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題名 應用脈絡分析於銀髮族數位影像之使用者研究
Applying Contextual Design in Personal Digital Photograph User Research
作者 麥圃鳴
Mai, Pu Ming
貢獻者 郭正佩<br>陳百齡
Kuo, Jeng Pei<br>Chen, Pie Ling
麥圃鳴
Mai, Pu Ming
關鍵詞 脈絡分析法
數位影像
銀髮族
使用者研究
Contextual inquiry
digital photographs
elderly people
user study
日期 2012
上傳時間 2-Jan-2014 13:32:03 (UTC+8)
摘要 　　本研究以銀髮族為主要的研究對象，採用脈絡分析法了解銀髮族於日常生活中的影像使用行為，經由在受訪者住所進行的深度訪談與行為觀察，探究數位影像與銀髮族的關連，日常生活的影像使用行為，與數位影像工具對銀髮族使用數位影像的影響。根據對銀髮族的影像使用行為與影像工具和情境故事的彙整，本研究歸納出三種銀髮族影像使用行為的核心價值，分別為分享、典藏和記錄。
　　此外研究中對使用影像行為的過程與不同使用工具的詮釋，也說明了不同影像工具因功能條件限制，為高齡使用者帶來的使用障礙與排斥使用的現象。根據本研究對銀髮族使用影像行為的活動脈絡，與針對情境故事進行的脈絡分析，所提出相關影像活動使用工具的設計建議與銀髮族影像服務未來的發展方向，將使未來的數位影像相關產品服務，更貼近年長使用者的生活需求。
　　Through the contextual inquiries, understanding about the present usage and motivation of older people toward digital photography in their ordinary life are revealed. According to these scenarios from deep interviews and field observation, three different core values of photo usage behaviors to older people are identified, including sharing, archiving and recording.
　　Besides, the differences between photo usage behaviors and tools in these uses help us explain the obstacle of photo usage and the difficulties for adopting photography of mobile device by older people. Based on the knowledge above, proposing concrete directions of developing the applications of future digital photo technologies that actually fit in with older user’s needs are pointed out.
參考文獻 ［1］<資策會FIND：「多螢幕媒體接觸」時代已經來臨>（2013年4月3日）。取自MIX 2013行動應用與互動經驗設計論壇網頁　http://mix.hpx.tw/2013/ch/iii-find-the-era-of-multi-screen-media-interaction/
［2］潘俊琳（2013年6月7日）。<趨勢觀察／指尖經濟　帶動數位新生活>，《經濟日報》。取自　http://udn.com/NEWS/FINANCE/FIN11/7948108.shtml
［3］ Sawers, P.（2012, May 8）. Photo and video is the fastest growing mobile app category, according to Flurry report. The Next Web. Retrieved from http://thenextweb.com/insider/2012/05/08/photo-and-video-is-the-fastest-growing-mobile-app-category-according-to-flurry-report/
［4］財團法人台灣網路資訊中心（2012年7月9日）。<台灣寬頻網路使用調查報告出爐　2012年使用行動上網人數較去年成長1倍>（七月九日新聞稿）。台北市：財團法人台灣網路資訊中心。取自　http://www.twnic.net.tw/NEWS4/119.pdf
［5］How much do you know about Facebook photos.（2011, February 14）. Retrieved from http://blog.pixable.com/2011/02/14/facebook-photo-trends-infographic/
［6］行政院研究發展考核委員會（2013年3月）。<應用可攜式行動設備創造資深公民數位機會試辦計畫　群聚教學執行成果報告>。取自http://www.rdec.gov.tw/public/Attachment/34291558871.pdf
［7］行政院研究發展考核委員會（2012年11月）。<101年個人家戶數位機會調查報告>。取自http://www.rdec.gov.tw/public/Attachment/312113511071.pdf


［8］郭家蓉、劉偉成（2012年8月6日）。<雲端硬碟服務模式與大廠發展分析>。取自財團法人資訊工業策進會網頁http://mic.iii.org.tw/aisp/reports/reportdetail.asp?docid=CDOC20120806002&doctype=RC
［9］魏秀娟（2012）。《台灣樂齡學習》，頁6-7。台北：五南。
［10］Frohlich, D.M.(2002). Requirements for photoware. 2002 ACM conference on CSCW.
