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題名 五大人格特質對員工績效之影響
The relationship of the big-five personality traits and job performance
作者 陳曉華
貢獻者 韓志翔
陳曉華
關鍵詞 五大人格特質
員工績效
日期 2009
上傳時間 5-Sep-2013 13:57:38 (UTC+8)
摘要 五大人格理論（FFM or Big Five）的分類已被廣為運用在人格相關的研究上，甚至是在不同的文化、語言上。五大人格理論提供了一理論架構，系統性來衡量人格特質與工作績效之間的關聯性 (Murray R. Barrick, 2001)。\n\n　　本研究在探討五大人格特質：外向性（Extraversion）、審慎性（Conscientiouness）、親和性（Agreeableness）、神經質（Neuroticism）、開放性（Openness）在員工的工作績效的五大構面：任務性績效、組織公民行為，員工偏差行為、適應性績效與創造性績效的關連性。\n\n本研究結果顯示：審慎性在員工績效的五大構面：任務性績效、組織公民行為、員工適應性績效及創造性績效上與員工的偏差行為均有顯著的關係。親和性僅在員工的偏差行為有負向關係獲得支持。神經質與員工的偏差行為有正向關係也獲得支持。開放性在員工的創造性績效有正向關係獲得支持。
參考文獻 Allport, G. W., & Odbert, S. H. (1936). Trait Names: A Psycho-lexical Study. Psychological Monographs.\n\nAllworth, E., & Hesketh, B. (1999). Construct-oriented biodata: Capturing change -related and contextually relevant future performance. International Journal of Selection and Assessment, 7(2), 97-111.\n\nBarrick, M. R., & Mount, K. M. (1991). The Big Five Personality Dimensions and Job Performance: A Meta-Analysis. Personnel Psychology, 44.\n\nBarrick MR, Mount MK, Judge TA. (2001). Personality and performance at the beginning of the new millennium: What do we know and where do we go next? International Journal of Selection and Assessment, 9, 9-30.\n\nBennett, R. J., & Robinson, S. L. (2000). Development of a measure of workplace deviance. Journal of Applied Psychology, 85, 349-360.\n\nBerry, C. M. (2009). The Five-Factor Model of Personality and Managerial Performance: Validity Gains Through the Use of 360 Degree Performance Ratings. Journal of Applied Psychology (94).\n\nBorman, W. C., & Motowildo, S. J. (1993). Expanding the criterion domain to include elements of contexual performance,in Personnel Selection in Organization, eds N. Schmitt & W.C. Borman & Associates, Jossey-Bass Publishers, San Francisco.\n\nBorman, W. C., Penner, L. A., Allen, T. D., & Motowildo, S. J. (2001). Personality Predictors of Citizenship Performance. International Journal of Selection and Assessment (9).\n\nCattellB.R. (1943). The description of personality: Basic trait into clusters. Journal of Abnormal and Social Psychology.\n\nCollbert, A. E., Mount, M. K., Harter, J. K., Witt, L. A., & Barrick, M. R. (2004). Interactive Effects of Personality and Perceptions of the Work Situation on Workplace Deviance. (89).\n\nCosta, P. T., Jr., & McCrae, R. R. (1992). NEO-PIR: Professional manual. Odessa, FL: Psychological Assessment Resources.\n\nDenniw W.Organ, A. L. (1995). Personality, Satisfation, and Organizational Cititzenship Behavior. The Journal of Social Psychology (135).\n\nFacteau, J.D., Allen, T.D., Facteau, C.L., Bordas, R.M. and Tears, R.S. (April, 2000). Structured interviewing for OCBs: Construct validity, faking and the effects of question type. Paper presented at the 15th Annual Meeting of the Society for Industrial and Organizational Psychology, New Orleans, LA.