol. 132, , pp 131-143.
     16. J. Fowler and S. Mason, et al. (2008). "Performance Evaluation in Reverse Logistics with Data Envelopment Analysis." Industrial Engineering Research Conference. pp764–767
     17. Judith M. Whipple and Dawn Russell(2007)"Building supply chain collaboration: a typology of collaborative approaches"The International Journal of Logistics Management Vol. 18 No. 2, pp. 174-196
     18. Kim, S.W., (2006)"Effects of supply chain management practices, integration and competition capability on performance."Supply Chain Management: An International Journal,Vol. 11, No. 3, pp 241-248.
     19. Lejeune MA, Yakova N. (2005)." On characterizing the 4 Cs in supply chain management. " Journal of Operations Management.Vol. 23, No. 1 , pp. 81–100
     20. Lewin,A.Y.and Minton,J.W. (1986) "Determining Organizational Effectiveness：Another Look and an Agenda for Research"Management Science Vol.32, No.5, pp.514－538,
     21. Li, X. and F. Olorunniwo (2008), "An exploration of reverse logistics practices in three companies." Supply Chain Management: An International JournalVol. 13, No. 5, pp. 381-386
     22. Li, X. and F. Olorunniwo (2010), "Information sharing and collaboration practices in reverse logistics.",Supply Chain Management: An International Journal Vol. 15, No. 6, pp.454–462
     23. Lockamy A, McCormack K. (2004)."The development of a supply chain management process maturity model using the concepts of business process orientation.”Supply Chain Management: An International Journal Vol. 9, No. 4, pp. 272-278.
     24. McLaren T., Head M.,Yuan Y.,(2002)"Supply chain collaboration alternatives: understanding the expected costs and benefits",Internet Research,Vol. 12, No. 4 , pp. 348–364
     25. Norman, Michael and Barry Stocker, (1991), ” Data Envelopment Analysis: The Assessment of Performance”, John Wiley& Sons
     26. Ostlin, J., E. Sundin, et al. (2008). "Importance of closed-loop supply chain relationships for product remanufacturing."International Journal of Production Economics Vol. 115, No. 2 , pp 336-348.
     27. Östlin,J.,E.Sundin, et al.(2009). "Product life-cycle implications for remanufacturing strategies. " Journal of Cleaner Production Vol.17, No:11, pp 999-1009.
     28. Oswald, S. L.,Mossholder, K.W.,& Harris, S. G.(1994)."Vision salience and strategic involvement: Implications for psychological attachment to organization and job."Strategic Management Journal,Vol. 15, pp,477-489
     29. Ronald s, T.-L., Dale S. Rogers (2002). "Differences between forward and reverse logistics in a retail environment." Supply Chain Management: An International Journal.Vol. 7, No. 5,pp. 271-282.
     30. Rust,P.C.(1993)."Neutralizing the political threat of the marginal woman: Lesbians` beliefs about bisexual women."Journal of Sex Research, 30:3,214-228.Vol. 30, No. 3,pp, 214-228
     31. Saaty TL. (1980) , The analytic hierarchy process: planning, priority setting and resource allocation. McGraw-Hill; New York.
     32. Saaty TL. (1996), Decision making with dependence and feedback-The analytic network process, RWS Publication.
     33. Saaty,T.L. (2001), "Decision Making with Dependence and Feedback: the Analytic Network Process. "Pittsburgh, PA: RWS Publications 2nd ed
     34. Saen, R.F. (2007a). " Suppliers selection in the presence of both cardinal and ordinal data. " European Journal of Operational Research Vol. 183, No. 2 , pp.741–747
     35. Shang, J., & Sueyoshi, T. (1995)."A unified frame work for the selection of a flexible manufacturing system."European Journal of Operational Research, Vol. 85, pp. 297–315
     36. Stadtler, H. and C. Kilger (2000), Supply Chain Management and Advanced Planning, Springer.
     37. Thompson, R.G., F.D. Singleton, R.M. Thrall, and B.A. Smith, (1986), "Comparative Site Evaluations for Locating High Energy Lab in Texas" Interfaces, Vol. 16, pp. 1380-1395.
     38. Thore,(1996), " Economics of Scale in the U.S. Computer Industry:An Empirical Investigation Using Data Envelopment Analysis, " Journal of Evolutionary Economics, Vol. 6, No. 2,pp199-216.