［11］K. Rodden and K. R. Wood(2003). How Do People Manage Their Digital Photographs? (pp. 409 – 416) Proc. of the SIGCHI Conf. on Human Factors in Computing Systems, Florida, USA.
［12］ Okabe D. & Ito M. (2003, August 23) Camera phones changing the definition of picture-worthy. Japan Media Review. Retrieved from http://www.ojr.org/japan/wireless/1062208524.php
［13］Kindberg T., Spasojevic M., Fleck R., Sellen A. (2005, February 25). I saw this and thought of you: some social uses of camera phones. (HP laboratories Bristol). Retrieved from http://www.hpl.hp.com/techreports/2005/HPL-2005-37.pdf
［14］Kirk, D., A. Sellen, et al. (2006). Understanding photowork. Proceedings of the SIGCHI conference on Human Factors in computing systems. Montreal, Quebec, Canada, ACM: 761-770.
［15］Whittaker, S., Bergman, O. & Clough, P. (2010). Easy on that trigger dad: a study of long term family photo retrieval.( pp. 31 - 43) Personal and Ubiquitous Computing, Volume 14, Issue 1.
［16］Ames, M., Eckles, D., Naaman, M., Spasojevic, M. and House, N. (2010). Requirements for mobile photoware. Personal Ubiquitous Comput. 14, 2, 95-109.
［17］Jinho, K., Suan, L., Ji, W., Yang, M. (2011,Dec.). Photo Cube: An Automatic Management and Search for Photos Using Mobile Smartphones. Dependable, Autonomic and Secure Computing (DASC), 2011 IEEE Ninth International Conference, Sydney, NSW.

［18］Harada, S., Sato, D., Adams, D. W., Kurniawan, S., Takagi, H., Asakawa, C. (2013). Accessible Photo Album: Enhancing the Photo Sharing Experience for People with Visual Impairment. Proc. CHI 2013, ACM.
［19］Lucero, A., Boberg, M., Malinen, S., & Väänänen-Vainio-Mattila, K. (2012, October). Image space: an empirical study of geotagged mobile media content capture and sharing. In Proceeding of the 16th International Academic MindTrek Conference (pp. 187-194). ACM.
［20］Pedrosa, D., Guimarães, R. L., da Graça Pimentel, M., Bulterman, D. C., & Cesar, P. (2013, March). Interactive coffee table for exploration of personal photos and videos. In Proceedings of the 28th Annual ACM Symposium on Applied Computing (pp. 967-974). ACM.
［21］Mann, W. C. (2004). The aging population and its needs. Pervasive Computing, IEEE, 3(2), 12-14.
［22］Melenhorst, A. S., Rogers, W. A., & Bouwhuis, D. G. (2006). Older adults` motivated choice for technological innovation: evidence for benefit-driven selectivity. Psychology and aging, 21(1), 190.
［23］Charness, N., & Boot, W. R. (2009). Aging and information technology use potential and barriers. Current Directions in Psychological Science, 18(5), 253-258.
［24］O`brien, M. A., Rogers, W. A., & Fisk, A. D. (2012). Understanding age and technology experience differences in use of prior knowledge for everyday technology interactions. ACM Transactions on Accessible Computing (TACCESS), 4(2), 9.
［25］Zajicek, M. (2006). Aspects of HCI research for older people. Universal Access in the Information Society, 5(3), 279-286.
［26］Sayago, S., & Blat, J. (2010). Telling the story of older people e-mailing: An ethnographical study. International Journal of Human-Computer Studies, 68(1), 105-120.


［27］Jayroe, T. J., & Wolfram, D. (2012). Internet searching, tablet technology and older adults. Proceedings of the American Society for Information Science and Technology, 49(1), 1-3.
［28］Waycott, J., Vetere, F., Pedell, S., Kulik, L., Ozanne, E., Gruner, A., & Downs, J. (2013, April). Older adults as digital content producers. In Proceedings of the SIGCHI Conference on Human Factors in Computing Systems (pp. 39-48). ACM.
［29］Biemans, M., & van Dijk, B. (2009, September). Food for talk: photo frames to support social connectedness for elderly people in a nursing home. In European Conference on Cognitive Ergonomics: Designing beyond the Product---Understanding Activity and User Experience in Ubiquitous Environments (p. 15). VTT Technical Research Centre of Finland.