\n\nFeist, G. J. (1998). A meta-analysis of personality in scientific and artistic creativity. Personality and Social Psychology Review, 4, 26-42.\n\nFiske, D. W. (1949). Consistency of the factorial structures of personality ratings from different source. Journal of Abnormal and Social Psychology, 44, 329-344.\n\nGeorge, J. M. (1992). The Role of Personality in Organizational Life: Issue and Evidence. Journal of Management , 185-213.\n\nGeorgeJenniferM., & ZhouJing. (2001). When Openness to Experience and Conscientiousness Are Related to Creative Behavior: An Interactional Approach. Journal of Applied Psychology (86), 513-524.\n\nGriffin, B., & Hesketh, B. (2005, 12). Are Conscientious Workers Adaptable? Australiian Journal of Management .\n\nGriffinA.Mark, NealAndrew, & ParkerK.Sharon. (2007). A New Model of Work role Performance: Positive Behavior In Uncertain And Interderpendent Contexts. Academy of Management Journal (50), 327-347.\n\nKibeom Lee, M. C.-H. (2005). Personality Correlates of Workplace Anti-Social Behavior. Applied Psychology: An Internatioal Review (54), 81-89.\n\nLePine, J.A. and Van Dyne, L. (in press). Voice abd Cooperative behaviors contrasting forms of contextual performance: Differential relationships with big five personality characteristics and cognitive ability. Journal of Applied Psychology.\n\nMcCrae, R. R. (1987). Creativity, Divegent Thinking, and Openness to Experience. Journal of Personality and Social Psychology (52), 1258-1265.\n\nMount, Ilies, Johnson. (2006). Relationship of personality Traits and Counterproductive Work Behavior: The Mediating Effect of Job Satifaction. Personnel Psychology (59), 591-622.\n\nMurray R. Barrick, M. K. (2001). Personality and Performance at the Beginning of the New Millennium: What Do We Know and Where Do We Go Next? International Joutnal of Selection and Assessment .\n\nNeuman, G.A. and Kickul, J.R. (1998) Organizational citizenship behaviors: Achievement orientation and personality. Journal of Business and Psychology, 13, 263-279.\n\nNorman, W. T. (1963). Toward an adequate taxonomy of personality attributes: Replicated factor structure in peer nomination personality ratings. Journal of Abnormal and Social Psychology, 66, 574-583.\n\nOrgan, D.W. and Ryan, K. (1995) A meta-analytic review of attitudinal and dispositional predictors of organizational citizenship behavior. Personnel Psychology, 48, 775-802.\n\nRobinson, S. L., & Bennett, R. J. (1995). A typology of deviant workplace behaviors: A multidimensional scaling study. Academy of Management Journal, 38, 555-572.\n\nPulakos ED, Arad S, Donovan MA, Plamondon KE. (2000). Adaptability in the workplace: Development of a taxonomy of adaptive performance. Journal of Applied Psychology, 85, 612-624.\n\nPulakos ED, Schumitt N, Dorsey DW, Arad S. Hedge JW, Borman WC. (2002). Predicting adaptive performance: Future tests of a model of adaptability. Human Performance, 15, 299-323.