     39. Timmerman, (1986) "An approach to vendor performance evaluation.” Journal of Purchasing and Materials Management, Vol. 22, pp. 2-8
     40. Verdecho, M.-J.,J.-J. Alfaro-Saiz, et al.(2012)."A multi-criteria approach for managing inter-enterprise collaborative relationships."Omeg a Vol. 40, No. 3 , pp. 249-263
     41. Wadhwa, V., and Ravindran, A. R. (2007). "Vendor selection in outsourcing, " Computers & Operations Research, Vol. 34, No. 12, pp. 3725-3737.
     42. Yang, T. and Kuo, C.,(2003) "A hierarchical AHP/DEA methodology for the facilities layout design problem,"European Journal of Operational Research, Vol. 147, pp. 128-136. ,
     43. Zacharia, Z. G., Nix, N. W., and Lusch, R. F.,( 2009)."An analysis of supply chain collaborations and their effect on performance outcomes. "Journal of Business Logistics, Vol. 30, No. 2, pp. 101-123.
     44. Zahedi F.( 1986)"The analytic hierarchy process—a survey of the method and its applications. " InterfacesVol. 16, No. 4, pp. 96-108
描述 碩士
國立政治大學
資訊管理研究所
99356026
100
資料來源 http://thesis.lib.nccu.edu.tw/record/#G0099356026
資料類型 thesis
dc.contributor.advisor 林我聰zh_TW
dc.contributor.author (Authors) 盧珮筠zh_TW
dc.creator (作者) 盧珮筠zh_TW
dc.date (日期) 2011en_US
dc.date.accessioned 30-Oct-2012 11:21:26 (UTC+8)-
dc.date.available 30-Oct-2012 11:21:26 (UTC+8)-
dc.date.issued (上傳時間) 30-Oct-2012 11:21:26 (UTC+8)-
dc.identifier (Other Identifiers) G0099356026en_US
dc.identifier.uri (URI) http://nccur.lib.nccu.edu.tw/handle/140.119/54572-
dc.description (描述) 碩士zh_TW
dc.description (描述) 國立政治大學zh_TW
dc.description (描述) 資訊管理研究所zh_TW
dc.description (描述) 99356026zh_TW
dc.description (描述) 100zh_TW
dc.description.abstract (摘要) 逆物流系統中，企業須與夥伴協同合作，以降低不確定性和風險，進而提高績效。影響逆物流協同合作績效的因素，包含質化的資訊分享與協同合作因素和量化的成本、利潤因素。本研究以資料包絡分析法(Data Envelopment Analysis ,DEA)，針對12家有逆物流活動之製造商，評估逆物流發展現況，給予未來資源分配建議。
     本研究中，質化指標先經由層級分析法(Analytic Hierarchy Process , AHP)做前置處理，再與量化指標進行DEA分析，選用DEA模式為CCR及BCC模式，分析各別協同合作績效之相對效率，並透過差額變數分析與敏感度分析探討不同投入和產出的變數組合，對效率的變化，進而瞭解各個變數對於績效之影響。
     再針對企業目前之逆物流協同合作現況，提供資源分配之建議，使企業資源能更有效利用。		zh_TW
dc.description.tableofcontents 第一章 緒論 1
     1.1 研究背景 1
     1.2 研究動機 2
     1.3 研究目的 2
     1.4 研究架構 3
     第二章 文獻探討 4
     2.1 供應鏈管理與績效評估 4
     2.1.1 供應鏈管理之定義 4
     2.1.2 供應鏈管理與績效評估 4
     2.1.3 績效評估工具 6
     2.2 逆物流與協同合作 9
     2.2.1 逆物流之定義 9
     2.2.2 協同合作之定義 10
     2.2.3 協同合作之類型 12
     2.2.4 協同合作之指標 14
     2.3 資料包絡分析法（DATA ENVELOPMENT ANALYSIS , DEA） 18
     2.3.1 DEA定義 18
     2.3.2 DEA模式 19
     2.3.3 DEA特性與限制 22
     2.4 層級分析法(ANALYTIC HIERARCHY PROCESS , AHP) 23
     2.4.1 AHP定義 23
     2.4.2 AHP模式 23
     2.4.3 AHP特性與假設 25
     2.5 整合DEA與AHP之模式 27
     第三章 績效評估及資源分配模式 29
     3.1 研究模式 29
     3.2 應用整合DEA與AHP之模式 31
     3.2.1 選擇決策單位 31
     3.2.2 選擇投入與產出項與指標 33
     3.2.3 確認DEA模式 35
     3.3 問卷設計 35
     第四章 資料收集與分析 38
     4.1 資料收集 38
     4.1.1 量化指標資料收集 40
     4.1.2 質化指標資料收集 44
     4.2 DMU績效評估 48
     4.2.1 相關性分析 48
     4.2.2 DEA效率分析 49
     4.2.3 DEA差額變數分析 56
     4.2.4 DEA敏感度分析 57
     4.3 資源分配策略建議 61
     第五章 結論與建議 62
     參考文獻 63
     附錄一_AHP問卷 68		zh_TW
dc.language.iso en_US-