［30］Beyer, H. and Holtzblatt, K.（1998）. Contextual Design: Defining Customer-Centered Systems. San Francisco：Morgan Kaufmann.
描述 碩士
國立政治大學
數位內容碩士學位學程
98462009
101
資料來源 http://thesis.lib.nccu.edu.tw/record/#G0098462009
資料類型 thesis
dc.contributor.advisor 郭正佩<br>陳百齡zh_TW
dc.contributor.advisor Kuo, Jeng Pei<br>Chen, Pie Lingen_US
dc.contributor.author (Authors) 麥圃鳴zh_TW
dc.contributor.author (Authors) Mai, Pu Mingen_US
dc.creator (作者) 麥圃鳴zh_TW
dc.creator (作者) Mai, Pu Mingen_US
dc.date (日期) 2012en_US
dc.date.accessioned 2-Jan-2014 13:32:03 (UTC+8)-
dc.date.available 2-Jan-2014 13:32:03 (UTC+8)-
dc.date.issued (上傳時間) 2-Jan-2014 13:32:03 (UTC+8)-
dc.identifier (Other Identifiers) G0098462009en_US
dc.identifier.uri (URI) http://nccur.lib.nccu.edu.tw/handle/140.119/63185-
dc.description (描述) 碩士zh_TW
dc.description (描述) 國立政治大學zh_TW
dc.description (描述) 數位內容碩士學位學程zh_TW
dc.description (描述) 98462009zh_TW
dc.description (描述) 101zh_TW
dc.description.abstract (摘要) 　　本研究以銀髮族為主要的研究對象，採用脈絡分析法了解銀髮族於日常生活中的影像使用行為，經由在受訪者住所進行的深度訪談與行為觀察，探究數位影像與銀髮族的關連，日常生活的影像使用行為，與數位影像工具對銀髮族使用數位影像的影響。根據對銀髮族的影像使用行為與影像工具和情境故事的彙整，本研究歸納出三種銀髮族影像使用行為的核心價值，分別為分享、典藏和記錄。
　　此外研究中對使用影像行為的過程與不同使用工具的詮釋，也說明了不同影像工具因功能條件限制，為高齡使用者帶來的使用障礙與排斥使用的現象。根據本研究對銀髮族使用影像行為的活動脈絡，與針對情境故事進行的脈絡分析，所提出相關影像活動使用工具的設計建議與銀髮族影像服務未來的發展方向，將使未來的數位影像相關產品服務，更貼近年長使用者的生活需求。		zh_TW
dc.description.abstract (摘要) 　　Through the contextual inquiries, understanding about the present usage and motivation of older people toward digital photography in their ordinary life are revealed. According to these scenarios from deep interviews and field observation, three different core values of photo usage behaviors to older people are identified, including sharing, archiving and recording.
　　Besides, the differences between photo usage behaviors and tools in these uses help us explain the obstacle of photo usage and the difficulties for adopting photography of mobile device by older people. Based on the knowledge above, proposing concrete directions of developing the applications of future digital photo technologies that actually fit in with older user’s needs are pointed out.		en_US
dc.description.tableofcontents 中文摘要…………………………………………………………………………………………….… I
ABSTRACT…………………………………………………………………………………………. II
誌謝…………………………………………………………………………………………….……. III
目錄…………………………………………………………………………………………….……. IV
圖目錄……………………………………………………………………………………………….. VI
表目錄…………………………………………………………………………………………….　VII
第一章、 緒論 1
第一節 數位影像服務發展趨勢 1
第二節 銀髮族邁向數位生活 3
第三節 研究動機 4
第四節 研究目的 5
第五節 研究範圍 5
第二章、 文獻探討 6
第一節 數位影像使用相關研究 6