\n\nStewart, G. L., & Nandeolyar, A. K. (2006). Adaptation and Intraindividual Variation in Sales Outcome: Exploring the Interactive Effects of Personality andEnvitonmental Opportunity. Personnel Psychology , 59.\n\nTupes, E. C., & Christal, R. E. (1961). Recurrent personality factors based on trait ratings. Lackland Air Force Base, TX: Aeronautical Systems Division, Personnel Laboratory.\n\n中文文獻\n\nNoe.A.Raymond、Hollenbeck R. John、Gerhart Barry、Wright M. Patrick，林佳蓉譯，2005，人力資源管理，台北市：麥格羅希爾。\n\n伍麗芬，2009，「客服人員人格特質、組織文化與工作績效關係之研究－行動電話業者為例」，國立政治大學社會科學院碩士論文。\n\n朱慶龍，2003，「五大人格特質、工作價值觀和工作滿意三者相互關係之研究」，: 國立政治大學心理系碩士論文。\n\n江錦樺，2001，「人格特質與組織文化之適配性對工作績效之影響」，國立中央大學人力資源管理研究所碩士論文。\n\n林師模、陳苑欽，2006，多變量分析，台北市：雙葉書廊有限公司。\n\n邱健榕，2006，「工作壓力與員工偏差行為之關係：人格特質及社會支持之調節效果」，國立台灣科技大學企業管理系研究所碩士論文。\n\n莊如松，2006，「適應性績效量表之發展及其與目標導向、前瞻人格之關係」，國立政治大學企業管理所博士論文。\n\n黃良志、黃家齊、溫金豐、廖文志、韓志翔，2007，人力資源管理－理論與實務，台北市：華泰文化。\n\n廖瑞鳳，2005，「人格特質、情緒智力對工作績效之影響」，國立中央大學人力資源管理研究所碩士論文。\n\n趙德蕙，2006，「負面情緒、神經質性格與員工偏差行為之關係」，國立台灣科技大學企業管理系研究所碩士論文。
描述 碩士
國立政治大學
經營管理碩士學程(EMBA)
94932320
98
資料來源 http://thesis.lib.nccu.edu.tw/record/#G0094932320
資料類型 thesis
dc.contributor.advisor 韓志翔zh_TW
dc.contributor.author (Authors) 陳曉華zh_TW
dc.creator (作者) 陳曉華zh_TW
dc.date (日期) 2009en_US
dc.date.accessioned 5-Sep-2013 13:57:38 (UTC+8)-
dc.date.available 5-Sep-2013 13:57:38 (UTC+8)-
dc.date.issued (上傳時間) 5-Sep-2013 13:57:38 (UTC+8)-
dc.identifier (Other Identifiers) G0094932320en_US
dc.identifier.uri (URI) https://ah.lib.nccu.edu.tw/item?item_id=67959-
dc.description (描述) 碩士zh_TW
dc.description (描述) 國立政治大學zh_TW
dc.description (描述) 經營管理碩士學程(EMBA)zh_TW
dc.description (描述) 94932320zh_TW
dc.description (描述) 98zh_TW
dc.description.abstract (摘要) 五大人格理論（FFM or Big Five）的分類已被廣為運用在人格相關的研究上，甚至是在不同的文化、語言上。五大人格理論提供了一理論架構，系統性來衡量人格特質與工作績效之間的關聯性 (Murray R. Barrick, 2001)。\n\n　　本研究在探討五大人格特質：外向性（Extraversion）、審慎性（Conscientiouness）、親和性（Agreeableness）、神經質（Neuroticism）、開放性（Openness）在員工的工作績效的五大構面：任務性績效、組織公民行為，員工偏差行為、適應性績效與創造性績效的關連性。\n\n本研究結果顯示：審慎性在員工績效的五大構面：任務性績效、組織公民行為、員工適應性績效及創造性績效上與員工的偏差行為均有顯著的關係。親和性僅在員工的偏差行為有負向關係獲得支持。神經質與員工的偏差行為有正向關係也獲得支持。開放性在員工的創造性績效有正向關係獲得支持。zh_TW
dc.description.tableofcontents 第一章 緒論 1\n第一節 研究目的 1\n第二章 文獻探討 3\n第一節 五大人格特質 3\n第二節 工作績效 5\n第三節 五大人格特質與工作績效的關聯性 10\n第三章 研究方法 15\n第一節 研究架構 15\n第二節 研究對象與程序 17\n第三節 問卷設計 18\n第四節 分析方法 23\n第四章 資料分析與統計結果 24\n第一節 樣本基本資料分析 24\n第二節 敘述統計與相關性分析 26\n第三節 研究假說之檢驗 31\n第五章 結論與建議 41\n第一節 研究結果討論 41\n第二節 研究限制與未來研究建議 44\n參考文獻 46\n附錄Ａ：員工問卷 50\n附錄B：主管問卷 51zh_TW
dc.format.extent 862103 bytes-
dc.format.mimetype application/pdf-
dc.language.iso en_US-
dc.source.uri (資料來源) http://thesis.lib.nccu.edu.tw/record/#G0094932320en_US
dc.subject (關鍵詞) 五大人格特質zh_TW
dc.subject (關鍵詞) 員工績效zh_TW
dc.title (題名) 五大人格特質對員工績效之影響zh_TW
dc.title (題名) The relationship of the big-five personality traits and job performanceen_US
dc.type (資料類型) thesisen