dc.source.uri (資料來源) http://thesis.lib.nccu.edu.tw/record/#G0099356026en_US
dc.subject (關鍵詞) 逆物流zh_TW
dc.subject (關鍵詞) 績效評估zh_TW
dc.subject (關鍵詞) 協同合作zh_TW
dc.subject (關鍵詞) 資料包絡分析法zh_TW
dc.title (題名) 逆物流下與供應商協同合作之績效評估與資源分配模式研究zh_TW
dc.title (題名) Performance evaluation and resource allocation analysis for collaboration with suppliers in reverse logisticsen_US
dc.type (資料類型) thesisen
dc.relation.reference (參考文獻) 中文:
     1. 王立志(2006)，系統化運籌與供應鏈管理—企業營運新典範，滄海書局，台中。
     2. 薄喬萍(2008)，D.B.A.在績效評估之綜合運用，五南書局，台北。
     3. 吳玫瑋(2003)，「從高科技產業製造商的立場衡量供應鏈管理之績效」，國立成功大學工業管理研究所碩士論文
     4. 李強（2002），「建置完整供應鏈循環與提昇企業競爭新利器的新議題：逆向物流」，拓墣產業研究所(TRI)
     5. 蔡宜靜、余文德(2006) 「資料包絡法應用於評估知識管理效率之初步探討」，中華技術學報，第70期，80-85頁。
     6. 黃旭男（1993），「資料包絡分析法使用程序之研究及其在非營利組織效率評估上之應用」，交通大學管科所博士論文
     7. 李健瑞(2003)，「以資料包絡分析法比較二十個國家科技競爭效率之評估」，國立中央大學產業經濟研究所碩士論文
      
     英文:
     1. Banker,R.D.,Charnes,A.,& Cooper,W.W.(1984)."Some models for estimating technical and scale inefficiencies in data envelopment analysis."Management Science,Vol. 30, No. 9 , pp.1078-1092.
     2. Beamon B. M.,(1998),"Supply chain design analysis:Model and methods."International Journal of Production Economics,Vol. 118, pp. 281-294
     3. Beamon B. M.,(1999) ,"Designing the green supply chain.”Logistics Information Management,Vol. 12, No. 4, pp. 332-342
     4. Boddy D, Macbeth D, Wagner B. (2000)"Implementing collaboration between organizations: an empirical study of supply chain partnering. " Journal of Management Studies;37(7):1003–18.Vol. 37, No. 7 , pp. 1003–1018
     5. Chan,F.T.S.andN.Kumar. (2007)" Global Supplier Development Considering Risk Factors Using Fuzzy Extended AHP-Based Approach. " International Journal of Management Science Vol. 35, No. 2, pp. 417-431
     6. Charnes,A.,Cooper,W.W.& Rhodes,E.(1978)."Measuring the efficiency of decision making units."European Journal of Operational Research, Vol. 2, pp. 429-444.
     7. Coughlan, P., Coghlan, D., Lombard, F., Brennan, L., McNichols, T., and Nolan, R. (2003)"Managing Collaborative Relationships in a Period of Discontinuity", International Journal of Operations and Production Management,Vol.23, pp 1246-1259.
     8. Dobos, I., & Richter, K. (2003). "A production/recycling model with stationary demand and return rates. Central "European Journal of Operations Research, Vol. 11, No. 1,pp, 35–46
     9. Dobos, I., & Richter, K. (2004). "An extended production/recycling model with stationary demand and return rates. " International Journal of Production Economics, Vol.90, No.3, pp 311–323.
     10. Doyle,J.R.And R.H. Green, (1984) " Efficiency and Cross-efficiency in DEA：Derivations, Meaning and Uses "Journal of the Operational Research Society, Vol. 45, No. 5 , pp.567-578.
     11. Farrell, M. J.(1957), "The Measurement of Productivity Efficiency," Journal of Royal Statistics Social Series A, pp.253-281.
     12. Fleischmann, M., Bloemhof-Ruwaard, J.M., Dekker, R., van Der Laan, E., van Nunen, J.A.E.E. and van Wassenhove, L.N. (1997), " Quantitative models for reverse logistics: a review ",European Journal of Operational Research, Vol. 103, pp. 1-17.