壹、 數位影像使用行為相關研究 6
貳、 數位影像相關應用研究 11
第二節 銀髮族與科技產品的互動關係 13
壹、 銀髮族使用科技產品的障礙 13
貳、 銀髮族與科技產品相關互動研究 14
第三節 文獻小結 16
第三章、 研究方法 17
第一節 前言 17
第一節 方法綜述 18
第二節 研究流程 20
壹、 前置作業 20
貳、 脈絡調查法 21
第三節 人物訪談 22
第四節 資料處理 25
壹、 情境故事描述 25
貳、 關聯階層架構（Affinity Diagram） 27
第四章、 脈絡分析 28
第一節 初訪結果 28
第二節 工具陳述 37
壹、 拍攝工具 38
貳、 保存工具 40
參、 管理工具 43
肆、 分享工具 45
第三節 脈絡訪查分析 47
壹、 資料分析會議 47
貳、 關聯階層圖解析 50
第五章、 結論與建議 62
第一節 銀髮族使用之影像工具特性 62
第二節 銀髮族使用影像活動要素 63
第三節 銀髮族使用影像之類型 65
第四節 未來銀髮族影像服務設計與研究建議 66
壹、對銀髮族數位影像服務的建議 67
貳、後續研究發展方向 68
參考書目 70
附錄一：銀髮族數位影像活動分析歸納表 74		zh_TW
dc.language.iso en_US-
dc.source.uri (資料來源) http://thesis.lib.nccu.edu.tw/record/#G0098462009en_US
dc.subject (關鍵詞) 脈絡分析法zh_TW
dc.subject (關鍵詞) 數位影像zh_TW
dc.subject (關鍵詞) 銀髮族zh_TW
dc.subject (關鍵詞) 使用者研究zh_TW
dc.subject (關鍵詞) Contextual inquiryen_US
dc.subject (關鍵詞) digital photographsen_US
dc.subject (關鍵詞) elderly peopleen_US
dc.subject (關鍵詞) user studyen_US
dc.title (題名) 應用脈絡分析於銀髮族數位影像之使用者研究zh_TW
dc.title (題名) Applying Contextual Design in Personal Digital Photograph User Researchen_US
dc.type (資料類型) thesisen
dc.relation.reference (參考文獻) ［1］<資策會FIND：「多螢幕媒體接觸」時代已經來臨>（2013年4月3日）。取自MIX 2013行動應用與互動經驗設計論壇網頁　http://mix.hpx.tw/2013/ch/iii-find-the-era-of-multi-screen-media-interaction/
［2］潘俊琳（2013年6月7日）。<趨勢觀察／指尖經濟　帶動數位新生活>，《經濟日報》。取自　http://udn.com/NEWS/FINANCE/FIN11/7948108.shtml
［3］ Sawers, P.（2012, May 8）. Photo and video is the fastest growing mobile app category, according to Flurry report. The Next Web. Retrieved from http://thenextweb.com/insider/2012/05/08/photo-and-video-is-the-fastest-growing-mobile-app-category-according-to-flurry-report/
［4］財團法人台灣網路資訊中心（2012年7月9日）。<台灣寬頻網路使用調查報告出爐　2012年使用行動上網人數較去年成長1倍>（七月九日新聞稿）。台北市：財團法人台灣網路資訊中心。取自　http://www.twnic.net.tw/NEWS4/119.pdf
［5］How much do you know about Facebook photos.（2011, February 14）. Retrieved from http://blog.pixable.com/2011/02/14/facebook-photo-trends-infographic/
［6］行政院研究發展考核委員會（2013年3月）。<應用可攜式行動設備創造資深公民數位機會試辦計畫　群聚教學執行成果報告>。取自http://www.rdec.gov.tw/public/Attachment/34291558871.pdf
［7］行政院研究發展考核委員會（2012年11月）。<101年個人家戶數位機會調查報告>。取自http://www.rdec.gov.tw/public/Attachment/312113511071.pdf


［8］郭家蓉、劉偉成（2012年8月6日）。<雲端硬碟服務模式與大廠發展分析>。取自財團法人資訊工業策進會網頁http://mic.iii.org.tw/aisp/reports/reportdetail.asp?docid=CDOC20120806002&doctype=RC
［9］魏秀娟（2012）。《台灣樂齡學習》，頁6-7。台北：五南。
［10］Frohlich, D.M.(2002). Requirements for photoware. 2002 ACM conference on CSCW.
［11］K. Rodden and K. R. Wood(2003). How Do People Manage Their Digital Photographs? (pp. 409 – 416) Proc. of the SIGCHI Conf. on Human Factors in Computing Systems, Florida, USA.