dc.relation.reference (參考文獻) Allport, G. W., & Odbert, S. H. (1936). Trait Names: A Psycho-lexical Study. Psychological Monographs.\n\nAllworth, E., & Hesketh, B. (1999). Construct-oriented biodata: Capturing change -related and contextually relevant future performance. International Journal of Selection and Assessment, 7(2), 97-111.\n\nBarrick, M. R., & Mount, K. M. (1991). The Big Five Personality Dimensions and Job Performance: A Meta-Analysis. Personnel Psychology, 44.\n\nBarrick MR, Mount MK, Judge TA. (2001). Personality and performance at the beginning of the new millennium: What do we know and where do we go next? International Journal of Selection and Assessment, 9, 9-30.\n\nBennett, R. J., & Robinson, S. L. (2000). Development of a measure of workplace deviance. Journal of Applied Psychology, 85, 349-360.\n\nBerry, C. M. (2009). The Five-Factor Model of Personality and Managerial Performance: Validity Gains Through the Use of 360 Degree Performance Ratings. Journal of Applied Psychology (94).\n\nBorman, W. C., & Motowildo, S. J. (1993). Expanding the criterion domain to include elements of contexual performance,in Personnel Selection in Organization, eds N. Schmitt & W.C. Borman & Associates, Jossey-Bass Publishers, San Francisco.\n\nBorman, W. C., Penner, L. A., Allen, T. D., & Motowildo, S. J. (2001). Personality Predictors of Citizenship Performance. International Journal of Selection and Assessment (9).\n\nCattellB.R. (1943). The description of personality: Basic trait into clusters. Journal of Abnormal and Social Psychology.\n\nCollbert, A. E., Mount, M. K., Harter, J. K., Witt, L. A., & Barrick, M. R. (2004). Interactive Effects of Personality and Perceptions of the Work Situation on Workplace Deviance. (89).\n\nCosta, P. T., Jr., & McCrae, R. R. (1992). NEO-PIR: Professional manual. Odessa, FL: Psychological Assessment Resources.\n\nDenniw W.Organ, A. L. (1995). Personality, Satisfation, and Organizational Cititzenship Behavior. The Journal of Social Psychology (135).\n\nFacteau, J.D., Allen, T.D., Facteau, C.L., Bordas, R.M. and Tears, R.S. (April, 2000). Structured interviewing for OCBs: Construct validity, faking and the effects of question type. Paper presented at the 15th Annual Meeting of the Society for Industrial and Organizational Psychology, New Orleans, LA.\n\nFeist, G. J. (1998). A meta-analysis of personality in scientific and artistic creativity. Personality and Social Psychology Review, 4, 26-42.\n\nFiske, D. W. (1949). Consistency of the factorial structures of personality ratings from different source. Journal of Abnormal and Social Psychology, 44, 329-344.\n\nGeorge, J. M. (1992). The Role of Personality in Organizational Life: Issue and Evidence. Journal of Management , 185-213.\n\nGeorgeJenniferM., & ZhouJing. (2001). When Openness to Experience and Conscientiousness Are Related to Creative Behavior: An Interactional Approach. Journal of Applied Psychology (86), 513-524.\n\nGriffin, B., & Hesketh, B. (2005, 12). Are Conscientious Workers Adaptable? Australiian Journal of Management .\n\nGriffinA.Mark, NealAndrew, & ParkerK.Sharon. (2007). A New Model of Work role Performance: Positive Behavior In Uncertain And Interderpendent Contexts. Academy of Management Journal (50), 327-347.