     13. Ho, William; Xu, Xiaowei and Dey, Prasanta K. (2010)“Multi-criteria decision making approaches for supplier evaluation and selection : a literature review. "European Journal of Operational ResearchVol. 202, No. 1, pp. 16-24
     14. Hogarth-Scott, S. (1999)."Retailer-supplier partnerships: Hostages to fortune or the way forward in the millennium. " British Food Journal,Vol. 101, No. 9, pp. 668-682
     15. Humphreys, P. K., Li W. L. and Chan L. Y.(2004) " The impact of supplier development on buyer–supplier performance"Omega Vol. 132, , pp 131-143.
     16. J. Fowler and S. Mason, et al. (2008). "Performance Evaluation in Reverse Logistics with Data Envelopment Analysis." Industrial Engineering Research Conference. pp764–767
     17. Judith M. Whipple and Dawn Russell(2007)"Building supply chain collaboration: a typology of collaborative approaches"The International Journal of Logistics Management Vol. 18 No. 2, pp. 174-196
     18. Kim, S.W., (2006)"Effects of supply chain management practices, integration and competition capability on performance."Supply Chain Management: An International Journal,Vol. 11, No. 3, pp 241-248.
     19. Lejeune MA, Yakova N. (2005)." On characterizing the 4 Cs in supply chain management. " Journal of Operations Management.Vol. 23, No. 1 , pp. 81–100
     20. Lewin,A.Y.and Minton,J.W. (1986) "Determining Organizational Effectiveness：Another Look and an Agenda for Research"Management Science Vol.32, No.5, pp.514－538,
     21. Li, X. and F. Olorunniwo (2008), "An exploration of reverse logistics practices in three companies." Supply Chain Management: An International JournalVol. 13, No. 5, pp. 381-386
     22. Li, X. and F. Olorunniwo (2010), "Information sharing and collaboration practices in reverse logistics.",Supply Chain Management: An International Journal Vol. 15, No. 6, pp.454–462
     23. Lockamy A, McCormack K. (2004)."The development of a supply chain management process maturity model using the concepts of business process orientation.”Supply Chain Management: An International Journal Vol. 9, No. 4, pp. 272-278.
     24. McLaren T., Head M.,Yuan Y.,(2002)"Supply chain collaboration alternatives: understanding the expected costs and benefits",Internet Research,Vol. 12, No. 4 , pp. 348–364
     25. Norman, Michael and Barry Stocker, (1991), ” Data Envelopment Analysis: The Assessment of Performance”, John Wiley& Sons
     26. Ostlin, J., E. Sundin, et al. (2008). "Importance of closed-loop supply chain relationships for product remanufacturing."International Journal of Production Economics Vol. 115, No. 2 , pp 336-348.
     27. Östlin,J.,E.Sundin, et al.(2009). "Product life-cycle implications for remanufacturing strategies. " Journal of Cleaner Production Vol.17, No:11, pp 999-1009.
     28. Oswald, S. L.,Mossholder, K.W.,& Harris, S. G.(1994)."Vision salience and strategic involvement: Implications for psychological attachment to organization and job."Strategic Management Journal,Vol. 15, pp,477-489
     29. Ronald s, T.-L., Dale S. Rogers (2002). "Differences between forward and reverse logistics in a retail environment." Supply Chain Management: An International Journal.Vol. 7, No. 5,pp. 271-282.
     30. Rust,P.C.(1993)."Neutralizing the political threat of the marginal woman: Lesbians` beliefs about bisexual women."Journal of Sex Research, 30:3,214-228.Vol. 30, No. 3,pp, 214-228
     31. Saaty TL. (1980) , The analytic hierarchy process: planning, priority setting and resource allocation. McGraw-Hill; New York.
     32. Saaty TL. (1996), Decision making with dependence and feedback-The analytic network process, RWS Publication.
     33. Saaty,T.L. (2001), "Decision Making with Dependence and Feedback: the Analytic Network Process. "Pittsburgh, PA: RWS Publications 2nd ed
     34. Saen, R.F. (2007a). " Suppliers selection in the presence of both cardinal and ordinal data. " European Journal of Operational Research Vol. 183, No. 2 , pp.741–747
     35. Shang, J., & Sueyoshi, T. (1995)."A unified frame work for the selection of a flexible manufacturing system."European Journal of Operational Research, Vol. 85, pp. 297–315
     36. Stadtler, H. and C. Kilger (2000), Supply Chain Management and Advanced Planning, Springer.
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