［12］ Okabe D. & Ito M. (2003, August 23) Camera phones changing the definition of picture-worthy. Japan Media Review. Retrieved from http://www.ojr.org/japan/wireless/1062208524.php
［13］Kindberg T., Spasojevic M., Fleck R., Sellen A. (2005, February 25). I saw this and thought of you: some social uses of camera phones. (HP laboratories Bristol). Retrieved from http://www.hpl.hp.com/techreports/2005/HPL-2005-37.pdf
［14］Kirk, D., A. Sellen, et al. (2006). Understanding photowork. Proceedings of the SIGCHI conference on Human Factors in computing systems. Montreal, Quebec, Canada, ACM: 761-770.
［15］Whittaker, S., Bergman, O. & Clough, P. (2010). Easy on that trigger dad: a study of long term family photo retrieval.( pp. 31 - 43) Personal and Ubiquitous Computing, Volume 14, Issue 1.
［16］Ames, M., Eckles, D., Naaman, M., Spasojevic, M. and House, N. (2010). Requirements for mobile photoware. Personal Ubiquitous Comput. 14, 2, 95-109.
［17］Jinho, K., Suan, L., Ji, W., Yang, M. (2011,Dec.). Photo Cube: An Automatic Management and Search for Photos Using Mobile Smartphones. Dependable, Autonomic and Secure Computing (DASC), 2011 IEEE Ninth International Conference, Sydney, NSW.

［18］Harada, S., Sato, D., Adams, D. W., Kurniawan, S., Takagi, H., Asakawa, C. (2013). Accessible Photo Album: Enhancing the Photo Sharing Experience for People with Visual Impairment. Proc. CHI 2013, ACM.
［19］Lucero, A., Boberg, M., Malinen, S., & Väänänen-Vainio-Mattila, K. (2012, October). Image space: an empirical study of geotagged mobile media content capture and sharing. In Proceeding of the 16th International Academic MindTrek Conference (pp. 187-194). ACM.
［20］Pedrosa, D., Guimarães, R. L., da Graça Pimentel, M., Bulterman, D. C., & Cesar, P. (2013, March). Interactive coffee table for exploration of personal photos and videos. In Proceedings of the 28th Annual ACM Symposium on Applied Computing (pp. 967-974). ACM.
［21］Mann, W. C. (2004). The aging population and its needs. Pervasive Computing, IEEE, 3(2), 12-14.
［22］Melenhorst, A. S., Rogers, W. A., & Bouwhuis, D. G. (2006). Older adults` motivated choice for technological innovation: evidence for benefit-driven selectivity. Psychology and aging, 21(1), 190.
［23］Charness, N., & Boot, W. R. (2009). Aging and information technology use potential and barriers. Current Directions in Psychological Science, 18(5), 253-258.
［24］O`brien, M. A., Rogers, W. A., & Fisk, A. D. (2012). Understanding age and technology experience differences in use of prior knowledge for everyday technology interactions. ACM Transactions on Accessible Computing (TACCESS), 4(2), 9.
［25］Zajicek, M. (2006). Aspects of HCI research for older people. Universal Access in the Information Society, 5(3), 279-286.
［26］Sayago, S., & Blat, J. (2010). Telling the story of older people e-mailing: An ethnographical study. International Journal of Human-Computer Studies, 68(1), 105-120.


［27］Jayroe, T. J., & Wolfram, D. (2012). Internet searching, tablet technology and older adults. Proceedings of the American Society for Information Science and Technology, 49(1), 1-3.
［28］Waycott, J., Vetere, F., Pedell, S., Kulik, L., Ozanne, E., Gruner, A., & Downs, J. (2013, April). Older adults as digital content producers. In Proceedings of the SIGCHI Conference on Human Factors in Computing Systems (pp. 39-48). ACM.
［29］Biemans, M., & van Dijk, B. (2009, September). Food for talk: photo frames to support social connectedness for elderly people in a nursing home. In European Conference on Cognitive Ergonomics: Designing beyond the Product---Understanding Activity and User Experience in Ubiquitous Environments (p. 15). VTT Technical Research Centre of Finland.
［30］Beyer, H. and Holtzblatt, K.（1998）. Contextual Design: Defining Customer-Centered Systems. San Francisco：Morgan Kaufmann.		zh_TW