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題名 組織文化、智慧資本與組織績效之關係： 知識運用能力的干擾效果
The relationship among organizational culture, intellectual capital and organizational performance: The moderating effect of knowledge process capability
作者 廖婉鈞
Liao, Wan Chun
貢獻者 林月雲
廖婉鈞
Liao, Wan Chun
關鍵詞 智慧資本
組織文化
獲得型流程能力
保護型流程能力
Intellectual capital
organizational culture
acquisition process capability
protection process capability
日期 2010
上傳時間 3-Sep-2013 14:37:53 (UTC+8)
摘要 過去研究多直接探討智慧資本與組織績效之關係，隱含假設擁有智慧資本就對組織有利，卻忽略了擁有資源更要懂得使用才能創造價值，哪些因素能促使員工善加運用智慧資本甚少被探討，故本研究整合資源基礎理論與體制理論，主張組織文化的同形力量可指引成功方向，引導組織成員共同運用智慧資本以提升績效，同時，若能各自搭配兩種知識運用能力：(1)獲得型流程能力，適時更新、改善智慧資本內涵，有助於企業因應外界環境變遷；以及(2)保護型流程能力，妥善保護智慧資本，避免被競爭對手模仿或竊取，以延長智慧資本所創造的競爭優勢；將有助於強化智慧資本與組織績效的正向關係。
本研究針對台灣上市上櫃公司隨機抽樣一千家企業發放問卷，問卷分成總經理版與部門經理版，各自寄送，當同一家公司總經理版回卷一份且部門經理版回卷兩份以上才視為有效問卷，最後配對成功樣本為160筆，採用階層迴歸驗證假設，並針對達顯著水準的交乘項繪製交互作用圖，圖中每一條線皆進行簡單斜率檢定，以確認斜率是否顯著不為零。分析結果顯示，組織文化與知識運用能力的交互效果確實會影響智慧資本與績效之關係，不同智慧資本類型需搭配不同的組織文化與知識運用能力組合才能提升組織績效，特別是人力資本的部分，若企業缺乏知識更新機制，需給予員工適當工作彈性或鼓勵創新，才能發揮人力資本對績效的正向影響，否則人力資本甚至會負向影響績效。
為了更細膩了解各產業是否具有特殊現象，本研究又進一步將樣本分為製造業、服務業和高科技產業，補充分析前述研究假設，結果確實呈現各產業重視不同的智慧資本類型，以及個別利於績效提升的智慧資本、組織文化與知識運用能力組合，本研究試圖提供理論解釋與管理意涵，以期彌補過去文獻缺口，並協助實務界發揮智慧資本之真正價值。
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描述 博士
國立政治大學
企業管理研究所
95355509
99
資料來源 http://thesis.lib.nccu.edu.tw/record/#G0095355509
資料類型 thesis
dc.contributor.advisor 林月雲zh_TW
dc.contributor.author (Authors) 廖婉鈞zh_TW
dc.contributor.author (Authors) Liao, Wan Chunen_US
dc.creator (作者) 廖婉鈞zh_TW
dc.creator (作者) Liao, Wan Chunen_US
dc.date (日期) 2010en_US
dc.date.accessioned 3-Sep-2013 14:37:53 (UTC+8)-
dc.date.available 3-Sep-2013 14:37:53 (UTC+8)-
dc.date.issued (上傳時間) 3-Sep-2013 14:37:53 (UTC+8)-
dc.identifier (Other Identifiers) G0095355509en_US
dc.identifier.uri (URI) http://nccur.lib.nccu.edu.tw/handle/140.119/59768-
dc.description (描述) 博士zh_TW
dc.description (描述) 國立政治大學zh_TW
dc.description (描述) 企業管理研究所zh_TW
dc.description (描述) 95355509zh_TW
dc.description (描述) 99zh_TW