\n\nKibeom Lee, M. C.-H. (2005). Personality Correlates of Workplace Anti-Social Behavior. Applied Psychology: An Internatioal Review (54), 81-89.\n\nLePine, J.A. and Van Dyne, L. (in press). Voice abd Cooperative behaviors contrasting forms of contextual performance: Differential relationships with big five personality characteristics and cognitive ability. Journal of Applied Psychology.\n\nMcCrae, R. R. (1987). Creativity, Divegent Thinking, and Openness to Experience. Journal of Personality and Social Psychology (52), 1258-1265.\n\nMount, Ilies, Johnson. (2006). Relationship of personality Traits and Counterproductive Work Behavior: The Mediating Effect of Job Satifaction. Personnel Psychology (59), 591-622.\n\nMurray R. Barrick, M. K. (2001). Personality and Performance at the Beginning of the New Millennium: What Do We Know and Where Do We Go Next? International Joutnal of Selection and Assessment .\n\nNeuman, G.A. and Kickul, J.R. (1998) Organizational citizenship behaviors: Achievement orientation and personality. Journal of Business and Psychology, 13, 263-279.\n\nNorman, W. T. (1963). Toward an adequate taxonomy of personality attributes: Replicated factor structure in peer nomination personality ratings. Journal of Abnormal and Social Psychology, 66, 574-583.\n\nOrgan, D.W. and Ryan, K. (1995) A meta-analytic review of attitudinal and dispositional predictors of organizational citizenship behavior. Personnel Psychology, 48, 775-802.\n\nRobinson, S. L., & Bennett, R. J. (1995). A typology of deviant workplace behaviors: A multidimensional scaling study. Academy of Management Journal, 38, 555-572.\n\nPulakos ED, Arad S, Donovan MA, Plamondon KE. (2000). Adaptability in the workplace: Development of a taxonomy of adaptive performance. Journal of Applied Psychology, 85, 612-624.\n\nPulakos ED, Schumitt N, Dorsey DW, Arad S. Hedge JW, Borman WC. (2002). Predicting adaptive performance: Future tests of a model of adaptability. Human Performance, 15, 299-323.\n\nStewart, G. L., & Nandeolyar, A. K. (2006). Adaptation and Intraindividual Variation in Sales Outcome: Exploring the Interactive Effects of Personality andEnvitonmental Opportunity. Personnel Psychology , 59.\n\nTupes, E. C., & Christal, R. E. (1961). Recurrent personality factors based on trait ratings. Lackland Air Force Base, TX: Aeronautical Systems Division, Personnel Laboratory.\n\n中文文獻\n\nNoe.A.Raymond、Hollenbeck R. John、Gerhart Barry、Wright M. Patrick，林佳蓉譯，2005，人力資源管理，台北市：麥格羅希爾。\n\n伍麗芬，2009，「客服人員人格特質、組織文化與工作績效關係之研究－行動電話業者為例」，國立政治大學社會科學院碩士論文。\n\n朱慶龍，2003，「五大人格特質、工作價值觀和工作滿意三者相互關係之研究」，: 國立政治大學心理系碩士論文。\n\n江錦樺，2001，「人格特質與組織文化之適配性對工作績效之影響」，國立中央大學人力資源管理研究所碩士論文。\n\n林師模、陳苑欽，2006，多變量分析，台北市：雙葉書廊有限公司。\n\n邱健榕，2006，「工作壓力與員工偏差行為之關係：人格特質及社會支持之調節效果」，國立台灣科技大學企業管理系研究所碩士論文。\n\n莊如松，2006，「適應性績效量表之發展及其與目標導向、前瞻人格之關係」，國立政治大學企業管理所博士論文。\n\n黃良志、黃家齊、溫金豐、廖文志、韓志翔，2007，人力資源管理－理論與實務，台北市：華泰文化。\n\n廖瑞鳳，2005，「人格特質、情緒智力對工作績效之影響」，國立中央大學人力資源管理研究所碩士論文。\n\n趙德蕙，2006，「負面情緒、神經質性格與員工偏差行為之關係」，國立台灣科技大學企業管理系研究所碩士論文。zh_TW