dc.description.abstract (摘要) 過去研究多直接探討智慧資本與組織績效之關係，隱含假設擁有智慧資本就對組織有利，卻忽略了擁有資源更要懂得使用才能創造價值，哪些因素能促使員工善加運用智慧資本甚少被探討，故本研究整合資源基礎理論與體制理論，主張組織文化的同形力量可指引成功方向，引導組織成員共同運用智慧資本以提升績效，同時，若能各自搭配兩種知識運用能力：(1)獲得型流程能力，適時更新、改善智慧資本內涵，有助於企業因應外界環境變遷；以及(2)保護型流程能力，妥善保護智慧資本，避免被競爭對手模仿或竊取，以延長智慧資本所創造的競爭優勢；將有助於強化智慧資本與組織績效的正向關係。
本研究針對台灣上市上櫃公司隨機抽樣一千家企業發放問卷，問卷分成總經理版與部門經理版，各自寄送，當同一家公司總經理版回卷一份且部門經理版回卷兩份以上才視為有效問卷，最後配對成功樣本為160筆，採用階層迴歸驗證假設，並針對達顯著水準的交乘項繪製交互作用圖，圖中每一條線皆進行簡單斜率檢定，以確認斜率是否顯著不為零。分析結果顯示，組織文化與知識運用能力的交互效果確實會影響智慧資本與績效之關係，不同智慧資本類型需搭配不同的組織文化與知識運用能力組合才能提升組織績效，特別是人力資本的部分，若企業缺乏知識更新機制，需給予員工適當工作彈性或鼓勵創新，才能發揮人力資本對績效的正向影響，否則人力資本甚至會負向影響績效。
為了更細膩了解各產業是否具有特殊現象，本研究又進一步將樣本分為製造業、服務業和高科技產業，補充分析前述研究假設，結果確實呈現各產業重視不同的智慧資本類型，以及個別利於績效提升的智慧資本、組織文化與知識運用能力組合，本研究試圖提供理論解釋與管理意涵，以期彌補過去文獻缺口，並協助實務界發揮智慧資本之真正價值。		zh_TW
dc.description.tableofcontents 第一章 緒論 3
第二章 文獻探討
第一節 智慧資本的內涵與構面 6
第二節 組織文化的內涵與構面 10
第三節 智慧資本與組織文化的交互作用 13
第四節 知識運用能力：獲得型與保護型流程能力的干擾效果 19
第三章 研究方法
第一節 研究架構 22
第二節 研究樣本與程序 22
第三節 研究變數與測量工具 23
第四節 統計分析方式 30
第五節 樣本描述性統計 31
第六節 因素分析與敘述統計 32
第四章 結果分析
第一節 整體分析結果 40
第二節 補充分析 66
第五章 討論與建議
第一節 關於整體分析 79
第二節 關於補充分析 87
第三節 理論貢獻與管理意涵 90
第四節 研究限制 94
第五節 未來研究建議 95
參考文獻 96
附錄一 補充分析：各產業與整體分析結果相同或無變項顯著之迴歸分析表 112
附錄二 總經理版問卷 137
附錄三 部門經理版問卷 143		zh_TW
dc.format.extent 9681836 bytes-
dc.format.mimetype application/pdf-
dc.language.iso en_US-
dc.source.uri (資料來源) http://thesis.lib.nccu.edu.tw/record/#G0095355509en_US
dc.subject (關鍵詞) 智慧資本zh_TW
dc.subject (關鍵詞) 組織文化zh_TW
dc.subject (關鍵詞) 獲得型流程能力zh_TW
dc.subject (關鍵詞) 保護型流程能力zh_TW
dc.subject (關鍵詞) Intellectual capitalen_US
dc.subject (關鍵詞) organizational cultureen_US
dc.subject (關鍵詞) acquisition process capabilityen_US
dc.subject (關鍵詞) protection process capabilityen_US
dc.title (題名) 組織文化、智慧資本與組織績效之關係： 知識運用能力的干擾效果zh_TW
dc.title (題名) The relationship among organizational culture, intellectual capital and organizational performance: The moderating effect of knowledge process capabilityen_US
dc.type (資料類型) thesisen
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